No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

The Springs at Willowcreek

4398 GLENCOE ST NE, Salem, OR 97301 · Residential care · 85 licensed beds · Open

55 abuse/neglect finding(s) on record83 state violations on recordMemory care (state Memory Care Community endorsement)Accepts Medicaid
Memory care / secured dementia unit (per state licensing)

The state licensing record lists a memory-care or dementia unit here. Memory care almost always costs more than standard assisted living — ask about the secured-unit status, the dementia-trained staffing ratio (day and overnight), and the memory-care price premium over standard assisted living.

What the licence record says about this community

Oregon licence type
Residential care. One of 332 in Oregon with this licence.
Licensed beds
85 — a large community, usually with more services and more residents per caregiver at night. Larger than 84% of licensed communities in Oregon (state median 49).
Choices in this town
32 licensed communities in Salem, 22 with this same licence type. 19 with a memory-care designation.

State inspection record

Assisted living is licensed and inspected by the state, not by Medicare/Medicaid — so there is no federal 5-star rating. Below is this community’s record from the state licensing agency.

83 findings from state inspections, most recent first.

  • Licensing Violation9/25/2013 · MV135108
    Failed to follow care plan
  • Abuse: Neglect9/22/2010 · MV105486
    Failed to provide safe environment
  • Licensing Violation9/20/2017 · OR0001368500
    Failed to provide appropriate staffing
  • Licensing Violation9/20/2017 · OR0001368501
    Failed to provide service
  • Abuse: Neglect9/19/2014 · MV148645
    Failed to provide safe environment
  • Abuse: Neglect9/06/2020 · 00101756-AP-077421
    Failed to provide safe environment
  • Abuse: Neglect9/05/2017 · MV173354
    Failed to follow care plan
  • Abuse: Neglect8/29/2019 · 00047497-AP-033095
    Failed to properly plan care
  • Abuse: Neglect8/28/2013 · MV134303
    Failed to address resident's behavior
  • Abuse: Neglect8/25/2019 · 00046681AP-032570
    Failed to properly plan care
  • Abuse: Neglect8/18/2023 · 00281761-AP-236240
    Failed to follow care plan
  • Licensing Violation8/15/2023 · 00280568-AP-235219
    Failed to assure timely medical treatment
  • Abuse: Neglect7/25/2024 · 00344704-AP-295197
    Failed to follow care plan
  • Abuse: Neglect7/16/2021 · 00150282-AP-118923
    Failed to follow care plan
  • Abuse: Neglect7/14/2023 · 00274816-AP-229448
    Failed to properly plan care
  • Abuse: Neglect7/10/2017 · MV172381
    Failed to adequately care plan related to falls
  • Abuse: Neglect7/07/2019 · 00039141AP-027536
    Failed to follow care plan
  • Abuse: Neglect7/06/2019 · 00039133AP-027530
    Failed to follow care plan
  • Abuse: Neglect7/06/2019 · 00039136AP-027533
    Failed to follow care plan
  • Abuse: Neglect6/27/2022 · 00233881-AP-191494
    Failed to properly plan care
  • Abuse: Neglect6/26/2022 · 00207344-AP-167353
    Failed to follow care plan
  • Abuse: Neglect6/26/2022 · 00207344-AP-167710
    Failed to follow care plan
  • Licensing Violation6/22/2018 · MV188989
    Failed to properly plan care
  • Abuse: Neglect6/17/2022 · 00221097-AP-179890
    Failed to provide a safe medication administration system
  • Abuse: Neglect6/16/2018 · 00002890AP-002113
    Failed to intervene when resident's condition changed
  • Abuse: Neglect6/05/2023 · 00266955-AP-221875
    Failed to provide safe environment
  • Abuse: Neglect5/29/2022 · 00202599-AP-163173
    Failed to follow care plan
  • Abuse: Neglect5/28/2025 · 00405287-AP-356300
    Failed to follow care plan
  • Abuse: Neglect5/27/2021 · 00142160-AP-112085
    Failed to provide safe environment
  • Licensing Violation5/26/2014 · MV147198
    Failed to address resident's behavior
  • Abuse: Neglect5/12/2015 · MV151274
    Failed to provide safe environment
  • Licensing Violation5/09/2017 · MV171351
    Failed to provide safe environment
  • Licensing Violation4/29/2017 · MV171137
    Failed to provide safe environment
  • Licensing Violation4/28/2024 · 00327651-AP-279016
    Failed to follow care plan
  • Abuse: Neglect4/27/2021 · 00137521-AP-108141
    Failed to properly plan care
  • Licensing Violation4/24/2010 · MV104122A
    Failed to assure resident rights
  • Licensing Violation4/20/2018 · MM189339
    Failed to follow care plan
  • Abuse: Neglect4/19/2019 · 00028277AP-019951
    Failed to provide service
  • Abuse: Neglect4/14/2019 · 00027194AP-019269
    Failed to follow care plan
  • Abuse: Neglect4/12/2021 · 00140026-AP-110253
    Failed to properly plan care
  • Abuse: Neglect3/31/2022 · 00192258-AP-153791
    Failed to provide safe environment
  • Abuse: Neglect3/28/2012 · MV129868
    Failed to administer medication as ordered
  • Abuse: Neglect3/27/2017 · MV171630
    Failed to provide safe environment
  • Abuse: Neglect3/24/2025 · 00390813-AP-341371
    Failed to provide a safe medication administration system
  • Abuse: Neglect3/22/2013 · MV132737
    Failed to administer medication as ordered
  • Abuse: Financial abuse3/18/2010 · MV103827
    Failed to protect resident from financial exploitation
  • Licensing Violation3/15/2017 · MV170270
    Failed to follow care plan
  • Abuse: Neglect3/04/2022 · 00188118-AP-150026
    Failed to properly plan care
  • Abuse: Neglect2/23/2024 · 00316118-AP-268289
    Failed to properly plan care
  • Abuse: Neglect2/19/2024 · 00320535-AP-272380
    Failed to properly plan care
  • Abuse: Neglect2/19/2020 · 00072046-AP-052639
    Failed to assure resident was safe
  • Abuse: Neglect2/17/2021 · 00126124-AP-098214
    Failed to provide a safe medication administration system
  • Licensing Violation2/16/2017 · MV179839
    Failed to provide a safe medication administration system
  • Abuse: Neglect2/12/2021 · 00128056-AP-099812
    Failed to properly plan care
  • Licensing Violation12/28/2024 · CALMS - 00075589
    Failed to use an ABST
  • Licensing Violation12/18/2024 · CALMS - 00075582
    Failed to use an ABST
  • Licensing Violation12/15/2025 · 00445896-AP-397914
    Failed to follow care plan
  • Licensing Violation12/15/2024 · CALMS - 00075585
    Failed to use an ABST
  • Licensing Violation12/15/2024 · CALMS - 00075587
    Failed to use an ABST
  • Abuse: Neglect11/28/2020 · 00114037-AP-088038
    Failed to properly plan care
  • Abuse: Neglect11/18/2017 · MV174673
    Failed to follow care plan
  • Abuse: Neglect11/13/2016 · MV168437
    Failed to provide safe environment
  • Abuse: Neglect11/12/2017 · MV174549
    Failed to provide safe environment
  • Abuse: Financial abuse11/11/2013 · MV135056
    Failed to provide safe environment
  • Abuse: Neglect11/05/2017 · MV174463
    Failed to follow care plan
  • Abuse: Neglect11/03/2024 · 00364978-AP-315253
    Failed to properly plan care
  • Licensing Violation11/02/2024 · CALMS - 00075581
    Failed to use an ABST
  • Licensing Violation10/29/2024 · CALMS - 00075578
    Failed to use an ABST
  • Licensing Violation10/20/2025 · 00437884-AP-389741
    Failed to provide a safe medication administration system
  • Licensing Violation10/20/2025 · CALMS - 00093618
    Failed to provide safe environment
  • Licensing Violation10/20/2025 · CALMS - 00093619
    Failed to properly plan care
  • Licensing Violation10/20/2025 · CALMS - 00093620
    Failed to provide a safe medication administration system
  • Abuse: Neglect10/09/2024 · 00359911-AP-310248
    Failed to properly plan care
  • Abuse: Neglect10/09/2024 · 00368091-AP-318318
    Failed to provide appropriate pain control
  • Abuse: Neglect10/08/2017 · MV173907
    Failed to follow care plan
  • Licensing Violation10/05/2024 · CALMS - 00074462
    Failed to use an ABST
  • Abuse: Neglect1/31/2020 · 00069247-AP-050367
    Failed to provide service
  • Licensing Violation1/27/2025 · CALMS - 00075595
    Failed to use an ABST
  • Licensing Violation1/24/2023 · 00243714-AP-200109
    Failed to protect resident from financial exploitation
  • Abuse: Neglect1/23/2024 · 00315687-AP-267918
    Failed to provide a safe medication administration system
  • Licensing Violation1/13/2025 · CALMS - 00075592
    Failed to use an ABST
  • Abuse: Verbal/Mental abuse1/11/2018 · MV185560
    Failed to protect resident from rough treatment
  • Abuse: Neglect1/04/2021 · 00118898-AP-092273
    Failed to provide safe environment

Inspections

5 state inspections on record, citing 13 deficiencies in total.

What it costs around here

Typical monthly cost in Oregon
$6,875/mo
Assisted living
$8,075/mo
Memory care†our estimate — not surveyed

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

† Memory care is our estimate, not survey data: CareScout does not survey memory care, so we take the assisted-living median for the state and add $1,200/month — the typical secured-dementia-unit premium. It is a planning figure with no state-level detail behind it, and real memory-care pricing varies far more than that. Treat it as a starting point and ask the community for its own memory-care rate.

Estimated cost range · regional

In Oregon, assisted living typically runs about $5,500–$8,250/month.

This is a regional estimate modeled from published survey data (the CareScout/Genworth state median, ±20%) — not this community’s actual price, which it sets privately. Ask the community for its current all-in monthly rate and what each care level adds.

Does this community take Medicaid?

Yes — Oregon’s licensing record lists this community as accepting Medicaid. That is not the same as having a Medicaid place open now: ask whether one is available today, and what happens if a resident’s savings run out later.

Oregon Medicaid helps pay for assisted living only in limited circumstances. A waiver pays for care, never for room and board. Which Oregon waivers, waitlists and how to apply →

Cost

Assisted-living and memory-care prices are set by each community and not publicly disclosed — no state or federal source publishes them, and the “starting at” figures on referral sites are estimates, not this community’s real rate. Ask the community directly for its current monthly price and what it includes (base rent versus care-level add-ons and memory-care premiums).

Worried about someone here? How to report it

If you have seen something that concerns you — neglect, an injury, medication problems, or a resident who seems afraid — you do not need proof to report it. Reporting is what triggers an inspection, and inspections are what put a record on this page in the first place.

  • The state licensing agency — Oregon licenses this community and is the body that can inspect it and act on a complaint. Complaints can usually be made anonymously.
  • Your Long-Term Care Ombudsman — free, independent, and works for the resident, not the state or the company. They will visit and advocate. Find yours via the Eldercare Locator at 1-800-677-1116 or theconsumervoice.org/get_help ↗.
  • Adult Protective Services — for suspected abuse, neglect or financial exploitation of a vulnerable adult. The Eldercare Locator above routes you to your local APS office.
  • If someone is in immediate danger, call 911 first. Report to the agencies above afterwards — the two are separate, and one does not do the job of the other.

We are a data site, not a regulator: we cannot investigate or intervene, and there is no point reporting it to us. The three routes above are the ones with actual power.

Location & what’s nearby

Open in Google Maps ↗

Hospital
OREGON STATE HOSPITAL DISTINCT PART1.5 mi
 
Urgent care / clinic
Salem Occupational Health Clinic0.6 mi
2168-2202 Lancaster Dr NE · (503) 362-5242 · Call to confirm hours
Pharmacy
Walgreens0.5 mi
1992 Lancaster Dr NE · (503) 362-4845 · Call to confirm hours
Grocery
Flor de Asucena0.4 mi
1588 Lancaster Dr NE · (503) 385-6722 · Call to confirm hours
Park
Weathers Park0.3 mi
4188 Weathers St NE · (503) 588-6336 · Typically dawn to dusk
Place of worship
First Free Will Baptist Church0.2 mi
1390 45th Ave NE · (503) 399-9172

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Source: Oregon DHS Office of Licensing & Regulatory Oversight (public record), last pulled from the state 2026-07-15.

What to do next

Understand itQuestions to ask on a tourThe things staffing brochures leave out — what to ask and what to watch for.→Afford itCan you afford it, long-term?Assisted living runs private-pay. Model the years and taxes in My Plan — free, private.→DecideIs assisted living the right fit?A two-minute check: assisted living, memory care, home help, or skilled nursing.→