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Mckenzie Manor Memory Care

360 W 28TH AVE, Eugene, OR 97405 · Residential care · 65 licensed beds · Open

78 abuse/neglect finding(s) on record131 state violations on recordMemory care (state Memory Care Community endorsement)Accepts Medicaid
Memory care / secured dementia unit (per state licensing)

The state licensing record lists a memory-care or dementia unit here. Memory care almost always costs more than standard assisted living — ask about the secured-unit status, the dementia-trained staffing ratio (day and overnight), and the memory-care price premium over standard assisted living.

What the licence record says about this community

Oregon licence type
Residential care. One of 332 in Oregon with this licence.
Licensed beds
65 — a mid-size community — the size most families picture as assisted living. Larger than 69% of licensed communities in Oregon (state median 49).
Choices in this town
25 licensed communities in Eugene, 15 with this same licence type. 11 with a memory-care designation.

State inspection record

Assisted living is licensed and inspected by the state, not by Medicare/Medicaid — so there is no federal 5-star rating. Below is this community’s record from the state licensing agency.

131 findings from state inspections, most recent first.

  • Licensing Violation9/29/2016 · OR0001179302
    Failed to provide appropriate housekeeping services
  • Abuse: Neglect9/23/2020 · 00107634-AP-082441
    Failed to protect resident from mental or emotional abuse
  • Abuse: Neglect9/23/2016 · ES167680
    Failed to address resident's behavior
  • Abuse: Neglect9/18/2016 · ES167599
    Failed to provide safe environment
  • Licensing Violation9/18/2010 · ES105626
    Failed to assure resident was safe
  • Abuse: Neglect9/17/2016 · ES167594
    Failed to provide safe environment
  • Abuse: Neglect9/16/2017 · ES173514
    Failed to provide safe environment
  • Licensing Violation9/16/2016 · ES167569
    Failed to assure resident rights
  • Abuse: Neglect9/15/2016 · ES167530A
    Failed to properly plan care
  • Abuse: Neglect9/15/2016 · ES167531
    Failed to follow care plan
  • Abuse: Financial abuse9/15/2016 · ES167534
    Failed to provide safe environment
  • Abuse: Neglect9/15/2010 · ES105275
    Failed to follow care plan
  • Licensing Violation9/14/2011 · ES118044A
    Failed to provide service
  • Licensing Violation9/11/2017 · ES173467
    Failed to provide safe environment
  • Licensing Violation9/08/2010 · ES105462A
    Failed to provide a safe medication administration system
  • Licensing Violation9/08/2010 · ES105462B
    Failed to provide a safe medication administration system
  • Licensing Violation9/08/2010 · ES105462C
    Failed to provide a safe medication administration system
  • Licensing Violation9/08/2010 · ES105462D
    Failed to provide a safe medication administration system
  • Abuse: Neglect9/07/2022 · 00220037-AP-178884
    Failed to provide safe environment
  • Abuse: Neglect9/07/2022 · 00220038-AP-178885
    Failed to provide safe environment
  • Abuse: Neglect9/07/2022 · 00220052-AP-178896
    Failed to provide safe environment
  • Abuse: Neglect9/06/2022 · 00220030-AP-178877
    Failed to provide safe environment
  • Abuse: Neglect9/06/2022 · 00220031-AP-178879
    Failed to provide safe environment
  • Abuse: Neglect9/06/2016 · ES167533
    Failed to address resident's behavior
  • Licensing Violation9/06/2016 · OR0001168202
    Failed to assure adequate food supply
  • Licensing Violation9/04/2013 · ES134396
    Failed to assure timely medical treatment
  • Licensing Violation9/03/2019 · CO19469
    Failed to provide safe environment
  • Licensing Violation9/01/2017 · ES173289
    Failed to provide safe environment
  • Abuse: Neglect8/31/2016 · ES167389
    Failed to assure timely medical treatment
  • Licensing Violation8/30/2017 · ES173258
    Failed to provide safe environment
  • Abuse: Neglect8/24/2016 · ES167272
    Failed to provide service
  • Abuse: Neglect8/23/2017 · ES173153
    Failed to provide safe environment
  • Licensing Violation8/18/2010 · ES105175A
    Failed to follow care plan
  • Abuse: Neglect8/15/2010 · ES105101A
    Failed to follow care plan
  • Abuse: Neglect7/26/2016 · ES166830
    Failed to provide service
  • Licensing Violation7/23/2017 · ES172632
    Failed to provide safe environment
  • Licensing Violation7/18/2016 · ES166767
    Failed to follow care plan
  • Licensing Violation7/16/2016 · ES167142A
    Failed to properly plan care
  • Abuse: Neglect7/15/2022 · 00211696-AP-189636
    Failed to provide safe environment
  • Abuse: Neglect7/15/2016 · ES166658
    Failed to assure timely medical treatment
  • Licensing Violation7/15/2016 · OR0001142400
    Failed to provide appropriate housekeeping services
  • Abuse: Neglect7/14/2017 · ES172483
    Failed to provide safe environment
  • Abuse: Sexual abuse6/10/2019 · 00035061AP-024673
    Failed to protect resident from inappropriate sexual contact
  • Licensing Violation6/10/2017 · ES171923
    Failed to provide safe environment
  • Abuse: Sexual abuse6/09/2019 · 00035116AP-024714
    Failed to protect resident from inappropriate sexual contact
  • Licensing Violation6/09/2017 · ES171836
    Failed to provide safe environment
  • Licensing Violation6/06/2010 · ES104534
    Failed to assure timely medical treatment
  • Abuse: Neglect6/05/2017 · ES171788
    Failed to provide safe environment
  • Licensing Violation6/01/2023 · 00266600-AP-221543
    Failed to protect resident from financial exploitation
  • Abuse: Neglect5/26/2010 · ES104449
    Failed to care plan in accordance with assessment
  • Licensing Violation5/17/2017 · ES171483
    Failed to provide safe environment
  • Abuse: Neglect5/11/2017 · ES171382
    Failed to provide safe environment
  • Licensing Violation5/11/2016 · OR0001107000
    Failed to provide appropriate housekeeping services
  • Licensing Violation5/08/2010 · ES104265
    Failed to provide safe environment
  • Licensing Violation5/03/2011 · ES116899
    Failed to provide service
  • Licensing Violation4/29/2010 · ES104200
    Failed to intervene when resident's condition changed
  • Licensing Violation4/28/2016 · OR0001100100
    Failed to provide appropriate housekeeping services
  • Licensing Violation4/28/2016 · OR0001100105
    Failed to assure resident rights
  • Abuse: Neglect4/19/2011 · ES116794A
    Failed to provide service
  • Abuse: Neglect4/19/2011 · ES116794B
    Failed to provide service
  • Abuse: Neglect4/18/2016 · ES165575
    Failed to follow care plan
  • Abuse: Neglect4/16/2023 · 00257844-AP-213179
    Failed to provide safe environment
  • Abuse: Financial abuse4/11/2017 · ES170816
    Failed to protect resident from financial exploitation
  • Abuse: Neglect4/01/2015 · ES151096
    Failed to provide service
  • Licensing Violation3/31/2011 · ES116697A
    Failed to provide service
  • Abuse: Neglect3/30/2017 · ES170594
    Failed to address resident's behavior
  • Licensing Violation3/29/2017 · ES170480
    Failed to provide safe environment
  • Licensing Violation3/29/2014 · ES146551
    Failed to provide safe environment
  • Abuse: Neglect3/16/2019 · 00022744AP-016235
    Failed to follow care plan
  • Abuse: Neglect3/16/2010 · ES104201
    Failed to provide a safe medication administration system
  • Licensing Violation3/09/2017 · ES170815A
    Failed to provide a safe medication administration system
  • Licensing Violation2/25/2011 · ES116446
    Failed to provide a safe medication administration system
  • Abuse: Neglect2/22/2023 · 00249111-AP-204920
    Failed to properly plan care
  • Abuse: Neglect2/17/2022 · 00185082-AP-147405
    Failed to properly plan care
  • Licensing Violation2/16/2017 · ES179978
    Failed to address resident's behavior
  • Licensing Violation2/13/2011 · ES116340
    Failed to assure resident was safe
  • Abuse: Neglect2/09/2017 · ES179704
    Failed to follow care plan
  • Abuse: Neglect2/05/2017 · ES179667
    Failed to provide safe environment
  • Abuse: Neglect2/04/2010 · ES103801A
    Failed to provide a safe medication administration system
  • Abuse: Financial abuse2/04/2010 · ES103801B
    Failed to protect resident from financial exploitation
  • Abuse: Neglect2/02/2020 · 00069370-AP-050425
    Failed to protect resident from inappropriate sexual contact
  • Abuse: Neglect2/01/2017 · ES179567
    Failed to provide safe environment
  • Abuse: Neglect12/28/2016 · ES179080
    Failed to follow care plan
  • Licensing Violation12/21/2018 · OR0001684500
    Failed to provide service
  • Abuse: Neglect12/14/2016 · ES168954
    Failed to follow care plan
  • Abuse: Neglect12/10/2018 · 00010144AP-007292
    Failed to properly plan care
  • Abuse: Neglect12/10/2018 · 00010154AP-007296
    Failed to provide safe environment
  • Abuse: Neglect12/10/2018 · 00010167AP-007306
    Failed to provide safe environment
  • Licensing Violation12/01/2016 · ES168655
    Failed to provide a safe medication administration system
  • Abuse: Neglect12/01/2016 · ES168656
    Failed to provide safe environment
  • Abuse: Neglect12/01/2014 · ES186906
    Failed to provide infection control
  • Abuse: Neglect12/01/2010 · ES116084A
    Failed to assure adequate supply or equipment
  • Abuse: Financial abuse12/01/2010 · ES116084B
    Failed to protect resident from financial exploitation
  • Abuse: Neglect11/28/2016 · ES168568
    Failed to follow care plan
  • Abuse: Neglect11/25/2013 · ES135211
    Failed to provide safe environment
  • Licensing Violation11/22/2017 · CO17684
    Failed to properly plan care
  • Abuse: Neglect11/19/2023 · 00297773-AP-251338
    Failed to provide safe environment
  • Licensing Violation11/17/2015 · OR0001030500
    Failed to provide appropriate housekeeping services
  • Licensing Violation11/17/2015 · OR0001030501
    Failed to assure resident rights
  • Licensing Violation11/12/2015 · ES153561
    Failed to provide safe environment
  • Abuse: Neglect11/05/2011 · ES118392
    Failed to address resident's behavior
  • Abuse: Neglect10/30/2022 · 00229628-AP-187671
    Failed to provide safe environment
  • Licensing Violation10/23/2010 · ES105580
    Failed to provide a safe medication administration system
  • Abuse: Neglect10/21/2017 · ES174097
    Failed to follow care plan
  • Licensing Violation10/21/2011 · ES118282A
    Failed to provide safe environment
  • Licensing Violation10/21/2011 · ES118282B
    Failed to provide safe environment
  • Abuse: Neglect10/20/2017 · ES174094
    Failed to provide oversight and monitoring of change of condition
  • Licensing Violation10/20/2016 · OR0001189500
    Failed to investigate injury of unknown origin to rule out abuse
  • Abuse: Neglect10/15/2019 · 00053820-AP-037617
    Failed to follow care plan
  • Abuse: Neglect10/15/2018 · ES180675
    Failed to provide safe environment
  • Abuse: Neglect10/15/2016 · ES168160A
    Failed to assist with ambulation or mobility
  • Abuse: Financial abuse10/14/2015 · ES179477
    Failed to protect resident from financial exploitation
  • Abuse: Neglect10/10/2016 · ES167870
    Failed to adequately care plan related to falls
  • Licensing Violation10/10/2016 · ES167946
    Failed to properly plan care
  • Abuse: Neglect10/07/2016 · ES167886
    Failed to follow care plan
  • Licensing Violation10/06/2016 · ES167884
    Failed to assure resident rights
  • Abuse: Neglect10/06/2016 · ES168021
    Failed to intervene when resident's condition changed
  • Licensing Violation10/04/2016 · ES168140A
    Failed to provide a safe medication administration system
  • Abuse: Neglect10/01/2016 · ES168103
    Failed to provide safe environment
  • Abuse: Neglect1/30/2019 · 00016727AP-011919
    Failed to provide safe environment
  • Abuse: Physical Abuse1/28/2017 · ES179506
    Failed to protect resident from rough treatment
  • Abuse: Neglect1/26/2017 · ES179428
    Failed to properly plan care
  • Abuse: Neglect1/24/2024 · 00309057-AP-261782
    Failed to follow care plan
  • Licensing Violation1/22/2017 · ES179368
    Failed to follow care plan
  • Licensing Violation1/20/2023 · OR0003994900
    Failed to use an ABST
  • Abuse: Neglect1/17/2020 · 00066915-AP-048436
    Failed to properly plan care
  • Abuse: Neglect1/15/2022 · 00179809-AP-142916
    Failed to intervene when resident's condition changed
  • Abuse: Neglect1/13/2017 · ES179239
    Failed to properly plan care
  • Abuse: Neglect1/10/2017 · ES179196
    Failed to intervene when resident's condition changed
  • Licensing Violation1/08/2018 · ES185442
    Failed to provide safe environment
  • Abuse: Neglect1/07/2017 · ES179198
    Failed to follow care plan

Inspections

5 state inspections on record, citing 14 deficiencies in total.

What it costs around here

Typical monthly cost in Oregon
$6,875/mo
Assisted living
$8,075/mo
Memory care†our estimate — not surveyed

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

† Memory care is our estimate, not survey data: CareScout does not survey memory care, so we take the assisted-living median for the state and add $1,200/month — the typical secured-dementia-unit premium. It is a planning figure with no state-level detail behind it, and real memory-care pricing varies far more than that. Treat it as a starting point and ask the community for its own memory-care rate.

Estimated cost range · regional

In Oregon, assisted living typically runs about $5,500–$8,250/month.

This is a regional estimate modeled from published survey data (the CareScout/Genworth state median, ±20%) — not this community’s actual price, which it sets privately. Ask the community for its current all-in monthly rate and what each care level adds.

Does this community take Medicaid?

Yes — Oregon’s licensing record lists this community as accepting Medicaid. That is not the same as having a Medicaid place open now: ask whether one is available today, and what happens if a resident’s savings run out later.

Oregon Medicaid helps pay for assisted living only in limited circumstances. A waiver pays for care, never for room and board. Which Oregon waivers, waitlists and how to apply →

Cost

Assisted-living and memory-care prices are set by each community and not publicly disclosed — no state or federal source publishes them, and the “starting at” figures on referral sites are estimates, not this community’s real rate. Ask the community directly for its current monthly price and what it includes (base rent versus care-level add-ons and memory-care premiums).

Worried about someone here? How to report it

If you have seen something that concerns you — neglect, an injury, medication problems, or a resident who seems afraid — you do not need proof to report it. Reporting is what triggers an inspection, and inspections are what put a record on this page in the first place.

  • The state licensing agency — Oregon licenses this community and is the body that can inspect it and act on a complaint. Complaints can usually be made anonymously.
  • Your Long-Term Care Ombudsman — free, independent, and works for the resident, not the state or the company. They will visit and advocate. Find yours via the Eldercare Locator at 1-800-677-1116 or theconsumervoice.org/get_help ↗.
  • Adult Protective Services — for suspected abuse, neglect or financial exploitation of a vulnerable adult. The Eldercare Locator above routes you to your local APS office.
  • If someone is in immediate danger, call 911 first. Report to the agencies above afterwards — the two are separate, and one does not do the job of the other.

We are a data site, not a regulator: we cannot investigate or intervene, and there is no point reporting it to us. The three routes above are the ones with actual power.

Location & what’s nearby

Open in Google Maps ↗

Hospital
MCKENZIE-WILLAMETTE MEDICAL CENTER5.0 mi
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
Jerry L Phillips DBA Eyes of the World Optical0.4 mi
2864 Willamette St, Ste 600
Pharmacy
Broadway Apothecary1.2 mi
1515 Oak St · (888) 644-9352 · Call to confirm hours
Grocery
Market of Choice0.2 mi
67 W 29th Ave · (541) 338-8455 · Call to confirm hours
Park
Wayne Morse Historical Park Corporation0.3 mi
595 Crest Dr · (541) 682-5380 · Typically dawn to dusk
Place of worship
University Fellowship0.4 mi
25 W 25th Ave · (541) 255-1413

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Source: Oregon DHS Office of Licensing & Regulatory Oversight (public record), last pulled from the state 2026-07-15.

What to do next

Understand itQuestions to ask on a tourThe things staffing brochures leave out — what to ask and what to watch for.→Afford itCan you afford it, long-term?Assisted living runs private-pay. Model the years and taxes in My Plan — free, private.→DecideIs assisted living the right fit?A two-minute check: assisted living, memory care, home help, or skilled nursing.→