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Dr Guy Gorman Sr Care Home

Highway 191 & Hospital Road, Chinle, AZ 86503 · Non profit - Corporation · 80 certified beds · (928) 674-5216 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Special Focus candidate (CMS is watching this home)Abuse/neglect citations on record (F0600, F0602, F0606) — most recent Sep 2024Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$127,634 in federal fines2 Medicare payment denials
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • it has abuse, neglect, or exploitation citations (F0600, F0602, F0606) — most recent Sep 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (64) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $127,634 in federal fines (most recent 2024-09-27)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
Highway 191 and Hospital Drive
Pharmacy
7 Choosgai Dr · (505) 733-8218 · Call to confirm hours
Grocery
Bashas'0.2 mi
HWY 191
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased38.0%10.7%15.4%worse
Long-stay residents who lose too much weight3.1%5.3%5.4%better
Long-stay residents with a catheter left in their bladder5.4%0.8%0.9%worse
Long-stay residents with a urinary tract infection0.5%1.2%2.0%better
Long-stay residents with depressive symptoms0.0%3.9%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.5%2.1%3.3%better
Long-stay residents whose ability to walk worsened21.1%12.8%16.1%worse
Long-stay residents on antianxiety or hypnotic medication2.0%21.0%18.9%better
Long-stay residents given the seasonal flu vaccine98.1%94.6%95.3%typical
Long-stay residents with pressure ulcers5.7%4.4%4.7%worse
Long-stay residents with worsening bladder/bowel control33.2%20.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table6.1%10.6%17.1%better
Long-stay hospitalizations per 1,000 resident days2.801.471.67worse
Long-stay outpatient ER visits per 1,000 resident days0.001.421.80better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

<0.01U.S. median 0.31
Therapy hours / resident / day
<0.01hours / resident / day
Physical therapy

Therapy staffing: this home’s payroll records show <0.01 therapist hours per resident per day in 2026Q1 — more than 0% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.45
RN hours/ resident / day
0.74
LPN hours/ resident / day
2.91
Aide hours/ resident / day
4.09
Total nurse hours/ resident / day
0.37
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 80 beds and averages 51.1 residents a day — about 64% occupied, or roughly 29 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.09 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.45 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.91 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.38 hrs/resident/day on weekends vs 4.38 on weekdays — 23% thinner on weekends — a notable drop. RN hours go from 0.49 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

17
deficiencies at the latest standard inspection (2025-07-25)
26
at the previous standard inspection (2024-09-27)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

64 citations, most serious first. The 13 most serious are shown; the remaining 51 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2023-09-15 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of the facility's policies, the facility failed to ensure seven residents (Resident (R) 99, R98, R24, R3, R39, and R36) received care and treatment in accordance with professional standards of practice. 1. The facility failed to perform Accuchecks (finger stick blood sugar checks) per the physician's orders for eight days while continuing to administer scheduled insulin to R99; 2. and failed to notify R98's Physician to obtain an order for Accuchecks after the resident was admitted to the facility with an order for insulin. 3. The facility failed to perform neuro checks after R39, R24, and R36 had sustained unwitnessed falls. 4. Additionally, the facility failed to ensure skin assessments and wound measurements were completed per the facility's policy for R3. An Immediate Jeopardy (IJ) was identified on 09/15/23 and was determined to exist starting on 08/08/23, in CFR 483.25 F684: Quality of Care. The Director of Nursing (DON) was notified on 09/15/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · H2024-09-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY * For Resident 207: R207 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia (a condition that causes a person to lose the ability to think, remember, and reason to the point that it interferes with their daily life, with no specific diagnosis) and wedge compression fracture (a type of vertebral fracture that occurs when the front of the vertebra collapses, giving the bone a wedge shape) of unspecified lumbar vertebra (lower back), initial encounter for closed fracture. A limited physical mobility and self-care deficit care plan initiated on [DATE] had a goal which indicated the resident required assistance with ADLs (Activities of Daily Living). Interventions included PT/OT (Physical Therapy/Occupational Therapy) evaluation and treatment as ordered. According to the ADL (Activities of Daily Living) Index Report (meaures a person's ability to perform activities of daily living), provided by the Minimum Data Set (MDS) nurse, dated [DATE] revealed the resident was determined…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-09-27 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to protect the resident's right to be free from neglect (R106) and failed to protect residents' right to be free from physical abuse by another resident for (R)(R2 and R27) for 7 sampled residents reviewed for abuse as evidenced by: 1. Failed to ensure resident-centered care and treatment was provided in accordance with professional standards of practice to 1 of 6 sampled residents (R) (R106) reviewed for accidents. Licensed Practical Nurse (LPN) 6 failed to conducted neuro checks to assess for neurological changes and ensure timely interventions after R106's unwitnessed fall, 2. Failed to provide adequate supervision for 1 of 6 sampled residents (R106) reviewed for accidents to prevent recurrent falls when one to one staffing was recommended but not provided, 3. Failed to provide sufficient certified nursing aides (CNA)s on R106's unit for 7 of 16 days when R106 fell. 4. Failed to ensure 1 of 6 sampled staff (LPN6) reviewed completed required annual…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-07-25 · tag F0700 — widespread
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews, the facility failed to ensure that residents were evaluated for the need and safety for the use of bed rails prior to the installation/use of rails, failed to document alternatives to bed rails were attempted prior to the use of bed rails, failed to document reasons for failure of alternatives, and failed to advise residents and/or Resident Representatives (RR) of the risks and/or benefits of rail use with informed consent signed prior to the installation of bed rails for three of three residents (Resident (R) 14, R33, and R57) reviewed for bed rail use of 50 census residents. In addition, the facility had failed to evaluate the need and safety of bed rail use for all residents in the facility. This failure had the potential for all residents, or the RRs to be uninformed of the risks associated with bed rail use and could put the residents at risk for injury or entrapment due to all residents having bed rails.Findings include: 1. During an observation and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-07-25 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined the facility failed to submit mandatory staffing information based on the payroll data journal and other verifiable and auditable data as required. This placed residents at risk for inaccurate staffing information.Findings includeReview of the Payroll Based Journal (PBJ) Staffing Data Report for Fiscal Year Quarter 2, 2025 ([DATE] to March 30) indicated the facility failed to submit required data for the quarter.During Entrance Conference on 7/21/25 at about 8:37 AM Administrator was informed that PBJ Report for Q2 2025 was not submitted. Administrator stated that a new Chief Operations Officer (COO) started in May and is responsible for submitting PBJ reports.During an interview on 7/22/25 at 10:33 AM Interim Director of Nursing (IDON) stated that Payroll specialist used to complete PBJ submissions and she left about four months ago with new COO starting on 5/5/25. IDONs stated that no one trained new COO regarding submitting PBJ reports.Review of Centers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-25 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure 4 of 5 currently employed sampled Certified Nursing Assistant (CNA)(3, 21, 26, and 6) reviewed for training completed the required 12 hours of annual in-service education based on their hire dates. The facility also failed to ensure CNA26 and CNA6 received annual abuse, dementia, and infection control training. This placed residents at risk for receiving care from unskilled staff and increased risk for abuse, neglect and diminished quality of care.Findings includeReview of facility all staff list documented CNA3 was hired in March 2014.Review of facility training records for CNA3 documented 7.82 hours of annual training was completed; less than the required 12 hours.Review of facility all staff list documented CNA21 was hired in May 2017.Review of facility training records for CNA3 documented 8.57 hours of annual training was completed; less than the required 12 hours.Review of facility all staff list documented CNA26 was hired in April 2022.Review of facility training records for CNA3 documented 0.17 hours of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify a Resident's Representative Party (RP) when the resident experienced a change in condition for two of seven residents (Resident (R) 3 and R4) reviewed for changes out of a total sample of 18 residents. The failure to notify an RP for family member of a change in condition and/or transfer could lead to an inability to support their family member during a time of illness. This failure had the potential to affect any of the fifty-current residents that might have a change in condition and/or a transfer to another facility for evaluation.Findings include:R3 1.During an interview on 07/21/25 at 12:44 PM, RP3 stated, About six months ago I was at the hospital and looked over and he [R3] was over in the ER [emergency room]. I asked staff what was wrong with him, he wasn't feeling well for a few days, so they decided to bring him in here [ER]. I was not called. I called [name] at the facility, she said it was constipation. He was there until after 9:00…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report allegations of abuse to the Centers for Medicare and Medicaid Services within the required time frame for 1 of 2 sampled residents (R)(4) reviewed for abuse. This failure placed residents at risk for abuse.Findings includeFacility policy, Abuse-Investigation and Reporting, revised date 4/18/24, documented .facility practices (b) to prohibit abuse, neglect.3. Residents shall not be subject to abuse by any individual.4. Identification: The facility will identify events such as suspicious bruising of residents, occurrences, patterns and trends that may constitute abuse.7. Reporting/Response: Charge Nurse shall report incident immediately to Physician, family, and nursing administration. The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of resident property are reported immediately to the Nursing administration, Chief Executive Officer (CEO), and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, facility failed to have documented evidence of thorough investigation, including preventing further potential abuse while the investigation of the alleged violation was in progress, of alleged abuse for 1 of 2 sampled residents (R) (R4) reviewed for abuse. Without thorough investigations, the facility could not prevent or prohibit further abuse. These failures placed residents at risk for abuse.Findings includeFacility policy, Abuse-Investigation and Reporting, revised date 4/18/24, documented .facility practices (b) to prohibit abuse, neglect.3. Residents shall not be subject to abuse by any individual.5. Investigation. The facility will investigate different types of incidents and identify the staff member responsible for.investigation of alleged violations, e.g. mistreatment, neglect, abuse, injuries of unknown source.6. Protection. How the facility will protect its residents from harm during the investigation: .b. The alleged violations will be thoroughly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure required documentation for discharge was present in the medical record for 1 of 2 sampled residents (Resident 51), when there was no physician documented reason for discharge.This placed the resident at risk of being discharged from the facility without a physician's assessment to ensure all treatment options were explored which may have allowed resident to remain in the facility.Findings includeFacility policy Transfer/Discharge, undated, documented It is the policy of the [name of facility] Nursing Home to transfer or discharge a resident once the resident has been admitted to the facility on ly within the Federal Rules and Regulations. To protect all residents form being removed from the facility without the necessary requirements having been met.The facility may not transfer or discharge the resident unless:1. The transfer or discharge is necessary to meet the resident's welfare and the resident's and the resident's welfare cannot be met in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to transmit required Minimum Data Set (MDS-assessment tool) resident assessment data to the Centers for Medicare & Medicaid Services (federal agency that provides health coverage) within the required timeframe for 2 of 6 sampled residents (R) (R53 and R57) reviewed for timeliness in transmitting discharge Minimum Data Set (MDS-an assessment tool). This placed residents at risk for unmet care needs and a diminished quality of life.Findings include Review of Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Version 1.19.1, dated October 2024, documented discharge (non-comprehensive) MDS must be completed no later than 14 days after the Assessment Reference Date (ARD) (A2300), and it must be submitted/transmitted within 14 days of the MDS completion date (Z0500+14 days) to the database as required. Resident 53 Review of Resident 53’s (R53) record documented the resident was admitted on [DATE] and discharged on 4/11/25. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and review of the Resident Assessment Instrument (RAI) manual, the facility failed to ensure the Minimum Data Set (MDS) assessment was accurate for one of three sampled residents (Resident (R) 37) for pressure ulcers. The failure to accurately code/assess the resident's condition had the potential to affect the care planning for the resident to receive all required services.Findings include: During the initial attempt for an interview on 07/21/25 at 3:33 PM, R37 was found non-interviewable, but had triggered for review of a facility acquired pressure ulcer. Review of R37's admission Record printed from the electronic medical record (EMR) Profile tab showed a facility admission date of 07/26/21 with medical diagnoses that included dementia, type II diabetes, protein calorie malnutrition, age related physical debility, and hemiplegia/hemiparesis following cerebrovascular disease with history of transient ischemic attacks and cerebral infarction (stroke). Review of R37's quarterly MDS with an Assessment Reference Date (ARD) of 06/14/25 showed a Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure resident's plan of care were revised when diet texture was changed, glasses were no longer available, transfer needs changed, and foot fracture was sustained for 1 of 18 sampled residents (R) (R4) whose care plans were reviewed. This failure increased the risk for unmet care needs.Findings includeReview of R4's record indicated the facility admitted the resident on 2/7/23 with diagnoses including heart failure (heart disorder which causes the heart to not pump the blood efficiently), diabetes, and dementia. R4's Minimum Data Set (MDS-assessment tool), dated 4/20/25, documented R4's brief interview for mental status was 2. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 0 to 7 is an indication of severe cognitive impairment), and was dependent on staff for eating, toileting, dressing, personal hygiene, mobility and transfers and did not walk and used a wheelchair.Review of R4's July Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 51 citations
  • Potential for harm · Dcited before2025-07-25 · tag F0727 — failed to provide required RN coverage — isolated
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review it was determined the facility failed to ensure a registered nurse worked eight consecutive hours for 1 of 203 days reviewed for staffing. This placed residents at risk for lack of nursing assessments.Findings includeA review of the facility's Licensed Nurses Schedule for week of 5/19/25 showed there were no RN on duty on 5/18/25. Review of Interim Director of Nursing (IDON) Custom Time Card Report for 5/18/25 showed hours worked from 8:30 AM to 1:00 PM (4.5 hours) and then 6:30 PM to 9:15 PM (2.75 hours). The facility census was less than 60.During a concurrent review and interview on 7/24/25 at 10:59 AM IDON confirmed the facility did not have an RN for eight consecutive hours on 5/18/25.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure resident's drug regimen was free from unnecessary drugs for 1 of 5 sampled resident (R) (R7) reviewed for unnecessary medication use. R7 received anti-hypertensive medications that did not meet physician's ordered blood pressure parameters. This failure placed residents at risk for adverse side effects such as hypotension, dizziness, and falls. Findings includeReview of R7's records documented resident was admitted on [DATE] with diagnoses including congestive heart failure (heart disorder which causes the heart to not pump the blood efficiently), hypertension, dementia, diabetes, and cerebral infarction (stroke, blood supply to part of the brain is blocked, causing parts of the brain to be damaged or die, can cause weakness in one side of the body and swallowing difficulties).Review of R7's care plan documented [Name of R7] has hypertension and takes medicines with goal for resident's blood pressure to be within normal limits.Review of R7's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure records were complete and accurate for 1 of 5 sampled residents (R)(R7) reviewed for unnecessary medication use. This placed residents at risk for incomplete clinical records.Findings includeReview of R7's records documented resident was admitted on [DATE] with diagnoses including congestive heart failure (heart disorder which causes the heart to not pump the blood efficiently), hypertension, dementia, diabetes, and cerebral infarction (stroke, blood supply to part of the brain is blocked, causing parts of the brain to be damaged or die, can cause weakness in one side of the body and swallowing difficulties).Review of R7's care plan documented [Name of R7] has hypertension and takes medicines with goal for resident's blood pressure to be within normal limits.Review of R7's physician orders and July 2025 Medication Administration Record documented *Hydralazine 25 mg, give 50 mg by mouth three times a day for hypertension. Hold for SBP (systolic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0868 — isolated
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain a Quality Assessment and Assurance (QAA) committee that included the required participants for 2 of 4 quarters reviewed for participation. This failed practice placed residents at risk for quality and infection control deficiencies, adverse events, and diminished quality of life.Findings includeFacility's 2025 Quality Assessment Performance Improvement (QAPI) Committee, undated, documented meetings were at a minimum once every quarter with members listed: Interim Assistant Director of Nursing/Quality Assurance Quality Improvement/Infection Control Nurse (IADON QA QI ICN), Interim Director of Nursing (IDON), Medical Director, Consult Pharmacist, Board of Directors, Supervisors for Housekeeping/dietary, Maintenance, Social Services, Lead Certified Nursing Assistant (CNA), MDS (Minimum Data Set) Coordinator, Activity Supervisor and Nurses, CNAs and all staff are welcome to attend. The facility's list of QAPI/QAA participants met the minimal regulatory requirements that the Medical Director/Designee, Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the transmission of communicable diseases when staff did not change gloves during 1 of 2 sampled resident (R) (4) personal care observation when going from dirty tasks to clean tasks. This placed residents at risk for the spread of infection and its associated discomfort and decline in physical condition.Findings includeReview of R4's record indicated the facility admitted the resident on 2/7/23 with diagnoses including heart failure (heart disorder which causes the heart to not pump the blood efficiently), diabetes, and dementia. R4's Minimum Data Set (MDS-assessment tool), dated 4/20/25, documented R4's brief interview for mental status was 2. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 0 to 7 is an indication of severe cognitive impairment), and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility policy review, the facility failed to ensure two of five residents (Resident (R) 6 and R56) reviewed for immunizations had been provided with education and the opportunity to decline or receive an updated pneumococcal conjugate vaccine (PCV20 or PCV21). This failure had the potential to affect the residents' ability to decrease the possibility of serious pneumococcal infection and potential hospitalization.Findings include: Review of the facility's policy titled, Pneumococcal Vaccine, revised October 2023, revealed:Policy Statement. All residents are offered pneumococcal vaccines to aid in preventing pneumonia/pneumococcal infections. Policy Interpretation and Implementation.7. Administration of the pneumococcal vaccines are made in accordance with current Centers for Disease Control and Prevention (CDC) recommendations at the time of the vaccination. 1. Review of R6's admission Record, printed from the electronic medical record (EMR) Profile tab revealed a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-25 · tag F0946 — isolated
    Provide training in compliance and ethics.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to offer training on its compliance and ethics program for 5 of 5 sampled staff (Certified Nursing Assistant) (CNA)(3, 21, 26, 6, and 19) reviewed for training. This placed residents at risk for non-compliant and unethical treatment.Findings includeReview of facility all staff list documented CNA3 was hired in March 2014.Review of facility training records for CNA3 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA21 was hired in May 2017.Review of facility training records for CNA21 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA26 was hired in April 2022.Review of facility training records for CNA26 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA6 was hired in January 2008. Review of facility training records for CNA6 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA19 was hired in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-09-27 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to demonstrate they had implemented any performance improvement activities for any of their identified concerns. Failure to evaluate problem areas systemically and identify, and test solutions has the potential for resident quality of life to negatively impact all residents. Findings: Review of the facility's 2024 Quality Assurance & Performance Improvement (QAPI) Plan revealed under the heading Scope, The QAPI team will determine which problems will become the focus for a performance improvement project (PIP). Depending on the PIP to be started, the QAPI team will charter a PIP Team who is entrusted with a mission to investigate a problem area and come up with plans for correction and/or improvement to be implemented During an interview on 09/27/24 at 03:30 PM the facility's Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) and the Director of Nursing (DON) described the QAPI program. ADON/QAPI/IP stated the committee meets quarterly and all departments, the Medical Director, the CEO,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-27 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a written transfer/discharge notice to the resident and resident's representative(s) before transfer to the hospital for 4 of 4 sampled residents (R) (R106, R20, R158 and R21) reviewed for hospitalization. These failures did not afford residents and/or their representatives to make informed decisions about transfers and prohibited access to an advocate who could inform resident/representative of their options and rights. This failure had the potential to affect all facility-initiated transfers or discharges. Findings include Review of Nursing Home Transfer or Discharge Notice initiated by [name of facility], undated, documented the form may be used to meet the requirements of notice of transfer or discharge initiated by the nursing home facility and included the location to which resident was being transferred or discharged , reason for transfer/discharge, and provided appeal rights including names of several protection and advocacy agencies…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-27 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a written bed hold notice to the resident or resident's representative(s) before transfer to the hospital for 4 of 4 sampled residents (R) (R106, R20, R158 and R21) reviewed for hospitalization and had an overnight hospital stay. This failure placed resident/representatives at risk for not having a clear understanding of the length of time the bed can be held, the cost associated with the bed hold and/or any other requirements which had the potential for stress/anxiety associated with the potential return to the facility. Findings include Review of Bed Hold Policy, revised 9/2022, documented that it was the policy of the facility to develop an operational policy and procedure to inform residents .before allowing a resident to transfer to the hospital that specifies the duration of the bed-hold policy during which the resident is permitted to return and resume care . The form further stated that bed-hold days for more than allowed are considered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-27 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the required Minimum Data Set (MDS-assessment tool) resident assessment data for 6 of 16 sampled residents (R) were accurate as of the Assessment Reference Date (ARD) as evidenced by: 1. R33, R41, R17, R15 medications were inaccurate, 2. R38's wound was inaccurate. 3. R31's restorative care was inaccurate These failure increased the residents' risk for having unmet health care needs. Findings 1. inaccurate medication coding: Review of Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Version 1.19.1, dated October 2024, documented under section N0415 enter yes if an antipsychotic medication (class of medications that treat psychotic symptoms such as hallucinations and delusions) was taken by the resident at any time during the 7-day look-back period (or since admission/entry or reentry if less than 7 days). Resident 33 Review of Resident 33's (R33) record documented the resident was admitted on [DATE]. R33's Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-27 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to develop and or implement a comprehensive care plan for two of 16 sampled residents (R31 and R16). * R31: The Physical Therapist (PT) was not included in the care planning process, and their input and recommendations for knee brace related to knee buckling, and trapeze for mobility were not incorporated into the care plan. Staff were unaware of PT recommendations for transfer and mobility care, and did not implement transfer care as care planned and recommended by PT. The care plan did not include if R31 had refused to use any of the PT's recommendations. Additionally, the [NAME] used by the Certified Nursing Assistants (CNA) for awareness of the care plan did not include the use of a sit to stand lift and was outdated. The Treatment Record, used by the nurses for awareness of the care plan, did not include the transfer interventions as planned on the care plan. * R16: The facility identified significant weight loss on 12/29/23 and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-27 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy, the facility failed to ensure that wound care was provided in accordance with the comprehensive care plan and professional standards of practice for one of two residents reviewed (Resident (R) 17). The deficient practice increased the risk for pain, infection and rehospitalization. Findings include: R17 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia (dementia without a specific diagnosis; a condition which causes a person to lose the ability to think, remember, and reason to the point that it interferes with their daily life, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety) and type 2 diabetes mellitus without complications (a chronic disease that causes a person's blood glucose levels to rise too high). The admission MDS assessment dated [DATE] revealed the resident scored 10 on the BIMS assessment, indicating moderately impaired cognition. Review of Section M of the assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-09-27 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure sufficient staffing to meet resident care needs on 7 of 16 days when resident (R) R106 fell and there were less than three required Certified Nursing Assistant on duty, as outlined in the Facility Assessment. This placed resident at risk for delayed or unmet care needs and lack of supervision to prevent falls and resident to resident altercations. Findings include Review of Resident 106's (R106) record documented the resident was admitted on [DATE] with diagnosis including dementia, diabetes, frequent falls, orthostatic hypotension (sudden drop in blood pressure when you stand up from a sitting or lying position) and stroke. R106's Minimum Data Set (MDS-assessment tool), dated 1/30/24, documented resident's brief interview for mental status was 12 of 15, indicating moderate cognitive impairment and required supervision or touch assistance when transferring from chair to bed or walking 50 feet while using a walker. Resident was transferred to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-09-27 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure 2 of 6 sampled staff reviewed for competencies had documented competencies as evidenced by charge nurse did not complete any trainings in past two years, including fall prevention and Certified Nursing Assistant (CNA) working the floor had an expired CPR certificate. These failures placed residents at risk for unmet and unsafe care needs. Findings include Review of Facility Assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) received from facility on [DATE], dated [DATE], documented the following was required for CNAs, RNs (Registered Nurses), and LPNs (Licensed Practical Nurses), Cardiopulmonary Resuscitation (CPR) Basic Life Support (BLS) upon hire and every two years when CPR expired and training on resident fall prevention protocols and fall management policy upon hire, annually, and as needed. Charge nurse Review of staffing schedule from [DATE] to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-09-27 · tag F0791 — failed to provide routine dental services — pattern
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, review of records, and policy, the facility failed to ensure one of two residents reviewed for dental concerns (Resident (R) 38) received routine dental care. The deficient practice resulted in delayed dental services. Findings include: R38 was admitted to the facility on [DATE] with diagnoses that included Parkinson's Disease (a progressive brain disorder that causes nerve cells in the brain to die or become damaged, leading to movement problems, stiffness and other symptoms ) with dyskinesia (involuntary movement disorder that involves involuntary movements, such as tics, tremors, or shakes) with fluctuations (may range from mild to severe) and low back pain, unspecified. Review of the Nursing admission Screening/History dated 11/20/24 at 12:45 PM included an assessment of the resident's mouth. Per the documentation, the resident had dental caries (decay/cavities) and broken teeth. The notes indicated the resident had, Several remaining natural teeth to upper and lower gums. Poor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-27 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and review of policy, the facility failed to ensure food was stored in accordance with appropriate guidelines. Specifically, 1. A box of frozen blueberries was not left in the freezer open and undated, 2. A scoop was not left in the powdered sugar bin, 3. Expired baking soda was not left on the pantry shelf available for resident use, 4. Refrigerator temperatures/temperature logs were maintained for facility refrigerators, and 5. Staff did not keep personal food items in the resident's refrigerator. The facility census was 53. The deficient practice could increase the risk for foodborne illness. Findings include: On 09/24/24 at 8:05 AM an observation of the kitchen was conducted with the Dietary Manager (DM). During a review of the walk-in freezer, a box of frozen blueberries with a received date of 08/23/24 was noted. The box had been ripped open and the interior plastic bag had been opened but not resealed. The DM stated that dietary staff were supposed to tie the bag up after opening. She instructed a Dietary Assistant to throw the blueberries…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-09-27 · tag F0944 — pattern
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that staff completed mandatory QAPI (Quality Assurance and Performance Improvement) training as part of its QAPI program. The deficient practice placed residents at risk for receiving care from staff who did not understand the goals and various elements of the program, including their role in communicating concerns, problems, or opportunities for the facility's improvement to the facility's QAA (Quality Assessment and Assurance) Committee. Findings include: During an extended survey, conducted 10/09/24 through 10/11/24 a review of staff education records was conducted. Review of the evidence provided via electronic training records revealed approximately 48 out of 54 direct care staff had not completed QAPI training for 2024. On 10/09/24 at 2:45 PM an email was received from the Assistant Director of Nursing (ADON). She stated that the QAPI training module had a due date until 12/31/24 and the module was open as well, meaning that staff could complete before the due date. At 3:16 PM on 10/09/24 another email from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-27 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure five of five currently employed sampled Certified Nursing Assistants (CNAs) or Licensed Nursing Assistants (LNA) (CNA16, LNA2, CNA13, CNA9, CNA8) completed the required 12 hours of annual in-service education based on their hire dates. The facility also failed to ensure CNA16 received annual abuse and dementia training and LNA2 received annual infection control training. These failed practices had the potential to negatively affect the competency of the NAs, placed residents at risk for receiving care from unskilled staff and increased risk for abuse, neglect, unmet care needs and diminished quality of life. Findings include Review of CNA16's personnel file and training records documented hire date of 6/22/21 and 0.5 hours of annual training was completed and did not include abuse and dementia. Review of LNA2's personnel file and training records documented hire date of 6/2/23 and 8.47 hours of annual training was completed and did not include infection control. Review of CNA13's personnel file and training records…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-27 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure 1 of 16 sampled residents (R) (R27) was treated with respect and dignity and received care in an environment that promoted maintenance or enhancement of his or her quality of life. R27 was fed by staff standing over him. This failed practice had the potential to negatively affect the resident's self-esteem. Findings include Review of Resident 27's (R27) record documented resident was admitted on [DATE] with diagnoses including cerebral infarction with hemiplegia (blocks blood supply to part of the brain or when a blood vessel in the brain bursts and part of brain becomes damaged or dies resulting in weakness or loss of strength on one side of the body), diabetes, benign prostatic hyperplasia (enlarged prostate that can block flow of urine out of the bladder) with lower urinary tract symptoms. During an observation on 9/24/24 at about 3:55 PM Certified Nursing Assistant (CNA)13 stood while placed several spoonfuls of apple sauce into…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-27 · tag F0606 — failed to not employ staff found guilty of abuse — isolated
    Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure background check for criminal history was completed prior to caring for vulnerable adults for 1 of 9 sampled staff (Licensed Practical Nurse (LPN)6) reviewed for background check. This failure placed residents at risk for receiving care from unqualified staff and at risk of abuse and neglect. Findings include Review of staffing schedule from [DATE] to [DATE] showed Licensed Practical Nurse (LPN)6 worked on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE]. Review of facility policy Abuse-Investigation and Reporting, revised [DATE], documented .[name of facility] shall not employ individuals with criminal background. Background check shall be completed with and/or State of Arizona Public Safety Fingerprinting Department of fingerprinting clearance before employment . Review of LPN6's personnel file documented hire date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-27 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure allegations of abuse was reported to the Centers for Medicare and Medicaid Services (CMS) within the required timeframe for 1 of 7 sampled residents (R) (R27) reviewed for abuse allegations. This failure placed the resident at risk for potential unidentified abuse and lack of protection from abuse. Findings include Review of facility policy Abuse-Investigation and Reporting, revised 4/18/24, outlined that abuse included physical abuse such as hitting/slapping grabbing . Under the Reporting/Response section the protocol for alleged instances of abuse documented if reportable bodily injury, CN (Charge Nurse) shall report RI (risk incident) to CMS within 2 hours and if no bodily injury, CN shall report to CMS within 24 hours. Review of R27's progress notes dated 3/18/24 at 10:35 PM documented R27 was hit in the face by [R106]. R27 was noted to have minimal amount of redness to the right side of his face. Review of facility's alleged abuse investigation, dated 3/18/24 documented that Licensed Nurse Aide (LNA)2 observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-27 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to transmit required Minimum Data Set (MDS-assessment tool) resident assessment data to the Centers for Medicare & Medicaid Services (federal agency that provides health coverage) within the required timeframe for 2 of 2 sampled residents (R) (R10 and R30) reviewed for timeliness in transmitting discharge Minimum Data Set (MDS-an assessment tool). This failure placed residents at risk for unmet care needs and a diminished quality of life. Findings include Review of Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Version 1.19.1, dated October 2024, documented discharge (non-comprehensive) MDS must be completed no later than 14 days after the Assessment Reference Date (ARD) (A2300), and it must be submitted/transmitted within 14 days of the MDS completion date (Z0500+14 days) to the database as required. Resident 10 Review of Resident 10's (R10) record documented the resident was admitted on [DATE] and discharged on 5/17/24. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-27 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to update or correct the Preadmission Screening and Resident Review (PASARR) and notify the state mental health authority for 1 of 1 sampled resident (R) (R29) reviewed for Pre-admission Screening and Resident Review (PASRR) that had a mental health condition or an inaccuracy with current level I form. This failure placed the resident at risk for unmet mental health services necessary to obtain the resident's highest level of functioning and psychosocial well-being. Findings include Review of R29's PASRR Level I, dated 6/30/21, showed No was circled for both Mental Retardation (MR) evaluation criteria and Mental Illness (MI) evaluation criteria. Under MI evaluation criteria, No was circled that resident did not have a primary diagnosis of serious mental illness (SMI) defined in DSM IV at: major depression, psychotic disorder, mood disorder, schizophrenia, delusional disorder (i.e., paranoid) and level of impairment limiting life activities…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-27 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy the facility failed to update/revise the comprehensive care plan for one of two residents (R)17 reviewed for pressure ulcers (PU). The deficient practice had the potential to negatively impact the provision of care and services for R17. Findings include: R17 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia (dementia without a specific diagnosis; a condition which causes a person to lose the ability to think, remember, and reason to the point that it interferes with their daily life, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety.) Review of the Weekly Wound Measurements dated 06/02/24 at 7:44 AM revealed for a wound to the resident's right lower leg (front) described as, 1 centimeter (cm) by 1.5 cm, with 0.5 cm by 0.5 cm of yellow eschar tissue, surrounded by 4 cm of yellowish eschar. 2 smaller yellow eschars above this area 1.5 cm and 0.5 cm by 0.8 cm. Areas not draining. Another…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure that one of two residents review for pressure ulcers received care consistent with professional standards when Resident 35's (R35) wound care assessments were not completed weekly, and care planned intervention of a multi-podus boot (an orthopedic device) was not implemented. This had the potential for R35's pressure ulcers to worsen. Findings: Observed R35 on 09/24/24 at 09:18 AM sitting in a wheelchair in the common area of Household 1. R35 was propelling herself slowly by using her feet over to the surveyor. R35 responded to the surveyor's questions indicating she could not remember what she had for breakfast that day. R35 was well groomed and wore slippers. R35's wheelchair did not have footrests attached. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed the facility admitted R35 on 10/18/23 without any pressure ulcers. The facility assessed R35 to be at risk for pressure ulcers and utilized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-27 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure 1 of 1 sampled resident (R) (R24) reviewed for urinary catheter received treatment and services to prevent urinary tract infections when staff failed to ensure urinary drainage bag spigot/spout did not touch the inside of the urinal to prevent contamination and failed to develop individualized and specific clinical indications for changing the urinary and bag instead of changing at routine fixed intervals. These failures placed the resident at increased risk for urinary tract infections and its associated complications. Findings include Review of facility policy Indwelling Catheter Care, reviewed 1/2024, documented The urinary tract is the most common site of Healthcare-Associated Infections (HAI), accounting for approximately 40% of hospital infections. The intent of this policy .will assist in the prevention of Catheter-Associated Urinary Tract Infections (CAUTI) .6. Urine in drainage bags should be emptied at lease (least, sp)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-27 · tag F0712 — isolated
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy, the facility failed to ensure that 1 out of 6 residents (R) reviewed for timeliness of physician's visits (R207), was seen by a physician at least once every 30 days for the first 30 days after admission. This deficient practice had the potential to affect resident care and services. Findings include: Review of the facility policy titled, Physician Services and Visits, revised 01/2024, included it was the policy of the facility, as stated in Federal regulations that govern this certified nursing facility that the resident will be seen at least every thirty (30) days for the first ninety (90) days and at least every sixty (60) days thereafter. A physician's visit is considered timely if it occurs no later than ten (10) days after the visit is required. At the option of the Physician, the required visits in Nursing facilities, after the initial visit, may alternate between personal visit by the Physician and visits by the Physician Assistant (PA), Nurse Practitioner…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-27 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure Resident 158 (R158) did not receive duplicate anticoagulant therapy unnecessarily when they failed to ensure the physician intended R158 to be treated with two different anticoagulants. This placed R158 at higher risk of bleeding side effects. Findings: Review of R158's most recent Quarterly MDS assessment dated [DATE] revealed the facility admitted R158 on 05/24/24, diagnoses included hypertension, cerebral infarction (stroke), COVID-19, atrial fibrillation, and gastroesophageal reflux disease. Section M (Medications) indicated R158 took anticoagulant therapy. Review of active physician order dated 5/28/2024 read, Apixaban Oral Tablet 2.5 MG (Apixaban) Give 2.5 mg by mouth two times a day for reducing the risk for stroke and blood clots. related to unspecified atrial fibrillation (an abnormal heart rhythm that predisposes a person to blood clots). Apixaban is an oral anticoagulant. Progress note dated 09/12/24 08:51 revealed R158 was not feeling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-27 · tag F0838 — failed to assess facility resources and resident needs — isolated
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility's assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) was not conducted with input from the required individuals stated in the regulation. This failure placed residents at risk for unmet care needs if their assessed population's needs and resources were not comprehensively identified and addressed. Findings include Review of Facility Assessment (FA) received from facility on 9/23/24, dated 9/19/24, documented several individuals were involved in completing assessment. The following required individuals were not listed: representative from governing body, medical director, resident, representatives, direct care staff and representatives of the direct care staff. The FA showed date assessment reviewed with QAA/QAPI (Quality Assessment and Assurance/ Quality Assurance and Performance Improvement) committee was blank and no date was entered. During an interview on 9/26/24 at 2:32 PM Quality Assurance and Performance Improvement and Infection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-27 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the transmission of communicable diseases when gloves were not changed between residents during 1 of 3 staff (Licensed Practical Nurse 2) medication pass observations. This failure increased the resident risk for infections and its associated discomfort and decline in physical condition. Findings include During an observation on 9/26/24 at 7:22 AM Licensed Practical Nurse (LPN)2 was observed passing medications to residents in the dining room. LPN2 wore gloves and passed four medications to Resident (R )34. Wearing the same gloves, LPN2 prepared, poured and passed seven medications to R27. LPN2 returned to medication cart and wearing the same gloves, prepared and poured three medications for R39. LPN2 approached R39 who was eating his breakfast and touched resident's hand and then repositioned knife that was previously held by resident. LPN2 then placed spoonful of medications…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-11 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure infection control practices were implemented to protect vulnerable residents during a COVID-19 (Coronavirus, an infectious disease caused by the SARS-CoV-2 virus) outbreak. The facility failed to notify the local Navajo Nation Health Department, potentially limiting assistance from outside resources, and failed to directly protect residents when they did not ensure symptomatic and/or COVID-19 positive staff did not work in the facility. This deficient practice and system wide failure may have contributed to the extent of the outbreak where thirty-one (31) residents developed COVID-19 infections while residing in the facility, five (5) of which required hospitalization for their symptoms. 1. The facility did not report the COVID-19 outbreak to the Arizona Department of Health and/or the Navajo Nation Health Department. 2. The facility failed to protect residents when they failed to ensure symptomatic and/or COVID positive staff did [NAME] work.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-15 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, job description review and document review, the facility failed to ensure a Registered Nurse (RN) was placed in the position of Director of Nursing (DON) services. This deficient practice had the potential to affect the care and nursing services provided to all 50 residents. Findings include: Review of the DON's job description provided by the facility, dated on 06/2011, revealed a Job Summary that read, Oversee the nursing department, ensuring the residents receive first quality care in all areas of care . Job Requirements: State registered RN License. During an interview on 09/12/23 at 9:37 AM, the DON was asked for her nursing qualifications. The DON stated, I am not an RN but a Licensed Practical Nurse (LPN). They are supposed to be writing a letter for a waiver. Review of the Licensed Verification Report dated 09/12/23 revealed the DON's license indicating she was an LPN. Review of a Transition Plan for IDON [Interim Director of Nursing] dated 06/27/23 revealed, . I recommend [DON by name] to be delegated as the IDON. The delegation will be effective Friday,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-15 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview, and policy review, the facility failed to ensure food was served and stored in a manner to prevent the potential spread of food borne illness to all 23 residents on the Men's unit and to all residents who were served bread for two meals observed during the survey. Dietary staff failed to adhere to proper glove use when handling ready to eat food. The refrigerator on the Men's Unit was too warm and the temperatures were not adequately monitored. Findings include: Review of the Handwashing and Glove Use policy dated 04/15/20 and provided by the facility revealed, Guidelines for handwashing and glove use to promote safe and sanitary conditions throughout the Food and Nutrition Services Department must be followed . Handwashing is a priority for infection control . When gloves are used, handwashing must occur per above procedure prior to putting on gloves and whenever gloves are changed. Gloves must be changed as often as hands need to be washed, see above. Gloves may be used for one task only. It is important to remember that gloves can often give a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-15 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to to establish a process in which the infection control policies and procedures were updated at least annually. In addition, the facility failed to provide indwelling urinary catheter care in a manner to prevent infection for one (Resident (R) 29) of two sampled residents reviewed for indwelling urinary catheters. The deficient practice has the potential to affect all residents in the facility. Findings include: 1. During the survey, the Infection Control Preventionist/DON was asked for the updated facility's infection control policy and procedures several times. The ICP/DON was unable to provide the survey team a copy of the overall facility's infection control policy and procedures. During an interview on 09/14/23 at 2:26 PM, the ICP/DON stated, I don't think it's been updated, and I am not aware. 2. Review of the facility's policy titled, Handwashing/Hand Hygiene, revised 03/29/22, revealed This facility considers hand…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-09-15 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and review of the facility's policy, the facility failed to implement an antibiotic stewardship program that promoted safe usage of antibiotics and collect outcome data for one (Resident (R) 99) of one sampled resident reviewed for antibiotic stewardship. In addition, the facility failed to review their antibiotic stewardship policy and procedure annually. This failure placed all residents at risk for antibiotic resistance and poor outcomes. Findings include: Review of the facility's policy titled, Antibiotic Stewardship, dated December 2016 revealed, .Antibiotics will be prescribed and administered to residents under the guidance of the facility's Antibiotic Stewardship Program . Review of the Transfer and Discharge form provided by the Director of Nursing (DON), revealed, R99 was admitted to the facility on [DATE] with diagnoses that included a stroke with one sided paralysis, diabetes, and heart disease. Review of the admission Minimum Data Set (MDS) located in the MDS tab…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-09-15 · tag F0895 — widespread
    Have a Compliance and Ethics Program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to develop a Compliance and Ethics Program. Findings: During the survey non-compliance at F610, investigate alleged abuse violation revealed the facility did not consistently follow their own policies. A review of the Facility Assessment revealed a lack of information regarding a Compliance and Ethics Program. During an interview on 09/15/23 at 8:51 AM the Director of Nursing was asked if the facility had a Compliance and Ethics Program. She stated, No, we do not have one. She further stated she was not aware of the requirement. During an interview on 09/15/23 at 9:00 AM the Chief Executive Officer, the appointed Administrator for the facility, was asked if there was a Compliance and Ethics Programs. He stated Staff 80 in HR provides copies of all the policies for staff to follow. When asked to clarify if they had appointed a Compliance Officer, written standards, and/or policies and procedures, for a Compliance and Ethics Program he stated No.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-15 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and review of the facility's policy, the facility failed to report misappropriation of personal property, injuries of unknown source, and allegations of abuse to their administrator and/or the Centers for Medicare & Medicaid Services (CMS) immediately, but not later than two hours for four of 11 sampled residents reviewed for abuse/neglect and injuries of unknown injuries (Resident (R)17, R22, R99 and R45). Failing to report timely has the potential to delay facility actions to protect residents from further potential abuse while the allegation is investigated. Findings include: Review of the facility's policy titled, Abuse and Investigation and Reporting, revised 06/15/23, revealed, . has developed the Elder Abuse Policy. to prohibit abuse, neglect, involuntary seclusion, corporal punishment, and misappropriation of property. 7 Components of Abuse Prevention. 4. Identification: The facility will identify events such as bruising of residents, occurrences, patterns, and trends…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-15 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and review of the facility's policy, the facility failed to investigate an injury of unknown origin for one resident (Resident (R) 1) of four residents reviewed for injury of unknown origin. In addition, the facility failed to implement their abuse policy and take steps to protect residents from the potential of further abuse by removing the alleged perpetrator from resident care, pending investigation for four residents (R3, R16, R17 and R45) of 11 residents reviewed for abuse. This failure had the potential to contribute to further abuse or psychosocial harm for residents. Findings include: Review of the facility's policy titled Abuse Policy revised 12/02/21 revealed, Policy.facility practices (b) to prohibit abuse, neglect, involuntary seclusion, corporal punishment, and misappropriation of property. 7. Components of Abuse Prevention. 5. Investigation: The facility will investigate different types of incidents and identify the staff member responsible for investigation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-15 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the resident and/or the resident representative was provided with written transfer notices upon emergent transfer to the hospital for four out of five residents reviewed for hospitalization (Resident (R)15, R6, R298, and R36) out of a total sample of 17 residents. This had the potential for Residents and/or their representative to be unaware of their rights. Findings include: 1. Review of R15's undated Transfer/Discharge Report provided by the facility revealed R15 was admitted to the facility on [DATE]. Review of R15's annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 05/29/23 in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R15 to have a brief interview for mental status (BIMS) score of three out of 15 which indicated the resident was severely cognitively impaired. Review of R15's hospital Discharge Summary dated 06/16/23 in the EMR under the Misc tab revealed EMS [emergency medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-15 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and policy review, the facility failed to ensure four out of five sampled residents reviewed for hospitalization out of a total sample of 17 residents (Resident (R) 15, R6, R298, and R36) were provided with bed hold notices upon emergent transfer to the hospital. Findings include: Review of the facility's Bed Hold Policy dated 09/2022 revealed, Upon admission and at the time a resident is allowed to transfer for hospitalization or for therapeutic leave, Social Service Coordinator shall provide the resident and a family member or legal representative with information concerning Dr Guy [NAME] Sr Care Home's bed-hold policy . When emergency transfers are necessary, the facility will provide the resident or representative with information concerning the facility's bed-hold policy within 24 hours of said transfer . 1. Review of R15's undated Transfer/Discharge Report provided by the facility revealed R15 was admitted to the facility on [DATE]. Review of R15's annual Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-15 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, the facility failed to ensure the accuracy of Minimum Data Set (MDS) assessments for five out of 17 sampled residents (Resident (R) 24, R19, R3, R42, and R43), creating the potential for a lack of appropriate care and services. Findings include: Review of the facility's policy titled, Comprehensive Assessment and Care Planning dated 03/29/22 and provided by the facility revealed, Initially and periodically, NNHI (Navajoland Nursing Homes Inc) will conduct a comprehensive, accurate, standardized reproductive assessment of each resident's functional capacity. This assessment will provide the facility with the information necessary to develop a care plan and to provide the appropriate care and service for each resident. 1. Review of R24's undated Transfer/Discharge Report provided by the facility revealed R24 was readmitted to the facility on [DATE] with diagnoses including dementia, type two diabetes mellitus, and age-related physical debility. Review of R24's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-15 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review and policy review, the facility failed to ensure three of three Certified Nursing Aide (CNA)35, CNA67, and CNA96) completed the required training annually. Findings include: Review of the facility's undated policy titled Staff Development and Training from the personnel policy manual presented by the facility, revealed, 1. Employees are mandated to participate in job related training to enhance job performance, development and strengthen skills, and to keep current on specific developments and trends. 1. Review of User Learning document, provided by the facility revealed for Certified Nursing Assistant (CNA) 35 no evidence of completion of the required in-services for abuse, neglect, and exploitation; resident rights; dementia; infection control (IC); compliance; and Quality Assurance (QA). Further review revealed that Abuse, Neglect, and Exploitation training was due on 06/30/23, Protecting Resident Rights in Nursing Facilities self-paced was due 06/30/23, About Infection Control and Prevention was due 03/31/23, Communication and People with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-15 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Review of the facility demographic sheet revealed R7 was admitted on [DATE]; diagnoses included diabetes. A current physician order read, Insulin Glargine Subcutaneous Solution 100 UNIT/ML (Insulin Glargine) Inject 30 unit subcutaneously at bedtime for Lowering Blood Sugar . During an observation of medication administration with Licensed Nurse (LN) 15 on 09/13/23 at 7:35 PM, LN15 prepared 30 units of Insulin Glargine at the medication cart in the hallway outside of R7's room. R7 was wheeling their wheelchair toward their room. Observed LN15 raise R7's shirt exposing their abdomen and inject the insulin while in the hallway outside of R7's room. Following the injection LN15 was asked if she usually gave injections in the hallway. She stated, I didn't realize I did that. She confirmed injections should be given in privacy. Based on observation, interview, and record review, the facility failed to ensure that two residents (Resident (R) 348, R7) of eight residents observed during Medication Administration were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-15 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and facility policy review, the facility failed to ensure one resident (Resident (R) 17) of 17 sampled residents were free misappropriation of property by staff. This deficient practice had the potential to allow staff to take advantage of residents for personal gain. Findings include: Review of the facility's policy titled Abuse Policy revised 12/02/21 revealed, Policy.facility practices (b) to prohibit abuse .and misappropriation of property.3. Residents shall not be subject to abuse by any individual which includes: Facility staff. Family members.Definitions. 6. Personal Property Misappropriation. Appropriate wrongly as by theft or embezzlement. Appropriate to set apart of or assign to particular purpose. Review of R17's undated admission Record, located in the Electronic Medical Record (EMR), under the Profile tab, revealed the resident was admitted to the facility on [DATE]. Review of R17's quarterly Minimum Data Set (MDS) with an assessment reference date (ARD) of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-15 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of the facility policy, the facility failed to identify and complete a significant change in status Minimum Data Set (MDS) assessment for two (Residents (R) 3 and R36) in a total sample of 17. The facility failed to assess R3 for increased behaviors and declining cognition, and R36 for a significant decline in their physical condition which impacted their ability to perform activities of daily living (ADLs). This had the potential for care and services needed for R3 and R36 to reach their highest practical well-being not to be identified, assessed, planned, and provided. Findings included. According to the State Operations Manual (SOM) 483.20 (b)(2)(ii), effective 11/28/17, a Significant Change Assessment is performed, Within 14 days after the facility determines, or should have determined, that there has been a significant change in the resident's physical or mental condition. (For purpose of this section, a Significant Change means a major decline or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-15 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, review of the Resident Assessment Instrument (RAI) manual and policy review, the facility failed to ensure that two residents (Resident (R) 2, and R4), out of 17 sampled residents', and one unsampled resident's (R46) Minimum Data Set (MDS) assessments were transmitted in a timely manner. Findings include: Review of the facility's policy titled, Electronic Transmission of the MDS, revised November 2019, revealed All MDS assessments (e.g., admission, annual, significant change, quarterly review, etc.) and discharge and reentry records are completed and electronically encoded into our facility's MDS information system and transmitted to Center for Medicare and Medicaid Services (CMS) Internet Quality Improvement and Evaluation System (QIES) Assessment Submission and Processing (ASAP) system in accordance with current Omnibus Budget Reconciliation Act (OBRA) regulations governing the transmission of MDS data. Policy Interpretation and Implementation .1. All staff members…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-15 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy review, the facility failed to ensure one of two sampled residents recently admitted to the facility (Resident (R) 98), out of a sample of 17 residents, was provided with the written summary of the baseline care plan following admission. R98 stated she did not know what the services and treatments for her care entailed. Findings include: Review of the facility's policy titled, Comprehensive Assessment and Care Planning dated 03/09/22 and provided by the facility revealed, An admission care plan will be created on the date of admission by initiating an Interim Care Plan . Within three (3) days of admission, each discipline will review and edit or add a new problem to provide all essential services. The policy did not address the provision of a summary of the Interim Care Plan to the resident or responsible party. Review of R98's undated Transfer/Discharge report provided by the facility revealed R98 was admitted to the facility on [DATE] with diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop a care plan for the problem of dehydration for one of one resident (R )15 in the sample of 17. Specifically, the resident was admitted to the hospital on two occassions for diagnosis of dehydration. Findings include: Review of R15's undated Transfer/Discharge Report provided by the facility revealed R15 was admitted to the facility on [DATE] with diagnoses including chronic kidney disease stage 2, dysphagia (swallowing disorder), hypo-osmolality and hyponatremia (retention of water with low sodium level). Review of R15's annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 05/29/23 in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R15 to have a brief interview for mental status (BIMS) score of three out of 15 which indicated the resident was severely cognitively impaired. Continued review of the MDS revealed R15 was required extensive assistance with eating. R15 was 55 inches tall and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-15 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to ensure one out of four residents reviewed for nutrition (Resident (R)15), out of a total sample of 17 residents, received sufficient fluids to ensure adequate hydration. R15, who was on a physician ordered fluid restriction, was hospitalized twice, and noted to be dehydrated in June and July 2023. Failures included a lack of reassessment following hospitalization with dehydration, not monitoring fluid intake records, and not putting together a plan to ensure adequate hydration status. Findings include: Review of the facility's policy titled, Hydration Protocol dated 07/26/18 and provided by the facility revealed, Residents should be provided sufficient fluid intake to maintain hydration and health . For elderly, recommend not giving less than 1500 ml per day unless this conflicts with the physician's orders . In the Nutrition Risk Review process, identify residents with a diagnosis of dehydration or at risk of dehydration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-15 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure an as needed (PRN) antipsychotic medication order was limited and prescribed for only 15 days for R43, one of five residents reviewed for unnecessary medications. Findings: Review of the facility demographic sheet revealed R43 was admitted on [DATE]; diagnoses included dementia with behavioral disturbance. Review of Current Orders in the Electronic Medical Record (EMR) included, Quetiapine Fumarate [an antipsychotic medication] Oral Tablet 25 MG (Quetiapine Fumarate) Give 25 mg by mouth as needed for treat certain mental/mood disorder related to UNSPECIFIED DEMENTIA, UNSPECIFIED SEVERITY, WITH OTHER BEHAVIORAL DISTURBANCE (F03.918). The order was date 5/11/2023. Review of the Consultant Pharmacist's recommendation dated 06/30/23 read, We recommend: Discontinue unused PRN Seroquel [generic med is Quetiapine Fumarate] (not used in last 2 months). Note: Patient is high fall risk. In the Follow-Through column it read, note written to physician and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$127,634 in federal fines across 2 penalties. 2 Medicare payment denials on record.

  • $67,074 — penalty dated 2024-09-27
  • $60,560 — penalty dated 2023-09-15
  • Medicare payment denial — starting 2025-10-25 for 90 days
  • Medicare payment denial — starting 2023-12-15 for 17 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

What families pay in AZ

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arizona Medicaid page.

Typical monthly cost in Arizona
$8,365/mo
Nursing home (semi-private)
$11,437/mo
Nursing home (private)
$6,250/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 035242. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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