Beth Israel Lahey Health At Home

What families said (CAHPS Hospice survey)

Asked of bereaved family caregivers several months after the death. The last rows are the least favourable answers — shown because a page that prints only the good ones is an advertisement.

The seven care processes

Medicare checks seven things every hospice should do when a patient is admitted. Nearly every hospice scores in the nineties, so a few points below the national figure is a real gap rather than a rounding difference. “Better” and “worse” here mean this provider differs from the national figure by more than 10% of it and by more than half a percentage point; anything closer reads “about the same”. That second test matters on the rare-event rows — a national rate of 0.2% would otherwise make almost any provider look remarkable. CMS does not publish a significance test for these measures, so where fewer than 100 patients sit behind a rate — or where the national rate is low enough that a handful of events would swing it — we print both numbers and decline to grade, rather than call a named provider worse than average on the strength of three patients.

Hospice Care Index

The Care Index is ten separate checks on how a hospice actually operates — whether nurses visit near the end, whether patients are discharged alive unusually often, how much care is delivered at weekends. The score is how many of the ten it passes. The percentile says where this hospice sits among all hospices on that row, and for rows where a lower number is better a low percentile is the good end.

Who this hospice cared for, and where

Main condition of the patients it served

Where its care was delivered

Visits in the last days of life: 68.3% (national: 48.3%) — how often a nurse or social worker visited in the final three days.

About this hospice

Ownership: Non-Profit
Medicare-certified since: 06/29/1993

Other Medicare-certified hospices in New Hampshire

• Lake Sunapee Home Care & Hospice New London, NH ★★★★★ 5 of 5
• Amedisys Hospice Care Bedford, NH ★★★★☆ 4 of 5
• Compassus - Greater Manchester Bedford, NH ★★★☆☆ 3 of 5
• Vna At Hcs Keene, NH ★★★☆☆ 3 of 5
• Franklin Vna & Hospice Franklin, NH
• Harborside Hospice LLC Plaistow, NH
• Lilycare Of New Hampshire LLC Bedford, NH
• Pathways Healthcare, LLC Londonderry, NH

Families are usually choosing between several hospices, not evaluating one. Each link opens the same record for that hospice. See all hospices in New Hampshire.

What this rating measures

This star reflects the family caregiver survey (CAHPS Hospice) — how families rate the hospice’s communication, timeliness, help with symptoms, and emotional support. Learn more in our guides to hospice vs. palliative care and hospice and end-of-life care — the second explains the four levels of care Medicare covers (including continuous home care during a crisis and inpatient care), which families are routinely never told about.

Full quality record

The complete, current CMS record for this provider — every quality measure and patient-experience result — lives on Medicare’s official Care Compare tool. We link straight to it rather than repackaging a stale copy.

View Beth Israel Lahey Health At Home on Medicare Care Compare ↗