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Crystal Terrace

1000 TOWN CENTER DRIVE, Klamath Falls, OR 97601 · Residential care · 43 licensed beds · Open

34 abuse/neglect finding(s) on record68 state violations on recordAccepts Medicaid

What the licence record says about this community

Oregon licence type
Residential care. One of 332 in Oregon with this licence.
Licensed beds
43 — a mid-size community — the size most families picture as assisted living. Smaller than 57% of licensed communities in Oregon (state median 49).
Choices in this town
7 licensed communities in Klamath Falls, 4 with this same licence type. 2 with a memory-care designation.

Oregon publishes memory-care designations and this community does not carry one. If dementia is part of the picture, ask what happens as it progresses — and ask what behaviour triggers a discharge notice, in writing.

State inspection record

Assisted living is licensed and inspected by the state, not by Medicare/Medicaid — so there is no federal 5-star rating. Below is this community’s record from the state licensing agency.

68 findings from state inspections, most recent first.

  • Abuse: Neglect9/22/2025 · 00428533-AP-380227
    Failed to provide service
  • Abuse: Neglect9/22/2023 · 00289671-AP-243728
    Failed to provide safe environment
  • Abuse: Neglect9/21/2021 · 00358040-AP-308399
    Failed to provide safe environment
  • Abuse: Neglect8/15/2023 · 00289627-AP-265989
    Failed to provide safe environment
  • Abuse: Financial abuse8/12/2012 · KF120804
    Failed to protect resident from financial exploitation
  • Abuse: Financial abuse7/26/2010 · KF104888
    Failed to provide safe environment
  • Abuse: Neglect7/22/2014 · KF147860
    Failed to follow care plan
  • Abuse: Neglect7/15/2025 · 00417918-AP-369243
    Failed to properly plan care
  • Abuse: Neglect7/15/2025 · 00417918-AP-379887
    Failed to properly plan care
  • Licensing Violation7/09/2025 · CALMS - 00085281
    Failed to provide safe environment
  • Licensing Violation7/09/2025 · CALMS - 00085297
    Failed to provide safe environment
  • Licensing Violation7/09/2025 · CALMS - 00085850
    Failed to provide safe environment
  • Licensing Violation7/09/2025 · CALMS - 00086741
    Failed to cooperate with an investigation
  • Licensing Violation7/09/2025 · CALMS - 00086749
    Failed to cooperate with an investigation
  • Licensing Violation7/09/2025 · CALMS - 00086802
    Failed to cooperate with an investigation
  • Licensing Violation7/09/2025 · CALMS - 00086810
    Failed to cooperate with an investigation
  • Licensing Violation7/09/2025 · CALMS - 00086812
    Failed to cooperate with an investigation
  • Licensing Violation7/05/2023 · OR0004341200
    Failed to provide appropriate staffing
  • Licensing Violation6/16/2025 · CALMS - 00082860
    Failed to properly plan care
  • Licensing Violation6/16/2025 · CALMS - 00082862
    Failed to use an ABST
  • Licensing Violation6/05/2025 · CALMS - 00082863
    Failed to use an ABST
  • Licensing Violation6/05/2025 · CALMS - 00082864
    Failed to properly plan care
  • Licensing Violation6/05/2025 · CALMS - 00082865
    Failed to administer medication as ordered
  • Licensing Violation6/05/2025 · CALMS - 00082866
    Failed to provide a safe medication administration system
  • Licensing Violation6/01/2024 · 00335665-AP-286724
    Failed to protect resident from mental or emotional abuse
  • Licensing Violation5/18/2025 · CALMS - 00086811
    Failed to use an ABST
  • Licensing Violation5/15/2025 · CALMS - 00086809
    Failed to use an ABST
  • Abuse: Neglect5/05/2015 · KF151468
    Failed to provide oversight and monitoring of change of condition
  • Abuse: Neglect5/01/2025 · 00399036-AP-349768
    Failed to provide safe environment
  • Licensing Violation5/01/2025 · CALMS - 00086801
    Failed to use an ABST
  • Licensing Violation4/30/2025 · CALMS - 00086748
    Failed to use an ABST
  • Abuse: Neglect4/24/2017 · KF171040
    Failed to provide safe environment
  • Abuse: Neglect4/18/2025 · 00396457-AP-347102
    Failed to follow care plan
  • Licensing Violation4/18/2025 · CALMS - 00086738
    Failed to use an ABST
  • Abuse: Neglect4/03/2025 · 00398442-AP-349126
    Failed to provide a safe medication administration system
  • Licensing Violation4/03/2025 · CALMS - 00086740
    Failed to use an ABST
  • Abuse: Neglect3/30/2025 · 00393280-AP-344084
    Failed to properly plan care
  • Licensing Violation3/23/2025 · CALMS - 00085846
    Failed to provide safe environment
  • Abuse: Neglect3/17/2025 · 00390165-AP-340844
    Failed to properly plan care
  • Licensing Violation3/17/2025 · CALMS - 00086736
    Failed to use an ABST
  • Abuse: Neglect3/13/2011 · KF116511
    Failed to follow care plan
  • Abuse: Neglect3/10/2015 · KF150518
    Failed to care plan in accordance with assessment
  • Licensing Violation3/08/2016 · OR0001073200
    Failed to protect resident from rough treatment
  • Licensing Violation3/08/2016 · OR0001073201
    Failed to follow care plan
  • Abuse: Neglect3/05/2023 · 00250128-AP-205924
    Failed to properly plan care
  • Abuse: Neglect3/05/2018 · KF186592
    Failed to follow care plan
  • Abuse: Neglect2/24/2014 · KF146200
    Failed to follow care plan
  • Abuse: Verbal/Mental abuse2/20/2015 · KF150361
    Failed to protect resident from mental or emotional abuse
  • Licensing Violation2/17/2025 · 00385030-AP-335542
    Failed to protect resident from financial exploitation
  • Abuse: Neglect2/04/2015 · KF150140
    Failed to follow care plan
  • Abuse: Neglect12/24/2025 · 00447343-AP-399395
    Failed to provide service
  • Licensing Violation11/27/2015 · KF153740A
    Failed to provide a safe medication administration system
  • Abuse: Neglect11/27/2015 · KF153740B
    Failed to intervene when resident's condition changed
  • Abuse: Neglect11/18/2013 · KF135096
    Failed to adequately care plan related to falls
  • Abuse: Neglect11/02/2025 · 00436506-AP-388376
    Failed to follow care plan
  • Licensing Violation11/02/2023 · OR0004610700
    Failed to meet the scheduled and unscheduled needs of residents
  • Abuse: Neglect11/02/2013 · KF134946
    Failed to adequately care plan related to falls
  • Licensing Violation10/30/2015 · OR0001024100
    Failed to administer medication as ordered
  • Licensing Violation10/25/2025 · CALMS - 00107292
    Failed to properly plan care
  • Licensing Violation10/25/2025 · CALMS - 00107293
    Failed to report potential or suspected abuse
  • Abuse: Neglect10/17/2022 · 00227389-AP-185664
    Failed to follow care plan
  • Licensing Violation1/31/2017 · OR0001238800
    Failed to provide safe environment
  • Abuse: Neglect1/27/2013 · KF132283A
    Failed to adequately care plan related to falls
  • Licensing Violation1/27/2013 · KF132283B
    Failed to perform adequate screening or assessment
  • Abuse: Neglect1/13/2024 · 00308373-AP-261121
    Failed to properly plan care
  • Abuse: Neglect1/08/2025 · 00395593-AP-346358
    Failed to provide safe environment
  • Abuse: Neglect1/01/2014 · KF145555
    Failed to adequately care plan related to falls
  • Abuse: Neglect1/01/2010 · KF103024
    Failed to provide safe environment

Inspections

6 state inspections on record, citing 28 deficiencies in total.

What it costs around here

Typical monthly cost in Oregon
$6,875/mo
Assisted living
$8,075/mo
Memory care†our estimate — not surveyed

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

† Memory care is our estimate, not survey data: CareScout does not survey memory care, so we take the assisted-living median for the state and add $1,200/month — the typical secured-dementia-unit premium. It is a planning figure with no state-level detail behind it, and real memory-care pricing varies far more than that. Treat it as a starting point and ask the community for its own memory-care rate.

Estimated cost range · regional

In Oregon, assisted living typically runs about $5,500–$8,250/month.

This is a regional estimate modeled from published survey data (the CareScout/Genworth state median, ±20%) — not this community’s actual price, which it sets privately. Ask the community for its current all-in monthly rate and what each care level adds.

Does this community take Medicaid?

Yes — Oregon’s licensing record lists this community as accepting Medicaid. That is not the same as having a Medicaid place open now: ask whether one is available today, and what happens if a resident’s savings run out later.

Oregon Medicaid helps pay for assisted living only in limited circumstances. A waiver pays for care, never for room and board. Which Oregon waivers, waitlists and how to apply →

Cost

Assisted-living and memory-care prices are set by each community and not publicly disclosed — no state or federal source publishes them, and the “starting at” figures on referral sites are estimates, not this community’s real rate. Ask the community directly for its current monthly price and what it includes (base rent versus care-level add-ons and memory-care premiums).

Worried about someone here? How to report it

If you have seen something that concerns you — neglect, an injury, medication problems, or a resident who seems afraid — you do not need proof to report it. Reporting is what triggers an inspection, and inspections are what put a record on this page in the first place.

  • The state licensing agency — Oregon licenses this community and is the body that can inspect it and act on a complaint. Complaints can usually be made anonymously.
  • Your Long-Term Care Ombudsman — free, independent, and works for the resident, not the state or the company. They will visit and advocate. Find yours via the Eldercare Locator at 1-800-677-1116 or theconsumervoice.org/get_help ↗.
  • Adult Protective Services — for suspected abuse, neglect or financial exploitation of a vulnerable adult. The Eldercare Locator above routes you to your local APS office.
  • If someone is in immediate danger, call 911 first. Report to the agencies above afterwards — the two are separate, and one does not do the job of the other.

We are a data site, not a regulator: we cannot investigate or intervene, and there is no point reporting it to us. The three routes above are the ones with actual power.

Location & what’s nearby

Open in Google Maps ↗

Hospital
SKY LAKES MEDICAL CENTER0.4 mi
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
SKY Lakes Rheumatology - Clay McCord MD0.2 mi
2680 Uhrmann Rd · (541) 274-2750 · Call to confirm hours
Pharmacy
Campus Drug Inc0.4 mi
2218 Shallock Ave · (541) 883-1147 · Call to confirm hours
Grocery
Oregon Mushrooms1.4 mi
224 Nevada Ave · (800) 682-0036 · Call to confirm hours
Park
Jackson F Kimball State Park0.9 mi
F Kimball State Park · Typically dawn to dusk
Place of worship
Church of Jesus Christ of Latter Day Saints0.8 mi
1320 Pacific Terrace Ave · (541) 850-8442

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Source: Oregon DHS Office of Licensing & Regulatory Oversight (public record), last pulled from the state 2026-07-15.

What to do next

Understand itQuestions to ask on a tourThe things staffing brochures leave out — what to ask and what to watch for.→Afford itCan you afford it, long-term?Assisted living runs private-pay. Model the years and taxes in My Plan — free, private.→DecideIs assisted living the right fit?A two-minute check: assisted living, memory care, home help, or skilled nursing.→