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Rehabilitation Center Of Orlando

9311 S Orange Blossom Trl, Orlando, FL 32837 · For profit - Corporation · 120 certified beds · (407) 858-0455 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0609, F0610) — most recent Jul 2025Resident-funds citations (F0565, F0568)1 immediate-jeopardy citation$117,410 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has citations for mishandling residents’ money or property (F0565, F0568)
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $117,410 in federal fines (most recent 2024-02-20)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
9753 S Orange Blossom Trl · (888) 710-3956 · Call to confirm hours
Pharmacy
9498 S Orange Blossom Trl · (407) 859-3920 · Call to confirm hours
Grocery
9404 S Orange Blossom Trl · (407) 856-0238 · Call to confirm hours
Park
The Yard0.5 mi
Typically dawn to dusk
Place of worship
9456 S Orange Blossom Trl · (407) 930-8100

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.6%8.7%15.4%better
Long-stay residents who lose too much weight2.3%5.5%5.4%better
Long-stay residents with a catheter left in their bladder0.0%0.3%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%0.7%2.0%better than state — see note marked double-dagger below the table
Long-stay residents with depressive symptoms2.8%4.6%6.5%better
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.3%2.5%3.3%better
Long-stay residents whose ability to walk worsened5.5%9.5%16.1%better
Long-stay residents on antianxiety or hypnotic medication22.4%14.4%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%99.2%95.3%typical
Long-stay residents with pressure ulcers7.3%4.5%4.7%worse
Long-stay residents with worsening bladder/bowel control4.7%10.5%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table9.8%8.6%17.1%better
Short-stay residents who newly got an antipsychotic medication3.1%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine95.2%94.7%79.4%better
Short-stay residents rehospitalized after admission27.4%26.1%22.6%worse
Short-stay residents with an outpatient ER visit5.0%9.1%12.0%better
Long-stay hospitalizations per 1,000 resident days2.002.131.67worse
Long-stay outpatient ER visits per 1,000 resident days1.331.151.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

13.6%U.S. median 10.7%
Went back to hospital
47.2%U.S. median 56.6%
Met the expected recovery
0.19U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.05hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 47.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 72 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 21% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 39% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.6%CMS range 9.9–17.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge47.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge50.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge40.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.3%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened5.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.051.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.46
RN hours/ resident / day
0.66
LPN hours/ resident / day
2.33
Aide hours/ resident / day
3.45
Total nurse hours/ resident / day
0.38
RN hoursweekends
44.1%
Total nursing turnover
85.2%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 115.4 residents a day — about 96% occupied, or roughly 5 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.45 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.46 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.33 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.37 hrs/resident/day on weekends vs 3.48 on weekdays — 3% thinner on weekends. RN hours go from 0.50 to 0.38 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 44% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2025-07-24)
16
at the previous standard inspection (2024-01-11)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 12 most serious are shown; the remaining 27 are one tap away and print in full.

  • Immediate jeopardy · J2023-11-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement appropriate interventions to mitigate elopement risk and failed to provide adequate supervision to maintain a secure environment to ensure vulnerable residents did not exit the facility without supervision for 1 of 7 residents reviewed for elopement out of a total sample of 9 residents, (#1). These failures contributed to the elopement of resident #1 and placed her at risk for serious injury/impairment/death. While resident #1 was out of the facility unsupervised, there was likelihood she could have fallen, become lost, been accosted/harmed by a stranger or been hit by a car. On 10/15/23 at 4:25 AM, the facility failed to prevent a moderate cognitively impaired resident from exiting the facility unsupervised. Resident #1 exited the facility through the front door by holding the emergency push bar for 15 seconds which activated the door alarm but the red screamer alarm did not sound. Certified Nursing Assistant (CNA) B disengaged…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2022-03-31 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide care and services to prevent the development of a pressure ulcer and shear injury (#10), and failed to ensure application of pressure reducing devices to prevent further skin breakdown (#22 & #55) for 3 of 7 residents reviewed for pressure ulcers of a total sample of 44 residents. The facility's failure to implement preventative interventions consistent with resident #10's risk for skin breakdown, and failure to identify areas of skin injury according to accepted standards of practice resulted in actual harm, development of a stage 3 pressure ulcer to the right ear. Findings: 1. Resident #10 was admitted to the facility on [DATE] with diagnoses of heart disease, enlarged heart, hardening of the blood vessels in the brain, muscle weakness and chronic pain. Review of the Minimum Data Set (MDS) Quarterly assessment with Assessment Reference Date (ARD) of 3/09/22 revealed resident #10 had severe hearing impairment and did not speak.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-06-18 · tag F0837 — pattern
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility's Governing Body failed to timely ensure complete, consolidated, accurate accounting of personal funds, transactions, and balance transfers were provided upon and after transfer of ownership for 3 of 3 residents reviewed for Resident Rights, of a total sample of three residents, (#1, #2, #3). Findings:On 6/18/26 at 11:15 AM, resident #1, a cognitively impaired [AGE] year-old female resident was observed sitting on her bed in her room. She said she only had a little bit of cash for vending machines, and her husband managed all her financial affairs.In the afternoon on 6/18/26, two unsuccessful attempts were made by telephone to reach resident #1's spouse,On 6/18/26 at 12:29 PM, the Business Office Manager said the facility changed ownership the previous year and they were still transitioning resident funds into a new Resident Fund Management Service (RFIM) account. She explained she was still having difficulty obtaining records from their corporate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · D2026-06-18 · tag F0568 — isolated
    Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure complete and accurate personal funds/financial accounting statements were provided to 2 of 3 residents reviewed for Resident Rights, of a total sample of 3 residents, (#1, #2). Findings: 1. Record review revealed resident #1 was admitted to the facility on [DATE]. Review of resident #1's most current care plan revealed a focus for impaired cognitive function or thought process related to dementia. Review of resident #1's record revealed the facility managed the resident's personal funds. Review of the records revealed bank statements for February, March, April, May and June of 2025 were not available. 2. Record review revealed resident #2 was admitted to the facility on [DATE]. Review of resident #2's quarterly Minimum Data Set with the assessment reference date of 4/23/26 showed he had a Brief Interview for Mental Status score of 15 out of 15 which meant he had normal thinking and good memory. On 6/18/26 at 2:36 PM, resident #2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Ecited before2026-01-22 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide housekeeping and maintenance services necessary to ensure two of two shower rooms were clean, sanitary, and homelike on one of two units, (East Wing), failed to ensure flooring in the back hallway was in good repair and homelike on one of two units, (West Wing), and failed to ensure 4 of 35 residents' rooms on the [NAME] Wing were maintained in good repair and in homelike condition, (#15, #27, #28, and #29).Findings: Cross reference F867 Observations during tour of the facility on 1/21/26 between 11:18 AM, and 11:30 AM revealed in room [ROOM NUMBER], the lower portion of the entrance door exhibited warping and breakage with sharp edges. The bottom panel of the door was lifted up approximately eight inches in length. The closet door was chipped, uneven and did not close properly. In room [ROOM NUMBER], the closet doors were missing. The baseboard next to the bathroom door was cracked open and measured approximately three to five…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-22 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure implementation of its Quality Assurance and Performance Improvement (QAPI) program to the extent that previously identified areas of concern were thoroughly monitored and performance was adequately tracked to ensure prior improvement measures were realized and sustained. Findings: Cross reference F584 Review of the facility's survey history revealed a deficiency related to failure to provide a homelike environment during the last recertification survey dated 7/24/25. Review of the facility's Plan of Correction (POC), dated 8/18/25, identified staff was re-educated on the components of the regulation with emphasis on ensuring a clean and homelike environment in the dining room. The POC indicated newly hired and agency staff would receive education during orientation and prior to working a shift. During the current survey, a deficiency related to F584 was again identified. As a result of the repeat citation, it was determined the facility failed to implement sufficient auditing, monitoring, and oversight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to adhere to proper infection control practices related to the use of personal protective equipment (PPE) outside of a resident's room, on one of two units, (West Wing).Findings: On 1/21/26 at 11:05 AM, Certified Nursing Assistant (CNA) B was observed standing by a medication cart in the [NAME] Wing hallway talking with a nurse while holding a soiled bag and wearing gloves on both hands. After a couple of minutes, CNA B continued walking down the hallway toward the soiled utility room. CNA B then removed the glove from her left hand but kept the glove on her right hand while holding the soiled bag and entering the utility room. On 1/21/26 at 11:08 AM, CNA B acknowledged she was observed wearing gloves in the hallway, then explained she was not really wearing gloves while holding the bag. She confirmed the finding and stated she knew she was not supposed to wear gloves in the hallway because it was a break in infection control practice. CNA B said, I guess I got distracted. On 1/21/26 at 11:27 AM, the [NAME] Wing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-24 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview, the facility failed to provide residents a homelike dining environment for meals eaten in two of two dining rooms.Findings: On 7/21/25 at 12:10 PM, 13 residents were observed in the main dining room eating their meal with the dishes still on their trays. Tablecloths were on the tables, but they had no centerpieces as decoration. On 7/23/25 at 8:10 AM, four residents in the west wing dining room were seated in chairs throughout the room. There were six meals left on meal trays on the tables, all of the tables were otherwise bare, without tablecloths or centerpieces. Certified Nursing Assistant (CNA) N assisted one resident with their meal and explained the breakfast trays which arrived about 10 minutes earlier were being held there for residents who got up later. The main meal plates were covered by an insulated lid which sat over the ceramic plate, but there was nothing under the ceramic plates to help keep the food warm. On 7/23/25 at 12:13 PM, approximately 26 residents were observed eating in the main dining room. Nine residents were observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-24 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were administered according to physician orders to prevent medication errors for 1 of 4 residents observed during the medication administration task, of a total sample of 38 residents, (#45). There were 3 errors in 28 opportunities for a medication error rate of 10.71%.Findings:Review of the medical record revealed resident #45 was admitted to the facility on [DATE] with diagnoses including hypertension, Chronic Obstructive Pulmonary Disease (COPD), schizophrenia, psychotic disorder with delusions, type 2 diabetes, chronic pulmonary edema, and chronic viral hepatitis C.On 7/22/25 at 9:04 AM, Registered Nurse (RN) A checked resident #45's blood pressure with an electronic wrist cuff and showed the reading of 124/81. She checked the electronic medical record and explained she would not administer the resident's scheduled 7:00 AM to 11:00 AM Losartan Potassium and Sotalol HCl due to parameters given by the physician. When…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-24 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview, the facility failed to ensure the snack/nourishment refrigerators on the nursing units had food items labeled and dated with open and use by dates and failed to ensure outdated foods were discarded to prevent the potential for foodborne illness, on two of two nursing units of the facility. This had the potential to affect all 110 residents at the facility.Findings:On 7/24/25 at 2:00 PM, on a tour of the west wing nourishment room, the west wing Unit Manager (UM) verified three large cartons of thickened juice were undated as to when they had been previously opened. In addition to the juice the refrigerator contained a package of unlabeled and undated cheese, previously opened bologna, three undated containers of peaches, one container of applesauce, two undated containers of unidentified leftover resident food and a package of undated salami. The UM stated nursing staff were responsible for labeling and dating the resident's food items when received and labeling food items when opened. She said it was the dietary department's responsibility to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-24 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview, the facility failed to dispose of garbage properly by keeping dumpster lids closed and the area surrounding the dumpster free of debris which had the potential to affect all 112 residents residing at the facility.Findings:On 7/21/25 at 10:30 AM, rubbish was observed scattered on the ground around the three dumpsters in the dumpster area. The Certified Dietary Manager (CDM) stated the housekeeping department was responsible for keeping the dumpster area clean.On 7/22/25 at 5:00 PM, Housekeeper C was observed throwing garbage in the facility's garbage dumpster without shutting the lid. He stated he was aware he needed to shut the lid but just didn't do it. He stated it was important to keep the lids closed to keep pests/animals out of the dumpster.On 7/23/25 at 10:50 AM, [NAME] B and Dietary Aide D were observed throwing garbage in the dumpster but did not close the lid when finished. They stated the lid was already opened before they threw their trash in it. They acknowledged they were supposed to close the lid to the bin after using it. [NAME] B…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-24 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure the Quality Assessment & Assurance (QAA) / Quality Assurance and Performance Improvement (QAPI) committee conducted performance improvement activities to ensure prior improvement measures were sustained. Review of the facility's QAPI Policy and Procedure dated 4/01/22 revealed, The facility will take actions aimed at performance improvement. It will measure the success of these actions and track performance to ensure that improvements are realized and sustained. The facility had deficiencies cited at F759 for medication error rate over five percent, and F867 for QAPI during the previous recertification survey conducted 1/07/24 through 1/11/24. During this survey, the facility was again found to be in noncompliance with F759, and F867. As a result of the repeat deficiencies, it was identified there was insufficient auditing and oversight to prevent the citation. On 7/24/2025 at 4:48 PM, the Administrator stated the facility had a QAPI committee that met monthly. She explained the committee reviewed department audits…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · D2025-07-24 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, and interview, the facility failed to ensure residents were treated with dignity by standing while assisting them to eat for 1 out of the 5 residents observed for dining assistance, of a total sample of 38 residents, (#34).Findings:Resident #34 was admitted the facility on 7/10/17 for Parkinson's disease, diabetes mellitus type II, seizures, depression, anxiety, and psychotic disorder. Resident #34's care plan indicated he had a deficit in activities of daily living (ADL's) and required maximum to total assistance for eating meals related to risk for nutritional decline and history of weight loss with a low Body Mass index. The most recent quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed resident #34's Brief Interview for Mental Status score was 6/15, which indicated severe cognitive impairment.On 7/23/25 at 12:13 PM, Certified Nursing Assistant (CNA) F was observed standing in the main dining room as she assisted resident #34 with lunch. At 12:19 PM, CNA F explained she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-24 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to conduct a thorough investigation for an injury of unknown origin for one of one resident reviewed for falls, of a total sample of 38 residents, (#3).Findings:Resident #3 was admitted to the facility on [DATE] for atrial fibrillation, dementia, muscle wasting and atrophy, disorders of bone density and structure, and repeated falls added on 6/02/25. She had an order for an anticoagulant medication due to her atrial fibrillation. On her most recent quarterly Minimum Data Set (MDS) assessment dated [DATE], her Brief Interview for Mental Status score was determined to be 14 of 15, which indicated an intact cognitive status.Resident #3 had a care plan with a focus area dated 6/03/25 which described the resident had a fall. The care plan intervention was to determine and address causative factors of the fall, which did not happen.On 7/22/25 at 10:02 AM, resident #3 said about two months ago an aide was pushing her too fast in the wheelchair and she fell…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-08 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to act promptly upon Resident Council group concerns with appropriate responses and rationale for facility decisions. Findings: On 8/07/24 at 3:18 PM, the Resident Council President stated there were issues brought up in resident council meetings for many months that were still unresolved. The first issue was a long response time to call lights by staff. He stated staff often told the residents; they would be right back but then forgot to return. He added staff would say, That's not my section, when asked to answer a call light or pass meal trays when the assigned Certified Nursing Assistant (CNA) was busy. The Resident Council President explained there were other ongoing issues such as late meals, cold food due to the plate warmer being broken for months, and residents not being able to get ice. He explained the Resident Council had concerns about language barrier issues with staff, and smoking issues. The Resident Council President stated the group was concerned the Activities Director had at times invited staff to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-08 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure implementation of policies to the extent of including thorough monitoring of previously identified areas of concern and adequately tracking performance to ensure prior improvement measures were realized and sustained. Findings: Cross reference F565 and F609 Review of the facility's survey history revealed deficiencies related to Resident Council's grievances and recommendations to improve residents' care had not been considered or acted upon and an allegation of abuse was not reported were identified during the current survey ending on 8/08/24. The facility had deficiencies at F565 and F609 for similar concerns with Resident Council and reporting of abuse allegations from the last Recertification survey dated 1/11/24. Review of the Plan of Correction (POC) which serves as the facility's allegation of compliance with the citations, approved by the Quality Assurance and Performance Improvement (QAPI) committee on 2/15/24 included education to the Interdisciplinary team for understanding of the QAPI process. The POC…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-08 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an allegation of verbal abuse to State agencies as required for 1 of 2 residents reviewed for abuse, of a total sample of 8 residents, (#1). Findings: Review of the medical record revealed resident #1 was readmitted to the facility on [DATE] with diagnoses including encephalopathy (brain dysfunction), paraplegia (paralysis of lower body) and dementia. Her medical record showed her daughter was her Power of Attorney (POA) and responsible party. Resident #1 was discharged from the facility on 6/30/24. Review of the Minimum Data Set (MDS) Annual assessment with assessment reference date of 5/27/24 revealed resident #1 had unclear speech but sometimes understood and responded adequately to simple, direct communication only. The assessment showed a Brief Interview for Mental Status (BIMS) was not conducted because she was rarely or never understood. The MDS assessment showed resident #1 had no behavioral symptoms and did not reject evaluation or care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-11 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the Quality Assurance and Performance Improvement (QAPI) program developed and implemented timely and appropriate plans of action to prevent repeat deficient practices related to respiratory care, pressure ulcer care, nurse staffing postings and kitchen sanitation. Findings: Cross reference F686, F695, F732 and F812 Review of the facility's survey history revealed repeat deficiencies related to the delivery of oxygen per physician orders, provision of preventive care for pressure ulcers, retaining and posting of daily nurse staffing sheets and the cleanliness and sanitation of the kitchen during the current survey ending 1/11/24. Past deficiencies revealed systemic concerns with comparable findings on the previous recertification survey of 5/31/22 for pressure ulcer care and prevention, posting and retaining of daily nurse staffing forms, and following physician orders for oxygen delivery. As well as a repeat deficiency for sanitation of food surfaces in the kitchen from a recent complaint survey on 12/14/23. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-11 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on group interview and record review, the facility failed to ensure group grievances were acted upon promptly and provide a response and/or possible solution to group concerns for 6 months reviewed. Findings: During the Resident Council meeting held on 01/08/24 at 2:04 PM, members of Resident Council confirmed they met monthly. The members in attendance stated they were frustrated and upset about grievances that had not been resolved regarding dietary, staffing, and staff speaking other languages. All residents in attendance agreed they had the same concerns and their grievances had not been addressed. The residents stated the eggs served to them were uncooked and were not real eggs; eggs were cold, liquid and runny; portion size was small; the meals did not match the meal ticket; hot food was served cold; and food trays did not close properly for food to stay hot. They noted it took 10 to 15 minutes after the food carts arrived on the unit for the staff to pass out the meal trays. They explained there was no team work with the staff. If Certified Nursing Assistants (CNAs)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-11 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. Resident #46 was admitted to the facility on [DATE] and readmitted on [DATE] from an acute care hospital. His diagnoses included fractured femur, orthopedic aftercare, and anemia. Review of resident #46's medical record revealed a nursing progress note dated 12/13/23 that noted he was hospitalized for a change of condition, Pain [uncontrolled] and the primary provider instructed to send to the hospital. The facility Transfer to Hospital form dated 12/13/23 indicated unplanned transfer due to recent fall on 12/8/23. Review of the hospital record dated 12/13/23 revealed his principal problem was fractured femur due to fall 5 days ago at SNF (Skilled Nurse Facility). The medical record did not contain Nursing Home Transfer and Discharge Notice form for this hospitalization. On 1/11/24 at 1:40 PM, the facility Nursing Home Administrator stated he was not aware who was responsible for completing the Nursing Home Transfer and Discharge Notice form and notification to the Ombudsman when a resident was transferred to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-11 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide appropriate care and services for splinting to prevent worsening of contractures for 1 of 1 residents reviewed for limited range of motion, out of a total sample of 57 residents, (#44). Findings: Review of the medical record revealed resident #44 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses including encephalopathy (brain dysfunction), paraplegia, stroke, and contractures of all extremities. A contracture is limited movement of a join caused by shortening or contracting of muscles in the arms or legs due to inactivity or inability to move. Contractures are prevented and treated by regular movement and range of motion or stretching exercises, and use of splints to maintain a contracture in a stretched position (retrieved on 1/17/24 from www.drugs.com/cg/contracture-ambulatory-care.html). The Minimum Data Set (MDS) Quarterly assessment with assessment reference date of 11/28/23 revealed resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-11 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide sufficient licensed nurses on the 7:00 AM to 7:00 PM shift to meet the needs and achieve the goals according to the plans of care for residents on 2 of 2 units, (West and East Wings). Findings: 1. On 1/07/24 at 11:43 AM, Licensed Practical Nurse (LPN) E stood at his medication cart in the hallway outside room [ROOM NUMBER]. The computer screen displayed medication administration tasks in red and LPN E explained the red color indicated the residents' medications were late. He confirmed most of the medications were scheduled for 9:00 AM and should have been given by 10:00 AM at the latest. He stated he was scheduled to work from 7:00 AM to 7:00 PM but came in late for his shift this morning. LPN E explained he was scheduled to work from 7:00 AM to 7:00 PM yesterday, but ended up working until almost 1:00 AM as no nurse showed up to take his assignment. He stated the facility was eventually able to find a nurse from a staffing agency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-11 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide pharmaceutical services to ensure timely medication administration in accordance with accepted standards of practice for 1 of 5 residents reviewed for unnecessary medications, (#25); and failed to acquire medications within an appropriate timeframe for 1 of 19 residents with new admission status, (#218), out of a total sample of 57 residents. Findings: 1. Review of the medical record revealed resident #25 was admitted to the facility on [DATE] with diagnoses including epilepsy, major depressive disorder, anxiety disorder, communication/comprehension disorder, tremors, migraine headaches, and insomnia. The Minimum Data Set (MDS) Quarterly assessment with assessment reference date of 11/14/23 revealed resident #25 had a Brief Interview for Mental Status score of 5 which indicated she had severe cognitive impairment. The MDS assessment showed the resident had no behavioral symptoms and did not reject evaluation or care that was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-11 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure the menus/recipes were being followed and failed to demonstrate that a reasonable effort was made to ensure the menu/food met the needs of the residents. The facility also failed to ensure residents received foods based on the menus and meal tray tickets for 1 of 3 sampled residents, #53, in a total sample of 57 residents. Findings: 1. On 1/8/24 at 2:04 PM, a meeting was held with the resident council group. They conveyed their displeasure with the menus and foods they were served. They expressed concerns that some of the meals were not palatable and food portions were small. One resident stated he was to receive double portions according to his meal tray ticket, but at times he did not receive double portions when the meal tray arrived at his room. The residents all agreed the food items they received did not match the meal tray ticket which identified their nutritional needs and food preferences. Several of the residents reported…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-11 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and group interview, the facility failed to ensure meals were palatable, attractive, and served at an appetizing temperature. Findings: Cross reference: F803 During the group interview conducted 01/08/24 at 2:04 PM, 16 interviewable residents complained the food was not served hot, was not palatable, and was not nutritious. The residents stated the eggs served to them were uncooked and were not real eggs; eggs were cold, portion size was small; the meals did not match the meal ticket; hot food was served cold; there was no fresh fruits or vegetables, only frozen or canned. Review of the lunch menu for 1/10/24 revealed the main entree consisted of Classic Meatloaf, Cheesy Mashed Potatoes, Harvard Beets and Cinnamon Baked Apples. On 1/10/2024 at 12:00 PM, a lunch test tray was requested. At 12:35 PM, the last food tray was served to a resident. At 12:40 PM, the food tray was sampled. Meat loaf registered 118 degrees Fahrenheit and had no taste and did not appear to contain onions or green peppers. Mashed potatoes registered 138 degrees Fahrenheit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-11 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain medical records that accurately documented completion of physician-ordered wound treatments for 1 of 7 residents reviewed for pressure ulcers, (#44); oxygen administration for 2 of 2 residents reviewed for respiratory care, (#57 & #28); and provision of activities of daily living (ADL) care for 1 of 7 residents reviewed for ADLs, (#40), for 4 out of a total sample of 57 residents. Findings: 1. Review of the medical record revealed resident #44 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses including encephalopathy (brain dysfunction), paraplegia, dementia, comprehension/communication disorder, stroke, contractures of all extremities, and pressure ulcers of the left hip and sacrum. Review of the Order Listing Report revealed resident #44 had physician orders dated 12/22/23 for wound treatments to her sacrum and right hip. The orders instructed nurses to cleanse the areas with wound cleanser, pat…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-11 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents' right to privacy during intimate encounters for 2 of 2 residents reviewed for privacy, out of a total sample of 57 residents, (#48 and #35). Findings: 1. Resident #48 was admitted to the facility on [DATE] with diagnoses including multiple sclerosis, paraplegia, , major depressive disorder and generalized anxiety. Review of the Minimum Data Set (MDS) quarterly assessment with assessment reference date of 11/15/23 revealed resident #48 had a Brief Interview for Mental Status score of 15 out of 15 which indicated he was cognitively intact. The document indicated he was able to make himself understood and understood others and did not exhibit any aggressive behaviors. On 1/08/24 at 12:35 PM, resident #48 stated he had a girlfriend who was another resident at the facility. He explained they had been dating for about a year but began getting physical about a month ago and had intimate encounters in his room. Resident #48 stated his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-11 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide documented evidence that grievances were resolved promptly, and residents/family members were apprised of progress toward a resolution of grievances for 2 of 2 residents reviewed for grievances out of a total sample of 57 residents, (#54, 34). Findings: 1. Resident #54 was admitted to the facility on [DATE] with diagnoses including Friedreich Ataxia, cardiomyopathy, dependence in wheelchair, lack of coordination and muscle weakness. Friedreich ataxia (FA) is a rare inherited disease that causes progressive damage to your nervous system and movement problems (retrieved on 1/12/24 from https://www.ninds.nih.gov/health). Review of the Minimum Data Set (MDS) Quarterly assessment dated [DATE] revealed resident #54's Brief Interview for Mental Status (BIMS) score was 15 of 15 which indicated he was cognitively intact. The MDS assessment showed the resident was moderately dependent on staff for his activities of daily living (ADL) such…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-11 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an allegation of staff-to-resident abuse to State agencies within the required 2-hour timeframe, and failed to report the incident to law enforcement for 1 of 4 residents reviewed for abuse, out of a total sample of 57 residents, (#13). Findings: Review of the medical record revealed resident #13 was admitted to the facility on [DATE] with diagnoses including pain in her lower back and bilateral lower legs, blood clots in bilateral legs, opioid dependence, morbid obesity, muscle spasms, depression, and insomnia. The Minimum Data Set (MDS) Quarterly assessment with assessment reference date of 12/05/23 revealed resident #13 had clear speech, was able to express ideas and wants, and had no comprehension issues. The resident's Brief Interview for Mental Status score was 15 which indicated she was cognitively intact. The MDS assessment showed resident #13 had no behavioral symptoms and did not reject evaluation or care necessary to achieve her goals…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide oxygen therapy per physician orders for 2 of 2 residents reviewed for oxygen therapy of a total sample of 57 residents, (#28, and #57). Findings: 1. Resident #28 was admitted to the facility on [DATE] with diagnoses of Parkinson's Disease, hypertension, Type 2 Diabetes Mellitus, and shortness of breath. Resident #28's Quarterly Minimum Data Set assessment dated [DATE] revealed she was cognitively intact, required substantial assistance to roll in bed and did not get out of bed to walk nor use a wheelchair or scooter for mobility. The assessment also indicated resident #28 used oxygen. Resident #28 had a care plan for risk of respiratory distress related to shortness of breath and use of continuous oxygen dated 6/12/23. The goal was for resident #28 to maintain an optimal breathing pattern and to remain free of respiratory distress. The care plan interventions included administration of oxygen as ordered by the physician. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-11 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prevent medication administration error rate of 5% or greater for 1 of 4 residents sampled for medication administration, (#35). There were 2 medication errors in 26 opportunities for a medication error rate of 7.69%. Findings: Resident #35's medical record revealed she was admitted to the facility on [DATE] from an acute care hospital. Her diagnoses included stroke, myocardial infarction, hypertension, congestive heart failure, mood disorder, anxiety, depression, and pseudobulbar affect. Pseudobulbar affect (PBA) is a condition that's characterized by episodes of sudden uncontrollable and inappropriate laughing or crying (retrieved on 1/12/24 from https://www.mayoclinic.org). On 1/8/24 at 9:25 AM, Registered Nurse (RN) B prepared to administer resident #35's 11 scheduled morning medications and placed a total of 10 ½ pills into a small plastic cup which included Aspirin 81 milligram (mg) enteric coated tablet and did not include…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-11 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow accepted standards of practice to prevent cross-contamination during wound care for 1 of 2 residents observed during wound care, (#44) to control and prevent infections for 2 out of a total sample of 57 residents. Findings: Review of the medical record revealed resident #44 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses including encephalopathy (brain dysfunction), paraplegia, dementia, comprehension/communication disorder, stroke, contractures of all extremities, and pressure ulcers of the left hip and sacrum. The National Pressure Injury Advisory Panel defines a pressure ulcer or pressure injury as localized damage to the skin and underlying soft tissue usually over a bony prominence.The injury can present as intact skin or an open ulcer and may be painful (retrieved on 1/14/24 from www.npiap.com). The Minimum Data Set (MDS) Quarterly assessment with assessment reference date of 11/28/23 revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-11 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to conduct care plan meetings as scheduled, and failed to ensure the meetings were attended by the appropriate interdisciplinary team (IDT) members required to thoroughly review and/or revise the goals and care needs for 1 of 4 residents reviewed for care planning, out of a total sample of 57 residents, (#25). Findings: Review of the medical record revealed resident #25 was admitted to the facility on [DATE], and re-admitted on [DATE], with diagnoses including generalized epilepsy, difficulty swallowing, depressive disorder, anxiety, depression, comprehension/communication disorder, and insomnia. The resident's demographic sheet indicated her father was the emergency contact, responsible party and healthcare proxy. The Minimum Data Set (MDS) Quarterly assessment with assessment reference date of 11/14/23 revealed resident #25 had a Brief Interview for Mental Status score of 5, which indicated she had severe cognitive impairment. The document showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-11 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to perform physician-ordered wound treatments according to professional standards of practice to promote wound healing for 1 of 7 residents reviewed for pressure ulcers, out of a total sample of 57 residents, (#44). Findings: Review of the medical record revealed resident #44 was admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses including encephalopathy (brain dysfunction), paraplegia, dementia, comprehension/communication disorder, stroke, contractures of all extremities, and pressure ulcers of the left hip and sacrum. The National Pressure Injury Advisory Panel defines a pressure ulcer or pressure injury as localized damage to the skin and underlying soft tissue usually over a bony prominence.The injury can present as intact skin or an open ulcer and may be painful (retrieved on 1/14/24 from www.npiap.com). The Minimum Data Set (MDS) Quarterly assessment with assessment reference date of 11/28/23 revealed resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-14 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and review of facility documentation, the facility failed to ensure that surfaces of cooking equipment were kept free of accumulation of food residue as defined by facility policy concerning the cleaning of the oven. Findings: A tour of the kitchen was performed on 12/13/23 at 11:25 AM. Observation in the kitchen revealed the interior of the convection oven was covered with excessive amount of grease residue on interior walls, doors (with glass for viewing) and racks. During an interview, the Dietary Manager indicated the oven interior was cleaned once per week. He stated he did not have any logs which documented such cleanings. During a follow-up interview on 12/14/23 at approximately 10:45 AM, the Dietary Manager stated the weekly cleanings utilized grease stripping agent. He explained the oven interior surface was sprayed and allowed to sit and soak, then wiped down until fully cleaned. A review of the facility's policy on kitchen cleaning schedule read, Ovens will be cleaned as needed and according to the cleaning schedule (at least once every…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-31 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide appropriate care and services for oxygen therapy for 1 of 3 residents reviewed for respiratory care, of a total sample of 44 residents, (#10). Findings: Resident #10 was admitted to the facility on [DATE] with diagnoses of heart disease, enlarged heart, hardening of the blood vessels in the brain, muscle weakness and chronic pain. Review of the Minimum Data Set (MDS) Quarterly assessment with Assessment Reference date 3/9/22 revealed resident #10 had severe hearing impairment and no speech. The MDS assessment indicated resident #10's cognition was severely impaired and had memory problems. The assessment showed she had a life expectancy of less than 6 months and required supplemental oxygen. The document revealed resident #10 required extensive assistance from staff for most of her care needs and she received Hospice care at the facility. A care plan initiated on 2/17/22 for risk for respiratory failure and requirement of oxygen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-31 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, and interview, the facility failed to post the daily nurse staffing for licensed and unlicensed nursing staff directly responsible for nursing care per shift. Findings: On 3/28/22 at 9:10 AM, the nurse staffing information form dated 3/18/22 was posted in the front lobby by the receptionist's window. On 3/28/22 at 5:50 PM, the nurse staffing information form was observed posted with the date 3/18/22 in the front lobby in the same place by the receptionist's window. On 3/29/22 at 9:30 AM, the nurse staffing information form posted in the front lobby next to the receptionist's window was still dated 3/18/22. On 3/29/22 at 1:04 PM, the nurse staffing information form dated 3/18/22 was removed, and no nurse staffing information form was posted. On 3/29/22 at 1:20 PM, the Staffing Coordinator stated she was responsible for completing the daily nurse staffing information form. She stated she removed the form earlier today to make corrections. She explained she was responsible to take down the old posting and put up the new one each day. The Staffing Coordinator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-31 · tag F0773 — isolated
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow the physician laboratory orders for 1 of 5 residents reviewed for unnecessary medications of 44 sampled residents, (#147). Findings: Resident #147 was admitted to the facility on [DATE] with diagnoses of dementia, repeated falls, urinary tract infection, delusional disorder, hypokalemia (low potassium level), protein calorie malnutrition and chronic kidney disease. A medical record review revealed a physician order dated 3/19/22 for baseline labs to be done which included a CBC (complete blood count) and CMP (comprehensive metabolic panel). The facility nurse initialed the lab work was completed on 3/20/22 per the Medication Administration Record. Review of the paper and electronic medical records revealed no laboratory results. There was no documentation in the progress notes to indicate if specimen collection was not obtained by laboratory staff or resident refused lab work. A copy of the lab results was requested from the Unit Manager (UM) of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · Ccited before2024-01-11 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to retain daily nurse staffing data for 9 out of 27 weekends out of 18 months reviewed for staffing. Findings: On 01/09/2024 at 1:34 PM, the Scheduling Director stated she had worked in her position for one month. It was her responsibility to record staffing information for each shift on the weekdays and retain the daily nurse staffing forms for 18 months. She acknowledged she was unable to locate and provide the daily nurse staffing forms for July 1, 2, 8, 9, 22, 23, 29, 30 and September 30 of 2023. On 01/10/2024 at 9:34 AM, the Director of Nursing (DON) stated she had worked at the facility for 8 months. She explained it was Weekend Supervisor's responsibility to complete the daily nurse staffing forms on the weekends. She explained that once posted, these forms were given to the Scheduling Director, who kept them on file for 18 months. She was unable to explain the missing weekend staffing forms. Review of the facility's Policy and Guidelines, Posting Direct Care Staffing Numbers, dated 4/6/2022 revealed staffing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$117,410 in federal fines across 16 penalties. 1 Medicare payment denial on record.

  • $4,938 — penalty dated 2024-02-20
  • $4,938 — penalty dated 2024-02-12
  • $14,814 — penalty dated 2024-01-22
  • $4,938 — penalty dated 2024-01-08
  • $4,587 — penalty dated 2024-01-02
  • $13,762 — penalty dated 2023-12-11
  • $4,587 — penalty dated 2023-11-20
  • $4,587 — penalty dated 2023-11-13
  • $10,065 — penalty dated 2023-11-09
  • $17,245 — penalty dated 2023-11-09
  • $4,545 — penalty dated 2023-11-06
  • $4,545 — penalty dated 2023-10-30
  • $4,587 — penalty dated 2023-10-23
  • $4,587 — penalty dated 2023-10-17
  • $4,196 — penalty dated 2023-10-10
  • $10,489 — penalty dated 2023-09-18
  • Medicare payment denial — starting 2023-12-20 for 57 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
FDZ CONSULTING LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST92%since 04/01/2023
MILLER, YOCHEVEDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST5%since 04/01/2023
ZAHLER, JACOBIndividualCORPORATE OFFICERsince 04/01/2023
ALVAREZ, VALENTINA GARCIAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/20/2025
GONZALEZ QUILES, GIANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/15/2025

CMS files one row per role, so the 7 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.3M
Net patient revenuemost recent cost report
-2.8%
Operating marginrevenue minus expenses
$474K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 63%Medicare 6%Other / private 30%

This home reported $474K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$320per resident / day
operating cost
$9,732per month
≈ monthly operating cost
$311per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in FL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Florida Medicaid page.

Typical monthly cost in Florida
$10,342/mo
Nursing home (semi-private)
$12,167/mo
Nursing home (private)
$5,610/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 105471. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-24, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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