West Hartford Health & Rehabilitation Center

Location & what’s nearby

Open in Google Maps ↗ · Directions ↗ · Larger map ↗

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

62.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 129 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

Met the expected recovery: 65.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 29 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 49% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 160 beds and averages 130.5 residents a day — about 82% occupied, or roughly 30 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.65 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.22 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.29 hrs/resident/day on weekends vs 3.80 on weekdays — 13% thinner on weekends. RN hours go from 0.62 to 0.27 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 29% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

22 citations, most serious first. The 10 most serious are shown; the remaining 12 are one tap away and print in full.

• Potential for harm · E2025-08-29 · tag F0812 — failed to store, cook, and serve food safely — pattern
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interviews and facility policy the facility failed to ensure 2 out of 3 ice machines were maintained in a sanitary manner. The findings include:An observation on 08/21/2025 at 11:36 AM of the interior of the Unit 1 ice machine found a buildup of a black substance on the inner edges of the ice machine. The log fixed to the machine labeled Ice Machine Cleaning Schedule had columns for every month to indicate the date cleaned a check off for removal of the ice, one for cleaning, and another for sanitizing and a column to indicate who completed the work. The last date entered was 06/22/2025. Another labeled affixed to the ice machine was from the mechanical service provider, indicating annual cleaning, sanitization and cleared drains was completed on 03/13/2025. Observation of the ice machines located on Unit 1 and Unit 2 and interviews on 08/29/2025 at 2:40 PM with the Physical Plant Director and the Regional Director of Environmental Services found a buildup of a black substance inside the ice machine located where the machine makes the ice. Each machine had a…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Ecited before2025-08-29 · tag F0880 — failed to prevent and control infections — pattern
  Provide and implement an infection prevention and control program.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on facility record review and staff interviews, the facility did not maintain records of monthly water flushes according to the facility water management plan. The findings include: An environmental assessment completed by a contractor and dated 4/9/2018 identified risk areas for opportunistic pathogens and recommended mitigation steps. Areas that were at risk included showers, tubs, faucet taps, and eye wash stations. Recommendations included flushing any uncommonly used tubs, showers, and faucets for 3 to 5 minutes, and the process was documented and kept in the service records section of the water management program. Additionally, the water management plan indicated that eyewash stations should be flushed monthly. An environmental annual inspection dated 4/21/2021 from a contractor identified recommendations that included using all aspects of the facility assessment mitigation plan, establishing a flushing program, and documenting all water-related tasks, such as preventative maintenance, routine, and emergency events. A review of yearly Exposure Control/Water Plan meeting…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Infection Control Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-08-29 · tag F0627 — isolated
  Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, interviews, and review of facility policy for 1 of 2 residents reviewed for discharge (Resident #146), the facility failed to allow a resident to return after a therapeutic leave, failed to involve the interdisciplinary team in the discharge, and failed to notify the appropriate state agency of a concern with a resident not returning from a leave of absence. The findings include: Resident #146 was admitted on [DATE] with diagnoses that included anxiety, heart failure, and dysphagia (swallowing difficulties). A physician's order dated 7/29/2025 directed that the resident may go on a leave of absence (LOA) with a responsible party, with medications if necessary. The Nursing wandering/elopement risk assessment dated [DATE] indicated that Resident #146 ambulated independently and was a low risk for elopement. The admission nursing assessment dated [DATE] identified that Resident #146 had adequate short and long-term memory and was oriented to person, place, and time. The nursing…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-08-29 · tag F0657 — failed to keep the care plan current — isolated
  Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based of review of the clinical record, facility documents, interviews, and facility policy, for 1 of 3 residents, (#106) reviewed for Pressure Ulcer the facility failed to ensure staff updated a care plan to accurately reflect the resident status. The findings include: Resident #106's diagnosis includes pressure ulcer of the sacral region and quadriplegia. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #106 had one unstageable pressure ulcer. The care plans dated April 2025 indicated Resident #106 was at risk for pressure ulcers due to impaired mobility, incontinence of bowels and requiring assistance with positional changes. Interventions in place included in part to follow pressure ulcer prevention guidelines, provide a pressure redistributing bed support surface and seating surface devices, provide treatments as ordered, utilize a skin protectant/moisture barrier with incontinent care and to evaluate skin condition daily during care and report any abnormalities to the nurse.…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2025-08-29 · tag F0684 — failed to provide proper treatment and quality of care — isolated
  Provide appropriate treatment and care according to orders, resident’s preferences and goals.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documents, interviews and facility policy for 1 of 2 residents (#126) reviewed for Accidents/Fall the facility staff failed to complete a comprehensive post fall investigation with injury, failed to provide ongoing documentation regarding the left knee condition post fall and failed to obtain a treatment order for the injury for 5 days. The findings include: Resident #126's diagnosis included non-pressure ulcer of part of the right foot and type 2 diabetes.The admission Minimum Data Set assessment (MDS) dated [DATE] indicated in part Resident #126 had mild cognitive impairment, was receiving occupational and physical therapy and had no history of falls prior to admission or at the facility. The care plan dated August 2025 indicated Resident #126 was at risk for falls due to impaired gait, balance medications with known risk and at risk for falls and for falls with serious injuries. The interventions included evaluation by physical and occupational therapy, to keep…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-08-29 · tag F0694 — isolated
  Provide for the safe, appropriate administration of IV fluids for a resident when needed.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews, and a review of facility policy for the only resident reviewed for antibiotic therapy (Resident #9), the facility failed to ensure that licensed staff administered saline and heparin intravenous flushes as per policy and the standard of care. The findings include: Resident #9 was admitted on [DATE] with diagnoses that included infection of an artificial hip joint and an open wound on the hip area. The admission MDS assessment, dated 7/20/2025, identified that Resident #9 was cognitively intact; however, it failed to note that Resident #9 had an intravenous catheter. A physician's orders dated 7/14/2025 directed the use of a central line (a long intravenous catheter inserted into a large vein with the tip ending near the heart that allows for long-term delivery of medications and fluids) for intermittent infusions. The orders also directed to flush the central line (a process of administering a solution through the catheter to clear out blood, prevent clots, and maintain…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-08-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
  Provide safe and appropriate respiratory care for a resident when needed.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, interviews, and review of the facility policy for the only resident reviewed for Respiratory Care, (#145) the facility failed to ensure respiratory equipment settings were obtained and reflected in the physician orders. The findings include: Resident #145's diagnosis included obstructive sleep apnea. The admission Minimum dataset assessment (MDS) dated [DATE] indicated Resident #145 was cognitively intact but failed to indicate Resident #145 was utilizing a Cpap (Continuous Positive Airway Pressure) a non-invasive mechanical respirator. A physician's order dated 08/19/2025 at 07:20 PM directed Cpap settings- on at 9:00PM (bedtime) and off at 07:00 AM. An observation 08/20/2025 at 11:40 AM found Resident #140 with a C-pap machine at the bedside, a medical device that provides a continuous flow of air pressure while an individual is sleeping used in treating sleep apnea. An interview, clinical record and facility policy review on 08/29/2025 at 10:50 AM with the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-08-29 · tag F0849 — isolated
  Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, interviews, and facility policy review, for 1of 2 residents reviewed for Hospice (#140) the facility did not ensure receipt of renewal orders and plan of care for a specialized service and the facility failed to initiate an end-of-life care plan. The findings include: Resident #140's diagnosis included unspecified Dementia with behavioral disturbance. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #140 had severe cognitive impairment and was receiving Hospice care. The care plan dated 04/25/2025 indicated Resident #140's Advanced Directive was Do not resuscitate, do not intubate and do not hospitalize due to terminal illness and to provide comfort care. The sole intervention was to honor the residents 'and family's wishes. The quarterly MDS assessment dated [DATE] indicated Resident #140 was receiving Hospice care.The care plan dated July 2025 indicated Resident #140's Advanced Directive was do not resuscitate, do not intubate…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Administration Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-08-30 · tag F0550 — failed to protect resident dignity and rights — isolated
  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews for 1 sampled resident (Resident # 125) who had an allegation of mistreatment, the facility failed to ensure that the resident was treated and spoken to in a dignified manner. The findings include: Resident #125's diagnoses included peripheral vascular disease, permanent atrial fibrillation, thrombocytopenia, and congestive heart failure (CHF). The quarterly MDS assessment dated [DATE] identified Resident #125 had intact cognition, had no behaviors, was independent with bed mobility, transfers, and ambulation, required limited assistance with toilet use and personal hygiene and utilized a walker for mobility. The care plan dated 7/28/23 identified Resident #125 had a communication deficit related to major depressive disorder and anxiety disorder with interventions that included: staff to use a calm positive approach and allow extra time for resident to speak. The care plan further…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-08-30 · tag F0609 — failed to report abuse allegations — isolated
  Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, review of facility documentation, review of facility policy, and interviews one sampled resident (Resident #80) who sustained an injury of unknown origin, the facility failed to report the injury to the state survey agency. The findings include: Resident #80's diagnoses included encephalopathy, chronic kidney disease, hypertension, type 2 diabetes mellitus, dementia without behaviors, anxiety, and depression. A quarterly MDS assessment dated [DATE] identified Resident #80 had moderate cognitive impairment, required limited assistance with bed mobility, transfers, and ambulation, and required extensive assistance with dressing, eating, toilet use and hygiene. Resident #80's care plan dated 4/2/23 identified a focus area of anticoagulant medication use with interventions that included: monitor for active bleeding, bruising and to notify MD if they occur. The care plan further identified the resident was at risk for falls and had a history of falls with interventions that…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

CMS files one row per role, so the 5 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.2M paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CT