No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

The Royal Home

12436 Royal Road, El Cajon, CA 92021 · For profit - Individual · 19 certified beds · (619) 443-3886 Medicaid only — no Medicare

Call the home — (619) 443-3886 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • a high number of inspection citations overall (31) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • nursing-staff turnover (74%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1630 E Main St · (619) 528-5000 · Call to confirm hours
Pharmacy
1685 E Main St · (619) 441-5800 · Call to confirm hours
Grocery
12970 Highway 8 Business
Park
1495 Greenfield Dr · (619) 441-1670 · Typically dawn to dusk
Place of worship
1663 Greenfield Dr · (619) 535-1739

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.9%10.2%15.4%better
Long-stay residents who lose too much weight0.0%4.0%5.4%check this — see note marked star below the table
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection1.5%1.2%2.0%better
Long-stay residents with depressive symptoms0.0%7.3%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.0%1.6%3.3%check this — see note marked star below the table
Long-stay residents whose ability to walk worsened4.2%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication15.2%13.7%18.9%better
Long-stay residents with pressure ulcers0.0%4.3%4.7%check this — see note marked star below the table
Long-stay residents with worsening bladder/bowel control4.9%10.2%21.2%better than state — see note marked double-dagger below the table

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Staffing

0.57
RN hours/ resident / day
1.11
LPN hours/ resident / day
2.49
Aide hours/ resident / day
4.18
Total nurse hours/ resident / day
0.56
RN hoursweekends
73.9%
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 19 beds and averages 14.3 residents a day — about 75% occupied, or roughly 5 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.18 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.57 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.49 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.79 hrs/resident/day on weekends vs 4.33 on weekdays — 13% thinner on weekends. RN hours go from 0.57 to 0.56 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 74% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-12-03)
13
at the previous standard inspection (2023-12-15)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

31 citations, most serious first. The 10 most serious are shown; the remaining 21 are one tap away and print in full.

  • Potential for harm · F2025-12-03 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to schedule a Registered Nurse for at least 8 consecutive hours a day for April, May, and June of 2025.This failure had the potential to affect all residents in the facility by limiting access to professional nursing assessments, care and supervision of staff which could place the residents at risk for unmet medical needs, delayed response to emergencies and treatment, and poor quality of care. During a review of the facility's Payroll-Based Journal (PBJ) Staffing Data Report from [name of oversight agency], the FY Quarter 3 2025 (April 1 - June 30) report indicated that the facility had no Registered Nurse (RN) onsite on the following dates: A. APRIL 2025 - 04/06, 04/11, 04/13 - 3 Days B. MAY 2025- 05/19, 05/20, 05/21, 05/22, 05/23, 05/26, 05/27, 05/28, 05/29, 05/30 - 10 Days C. JUNE 2025- 06/02, 06/03, 06/04, 06/05, 06/06, 06/09, 06/10, 06/11, 06/12, 06/13, 06/16, 06/17, 06/18, 06/19, 06/20, 06/23, 06/24, 06/25, 06/26, 06/27, 06/30 - 21 DaysDuring an interview with the Assistant Administrator (A-ADM), on 09/24/2025 at 4:32…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-12-03 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to designate a qualified Director of Food Services to provide the daily oversight of the dietary department which includes implementing menus, purchasing food, training staff, and ensuring compliance with all state and federal regulations.This failure had the potential to result in a lack of oversight into the operations of the dietary department and supervision of staff, which could lead to poor quality of services in the department which could affect residents' health and wellbeing.During an interview with the Dietary Kitchen Supervisor (DKS) on 09/24/2025, at 10:35 AM, the DKS stated she is the Director of Food Services and runs the day-to-day operations of the kitchen. The DKS stated she is not a certified dietary manager because she failed to complete her school two years ago due to personal reasons but attended online training about food protection and management in 2023. The DKS also stated she had no bachelor's degree in food and nutrition and had not completed an approved dietary service training program as required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-12-03 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food preparation and storage practices in the kitchen when there were six opened and unlabeled food packages and bottles found inside the kitchen's refrigerator, freezer, and tray condiments area.This failure had the potential to cause foodborne illnesses (any illness resulting from eating contaminated/spoiled foods) to 19 of 19 medically compromised residents who receive food served by the kitchen.During an initial observation tour of the kitchen and interview with Dietary Kitchen Supervisor (DKS), on 09/23/2025, at 8:25 AM, the DKS inspected the kitchen condiments area, refrigerators, and freezer, and found the following food items: I. One gallon of soy sauce half empty, opened, undated II. One gallon of cooking oil half empty, opened, undated III. Two half gallons of milk more than half empty, opened, undatedIV. One bag of frozen cauliflower, undatedV. One bag of frozen mixed vegetables, undatedVI. One bag of frozen green beans, undatedDuring a phone interview with the Registered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-12-03 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement infection control and prevention measures when: 1. Certified Nursing Assistant (CNA) 2 did not perform hand hygiene in between assisting Residents 7 and 18 with the feeding.2. Uncovered soiled linen was placed in the clean area of the laundry room. These failures had the potential for cross contamination and spread of infection which can adversely affect the health and wellbeing of 19 residents, staff, and visitors.1. During dining observation, on 9/23/25, at 11:56 AM, Certified Nursing Assistant (CNA) 2 was noted assisting Residents 7 and 18 simultaneously, who were seated across from each other at the same table. CNA 2 did not perform hand hygiene in between assisting Residents 7 and 18 with the feeding. During an interview with CNA 2, on 9/23/25, at 12:28 PM, CNA 2 stated that handwashing between assisting residents was important to prevent cross contamination. During an interview with the Director of Nursing (DON), on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-03 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure Physician Orders for Life Sustaining Treatment (POLST - form that documents an individual's preferences for end-of-life care ) were completed for four of nine sampled residents (Residents 1, 4, 12, and 19).This failure had the potential for residents receiving unnecessary treatment in the event of an emergency.1. A review of Resident 1's Face Sheet (front page of the chart that contains a summary of basic information about the resident), indicated that resident was admitted to the facility on [DATE], with diagnoses which included Schizophrenia (a severe brain disorder in which people interpret reality abnormally) and Type II Diabetes Mellitus (a long term condition that causes high blood sugar levels).A review of Resident 1's POLST form indicated that Section D (Information and Signatures) included the physician's signature without a date and was missing the patient or legal decision-maker's signature.2. A review of Resident 4's Face Sheet…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-03 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to promote independence and dignity to two of two residents (Resident 7 & 18) when Certified Nursing Assistant (CNA) 2 was standing and not seated at eye level while assisting both residents with feeding. This failure had the potential to cause residents to feel disrespected, undignified, as well as experience psychological discomfort.During dining observation on 9/23/25 at 11:56 AM, Certified Nursing Assistant (CNA) 2 was observed assisting Residents 7 and 18 simultaneously as they were seated across from each other at the same table. CNA 2 was standing while helping Residents 7 and 18 with their meals.During an interview with CNA 2, on 9/23/25, at 12:28 PM, CNA 2 stated that residents might not finish their meals when assisted in a sitting position. During an interview with the Director of Nursing (DON), on 9/25/25, at 9:04 AM, the DON stated that staff were expected to be at eye level with residents when rendering care. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-03 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to prepare food in a form designed to meet the needs of one of 19 residents (Resident 8) when resident's lunch on 09/23/2025 had visible chunks of food. This failure had the potential to result in Resident 8 choking during meals. During an observation on 09/23/2025, at 12:20 AM, in the dining room, Resident 8's tray consisted of chicken barbeque, seasoned potato and corn with notable lumps present. Resident 8's diet ticket stated fortified puree. During an interview with the Dietary Kitchen Supervisor (DKS) in the kitchen, on 09/23/2025, at 2:40 PM, the DKS stated that Resident 8's diet order is puree. The DKS further stated that the meal should have had a smooth texture with no lumps. During a review of the Physician Orders for Resident 8, the diet order indicated a Fortified Pureed Texture with Thin Liquids.During a telephone interview and record review with the Registered Dietitian (RD) on 09/24/2025, at 11:23 AM, the RD notes titled, Nutritional Quarterly Review indicated that Resident 8 has swallowing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-15 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility did not ensure food and nutrition service staff were able to competently carry out their job duties when: 1. DA 11 did not contain all her hair within a hairnet; 2. DA 11 did not wash her hands upon entering the kitchen; 3. DA 11 did not know how to prepare a red bucket for sanitation purposes. As a result, this could have led to foodborne illness to all 19 residents at the facility. (Cross Reference F-812) Findings: 1. On 12/12/23 at 12:02 P.M., an observation outside the kitchen area of the kitchen staff was conducted, during the initial resident dining room observation. DA 11 was inside the kitchen, wearing a hairnet, which partially covered the back of her head. The hairnet came to the middle of her back scalp, and 4-5 inches of straight dark hair was hanging down, to her neck, uncovered and uncontained. On 12/12/23 at 2:44 P.M., an interview was conducted with DA 11. DA 11 stated she was usually the housekeeper, but was asked to help out in the kitchen his week since the regular DA was on vacation. DA 11 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-15 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility did not maintain sanitary conditions for food safety in the kitchen according to Federal Food and Drug Administration's standards of practice when: 1. Food was not dated and stored properly in two of two refrigerators; 2. A hairnet was not worn properly by one of two kitchen staff (DA 11); 3. Handwashing was not performed by one of two kitchen staff (DA 11), when entering the kitchen to perform kitchen duties; and 4. One of two sanitation red buckets was not prepared properly for cleaning and disinfecting. As a result, there was the potential to spread food borne illnesses to 19 residents. Findings: 1. On 12/12/23 at 7:35 A.M., an initial tour was conducted with CK 11 of the refrigerator within the kitchen. a. Cut celery sticks were inside a clear plastic zip bag, with no date labeled. b. An opened package of hotdog's was inside a clear unsealed plastic bag, with no date labeled and juice leaked out when picked up. c. Slices of white cheese (approximately 15 slices) were wrapped within cellophane wrap, with no date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-15 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility's Quality Assurance Performance Improvement program (QAPI - a data driven and proactive approach to quality improvement) failed to identify areas of improvement related to: 1. Developing a water management program (see F-880). 2. Competency of kitchen staff (see F-802). 3. Kitchen sanitation (see F-812). These failures had the potential to affect the health and safety of the facility staff and 19 of 19 residents. Findings: On 12/15/23 at 10:10 A.M., an interview was conducted with the administrator (ADM), the director of nursing (DON), and the administrative assistant. The ADM stated the QAPI committee did not review and discuss the Centers for Medicare and Medicaid Services (CMS) Quality, Safety, Oversight group (QSO) letters unless they were pertinent enough and related to resident care and safety. The ADM stated since having a water management program was a requirement in the State Operations Manual and on QSO letters, it should have been discussed and identified as an area of improvement by the facility's QAPI and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
Show the remaining 21 citations
  • Potential for harm · Fcited before2023-12-15 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to develop a water management program with measures to assess, prevent, and monitor the facility's water systems for the presence of Legionella (a bacteria that colonizes pipes and other water systems that can cause a serious pneumonia called Legionnaire's Disease) and other opportunistic waterborne pathogens. As a result, all departments and all 19 residents who used the facility's water were potentially put at risk for contracting Legionnaire's Disease and/or other waterborne illnesses. Findings: According to the Centers for Medicare and Medicaid Services (CMS) Quality, Safety, Oversight group (QSO) QSO 17-30 (a federal document guiding practice in nursing homes) revised 7/6/18, .Subject: Requirement to Reduce Legionella Risk in Healthcare Facility Water Systems to Prevent Cases and Outbreaks of Legionnaire's Disease (LD) . CMS expects Medicare and Medicare/Medicaid certified healthcare facilities to have water management policies and procedures to reduce the risk of growth and spread of Legionella and other opportunistic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-15 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure three of six residents (3, 5, 14) were free from unnecessary psychotropic medications (drugs that affect the way a person thinks, feels, or acts) when, 1. Resident 14 was administered olanzapine (a psychotropic medication used to treat mental illness) without a clear indication for use, had contradictive monitoring for its use, and did not have an active diagnosis documented related to the necessity for use of olanzapine. 2. Resident 3's behavior monitoring for quetiapine (a psychotropic medication) was unclear. 3. Resident 5 was administered Trazadone (a psychotropic medication) for sleep, a non-FDA approved indication for use, without documented evidence of having the cause of the resident's inability to sleep reviewed and non-pharmacological interventions attempted first. As a result, there was the potential for residents to receive unnecessary psychotropic medications which could cause harm or serious side effects. Findings: 1.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-15 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure informed consent was accurately obtained and documented for the medication doses, prior to administering psychotropic medications (medications which affect behavior, mood, thoughts, or perception and could have serious side effects) for two of five residents (Resident 2 and 13), reviewed for Resident Rights. As a result, Resident 2 and Resident 13, along with their conservators (when a judge appoints another person to act or make decisions on behalf of the resident), were not informed of the higher daily doses being received, which increased their risk of side effects and serious medication risk. Findings: 1. Resident 2 was admitted to the facility on [DATE], with diagnoses which included schizoaffective disorder, (a mental disorder that affects one's thoughts, mood and behavior), per the facility's admission Record. On 12/13/23, Resident 2's clinical record was reviewed for psychotropic use. Per the facility's Informed Consent for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide a homelike environment for two of three resident's (Resident 2 and Resident 16), reviewed for Environment. As a result, Resident 2 verbalized being afraid and Resident 16 verbalized being uncomfortable while in their beds. 1. Resident 2 was admitted to the facility on [DATE], with diagnoses which included schizoaffective disorder, (a mental disorder that affects one's thoughts, mood and behavior), per the facility's admission Record. On 12/12/23 at 2:16 P.M., an observation and interview was conducted with Resident 2 in her room. Resident 2 had the only single bedroom in the facility. Resident 2 was sitting up in bed, dressed, and reading a bible, with all her privacy curtains pulled around the bed. A mechanical lift (a large metal piece of equipment with a sling in the middle, used by medical staff to lift or move a non-ambulatory person from one place to another) was positioned with the base of the lift stored under the foot of her bed, and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-15 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a Minimum Data Set Assessment (MDS, a comprehensive assessment) for one of eight residents (Resident 1) was accurate when Resident 1 was assessed as having a trach (opening into the trachea and breathing tube) and using a restraint (device that prevents freedom of movement). This failure had the potential to affect the care provided to Resident 1. Findings: A review of Resident 1's admission Record indicated the resident was admitted to the facility on [DATE]. A review of Resident 1's MDS assessment dated [DATE], indicated under Section O for respiratory care, that the resident was marked as yes for having received tracheostomy (trach) care. The same MDS assessment under Section P for physical restraints, had the resident marked as having used a restrain in chair/out of bed. On 12/12/23 at 8:02 A.M., an observation of Resident 1 was conducted in the resident's room. Resident 1 was lying in bed with her eyes closed. Resident 1 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-15 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a Preadmission Screening and Resident Review (PASARR-a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care) Level 2 score (indicates resident with intellectual disability) assessment was conducted in a timely manner for one of one resident (Resident 12) reviewed for Resident Assessment. As a result, Resident 12 did not have life enrichment opportunities available to her when indicated as a possibility following a positive PASARR Level 1 score (positive indicates a Level 2 assessment was required). Findings: Resident 12 was admitted to the facility on [DATE], with diagnoses which included schizophrenia (a serious mental illness that affects how a person thinks, feels, and behaves), per the facility's admission Record. On 12/12/23 at 8:59 A.M., an observation and interview was conducted with Resident 12 within her room. Resident 12 was dressed, sitting on the side of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-15 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility's pharmacy consultant (PC) failed to identify irregularities during the monthly drug regimen review (DRR) for one of eight residents (Resident 14), when Resident 14 received olanzapine (a psychotropic medication used to treat mental illness) without adequate indication for use and adequate monitoring. As a result, there was a potential for Resident 14 to receive unnecessary psychotropic medication. Findings: A review of Resident 14's admission Record indicated the resident was admitted to the facility on [DATE] with diagnosis to include traumatic brain injury and organic brain disease. A review of Resident 14's physician's orders dated 4/30/21, indicated olanzapine 2.5 mg (milligrams) take half a tablet PO (by mouth) every other day. Resident 14 Physician's Order dated 4/4/23, further indicated, Monitor episodes of agitation AEB [as evidenced by] refusing PO -[olanzapine] every shift. A review of Resident 14's Psychotropic Medication assessment dated [DATE] and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-15 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of five residents (Resident 7) reviewed for vaccines, had been offered the pneumococcal vaccine (used to prevent pneumonia infections). In addition, there was no documentation of the risks and/or benefits of the pneumococcal vaccine had been discussed with the resident or responsible party (RP). This failure had the potential for Resident 7 to not be adequately informed and protected from contracting pneumonia (a lung disease). Findings: A review of Resident 7's admission Record indicated the resident was admitted to the facility on [DATE]. A review of the undated facility infection prevention nurse (IPN) document titled (Facility Name) Immunization (a list of all 19 residents' vaccination status) indicated Resident 7 refused (no date listed) to receive the pneumococcal vaccine. On 12/13/23 at 2:51 P.M., a joint interview and record review was conducted with the facility's IPN. The IPN reviewed Resident 7's clinical record and stated there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-02-11 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement infection control standards of practice when: 1. Staff failed to change gloves or do hand hygiene between residents when taking vital signs (VS- blood pressure, oxygen saturation, and temperature). 2. Staff failed to change gloves or do hand hygiene between resident interactions at mealtimes. 3. Proper handwashing was not consistently implemented in the kitchen. 4. The medication nurse did not do hand hygiene after changing gloves between administering medications to different residents. 5. Residents were not offered hand hygiene before meals. These failures had the potential to expose residents to infection or foodborne illnesses. Findings: 1. During an observation on 2/8/22 at 9:50 A.M., certified nursing assistant (CNA) 2 took vital signs on Resident 2. CNA 2 wore gloves, removed the blood pressure wrist monitor, oxygen (O2) pulse oximeter (a device placed on the finger to measure O2 saturation), and put the equipment into a tray. At 9:52 A.M., CNA 2 carried the tray of VS equipment to the next…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-02-11 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were administered according to the physician's order for two residents (Resident 14 and 17) when: 1. The physician's instructions were not followed when pantoprazole sodium (a medication to treat acid reflux) was administered to Resident 14. 2. Resident 17 was administered acetaminophen without an active physician's order. These deficient practices had the potential for the facility to not be able to ensure pharmaceutical services were safely provided to the residents. Findings: 1. A review of Resident 14's admission Record indicated the resident was admitted to the facility on [DATE] with diagnoses to include GERD (gastroesophageal reflux disease, a chronic disease where stomach acid irritates the food pipe lining). On 2/9/22 at 7 A.M., a medication administration observation was conducted with LN 5. At 7:05 A.M., LN 5 prepared medications for Resident 14. LN 5 prepared 10 medications to administer to Resident 14. Of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-02-11 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were safely stored when a resident's (Resident 14) vial of insulin (injectable hormone that controls a person's blood glucose levels) was stored in the medication cart and ready for resident use after being opened for longer than 28 days. This failure had the potential for Resident 14's insulin to no longer be effective. Findings: A review of Resident 14's admission Record indicated the resident was admitted to the facility on [DATE] with diagnoses to include diabetes (a disease characterized by the body's inability to control blood glucose levels). On 2/9/22 at 7 A.M., a medication administration observation was conducted with LN 5. LN 5 performed a blood glucose check for Resident 14 and determined by physician's order that the resident required a dose of insulin. At 7:05 A.M., LN 5 prepared Resident 14's insulin aspart (a short acting injectable insulin). The insulin aspart was uncapped, had an open sticker on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-02-11 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure prompt replacement of Resident 3's lost bottom partial denture. Resident 3's bottom partial denture has been missing for six months. This failure had the potential to effect the resident's ability to effectively chew food and increased the resident's risk for weight loss. Findings: A review of Resident 3's admission Record indicated the resident was admitted to the facility on [DATE]. On 2/9/22 at 2:03 P.M., a telephone interview was conducted with Resident 3's family member (FM). Resident 3's FM stated she was concerned about the resident's missing dentures. The FM stated she did not observe Resident 3 wearing her dentures during a brief visit that took place about a couple hours ago. The FM stated she had been informed the dentures were lost months ago. The FM stated the facility did not replace them when they got lost. On 2/9/22 at 4:30 P.M., an observation and interview was conducted with Resident 3. Resident 3 smiled and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-02-11 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure verification of informed consent for psychotropic medications (drugs that affect behavior, mood, thoughts, or perceptions) was complete and accurate for two residents (Resident 12 and 14). As a result, it could not be determined that informed consent had been verified according to the facility's policy. Findings: 1. A review of Resident 14's admission Record indicated the resident was admitted to the facility on [DATE] with diagnoses to include schizophrenia (disorder affecting a person's ability to think, feel, and behave clearly), schizoaffective disorder (disorder with a combination of schizophrenia symptoms and a mood disorder symptoms such as depression), major depression, post traumatic stress disorder, anxiety, and delusional disorder. The admission Record further indicated Resident 14 was conserved by the public conservator (court appointed person who makes decisions on behalf of a person deemed gravely ill). On 2/9/22, Resident 14's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-02-11 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility's Quality Assessment and Assurance (QAA) Committee failed to identify, develop, and implement an action plan related to acceptable standards of practice for hand hygiene and glove use among staff and residents (Cross reference F880). This failure had the potential to affect the health and safety of the residents. Findings: On 2/11/22 at 2:50 P.M., an interview was conducted with the facility's administrator (ADM), director of nursing, social services director, dietary manager, and administrative assistant regarding the facility's QAA committee. The ADM stated the QAA committee met quarterly and identified concern areas through multiple sources, which included: findings from complaint investigations, resident council meetings, employee, resident, and family feedback, and staff meetings. The ADM stated the QAA committee had been working on a program improvement project for resident mobility. The ADM stated the facility's last QAA meeting was on 12/15/21 and had focused on the following areas of concern: COVID-19 vaccine…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-02-11 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide documented evidence that 3 of 6 residents (Resident 12, 18, and 19) were screened, offered, and that a clinical discussion between the residents/responsible party (RP) and the physician, regarding the pneumonia vaccines, was conducted in accordance with acceptable infection control standards. This failure had the potential for residents to contract pneumonia. Findings: 1. A review of Resident 12's admission Record indicated the resident was admitted on [DATE]. On 2/9/22, Resident 12's clinical record was reviewed. There was no documentation in Resident 12's clinical record to indicate the resident had been screened for or offered pneumoccocal vaccines. There was no documentation of any clinical discussions taking place with the resident's physician and RP related to administering pneumoccocal vaccines. On 2/11/22 at 12:25 P.M., a joint interview and record review was conducted with the director of nursing (DON). The DON reviewed Resident 12's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-12-03 · tag F0911 — pattern
    Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure two of five resident rooms accommodated no more than four residents.This failure could compromise patient privacy resulting to resident distress, anxiety, and embarrassment.During an initial tour, on 9/23/25, at 9:28 AM, it was observed that room [ROOM NUMBER] was occupied by five residents, and room [ROOM NUMBER] had eight residents. Noted both rooms had mobile privacy screens in between beds. All residents in both rooms were ambulatory.room [ROOM NUMBER] accommodated five residents (Residents 2, 4, 11, 13, and 14). room [ROOM NUMBER] accommodated eight residents (Residents 1, 5, 7, 12, 15, 16, 17, and 19).During an interview with the Director of Staff and Development / Infection Preventionist (DSD/IP), on 9/24/25, at 5:48 PM, the DSD/IP stated that facility had room waivers but not able to provide a copy of the approved room waiverDuring an interview with the Administrator (ADM), on 9/25/25, at 11:28 AM, the ADM stated that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-12-03 · tag F0912 — pattern
    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to meet the minimum requirement of 80 square feet per resident for three of five resident rooms.This failure had the potential to limit the freedom of movement of the residents that occupied these rooms, which may place them at risk for injury.During an initial tour, on 9/23/25, at 9:28 AM, it was observed that rooms [ROOM NUMBER] had limited space to accommodate the number of residents occupying these rooms. room [ROOM NUMBER] was occupied by three residents, room [ROOM NUMBER] had five residents, and room [ROOM NUMBER] had eight residents. All residents in three rooms were ambulatory. During an interview with the Director of Staff and Development / Infection Preventionist (DSD/IP), on 9/24/25, at 5:48 PM, the DSD/IP stated that facility had room waivers but not able to provide a copy of the approved room waivers. The DSD/IP provided a copy of the facility letter requesting the renewal of room waivers, addressed to the Department, dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-12-15 · tag F0911 — pattern
    Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two of five resident rooms accommodated no more than four residents. Findings: During the initial tour on 12/12/23 at 7:30 A.M., there were five residents in room [ROOM NUMBER], and eight residents in room [ROOM NUMBER]. All residents in both rooms were ambulatory. Throughout the survey, the residents housed in rooms [ROOM NUMBERS] were observed spending time in activities, taking walks, spending time in the patio, and in the dining room for meals. A review of the facility's Analysis of Accommodations indicated there were two resident rooms that accommodated more than four residents as follows: room [ROOM NUMBER] accommodated five residents (17, 10, 14, 16, and18). room [ROOM NUMBER] accommodated eight residents (9, 15, 8, 19, 5, 1, 7, and 11). During resident interviews, residents voiced no complaints related to privacy, comfort, or the environment of their shared rooms. Most residents were observed spending time in areas other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has plan of correction
  • No harm found · Bcited before2023-12-15 · tag F0912 — pattern
    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to meet the minimum requirement of 80 square feet per resident for two of five resident rooms. Findings: During the initial tour on 12/12/23 at 7:30 A.M., five resident rooms were observed. The rooms were tidy, and free of clutter or hazards. A majority of the residents were observed to be ambulatory, and they spent time in activities, taking walks outside, spending time in the patio, and in the dining room for meals. During resident interviews, residents voiced no complaints related to privacy, comfort, or the environment of their shared rooms. Most residents were observed spending time in areas other than their rooms unless they were sleeping. A review of the facility's Analysis of Accommodations indicated there were two resident rooms that did not meet the minimum room size requirement, as follows: room [ROOM NUMBER] measured 238.65 square feet and housed three residents (3, 4, and 6). The allocated space for each resident measured 79.55…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has plan of correction
  • No harm found · Bcited before2022-02-11 · tag F0911 — pattern
    Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two of five resident rooms accommodated no more than four residents. Findings: During the initial tour on 2/8/22 at 9:19 A.M., there were five residents in room [ROOM NUMBER], and eight residents in room [ROOM NUMBER]. All residents in both rooms were ambulatory. Throughout the survey, the residents housed in Rooms A and B were observed spending time in activities, taking walks, spending time in the patio, and in the dining room for meals. A review of the facility's Analysis of Accommodations indicated there were two resident rooms that accommodated more than four residents as follows: room [ROOM NUMBER] accommodated five residents (10, 19, 17, 18, and 8). room [ROOM NUMBER] accommodated eight residents (5, 3, 15, 1, 14, 11, 16, and 4). During a group interview on 2/8/22, residents voiced no complaints related to privacy, comfort, or the environment of their shared rooms. Most residents were observed spending time in areas other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2022-02-11 · tag F0912 — pattern
    Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to meet the minimum requirement of 80 square feet per resident for two of five resident rooms. Findings: During the initial tour on 2/8/22 at 9:19 A.M., five resident rooms were observed. The rooms were tidy, and free of clutter or hazards. A majority of the residents were observed to be ambulatory, and they spent time in activities, taking walks outside, spending time in the patio, and in the dining room for meals. During a group interview on 2/8/22, residents voiced no complaints related to privacy, comfort, or the environment of their shared rooms. Most residents were observed spending time in areas other than their rooms unless they were sleeping. A review of the facility's Analysis of Accommodations indicated there were two resident rooms that did not meet the minimum room size requirement, as follows: Room A measured 238.65 square feet and housed three residents (9, 13, and 12). The allocated space for each resident measured 79.55 square feet. Room B measured 361.90 square feet and housed five residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

What families pay in CA

Paying with Medicaid

CMS lists this home as Medicaid-certified only — it can accept Medicaid for long-term care, but it is not Medicare-certified, so Medicare will not pay for a short rehabilitation (“skilled nursing”) stay here. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 05A192. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-03, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next