O'connor Hospital D/P SNF
2105 Forest Avenue, San Jose, CA 95128 · Government - County · 24 certified beds · (408) 947-2831 Medicare & Medicaid certified
On the public record, this home looks stronger than most — but visit before you decide.
- a strong health-inspection score (5/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (12% vs 45% nationally) — better care continuity
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- a high number of inspection citations overall (23) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 5 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents who lose too much weight | 4.4% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 3.7% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 7.5% | 1.2% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 0.0% | 7.3% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 1.6% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents on antianxiety or hypnotic medication | 12.1% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 95.5% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.0% | 4.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 5.6% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 6.8% | 12.0% | 17.1% | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Staffing
How full it usually is: this home is certified for 24 beds and averages 22.9 residents a day — about 95% occupied, or roughly 1 bed typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 8.73 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 3.13 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.09 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 7.87 hrs/resident/day on weekends vs 9.08 on weekdays — 13% thinner on weekends. RN hours go from 3.36 to 2.56 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 12% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
23 citations, most serious first. The 10 most serious are shown; the remaining 13 are one tap away and print in full.
- Potential for harm · Dcited before2025-08-29 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure needed care and services were provided in accordance with professional standards of practice for four residents (Resident 3, 5, 12, 16) when:1.Resident 3 had a rectal tube (a flexible tube inserted into the rectum to manage bowel issues, such as channeling loose stool or gas into a collection bag) without a Physician Order,2. For Resident 5 and Resident 12, licensed staff did not administer a water flush prior to medication administration,3. For Resident 16, licensed staff did not use two resident identifiers to verify the resident's identity (ID) before medication administration.These failures resulted in insertion of a rectal tube into a Resident without physician orders, and the potential for errors in administering medications to the wrong Resident.Findings: 1.During an observation in Resident 3's room on 8/25/25 at 10:44 a.m., a covered collection bag connected to a tubing was noted hanging on the side of Resident 3's bed. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-29 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility had a medication error rate of 8.1% when three medication errors occurred out of 37 opportunities during the medication administration observation for three out of nine residents (Residents 5, 12, and 16) when:1. Nursing staff did not flush Resident 5 and 12's gastrostomy tube (G-tube; a tube surgically inserted through the abdomen into the stomach to administer nutrition and medications) prior to medication administration, 2. Nursing staff did not use two resident identifiers before administering medication to Resident 16.These failures had the potential for complications, such as clogging of the G-tube, for the residents, and potential errors in administering medications to the wrong Resident. Findings:1a. During a medication administration observation on 8/26/25 at 8:23 a.m., Licensed Vocational Nurse (LVN) C was observed preparing 3 medications for Resident 5. LVN C crushed each solid medication individually and diluted each with about 30 ml (milliliter, a unit of measurement) of water. After finishing, LVN C…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-05-20 · tag F0700 — widespreadTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure proper use of side rails (or bed rails, adjustable rigid bars attached to the side of a bed [examples include safety rails, grab bars, and assist bars]) for 23 of 23 residents (Residents 1, 14, 21, 15, 10, 13, 11, 2, 7, 3, 22, 8, 19, 5, 9, 4, 6, 12, 16, 17, 18, 20, and 23), when 1. For Residents 4 and 23, the Siderail Assessment indicated side rails were not required, though the residents were observed to have side rails. 2. The facility failed to offer/or attempt alternatives prior to the use of side rails and no documentation indicated alternatives were offered and/or attempted prior to using side rails for 23 of 23 residents with side rails (Residents 1, 14, 21, 15, 10, 13, 11, 2, 7, 3, 22, 8, 19, 5, 9, 4, 6, 12, 16, 17, 18, 20, and 23). These failures had the potential to place the residents at risk of entrapment and serious injury. Findings: 1. During an observation in Resident 4's room on 5/13/24 at 11:00 a.m., Resident 4 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure that proper care and treatment services for the use of oxygen (O2, colourless, odourless, tasteless gas essential to living organisms; it is not flammable but causes other materials that burn to ignite more easily and to burn far more rapidly, that a fire involving oxygen can appear explosive-like) were provided for 19 of 19 sampled residents (Residents 2, 3, 11, 6, 15, 21, 10, 22, 12, 18, 13, 20, 1, 19, 23, 16, 5, 8, and 9) as there were no Oxygen In Use signs at these 19 residents' doors. This deficient practice had the potential to harm residents receiving O2 therapy. Findings: A review of the facility document titled Sub-Acute Patient List, updated 5/1/24, indicated in the O2 column that Residents 2, 11, 6, 15, 21, 10, 22, 12, 18, 13, 20, 1, 19, 23, 16, 5, 8, and 9 were receiving O2. However, Resident 3 was indicated as being on room air (RA, without supplemental oxygen), but a portable O2 tank was observed at the head of the bed in Resident 3's room. During an observation on 5/14/24 at 12:49 p.m.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-20 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide the call light within resident's reach for one of 12 sampled residents (Resident 22). This failure had the potential to negatively affect the resident's safety and delay the care and services to the residents in the facility. Findings: During a concurrent observation and interview on 5/16/24, at 9:50 a.m., in Resident 22's room. Resident 22 was awake and sitting up in bed without the call light in reach. The call light was attached to a monitor above Resident 22's bed. Resident 22, who was alert and oriented, stated that sometimes the staff forgets to give her the call light after changing her. Resident 22 stated, I just wait for them to come back and remember it. During a concurrent observation and interview on 5/16/24, at 10:00 a.m., with Registered Nurse J (RN J), RN J entered Resident 22's room removed the call light from the monitor above the bed, and placed it in Resident 22's hand. RN J stated Certified Nursing Assistant (CNA) K had been providing care and forgot to give the call light to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-20 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview, and record review, the facility failed to apply the right hand splint (a semi-rigid device to prevent or maintain a body part in a functional position) to one of 12 sampled residents (Resident 7) for contracture (condition of shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints) management as ordered by the physician. This failure had the potential to worsen contractures in Resident 7's right hand. Findings: During a concurrent observation and interview on 5/13/24, at 09:00 a.m. in Resident 7's room, the surveyor observed Certified Nursing Assistant (CNA) K just finishing care for Resident 7. Resident 7 was lying in bed, non-verbal, with both hands contracted. Rolled hand towels were place in both palms of Resident 7. CNA K stated she always apply hand towels to prevent contractures and that the family would put the splint on the right hand. During a concurrent interview and record review with Registered Nurse (RN) G, on 5/13/24, at 2:08 p.m., Resident 7's Physician's Order was reviewed.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-20 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure accurate accountability of controlled medication (medication with high potential for abuse and addiction) when random controlled medication use audit for one of two residents (Resident 2) did not reconcile. The medication was signed out of the Controlled Drug Record (CDR, an inventory sheet that keeps record of the usage of controlled medications) but not documented on the Medication Administration Record (MAR, used to document medications taken by each individual) to indicate they were administered to the resident. The failure resulted in inaccurate accountability and had the potential for misuse or diversion of controlled medications. Findings: The Controlled Drug Record (CDR) for two residents receiving PRN (Pro Re Nata, meaning as needed) controlled medications were requested for review during the survey. A review of Resident 2's clinical record indicated he had a Physician order for Tramadol (Ultram, a controlled medication for pain) 50 milligrams (mg, unit of measurement) 1 tablet via gastrostomy tube (G-tube,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-20 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to monitor side effects of anticoagulant (medicines that help prevent blood clots) medication for two of 12 sampled residents (Residents 7 and 1) reviewed. This failure had the potential to put the residents at risk for complications and adverse effects from the medication. Findings: 1. Review of Resident 7's clinical record indicated Resident 7 was admitted on [DATE] and had diagnosis of Anoxic Brain Injury (lack of oxygen to the brain). Review of Resident 7's Physician Orders, indicated Resident 7 had an order dated 8/16/19 for Rivaroxaban (Xarelto, used to treat and prevent blood clots) 20 milligrams (mg, unit of measurement), gastrostomy tube (G-tube, a tube inserted into the stomach and can be used to give medication and liquids) daily. Indication for this medication: Deep vein thrombosis (DVT, a blood clot that forms within the deep veins)/Pulmonary Embolism (PE, a blood clot that forms and travels to the lungs). Review of Resident 7's Physician…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-20 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility had a medication error rate of 8% when two medication errors occurred out of 25 opportunities during the medication administration for two of eight residents (Residents 14 and 12). The failure resulted in medications not given as per accepted professional standards of practice and had the potential for residents not receiving the full therapeutic effects of medications which may negatively affect the residents' health. Findings: During a concurrent observation and interview on 5/14/24 at 12:49 p.m., at Resident 14's bedside, Licensed Vocational Nurse (LVN) A administered Genteal Tears (artificial tear to treat dry eyes or irritation) 0.1-0.3-0.2% ophthalmic solution 2 drops on both eyes to Resident 14. LVN A did not wait between administering the same eye drop medication. LVN A stated he did not wait one minute in between drops. During a review of the facility's policy and procedure titled, Medication Administration Eye Drops, dated 01/23, indicated If another drop of the same or different medication is prescribed for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-20 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement infection control and prevention practices when: 1. Licensed vocational nurse (LVN) E did not remove gloves, sanitize (to reduce or remove pathogenic agents) hands and put on new gloves after touching and removing the electrical fan on top of the bedside table before administering the medications using the gastrostomy tube (G-tube, a feeding tube used to deliver nourishment, liquid, and medication into the stomach) for Resident 11. 2. Licensed vocational nurse (LVN) F did not remove gloves, sanitize (to reduce or remove pathogenic agents) hands and put on new gloves after moving the bedside table to the side of the bed before administering the medications using the gastrostomy tube for Resident 9. These failures had the potential to compromise the health and well-being of the residents in the facility. Findings: During a concurrent observation and interview on 5/14/24 at 8:41 a.m., with LVN E, in the Resident 11's room, LVN E donned personal protective equipment (PPE, equipment worn to minimize…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 13 citations
- Potential for harm · D2024-05-20 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of five residents (Residents 19) were offered and/or received pneumococcal (common bacteria that can affect different parts of the body) vaccinations. This failure increased the potential for residents to have inadequate immunity to pneumococcal infections (also known as pneumonia, an infection of one or both lungs). Findings: During a concurrent interview and record review on 5/15/2024 at 11:04 a.m., the Minimum Data Set Coordinator (MDS) reviewed Resident 19's admission and immunization records. MDS confirmed Resident 19 was admitted on [DATE] and that he had a history of getting the pneumococcal polysaccharide vaccine (PPSV23, a vaccine that can prevent pneumococcal disease) on 2/11/2011 and pneumococcal pneumonia vaccine (PCV 13, a vaccine that protects against 13 types of pneumococcal bacteria that cause common pneumococcal infections) on 11/24/2014. MDS stated she did not give the pneumococcal conjugate vaccine 20 (PCV20, one of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-20 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain an effective pest control program to ensure the facility is free from flies and spiders. These failures could potentially lead to the transmission of diseases carried by pests to residents, their family members, staff and visitors who come to the activity room. Findings: On 5/14/24 at 9:00 a.m. and 4:40 p.m., a fly was observed in the activity room. On 5/17/24 at 8:30 a.m. and 2:24 p.m., a fly was observed in the activity room. During an observation with Licensed Vocational Nurse (LVN) B on 5/16/2024 at 9:45 a.m., LVN B caught a spider crawling on a tablet keyboard in the activity room. During a concurrent observation and interview with the Deputy Director( DD) on 5/17/2024 at 2:24 p.m., the DD confirmed that a fly was in the activity room and called the pest control service company. The DD stated that flies and spiders were not supposed to be in the activity room. During an interview with LVN B on 5/17/2024 at 2:54 p.m., LVN B confirmed that he caught a spider crawling on a tablet keyboard on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-23 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide proper pharmaceutical services when: 1. Medications were unavailable and were not administered as ordered for six of 12 residents (Residents 2, 3, 9, 12, 20, and 22); and, 2. The disposition of two of five discontinued narcotic medications (controlled substance medications, drugs with high potential for abuse or addiction) were not documented. These failures resulted in six residents not receiving medications as ordered by the physicians and had the potential to result in misuse of narcotic medications. Findings: 1a. Review of Resident 2's medication administration record (MAR), dated 2/2023, indicated the following: Resident 2 missed three doses of gabapentin (medication used to treat pain or seizures) 300 mg, when it was not given on 2/6/23 and 2/7/23. Under Nurse's Medication Notes, nurses documented gabapentin 300 mg capsule not given awaiting for delivery. Resident 2 missed one dose of amiodarone (medication used to treat heart rhythm problems) 100 mg when it was not given on 2/20/23. Under…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-03-23 · tag F0865 — failed to run a quality-improvement (QAPI) program — patternHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) program implemented their policy. 1. A performance indicator, medication error, did not capture medication omissions. 2. A performance indicator, Medication Management, did not monitor gradual dose reduction (GDR) of psychoactive medications and implementation of the consultant pharmacist (CP)'s recommendations from Medication Regimen Review (MRR, a thorough evaluation of the medication regimen of a resident, with the goal of promoting positive outcomes and minimizing adverse consequences and potential risks associated with medication). Those failures had the potential to miss opportunities for identifying issues and improving the selected indicators for quality care of residents. Findings: Review of Clinical Manager's Monthly Report indicated the QAPI program monitored medication errors, including wrong resident, wrong medication, wrong dose, wrong time, and wrong route. Omission of a prescribed medication was not included and monitored as medication errors.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection control practices were implemented when: 1. A licensed nurse did not change gloves and perform hand hygiene between tasks; 2. Staff used gloves to cover respiratory tubing; and 3. Multiple face masks were hanging by the bed. These failures had the potential for development and transmission of communicable diseases and infections in the facility. Findings: 1. During a medication pass observation, on 3/21/23 at 8:53 a.m., RN F prepared medications for Resident 14. RN F donned gloves in Resident 14's room. RN F dropped an item on the ground and picked it up. RN F did not remove his gloves and perform hand hygiene. RN F administered medications to Resident 14 via gastrostomy tube (GT, a surgical opening into the stomach for administration of nutrition and medications). RN F removed his gloves and donned new gloves without performing hand hygiene. RN F placed an eye drop medication in Resident 14's right eye. RN F removed his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-23 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure privacy of one of 12 residents (Resident 75) while providing care. This failure had the potential to cause emotional distress to the resident. Findings: During a medication pass observation, on 3/21/23 at 4:26 p.m., registered nurse E (RN E) prepared medications for Resident 75. RN E entered Resident 75's room and did not pull the curtain closed or close the door. RN E suctioned secretions in the resident's tracheostomy (an opening surgically created through the neck into the trachea [windpipe] to allow direct access to the breathing tube) and mouth. RN E uncovered Resident 75's abdomen area and administered medications via gastrostomy tube. During an interview, on 3/21/23 at 4:53 p.m., RN E confirmed she did not pull Resident 75's curtain to provide privacy and should have. Review of the facility's policy, Resident Privacy and Confidentiality, revised 7/2018, indicated, Nursing staff will use curtains to provide full visual privacy during resident care, toileting, treatments, and issues of dignity and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-23 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to notify the responsible party (RP, the designated person who makes medical decisions for the resident) for one of two residents (Resident 17) when Resident 17 was transferred to an emergency department. This failure had the potential to compromise the residents' admission, transfer, and discharge rights. Findings: Review of Resident 17's progress notes indicated, on 2/26/23, the resident was transferred to the emergency department due to desaturation (drop in blood oxygen level). There was no documentation in the clinical record indicating the resident's RP was informed of Resident 17's transfer. During an interview with registered nurse A (RN A), on 3/23/23 at 11:00 a.m., she acknowledged Resident 17's RP was not notified regarding the transfer. Review of the facility's policy, Rights and Responsibilities, revised on 8/2009, indicated Residents and, when appropriate, their families are informed about the outcomes of care, treatment, and services, including unanticipated outcomes.
- Potential for harm · Dcited before2023-03-23 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure care and services were provided in accordance with professional standards of practice for two of 12 residents (Residents 3 and 12), when licensed nurses did not notify the attending physicians regarding medications that were not administered. These failures had the potential to compromise the residents' health and well-being. Findings: 1. Review of Resident 3's clinical record indicated the resident was admitted to the facility with diagnoses including diabetes mellitus (high blood sugar), hypothyroidism (underactive thyroid), spinal injury, and headache. Review of Resident 3's medication administration record (MAR), dated February 2023, indicated, on 2/28/23, Metformin (a medicine to treat diabetes) 500 milligrams (mg, a unit measurement) was not given in the morning and evening, on 2/24/23, Oxybutynin (a medicine used to treat overactive bladder) 5 mg was not given in the morning, afternoon, and evening, and on 2/28/23, Topiramate (a medicine used to treat headache) 50 mg was not given in the morning and evening.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-23 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure informed consents related to the use of side rails were completed for three of 12 residents (Residents 12, 22, and 73). This failure had the potential to put the residents at risk for entrapment and serious injury due to not being aware of the risks and benefits of bed rails. Findings: During an observation, on 3/21/23 at 9:21 a.m., Resident 12 was lying in bed and two side rails were used. During a concurrent interview and record review, with the clinical director (CD), on 3/23/23 at 11:26 a.m., she provided Resident 12's side rail assessment, dated 9/4/22. The CD also provided Resident 12 informed consent dated 3/23/23 and stated there was no informed consent obtained on 9/4/22. Review of Resident 22's physician order, dated 9/11/22, indicated the use of two side rails Review of Resident 73's physician order, dated 5/12/22, indicated the use of two side rails. Review of clinical records of Residents 22 and 73, indicated there were no Resident Bed Rail Consent Forms, indicating the benefit and risks…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-23 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the consultant pharmacist (CP)'s recommendations were acted upon for one of 12 residents (Resident 1). This failure had the potential to put the resident at risk for complications and adverse effects from the medication. Findings: Review of Resident 1's physician order, dated 12/8/22, indicated Apixaban (Eliquis, anticoagulant). Review of Resident 1's Consultant Pharmacist (CP) Medication Regimen Review (MRR, a thorough evaluation of the medication regimen of a resident, with the goal of promoting positive outcomes and minimizing adverse consequences and potential risks associated with medication), dated 1/31/23, indicated the CP made four recommendations for the use of Eliquis: - Monitor for signs/symptoms of bleeding/bruising - Monitor for signs/symptoms of thromboembolism [obstruction of a blood vessel by a blood clot] - Please consider adding the indication .in the order - .re-evaluation date for discontinuation .in the order During an interview and concurrent record review, on 3/22/23 at 1:20 p.m., with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-23 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure two of six sampled residents (Residents 15 and 16) were free from unnecessary psychotropic medication (drugs that affects brain activities associated with mental processes and behavior) when Residents 15 and 16 received psychotropic medication without gradual dose reductions (GDR, a tapering of a dose to determine if symptoms, conditions, or risks can be managed by a lower dose or if the dose or medication can be discontinued); and there was no documented clinical rationale by the physician for why an attempted GDR was not indicated. These failures had the potential to put the residents at risk for experiencing adverse effects from unnecessary psychotropic medications. Findings: 1. Review of Resident 15's physician order, dated 3/11/21, indicated mirtazapine (antidepressant medication used to treat depression) 15 milligrams (mg, unit of measurement) at bedtime. Review of Resident 15's Note to Attending Physician/Prescriber from the pharmacist, dated 1/21/23, indicated to consider a dose reduction unless there is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-23 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and record review, the facility failed to ensure medications were stored securely when one of three medication carts was left unlocked and unattended. This failure had the potential to result in the access of medications by unauthorized personnel. Findings: During a medication pass observation, on 3/21/23 at 8:53 a.m., registered nurse F (RN F) prepared medications for Resident 14. RN F left the medication cart unlocked, entered Resident 14's room, and closed the curtain. RN F administered medications to Resident 14. During an interview, on 3/21/23 at 9:28 a.m., RN F confirmed he left the medication cart unlocked and stated it should be locked. Review of the facility's policy, Storage of Medication, dated 1/2021 indicated, Medication rooms, cabinets and medication supplies should remain locked when not in use or attended by persons with authorized access.
- Potential for harm · D2023-03-23 · tag F0868 — isolatedHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) program implemented their policy to have a quarterly QAPI meeting. This failure have the potential to miss opportunities for identifying issues and improving the selected indicators for quality care of residents. Findings: Review of the facility's QAPI program and concurrent interview, on 3/23/23 at 9:49 a.m., with the clinical director (CD), she stated the unit based QAPI meeting should have been done quarterly, the last meeting was held on 9/19/22, and the last quarterly meeting, in December 2022, was not done. Review of the facility's policy, Quality Assurance/Performance Improvement (QAPI) Plan & Overview, dated 2023, indicated the clinical director will present the quarterly reports of analyzed statistical data to the facility's QAPI committee on a quarterly basis. The clinical director will coordinate and chair a quarterly unit based QAPI meeting.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| COUNTY OF SANTA CLARA | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/01/2019 |
| LORENZ, PAUL | Individual | W-2 MANAGING EMPLOYEE | — | since 03/01/2019 |
| SHARMA, VINOD | Individual | CORPORATE OFFICER | — | since 12/27/2021 |
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555916. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.