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Bethesda Home

22427 Montgomery Street, Hayward, CA 94541 · Non profit - Church related · 40 certified beds · (510) 538-8300 Medicare & Medicaid certified

Call the home — (510) 538-8300 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
No harm-level citations or fines — but 20 lower-level deficiencies on record (see below)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
Worth asking about
  • a high number of inspection citations overall (20) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • it did not file the payroll staffing data CMS requires — its 1 of 5 staffing rating is the rating CMS assigns for not reporting, not a measure of how many nurses are on the floor

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
770 A St Ste 107 · (510) 727-9233 · Call to confirm hours
Pharmacy
22331 Mission Blvd · (510) 581-6986 · Call to confirm hours
Grocery
Lucky0.2 mi
22555 Mission Blvd · (510) 538-7120 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
22307 Montgomery St · (510) 582-9830

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased24.0%10.2%15.4%worse
Long-stay residents who lose too much weight11.9%4.0%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.8%0.9%better
Long-stay residents with a urinary tract infection5.0%1.2%2.0%worse
Long-stay residents with depressive symptoms0.0%7.3%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.5%1.6%3.3%worse than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened14.6%9.8%16.1%typical
Long-stay residents on antianxiety or hypnotic medication7.4%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers4.8%4.3%4.7%typical
Long-stay residents with worsening bladder/bowel control6.2%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table2.1%12.0%17.1%better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Staffing

No payroll-based (PBJ) staffing hours are on file for this home — and the record suggests that is because it did not report them. CMS rates its staffing 1 of 5, which is the rating CMS assigns when a home does not report. Every Medicare-certified nursing home is required to submit its actual payroll data quarterly, and that submission is what makes staffing numbers auditable rather than a claim. A home that does not file is not the same as a home with no data yet: ask this home directly what its nurse-to-resident ratios and weekend RN coverage are, why its payroll data is not filed, and weigh the independent health-inspection score heavily in the meantime.

Inspection trend

7
deficiencies at the latest standard inspection (2024-10-25)
4
at the previous standard inspection (2023-11-02)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

20 citations, most serious first. The 10 most serious are shown; the remaining 10 are one tap away and print in full.

  • Potential for harm · E2024-10-25 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to schedule a registered nurse (RN) for eight consecutive hours a day, seven days a week, for 86 days in 2024. This failure had the potential to place residents at risk to receive insufficient care. Findings: During an interview on 10/23/24 at 1:32 p.m. with Minimum Data Set Coordinator (MDSC), MDSC stated there were multiple days when the facility did not have a RN on duty for eight hours a day. During an interview on 10/23/24 at 1:50 p.m. with Director of Staffing Development (DSD), DSD stated it was important to have an RN on duty for emergency assessments, initial resident assessments, IV medications (intravenous medications - a method of administering fluids or substances into a vein using a needle or tube) and for medication destruction. During a concurrent interview and record review on 10/24/24 at 10:31 a.m. with Administrator (ADM), PBJ (Payroll-Based Journal) Staffing Data Report [NAME] Report 1705D FY (Fiscal Year) Quarter 2 2024 (a method staffing data from nursing facilities), dated 10/15/24 and PBJ Staffing Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-25 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure four out of four Certified Nursing Assistants (CNAs) and one out of one Certified Nursing Assistant Lead (CNAL) had the appropriate competencies to care for residents when the facility did not complete Annual Performance Evaluations for CNAs 1, 2, 3 and 4 and CNAL. This failure had the potential for resident care to be provided in an unsafe and incompetent manner. Findings: During an interview on 10/23/24 at 2:10 p.m. with CNA 1, CNA 1 stated they did not have an Annual Performance Evaluation in the last year. During a concurrent interview and record review on 10/23/24 at 2:18 p.m. with Director of Staffing Development (DSD), CNAs 1, 2, 3, 4 and CNAL's personnel folders were reviewed. DSD stated CNA 1's personnel folder indicated their last Annual Performance Evaluation was 4/22/23. DSD stated CNA 2's personnel folder indicated their last Annual Performance Evaluation was 10/12/23. DSD stated CNA 3's personnel folder indicated their last Annual Performance Evaluation was 6/28/23. DSD stated CNA 4's personnel folder…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-25 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure medications were appropriately acquired, received, and dispensed when: 1. One oral (administered by mouth) emergency medication kit (E-Kit) was not replaced within 72 hours after opening. 2. One injectable (medications that are administered into the body using needle and syringe) E-Kit had 15 expired medications. These failures had the potential to result in delayed treatments during emergency situations and placed residents at risks for receiving expired medications. Findings: During a concurrent observation and interview on 10/22/24 at 3:40 p.m. during an inspection of the E-kit, in the medication room, with Licensed Vocational Nurse (LVN) 2, there were two E-kits in the medication room. The first E-kit containing oral medications was noted to have been opened and sealed with red plastic ties, and a medication was last used on 10/9/24. According to LVN 2, the red plastic ties indicated the E-kit had been opened and used. LVN 2 stated they notified pharmacy on 10/9/24, but Pharmacy still had not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-25 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than five percent. During the medication pass, two medication errors were observed out of 33 opportunities for two of four residents ((Resident 16, Resident 24) resulting in an error rate of 6.06 percent. 1. Mirabegron (medication for overactive bladder) extended release 25 mg 1 tablet oral (by mouth) was crushed and administered to Resident 16. 2. Timolol maleate eye drops were not properly administered to Resident 24. These deficient practices resulted in medication not given in accordance with the manufacturer's specifications and per the standard professional practice, which may result in residents not receiving the full therapeutic effects of the medications. Findings: 1. During a medication pass observation (a process through which medication is administered to the resident) on 10/22/24 at 10:02 a.m., Licensed Vocational Nurse (LVN) 1 crushed mirabegron ER (extended release- medication that allows the body to feel the effects of the specific medication over a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-25 · tag F0801 — pattern
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to employ a full time Dietary Manager (DM) while they had a part time Registered Dietician (RD). This failure had the potential to result in inadequate resident kitchen oversight and placed 32 residents who received food from the kitchen, at risk to receive inadequate nutrition. Findings: During an interview on 10/21/24 at 2:09 p.m. with DM, DM stated they worked part time. DM stated they normally worked about 30 hours a week. During an interview on 10/22/24 at 10:38 a.m. with RD, RD stated they worked part time. RD stated they usually worked once a month for six to eight hours on site and consult remotely as needed. During an interview on 10/24/24 at 2:02 p.m. with RD, RD stated it was important to have a DM to make sure kitchen staff were following sanitation rules and regulations and to make sure they are following residents' diets and choices. During an interview on 10/24/24 at 12:07 p.m. with Administrator (ADM), ADM stated DM worked about 30 hrs. a week. During an interview on 10/25/24 at 11:20 a.m. with ADM, ADM stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-25 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food was stored and prepared under sanitary conditions when: 1. The freezer had three food items not labeled with date. 2. The freezer had two food items unsealed and open to air. 3. Staff did not wear a beard restraint while preparing resident food. 4. Resident refrigerator had three unlabeled and undated food items. 5. Six dry foods were stored less than 6 inches above the ground. 6. One expired canned food was available for resident use. 7. The refrigerator had one box of rotten bell peppers. These failures had the potential to put 32 residents at risk for cross contamination and food borne illnesses. Findings: During a concurrent observation and interview on 10/21/24, at 9:29 a.m. with [NAME] (CK) 1, the walk-in freezer was observed. The freezer had one box of Danish pastries opened to air and not sealed, one closed package of waffles that was not labeled with date, one opened package of waffles that was not labeled with date, and one package of pot roast was opened to air, unsealed, and not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-25 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow infection control practices for three (Resident 2, Resident 4, and Resident 16) of 34 sampled residents when licensed staff did not sanitize the reusable medication tray in between use for the residents and did not perform hand hygiene in between medication pass for Resident 16. These failures had the potential to result in cross contamination and spread of infection. Findings: During a medication (med) pass observation on 10/22/24 at 9:20 a.m. with LVN 1, LVN 1 prepared Resident 2's medications in a medicine cup, put them in the med tray and administered the medications to Resident 2 in her room. LVN 1 proceeded to the bathroom to wash his hands and took the med tray along. LVN 1 set the med tray on top of the sink and washed his hands, then took the med tray and exited Resident 2's room. LVN 1 placed the med tray on the med cart without sanitizing the med tray and continued to prepare the next resident (Resident 4)'s medications in the same med tray. During a med pass observation on 10/22/24 at 10:10…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-02 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure there was sufficient and qualified staff with the appropriate competencies and skill sets to carry out food and nutrition services for 13 of 14 residents on a pureed diet (food blended to a smooth consistency similar to pudding, mashed potatoes, or applesauce). The failure to employ either a full-time dietician, or a certified dietary/food service manager resulted in inadequate oversight of kitchen staff and improper pureed diet food preparation and had the potential to result in inadequate nutrition for residents on pureed diets. See also tag F 805. Findings: During a concurrent observation and interview on 10/30/23, at 11:30 a.m., in the kitchen, [NAME] stated he was going to puree the meatloaf. [NAME] placed sliced cooked meatloaf in a blender, added hot, steaming, clear liquid, which he stated was water, and turned on the blender. [NAME] poured some of the blender contents into a cup and poured the remainder into a container on the steam table. The blender contents were a light brown liquid with a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-02 · tag F0805 — failed to prepare food in a form residents can eat — widespread
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to follow the facility's recipes for 13 of 13 residents on pureed diets (pureed food is food blended to a smooth consistency similar to mashed potatoes, pudding, or applesauce). This failure resulted in unknown nutritional content of pureed meats, vegetables, and starches, and had the potential to result in inadequate nutritional intake for residents on pureed diets. See also tag F 801. Findings: During a concurrent observation and interview on 10/30/23, at 11:30 a.m., in the kitchen, [NAME] stated he was going to puree the meatloaf. [NAME] placed sliced cooked meatloaf in a blender, added hot, steaming, clear liquid, which he stated was water, and turned on the blender. [NAME] poured some of the blender contents into a cup and poured the remainder into a container on the steam table. The blender contents were a light brown liquid with a thin, watery consistency. [NAME] stated the blended meatloaf poured into the cup was for a facility resident on a liquid diet. [NAME] stated the blended meatloaf in the steam…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-11-02 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, for 37 of 37 residents, the facility failed to have measures in place for facility water systems to prevent the growth of Legionella (a bacteria spread through contaminated water which can lead to severe lung inflammation) and other water-borne pathogens (a virus, bacteria, or other organism that causes an illness). This failure had the potential to expose facility residents to water-borne pathogens, including Legionella, and result in illness and hospitalization. Findings: During an interview on 11/01/23 at 9:09 a.m., with Administrator (Admin), Admin stated he was not aware of any measures in place to test for Legionella in the facility's water systems and he would check with the maintenance department. Admin stated it was important to test for Legionella because residents could be at risk for water-borne pathogens. Admin stated there was no facility policy regarding Legionella testing since the facility did not test for Legionella. During an interview on 11/01/23 at 1:02 p.m., with Maintenance Director (MTD), MTD stated he did not test for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 10 citations
  • Potential for harm · E2023-11-02 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide education about pneumococcal vaccinations (an injection to reduce to risk of getting pneumonia; an infection of the lungs) and failed to offer pneumococcal vaccination to three (Resident 30, Resident 1, and Resident 12) of five sampled residents. This failure resulted in lack of knowledge of advantages of pneumococcal vaccination and had the potential to result in increased risk of contracting pneumonia for Resident 30, Resident 1, and Resident 12. Findings: A review of Resident 30's Health Record indicated an admission date in 2021. The immunizations information indicated Resident 30 had received a PPSV-23 (a type of pneumococcal vaccine) in 2009, and PCV-13 (another type of pneumococcal vaccine) in 2017. A review of Resident 1's Health Record indicated an initial admission date in 2017, and a readmission date in 2018. The immunizations information indicated Resident 1 had received PCV-13 in 2018, with no other type of pneumococcal vaccination…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-10-21 · tag F0583 — failed to protect personal privacy — widespread
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, Licensed Vocational Nurse 1 (LVN 1) failed to protect the privacy of all 38 residents in the facility when the list of resident names with vital signs (clinical measurements that indicate the status of a person's essential body functions) was left unattended on top of the medication cart. This failure had the potential to result in unauthorized access to information pertaining to residents' medical condition. Findings: During a medication administration observation and concurrent interview on 10/19/22, at 7:30 a.m., LVN 1 entered the first resident room in the hallway and left the facility form containing the list of all the resident names with vital signs, facing up on top of the unattended medication cart. LVN 1 stated she should have put away the paper or at least turned it upside down while away from the cart in order to protect resident privacy and record confidentiality from people visiting the facility. Review of the facility's policy and procedure (P&P) titled, Confidentiality of Information and Personal Privacy, revised on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-10-21 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review the facility failed to: 1. Ensure the Registered Dietitian (RD) provided frequent consultation to Food and Nutrition Services Director; and 2. Employ sufficient staff with the appropriate competencies and skill sets to carry out the functions of the food and nutrition service. These failures resulted in inadequate oversight of kitchen staff to ensure staff were conducting job duties in a safe and sanitary manner, resulting in the potential for food borne illness for 38 residents who ate food from the kitchen out of a facility census of 38. Findings: 1.Review of the Agreement to Provide Consultation Services dated April 22, 2022, indicated the purpose of the agreement was to provide a qualified RDN (Registered Dietitian Nutritionist) Consultant. The RDN's sole responsibility was to be guidance and council to the Nutrition Services Department. Responsibilities of the consultant included: provide consultation to administration regarding planning and priority setting based on initial and ongoing evaluation of the food service…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-10-21 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure kitchen staff competency when staff were not competent regarding their job duties. This failure had the potential for tasks not being carried out in a safe and sanitary manner resulting in contamination of utensils and equipment used by residents and food borne illness for 38 residents who ate food from the kitchen out of a facility census of 38. Findings: During the Federal Re-certification Re-visit survey conducted from 10/18/22 to 10/21/22, multiple issues were identified with storing and preparing food in a safe and sanitary environment and staff competency as far as carrying out tasks in a safe and sanitary manner (cross-reference F812). In an interview with the Dietary Manager (DM) on 10/20/22 at 10:05 a.m., DM stated to evaluate if staff understood the training/in-services she provided, she asked questions. DM said in a group session, maybe only one person would answer so she was not sure if everyone understood the training. DM also stated there was a communication gap. DM said some…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-10-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure 38 of 38 sampled residents had food prepared and stored in a safe and sanitary manner when: 1. Internal temperature of foods was above 41°F in the walk-in refrigerator and inaccurate thermometers were used to monitor temperatures of the refrigerator; 2. frozen meat was not thawed with proper procedures; 3. thawed meats and produce were not stored appropriately in the refrigerator; 4. staff did not perform hand hygiene moving from dirty to clean tasks; 5. staff did not follow manufacturer instructions for cleaning and sanitizing equipment; 6. food and supplements were stored outside of building without temperature control and exposed to pests; 7. moldy and unusable foods were not discarded; 8. staff did not follow sanitization steps for cleaning countertops; 9. dishwashing machine temperature logs indicated wash and rinse temperatures were below manufacturer specification for more than four months; 10. walk-in freezer floor had food debris and red liquid on floor; 11. opened and thawing foods were found…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-10-21 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure pharmacy services policies and procedures were followed when: 1. Two partially tablet-filled medication administration cards, without expiration dates, were left out unattended on top of the medication cart; and 2. Licensed Vocational Nurse 2 (LVN 2) left the medication cart unlocked and unattended in the hallway. This failure had the potential for loss or misuse of medications and the potential to jeopardize the residents' health and safety and could cause other complications. Findings: 1. During a medication administration observation and concurrent interview on 10/19/22, at 8:06 a.m., LVN 1 held Resident 2's medication administration card that indicated Losartan Potassium 50 mg tab with 4 tablets left in the bubble pack and Resident 25's Furosemide 20 mg tab with 20 tablets left in the pack. Both labels on the medication administration cards were without expiration dates. LVN 1 confirmed she accidentally left the two medication cards unattended on top of the medication cart as she wanted to remind…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-10-21 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement infection prevention and control practices for one resident for a census of 38 when the following was observed: 1. Registered Nurse (RN) 1 did not perform proper hand hygiene during wound care; 2. RN 1 did not use sterile gloves during wound care; 3. RN 1 did not sanitize overbed table before wound care; 4. RN 1 did not sanitize reusable supplies with alcohol; and 5. RN 1 did not dispose of contaminated supplies. These failures created a risk for cross-contamination (transfer of bacteria or other microorganisms from one substance to another) that could result in serious illness. Findings: During a concurrent observation and interview on 10/19/22, at 10:05 a.m., RN 1 was observed performing a resident's wound care. RN 1 was observed donning (put on) gloves, removed old dirty dressing from resident's wound, doffed gloves (remove), donned on clean gloves then cleansed mid-upper back wound with Bermal (cleansing spray) without performing hand hygiene. RN 1 doffed gloves again, then donned new gloves…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-21 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one (Resident 27) of five sampled residents received the necessary care to maintain good grooming and personal hygiene. This failure resulted in Resident 27 having long fingernails to his left contracted hand and had the potential to create discomfort, especially into the palm of his hand. Findings: A review of Resident 27's face sheet indicated Resident 27 was originally admitted to the facility in 2016 with diagnosis of Lewy Body disease (a progressive brain disorder associated with a decline in thinking, reasoning, and ability to perform everyday activities). A review of Resident 27's Minimum Data Set (MDS, an assessment tool used to guide care), dated 8/23/22, indicated Resident 27 was sometimes able to understand others and rarely/never was understood by others. The MDS indicated Resident 27 was totally dependent on activities of daily living including personal hygiene with one-person physical assist. During a concurrent observation and interview on 10/18/22, at 10:25 a.m., with Certified Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-21 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to accurately label two of two (Resident 2 and Resident 25) sampled resident's medications when: 1. For Resident 2, there was inaccurate and not identical labeling between the Medication Administration Record (MAR), Physician Orders, (PO), and medication administration card to facilitate safe administration of medication; and 2. For Resident 25, the Licensed Vocational Nurse 1 (LVN 1) did not label and date newly administered transdermal patch to Resident 25's skin. This failure had the potential for Resident 2 to receive the wrong medication dose of Seroquel (a medication used to treat certain mental/mood disorders) and for licensed nurses' inability to monitor patch administration was given to the resident as ordered. Findings: 1. A review of Resident 2's Face Sheet indicated resident was admitted to the facility in 2020 with diagnosis of major depressive disorder. A review of Resident 2's previous PO, dated 2/3/22, indicated an order for Seroquel (quetiapine) tablet 25 milligram (mg) two tabs twice a day for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-21 · tag F0888 — isolated
    Ensure staff are vaccinated for COVID-19
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement policies and procedures to ensure all staff were fully vaccinated for COVID-19 (a highly infectious respiratory disease) when staff vaccination rate was less than 100% and Certified Nurse Assistant (CNA) 2 did not have a non-medical exemption for the COVID-19 vaccine. This failure resulted in staff not receiving COVID-19 vaccine series and boosters without valid exemption. Findings: During a concurrent interview and record review, on 10/19/22, at 1:48 a.m., with Director of Staff Development/Infection Preventionist (DSD/IP), COVID-19 Staff Vaccination Status for Providers, dated 10/8/22, indicated as follows: i. Completely vaccinated - 53 ii. Granted non-medical exemption - 1 iii. Not vaccinated without exemption without exemption/delay - 1 iv. Total staff - 55 DSD/IP confirmed, CNA 2 did not have non-medical exemption for the COVID-19 vaccine. A review of facility's policy and procedure (P&P) titled, CORONAVIRUS DISEASE (COVID-19), Vaccination of Staff, dated 11/2021, indicated under religious exemptions 6.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
CHRISTIAN RETIREMENT CENTER OF NORTHERN CALIFORNIAOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF100%since 05/24/1972
HARVEY, ROBYNIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 01/01/2025
EKPENYONG, LOVIANIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/31/2024
KELLY, CHRISTINAIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 11/01/2022
NG, ANDREWIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/17/2024

CMS files one row per role, so the 12 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056370. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-25, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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