Kutz Rehabilitation And Nursing
704 River Road, Wilmington, DE 19809 · Non profit - Corporation · 90 certified beds · (302) 764-7000 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Mar 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- it has 4 actual-harm citations
- a high number of inspection citations overall (46) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $168,019 in federal fines (most recent 2025-03-26)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (75%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.6% | 12.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.8% | 5.4% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.3% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 2.3% | 2.1% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 1.6% | 10.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.8% | 3.2% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 18.8% | 13.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 12.8% | 21.8% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 91.5% | 97.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.4% | 3.5% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 20.1% | 20.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 4.2% | 10.7% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 3.3% | 1.0% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 58.3% | 83.1% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 31.5% | 23.3% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 17.0% | 11.6% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 2.73 | 1.81 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.87 | 1.40 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
30.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 40 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 49.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 53 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.08 therapist hours per resident per day in 2026Q1 — more than 4% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 19% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 30.1%CMS range 19.7–41.7 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.5%CMS range 7.0–14.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 49.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 47.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 41.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 85.7% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.4% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 9.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.8%CMS range 3.5–11.2 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.95 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 90 beds and averages 70.4 residents a day — about 78% occupied, or roughly 20 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.15 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.87 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.97 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.25 hrs/resident/day on weekends vs 5.52 on weekdays — 23% thinner on weekends — a notable drop. RN hours go from 1.05 to 0.41 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 75% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
46 citations, most serious first. The 14 most serious are shown; the remaining 32 are one tap away and print in full.
- Actual harm · G2025-03-26 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. A review of R11's clinical record revealed: 3/24/21 - R11 was admitted to the facility. 11/16/24 - R11 was admitted to hospice care. 3/12/25 - A review of the medications on the 2/26/25 hospice plan of care document in the electronic medical record (EMR) compared to the medications that the facility had profiled for R11 in the facility EMR revealed the following discrepancies: -Ativan 0.5 mg by mouth every four hours as needed for agitation that was ordered by hospice on 11/16/24 was on the hospice medication list but not on the current facility medication list. -Miralax 17 grams, 1 scoop daily by mouth for constipation, was ordered by the facility on 11/1/24 was on the facility medication profile, but not on the hospice list of medications. -Omeprazole 40 mg, 1 capsule daily for reflux, was ordered by hospice on 11/16/24 was on the hospice medication list, but not on the current facility medication list. 3/11/25 1:50 pm - During an interview, E17 (RN/UM) confirmed that the hospice medications on R11's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-03-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and review of clinical records and other documentation as indicated, it was determined that for four (R63 and R23) out of eight residents reviewed for falls, the facility failed to ensure that each residents' plan of care was followed to prevent accidents. For R63, the facility improperly transferred the resident using one staff person stand and pivot when R63 required two staff persons and hoyer lift. As a result, R63 was harmed when the resident sustained a lower leg laceration requiring sutures in the emergency room. For R23, a dependent resident for bed mobility, rolled off the bed on to the floor during incontinence care. R23 was sent to the emergency room after the fall. Findings include: A facility policy titled Falls revised 3/2025 documented . 1. To institute individualized practices to minimize the resident's risk of falling and to maximize safety from fall; and to assess each resident of their fall risk on admission, and on a regular basis . 2. The fall risk assessment will categorize the risk for falling according to the following criterion: 1. Low -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-02-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility policy review, the facility failed to prevent a fall for one of seven residents reviewed for falls (Resident (R) 30). This failure resulted in harm to R30 when the nursing assistant failed to ensure R30 was safe while dressing her in her room; R30 fell and suffered a concussion and an abrasion to her forehead and was hospitalized for eight days. Findings include: Review of R30's undated ''admission Record,'' located in the electronic medical record (EMR) under the ''Profile'' tab, revealed R30 was admitted to the facility on [DATE] with multiple diagnoses to include dementia with agitation, epilepsy, and heart failure. Review of R30's quarterly ''Minimum Data Set (MDS)'' with an Assessment Reference Date (ARD) of 09/01/23, located in the EMR under the ''MDS'' tab, revealed a ''Brief Interview for Mental Status (BIMS)'' score of 99 which indicated the resident was not interviewable. The facility assessed R30 as severely impaired cognitively for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-02-16 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to ensure one out of two residents (Resident (R) 8) reviewed for bowel and bladder was assessed following a decline in continence. In addition, the facility failed to ensure R8 had services and care implemented to maintain as much continence as possible. R8 declined from being continent/mostly continent of urine to becoming incontinent of urine and wearing incontinent briefs following a decline in her ability to use the walker and go to the toilet. Findings include: Review of the undated admission Record in the electronic medical record (EMR) under the Profile tab revealed R8 was admitted to the facility on [DATE] with diagnoses including anxiety disorder, weakness, and chronic kidney disease. Review of the annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 09/21/23, located in the EMR under the MDS tab, revealed R8 used a walker for ambulation, and walked in her room with extensive assistance of one…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-03-04 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and review of facility documentation, it was determined that the facility failed to ensure that a performance review was completed at least every twelve months for five (E17, E18, E19, E20 and E21) out of five sampled employees. Findings include: 3/3/26 1:38 PM - Review of the following staff performance evaluations revealed a lack of evidence of a performance evaluation for the past year and was confirmed by E24 (former DON):1. E17 (CNA) had a hire date of 10/29/24. 2. E18 (CNA) had a hire date of 3/3/20.3. E19 (CNA) had a hire date of 3/26/15. 4. E20 (CNA) had a hire date of 6/29/23.5. E21 (CNA) had a hire date of 1/20/12. 3/3/26 3:10 PM - Findings were discussed with E2 (DON).3/4/26 3:30 PM - Findings were reviewed with E1 (NHA), E2 (DON) and E3 (ADON) during the exit conference.
- Potential for harm · Dcited before2026-03-04 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and review of other facility documents, it was determined for one (R10) out of three residents reviewed for abuse, the facility failed to ensure that R10 was free from verbal abuse from a staff member. Findings included: 12/2017 - A facility document entitled, Resident Abuse Prevention, Protection, Identification, Suspected Crime, Incident Reporting and Investigation Policies and Procedures, revised 12/2022, 12/2023, 3/2024, 3/2025, and 5/2025 included, The facility will prohibit, prevent and not tolerate residents to be subjected to abuse.by anyone, including staff members.R10's clinical record revealed:1/10/25 - R10 was admitted to the facility with diagnoses, including but not limited to, cancer of the rectum. 7/15/25 - R10's quarterly MDS assessment documented a BIMS score of 15, indicating a fully intact cognitive status. R10's MDS also documented that he was independent for ambulation with a rolling walker.9/10/25 5:54 PM - A facility reported incident submitted to the State Survey Agency documented, Resident [R10] reported to [E6] (SSD) that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-04 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and review of other facility documents, it was determined for one (R10) out of three residents reviewed for abuse, the facility failed to ensure that the allegation of verbal abuse from a staff member was reported to the State Survey Agency within the required time. Findings included: 9/10/25 5:54 PM - A facility reported incident submitted to the State Survey Agency documented, Resident [R10] reported to [E6] SSD (Social Services Director) that on 8/22/25 during the 11 PM to 7 AM shift he went outside off campus to smoke and when he returned to the facility and started walking toward the [unit number] unit's nursing station and he had an encounter with [E7] (RN.) Per R10, E7 stated, [R10] when I am here on the night shift, you are not allowed to [expletive] go outside. E10 reported that he replied, I don't know who the [expletive] you are talking to, but you can't talk to me like a piece of [expletive.] R7 replied, If you go out that door, I am telling the staff not to buzz you back in.2/26/26 11:00 AM - During an interview, the Surveyor asked E1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-04 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record reviews, it was determined that for two (R16 and R79) out of six residents reviewed for ADLs (Activities of Daily Living), the facility failed to ensure each dependent resident received the necessary services to maintain grooming and personal hygiene. For R16, the facility failed to provide incontinence care during the evening shift when her clothes and linens were found saturated with urine. For R79, the facility failed to ensure that R79's morning care was done when he was found wearing his pajamas in the afternoon. Findings include: 1. Review of R16's clinical record revealed:6/19/24 - R16 was admitted to the facility with diagnoses including dementia.7/24/24 - R16 was care planned for impaired thought processes related to dementia.10/30/24 - R16 was care planned for ADL self-care performance deficit related to osteoarthritis and dementia with interventions including partial to substantial assistance of one person for personal and oral care and scheduled toileting every 2 hours. R16 required one staff person for toileting and required partial…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was determined for one (R81) out of three residents reviewed for accidents, the facility failed to ensure that R81 received adequate supervision and assistance to prevent accidents to the extent possible. Findings include: 3/17 - A facility document entitled, Falls, revised 2/25 and 3/25, included, To institute individualized practices to minimize the resident's risk of falling and to maximize safety from falls .High Risk - a Fall Risk Evaluation score of 6 or greater.R81's clinical record revealed: 1/17/18 - R81 was admitted to the facility with diagnoses including, but not limited, to left side weakness after a stroke. 2/6/18 - R81's care plan for bed mobility included, Extensive - total dependence, support of two persons. 5/26/25 - R81's fall risk evaluation documented a score of 10, indicating a high fall risk. 5/28/25 - R81's quarterly MDS assessment documented a BIMS score which indicated an inability to participate in a cognitive assessment. The MDS also documented that R81 was completely dependent on the staff for all activities of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-26 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. A review of R19's clinical record revealed: 3/3/22 - R19 was admitted to the facility with diagnoses including a stroke which affected his right dominant side, cerebral palsy, and muscle weakness. 1/5/25 - R19's most recent quarterly MDS documented a BIMS' score of 10, which indicated a mild cognitive impairment, and R19 required substantial assistance with toileting. 1/15/25 - A facility's reported incident submitted to the Division documented, that R19 reported to E21 (LSW) at approximately 2:30 PM he asked E22 (CNA) to use the toilet. E22 entered his room and asked, What do you want? R19 stated that he needed to use the bathroom, and E22 replied, Its's too late, you should have asked to go to the bathroom at 2:00 PM. R19 described E22 as yelling at him and being Really mad. R19 also reported that after E23 assisted him onto the toilet, E22 returned and scolded him for attempting to wipe himself. 1/15/25 - During an interview, E23 (CNA) stated, I was coming to duty and I heard E22 talking to the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-26 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for four (R5, R13, R19 and R65) out of fourteen residents reviewed for abuse, the facility failed to report the allegations of neglect/abuse and injury of unknown source to the State Agency within the required timeframe. Findings include: The facility's Resident Abuse Policies and Procedures . Identification- under Delaware State Law, any employee who has reasonable cause to believe that a resident has been abused, mistreated, neglected, or has been subject to misappropriation of funds MUST file a report immediately . If there is reasonable suspicion of a crime, and the events that cause the reasonable suspicion result in serious injury, the report must be made immediately after forming the suspicion as follows: Serious bodily injury- within 2 hours, All others- within 24 hours . Revised 12/2023 1. Review of R5's clinical record revealed: 1/17/18 - R5 was admitted to the facility with diagnosis including, but was not limited to, stroke with left-sided weakness. 11/27/24 - R5's MDS documented that R5 was not able to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-26 · tag F0700 — patternTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observation and interview, it was determined that for four (R5, R23, R27, R47) out of four residents reviewed for bedrails, the facility failed to assess the residents prior to installing the bedrails/enablers and failed to obtain consent from the resident/POA/resident representative. Findings include: 1. Review of R5's clinical record revealed: 1/3/23 - R5 was admitted to the facility with diagnoses including, but was not limited to, stroke with left-sided weakness. 3/12/25 9:29 AM - The surveyor observed R5 lying in his bed, which had bilateral enablers at the head of the bed. 3/13/25 12:01 PM - The surveyor observed R5 lying in his bed, which had bilateral enablers. 3/20/25 4:10 PM- The surveyor requested evidence of therapy's assessment of R5 for the bedrail/enabler and a copy of the POA's consent for enablers. The facility was not able to produce evidence of R5's assessment by therapy for bedrails/enablers nor a copy of the consent from R5's POA for installing bedrails/enablers on his bed. 3/24/2511:24 AM - During an interview, E16 (contracted DOR)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-26 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Cross refer to F760, example 4 On 10/28/24 at 2:10 PM, the facility reported the following medication error incident to the State Agency: On Monday, October 7, 2024 nursing supervisor informed DON that medications had been found on a medication cart and left un-administered. Supervisor investigated and found that all medications had been documented as 'Administered'. Schedule review showed that LPN [name of E46] had been assigned to the residents whose medications were left un-administered . The incident occurred on 10/3/24 day shift and involved the following four residents: R4, R47, R52 and R84. 11/4/24 - The facility's 5-day follow-up investigation submitted to the State Agency reported: . the facility is able to SUBSTANTIATE . The facility discharged E46 (LPN) on 10/9/24 from working in the facility for progressive disciplines r/t [related to] medication administration resulting in termination. Review of E46's discipline record revealed previous medication administration occurrences: - 5/30/24 Medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-26 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that for four (R7, R17, R41 and R68) out of fourteen residents reviewed for medications, the facility failed to ensure the residents were free from significant medication errors. For R68, the facility failed to prevent R68 from receiving three doses of Zosyn in six hours on 2/11/25. For R7, the facility failed to obtain R7's cortef (a critical med) from 10/28/24 to 11/2/24. For R17, the facility failed to have available R17's sevelamer medication causing R17 to miss twenty-seven out of seventy-two opportunities for this medication administration from 3/10/25 to 3/25/25. For R41, the facility failed to have the resident's Dovato and Formoterol medications available. Findings include: Facility's Medication Administration Policy: Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physicians and in accordance with professional standards of practice, in a manner to prevent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 32 citations
- Potential for harm · E2025-03-26 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review and identified deficiencies during the survey, it was determined that the facility's QAPI program failed to effectively address ongoing issues that impact quality of care with respect to staff to resident abuse, repeated medication errors by nursing staff and the continued lack of availability of medications from the pharmacy for multiple residents. Findings include: 3/25/25 1:08 PM - During a combined interview with E1 (CEO/LNHA) and E2 (DON), E1 stated that the QAPI Committee discusses all medication errors in their meetings. E1 mentioned that the 10/3/24 medication error incident involving four residents was reviewed and staff nurses were educated in November 2024. The Surveyor reviewed that there were additional medication errors on 1/3/25 and 2/11/25. E2 stated that the facility provided education in November 2024, December 2024 and again in February 2025. Also Supervisors started doing medication pass audits after the 2/11/25 incident. The Surveyor was informed that the facility has not had a consistent Staff Development nurse and they have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-26 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that for one (R45) out of ten residents reviewed for antibiotic use, the facility failed to ensure that an antibiotic stewardship program was implemented that consistently monitored prescription antibiotic usage. Findings include: Facility's Definitions Policy per McGreer's - It is the policy of this facility to adhere to the definition of infection listed below when conducting monthly surveillance of infections . Colonization - term used to describe the presence of bacteria, viruses, or other microscopic organisms that are not causing adverse clinical s/s [signs or symptoms], Fever - single oral T [temperature] 100 degrees F [Fahrenheit] or repeated oral T > [greater] 99 degrees F, or a single T > 2 degrees F over baseline from any site, . Leukocytosis - neutrophilia [> 14,000 leukocytes (white blood cells)/ mm3] or left shift [6 % bands or >/= 1,500 bands/mm3] . Facility's Antibiotic Stewardship Program - The purpose of the program is to reduce…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-03-26 · tag F0940 — failed to train staff — patternDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that the facility failed to implement and maintain an effective training program for new LPN staff regarding intravenous medication administration prior to being assigned to independently provide this service to R68 on 2/11/25. Findings include: Cross refer F726, example 2 and F760, example 1 Review of R68's clinical record revealed: 3/17/25 1:34 PM - During an interview, E14 (LPN), who was a new nurse and was hired on 7/23/24, stated, [On 2/11/25] I was pulled to the 400 unit. It was the first time that I worked there. I had never given an IVSS antibiotic before . I was not trained about IV (intravenous) antibiotics during orientation because we did not have anyone in the building with IV antibiotics . 3/20/25 1:45 PM - Review of the Facility Assessment (dated [DATE]) revealed that administration of IV medication (page 12 of the Facility Assessment) occurs in only 0.5% of their admissions/stays, which is very low relative to the benchmark. The Facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, record review and interview, it was determined that for one (R26) out of thirty-five sampled residents, the facility failed to treat R26 with dignity. Findings include: R26's clinical record revealed: 9/3/20 - R26 was admitted to the facility. 2/28/25 - R26's quarterly MDS documented that R26 was totally dependent for the functional ability to shower or bathe self. 3/13/25 10:32 AM - The surveyor observed R26, who was wearing only a hospital gown, being wheeled through the hallway on a shower transport stretcher by E17 (RN/UM) and E18 (CNA) to the shower room (about 500 yards) with R26's legs and feet exposed. 3/13/25 10:35 AM - During an interview, E18 confirmed that R26 did not have a blanket covering her legs and feet during transport. 3/26/25 11:45 AM - Findings were reviewed during the exit conference with E1 (CEO/LNHA), E2 (DON), E3 (SD/ICP) and nine department managers/representatives.
- Potential for harm · D2025-03-26 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, it was determined that for one (R23) out of thirty-five residents sampled, the facility failed to provide a special need for a larger bed. R23 rolled out of the bed on to the floor during incontinence care and was transported to the emergency room for evaluation and treatment. Findings include: Cross Refer F689, example 2 A review of R23's clinical record revealed: 8/24/23 - R23 was admitted to the facility with the following diagnoses including, but were not limited to, large body habitus, anxiety, compressed lower back nerves, muscle weakness, nerve pain and osteoporosis. 12/22/24 3:55 AM - A facility incident report documented R23 had a fall that a (CNA) did not assure positioning safety prior to attempting to provide care therefore contributing to the resident's fall onto floor. Resident taken to the ER (sic) for evaluation for complaints of pain returned in 24 hours with no acute findings. 12/22/24 - A facility statement for E40 documented, I was giving [R23] care this morning at 4AM she went to turn to her left side and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-26 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and review of clinical record and other documentation as indicated, it was determined that for one (R7) out of thirty-five sampled residents, the facility failed to consult the provider of the significant change in R7's physical status with her heart rate (HR) running in the 40's. Findings include: Cross refer F684, F726, F755 and F760 R7's clinical record revealed: 1/10/20 - R7 was admitted to the facility with diagnoses including, but were not limited to, seizure disorder and hypopituitarism. 10/16/24 12:22 AM - E24 (RN/shift supervisor) documented in R7's EMR progress note, Fall details: Date/Time of fall: 10/15/24 11:50 PM fall was not witnessed . Provider: [E4, contracted Physician] Time notified 10/16/24 Notified of: fall . Resident found sitting on the floor legs facing the head board of the bed . Resident stated she was self transferring from wheelchair to the bed, when she fell. VS (vital signs) 154/66 (blood pressure), p (pulse) 43, 97.6 T (temperature), 18 rr (respiratory rate), bs (blood sugar) 89 . 10/16/24 1:13 AM - R7's heart rate was documented in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the facility's Resident Abuse Policies and Procedures, last revised 12/2023, it was determined that the facility failed to develop a written policy and procedure that clearly addressed sections under Identification and Reporting. Findings include: Review of the facility's Resident Abuse Policies and Procedures included, but was not limited to, the following: POLICY . Any allegation of abuse, neglect, mistreatment, injury of unknown origin, suspected commission of a crime, misappropriation of resident property or financial exploitation will be thoroughly investigated and reported . While the facility policy under the separate section for Definitions listed the different types of abuse, neglect, exploitation of residents, the section for Identification lacked evidence that the facility addressed in the written procedures how staff can identify different types of abuse by resident outcomes, such as an unwitnessed injury that was suspicious or multiple injuries over time or unexplained changes in resident behaviors or activities. Under the section for Reporting, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-26 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R26) out of fourteen residents reviewed for abuse, the facility failed to report their investigation results to the State Agency within 5 working days of the incident. Findings include: The facility's Resident Abuse Policies and Procedures: . Investigation . Within five days, a follow-up State Incident Report is completed indicating the results of the investigation and sent to the Division of Long Term Care Residents Protection electronically . Revised 12/2023 Review of R26's clinical record revealed: 9/3/20 - R26 was admitted to the facility with diagnoses including, but were not limited to, Parkinson's disease and dementia. 2/19/25 4:10 PM - E21 (LSW) reported an alleged incident of neglect to the State Agency. The report stated that on 2/18/25 at approximately 1 PM, R26 had to wait for an hour to be changed by her assigned CNA on 7-3 PM shift. F3 (R26's POA) reported this incident to the facility on 2/19/25 at 3:23 PM. The five day follow up report to the State Agency was due on 2/26/25. 3/14/25 1:54 PM - E21…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, it was determined that for two (R17 and R23) out of thirty-five residents sampled, the facility failed to develop and implement a comprehensive person-centered care plan for R17 that included specific directions for taking vital signs on a resident with a dialysis fistula. For R23, the facility failed to include bed enablers as an intervention on the care plan. Findings include: 1. Review of R17's clinical record revealed: 11/13/23 - R17 was admitted to the facility with diagnosis including, but was not limited to, end stage renal (kidney) disease with a dialysis fistula on his left arm. R17's most current orders included dialysis three times a week, on Mondays, Wednesdays, and Fridays, check vital signs pre- and post-dialysis on these days on both the day and evening shifts. And monthly vital signs on the first three days of each month during the evening shift. R17's most recent care plan included, Monitor vital signs as ordered. R17's dialysis care plan failed to include that the blood pressure should not be taken on the left arm…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-26 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R11) out of four residents sampled for range of motion, the facility failed to provide R11 with a right-hand palm guard that was ordered on 5/2/24. Findings include: A review of R11's clinical record revealed: 3/24/21 - R11 was admitted to the facility. 5/2/24 - An order was written in the EMR for R11 to have a right palm guard, to put the palm guard on after morning care, and to take the palm guard off before bedtime. 3/7/25 10:10 AM - During an observation, R11 was not wearing a right-hand palm guard. R11's right hand was contracted, with his fingers pressing into the palm of his hand. The following document review, observation and interviews occurred on 3/10/25: -A review of R11's care plan revealed that R11 was at risk for pain because of . and multiple contractures and decreased mobility. R11 had a diagnosis of a right hand contracture listed on the care plan. -9:30 AM - During an observation, R11 was not wearing a right-hand palm guard. R11's right hand was contracted with his fingers pressing into the palm…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, it was determined that for one (R17) resident out of three residents reviewed for tube feedings, the facility failed to consistently and correctly label R17's tube feeding solution. Findings include: 3/6/25 10:06 AM - The Surveyor observed that R17's tube feeding solution was not labeled with the resident's name, the room number, the date and time that the tube feeding was given, or flow rate for the feeding to be administered. 3/7/25 9:04 AM - R17's tube feeding solution was labeled improperly, missing the date and the time that the tube feeding was started, as well as the flow rate for the feeding to be administered. 3/14/25 9:29 AM - R17's tube feeding solution and water bag were unlabeled. Findings were confirmed with E3 (SD/ICP) 3/26/25 11:45 AM - Findings were reviewed during the exit conference with E1 (CEO/LNHA), E2 (DON), E3 and nine department managers/representatives.
- Potential for harm · D2025-03-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, it was determined that for one (R72) out of one resident reviewed for respiratory, the facility failed to ensure R72's O2 tubing was replaced weekly as per professional standards of care. Findings include: Facility's Oxygen Administration policy - Oxygen is administered to residents who need it, consistent with professional standards of practice . Policy Explanation and Compliance Guidelines: . 5. Staff shall perform hand hygiene . when in contact with oxygen equipment. Other infection control measures include: . b. Change oxygen tubing and mask/cannula weekly and as needed . 2/5/25 - R72 was admitted to the facility with diagnoses including, but was not limited to, acute respiratory failure with hypoxia. 2/5/25- E4 (contracted MD) ordered in R72's EMR, Oxygen 2-4 liters via nasal cannula or facemask for dyspnea . as needed for pulse ox to remain above 92% . change oxygen tubing weekly on Wednesday 11-7 shift . every night shift every Wednesday for oxygen therapy. 3/5/25 night shift - E10 (LPN) signed off in R72's MAR that she had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0711 — isolatedEnsure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R72) out of thirty-five residents reviewed for physician services, the facility failed to ensure that the physician reviewed the residents' total program of care. Findings include: Review of R72's clinical record revealed: 2/5/25 - R72 was admitted to the facility with diagnosis including, but was not limited to, acute respiratory failure with hypoxia. 2/13/25 10:30 AM - E4 documented in R72's EMR physician progress note, . Assessment/Plan: . has been weaned off O2 . This physician note inaccurately documented that R72 had been weaned off of her supplemental oxygen. 2/13/25 11:16 AM - E35 (LPN) documented in R72's EMR progress notes, Resident continues on O2 at 4L N/C. Pulse ox is at 99 at rest. Res stated that she got sob [short of breath] while in the middle of therapy. Resident stated that she was on O2 at the time. Resident was able to catch her breath once at rest. 2/14/25 10:46 PM - E29 (LPN) documented in R72's EMR progress notes, . Oxygen via nasal cannula . 2/16/25 10:39 PM - E48 (LPN) documented in R72's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for three (R14, R17 and R23) out of three residents reviewed for pharmacy services, the facility failed to provide pharmaceutical services to meet the needs of each resident. Findings include: 1. Review of R17's clinical record revealed: 11/23/20 - R17 was admitted to the facility. 12/28/23 - A physician's order was written for R17 to receive sevelamer carbonate oral packet 2.4 grams give one packet via Peg-Tube (medical device used to provide nutrition) with meals for dialysis, must be given with meals. 5/19/25 6:35 PM - A progress note for R17 documented that sevelamer carbonate is not available. 5/20/25 11:37 AM - A progress note for R17 documented that sevelamer carbonate is unavailable. Medication supplied by a dialysis facility. The RN supervisor was made aware and contacted the dialysis facility. 5/21/25 8:57 AM - A progress note for R17 documented that sevelamer carbonate is not available, supervisor made aware. 5/29/25 - Review of R17's medication administration record (MAR) documented the following missed doses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and review of a clinical record and the Medication Regimen Review (MRR) policy and procedure, it was determined that the facility failed to ensure the MRR policy had specified response time frames included for the different steps. In addition, for one (R48) out of eight residents reviewed for pharmacy, the facility failed to ensure that R48's pharmacy recommendation was acted upon before a second recommendation was made. Findings include: 1. A facility policy titled Policy & Procedures Pharmaceutical Services revised 2/2025 documented . 1. Steps to performing DRR (drug regimen review) c. The next time the physician is in the building, they will check their communication book for any orders. The physician will then document directly on the resident's DRR form, sign off that identified irregularities have been reviewed, and list any actions taken. 3/18/25 1:35 PM - During an interview with E2 (DON) the Surveyor asked, what is the facility's expectation for the physician to respond to the pharmacist consultant's monthly recommendations and medication irregularities?…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for one (R48) out of five residents reviewed for unnecessary medications, the facility failed to identify and clarify a drug allergy with a medication ordered by a consultant physician before administering it to R48. Findings include: Review of R48's clinical record revealed: Review of R48's Allergy Report in the electronic health record documented that the resident had an allergy to NSAIDs (Nonsteroidal anti-inflammatory drugs/class of medications used to relieve pain, including Ibuprofen) on 11/2/22. 2/25/25 4:35 PM - A physician order was entered to give one Ibuprofen 800 mg tablet every 6 hours as needed for pain for five days. 2/25/25 4:35 PM - An auto-populated new physician's order note stated, The system has identified a possible drug allergy for the following order: Ibuprofen Oral Tablet 800 MG . 2/25/25 4:55 PM - A nurse's note documented that R48 was seen by the in house dental [doctor] . New order . Ibuprofen 800mg . 5 days PRN [as needed] . Review of R48's clinical record lacked evidence that a physician was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, it was determined that for one out of three medication carts observed, the facility failed to adhere to proper labeling and storage practices for insulin pens as per regulatory standards and best practices. Findings Include: [DATE] 12:00 PM - Upon observation of insulin administration for R61, the surveyor observed that the insulin aspart pen was open and used, but there was no indication of an open date on the medication. The absence of an open date on the insulin pen created a risk of using expired medication, which could compromise resident safety and treatment efficacy. [DATE] 12:01 PM - Interview with E8 (LPN) confirmed that no open date was labeled on the pen. [DATE] 11:45 AM - Findings were reviewed during the exit conference with E1 (CEO/LNHA), E2 (DON), E3 (SD/ICP) and nine department managers/representatives.
- Potential for harm · D2025-03-26 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined that for two (R27 and R42) out of eight residents reviewed for falls, the facility failed to ensure that each resident had a complete and accurate medical record. Findings include: 1. Review of R27's clinical record revealed: 4/12/21 - R27 was admitted to the facility with multiple diagnoses, including a history of falls, history of a fracture, osteoporosis and arthritis. 7/3/24 - A MDS assessment completed for R27 documented that she was frequently incontinent of bowel and bladder. 7/11/24 10:30 AM - R27 had a fall out or bed as she was being provided personal hygiene. 7/12/24 - A post fall risk assessment was completed for R27 which documented that she had 1-2 predisposing diseases that could contribute to a fall. R27 actually had three (3) predisposing disease (arthritis, osteoporosis and previous fractures) that would contribute to her increased fall risk. 8/9/24 - R27 experienced a fall while she was being showered. A post fall risk assessment was completed for R27 that documented the following: -R27 did not have any falls…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that one (R78) out of ten residents reviewed for Infection Control, the facility failed to order and maintain Enhanced Barrier Precautions (EBP) for R78 when he had an indwelling catheter from [DATE] to [DATE]. Findings include: Facility's Enhanced Barrier Precaution policy - . refer to infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDRO) that employs targeted gown and gloves use during high contact resident care activities . 2. Initiation of Enhanced Barrier Precautions: . b. An order for enhanced barrier precautions will be obtained for residents with any of the following: i. Wounds And /or indwelling medical devices (e.g., central lines, urinary catheters, feeding tubes, tracheostomy/ventilator tubes) even if the resident is not known to be infected or colonized with a MDRO . 4. High-contact resident care activities include: . g. Device care or use: central lines urinary catheters . [DATE] - R78 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-26 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, it was determined that for one (R17) out of thirty-five (35) sampled residents reviewed, the facility failed to ensure that R17 had functioning call bell systems to request staff assistance. Findings include: Review of R17's clinical record revealed: 11/13/23 - R17 was admitted to the facility with diagnosis including, but was not limited to, end stage renal (kidney) disease. 11/13/23 - R17's admitting MDS score was 00 for ADL's, meaning he was completely dependent for care by the facility. 3/6/25 10:05 AM - The surveyor observed that R17 did not have a call bell available in his room. 3/7/25 12:00 PM - The surveyor observed that R17 did not have a call bell available in his room. 3/10/25 1:40 PM - The surveyor observed that R17 did not have a call bell available in his room. The facility failed to provide R17 a call bell in three out of three observations. 3/10/25 1:44 PM - During an interview, E13 (CNA) stated that R17 previously had a touch call bell, but it was removed because it was not functioning properly. 3/10/25 3:18 PM -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-16 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and review of the Resident Council Meeting Minutes, the facility failed to provide feedback and/or resolutions to resident complaints and/or grievances discussed in the monthly resident council meetings in 12 of 13 resident council meetings. Findings include: Review of the ''Resident Council'' meeting minutes for 01/18/23 revealed ''.Residents report CNAs [certified nursing assistants] are still on their phones while providing care . Residents report call lights are not being left within reach .'' There were no documented actions taken by staff to resolve these issues in the resident council minutes and there was not a documented thorough investigation or resolution provided to the group. Review of the ''Resident Council'' minutes for 02/28/23 revealed ''. CNAs are still using phones during care - Residents report CNAs are stopping care to answer their phones - Residents report CNAs take 25-30 minutes to answer call lights .'' The meeting was led by the Social Services Director (SSD) and the residents were asked if staff using cell phones had improved because the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-16 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and policy review, the facility failed facility failed to thoroughly investigate and document abuse investigations for three of 25 sampled residents (Resident (R) 8, R27, and R48). 1. Review of the undated admission Record, located in the electronic medical record (EMR) under the Profile tab, revealed R8 was admitted to the facility on [DATE] with diagnoses including anxiety disorder, weakness, and chronic kidney disease. Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/20/23, located in the EMR MDS tab, revealed R8's cognition was intact with a Brief Interview for Mental Status (BIMS) score of 15 out of 15. R8 required substantial/maximal assistance with toileting hygiene, and she was always incontinent of bowel and bladder. During an interview on 02/12/24 at 1:11 PM, R8 stated a male staff member disconnected her call light at the wall on 01/12/24. R8 stated her call light was on because she had a bowel movement, and she was sitting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-16 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review and policy review, the facility failed to ensure the kitchen was maintained in a sanitary condition for 79 out of 82 total residents (three residents received nutrition via feeding tubes). Specifically, foods and utensils were not stored appropriately and kitchen surfaces were not clean. Findings include: 1. The initial kitchen inspection was conducted without the Dietary Manager (DM); he was not in the facility when the inspection was completed. During the initial inspection on 02/12/24 from 9:06 AM through 9:26 AM the following concerns were noted: a. Observations revealed there were three lids (that covered plates for meal service to residents' rooms) stored on the shelf for clean items that had food residue and crumbs on the interior surface of the lids. In addition, there was a large tray, stored as clean, with scattered food crumbs on the surface. b. Observations in the dry food storeroom revealed there were two spoodles stored on top of two five-gallon buckets with bulk foods. There was a box of cornstarch with the top of the box…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-16 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy review, the facility failed to ensure one of 25 sampled residents' (Resident (R)11) physicians was notified of a change in condition. R11 was documented as refusing to wear her left resting hand splint most of the time over the past two weeks. R11's Physician had not been notified creating the potential that the need for treatment to be modified would not occur. Findings include: Review of the undated admission Record in the electronic medical record (EMR) under the Profile tab revealed R11 was admitted to the facility on [DATE]. Diagnoses included hemiplegia (severe or complete loss of strength or paralysis on one side of the body) and hemiparesis (weakness on one side of the body) following cerebral infarction (stroke) affecting the left non-dominant side. Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/18/23, located in the EMR under the MDS tab, revealed R11 was unimpaired in cognition with a Brief Interview for Mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-16 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy review, the facility failed to make prompt efforts to resolve grievances and report the findings in writing to the resident/family for one of 25 sampled residents (Resident (R) 8). Findings include: Review of the undated admission Record in the electronic medical record (EMR) under the Profile tab revealed R8 was admitted to the facility on [DATE] with diagnoses including anxiety disorder, weakness, and chronic kidney disease. Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/20/23, located in the EMR under the MDS tab, revealed R8's cognition was intact with a Brief Interview for Mental Status (BIMS) score of 15 out of 15. R8 required substantial/maximal assistance with toileting hygiene and she was always incontinent of bowel and bladder. During an interview on 02/12/24 at 1:11 PM, R8 stated she and two of her family members ((F)8 and F88) had reported numerous instances when staff did not answer her call light timely,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-16 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and policy review, the facility failed to protect the resident's right to be free from neglect when eight residents (Resident (R) 65, R12, R26, R30, R38, R68, R70, and R233) were not provided care on the 100 B Unit out of 73 residents that resided in the facility on 02/01/23. Certified Nursing Assistant (CNA) 1 left the facility without informing staff he was refusing to care for the residents. During this time, R65 sustained a fall in her room and was found by restorative certified nursing assistants. Findings include: Review of R65's undated ''admission Record'' located in the electronic medical record (EMR) under the ''Profile'' tab, revealed the resident was admitted to the facility on [DATE] with diagnosis of other sequelae of cerebral infarction (stroke). Review of R65's quarterly ''Minimum Data Set (MDS)'' with an Assessment Reference Date (ARD) of 04/11/23, located in the EMR under ''MDS'' tab, revealed a ''Brief Interview for Mental Status (BIMS)'' score of six out of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-16 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and review of facility policy, the facility failed to implement policies and procedures for ensuring the reporting of potential neglect and abuse within two hours for two allegations of neglect/abuse involving nine of twenty-five sampled and four supplemental residents (Resident (R) 8, R65, R12, R26, R30, R38, R68, R70, and R233). The facility failed to report to the State Survey Agency (SSA) an allegation made by R8 that her certified nursing assistant (CNA) unplugged her call light and failed to report when a CNA did not provide care for eight assigned residents for on hour on 02/01/23. Findings include: 1. Review of the undated admission Record, located in the electronic medical record (EMR) under the Profile tab, revealed R8 was admitted to the facility on [DATE] with diagnoses including anxiety disorder, weakness, and chronic kidney disease. Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/20/23, located in the EMR under the MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-16 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two out of four residents (Resident (R) 35 and R51) reviewed for hospitalization were provided with a written transfer notice upon emergent transfer to the hospital. Findings include: 1. Review of the undated ''Profile Face Sheet,'' provided by the facility, revealed R35 was admitted to the facility on [DATE] with diagnoses including in pertinent part Parkinson's disease, a jejunostomy (J) feeding tube (tube placed through the skin of the abdomen into the midsection of the small intestine), and a gastrostomy (G) feeding tube (tube placed into the stomach). Review of the quarterly ''Minimum Data Set (MDS)'' with an Assessment Reference Date (ARD) of 11/01/23, located in the electronic medical record (EMR) under the ''MDS'' tab, revealed R35 was moderately impaired in cognition with a ''Brief Interview for Mental Status (BIMS)'' score of 11 out of 15. Review of a ''Nurse's Note,'' dated 01/25/24 and located in the EMR under the ''Progress Notes''…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-16 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and policy review, the facility failed to ensure two out of four residents (Resident (R) 35 and R51) reviewed for hospitalization were provided with bed hold notices within 24 hours of emergent transfer to the hospital. Findings include: 1. Review of the undated Profile Face Sheet provided by the facility revealed R35 was admitted to the facility on [DATE] with diagnoses included in pertinent part Parkinson's disease, a jejunostomy (J) feeding tube (tube placed through the skin of the abdomen into the midsection of the small intestine), and a gastrostomy (G) feeding tube (tube placed into the stomach). Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/01/23, located in the electronic medical record (EMR) under the MDS tab, revealed R35 was moderately impaired in cognition with a Brief Interview for Mental Status (BIMS) score of 11 out of 15. Review of a Nurse's Note, dated 01/25/24 and located in the EMR under the Progress Notes tab,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-16 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and policy review, the facility failed to ensure the care plan was updated for one out of 25 sampled residents (Resident (R) 8) following a change in the resident's ability to ambulate, transfer, use the toilet, and remain continent of urine. This created the potential R8 would not receive appropriate care and services to reach her highest practicable level. Findings include: Review of the undated admission Record in the electronic medical record (EMR) under the Profile tab revealed R8 was admitted to the facility on [DATE]; diagnoses included anxiety disorder, weakness, and chronic kidney disease. Review of the annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 09/21/23 in the EMR under the MDS tab revealed R8 used a walker for ambulation, and walked in her room with extensive assistance of one person and required extensive assistance from one person for toilet use. R8 was coded as being always continent of urine. Review of the quarterly Minimum Data Set…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to notify the wound nurse practitioner when an alteration in skin was identified so wound treatment could be ordered and followed by staff for one of three residents (Resident (R) 7) reviewed for pressure ulcers. This failure had the potential to cause infection, and worsening of a pressure ulcer when treatment was not provided to R7's unstageable sacral wound for six days. Findings include: Review of R7's undated ''admission Record,'' located in the electronic medical record (EMR) under the ''Profile'' tab, revealed R7 was admitted to the facility on [DATE] with diagnoses that included heart failure, Parkinson's disease, and vascular dementia. Review of R7's annual ''Minimum Data Set (MDS)'' with an Assessment Reference Date (ARD) of 07/10/23, located in the EMR under the ''MDS'' tab, revealed a ''Brief Interview for Mental Status (BIMS)'' score of 14 out of 15 which indicated she was cognitively intact. The ''MDS''…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-16 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and policy review, the facility failed to ensure one of one resident (Resident (R)11) reviewed for range of motion (ROM) received services to maintain range of motion ROM. R11's hand splint was not applied in accordance with Physician's orders. Findings include: Review of the undated admission Record, located in the electronic medical record (EMR) under the Profile tab, revealed R11 was admitted to the facility on [DATE] with diagnoses including hemiplegia (severe or complete loss of strength or paralysis on one side of the body) and hemiparesis (weakness on one side of the body) following cerebral infarction (stroke) affecting the left non-dominant side. Review of the quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/18/23, located in the EMR under the MDS tab, revealed R11 was unimpaired in cognition with a Brief Interview for Mental Status (BIMS) score of 15 out of 15. R8 required substantial/maximal assistance with upper and lower…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$168,019 in federal fines across 2 penalties.
- $114,563 — penalty dated 2025-03-26
- $53,456 — penalty dated 2024-02-16
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| BACHER, DAVID | Individual | W-2 MANAGING EMPLOYEE; OPERATIONAL/MANAGERIAL CONTROL | since 09/01/1993 |
| OPPENHEIMER, JOHN | Individual | W-2 MANAGING EMPLOYEE; OPERATIONAL/MANAGERIAL CONTROL | since 01/01/2019 |
| ALDERSON, FELISHA | Individual | CORPORATE OFFICER | since 07/01/2016 |
| DRIBAN, DAVID | Individual | CORPORATE OFFICER | since 01/01/2019 |
| GOODMAN, ROBERT | Individual | CORPORATE OFFICER | since 07/01/2012 |
| HARLOV, DONNA | Individual | CORPORATE OFFICER | since 07/01/2016 |
CMS files one row per role, so the 8 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in DE
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Delaware Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 085043. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.