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Carolton Chronic & Convalescent Hospital INC

400 Mill Plain Rd, Fairfield, CT 06824 · For profit - Corporation · 170 certified beds · (203) 255-3573 Medicare & Medicaid certified

Call the home — (203) 255-3573 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Feb 2023Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Feb 2023
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ)Not rated
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1305 Boston Post Road · (203) 259-4700 · Call to confirm hours
Pharmacy
Rite Aid0.5 mi
1619 Post Rd · (203) 259-2353 · Call to confirm hours
Grocery
2094 Post Rd · (203) 259-4692 · Call to confirm hours
Park
550 Mill Plain Rd · Typically dawn to dusk
Place of worship
149 S Pine Creek Rd · (203) 259-0358

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased30.2%18.0%15.4%worse
Long-stay residents who lose too much weight2.3%6.5%5.4%better
Long-stay residents with a catheter left in their bladder0.7%0.7%0.9%better
Long-stay residents with a urinary tract infection5.1%1.5%2.0%worse
Long-stay residents with depressive symptoms3.9%22.3%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.7%3.5%3.3%better
Long-stay residents whose ability to walk worsened26.7%16.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication9.3%17.6%18.9%better
Long-stay residents given the seasonal flu vaccine95.0%93.5%95.3%typical
Long-stay residents with pressure ulcers4.5%4.0%4.7%typical
Long-stay residents with worsening bladder/bowel control22.0%24.7%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table12.3%17.8%17.1%better
Short-stay residents who newly got an antipsychotic medication1.0%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine78.1%69.7%79.4%typical
Short-stay residents rehospitalized after admission29.0%24.3%22.6%worse
Short-stay residents with an outpatient ER visit6.5%10.7%12.0%better
Long-stay hospitalizations per 1,000 resident days2.072.061.67worse
Long-stay outpatient ER visits per 1,000 resident days1.111.461.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

61.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 384 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

61.0%U.S. median 51.5%
Got home and stayed home
10.0%U.S. median 10.7%
Went back to hospital
56.2%U.S. median 56.6%
Met the expected recovery
0.40U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.22hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Met the expected recovery: 56.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 153 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.40 therapist hours per resident per day in 2026Q1 — more than 69% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 20% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF61.0%CMS range 56.6–67.351.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.0%CMS range 7.9–13.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge56.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge41.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge67.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified93.1%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.5%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.1%CMS range 5.6–10.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.941.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

RN hours/ resident / day
LPN hours/ resident / day
Aide hours/ resident / day
Total nurse hours/ resident / day
RN hoursweekends
41.2%
Total nursing turnover
28.6%
RN turnover

Weekend coverage: total nurse staffing is 3.47 hrs/resident/day on weekends vs 3.99 on weekdays — 13% thinner on weekends. RN hours go from 0.57 to 0.28 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

18
deficiencies at the latest standard inspection (2025-04-08)
17
at the previous standard inspection (2023-02-07)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 10 most serious are shown; the remaining 34 are one tap away and print in full.

  • Potential for harm · F2025-04-08 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation and staff interview the facility failed to submit accurate PBJ staffing data on 2/26/24, 2/27/24, 2/28/24, and 2/29/24. The findings include: The PBJ 2nd quarter report for January 1, 2024, through March 31, 2024, triggered no licensed nurses 24 hours a day. Interview with the Administrator on 4/8/25 at 3:55 PM identified that he was not aware of what happened and why the report indicated a lack of nursing staff. The Administrator explained that the DNS usually takes care of the scheduling. Interview with DNS on 4/8/25 at 3:57 PM identified that while Person #3 was responsible for inputting PBJ data, she was not aware of why the report triggered no licensed staff 24 hours a day on 2/26/24, 2/27/24, 2/28/24, and 2/29/24. Subsequent to the interview, the DNS provided the schedules that confirmed licensed nursing staff were available on all shifts for the days in question. Attempt to interview Person #3 was unsuccessful. Review facility mandatory submission of staffing based on payroll data information directed, in part, the facility must…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-08 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interviews for 6 resident shared bathrooms on 1 of 4 nursing units, the facility failed to ensure personal care items were stored in a manner to maintain a clean, comfortable, and homelike environment, and for 1 resident (Resident #89), the facility failed to maintain safe and comfortable water temperatures in the residents bathroom. The findings include: 1. Observation on 4/1/25 at 11:33 AM and observation and interview with NA #5 on 4/7/25 at 4:15 PM and LPN #13 on 4/7/25 at 4:22 PM identified the following. room [ROOM NUMBER]'s shared bathroom contained four bedpans, all unlabeled and uncovered and wedged inside a metal rack located on the door side wall. room [ROOM NUMBER]'s shared bathroom contained two bedpans and one toilet hat, all unlabeled and uncovered and wedged inside a metal rack located on the door side wall. The bedpan and toilet hat at the top of the metal rack also had a black clothing garment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-08 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 3 of 4 residents (Resident #45, 53 and 4) reviewed for abuse, the facility failed to report allegations of abuse to the Administrator, the State Agency and Police according to facility policy. The findings include: 1. Resident #45's diagnoses included cerebral palsy and adjustment disorder with anxiety. The quarterly MDS dated [DATE] identified Resident #45 had intact cognition, required the assistance of 2 via mechanical lift for transfers to the wheelchair, and was independent while in the wheelchair. a. Interview with Resident #45 on 3/31/25 at 11:50 AM identified that Resident #53 had grabbed Resident #45's neck and pushed the back of his/her wheelchair when exiting the dining room. Resident #45 stated that he/she in turn ran over Resident #53's feet three times with his/her wheelchair purposely. Resident #45 stated he/she sees Resident #53 in the hallway and Resident #53 is always looking in his/her (Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-08 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 3 of 4 residents (Resident #45, 53 and 4) reviewed for abuse, the facility failed to immediately initiate a thorough investigation after allegations of abuse were either witnessed or reported, identify and remove the staff member involved, and report the results of the investigation to the administrator and to the State Agency within 5 working days of the incident. The findings include: 1. Resident #45's diagnoses included cerebral palsy and adjustment disorder with anxiety. The quarterly MDS dated [DATE] identified Resident #45 had intact cognition, required the assistance of 2 via mechanical lift for transfers to the wheelchair, and was independent while in the wheelchair. a. Interview with Resident #45 on 3/31/25 at 11:50 AM identified that Resident #53 had grabbed Resident #45's neck and pushed the back of his/her wheelchair when exiting the dining room. Resident #45 stated that he/she in turn ran over Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-08 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 3 of 5 residents (Resident #39, 42 and 49) reviewed as part of the medication storage task, the facility failed to ensure a licensed nurse documented the administration of controlled pain medications, including the level of pain and the effectiveness of the medication consistent with professional standards. As part of the medication storage task the facility failed to ensure controlled medications for pain and anxiety were available and were not borrowed from another resident's supply consistent with professional standards, and for 1 resident (Resident #25) the facility failed to ensure medications were administered according to accepted professional standards. The findings include: 1. Resident #39 had diagnoses that included unilateral hernia and wedge compression fracture of the vertebra. The admission MDS dated [DATE] identified Resident #39 was severely cognitively impaired required partial to moderate one…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-08 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, facility documentation, facility policy and interviews for 4 of 4 residents (Residents #110, 368, 25, 39) reviewed for respiratory care, the facility failed to determine the frequency with which oxygen and nebulizer tubing should be changed and implement such, and failed to administer oxygen according to the physician's order. The findings include: 1. Resident # 110's diagnoses included acute respiratory failure, hypoxia and centrilobular emphysema. The admission MDS dated [DATE] identified Resident #110 had intact cognition, required partial/moderate assistance from staff for transfers and changing position in bed and was on continuous oxygen therapy. The care plan dated 2/11/25 identified Resident #110 had emphysema, COPD, and interstitial lung disease. Interventions included providing oxygen, incentive spirometer, checking pulse oximetry as ordered and as needed. The physician's order dated 4/1/25 directed to administer oxygen at 2 to 3 liters per minute…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-08 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility documentation, facility policy and interviews, the facility failed to ensure food was stored, prepared and served in safe, sanitary conditions in the main kitchen and one of the kitchenettes. The findings include:: During observations of meal service on 4/2/25 at 11:30 AM with the Director of Food Services, the following was identified: 1. a. Dietary aide #1 (DA) and DA #2 were working on the tray line plating condiments, fruit and beverages without the benefit of wearing beard restraints. Interview with the Director of Food Service at the time of observation identified beard restraints should be worn when plating food on trays and indicated that all staff are aware of the policy regarding beard restraints and that DA #1 and DA #2 forgot to put them on when they started to plate the trays with food items. After the surveyor inquiry, the Dietary Supervisor provided DA #1 and DA #2 beard restraints which were applied prior to resuming plating food. b. DA #3 was observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-08 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interview for 3 of 10 residents (Resident #27, 83 and 93) reviewed for infection control and including transmission based precautions, the facility failed to ensure staff wore required PPE, failed to ensure staff performed hand hygiene with each glove change and prior to exiting the room, failed to ensure staff discard PPE prior to exiting the room, and failed to post the correct transmission based precaution signage outside the residents room. For 2 of 5 residents (Resident #63 and 83), reviewed for pressure ulcers, the facility failed to perform hand hygiene when required during a dressing change. Further, observation identified a staff member failed to handle soiled linen according to accepted infection control standards. The findings include: 1. Resident #27's diagnoses included cerebellar ataxia, epilepsy, failure to thrive with a Gastronomy-tube (g tube) in place. The quarterly MDS dated [DATE] identified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-08 · tag F0882 — pattern
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, facility policy and interviews, the facility failed to hire a qualified Infection Preventionist, that had specialized training in infection prevention and according to the facility policy. The findings include: Interview with the DNS on 4/2/25 at 10:50 AM identified she had an Infection Prevention certificate in (Healthcare Setting) and oversaw the Infection Prevention and Control Nurse (IP), who was an LPN and in the process of obtaining specialized IP training. Interview with the Infection Prevention Nurse (IP) on 4/2/25 at 10:52 AM identified she assumed the role of Infection Prevention and Control Nurse on 11/24/24, over 4 months ago, and started the Infection Control training in March of 2025. Follow up interview with the Infection Prevention Nurse on 4/8/25 at 11:52 AM identified she was aware of the mandatory infection prevention training but delayed getting the training because she was under the impression that she needed to attend the mandatory education in person. Additionally, she identified that due to the nature of the position…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interview for 1 of 3 residents (Resident #26) reviewed for dignity, the facility failed to make prompt efforts to resolve the resident's grievances of care provided. The findings include: Resident #26's diagnoses included anxiety, congestive heart failure and irritable bowel syndrome. The admission MDS dated [DATE] identified Resident #26 was cognitively intact, and dependent on staff for transfers, bed mobility and toileting. The care plan dated 2/22/25 identified Resident #26 was alert and oriented. Interventions included monitoring for changes in behavior, mood, appetite and sleep pattern with changes reported to the physician, providing adequate time and encouragement to voice feelings, emotions, concerns and psychiatry consultations as needed. In an interview with Resident #26 on 3/31/25 at 11:48 PM the resident identified there were employees on the evening shift that have a mean tone when interacting with the resident and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 34 citations
  • Potential for harm · D2025-04-08 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 1 residents (Resident #46) reviewed for bowel and bladder incontinence, the facility failed to develop a comprehensive care plan for a resident with incontinence and for 1 of 2 residents (Resident #418) reviewed for tube feeding, the facility failed to develop a comprehensive care plan that identified the resident was to receive nothing by mouth (NPO). The findings include: 1. Resident #46's diagnoses included Parkinson's disease, bipolar disorder, and major depressive disorder. The annual MDS dated [DATE] identified Resident #46 had intact cognition, required substantial/maximal assistance with bed mobility and transfers and was dependent with toileting. The MDS also indicated Resident #46 used a walker and wheelchair as mobility devices and was frequently incontinent of bladder and always continent of bowel. The MDS further indicated a toileting program trial had not been attempted with the resident since urinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy and interviews for 3 of 3 residents (Resident #74, 79 and 27), reviewed for Activities of Daily Living (ADL's), for Resident #74 and 79 the facility failed to maintain the residents' fingernails and for Resident #27, the facility failed to answer the residents calls for help in a timely manner after he/she had been incontinent. The findings include: 1. Resident #74's diagnoses included unspecified dementia-unspecified severity with agitation, chronic obstructive pulmonary disease, and metabolic encephalopathy. The monthly physician orders dated 1/29/25 directed skin and nail assessments weekly on shower days and document findings. The quarterly MDS dated [DATE] identified Resident #74 was moderately cognitively impaired and was fully dependent on staff for personal hygiene. The care plan dated 3/21/25 indicated Resident #74 had an ADL self-care deficit and limited physical mobility related to activity intolerance,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of clinical record, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #27) reviewed for dignity, the facility failed to provide activities of interest. The findings include: Resident #27's diagnosis included cerebellar ataxia, epilepsy, mild anxiety and depression. The quarterly MDS dated [DATE] identified Resident #27 had no cognitive impairment, was dependent on staff for toileting, hygiene, bed mobility, and all transfers, and required a wheelchair for ambulation. The care plan dated 2/4/25 identified Resident #27 was at risk for alterations in his/her psychosocial well-being. Resident #27 enjoyed bingo, reading, music, game shows, and pet therapy. Interventions instructed staff to offer Resident #27 activities such as reading materials, puzzles, cards, music, and ensure weekly transportation to a chosen activity. Additionally, Resident #27 was to be provided with an activity calendar and offered items from the activity cart three times per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation review of the clinical record, facility documentation, facility policy and interview for 1 of 5 residents (Resident #83) reviewed for pressure ulcers, the facility failed to correctly set and monitor an air mattress for a resident with a pressure ulcer. The findings include: Resident #83's diagnoses included a pressure ulcer to the left buttocks, Alzheimer's disease, and dementia. The admission MDS dated [DATE] identified that Resident #83 was severely cognitively impaired and required substantial/maximal assistance with bed mobility and was dependent with toileting and transfers. Additionally, the MDS identified Resident #83 required a pressure reducing device for his/her bed. The care plan dated 1/16/25 identified a potential for pressure ulcer development related to decreased mobility. Interventions included an air mattress with direction to check the air mattress every shift for proper functioning and inflation and to set the air mattress at 280. A physician's order dated 3/19/25…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #46 ) reviewed for bowel and bladder incontinence, the facility failed to provide appropriate treatment and services to restore bowel and bladder continence to the extend possible. The findings include: Resident #46's diagnoses included Parkinson's disease, bipolar disorder, and major depressive disorder. The annual MDS dated [DATE] identified Resident #46 had intact cognition, required substantial/maximal assistance with bed mobility and transfers and was dependent with toileting. The MDS also indicated Resident #46 used a walker and wheelchair as mobility devices and was frequently incontinent of bladder and always continent of bowel. The MDS further indicated a toileting program trial had not been attempted with the resident since urinary incontinence was noted in this facility. The care plan dated 4/3/25 identified Resident #46 had limited physical mobility and decreased strength and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility policy and interviews for 1 of 3 residents (Resident #27) reviewed for enteral nutrition and who received nutrition via gastrotomy tube (g tube), the facility failed to provide appropriate care to prevent complications. The findings include: Resident #27's diagnosis included cerebellar ataxia, COPD, severe malnutrition, and g tube placement. The quarterly MDS dated [DATE] identified Resident #27 had no cognitive impairment, was dependent on staff for toileting hygiene, transfers, and bed mobility and received nutrition through a feeding tube (g tube). The care plan dated 2/4/25 identified Resident #27 was totally dependent on tube feeding for all of nutritional needs. Interventions included to elevate the head of the bed 45 degrees during and for 30 minutes after tube feedings and to monitor for aspiration. A physician's order dated 3/4/25 directed to administer Jevity 1.5 tube feeding formula at 40cc/hour for 20 hours and to monitor for aspiration.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review facility documentation, facility policy and interviews and as part of the medication storage task the facility failed to have medications available to meet the needs of each resident. The findings include: A review of the facility Controlled Substance Disposition Records on 3/31/25 at 10:30 AM identified the following: a. Review of a Controlled Substance Disposition Record for Resident #218 identified on 3/25/25 at 7:30 PM (1) tablet of Lorazepam 0.5 mg was removed noting it was borrowed for Resident #69. b. Review of a Controlled Substance Disposition Record for Resident #468 identified on 3/22/25 at 4:30 PM (1) tablet Oxycodone 5mg 0.5 mg tab was removed noting it was borrowed for Resident #470. c. Review of a Controlled Substance Disposition Record for Resident #57 identified on 3/25/25 at 9:00 PM (2) Lorazepam 1 mg tablets were removed noting they was borrowed for (unidentifiable entry). d. Review of a Controlled Substance Disposition Record for Resident #29 identified on 11/26/24 at 11:30 AM (1) tablet of Tramadol 50 mg was removed noting it was borrowed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-08 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #420) reviewed for a significant medication error, the facility failed to ensure the correct dose of a controlled pain medication was administered per the physician's order. The findings include: Resident #420's diagnoses included displaced fracture of the left leg, spiral fracture of the left tibia and chronic pain. A physician's order dated 1/23/25 directed to administer Morphine Sulfate Oral Solution 10mg/5ml, give 2.5 ml by mouth every 4 hours as needed for moderate pain x 10 days. A pain evaluation and management record dated 1/23/25 identified Resident #418 had severe pain in his/her left leg and upper extremity and was being followed up by pain management. Review of the State of Connecticut Department of Public Health Reportable Events form dated 1/24/25 identified an unintentional overdose of Morphine Sulfate Oral Solution had occurred with Resident #418 at 10:00 AM. The form indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents, (Resident #2), reviewed for medication administration, the facility failed to ensure the physician's order was transcribed correctly resulting in a medication error. The findings include: Resident #2 had diagnoses that included a non-displaced fracture of the left tibia. The nursing admission assessment dated [DATE] identified Resident #1 was alert, oriented, and able to make needs known, and required assistance with activities of daily living. Review of the W-10 (communication between the hospital and the receiving facility) dated 6/4/2024 directed to administer MS Contin ER (a narcotic pain medication) 60 milligrams (mg) extended release (ER) tablets every eight (8) hours around the clock with a maximum daily dose of 180 mg. A facility written physician's order dated 6/4/2024 at 4:10 P.M. directed to administer MS Contin ER 60 MG tablets, give 180 MG every eight (8) hours for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-07 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review clinical record reviews, facility documentation, facility policy, and interviews for 4 residents (Resident #12, Resident #29, Resident #44 and Resident #94) reviewed for abuse, for (Resident #12, Resident #29 and Resident # 44), the facility failed to report an allegation of potential harm to an overseeing state agency and for ( Resident # 94), the facility failed to report the allegation of abuse and failed to report the alleged altercation between 2 residents to the state agency. The findings included: 1. Resident # 12's diagnoses included type 2 diabetes mellitus, Parkinson, depression, anxiety, osteoarthritis, and hypothyroid. The quarterly MDS assessment dated [DATE] identified Resident #12 with intact cognition and required extensive assist of 1 to 2 person with transfer, toileting, hygiene and non-ambulatory. The nurse's note dated 7/5/22 at 3:56 PM identified that Social Worker (SW #1) received an e-mail from responsible party that there was a concern over the weekend allegedly an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-07 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 3 resident of 4 residents (Resident #12 and Resident # 44) reviewed for abuse, the facility failed to investigate an allegation of potential harm for a staffed to resident allegation of mistreatment and for (Resident #94), the facility failed conduct a thorough investigation between two residents altercation. The findings included: 1. Resident # 12's diagnoses included type 2 diabetes mellitus, Parkinson disease, depression, anxiety, osteoarthritis, and hypothyroid. The quarterly MDS assessment dated [DATE] identified Resident #12 with intact cognition and required extensive assist of 1 to 2 person with transfer, toileting, hygiene and non-ambulatory. The nurse's note dated 7/5/22 at 3:56 PM identified Social Worker (SW #1) received an e-mail from Person # 3 that there was a concern over the weekend that allegedly an assigned Nursing Assistant (NA #2) for 11:00 PM-7:00 AM shift had told Resident #12…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-07 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, and interviews for one of five sampled residents (Resident # 46) reviewed for unnecessary medications the facility failed to address the pharmacist's December 2022 recommendation for an AIMS test, orthostatic blood pressures and psychiatric evaluation. Resident #46 was admitted to the facility on [DATE] with diagnoses that included depression, dementia without behavioral disturbance, and anxiety. Physician's orders dated 9/21/2022 directed to administer Abilify (antipsychotic medication) 2mg daily and indicated an AIMS (abnormal involuntary movement scale) test upon admission and every six months thereafter. Review of the consultant pharmacist recommendation to MD dated 10/5/2022 identified that there was a recommendation for specific blood work. Review of the facility's record of pharmacy recommendations identified there were no irregularities noted with Resident #46's medication review. Review of the consultant pharmacist recommendation to MD dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-07 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review facility documentation, facility policy, and interviews, the facility failed to ensure the Treatment Cart with topical medication was maintained in a safe a secure manner and the facility failed to store emergency Intravenous (IV) solutions in the medication emergency box in a safe manner and failed to ensure that opened medications were labeled appropriately and failed to ensure that medication refrigerators were free of the staff's food The findings included: 1. An observation on 2/03/23 at 8:35AM identified the Treatment Cart was unattended in the middle of the hallway on a resident unit with one unopened package of xeroform on top of the treatment cart and keys left in the lock. No residents in the immediate area. An interview with LPN #2 identified she was assigned to complete treatments that day and should not have left a medication on top of the treatment cart and left the cart unsecured and unattended. An interview on 2/03/23 at 9:22 AM with the DNS identified keys to the treatment cart should be with the nurse at all times and topical medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-07 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, facility documentation, facility policy and interviews, the facility failed to discard expired food, failed to properly label prepared and opened food items and failed to follow proper masking and gloving protocols. The findings include: A. During the initial kitchen tour with the facility's dietitian on 2/1/2023 from 11:17 AM to 1:00 PM identified the following: The small dry storage room located in the kitchen contained an opened undated container of cinnamon spice and brown sugar. It also contained an opened undated box of graham crackers. The sandwich refrigerator contained opened and expired containers of sweet relish (12/13/2023), pitted green olives (3/31/2021), [NAME] Light Mayo (no opened date or expiration date), and maraschino cherries (11/6/2020). The dessert corner refrigerator contained an undated plate of cheese and crackers, individual servings of orange Jell-O, pasta salad, and individual servings of fruit cocktail. The cook's refrigerator contained opened and outdated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-07 · tag F0881 — failed to use antibiotics responsibly — pattern
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the clinical records, facility documentation, and interviews, the facility failed to ensure an antibiotic stewardship program that included antibiotic use protocols and a system to monitor antibiotic use. The finding include: A review of the facility infection control program identified no current and complete tracking of antibiotic use or evidence of practice utilizing the principles of antibiotic stewardship that reduces the risk of adverse events, including the development of antibiotic-resistant organisms, from unnecessary or inappropriate antibiotic use and implement a facility-wide system to monitor the use of antibiotics. A review of the Quarterly Nursing Department (QAPI) Medical Staff Review dated 11/16/2022 noted Covid 19 updates, an overview of October 2022 infection percentages and although outlined the facility lacked summaries of routine infection control monitoring and treatment and did not include any tracking of antibiotic and outcomes. Interview with RN #2 on 2/6/23 at 12:30 PM identified she was previously a nursing supervisor at the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0565 — failed to support the resident council — isolated
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a review of Resident Council Minutes, facility documentation review, facility policy review, and interviews, the facility failed ensure the Resident Council met on monthly and the facility failed to ensure staff responded to Resident Council concerns timely. The findings include: 1.A review of Resident Council Minutes dated January 2022 through December 2022 identified no council meetings took place January 2022, April 2022, May 2022, June 2022, September 2022, October 2022, and December 2022. Interview on 2/6/23 at 1:38 PM with the Director of Recreation identified the Resident Council meeting took place monthly and indicated the meetings did not take place consistently due to Covid 19 outbreaks. The Director of Recreation had only identified the prior week that she wanted to meet with residents individually when council meetings could not occur to provide an opportunity to express concerns. The Director of Recreation also was unable to provide documentation that monthly Resident Council meetings were held in any other format during the dates listed. The Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review and interviews for 1 of 4 residents (Resident #12) reviewed for abuse, the facility failed to protect the resident from further abuse by allowing the staff to work during the investigation. The findings include: Resident # 12's diagnoses included type 2 diabetes mellitus, Parkinson disease, depression, anxiety, osteoarthritis, and hypothyroid. The quarterly MDS assessment dated [DATE] identified Resident #12 with intact cognition and noted the resident required extensive assist of 1 to 2 person with transfer, toileting, hygiene, and non-ambulatory. The nurse's note dated 7/5/22 at 3:56 PM identified Social Worker (SW #1) received an e-mail from Person # 3 that there was a concern over the weekend Nursing Assistant (NA #2) 11:00 PM -7 :00 AM had allegedly told Resident #12 that she hates him/her, gave him/her a middle finger, and slapped his/her hand away. The Resident Care Plan (RCP) dated 7/6/22 identified Resident #12 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review and interviews for 1 of 4 residents (Resident #12) reviewed for abuse, the facility failed to protect the resident by allowing a staff member to work in the facility during the abuse investigation and removing the staff member within accordance to facility written policy.The findings include: Resident # 12's diagnoses included type 2 diabetes mellitus, Parkinson disease, depression, anxiety, osteoarthritis, and hypothyroid. The quarterly MDS assessment dated [DATE] identified Resident #12 with intact cognition and noted the resident required extensive assist of 1 to 2 person with transfer, toileting, hygiene, and non-ambulatory. The nurse's note dated 7/5/22 at 3:56 PM identified Social Worker (SW #1) received an e-mail from Person # 3 that there was a concern over the weekend Nursing Assistant (NA #2) 11:00 PM -7 :00 AM had allegedly told Resident #12 that she hates him/her, gave him/her a middle finger, and slapped his/her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interview for 1 of 2 residents (Resident # 74) reviewed for hospitalization, the facility failed to notify the state Ombudsperson following a hospital admission. The findings include: Resident #74 was admitted with diagnoses that included sepsis due to pseudomonas. admission MDS assessment dated [DATE] identified Resident #74 had severe cognitive impairment and required two persons assist with personal care. The care plan dated 8/22/22 identified Resident #74 had an indwelling Foley catheter related to obstructive uropathy and retention. Interventions included to monitor and record symptoms of urinary tract infection, keep bag below waist and monitor for discomfort. The nursing progress notes identified Resident # 74 was transferred to an acute care hospital and subsequently admitted on [DATE] through 10/18/22 and 11/1/22 through 12/14/22. An interview on 2/7/23 at 11:05AM with the facility President/Administrator identified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, and interview of 1 of 5 residents reviewed for Preadmission Screening and Resident Review (PASSR) (Resident#22), the facility failed to follow through with PAASR 2 recommendations of psychotherapy and weekly individual counseling for a resident. The findings include: Resident # 22 's diagnoses included Major Depressive disorder, borderline personality disorder and adjustment disorder with anxiety and depressed mood. The quarterly MDS assessment dated [DATE] identified Resident # 22 had a mild cognitive impairment. The PASSR Level 2 dated 1/9/2023 recommendations include in part, weekly individual counseling, and individual psychotherapy. The Resident Care Plan (RCP) dated 2/2/2023 identified a positive PASSR level 2 due to mental illness. interventions including in part, individual psychotherapy with a trained psychotherapist and mental health counseling. Interview with the Social Worker on 2/7/2023 at 10:35 AM indicated he was responsible for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility policy review and interviews for 1 of 4 residents (Resident #13) reviewed for fall, the facility failed to ensure a chair alarm was utilized in accordance to facility fall precaution policy. The findings include: Resident # 13's diagnoses included diabetes mellitus, osteoarthritis, overactive bladder, hypertension and hypothyroid. The Resident #13 risk for Accident/Injury assessment dated [DATE] identified he/she had a score of 8 indicative of high risk for fall with equivalent to strict fall precaution. The quarterly MDS assessment dated [DATE] identified Resident #13 with intact cognition and noted the resident required extensive assist of 1 to 2 persons with transfer, ambulation, toileting and hygiene. The Resident Care Plan (RCP) dated 12/15/22 identified Resident #13 at risk for fall related to impaired range of motion, balance and gait. Intervention included: to administered medication as ordered, ensure a non-skid sock pad on wheel chair at all time, chair alarm…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility staff training documentation and interviews, the facility failed to ensure that staff completed annual training and competencies related to providing Intravenous Therapy. The findings include: A review of the state agency documentation offsite review identified the facility has a licensed capacity of 229 and an IV therapy program. An interview with RN#2 on 2/2/23 at 11:30 AM indicated that she was not able to locate IV training and competencies for staff for January 2022 through December 15, 2022. Interview and review of the Intravenous therapy (IV) log for 2023 with RN #2 on 2/6/23 at 1:40 PM identified that IV therapy was provided during various timeframe in 2023; Resident #13: 1/22/23 to 1/30/23; Resident #50: 1/8/23 to 2/2/23, Resident #97 from 1/7/23 to 1/10/23. Interview with the DNS on 2/7/23 at 10:00 AM identified yearly competencies had not been completed due to DNS #2 who was also the staff development nurse who was not able to provide evidence of staff education due to competing priorities. The facility has recently contracted with a new…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, review of facility policy and interviews for one of five sampled residents (Resident # 46) reviewed for unnecessary meds, the facility failed to ensure that a psychotropic medication ordered on an as needed bases was limited to fourteen days and failed to provide a rationale for a sixty day order for the psychotropic medication. The findings include: Resident #46 was admitted to the facility on [DATE] with diagnoses that included depression, dementia without behavioral disturbance, and anxiety. The admission Resident Care Plan dated 9/21/2022 identified impaired cognitive function and impaired thought processes related to dementia with interventions that included: monitor/document/report to MD any changes in cognitive function, review medications and record possible causes of cognitive deficit, and approaches that maximize involvement in daily decision making. The admission MDS assessment dated [DATE] identified Resident #46 had severe cognitive impairment, required extensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on facility documentation review and interviews, the facility failed to ensure tracking of performance issues related to quality assurance were completed. The findings include: An interview on 2/07/23 at 1:07 PM to review QAPI with the Administrator and the DNS, both indicated they were new to their positions. Both indicated that they review resident concerns especially falls, they were unable to provide evidence of tracking of the performance issues that the facility is currently working at this time. The DNS indicated she has a form to use and planned to begin using the form but needed to address the facility staffing needs. The facility QAPI policy and procedure was reviewed and noted to meet criteria, but no copy was obtained.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-07 · tag F0868 — isolated
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — the official record, unedited, may be distressing

    Based on facility documentation review and interview, the facility failed to ensure that quarterly QAPI meetings were held prior to November 2022. The findings include: On 2/7/2023 at 1:07: PM an interview with the DNS and Administrator to review the QAPI program identified the DNS and the Administrator were unable to provide evidence of QAPI meeting and attendance lists prior to November 16, 2022. The Administrator indicated that he was new to the position and held the first QAPI meeting in November 2022 after he and the DNS started their new roles. The facility QAPI policy and procedure was reviewed and noted to meet criteria, but no copy was obtained.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-07 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, facility documentation, and interviews for 1 resident (Resident # 41) reviewed for respiratory care, the facility failed to ensure respiratory equipment was stored according to infection control standards and failed to observe appropriate infection control practices with the use of gloves when moving room to room and the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections. The findings included: 1.Resdent #41 was admitted with diagnoses that included chronic obstructive pulmonary disease (COPD). Quarterly MDS assessment dated [DATE] identified Resident #41 had moderate cognitive impairment and required supervised assist with personal care. The care plan dated 11/22/22 identified Resident #44 had a cardio-pulmonary medical condition. Interventions included to administer medications as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-25 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on an observation, a review of facility documentation, staff interviews and a review of the facility policy, the facility failed to maintain the kitchen in a clean and sanitary manner and failed to ensure staff utilized beard restraints when working in the kitchen. The findings include: During a tour of the kitchen on 2/23/20 at 7:00 AM with the AM Supervisor, observations identified the following issues: a. The kitchen floors and corners were noted with dirt debris and dry stains. b. The bottom of the 2 ovens were noted with accumulation of grease film, debris and spillage. c. The outside of the 2 oven doors were noted with moderate dry food splatter and spillage. d. The ice cream freezer was observed with (2) 16.9 ounce bottles of Honest Organic Blood Orange Mango flavored herbal tea and a plastic cup of ice wrapped in saran wrap frozen. e. The dessert prep area cabinet door was noted off the hinges and damaged. f. The dessert bowl stand was observed with dry stains and dry food debris with clean dessert bowls within it. g. The upper and lower compartments of the convection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-25 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a review of the facility documentation, and staff interviews reviewed for the Infection Control Program, the facility failed to establish and implement a surveillance plan to identify, track and monitor infections. The findings include: Interview on 2/25/20 at 11:03 AM with RN #2 (Infection Control Nurse) indicated she has not maintained the daily or monthly line list of residents who potentially have infections or an actual infection that are on antibiotics. RN #2 identified she knew the facility should be using McGreers criteria for infections, but she did not evaluate if the residents infection met the McGreer's criteria or not. In addition RN #2 indicated she needs to educate the staff on the McGreers criteria, but has not done so to date. RN #2 identified she had not monitored the administration of antibiotics since she took the position in October of 2019. Interview on 2/25/20 at 11:36 AM with the Director of Nursing (DNS) indicated she was aware the Infection Control Nurse was not tracking infections using the McGreer's criteria to evaluate the residents in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-25 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, staff interviews and a review of the facility documentation, for 6 of 6 Residents (Resident #23, #42, #59, #62, #86, and #117) reviewed for Pneumococcal Immunizations, the facility failed to document, administer, and track Prevnar 13 vaccines. The findings include: a. Resident #23 was admitted to the facility on [DATE] with diagnoses that included chronic heart failure, diabetes, and dementia. Review of the clincial record identified Resident #23's date of birth was 1/12/19 and the consent form indicated he/she consented for Pneumococcal 23 vaccine on 1/12/16, however a consent form for Prevnar 13 was not obtained. Further review of the clinical record failed to identify that Resident #23 was administered Pneumococcal 23 or Prevnar 13. b. Resident # 42 was admitted to the facility on [DATE] with diagnoses that included bipolar disorder, depression, borderline personality disorder, and hypertension. Review of the clinical record identified Resident #42's date of birth was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-25 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on an observation, a review of the clinical record, staff interviews and a review of the facility policy for one sampled resident (Resident #59), the facility failed to develop a comprehensive care plan with interventions that were individualized. The findings include: Resident # 59 was admitted to the facility on [DATE] with diagnoses that included left breast cancer, diabetic, congestive heart disease, atrial fibrillation and hypertension. The Hospital Discharge summary dated [DATE] at 3:00 PM by MD #1 indicated Resident #59 was in hospital from [DATE]-[DATE] and had malignant neoplasm of breast and pneumonia. Additionally, an x-ray report dated 12/20/19 with a photo and description of the right chest wall port-a-cath with the tip projecting over the upper right atrium was identified. The admission Minimum Data Set (MDS) dated [DATE] identified moderate cognitive impairment, occasionally incontinent of bladder and required extensive assist of 1 for dressing, toileting, bed mobility, and transfers.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, a review of the clinical record, staff interviews and a review of the facility documentation, for one sampled resident (Resident #5) the facility failed to ensure placement of bed rail bumpers in accordance with the physician order and for one sampled resident (Resident #59), the facility failed to ensure a Register Nurse conducted an admission assessment and/or failed to ensure the admission assessment was comprehensive. The findings include: a. Resident #5's diagnoses included dementia, failure to thrive and a history of falls. The annual Minimum Data Set (MDS) assessment dated [DATE] identified severe cognitive impairment, did not exhibit behaviors and required extensive assistance with bed mobility, transfers and locomotion. The nurse's note dated 8/24/2019 at 9:44 AM identified Resident #5 was alert and confused, the resident was observed screaming and striking out, staff re-approached, bilateral upper arms observed to have intact purpura's and a new physician's order was put in place…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a clinical record review, staff interviews, and a review of the facility documentation for one of three sampled residents reviewed for falls (Resident #237), the facility failed to ensure an alarm was utilized in accordance with the physician's order. The findings include: Resident #237 was admitted to the facility on [DATE] with diagnoses that included a recent femur fracture with a surgical procedure, dementia, hypertension, anemia, heart failure, chronic kidney disease and a hearing deficit. A physicians order dated 2/7/20 directed tabs alarm and to check placement and functioning every shift. The order further directed for the resident to be non-weight bearing to the right lower extremity. The resident's care plan dated 2/7/20 identified the resident was at risk for falls related to a history of falls, right femur fracture, impaired cognition and cardiac disease. Interventions included the use of safety monitor (tab alarm) and directed staff to ensure the device was in place and functioning. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2020-02-25 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, a review of the clinical record, staff interviews and a review of the facility policy, for two of three residents reviewed for respiratory care (Resident #23, and #117), the facility failed to implement infection control measures during care, handling, cleaning, and storage of respiratory equipment. The findings include: a. Resident #23 was admitted to the facility on [DATE] with diagnoses that included chronic heart failure, diabetes, and dementia. The quarterly Minimum Data Set (MDS) dated [DATE] identified severe cognitive impairment, incontinence of bowel and bladder, and required extensive assistance of two staff members for personal hygiene, incontinent care, dressing, bed mobility, and transfers. The care plan dated 12/10/19 identified pneumonia as a problem with interventions that directed oxygen therapy per physician orders and to check oxygen saturation levels via a pulse oximeter as ordered and as needed. A physician's order dated 2/14/20 directed pulse oximeter levels to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2020-02-25 · tag F0577 — pattern
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, a review of facility documentation, and interviews for Resident #3, #26, # 32, #36, #39, #53, #74, #82 and #121, the facility failed to ensure that the location of the previous survey results were known. The findings include: During the Resident Council Meeting on 2/24/20 at 10:45 AM it was identified that the residents who attended the meeting, Resident #3, #26, #32, #36, #39, #53, #74, #82 and #121 were unaware of the location of the previous years survey results in the facility. Interview, observation and review of the Resident Council Meeting minutes on 2/25/20 at 11:02 AM with the Recreation Director identified that she did not discuss the location of the survey results from previous surveys. The survey results were located in the front of the facility in the administrative area. The Recreation Director indicated the facility did not post the location of the survey results with other posted information including the ombudsman and state agency contact information. The Recreation Director identified moving forward she would discuss and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
TORTORA DYNASTY TRUSTOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 07/01/2004
KRETZMER, DENNISIndividualW-2 MANAGING EMPLOYEE; CORPORATE OFFICERsince 07/01/2004

CMS files one row per role, so the 3 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$19.1M
Net patient revenuemost recent cost report
-14.5%
Operating marginrevenue minus expenses
$1.1M
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 47%Medicare 13%Other / private 40%

This home reported $1.1M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$522per resident / day
operating cost
$15,865per month
≈ monthly operating cost
$456per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.

Typical monthly cost in Connecticut
$15,208/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$9,118/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075034. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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