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Villa Siena

1855 Miramonte Avenue, Mountain View, CA 94040 · Non profit - Corporation · 30 certified beds · (650) 961-6484 Medicaid only — no Medicare

Call the home — (650) 961-6484 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0605) — most recent Jul 2025Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (15% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2490 Hospital Dr · (408) 900-8077 · Call to confirm hours
Pharmacy
1798 Miramonte Ave · (650) 969-6297 · Call to confirm hours
Grocery
Safeway0.1 mi
1750 Miramonte Ave · (650) 903-5850 · Call to confirm hours
Park
Duke Way · (650) 903-6326 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased23.1%10.2%15.4%worse
Long-stay residents who lose too much weight3.0%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.5%0.8%0.9%better
Long-stay residents with a urinary tract infection3.6%1.2%2.0%worse
Long-stay residents with depressive symptoms12.6%7.3%6.5%worse
Long-stay residents who were physically restrained9.7%0.4%0.1%worse than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury5.3%1.6%3.3%worse than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened24.9%9.8%16.1%worse
Long-stay residents on antianxiety or hypnotic medication10.1%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers7.5%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control15.1%10.2%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table28.2%12.0%17.1%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Staffing

0.45
RN hours/ resident / day
1.88
LPN hours/ resident / day
3.71
Aide hours/ resident / day
6.04
Total nurse hours/ resident / day
0.40
RN hoursweekends
15.2%
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 30 beds and averages 28.5 residents a day — about 95% occupied, or roughly 2 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 6.04 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.45 is below the 0.55-hour RN benchmark and nurse-aide staffing of 3.71 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 5.81 hrs/resident/day on weekends vs 6.13 on weekdays — 5% thinner on weekends. RN hours go from 0.48 to 0.40 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 15% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

11
deficiencies at the latest standard inspection (2025-07-28)
12
at the previous standard inspection (2024-04-22)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

34 citations, most serious first. The 10 most serious are shown; the remaining 24 are one tap away and print in full.

  • Potential for harm · F2025-07-28 · tag F0700 — widespread
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the proper use of side or bed rails (SR/BR, adjustable rigid bars attached to the side of the bed) for 30 out of 30 residents when:1.There was no documentation that indicated the facility conducted an accurate routine bed inspection following the Food and Drug Administration (FDA, a federal agency within the U.S. Department of Health and Human Services responsible for protecting public health by ensuring the safety, efficacy [the power to produce a desired result], and security of human and animal drugs, biological products [substances derived from living organisms and used in medicine for prevention, diagnosis, or treatment], medical devices, our nation's food supply, cosmetics, and products that emit radiation [like smoke detectors, microwave ovens, or wireless devices) entrapment zones for the facility's beds and side rails of 30 out of 30 residents (Residents 19, 13, 26, 6, 17, 21, 25, 5, 23, 16, 2, 18, 28, 1, 29, 27, 22, 12, 24, 4, 11, 9, 14, 8, 15, 10, 3, 7, 32, and 20), (with bed rails installed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-28 · tag F0604 — failed to not use physical restraints improperly — pattern
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure monitoring for safety, comfort, skin integrity, and continued need of the use of physical restraints (devices or techniques used to limit a person's movement or access to their body to ensure safety or manage behavior) were provided for two of three residents (Resident 10 and 28). This failure had the potential to adversely affect the safety and wellbeing of the residents.Review of Resident 10's admission record, indicated Resident 10 was admitted to the facility on [DATE] with diagnoses including Parkinson's disease (a progressive neurological disorder that affects movement) with dyskinesia (abnormal, involuntary movements), psychotic disorder with hallucinations (a mental illness where a person experiences hallucinations, which are sensory perceptions such as hearing voices or seeing things that aren't there), major depressive disorder (persistent low or depressed mood).Review of Resident 10's clinical record indicated she had a physician's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-28 · tag F0605 — failed to not use drugs as a restraint — pattern
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure 1 out of 5 sampled residents (Resident 29) was free from unnecessary psychotropic medication (drug that affects brain activities associated with mental processes and behavior) when Resident 29 received:1. PRN (as-needed) lorazepam (medication to treat agitation or anxiety) 9 times for a condition not as prescribed and without documented evidence of attempted behavioral (or non-pharmacological) interventions prior to its use; and2. PRN lorazepam order for 90 days but it was transcribed as 120 days.These failures resulted in unnecessary psychotropic medication for Resident 29 who received medication outside of the prescribed indication, without attempted behavioral interventions, and longer than prescribed.1. A review of Resident 29's clinical record indicated he was admitted to the facility with diagnoses including Alzheimer's disease (progressive disease that destroys memory and other important mental functions), general anxiety disorder (severe, ongoing anxiety that interferes with daily activities),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-28 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accurately reflect the status of residents in the assessment for 11 (Residents 26, 19, 6, 17, 18, 29, 22, 4, 14, 15, and 7) of 15 residents (residents who used side or bed rails [SR/BR, adjustable rigid bars attached to the side of the bed]) when the Minimum Data Set (MDS - a federally mandated resident assessment tool) assessment for Residents 26, 19, 6, 17, 18, 29, 22, 4, 14, 15, and 7 was coded they used SR/BRs as restraints.This failure increased the potential for inaccurate care to be provided for Residents 26, 19, 6, 17, 18, 29, 22, 4, 14, 15, and 7.For Resident 19:Review of Resident 19's Bed Rail assessment dated [DATE], it indicated the use of SR/BRs to serve as an enabler to promote independence.Review of Resident 19's annual MDS assessment dated [DATE], indicated Resident 19's brief interview for mental status (BIMS-an assessment tool used by facilities to screen and identify memory, orientation, and judgement status of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-28 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and implement comprehensive, resident-centered care plans, do timely initial assessment and develop baseline care plan for four out of sixteen sampled residents (Residents 1, 5, 8 and 28), when: 1. For Resident 1, the initial recreational activity assessment was not done in a timely manner and there was no baseline activity care plan; 2. For Resident 5, there was:a. no care plan developed for Resident 5's tardive dyskinesia (TD, an involuntary movement disorder that causes a range of repetitive muscle movements in the face, neck, arms and legs; a condition which sometimes develops as a side effect of long-term treatment with antipsychotic medications) andb. no care plan developed for dementia (a group of symptoms affecting thinking and social abilities interfering with daily functioning) care;3. For Resident 8, there was no care plan developed for the use of restraints; and 4. For Resident 28, there was no care plan developed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-28 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure that the resident care plans and assessment were reviewed and updated for effectiveness in two of sixteen sampled residents, (Residents 2 and 22), when: 1. For Resident 2, the activity care plan and hospice care plan were not reviewed and updated quarterly and2. For Resident 22, the activity assessment and activity care plan were also not reviewed and updated quarterly. These failures had the potential to result in the residents not receiving the interventions necessary to maintain their highest level of well-being.1.During the lunch observation of Resident 2 on 7/21/25 at 12:32 p.m., she was eating lunch with the assistance of the facility staff. Resident 2 was confused and could not answer questions. Review of Resident 2's admission record (document created when a resident is admitted to a healthcare facility, containing the vital information about the resident) indicated, she was admitted to the facility on [DATE] with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-28 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide care in accordance with standards of practice for two out of two residents (Resident 28, and 29) when there was no physician's order, monitoring, and policy for the use of Wander Guard (a monitoring device to alert staff when a resident approaches or exits a designated area).Review of Resident 28's admission record, indicated Resident 28 was admitted to the facility on [DATE] with diagnoses including unspecified dementia (a decline in mental abilities, severe enough to interfere with daily life), essential hypertension (high blood pressure that does not have a known cause), cataract (a clouding of the natural lens of the eye, which can cause blurred vision and other vision problems).During an interview with Registered Nurse (RN) C, on 7/25/25 at 11:13 a.m., RN C confirmed Resident 28 have wander guard.During a concurrent interview and record review with the Director of Nursing (DON), on 7/25/25 at 2:17 p.m., the DON confirmed there was no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-28 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure safe food storage practices and sanitary conditions in the kitchen when three of 13 avocados were wrinkled, soft and dented, and nine of 13 cutting boards had deep cut marks and brown discoloration on their surfaces.These failures had the potential to cause food contamination and spread food-borne illnesses to residents who received their food from the kitchen. During a concurrent observation and interview on 7/21/25 at 8:53 a.m., with the Nutrition Service Director (NSD), the NSD confirmed the three pieces of avocado were wrinkled, soft and dented. The NSD stated the avocados will not be served and will be thrown out.Review of the facility's policy and procedure (P&P), titled Food Receiving And Storage of Cold Foods: Suggested Refrigerated Storage Guidelines, dated 2023, indicated Fruit - check quality.During a concurrent observation and interview on 7/21/25 at 9:02 a.m., with the NDS, the NSD confirmed the nine cutting boards had deep cut marks and dark discoloration on the surface. The NSD stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-28 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to conduct the Certified Nursing Assistant's (CNA) Annual Performance Evaluation (a formal, documented review of an employee's work over the past year, assessing their performance against established goals and expectations) for two (CNA E and CNA F) of five sampled employees.This failure did not ensure CNA E and CNA F had the necessary job knowledge and had worked to provide safe resident care.During a review of the facility's randomly selected five employee files on 7/25/2025 at 9:45 a.m., indicated:1. * CNA E's Annual Performance Evaluation from the period 4/16/2023 to 4/16/2024 was completed and there was no Annual Performance Evaluation completed from the period 4/16/2024 to 4/16/2025 in the employee file; and2. * CNA F's Annual Performance Evaluation from the period 4/16/2023 to 4/16/2024 was completed and there was no Annual Performance Evaluation completed from the period 4/16/2024 to 4/16/2025 in the employee file.During a concurrent interview with human resources staff (HR) on 7/25/2025 at 11:28 a.m., HR reviewed CNA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-28 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to update the daily nurse staffing information posts for 7/19/2025, 7/20/2025, and 7/21/2025.This failure communicated inaccurate facility staffing information to residents and visitors.During an observation beside the facility's nurse station on 7/21/2025 at 10:15 a.m., a glass covered board was observed and the facility's daily nurse staffing information dated 7/18/2025 was posted (picture taken).During another observation on 7/21/2025 at 3:21 p.m., beside the facility's nurse station, the daily nurse staffing information posting was changed to a new one dated 7/22/2025 (picture taken).During a concurrent interview with registered nurse C (RN C) and photo review on 7/22/2025 at 2:38 p.m., RN C reviewed the pictures of the daily nurse staffing information taken on 7/21/2025. RN C confirmed the first picture was dated 7/18/2025 and the second picture was dated 7/22/2025. RN C stated the daily nurse staffing information should have been updated during the weekend and it should be updated by night shift nurses.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
Show the remaining 24 citations
  • Potential for harm · Dcited before2025-07-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure an expired emergency kit (a kit/box containing medications for immediate use during a medical emergency) and a medication were replaced timely to ensure unexpired medications were available for resident use.During a visit to the medication room on 7/21/25, at 10:21 a.m., with Licensed Vocational Nurse (LVN) B, an emergency kit containing three refrigerated medications was observed in the medication refrigerator. A review of the contents list on the outside of the kit indicated the expiration date for two lorazepam vials (injectable medication to treat seizures and agitation) was 3/2025. Further inspection of the contents inside with LVN B revealed one lorazepam vial had the expiration date of 3/2025 (4 months ago), and another vial expired in 4/2025. LVN B acknowledged this finding and stated it should be replaced.On 7/21/25, at 10:37 a.m., random inspection of medications in the medication room with LVN B revealed a tube of Capzasin Quick Relief Gel (topical medication for arthritis pain) for Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-22 · tag F0883 — failed to offer flu and pneumonia vaccines — widespread
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policies for influenza vaccine (known as flu shot, immunization against infection by influenza viruses) and pneumococcal vaccine (vaccine to prevent bacterial pneumonia [infection of the lungs]) when the facility did not offer pneumococcal vaccinations and influenza vaccinations in accordance with the current Centers for Disease Control and Prevention (CDC) recommendations to 22 of 29 residents (Residents 2, 3, 5, 6, 7, 9, 10, 11, 12, 13, 14, 15, 16, 18, 20, 21, 23, 24, 25, 26, 27, and 181). This failure had the potential to put the residents at risk of acquiring pneumococcal and influenza infections. Findings: 1. Review of Resident 2's face sheet indicated that the resident was admitted on [DATE]. Review of Resident 6's face sheet indicated that the resident was admitted on [DATE]. Review of Resident 7's face sheet indicated that the resident was admitted on [DATE]. Review of Resident 9's face sheet indicated that the resident was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-22 · tag F0604 — failed to not use physical restraints improperly — pattern
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain informed consents for the use of restraints (a specific intervention or device that prevents the patient from moving freely or restricts normal access to the patient's own body) for 13 of 13 sampled residents (2, 3, 5, 7, 8, 9, 15, 17, 18, 20, 24, 26, and 29) who were using a personal safety alarm (a small, noise-making device meant to surprise a potential attacker or draw attention to an individual in distress), floor mat alarm (a mat that is placed on the floor which sounds when it senses that a person is walking over it), and wander/elopement alarm (the person at risk of eloping is provided with a bracelet or anklet that triggers an alarm if they attempt to exit those doors which then alerts staff so they can assist the individual), when 1. There was no documentation indicating that Resident 2 or her responsible parties (RP) signed the informed consent to use the floor mat alarm; 2. There was no documentation indicating that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-22 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately assess and complete the Minimum Data Set (MDS, an assessment tool) for 20 of 29 residents (Residents 2, 3, 5, 6, 7, 9, 10, 11, 13, 14, 15, 16, 18, 20, 21, 23, 24, 25, 26, and 29). This failure had the potential to compromise the facility's ability to develop and implement resident-centered care plans and interventions. Findings: 1. Review of Resident 29's clinical record indicated that she was admitted on [DATE]. Resident 29's MDS dated [DATE] was reviewed. The MDS section M0210 asked, Does this resident have one or more unhealed pressure ulcers/injuries? and was coded 0. No. Resident 29's MDS dated [DATE] was reviewed. The MDS section M0210 was coded 1. Yes. The MDS section M0300 asked to enter Current number of unhealed pressure ulcers/injuries at each stage, and number 1 was entered for B. stage 2: 1. Number of stage 2 pressure ulcers; number 1 was entered for B. stage 2: 2. Number of these stage 2 pressure ulcers that were present upon…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-22 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a registered nurse (RN) was on duty for 8 consecutive hours for 8 days during the months of October, November, and December of 2023. This failure had the potential to affect resident's care, health, and wellbeing. Findings: A review of the facility's Staff Schedule Sheet - Licensed Nurses dated October 2023, indicated, no RN was scheduled or was on duty on 10/7/23, 10/21/23, or 10/28/23. A review of the facility's Staff Schedule Sheet - Licensed Nurses dated November 2023, indicated, no RN was scheduled or was on duty on 11/4/23, 11/11/23, or 11/24/23. A review of the facility's Staff Schedule Sheet - Licensed Nurses dated December 2023, indicated, no RN was scheduled or was on duty on 12/2/23, or 12/9/23. During an Interview with the director of nursing (DON) on 4/18/24 at 11:08 a.m., she stated the facility was unable to provide evidence that an RN was on duty at the facility for the above dates in October, November, and December of 2023. The DON confirmed there was no RN on duty on 10/7/23, 10/21/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-22 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food service operations were carried out according to standards of practice when: 1. The ice machine drain pipe and the floor drainage sink did not have air gaps (an unobstructed vertical space between the water outlet and the flood level of a fixture), 2. A Dietary Aide did not wear a hair net while serving food in the the Skilled Nursing Facility (SNF) kitchen, 3. The temperature of the resident's refrigerator in the activity room was not recorded two times each day. These failures could potentially expose 29 residents to harmful contaminants that could cause foodborne illness. Findings: 1. During a concurrent observation and interview on 4/15/2024 at 11:25 a.m. with the Food Service Director (FSD) in the SNF Kitchen, the ice machine drain pipe touched the bottom of the floor drainage sink. The FSD confirmed the above observation and stated that there should be a two-inch air gap between the ice machine drain pipe and the bottom of the floor drainage sink. During a review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-22 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement care plans for one of 13 sampled residents (Resident 8) when a care plan for a fall was not developed. This failure had the potential to not meet the resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment. Findings: Review of Resident 8's clinical record indicated she was admitted on [DATE] and had diagnoses including dementia (a decline in mental capacity affecting daily function), congestive heart failure (a chronic condition in which the heart doesn't pump blood as well as it should), and personal history of traumatic fracture (broken bone from force being applied to a bone). Review of Resident 8's minimum data set (MDS, an assessment tool) dated 4/03/24 indicated she had a brief interview of mental status (BIMS, a tool used to assess cognition) score of 03, meaning she had severe cognitive impairment [a score of 0 to 7 indicates severe cognitive impairment, 8-12…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide respiratory care in accordance with professional standards of practice for one of one sampled resident (Resident 27) when: 1. Resident 27's nasal cannula (NC, flexible tubing inserted into the nostrils and attached to an oxygen source) and humidifier were outdated; 2. The licensed nurses failed to document when oxygen was administered to Resident 27; 3. Resident 27's physician order for oxygen did not have an indication for use. These failures had the potential to compromise Resident 27's health and safety. Findings: 1. Review of Resident 27's clinical record indicated he had diagnoses including heart failure (heart cannot pump enough blood and oxygen to support other organs in the body), hypertensive heart disease with heart failure (type of high blood pressure that affects the blood vessels of the heart), and cardiomyopathy (chronic disease of the heart muscle). During an observation on 4//15/24 at 9:35 a.m., Resident 27 was lying in bed receiving oxygen at 2 liters per minute (LPM, rate of oxygen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-22 · tag F0711 — isolated
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain physician admission orders for two of 29 residents (Resident 1 and 17). These deficient practices had the potential for unauthenticated and inaccurate treatment orders. Findings: A review of Resident 1's face sheet indicated Resident 1 was admitted to the facility on [DATE] with diagnoses including chronic atrial fibrillation (an irregular, often rapid heart rate that causes poor blood flow) and heart failure (condition in which the heart does not pump blood as well as it should). A further review of Resident 1's physician order summary indicated no order for admission to the facility. A review of Resident 17's face sheet indicated Resident 17 was admitted to the facility on [DATE] with diagnoses including unspecified atrial fibrillation and sequelae (consequence) of cerebral infarction (also called ischemic stroke, disrupted blood flow to the brain due to problems with the blood vessels that supply it). A further review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-22 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a physician's order for a PRN (as needed) psychotropic medication (medication capable of affecting the mind, emotions, and behavior) was limited to 14 days for one of five sampled residents (Resident 27). This failure had the potential to result in the resident receiving the medication for an excessive length of time and experiencing adverse medication side effects. Findings: Review of Resident 27's physician order dated 3/14/24 indicated Lorazepam 0.5 milligrams (mg, unit of dose measurement). Give one tablet by mouth every 6 hours PRN as needed for anxiety/restlessness as manifested by inability to relax. Review of Resident 27's medication administration record (MAR) indicated Resident 27 received PRN Lorazepam 0.5 mg on 4/3/24, 4/4/24, and 4/5/24. During an interview and concurrent record review with director of nursing (DON) on 4/18/24 at 9:07 a.m., she stated PRN psychotropic medications should be limited to 14 days unless the physician provides a rationale to extend the PRN use beyond the 14 days. The DON…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-22 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure proper medication storage for three out of 29 residents (Residents 6, 13, 27) when expired or discarded medications were stored, not put away. This failure had the potential for residents to receive medications with unsafe and reduced potency from being used past their expiration date, which could lead to unsafe medication for the residents. Findings: 1. During an inspection of the medication cart with LVN C on [DATE] at 3:18 p.m., a Latanoprost solution (eye drop for glaucoma [eye disease]) for Resident 6 was stored in the cart. The medication container box indicated it was opened on [DATE], and the expiration date was [DATE]. LVN C confirmed the Latanoprost solution had expired and should have been removed from the cart. A review of Lexi-comp, a nationally recognized drug information resource, indicated the following for Latanoprost solution storage: Once opened, the container may be stored at room temperature for 6 weeks. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-22 · tag F0813 — isolated
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to properly store and label the food brought from outside the facility by the family for one of one sampled residents (Resident 24). This failure had the potential for unsafe storage and might result in foodborne illness. Findings: During an observation with the Director of Staff Development (DSD) on 4/17/2024 at 2:25 p.m., seven small plastic containers in an open big container for Resident 24 were not labeled with a date in the residents' refrigerator. During an observation on 4/18/2024 at 2:28 p.m., it was observed that seven small plastic containers in an open big container for Resident 24 were not labeled with a date in the residents' refrigerator. During a concurrent observation and interview with the Food Service Director (FSD) on 4/19/2024 at 9:20 a.m., seven small containers in an open big plastic container for Resident 24 were not labeled with dates in the residents' refrigerator. The FSD confirmed the above obervation and stated that all the food in the refrigerator should be labled with residents'…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to ensure infection prevention practices were followed when: 1. For Residents 2, 12, and 22, staff did not clean the glucometer machine according to the manufacturer guidelines; and 2. For Resident 29, staff did not perform hand hygiene during a wound treatment procedure. These failures had the potential to spread infection in the facility. Findings: 1. During a medication administration observation on 4/16/24 at 11:45 a.m., Licensed Vocational Nurse A (LVN A) used a glucometer machine to take Resident 2's blood sugar. LVN A cleaned the glucometer machine with a Sani-Cloth wipe (a disinfectant wipe, a product used to kill microorganisms) and put the glucometer in the medication cart without any air drying time. During an observation on 4/16/24 at 11:58 a.m., LVN A used a glucometer machine to take Resident 22's blood sugar. LVN A cleaned the glucometer machine with a Sani-Cloth wipe and put the glucometer in the medication cart without any air drying time. During an observation on 4/16/24 at 12:03 p.m., LVN A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-24 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record review the facility failed to ensure to follow their policy and procedure for nurse assistant certification for one of three certified nursing assistants (CNA A) during his employment. This failure had the potential for not meeting resident's safety, and attain or maintain the highest practicable physical, mental, and psychosocial well-being of 27 residents currently residing in the facility. Findings: During record review of employee file for current nurse assistant certification for CNA A indicated, CNA A's nurse assistant certification expired on [DATE]. During the search for CNA A's nurse assistant certification verification status at the California Department of Public Health (CDPH)'s License and Verification (L &V) web site (a collection of files accessed through a web address, covering a particular subject and managed by a particular person or organization) on [DATE] indicated there was no active nurse assistant certification for CNA A. Review of facility's Daily staffing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-09 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure food was stored, prepared, and served in accordance with professional standards for food safety when: 1. An ice machine was not kept in a sanitary condition; and 2. The certified nursing assistant G (CNA G) assisted two residents (Resident 8 and 5) in then dining room without performing hand hygiene. These failures had the potential to cause cross-contamination of food (cross-contamination occurs when unclean surfaces or utensils spread germs to food and can potentially cause foodborne illness), the growth of microorganisms, and foodborne illness for the 29 residents eating at the facility. Findings: 1. During an observation on 12/05/22 at 10:02 a.m. in the main kitchen, the ice machine had blackish substances on the interior top part. There was no signage indicating the ice machine was out of order or not in use. The top part was wiped with white paper towel, and the white paper towel had blackish substances. There was the monthly ice machine cleaning log on the top of the ice machine. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-12-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility record review, the facility failed to implement infection control practices when the licensed vocational nurse D (LVN D) did not perform hand hygiene prior to donning (putting on) gloves during medication administration for three of five randomly selected residents (Residents 1, 25, and 3). This failure put residents and staff at risk of possible spread of infection. Findings: 1a. During a medication administration observation on 12/6/2022 at 8:42 a.m., the LVN D entered Resident 1's room, donned a new pair of gloves and administered Resident 1's oral (by mouth) medications and nasal spray. The LVN D did not perform hand hygiene prior to donning gloves. 1b. During a medication administration observation on 12/6/2022 at 9:10 a.m., the LVN D entered Resident 25's room, donned a new pair of gloves and administered Resident 25's nasal spray. The LVN D did not perform hand hygiene prior to donning a new pair of gloves. 1c. During another medication administration observation on 12/6/2022 at 9:41 a.m., the LVN D donned another pair of gloves…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure services were provided to meet the professional standard of practice for 5 of 12 sampled residents (Residents 4, 19, 3, 13 and 1) when: 1) Licensed vocational nurse D (LVN D) did not check Resident 4, 19 and 3's blood pressure (BP) and pulse rate (PR) or heart rate (HR) prior to administration of antihypertensive (a type of medication used to lower blood pressure) medication. 2) documentation of pacemaker (implanted device for a heart condition, a battery-powered device implanted inside the heart to restore a normal heartbeat.) information in residents' medical records were lacking for Residents 1, 4 and 13. 3) No pacemaker care was included in Resident 4's care plan. These failures had the potential to jeopardize the residents' health. Findings: 1a. During a medication pass observation on 12/6/2022 at 8:58 a.m., the licensed vocational nurse D (LVN D) administered Resident 4's medications: Lisinopril 20 milligram (mg- unit of measurement) 1 tablet (tab) and Metoprolol Succinate ER (extended release)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-09 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide treatment and care in accordance with professional standards of practice for two of 12 sampled residents (Residents 26 and 27) when: 1. For Resident 26, nursing staff did not apply Posey boot (heel protector) to left foot as ordered; and 2. For Resident 27, there was no proper supervision in the dining room and a nutrition care plan was not updated. These failures had the potential to affect the residents care and jeopardize their health and well-being. Findings: 1. Review of Resident 26's clinical record indicated she was admitted [DATE] and had the diagnoses of Alzheimer's disease (a condition characterized by memory loss), pressure ulcer (injury to skin and tissue resulting from prolonged pressure on the skin) of left heel, and hypertension (high blood pressure). Review of Resident 26's physician order dated 4/18/22, indicated Posey boot on left foot. During an observation on 12/07/22 at 3:30 p.m., while Resident 26 was lying…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0712 — isolated
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review the facility failed to ensure residents were seen by their attending physicians for two of 12 sampled residents (Residents 11 and 9). These failures had the potential to affect residents' care, health, and wellbeing. Findings: 1. A review of Resident 11's clinical records indicated, Resident 11 was admitted on [DATE] with diagnoses including dementia (a condition characterizes by a decline in mental capacity affecting daily function), hypertension (high blood pressure), depression (a mood disorder that causes a persistent feeling of sadness and loss of interest), and osteoarthritis (OA, joint disease characterized with pain). During a concurrent interview and record review with the director of staff development (DSD) on 12/7/2022 at 1:01 p.m., the DSD reviewed Resident 11's physician's progress notes. The DSD confirmed the physician's last visit to Resident 11 was on 8/31/2022. The DSD stated the physician should visit residents in their facility monthly until stable and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-09 · tag F0727 — failed to provide required RN coverage — isolated
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide a registered nurse (RN) for at least 8 hours a day to 29 residents. This failure had the potential to affect resident's care, health, and wellbeing. Findings: During multiple observations at the facility on 12/5/2022 from 8:30 a.m. to 4:00 p.m., 12/6/2022 from 8:00 to 4:00 p.m., 12/7/2022 from 8:30 a.m. to 4:00 p.m., 12/8/2022 from 8:30 a.m. to 2:00 p.m. and 12/9/2022 from 8:30 a.m. to 2:00 p.m., there were no RN available. During a concurrent interview and record review on 12/9/2022 at 10:28 a.m., the Director of Staff Development (DSD) reviewed the daily staffing sheet, dated 12/1/2022 to 12/9/2022. The DSD confirmed their director of nursing (DON) who was an RN, was on vacation. The DSD confirmed there was no RN coverage since 12/3/2022. The DSD stated, they only have one RN scheduled every Sunday, but the RN was off on 12/4/2022. During an observation on 12/9/2022 at 10:30 a.m., the DSD asked the executive director (ED) about the RN coverage. The ED stated, Yes, we don't have an RN right now. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-09 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the daily staffing information posted was complete. This failure had the potential to result in nurse staffing misinformation about resident's care. Findings: During a concurrent observation and record review on 12/5/2022 at 10:22 a.m., a nurse staffing information was observed posted on a board within a sliding glass display case, beside the nurse station. The posting was titled, Villa [NAME], Report of Nursing Staff Directly Responsible for Resident Care, dated 12/5/2022, it indicated nothing about the total number and the actual hours of licensed and unlicensed staff directly responsible for resident care per shift and the resident census. During a concurrent interview and posting review on 12/9/2022 at 10:48 a.m., the director of staff development (DSD) reviewed the nurse staffing posting. The DSD confirmed there was no total number and actual hours of licensed and unlicensed staff directly responsible for resident care per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure an account of controlled drug was maintained and reconciled for one of three randomly selected residents (Resident 5). This failure had the potential for misuse or diversion of controlled medications. Findings: A review of Resident 5's Physician Orders for the month of December 2022, it indicated, TRAMADOL HCL [a class of drugs known as opioid analgesics - use to relieve moderate to severe pain] 50 MG TABLET [tab]- GIVE 2 HALF TABS = 50 MG THREE TIMES A DAY PRN [pro re nata - as needed only] (ONLY IF PAIN IS EQUAL TO OR GREATER THAN 7/10 [for severe pain]). During a concurrent observation and record review on 12/5/2022 at 3:39 p.m., a narcotic count was performed with the licensed vocational nurse F (LVN F). The actual count of Resident 5's Tramadol HCL 50 mg half tablets was 80 half tablets. The LVN F reviewed Resident 5's Controlled Drug Record of Tramadol 50 mg half tablets and stated there should be 81 half tablets of Tramadol HCL as indicated. During a follow up interview with the LVN F on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-12-09 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to properly label and store medications and biologicals when: 1. The medication cart drawer had some sticky, brown substance at the bottom and on the sides; 2. A box of Loperamide Hydrochloride (a medication for loose stools) 2 mg (milligram - a unit of measurement) tablets for Resident 26 was expired and stored in the medication cart; 3. A bottle of Fluticasone Propionate (a nasal spray for relief of nasal congestion, itchy and runny nose) for Resident 1 was not labeled. These failures had the potential for residents to receive unsafe and reduced potency of medications. Findings: 1. During an inspection of the facility's medication cart and interview with the licensed vocational nurse F (LVN F) on [DATE] at 3:31 p.m., the drawer below the narcotic box had some over the counter medications placed on a removable box. The bottom part of the removable box had some sticky and brownish build up substance. The bottom and side part of the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-12-09 · tag F0851 — isolated
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to electronically submit staffing information based on payroll data on a quarterly schedule to the Centers for Medicare & Medicaid Services (CMS) in 2022. The deficient practice prevented the provision of complete and accurate direct care staffing information to the public. Findings: A review of facility's Payroll-Based Journal (PBJ - nurse staffing and non-nurse staffing datasets) Data Report indicated, the facility did not submit the third fiscal year quarter of 2022 (April 1-June 30) staffing information based on payroll data. During an interview with the director of staff development (DSD) on 12/9/2022 at 10:25 a.m., the DSD stated the human resource (HR) staff was responsible for the submission of the staffing information to CMS. During an interview with the HR staff on 12/9/2022 at 11:18 a.m., the HR staff stated the submission of the staffing information to CMS should have been done on a quarterly basis. A review of CMS' Electronic Staffing Data Submission Payroll-Based Journal: Long-Term Care Facility Policy Manual,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

What families pay in CA

Paying with Medicaid

CMS lists this home as Medicaid-certified only — it can accept Medicaid for long-term care, but it is not Medicare-certified, so Medicare will not pay for a short rehabilitation (“skilled nursing”) stay here. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 05A364. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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