Randolph County Nursing Home
500 Camp Road, Pocahontas, AR 72455 · Government - County · 140 certified beds · (870) 892-5214 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for mishandling residents’ money or property (F0565)
- a high number of inspection citations overall (16) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 9.2% | 9.5% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.3% | 4.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 2.0% | 1.2% | 2.0% | typical |
| Long-stay residents with depressive symptoms | 0.0% | 1.4% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 5.9% | 3.9% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 8.4% | 10.1% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 29.3% | 21.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 96.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.4% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 10.6% | 13.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 24.0% | 10.9% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 96.3% | 77.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 15.6% | 24.1% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 2.7% | 12.5% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.37 | 2.01 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.96 | 2.13 | 1.80 | typical |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
49.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 90 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 61.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 59 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 32% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 49.2%CMS range 39.1–58.7 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.7%CMS range 6.2–14.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 61.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 61.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.5%CMS range 3.5–11.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.23 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 140 beds and averages 128.3 residents a day — about 92% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.02 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.66 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.77 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.20 hrs/resident/day on weekends vs 4.36 on weekdays — 27% thinner on weekends — a notable drop. RN hours go from 0.77 to 0.39 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 40% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
16 citations, most serious first. The 10 most serious are shown; the remaining 6 are one tap away and print in full.
- Potential for harm · Ecited before2025-04-03 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and facility policy review, the facility failed to ensure expired food items and leftovers food items were promptly removed/discarded on or before the expiration or use by date and dietary staff washed their hands between dirty and clean tasks and before handling clean equipment for 1 of 1 meal observed. The findings are: 1. On 3/31/25 at 5:52 PM, in the storage room, there was a box that contained four (4) cups of sweet corn with an expiration date of 3/28/2025. Another box of sweet corn had an expiration date of 3/26/2025. The Dietary Manager/Registered Dietician stated she checked all stock, and she must have missed those two cartons. 2. On 4/1/25 at 10: 31 AM, Dietary Aide (DA) #3 pushed a cart that held containers of supplement towards the steam table, contaminating her hands. Without washing her hands. She used her contaminated hands to pick up glasses by their rims and placed them on the counter. 3. On 4/1/25 at 10:35 AM, DA #1 was wearing gloves on her hands when she turned on the food preparation sink and ran water into a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-01-11 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure foods stored in the freezer, refrigerator and dry storage area were covered, sealed and dated to minimize the potential for food borne illness for residents who received meals from 1 of 1 kitchen; expired dessert with dairy products and food items were promptly removed / discarded on or before the expiration or use by date to prevent the growth of bacteria; dietary staff washed their hands between dirty and clean tasks and before handling clean equipment or contamination and hot food items were maintained at above 135 degrees Fahrenheit on the steam table while awaiting service to prevent potential food borne illness for residents who received meals from 1 of 1 kitchen. These failed practices had the potential to affect 125 residents who received meals from 1 of 1 kitchen, as provided by the Dietary Supervisor on 01/09/2024 at 12:59 PM. The findings are: 1. On 01/08/24 10:48 AM, there was a partially open bag of shredded mozzarella cheese on a shelf in the refrigerator. The bag was not completely…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-11 · tag F0583 — failed to protect personal privacy — patternKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure 19 residents ' personal information was kept confidential. The findings are: On 01/08/24 at 12:11 PM, the Surveyor observed a news and notice board outside of the Director of Nurses (DON) office and a 2nd one outside of the main dining room that showed 2 lists of Resident's with a scheduled Care Plan meeting dated January 10, 2024, and January 17, 2024, at 11 AM. The notices state, There will be a care plan meeting for the following residents .in the activity room . On 01/09/24 at 11:17 AM, the Surveyor observed 2 separate news and notice boards that showed 2 lists of Resident's with a scheduled Care Plan meeting dated January 10, 2024, and January 17, 2024, at 11 AM. On 01/10/24 at 8:42 AM, the Surveyor observed 2 separate notice boards with lists of Resident's with a scheduled Care Plan meeting. On 01/11/24 at 9:25 AM, the Surveyor asked the Director of Nursing (DON), how do you notify family and residents of care plan meetings? The DON said the Minimum Data Set (MDS) Coordinator sends a letter to the family, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-11 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a physician's order was followed for 1 (Resident #111) Resident of 6 (Residents #1, #5, #11, #62, #106, #111) sample mixed residents on the 200 halls. The findings are: Resident #111's diagnoses showed dementia without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. The Minimum Data Set (MDS) with and Assessment Reference Date (ARD) of 10/24/2023 showed a Brief Interview for Mental Status (BIMS) of 7 (score of 0-7 points suggests severe cognitive impairment). The resident is dependent for personal care. Review of Resident # 111 ' s Physician's Order Summary showed No order for topical mentholated rub or topical zinc oxide ointment. On 01/08/24 at 11:41 AM, the Surveyor observed a 2-ounce (oz.) tube of zinc oxide ointment and a 3.5.3 oz. jar of topical mentholated rub sitting on resident's bedside table. Resident # 111 stated, I use those when I need them. On 01/08/24 at 12:44 PM, the Surveyor observed a tube of zinc oxide ointment and a jar of topical mentholated rub…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview and record review, the facility failed to ensure medication was not left unattended at the bedside; and topical ointments and mouthwash was stored properly for 2 f 2 Resident ' s #1 and #111. The failed practice had the potential to affect 7 ambulatory residents. The findings are: 1. Resident #1 diagnoses showed moderate intellectual cerebral palsy and dementia with mood disturbance. The Annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/17/2023 showed a Brief Interview for Mental Status (MDS) of 12 (Score of 8-12 points: suggests moderate cognitive impairment). The resident is dependent for oral hygiene. Active diagnoses showed the need for assistance with personal care. 1 a. The Resident #1 ' s care plan showed Resident #1 needs help taking care of oral care: assist twice daily and as needed floss daily. 1 b. On 01/08/24 at 11:28 AM, the Surveyor observed a used 4-ounce (oz.) bottle of mouthwash sitting beside the Resident's sink. 1 c. On 01/08/24 at 12:47 PM, the Surveyor observed a used 4 oz. bottle of mouthwash beside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure a CPAP (Continuous Positive Airway Pressure) storage bag was changed weekly for 1 of 1 (Resident #119) sampled residents, and the facility failed to ensure oxygen tubing was dated for 1 (Resident #5) of 2 Residents (Resident #5 & #88) requiring oxygen on the 200 Hall. The findings are: 1. Resident #119 had a diagnosis of OBSTRUCTIVE SLEEP APNEA (ADULT) (PEDIATRIC). A Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) on 12/14/23 documented the resident scored 14 (cognitively intact) on a Brief Interview for Mental Status (BIMS). A January 2024 physician order documented, .CPAP every evening and night shift per home settings . A care plan with a revision date of 11/15/23 documented, . Uses CPAP nightly for sleep apnea . On 1/08/24 at 12:01 PM, a CPAP mask was in a storage bag dated 12/01/23. Resident #119 was asked, Do you use your C-Pap every night? She stated, Yes I use it every night. On 1/09/24 at 9:03 AM, a CPAP mask was on the nightstand in a plastic storage bag dated 12/01/23. On 1/09/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-11 · tag F0732 — patternPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview the facility failed to ensure daily staffing schedules were posted in a public location. The findings are: On 01/08/24 at 2:44 PM, the Surveyor did not observe a daily staffing schedule posted in a public area. On 01/09/24 at 1:37 PM, the Surveyor did not observe a daily staffing schedule posted. On 01/10/24 at 10:25 AM, the Surveyor did not observe a daily staffing schedule posted. On 01/10/24 at 10:26 AM, the Director of Nursing (DON) confirmed daily staffing schedules are not posted. The DON said, we were told at the Arkansas Health Care Association (AHCA) Convention that we didn't have to post them anymore.
- Potential for harm · E2024-01-11 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and policy review, the facility failed to store controlled medications were not stored properly in a permanently affixed box in 2 (100, and 300 Halls) of 4 Medication Storage Rooms in the facility. The findings are: On 01/09/2024 at 1:55 PM, the medication refrigerator in the 300 Hall Medication Room was observed to be unlocked. Licensed Practical Nurse (LPN) #3 opened the refrigerator without having to unlock it and removed from it a transparent plastic box. The plastic box was not permanently affixed. LPN #3 confirmed the box was used to store controlled medications and opened it to identify the medication inside, a 30-milliliter bottle of Lorazepam. LPN #3 was asked if storage containers for controlled medications needed to be permanently affixed. LPN #3 said they had not heard of the need to secure the narcotics box. On 01/09/2024 at 3:23 PM, the medication refrigerator in the 100 Hall Medication Room was observed to be unlocked. Inside was a transparent plastic box containing 2 opened 30 milliliter bottles and 5 single use syringes of Lorazepam.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-11 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure meals were prepared and served according to the planned written menu to meet the nutritional needs of the residents for 1 of 1 meal observed. This failed practice had the potential to affect 8 residents who received pureed meals from 1 of 1 kitchen. The findings are: 1. On 01/08/24, the menu for the supper meal documented, Residents on pureed diets were to receive 2 #8 scoops of pureed chili dog with cheese and a #8 scoop (1/2 cup) of pureed carrots. 2. On 01/08/24 at 4:36 PM, Dietary Employee(DE) #2 used a #16 scoop (1/4 cup) to serve a single portion of pureed chili dog and pureed carrots to the residents on pureed diets, instead of 2#8 scoop of the pureed chili dog (1 cup) and ½ cup of carrots, as specified on the menu. 3. On 01/09/2024 12:08 PM, the Surveyor asked DE #2 what scoop sizes she used to serve the supper meal to the residents and how many servings she gave to each resident. She stated, I used the blue scoop the 2-ounce scoop to serve pureed chili dog and pureed carrots. I gave one serving…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-11 · tag F0805 — failed to prepare food in a form residents can eat — patternEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consistency to minimize the risk of choking or other complications for residents who required pureed diets for 2 of 2 meals observed. This failed practice had the potential to affect 8 residents who received pureed diets. The findings are: 1. On 01/08/24 at 11:04 AM, the following observations were made on the steam table. a. A pan of pureed chicken [NAME] was on the steam table. The consistency of the pureed paste was lumpy, not smooth. There were pieces of paste visible in the mixture. b. A container of pureed broccoli in a mold shape. The consistency of the pureed broccoli was dried and thick. 2. On 01/08/24 at 11:55 AM, the surveyor asked the Dietary Supervisor to describe the consistency of the pureed foods served to the residents on pureed diets. She stated, Pureed meat was dried, and thick and pureed pasta was lumpy. 3. On 01/09/24 at 11:41 AM, A pan of pureed chicken was on the steam table. The consistency of the pureed chicken was lumpy, not smooth. There…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 6 citations
- Potential for harm · E2024-01-11 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure staff had on appropriate Personal Protection Equipment (PPE) for 1 of 1 (Resident #62) sampled residents that were on enhanced barrier precautions on the 200 hall. The findings are: Resident # 62's diagnosis showed a urinary tract infection. The Physician's Order Summary showed an order with a start date of 1/05/2024 for Enhanced Barrier precautions three times a day for Methicillin-resistant Staphylococcus aureus (MRSA) Urinary tract infection (UTI). The Care Plan showed the Resident #62 had been placed on Enhanced Barrier Precautions on 1/5/24 for MRSA of the urine. Precautions will remain in place for as long as the resident meets the criteria for these enhanced precautions. Gowns and gloves will be worn during any close contact activities per Centers for Disease Control (CDC) guidance in addition to all standard precautions. On 01/08/24 at 1:07 PM, the Surveyor observed PPE located outside of Resident # 62's door. The Surveyor observed Certified Nursing Assistant (CNA) #1 enter Resident # 62's room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-11 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview the facility failed to ensure 1 (Resident #16) of 6 (Resident #16, #18, #84, #101, #119, and #126) sampled residents who receive a meal tray from the kitchen on the 100 hall was not served food on a paper towel. The findings are: Resident #16 had a diagnosis of Protein Calorie Malnutrition. A Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) on 10/09/23 documented the resident scored 08 (moderately impaired) on a Brief Interview for Mental Status (BIMS). On 1/09/24 at 8:33 AM Resident #16 was sitting in the day area eating breakfast. Her eggs and toast were on a brown paper towel. She was asked, Did you ask the staff to put your food on a paper towel? She stated, No I didn't. She came and got my plate and put it on their herself. She was asked, Do you prefer to have your food on a plate? She stated, Yes I do. On 1/09/24 at 8:35 AM the surveyor asked Certified Nurse Aide (CNA) #2 why is Resident #16 ' s breakfast sandwich on a paper towel was? She stated, Sometimes she likes for us to put it on a napkin. I was picking up the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-14 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, and record review, the facility failed to ensure resident concerns from the Resident Council Meeting were acted upon promptly for 1 of 1 (Resident #3) sampled residents. This failed practice had the potential to affect 129 residents that reside in the facility. The findings included: Review of Resident #3's Order Summary Report dated 09/11/2023 showed a diagnosis of an urinary tract infection. Review of the resident council minutes dated 08/30/2023 at 2:07 PM showed Resident #3 said staff gripes at her if she used the restroom and last night aides were rude. There was no documentation of a grievance report filed. On 09/14/2023 at 10:46 AM the Surveyor asked the Social Worker (SW) what is the process if a resident reports abuse? The SW said, report what happened to the nurse, and would report to the Administrator if she witnessed abuse. The Surveyor asked the SW did you report what Resident #3 stated in the Resident Council Meeting and to whom? The SW replied, Yes, I told the nurse, but I don't remember the nurse's name. The Surveyor asked, did you file a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-09-14 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the responsible party/family member was notified of changes in condition after new orders were obtained for 3 (Resident #1, Resident #2, and Resident #3) of 3 sample mix residents. This failed practice had the potential to affect 129 residents who reside in the facility. A. Review of the Order Summary Reports showed the following: 1. A physician order for Resident #1 with a start date of 06/07/2023 to administer Lamictal 25 mg (milligram) by mouth at bedtime and no documentation of the responsible party notification. 2. A physician order for Resident #2 with a start date of 09/09/2023 to administer Seroquel 12.5 mg by mouth in the morning and no documentation of the responsible party notification. 3. A physician order for Resident #3 with a start date of 06/24/2023 to administer Keflex 250 mg by mouth one time a day and no documentation of the responsible party notification. B. During interview on 09/14/2023 at 11:41 AM, Registered Nurse #1 confirmed the findings in A. C. During interview on 09/14/2023 at 11:58 AM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-10-13 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure that staff washed their hands before handling clean equipment or food items to prevent the potential for cross contamination, expired food items and spoiled foods were promptly removed and discarded on or before the expiration or use by dates and failed to ensure leftover food items were used by the use-by date to prevent potential food borne illness for residents who received meal trays from 1 of 1 kitchen; failed to ensure opened food items in a rubber container were covered to maintain freshness and prevent potential cross contamination. These failed practices had the potential to affect 128 residents who received meals from the kitchen (total census: 129) according to the list provided by the Dietary Supervisor dated 10/11/2022. The findings are: a. On 10/10/22 at 10:23 AM, Dietary Employee #1 was wearing gloves on her hands, she picked up a pan liner and spread it inside the pan. She untied bags of hamburger buns and placed them on the utility cart. Dietary Employee #1 did not wash her hands before she removed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-10-13 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure meals were served at temperatures that were acceptable to the residents to improve palatability and encourage good nutritional intake during 1 of 1 meal observed. This failed practice had the potential to affect 35 residents who received meal trays in their rooms on the 100 Hall, 32 residents who received meal trays in their room on the 200 Hall, 36 residents who received their meal trays in their rooms on the 300 Hall and 28 residents who received their meal trays in their rooms on the 400 Hall as documented on a list provided by Dietary Supervisor on 10/11/2022. The findings are: 1. Resident #70 had diagnoses of Spina Bifida, Hypokalemia and Muscle Wasting. A Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 8/30/2022 documented a Brief Interview Mental Status (BIMS) of 15. October Physician's Orders documented .Regular diet, texture . Resident complained, The food is cold at most meals. a. On 10/11/22 at 06:55 AM, the unheated food carts that contained trays for breakfast…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| SAYLORS, PAULA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2006 |
| SULLIVAN, DAWN | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 10/01/2019 |
| WICKER, BEN | Individual | OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2023 |
CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in AR
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arkansas Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 045443. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-03, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.