Touchmark In The West Hills
840 SW TOUCHMARK WAY, Portland, OR 97225 · Residential care · 155 licensed beds · Open
The state licensing record lists a memory-care or dementia unit here. Memory care almost always costs more than standard assisted living — ask about the secured-unit status, the dementia-trained staffing ratio (day and overnight), and the memory-care price premium over standard assisted living.
What the licence record says about this community
State inspection record
Assisted living is licensed and inspected by the state, not by Medicare/Medicaid — so there is no federal 5-star rating. Below is this community’s record from the state licensing agency.
38 findings from state inspections, most recent first.
- Licensing Violation9/29/2020 · OR0002936100Failed to provide a safe medication administration system
- Abuse: Neglect9/24/2022 · 00223915-AP-182509Failed to provide a safe medication administration system
- Abuse: Neglect9/23/2022 · 00223917-AP-182511Failed to provide a safe medication administration system
- Licensing Violation8/13/2020 · 00097875-AP-074142Failed to protect resident from physical abuse
- Licensing Violation8/07/2020 · 00096921-AP-073396Failed to protect resident from financial exploitation
- Abuse: Neglect7/10/2021 · 00149546-AP-118310Failed to properly plan care
- Licensing Violation7/05/2025 · 00412481-AP-363676Failed to protect resident from financial exploitation
- Abuse: Neglect7/01/2020 · 00089044-AP-066826Failed to provide service
- Abuse: Neglect6/28/2022 · 00207732-AP-167765Failed to intervene when resident's condition changed
- Abuse: Neglect6/19/2022 · 00206110-AP-166325Failed to provide safe environment
- Abuse: Neglect5/15/2022 · 00200009-AP-160855Failed to provide safe environment
- Abuse: Neglect5/15/2022 · 00200215-AP-160998Failed to provide service
- Licensing Violation5/04/2021 · 00149007-AP-117885Failed to protect resident from financial exploitation
- Abuse: Neglect4/08/2019 · 00026631AP-018904Failed to follow care plan
- Licensing Violation4/01/2021 · OR0002861600Failed to report potential or suspected abuse
- Abuse: Neglect3/26/2022 · 00191556-AP-153152Failed to protect resident from inappropriate sexual contact
- Licensing Violation3/18/2021 · 00130208-AP-101690Failed to provide safe environment
- Abuse: Neglect3/17/2022 · 00204752-AP-165095Failed to protect resident from inappropriate sexual contact
- Abuse: Neglect3/17/2022 · 00204752-AP-166824Failed to protect resident from inappropriate sexual contact
- Abuse: Neglect3/17/2022 · 00204759-AP-165099Failed to protect resident from inappropriate sexual contact
- Licensing Violation3/05/2021 · OR0002885500Failed to provide appropriate staffing
- Abuse: Neglect3/01/2023 · 00249418-AP-205211Failed to properly plan care
- Abuse: Neglect2/15/2021 · 00125816-AP-097911Failed to provide service
- Licensing Violation2/01/2026 · 00455443-AP-407578Failed to provide safe environment
- Licensing Violation12/31/2020 · OR0002787900Failed to provide a safe medication administration system
- Licensing Violation12/25/2020 · OR0002806903Failed to provide appropriate staffing
- Licensing Violation12/09/2021 · OR0003345400Failed to provide appropriate staffing
- Licensing Violation12/09/2021 · OR0003345403Failed to report potential or suspected abuse
- Licensing Violation12/01/2022 · CALMS - 00035559Failed to submit timely or adequate staffing documentation
- Licensing Violation11/19/2021 · OR0003318200Failed to provide appropriate staffing
- Licensing Violation11/07/2024 · 00365262-AP-315540Failed to protect resident from verbal abuse
- Licensing Violation10/30/2020 · OR0002706400Failed to administer medication as ordered
- Licensing Violation10/30/2020 · OR0002706401Failed to provide a safe medication administration system
- Licensing Violation10/06/2023 · 00289972-AP-243975Failed to provide safe environment
- Abuse: Neglect10/03/2022 · 00224573-AP-183087Failed to properly plan care
- Licensing Violation1/31/2023 · OR0004214400Failed to provide a safe medication administration system
- Licensing Violation1/16/2026 · 00452290-AP-404294Failed to protect resident from financial exploitation
- Abuse: Neglect1/14/2022 · 00181214-AP-144078Failed to provide service
Inspections
5 state inspections on record, citing 43 deficiencies in total.
What it costs around here
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
† Memory care is our estimate, not survey data: CareScout does not survey memory care, so we take the assisted-living median for the state and add $1,200/month — the typical secured-dementia-unit premium. It is a planning figure with no state-level detail behind it, and real memory-care pricing varies far more than that. Treat it as a starting point and ask the community for its own memory-care rate.
Estimated cost range · regional
In Oregon, assisted living typically runs about $5,500–$8,250/month.
This is a regional estimate modeled from published survey data (the CareScout/Genworth state median, ±20%) — not this community’s actual price, which it sets privately. Ask the community for its current all-in monthly rate and what each care level adds.
Does this community take Medicaid?
No — Oregon’s licensing record lists this community as not accepting Medicaid. It is private-pay. If savings might run out, ask before moving in: a resident who can no longer pay privately may have to move.
Oregon Medicaid helps pay for assisted living only in limited circumstances. A waiver pays for care, never for room and board. Which Oregon waivers, waitlists and how to apply →
Cost
Assisted-living and memory-care prices are set by each community and not publicly disclosed — no state or federal source publishes them, and the “starting at” figures on referral sites are estimates, not this community’s real rate. Ask the community directly for its current monthly price and what it includes (base rent versus care-level add-ons and memory-care premiums).
Worried about someone here? How to report it
If you have seen something that concerns you — neglect, an injury, medication problems, or a resident who seems afraid — you do not need proof to report it. Reporting is what triggers an inspection, and inspections are what put a record on this page in the first place.
- The state licensing agency — Oregon licenses this community and is the body that can inspect it and act on a complaint. Complaints can usually be made anonymously.
- Your Long-Term Care Ombudsman — free, independent, and works for the resident, not the state or the company. They will visit and advocate. Find yours via the Eldercare Locator at 1-800-677-1116 or theconsumervoice.org/get_help ↗.
- Adult Protective Services — for suspected abuse, neglect or financial exploitation of a vulnerable adult. The Eldercare Locator above routes you to your local APS office.
- If someone is in immediate danger, call 911 first. Report to the agencies above afterwards — the two are separate, and one does not do the job of the other.
We are a data site, not a regulator: we cannot investigate or intervene, and there is no point reporting it to us. The three routes above are the ones with actual power.
Location & what’s nearby
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Source: Oregon DHS Office of Licensing & Regulatory Oversight (public record), last pulled from the state 2026-07-15.