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Arizona State Veteran Home-Phx

4141 North S Herrera Way, Phoenix, AZ 85012 · Government - State · 200 certified beds · (602) 248-1550 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0758)3 actual-harm citations$23,296 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (5/5)
  • lower-than-typical staff turnover (29% vs 45% nationally) — better care continuity
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $23,296 in federal fines (most recent 2024-12-10)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
4249 E Sahuaro Dr · (602) 690-7763 · Call to confirm hours
Pharmacy
4611 E Shea Blvd Bldg 3 # 180 · (480) 516-0272 · Call to confirm hours
Grocery
Ace Sales0.6 mi
4622 E Onyx Ave · (602) 595-6263 · Call to confirm hours
Park
4200 E Cholla St · (602) 262-6696 · Typically dawn to dusk
Place of worship
4101 E Shea Blvd · (602) 996-4840

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased21.6%10.7%15.4%worse
Long-stay residents who lose too much weight5.8%5.3%5.4%typical
Long-stay residents with a catheter left in their bladder1.1%0.8%0.9%worse
Long-stay residents with a urinary tract infection8.4%1.2%2.0%worse
Long-stay residents with depressive symptoms8.7%3.9%6.5%worse
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.1%2.1%3.3%better
Long-stay residents whose ability to walk worsened12.7%12.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.1%21.0%18.9%better
Long-stay residents given the seasonal flu vaccine91.0%94.6%95.3%typical
Long-stay residents with pressure ulcers6.4%4.4%4.7%worse
Long-stay residents with worsening bladder/bowel control18.9%20.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table8.2%10.6%17.1%better
Short-stay residents who newly got an antipsychotic medication4.6%1.2%1.4%worse
Short-stay residents given the seasonal flu vaccine60.0%87.3%79.4%worse
Long-stay hospitalizations per 1,000 resident days1.051.471.67better
Long-stay outpatient ER visits per 1,000 resident days0.621.421.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.21U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.21 therapist hours per resident per day in 2026Q1 — more than 24% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 3% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.08
RN hours/ resident / day
0.93
LPN hours/ resident / day
3.30
Aide hours/ resident / day
5.32
Total nurse hours/ resident / day
0.76
RN hoursweekends
29.2%
Total nursing turnover
54.8%
RN turnover

How full it usually is: this home is certified for 200 beds and averages 96.0 residents a day — about 48% occupied, or roughly 104 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.32 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.08 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.30 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.58 hrs/resident/day on weekends vs 5.62 on weekdays — 19% thinner on weekends. RN hours go from 1.21 to 0.76 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 29% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

4
deficiencies at the latest standard inspection (2025-05-30)
4
at the previous standard inspection (2023-07-21)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 13 most serious are shown; the remaining 26 are one tap away and print in full.

  • Actual harm · G2025-01-22 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, staff interviews, and policy review, the facility failed to ensure that one resident (#79) was free from a significant medication error. The deficient practice resulted in the resident experiencing a Fentanyl overdose, requiring treatment at the hospital's Intensive Care Unit (ICU). Findings include: Resident #79 was admitted to the facility on [DATE] with diagnoses including acute on chronic right heart failure, urinary tract infection, and Parkinson's disease. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 13, indicating intact cognition. Review of physician orders revealed the following prescribed medication: Fentanyl - Schedule II patch 72 hour; 50 micrograms per hour; amount: 50 micrograms; transdermal Special Instructions: One patch to upper arm Every 72 Hours 12:00 Start Date: January 11, 2025 Review of the care plan revealed a problem focus initiated on January 18, 2025 that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-05-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, staff and resident interviews and review of facility policy, the facility failed to ensure adequate supervision was provided to prevent one resident (#84) from committing suicide. The deficient practice resulted in injury and hospitalization of the resident; and, increased risk of death by suicide. Findings include: Resident #84 was admitted on [DATE] with diagnoses of suicidal ideations, recent history of major depressive disorder, generalized anxiety disorder with racing thoughts, and pain. Review of a progress note from a prior facility dated [DATE] included that the resident had a history of chronic pain, suicidal intention and weakness; and, was transferred to that facility for continued care. It also included that resident had a follow-up with his neurologist due to the persistent pain and cerebrovascular accident history. Per the documentation, the resident was sent to a mental health facility after being seen in the emergency room (ER) due to suicidal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-11-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff and resident interviews, review of facility policy, and the rules of the State Board of Nursing, the facility failed to ensure appropriate care and services related to indwelling catheter care was provided to two residents (#20 and #1). The deficient practice could result in residents not receiving necessary treatment and infection or the catheter having to be replaced sooner. Findings include: -Resident #1 was admitted on [DATE] with diagnoses of history of urinary tract infections, urogenital implant, neuromuscular dysfunction of bladder and benign prostatic hyperplasia with lower urinary tract symptoms. A physician order dated May 20, 2020 included to replace the foley catheter as needed for dislodgement or obstruction; and, to irrigate foley catheter with 50 ml of normal saline as needed for leaking or plugging. The physician order dated October 7, 2020 included for foley catheter to be replaced monthly on the 7th of each month. The clinical record revealed a Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff interviews, facility documentation, policy and procedures, the facility failed to ensure adequate supervision to prevent elopement for one resident (#1) out of 3 sampled residents. The deficient practice could result in avoidable accidents.Findings include:Resident # 1 was admitted to the facility on [DATE] with diagnoses that included hemiplegia and hemiparesis following cerebral infarction affecting the right dominant side, hypertensive heart disease, and post-traumatic stress disorder. Records revealed a prior history of elopement as evidenced by a facility investigation report dated December 21, 2022 which revealed that Resident # 1 had eloped from the facility on December 16, 2022. The investigation further revealed that Resident # 1 was found not to be in his room during medication pass, and was later located approximately 11 miles from facility heading to his home to be with his wife who was sick. Review of the care plan revealed no evidence of a problem/goal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-09 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, clinical record review, review of facility documentation, and review of facility policy and procedure, the facility failed to protect the rights of one (#67) of five sampled residents to be free from abuse by another resident (#61). The deficient practice could result in further abuse of residents and appropriate action not taken.Findings include:-Resident #67 was admitted to the facility on [DATE], with diagnoses of senile degeneration of the brain, dementia with other behavioral disturbance and severe anxiety, unspecified mood affective disorder, adjustment disorder, and insomnia.A review of the quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed that the resident had memory problem both for short-term and long-term memory. Additionally, the assessment indicated that the resident had some difficulty in new situations pertaining to cognitive skills for daily decision making. Further review of the MDS revealed that resident #67 had exhibited no verbal or physical behavioral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-30 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility documentation, staff interviews, and policy review, the facility failed to ensure that the required staffing information and Certification and Survey Provider Enhanced Reporting (CASPER) Payroll-Based Journal (PBJ) data was submitted to CMS (Centers for Medicare & Medicaid Services) for one quarter. The deficient practice could result in residents receiving inadequate care due to a potential lack of staffing. Findings include: A review of the [NAME] PBJ Staffing Data Report that was run on May 21, 2025 revealed that the facility was triggered for failure to submit data for the quarter for the following: Fiscal year, quarter four (July 1 - September 30) 2024 Interview was attempted with the staffing coordinator on May 30, 2025 at 10:37AM, but she could not be reached for interview. Interview was conducted with the Assistant Director of Nursing (ADON/Staff #22) on May 30, 2025 at 12:02PM, who stated that the previous staffing coordinator used to be very involved with submitting PBJ data. The ADON explained that this staff member was no longer employed, but that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-30 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, resident and staff interviews, and facility policy and procedures, the facility failed to ensure that the medical record, including recorded weights, was complete and accurate for two residents (#59). The deficient practice could lead to interdisciplinary team members not being aware of the resident's status and could lead to a gap in care. Findings include: Resident #59 was admitted to the facility on [DATE] with diagnoses that included cirrhosis of the liver, major depressive disorder, and enterocolitis due to clostridium difficile. Review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 14, indicating intact cognition. The MDS also indicated that the resident had not experienced any weight gain or loss. Review of the documented weights for Resident #59 revealed the following: 05/27/2025 17:31 - 236.8 lbs 05/22/2025 14:13 - 156.4 lbs 04/04/2025 01:20 - 258.2 lbs 03/23/2025 18:22 - 241 lbs Review of the care plan revealed a problem…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-30 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility documentation, staff interviews, and policy review, the facility failed to ensure one resident's (#32) Preadmission Screening and Resident Review (PASARR) was completed accurately and was referred to state designated authorities for evaluation and determination. The deficient practice could result in residents not receiving specialized services needed. Findings include: Resident #32 was admitted to the facility on [DATE] with diagnoses that included diffuse traumatic brain injury, bipolar disorder, and major depressive disorder. Review of the Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15, indicating intact cognition. The MDS also revealed that Resident #32 had diagnoses of anxiety disorder, depression, and bipolar disorder. Review of physician orders revealed the following orders: Depakote Sprinkles (divalproex) capsule, delayed [NAME] sprinkle; 125 milligram; oral Twice A Day 07:30, 19:00 04/23/2025 hydroxyzine pamoate capsule; 25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-30 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, interviews, and facility policy, the facility failed to ensure that pharmacy recommendations for one resident (#14) were reviewed and addressed by the attending physician. The deficient practice could result in medication irregularities that go unnoticed or are not acted upon. Findings include: Resident #14 was admitted to the facility on [DATE] with diagnoses that included dementia with agitation, adjustment disorder, anxiety disorder, depression, and schizophrenia. Review of the care plan revealed a problem focus, initiated November 25, 2022, which indicated that the resident received antidepressant medication related to his diagnosis of depression. The goal for this problem was that the resident's medication would be effective during his stay and until the next review. Interventions included carrying out the medication management regimen as prescribed. Review of the physician orders revealed the following active medication order: Mirtazapine tablet; 15 mg; amt: 15 mg; oral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-15 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that the abuse policy was adhered to following an incident involving an injury of unknown origin for one of three sampled residents (#3). The deficient practice could result in abuse policies not being followed, which could result in residents being harmed. Findings include: Resident #3 was admitted on [DATE] with diagnoses that included type 2 diabetes, fecal impaction, hypotension, streptococcus group B, post-traumatic stress disorder, depression, adjustment disorder, pneumonia, hyperlipidemia, and hypoglycemia. An Annual Minimum Data Set (MDS) assessment initiated on May 8, 2025, revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognition. Review of the facility investigation for an injury of unknown origin dated May 6, 2025 revealed that staff made a report to AZDHS at 6:25 a.m. on May 7, 2025 following Resident #3 complaining of left hand pinky finger pain.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-15 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that an incident involving a reported injury of unknown origin was thoroughly investigated for one of three sampled residents (#3). The deficient practice could result in injuries of unknown origin occurring without being appropriately investigated or identified in order to implement measures to protect residents. Findings include: Resident #3 was admitted on [DATE] with diagnoses that included type 2 diabetes, fecal impaction, hypotension, streptococcus group B, post-traumatic stress disorder, depression, adjustment disorder, pneumonia, hyperlipidemia, and hypoglycemia. An Annual Minimum Data Set (MDS) assessment initiated on May 8, 2025, revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognition. Review of the facility investigation for an injury of unknown origin dated May 6, 2025 revealed that staff made a report to AZDHS at 6:25 a.m. on May 7, 2025 following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-24 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff, resident and family interviews, and policies and procedures, the facility failed to ensure that allegations of abuse, neglect, and/or misappropriation of resident property were thoroughly investigated for residents (#3, #10, #11, #20, #30, #54 #63, #129, #146, #98, #14). The deficient practice could result in violations towards residents without being identified or without appropriate steps being taken to protect residents. Findings include: -Resident #63 was admitted to the facility on [DATE] with diagnoses that included neurocognitive disorder with Lewy bodies, cognitive communication deficit, and dementia. Review of the care plan revealed a problem focus, initiated November 15, 2019, that indicated that the resident was alert and oriented x2-3 and was able to make needs known. This problem also indicated that the resident had a diagnosis of dementia with behavioral disturbance, and the resident's BIMS score may fluctuate. Review of the Minimum Data Set (MDS) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure resident #49 was free from elopement. The deficient practice could result in further incidents of elopement or physical injury. Findings include: Resident #49 was admitted on [DATE] with diagnosis included Hemiplegia, Vascular dementia, psychotic disturbance, mood disturbance, anxiety, and major depressive order. A wandering assessment done October 01, 2022 revealed that resident is physically able to leave the building on their own and no behaviors exhibited for wandering. A care plan dated October 19, 2022 had focus area for Cognitive loss/Dementia. Goal: Veteran will attend activities are focused on memory. Veteran will work on communicating verbally or non-Verbally regarding his memory. Approach: notify Medical Doctor of any changes in cognition/condition, staff will provide emotional support as needed, Social worker conduct assessments as needed to observe for any changes in cognition.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 26 citations
  • Potential for harm · Dcited before2025-02-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to provide adequate supervision which resulted in the elopement of one resident (#22). The deficient practice could result in residents being physically and/or psychosocially harmed. Findings include: Resident #22 was admitted to the facility on [DATE] with diagnoses that included Parkinson's disease without dyskinesia, unspecified dementia, and a cognitive communication deficit. Review of the brief interview for mental status (BIMS) dated January 10, 2025 revealed, that the resident is rarely understood; and that, the interview could not be completed. The care plan dated February 16, 2025 revealed that the resident demonstrated unsafe travel outside the facility without a responsible party or proper authorization. An elopement dated February 16, 2025. Interventions included to apply Wander-guard to reduce risk of elopement and hourly checks. Review of the order summary revealed an order: -March 22, 2024, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, staff and resident interviews, facility documentation, and policy and procedures, the facility failed to ensure residents (#3 and #4) were free from abuse. The deficient practice could lead to further resident to resident abuse. Findings include: -Regarding Resident #3 Resident #3 was admitted to the facility on [DATE] with diagnoses including Neurocognitive disorder with Lewy bodies, encephalopathy, and post-traumatic stress disorder. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated intact cognition. Review of the careplan revealed, initiated on July 19, 2023, a problem that indicated that the resident had socially inappropriate and disruptive behavioral symptoms. This entry addressed that the resident is occasionally aggressive towards staff. The entry was revised on January 4, 2025 to include that the resident had shown sexually inappropriate behaviors; and that, the resident had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, staff interviews, facility documentation, policy and procedure, the facility failed to ensure the care plan was implemented related for fall prevention for one resident's (#2). The deficient practice could result in residents sustaining falls with injuries that may be preventable. Findings include: Resident #2 was admitted on [DATE] with diagnoses of multiple sclerosis, mood disorder due to known physiological condition with depressive features, adjustment disorder, unspecified, weakness. A review of the quarterly MDS (minimum data set) assessment dated [DATE] revealed a BIMS (Brief Interview Of Mental Status) score of 13 indicating resident's cognition was intact. The assessment also included that the resident required extensive assistance of 2 for bed mobility and transfers. Further review of the MDS revealed resident had lower extremity impairment on both sides. Review of the progress notes dated September 9, 2023 revealed resident was found on the floor close to his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-31 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure an order for blood pressure medication was administered within the prescribed parameters for Resident # 7. The deficient practice could result in undesirable medication-induced harm. Findings include: Resident #7 was admitted to the facility on [DATE] with diagnoses that included generalized body pain, osteoarthritis, and essential (primary hypertension). The care plan dated November 15, 2023 revealed that the resident requires pain monitoring and management related to a diagnoses of chronic pain; and that, is at risk for complications related to diagnosis of hypertension. The minimum data set (MDS) dated [DATE] included a brief interview for mental status score of 12 indicating the resident was cognitively intact. Review of the order summary revealed: -March 27, 2024 Amlodipine 2.5 mg tablet oral every 12 hours for hypertension. Hold if systolic blood pressure (SBP) less than 110 or diastolic blood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that adequate supervision was provided to prevent resident (#55) to resident (#12) abuse. The deficient practice could result in residents harming each other physically and emotionally. Findings include: Resident #12 was admitted on [DATE] to the facility on with diagnoses that included major depressive disorder, mood disorder due to known physiological condition with depressive features, and an adjustment disorder. The minimum data set (MDS) dated [DATE] included a brief interview for mental status score of 8 indicating a moderate cognitive impairment. A care plan dated November 21, 2022 revealed that the resident is receiving a mood stabilizer medication for a diagnosis of adjustment disorder with mixed anxiety and depressed mood disorder, depression, major depressive disorder, delirium, anxiety disorder, and other signs and symptoms involving cognitive functions following cerebral infarction.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-24 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and review of facility policies and procedure, the facility failed to ensure skin pathologies and/or injuries for three residents (#9, #14, #25) were documented accurately. The deficient practice may result in suboptimal care to the residents due to pertinent clinical information being unavailable. Findings include: -Resident #9 was admitted into the facility on November 22, 2023 with diagnoses of unspecified dementia, type 2 diabetes mellitus with hyperglycemia, and adjustment disorder with mixed anxiety and depressed mood. The annual minimum data set (MDS) assessment dated [DATE] revealed a brief interview for mental status (BIMS) score of 2, which indicated the resident was severe cognitive impairment. The showers sheets for May 13, 16 and 20, 2024 revealed no skin issues identified. An interview was conducted on May 22, 2024 at 12:35 p.m. with a registered nurse (RN/staff #18) who stated that the skin lesion on the right arm of resident #9 appeared to be a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-24 · tag F0660 — isolated
    Plan the resident's discharge to meet the resident's goals and needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and review of facility policies and procedure, the facility failed to develop a discharge plan that meet the needs and goals of one of 3 sampled residents (Resident #8). The deficient practice could result in complicate the resident's recovery as well as the likelihood of regression in physical capability of the resident. Findings include: Resident # 8 was admitted on [DATE] with diagnoses of hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, hypertension, fall on same level, weakness, dependence on wheelchair, and spinal stenosis. Review of the Automated Application for State Home Care Form 10-10SH electronically signed by the primary medical physician (staff #14) of the resident dated November 15, 2023 revealed the resident had participated in physical therapy to aid right-sided hemiplegia, had shown improvement and was now recommended by his primary care physician for a lower level of care such as discharge to home or assisted living as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-22 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and review of facility documentation, policy and procedure, the facility failed to ensure one resident (#7) was treated with dignity and respect by another resident (#25). The deficient practice could impact residents' emotional and psychological wellbeing. Findings include: -Resident #7 was admitted on [DATE] with diagnoses of quadriplegia, chronic kidney disease, and Type II Diabetes. The minimum data set (MDS) assessment dated [DATE] included brief interview for mental status (BIMS) score of 15 indicating the resident was cognitively intact. Review of behavior analysis report revealed that resident #7 did not exhibit any behaviors during the month of April 2024. -Resident #25 was admitted on [DATE] with diagnoses of Alzheimer's disease, unspecified dementia, unspecified severity, with other behavioral disturbance. The care plan dated April 6, 2024 revealed that the resident had socially inappropriate/disruptive behavioral symptoms as evidenced by verbal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-22 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and the facility policy and procedures, the facility failed to ensure a thorough investigation for an allegation of sexual abuse for one resident (#12) was completed. The deficient practice could result in residents not protected from further abuse and appropriate corrective action not taken. Findings include: Resident #12 was admitted on [DATE] with diagnoses of cerebral infarction, hemiplegia and hemiparesis following cerebral infarction affecting the left dominant side. The cognitive loss/dementia care plan dated February 20, 2024 revealed the resident was alert and oriented to person and place and semi-oriented to time; and that, the brief interview for mental status (BIMS) assessment indicated that the resident had a slight cognitive deficit in short-term memory, which may be tied-in with having a diagnosis of cerebral infarction. A progress note dated April 10, 2024 at 7:13 p.m. revealed that during a conversation, the veteran reported allegations of abuse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-12 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that one resident (#35) was free to exercise his rights regarding independent travel. The deficient practice could result in the resident not being able to exercise his rights without interference. The findings include: Resident #35 was admitted to the facility on [DATE] with diagnosis of functional quadriplegia. The annual minimum data set (MDS) dated [DATE], included a brief interview for mental status (BIMS) score of 13 indicating the resident was cognitively intact. The MDS also indicated that the resident has mild depression and trouble falling or staying asleep or sleeping too much. The MDS also included that the resident did not exhibit any behaviors. Review of resident #35 care plan initiated on 04/10/2023 and revised on 01/05/2024 stated the Veteran is able to make leisure choices known and structure time independently. Based on the MDS assessment, he states that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-12 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that three residents (#35, #42 and #55) was free to exercise their rights regarding independent travel. The deficient practice could result in the resident not being able to exercise his rights without interference and psychosocial harm. Findings Include: 1) Regarding Resident #35: Resident #35 was admitted to the facility on [DATE] with diagnosis of functional quadriplegia. The annual minimum data set (MDS) dated [DATE], included a brief interview for mental status (BIMS) score of 13 indicating the resident was cognitively intact. The MDS also indicated that the resident has mild depression and trouble falling or staying asleep or sleeping too much. The MDS also included that the resident did not exhibit any behaviors. Review of resident #35 care plan initiated on 4/10/2023 and revised on 1/5/2024 stated the Veteran is able to make leisure choices known and structure time…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-30 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interviews, and review of facility policies, the facility failed to ensure one resident (#4) was transferred safely using a Hoyer or similar lift in a manner consistent with professional standards. This deficient practice could result in accidental injuries related to Hoyer transfers. Findings include: Resident #4 was admitted [DATE] with pertinent diagnoses including quadriplegia, hypertension, depression, peripheral vascular disease, weakness, and pressure ulcers. A review of the quarterly MDS (minimum data set) dated August 24, 2023 revealed the resident has a BIMS (brief interview for mental status) of 12, indicating mild cognitive impairment. A review of the care plan created June 15, 2021, revealed that the resident requires assistance with activities of daily living (ADL's) related to a spinal cord injury. The last care plan revision was noted to be November 27, 2023. A review of progress notes on October 6, 2023 revealed a nursing note detailing an incident where two…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, and policy and procedures, the facility failed to ensure one medication cart was locked, when left unattended. The deficient practice could result in residents, staff, and visitors having access to medications. Findings include: An observation of a medication cart on Hall D on the first floor was conducted on December 18, 2023 at 12:10 p.m. The medication cart was unlocked and was parked outside and right next to the resident room door where the LPN was administering medications to the resident inside the room. When the LPN exited the resident room, she stated that she left the medication cart unlocked while she was in the resident's room administering medications. The LPN also said that leaving the medication cart unlocked creates a risk because the residents will have access to the medications inside or contained in the cart. An interview was conducted on December 18, 2023 at 1:59 p.m. with a registered nurse (RN/staff #46) who stated that the medication cart should be locked when the nurse is not present; and that, if the cart was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-02 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, and facility documentation and policy review, the facility failed to ensure proper hand hygiene was implemented during suprapubic catheter care and flushes. The sample size was one. The deficient practice could result in infection. Findings include: A suprapubic catheter care and catheter flushing observation was conducted with a licensed practical nurse (LPN/staff#2) on November 1, 2023 at 3:20 p.m. During the observation, the LPN sprayed the cleansing gauze with a solution from the treatment cart and had prefilled the syringe for irrigation prior to entering the resident's room, donned a clean pair of disposable gloves, and then touched the resident. However, the LPN did not perform hand hygiene prior to donning the gloves. The LPN then removed the old soiled split gauze from the suprapubic catheter site, cleansed the site with the pre-moistened gauze, and then proceeded to apply the new sterile split gauze. The LPN proceeded to perform the catheter flush, separating the catheter from the draining bag tubing using the same pair of gloves…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-21 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, staff interviews, and facility policy and procedures, the facility failed to notify resident (#5) in writing regarding the reason for transfer to the hospital on two different dates and did not notify the office of the ombudsman. Findings include: Resident #5 was admitted to the facility on [DATE] with diagnoses that included quadriplegia, epilepsy, and an anxiety disorder. A progress note dated March 19, 2023 at 12:02 p.m. revealed that the nurse manager( RN/staff # 143) checked on the resident who was taking a nap. Upon speaking with the physician about the resident's vital signs, the physician made a determination to start an IV with normal saline on the resident. Upon trying to rouse the resident to get verbal consent for the IV, she was unarousable. The nurse sternal rubbed the resident for about about 15 seconds before she was aroused. After she opened her eyes, she mumbled unintelligible words and closed her eyes again. She did not respond to her name being called. She was sent to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, and review of the facilities policy the facility failed to secure hazardous chemicals. The deficient practice could result in an increased risk of harm to residents. The census was 82. Observations were made on 07/19/2023 at 12:00 PM and 07/20/2023 at 11:36 AM of the kitchen area. The door to the kitchen supply room was propped open and a silver metal cabinet was observed. The door to the cabinet was open. The cabinet contained approximately 15 bottles that appeared to be cleaning products. The supply room was adjacent to areas containing cooking utensils, cups and trays. A list of the chemicals in the unlocked, open cabinet was provided. The list included; Ecotemp ultra Klene- Listed as Danger, causes severe skin burns and eye damage. Greasestrip Plus- Listed as Danger, causes severe skin burns and eye damage. Laundry Destainer- Listed as Danger, causes severe skin burns and eye damage. Lime-A-Way- Listed as Danger, causes severe skin burns and eye damage. Oasis 115 XP- Listed as Danger, causes severe skin burns and eye damage. Oasis 137…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-21 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical records, staff interviews, resident interview, review of facility documents, policy and procedure, and observation of current practice, the facility failed to ensure one resident (#15 )was free from abuse. The deficient paractice could allow residents to be abused. The findings include: -Resident #15 was initially admitted to the facility on [DATE] and re-admitted on [DATE] for diagnoses that included incomplete quadriplegia, adjustment disorder with anxiety, and infection and hydronephrosis. The MDS (Minimum Data Set) assessment dated [DATE] included a BIMS (Brief Interview of Mental Status) score of 15, indicating the resident was cognitively intact. A progress note dated July 10, 2023 revealed that resident reported that a certified nursing assistant (CNA) pinched his left cheek very hard for no reason and it was sore. The note revealed that the CNA had previously pinched the residents cheek after the resident's call light clip pinched the CNA's finger. Review of an email from staffing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-21 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on documentation, staff interviews, and facility policy and procedures, the facility failed to give resident (#5) a bed-hold policy when transferred to the hospital on two different dates. Findings include: Resident #5 was admitted to the facility on [DATE] with diagnoses that included quadriplegia, epilepsy, and an anxiety disorder. A progress note dated March 19, 2023 at 12:02 p.m. revealed that the nurse manager(RN / Staff # 143) checked on the resident who was taking a nap. Upon speaking with the physician about the resident's vital signs, the physician made a determination to start an IV with normal saline on the resident. Upon trying to rouse the resident to get verbal consent for the IV, she was unarousable. The nurse sternal rubbed the resident for about about 15 seconds before she was aroused. After she opened her eyes, she mumbled unintelligible words and closed her eyes again. She did not respond to her name being called. She was sent to the hospital via 911. The minimum data set (MDS) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, facility documentation, and policy reviews, the facility failed to ensure staff members wore hair restraints, food items were labeled and dated, the dishwasher sanitation was monitored, kitchenware was clean and dry, and that a fan was clean. The deficient practice could increase the risk of foodborne illness. Findings include: Regarding hair restraints During the initial kitchen observation conducted on May 23, 2022 at 9:01 a.m., two staff members were observed not wearing a hair restraint. Another staff member did not have all of her hair restrained. She had part of her hair in a bun on top of her head covered by a hairnet, but the rest of her hair was exposed and hanging around her neck. A second observation of the kitchen was conducted on May 25, 2022 at 10:05 a.m. During this observation, a staff member who was in the kitchen and washing dishes was observed without a hairnet. In an interview conducted with the dietary manager (staff #257) on May 25, 2022 at 12:25 p.m., he stated that staff have to wear hairnets while in the kitchen. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-26 · tag F0888 — pattern
    Ensure staff are vaccinated for COVID-19
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews and facility documents, the facility failed to develop and implement their policy to ensure that contracted staff were vaccinated for COVID-19. The deficient practice may result in other staff not being vaccinated for COVID-19. Findings include: A request was made on May 25, 2022 for the COVID-19 vaccination status records for the pest control company and food vendor company that the facility contracted with. Review of the pest control logs revealed the facility was serviced by the company from May 2021 through March 2022. Review of food vendor delivery logs revealed 13 deliveries were made to the facility from March 2022 through May 2022. During an interview conducted with the Infection Preventionist (IP/staff #230) on May 25, 2022 at 3:00 PM, she stated a call was made to the pest control company and she was told that they were not going to give the facility their employee medical information. Regarding the food vendor company, the IP stated they come to the back dock and do not come into the building. In an interview conducted with the Administrator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-26 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to ensure one resident (#42) and/or their representative were informed of the risks and benefits of a psychotropic medication prior to receiving the medication. The sample size was 6. The deficient practice could result in residents and/or their representatives not being aware of the risks and benefits of psychoactive medications. Findings include: Resident #42 was admitted to the facility on [DATE] with diagnoses that included colon cancer, liver cancer, prostate cancer, splenic flexure cancer, anxiety, depression, mood disorder, schizoaffective disorder, Parkinson's disease, dementia, and diabetes. Review of the physician's orders revealed an order dated February 4, 2022 for Lorazepam concentrate 2 milligrams per milliliter (mg/ml); administer 0.25 ml orally every 6 hours as needed for anxiety/restlessness. Review of the Medication Administration Records (MARs) for February 2022 through April 2022, revealed Lorazepam was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-26 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure one resident's (#42) Preadmission Screening and Resident Review (PASARR) was updated after 30 days. The sample size was one resident. The deficient practice increases the risk that individuals identified with mental disorders may not be evaluated to receive care and services in the most integrated setting appropriate to their needs. Findings include: Resident #42 was admitted to the facility on [DATE] with diagnoses that included anxiety disorder, schizoaffective disorder, Parkinson's disease, dementia without behavioral disturbance, and adjustment disorder with mixed anxiety and depressed mood. Review of a physician's order dated January 4, 2022 revealed the resident was to be admitted to hospice services. Review of the resident's care plan, initiated on January 10, 2022, revealed the resident was admitted to hospice services with a diagnosis of malignant neoplasm of the colon as well as diagnoses of dementia…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, resident and staff interviews, facility documentation, and policy and procedures, the facility failed to provide evidence that mouth care was consistently provided to one resident (#54). The sample size was 2. The deficient practice could result in residents needing assistance not being provided oral care. Findings include: Resident #54 was admitted to the facility on [DATE], with diagnoses that included functional quadriplegia with left side hemiparesis, lumbar spinal stenosis, and neuromuscular dysfunction of the bladder. Review of an Activity of Daily Living (ADL) care plan initiated on August 6, 2020 revealed the resident had self-care deficits related to hemiplegia of the left side and required assistance with ADLs. The goal was to have ADL needs met with staff assistance as needed. The approach stated the resident requires one-person assistance with mouth care. Review of the annual Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interviews, and policy review, the facility failed to ensure a broken piece of kitchen equipment did not contaminate the food of one resident (#31). The deficient practice could put residents at risk of injury from non-food items in their food. Findings include: Resident #31 was admitted to the facility on [DATE] with diagnoses that included chronic congestive heart failure, type 2 diabetes with hyperglycemia, bipolar disorder, chronic obstructive pulmonary disease, and shortness of breath. Review of the annual Minimum Data Set (MDS) assessment dated [DATE] revealed the resident scored a 15 on the Brief Interview for Mental Status (BIMS) indicating he was cognitively intact. A social service progress noted dated May 2, 2022 revealed the resident recently found a piece of metal in his cream of wheat. The note identified the metal as a brillo pad. The note also revealed the resident brought up the issue with the dining hall manager but the manager informed the resident that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-26 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure a pharmacist recommendation was reviewed and acted upon for one resident (#30). The sample size was 5 residents. The deficient practice could result in medication irregularities that go unnoticed or are not acted upon. Findings include: Resident #30 was admitted to the facility on [DATE] with diagnoses that included major depressive disorder, Post Traumatic Stress Disorder (PTSD), and peripheral vascular disease. Review of the physician's orders revealed an order dated June 18, 2021 for sertraline (an antidepressant medication) 50 milligrams (mg) per day for major depressive disorder. The resident's mood care plan, initiated on June 25, 2021, indicated that the resident had a diagnosis of major depressive disorder. The interventions included a psychiatric consult as needed, and to monitor for any changes. Review of the Medication Administration Record (MAR) for June 18, 2021 through December 2021 revealed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-26 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews, and policy review, the facility failed to ensure a PRN (as needed) psychotropic medication had a stop date within the required timeframe for one resident (#13). The sample was five residents. The deficient practice could result in residents receiving medication that is not necessary. Findings include: Resident #13 was admitted on [DATE] with diagnoses that included Parkinson's disease, delirium due to known physiological condition, other Alzheimer's disease, unspecified psychosis not due to a substance or known physiological condition, restlessness, and agitation. Review of the physician's orders revealed the following: -An order with a start date of December 5, 2021 for Lorazepam (a benzodiazepine for anxiety) 0.5 milligrams (mg) tablet through the G-tube (gastrostomy tube) crushed every 6 hours as needed (PRN). This order was discontinued on December 30, 2021. -An order with a start date of December 30, 2021 for Lorazepam 0.5 mg tablet through the G-tube…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$23,296 in federal fines across 3 penalties. 1 Medicare payment denial on record.

  • $9,110 — penalty dated 2024-12-10
  • $6,743 — penalty dated 2024-04-22
  • $7,443 — penalty dated 2023-11-02
  • Medicare payment denial — starting 2024-07-22 for 3 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
GARCIA, JUSTINAIndividualW-2 MANAGING EMPLOYEEsince 01/01/2021

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

What families pay in AZ

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arizona Medicaid page.

Typical monthly cost in Arizona
$8,365/mo
Nursing home (semi-private)
$11,437/mo
Nursing home (private)
$6,250/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 035234. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-30, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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