The Laurels Retirement & Assisted Living
5635 BSG Drive, Norton, VA 24273 · Assisted living · Licensed
What the licence record says about this community
State inspection record
Assisted living is licensed and inspected by the state, not by Medicare/Medicaid — so there is no federal 5-star rating. Below is this community’s record from the state licensing agency.
Inspection & complaint findings
- Inspection 2026-04-22: 2 violation(s)2026-04-22 · state report ↗Based on review of resident records, a self-report, and the Medication Administration Record (MAR) the facility failed to administer medications not earlier than one hour before an | Based on the February 2026 Medication Administration Record (MAR), the facility failed to document any medication omissions or errors on the MAR. EVIDENCE: 1. Resident #1 has a phy
- Inspection 2026-04-22: 1 violation(s)2026-04-22 · state report ↗Based on review of resident records, a self-report, and the Medication Administration Record (MAR) the facility failed to administer medications in accordance with the physician's
- Inspection 2026-02-03: 1 violation(s)2026-02-03 · state report ↗Based on staff interviews, resident record review, review of physician’s orders, and review of the Medication Administration Record (MAR), the facility failed to ensure all direct
- Inspection 2025-12-16: 2 violation(s)2025-12-16 · state report ↗Based on a review of resident records, the facility failed to ensure that a fall risk rating shall be reviewed and updated after a fall. EVIDENCE: 1. According to progress notes fo | Based on a review of resident records, the facility failed to ensure that all required information is included in the comprehensive individualized service plan (ISP) for one reside
What it costs around here
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
† Memory care is our estimate, not survey data: CareScout does not survey memory care, so we take the assisted-living median for the state and add $1,200/month — the typical secured-dementia-unit premium. It is a planning figure with no state-level detail behind it, and real memory-care pricing varies far more than that. Treat it as a starting point and ask the community for its own memory-care rate.
Estimated cost range · regional
In Virginia, assisted living typically runs about $5,550–$8,350/month.
This is a regional estimate modeled from published survey data (the CareScout/Genworth state median, ±20%) — not this community’s actual price, which it sets privately. Ask the community for its current all-in monthly rate and what each care level adds.
Does this community take Medicaid?
Not published. Virginia Dept. of Social Services does not record Medicaid acceptance in its licensing file, so we do not know — and we will not infer it from Virginia’s waiver rules, because a state covering assisted living says nothing about whether this building accepts it. Ask the community directly, and get the run-out-of-money answer in writing.
Virginia Medicaid helps pay for assisted living only in limited circumstances. A waiver pays for care, never for room and board. Which Virginia waivers, waitlists and how to apply →
Cost
Assisted-living and memory-care prices are set by each community and not publicly disclosed — no state or federal source publishes them, and the “starting at” figures on referral sites are estimates, not this community’s real rate. Ask the community directly for its current monthly price and what it includes (base rent versus care-level add-ons and memory-care premiums).
Worried about someone here? How to report it
If you have seen something that concerns you — neglect, an injury, medication problems, or a resident who seems afraid — you do not need proof to report it. Reporting is what triggers an inspection, and inspections are what put a record on this page in the first place.
- The state licensing agency — Virginia Dept. of Social Services licenses this community and is the body that can inspect it and act on a complaint: the Virginia DSS ↗. Complaints can usually be made anonymously.
- Your Long-Term Care Ombudsman — free, independent, and works for the resident, not the state or the company. They will visit and advocate. Find yours via the Eldercare Locator at 1-800-677-1116 or theconsumervoice.org/get_help ↗.
- Adult Protective Services — for suspected abuse, neglect or financial exploitation of a vulnerable adult. The Eldercare Locator above routes you to your local APS office.
- If someone is in immediate danger, call 911 first. Report to the agencies above afterwards — the two are separate, and one does not do the job of the other.
We are a data site, not a regulator: we cannot investigate or intervene, and there is no point reporting it to us. The three routes above are the ones with actual power.
Source: Virginia Dept. of Social Services inspection & complaint records (public record), last pulled from the state 2026-07-14.