Hilton Plaza, Inc.
311 Main Street, Newport News, VA 23601 · Assisted living · Licensed
What the licence record says about this community
State inspection record
Assisted living is licensed and inspected by the state, not by Medicare/Medicaid — so there is no federal 5-star rating. Below is this community’s record from the state licensing agency.
Inspection & complaint findings
- Inspection 2025-04-14: 4 violation(s)2025-04-14 · state report ↗Based on observation by staff and inspector, the facility’s hot water at taps available was not maintained within a range of 105 degrees Fahrenheit (F) to 120 degrees Fahrenheit. | Based on document reviewed and staff interviewed, the facility failed to ensure the written assurance was provided to the resident that the facility has the appropriate license to | Based on record reviewed and staff i
- Inspection 2025-02-24: 3 violation(s)2025-02-24 · state report ↗Based on record reviewed and staff interviewed, the facility failed to ensure it did not admit or retain individuals with psychotropic medications without appropriate diagnosis and | Based on observation, the facility failed to ensure the interior of the building was maintained in good repair. | Based on record reviewed and staff interviewed, the facility failed to ensure the individualized servic
- Inspection 2024-12-12: 2 violation(s)2024-12-12 · state report ↗Based on record reviewed and staff interviewed, the facility failed to ensure the preliminary plan of care include what services staff were to provide for the residents. | Based on observations and interviews during a tour of the facility, residents’ rooms did not have pillows on the bed. There were rooms that did not have enough chairs for the numbe
- Inspection 2024-10-15: 5 violation(s)2024-10-15 · state report ↗Based on record reviewed and staff interviewed, the facility failed to ensure it did not admit or retain individuals with psychotropic medical condition without a diagnosis and tre | Based on observation and staff interviewed, the facility failed to ensure hot water at taps available to residents shall be maintained within a range of 105 degrees Fahrenheit (F) | Based on record reviewed and staff
What it costs around here
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
† Memory care is our estimate, not survey data: CareScout does not survey memory care, so we take the assisted-living median for the state and add $1,200/month — the typical secured-dementia-unit premium. It is a planning figure with no state-level detail behind it, and real memory-care pricing varies far more than that. Treat it as a starting point and ask the community for its own memory-care rate.
Estimated cost range · regional
In Virginia, assisted living typically runs about $5,550–$8,350/month.
This is a regional estimate modeled from published survey data (the CareScout/Genworth state median, ±20%) — not this community’s actual price, which it sets privately. Ask the community for its current all-in monthly rate and what each care level adds.
Does this community take Medicaid?
Not published. Virginia Dept. of Social Services does not record Medicaid acceptance in its licensing file, so we do not know — and we will not infer it from Virginia’s waiver rules, because a state covering assisted living says nothing about whether this building accepts it. Ask the community directly, and get the run-out-of-money answer in writing.
Virginia Medicaid helps pay for assisted living only in limited circumstances. A waiver pays for care, never for room and board. Which Virginia waivers, waitlists and how to apply →
Cost
Assisted-living and memory-care prices are set by each community and not publicly disclosed — no state or federal source publishes them, and the “starting at” figures on referral sites are estimates, not this community’s real rate. Ask the community directly for its current monthly price and what it includes (base rent versus care-level add-ons and memory-care premiums).
Worried about someone here? How to report it
If you have seen something that concerns you — neglect, an injury, medication problems, or a resident who seems afraid — you do not need proof to report it. Reporting is what triggers an inspection, and inspections are what put a record on this page in the first place.
- The state licensing agency — Virginia Dept. of Social Services licenses this community and is the body that can inspect it and act on a complaint: the Virginia DSS ↗. Complaints can usually be made anonymously.
- Your Long-Term Care Ombudsman — free, independent, and works for the resident, not the state or the company. They will visit and advocate. Find yours via the Eldercare Locator at 1-800-677-1116 or theconsumervoice.org/get_help ↗.
- Adult Protective Services — for suspected abuse, neglect or financial exploitation of a vulnerable adult. The Eldercare Locator above routes you to your local APS office.
- If someone is in immediate danger, call 911 first. Report to the agencies above afterwards — the two are separate, and one does not do the job of the other.
We are a data site, not a regulator: we cannot investigate or intervene, and there is no point reporting it to us. The three routes above are the ones with actual power.
Location & what’s nearby
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Source: Virginia Dept. of Social Services inspection & complaint records (public record), last pulled from the state 2026-07-14.