Willow Creek Assisted Living
175 NE 16TH STREET, Madras, OR 97741 · Assisted living · 48 licensed beds · Open
What the licence record says about this community
Oregon publishes memory-care designations and this community does not carry one. If dementia is part of the picture, ask what happens as it progresses — and ask what behaviour triggers a discharge notice, in writing.
State inspection record
Assisted living is licensed and inspected by the state, not by Medicare/Medicaid — so there is no federal 5-star rating. Below is this community’s record from the state licensing agency.
35 findings from state inspections, most recent first.
- Abuse: Neglect9/24/2019 · 00050687-AP-035248Failed to provide safe environment
- Abuse: Financial abuse9/24/2016 · BO168731Failed to provide safe environment
- Abuse: Neglect9/20/2019 · 00050297-AP-034962Failed to provide safe environment
- Abuse: Neglect9/14/2022 · 00221168-AP-179960Failed to follow care plan
- Abuse: Neglect9/05/2025 · 00425175-AP-376726Failed to provide service
- Abuse: Financial abuse9/05/2015 · RD152997Failed to provide safe environment
- Abuse: Neglect9/02/2020 · 00100832-AP-076620Failed to provide safe environment
- Abuse: Neglect9/01/2023 · 00283460-AP-237914Failed to assure resident rights
- Abuse: Neglect8/25/2025 · 00422403-AP-373848Failed to provide service
- Abuse: Neglect8/12/2025 · 00420283-AP-371673Failed to provide service
- Abuse: Neglect8/09/2021 · 00158321-AP-125580Failed to have medication available
- Abuse: Neglect8/06/2025 · 00420053-AP-371418Failed to provide service
- Licensing Violation7/03/2019 · OR0001978100Failed to administer medication as ordered
- Licensing Violation5/24/2021 · OR0003014800Failed to provide appropriate staffing
- Abuse: Neglect5/22/2022 · 00201380-AP-162024Failed to provide a safe medication administration system
- Licensing Violation5/18/2021 · OR0003004100Failed to provide appropriate staffing
- Licensing Violation5/17/2021 · OR0003002400Failed to provide appropriate staffing
- Licensing Violation5/14/2021 · OR0002998700Failed to provide appropriate activities
- Licensing Violation5/14/2021 · OR0002998702Failed to provide proper food/nutrition
- Licensing Violation5/12/2021 · OR0002996900Failed to answer call light in a timely manner
- Licensing Violation4/23/2021 · OR0002963100Failed to provide appropriate staffing
- Licensing Violation4/23/2021 · OR0002963101Failed to follow care plan
- Abuse: Neglect4/15/2021 · 00134961-AP-105922Failed to provide oversight and monitoring of change of condition
- Abuse: Financial abuse4/13/2019 · 00026918AP-019078Failed to protect resident from financial exploitation
- Abuse: Neglect4/04/2022 · 00192881-AP-154260Failed to provide a safe medication administration system
- Abuse: Neglect3/23/2022 · 00190748-AP-152444Failed to provide or assist with hygiene
- Licensing Violation3/13/2010 · RD104084AFailed to administer ordered medication
- Abuse: Neglect3/04/2010 · CO10015Failed to provide oversight and monitoring of change of condition
- Licensing Violation3/01/2022 · CALMS - 00025700Failed to submit timely or adequate staffing documentation
- Abuse: Neglect2/20/2018 · BO188332Failed to assure resident was safe
- Licensing Violation2/15/2026 · 00458131-AP-410296Failed to protect resident from financial exploitation
- Licensing Violation12/21/2021 · 00175852-AP-139652Failed to provide a safe medication administration system
- Licensing Violation12/06/2021 · OR0003335100Failed to provide a safe medication administration system
- Abuse: Neglect10/01/2010 · RD105582Failed to provide a safe medication administration system
- Licensing Violation1/01/2023 · CALMS - 00037190Failed to report vaccination status
Inspections
5 state inspections on record, citing 21 deficiencies in total.
What it costs around here
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
† Memory care is our estimate, not survey data: CareScout does not survey memory care, so we take the assisted-living median for the state and add $1,200/month — the typical secured-dementia-unit premium. It is a planning figure with no state-level detail behind it, and real memory-care pricing varies far more than that. Treat it as a starting point and ask the community for its own memory-care rate.
Estimated cost range · regional
In Oregon, assisted living typically runs about $5,500–$8,250/month.
This is a regional estimate modeled from published survey data (the CareScout/Genworth state median, ±20%) — not this community’s actual price, which it sets privately. Ask the community for its current all-in monthly rate and what each care level adds.
Does this community take Medicaid?
Yes — Oregon’s licensing record lists this community as accepting Medicaid. That is not the same as having a Medicaid place open now: ask whether one is available today, and what happens if a resident’s savings run out later.
Oregon Medicaid helps pay for assisted living only in limited circumstances. A waiver pays for care, never for room and board. Which Oregon waivers, waitlists and how to apply →
Cost
Assisted-living and memory-care prices are set by each community and not publicly disclosed — no state or federal source publishes them, and the “starting at” figures on referral sites are estimates, not this community’s real rate. Ask the community directly for its current monthly price and what it includes (base rent versus care-level add-ons and memory-care premiums).
Worried about someone here? How to report it
If you have seen something that concerns you — neglect, an injury, medication problems, or a resident who seems afraid — you do not need proof to report it. Reporting is what triggers an inspection, and inspections are what put a record on this page in the first place.
- The state licensing agency — Oregon licenses this community and is the body that can inspect it and act on a complaint. Complaints can usually be made anonymously.
- Your Long-Term Care Ombudsman — free, independent, and works for the resident, not the state or the company. They will visit and advocate. Find yours via the Eldercare Locator at 1-800-677-1116 or theconsumervoice.org/get_help ↗.
- Adult Protective Services — for suspected abuse, neglect or financial exploitation of a vulnerable adult. The Eldercare Locator above routes you to your local APS office.
- If someone is in immediate danger, call 911 first. Report to the agencies above afterwards — the two are separate, and one does not do the job of the other.
We are a data site, not a regulator: we cannot investigate or intervene, and there is no point reporting it to us. The three routes above are the ones with actual power.
Location & what’s nearby
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Source: Oregon DHS Office of Licensing & Regulatory Oversight (public record), last pulled from the state 2026-07-15.