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Kulana Malama

91-1360 Karayan Street, Ewa Beach, HI 96706 · For profit - Limited Liability company · 33 certified beds · (808) 681-1200 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Jul 20221 immediate-jeopardy citation$14,069 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $14,069 in federal fines (most recent 2025-06-18)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Location & what’s nearby

Hospital
 
Urgent care / clinic
91-1369 Karayan St
Pharmacy
91-1401 Fort Weaver Rd · (808) 685-5621 · Call to confirm hours
Grocery
Foodland1.0 mi
91-1401 Fort Weaver Rd · (808) 685-3811 · Call to confirm hours
Park
91-1450 Renton Rd · (808) 768-6769 · Typically dawn to dusk
Place of worship
91-1298 Renton Rd · (808) 681-3701

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents who lose too much weight3.8%4.9%5.4%better
Long-stay residents with a catheter left in their bladder0.0%1.0%0.9%better
Long-stay residents with a urinary tract infection2.3%2.4%2.0%worse
Long-stay residents with depressive symptoms0.0%1.2%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.0%1.9%3.3%check this — see note marked star below the table
Long-stay residents on antianxiety or hypnotic medication54.5%9.1%18.9%worse than state — see note marked double-dagger below the table
Long-stay residents given the seasonal flu vaccine96.8%95.4%95.3%typical
Long-stay residents with pressure ulcers0.5%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control1.5%17.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table0.0%11.9%17.1%check this — see note marked star below the table

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.02U.S. median 0.31
Therapy hours / resident / day
<0.01hours / resident / day
Physical therapy
0.01hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.02 therapist hours per resident per day in 2026Q1 — more than 1% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 46% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

5.38
RN hours/ resident / day
0.20
LPN hours/ resident / day
4.26
Aide hours/ resident / day
9.84
Total nurse hours/ resident / day
4.92
RN hoursweekends
41.0%
Total nursing turnover
36.7%
RN turnover

How full it usually is: this home is certified for 33 beds and averages 33.5 residents a day — about 102% occupied, or roughly -0 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 9.84 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 5.38 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 4.26 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 9.24 hrs/resident/day on weekends vs 10.08 on weekdays — 8% thinner on weekends. RN hours go from 5.57 to 4.92 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2024-06-06)
6
at the previous standard inspection (2023-06-23)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

25 citations, most serious first. The 11 most serious are shown; the remaining 14 are one tap away and print in full.

  • Immediate jeopardy · Jdisputed · IDR2025-06-18 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, medical record review and document review, the facility failed to assure that all nursing staff possessed the competencies and skill sets necessary to provide nursing care to meet residents' needs in a safe manner. Specifically, the licensed staff did not demonstrate 1) competency to perform and document neurological (neuro) assessments on a Resident whose baseline was neurologically impaired, 2) competency to identify a medical emergency that required timely response and transfer to a higher level of care, and 3) critical thinking to recognize the need to conduct and document a thorough physical and neurological assessment after a fall with potential head/neck injury, to determine if the Resident could be safely transferred from the floor to the bed. Due to the serious nature of this citation, and the fact that multiple licensed staff were involved, and did not demonstrate competency, this deficient practice was determined to be an immediate jeopardy (IJ). The survey team approved the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility failed to assure one of seven residents (R) 25, sampled for Respiratory Care, had documentation of two unplanned decannulations of her tracheostomy tube. The deficient practice does not reflect R25's health status when there was a change in her condition which required prompt staff intervention to maintain her airway. This deficient practice could affect all residents in the facility who have a tracheostomy tube and experience an unplanned decannulation that staff are not documenting a change with the resident in the resident's Electronic Health Record (EHR). Findings Include:On 09/25/25 lead surveyor requested and received a list of adverse events that occurred within the last six months from the Administrator. Review of the incident log provided revealed R25 had two unplanned decannulations on 06/18/25. Requested copies of incident reports and root cause analysis for decannulation that occurred with R25 on 06/18/25 from the administrator which she was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-18 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, medical record review and document review, the facility failed to develop a person-centered comprehensive care plan (CP) to meet the needs of one Resident (R)1 of a sample size of six. R1 had cognitive impairment and was nonverbal. His CP did not include how to communicate with him. As a result of this deficient practice, there was the potential not all staff were aware of how to communicate with him in a consistent manner. If Resident Care Plans are not comprehensive, Residents may not reach their highest medical, mental and psychosocial potential. Findings include: 1) R1 was a [AGE] year old male admitted to the facility on [DATE] after a traumatic brain injury (TBI). He had a tracheostomy (hole in neck to breathe), and a PEG (tube into the stomach through the abdominal wall for feeding). R1 had cognitive impairment (deficit from head injury, i.e. memory, understanding), quadriplegic (permanent paralysis of all limbs from the neck down) and nonverbal. 2) Review of R1's medical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure 1 of 6 residents sampled (Resident 1) was free from accident hazards. Despite being completely dependent on staff for all activities of daily living (ADLs), including toileting, bed mobility, and transfer, staff failed to ensure Resident (R)1's safety rails were secure and in place before walking away from his bed. As a result of this deficient practice, R1 experienced an avoidable fall. This deficient practice has the potential to affect all residents at the facility who are dependent on staff for ADLs and safety. Findings include: Resident (R)1 was a [AGE] year-old male admitted to the facility on [DATE] with a history of traumatic brain injury (TBI). R1's admitting diagnoses include, but are not limited to, quadriplegia (loss of motor and/or sensory function in all four limbs and the torso) and contractures (a permanent tightening of muscles, tendons, skin, and other tissues around a joint, leading to stiffness and reduced range of motion).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Ddisputed · IDR2025-06-18 · tag F0713 — isolated
    Provide or arrange emergency care by a doctor 24 hours a day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility failed to ensure availability of a physician for emergency care for one Resident (R)1 of a sample size of three. R1 had a fall with a change of condition, and the facility was unable to reach the physician (MD)1 for over four and a half hours. In addition, the staff failed to transport R1 to the emergency room (ER) in a timely manner to obtain physician evaluation when they were unable to reach MD1. As a result of this deficient practice, there was a delay in transferring R1 to a higher level of care. Not having a physician available 24 hours a day could affect any resident who had an emergency, which could put them at risk of negative outcomes. Findings include: 1) R1 was a [AGE] year old male with history of traumatic brain injury (TBI) with subdural hematoma (bleeding inside the head). He had a decompression craniotomy (part of the skull is removed to reduce pressure on the brain and allow swelling), with post traumatic hydrocephalus (too much cerebrospinal fluid) that requires a shunt (catheter)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-18 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, medical record and document review, the facility failed to systematically analyze one Resident's (R1) adverse event (fall) and two unplanned hospitalizations for altered mental status. In addition, leadership received staff feedback regarding deficient practice related to this case and did not investigate the concerns. Due to this deficiency, system and process issues were not identified and addressed to ensure the nursing care met recognized standards of practice. Findings include: 1) Cross Reference F689 Free of Accident Hazards Despite being completely dependent on staff for all activities of daily living (ADLs), including toileting, bed mobility, and transfer, staff failed to ensure Resident (R)1's safety rails were secure and in place before walking away from his bed. As a result of this deficient practice, R1 experienced an avoidable fall. Reviewed the facility Incident Event report for the fall. The report was to be completed by Charge Nurse/Designee on Duty, and included The purpose of this report is to track and monitor patterns of incidents and to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to enhance one Resident (R)6 of 12 residents in the sample's quality of life while in her room in bed. Music, television, or other auditory stimulating activities were not provided to the resident. The deficient practice dishonored the residents right to a dignified existence. Findings include: Random observations of Resident (R)6 on the following dates and times: 06/03/24 at 08:35 AM and 3:00 PM; 06/04/24 at 09:35 AM and 2:35 PM; and 06/05/24 at 08:35 AM. Observed R6 in bed awake with eyes closed or sleeping. The room was quiet without television or music playing. On 06/04/24 at 11:26 AM a telephone interview was conducted with R6 family member (FM). During the interview, the FM said, it really bothers me that her room is so quiet, they need to put the television on with cartoons or something. I have spoken to them several times about it and half the time they turn the television on. On 06/05/24 at 2:46 PM, interviewed the Recreation Coordinator (RC). When asked when the residents are in their room in bed why…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-06 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interview, the facility failed to ensure a clean environment for one resident ((R)12) sampled. The mesh netting on the inside of R12's crib became soiled during care and staff did not change or clean the mesh. R12 regularly puts her legs vertically on the mesh which increases the resident's likelihood of encountering the soiled mesh. As a result of this deficient practice, residents with mesh on the inside of the crib have an increased potential for exposure to an unsanitary environment. Findings include: On 06/03/24 at 08:45 AM, conducted an observation of Certified Nurse Aide (CNA)25 and Registered Nurse (RN)99 providing peri-care for Resident R12. The resident had a large bowel movement (liquid consistency). Staff lowered the right bedrail and the mesh netting on the inside of the crib was in direct contact with the soiled bedsheet, which then soiled the mesh. Observations of R12 lying horizontally on the bed with her legs up against the mesh on 06/03/24 at 08:45 AM and 02:23 PM, 06/04/24 at 03:12 PM, 06/05/24 at 09:43 AM and 01:50 PM. On 06/06/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-06 · tag F0661 — isolated
    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the following at the time of the resident's discharge for one resident (R) 32 of four in the sample: Communication of necessary information to one resident and the residents care giver; document a concise summary from the physician of the residents stay and course of treatment in the facility; and reconciliation of medications. Findings include: On 06/04/24 at 2:36 PM, Electronic Medical Record (EMR) reviewed. R32 is a [AGE] year-old male admitted to the facility on [DATE] and discharged on 04/29/24. Diagnosis includes spastic diplegic cerebral palsy, localization related (focal partial) symptomatic epilepsy and epileptic syndromes with simple partial seizures, acute respiratory failure with hypoxia, and tracheostomy. Physicians Discharge summary dated [DATE] reviewed. The Physician hand wrote a note that stated Had stable course. On 06/04/24 at 3:03 PM, confirmed with the Social Services Director (SSD) that R32 was a voluntary discharge. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to ensure a resident's environment remains free of accident hazards for one resident (R27) sampled. Past non-compliance was determined for an incident on 03/01/24, R27 had an unwitnessed fall from the crib. The facility was not in compliance for accident hazard at the time the fall occurred, the noncompliance happened after the last survey date and prior to this survey, and there was sufficient evidence that the facility corrected the noncompliance and was in substantial compliance at the time of the current survey related to falls. However, in response to the fall, the facility installed a crib canopy, but did not conduct a safety assessment or assess for potential accident hazards for R27 after the canopy was implemented. As a result of this deficient practice, residents with newly implemented equipment are at a potential risk of harm resulting from an accident hazard. Findings include: 1) Past non-compliance was determined for an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-06 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to assure Resident (R) 15's insulin was held when his blood glucose level was less than 80 as ordered by the physician. The facility was not in compliance for significant medication error at the time the significant medication error occurred, the noncompliance happened after the last survey and prior to this survey. There was sufficient evidence that the facility corrected the noncompliance and was in substantial compliance at the time of the current survey related to significant medication errors. Findings Include: On 06/06/24 at 09:30 AM during record review of R15's Electronic Health Record (EHR) found R15 was given Lantus Solostar Solution Peninjector 100 unit/ml (insulin Glargine) 55 units subcutaneously on 01/04/24 which is ordered to be given two times a day for R15's Type 2 Diabetes Mellitus with an order to hold (do not give the medication) for blood glucose (BG) less than 80. R15 had his blood glucose checked on 01/04/24 at 0730 (07:30 AM) and was documented at 79 mg/dl. Registered Nurse (RN) 25 gave R15 his 0900…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Past Non-Compliance
Show the remaining 14 citations
  • Potential for harm · D2024-06-06 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure residents had routine dental care for two residents (R10 and R5) sampled. R10's most recent dental consult was conducted on 11/27/20. R5's most recent dental consult was conducted on 11/11/21. Findings include: 1) On 06/06/24 at 11:17 AM during record review of R10's Electronic Health Record (EHR) found resident had a dental consult filled out from 2020. Record review found R10 has a care plan in place for facility staff to arrange for dental consult yearly and PRN which was initiated on 01/10/2020. At this time inquired of Assistant Director of Nursing (ADON) if R10 was seen by the dentist within the past year. ADON stated she would check on this. On 06/06/24 at 11:59 AM during interview with Administrator she stated she had Director of Nursing schedule upcoming dental appointments for all residents in the facility for June and July 2024. Administrator stated dentists were not coming to facilities during the pandemic and just returned in 2023. ADON was unable to find any documentation at this time…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview and record review, the facility failed to accurately document a medication order in the narcotic medication record for one resident (R)20, of 28 medication administration observations in the sample. The dosage was documented to give Lacosamide oral solution 10 milligram (mg) per milliliters (ml); give eight ml via Jejunostomy tube (J-Tube) two times a day. The Registered Nurse (RN) 23 verified the order should read give 12 ml via J-Tube two times a day. Findings include: On 06/05/24 at 09:00 AM a concurrent interview and observation during a medication administration for R20 revealed that the narcotic medication record for Lacosamide Oral Solution 10 MG/ML give 8 ml via J-Tube two times a day was handwritten with the incorrect dosage. The surveyor questioned RN23 about the dosage, and she verified with the electronic medical record, medication administration record (MAR) states give 12 ml. The bottle of the medication had small labels that stated the dosage has been changed in the medical record. The RN said, the narcotic form should have been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interviews, the facility failed to ensure staff implemented infection control practices for infection prevention and and prevention of communicable diseases. Observed Registered Nurse (RN) 26 take off dirty gloves and put on clean gloves without performing hand hygiene. Observed Direct Care Staff (DCS)1 provide suctioning to a resident then enter another resident's room all while the staff's face mask was pulled under his/her chin, exposing the staff's mouth and nose. Findings include: 1) On 06/05/24 at 09:37 AM observed RN 26 prepare and administer Resident (R) 16's medications via their gastromy tube. After the task was completed RN26 took off her gloves, threw away the dirty gloves and put on a new pair of clean gloves. RN26 then suctioned R16's mouth and cleaned their mouth with a swab and prescribed medication. Afterwards interviewed RN26 and asked if she is to do anything after taking off her dirty gloves before putting on new clean gloves and she stated no my hands weren't dirty. On 06/05/24 at 11:10 AM interviewed Assistant Director of Nursing who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-06-23 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview, the facility failed to maintain an infection prevention and control program (IPCP) to provide a safe environment to help prevent the transmission of communicable diseases and infections. The facility did not ensure that the IPCP was reviewed annually and updated as national standards change. As a result of this deficient practice, all the residents in the facility were placed at potential risk for developing communicable diseases and infections. Findings Include: On 06/22/23, review of the facility's Infection Control Policy and Procedure manual was conducted. Noted the first page in the inside cover titled, Kulana Malama - IP (infection prevention) Manual Approval Signature Sheet did not have any signatures on it. At 01:46 PM, a concurrent interview and record review was conducted with the Director of Nursing (DON) in his office. Asked DON when was the last time the Infection Control Policy and Procedure manual was reviewed. DON said it was reviewed last year and proceeded to show a copy of the manual that was in his office with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-23 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interview and review of the Ventec Life Systems User Manual, the facility failed to clean the VOCSN (Ventilator) Air Intake Filter every two weeks as recommended by the Manufacturer. As a result of this deficiency, the facility put the residents at risk for further complications. Findings include: On 06/21/23 at 10:45 AM, an observation of the VOCSN Air Intake Filter showed dust/dirt appearing build up on the surface of the filter. Concurrent staff interview with Respiratory Services Director (Resp Dir) revealed that the facility would only clean the filter once a month. During staff interview on 06/21/23 at 11:00 AM, Resp Dir acknowledged that the facility was not aware of the filter cleaning recommendation for every two weeks. Resp Dir said they would make the necessary change for filter cleaning to follow the Manufacturer's recommendation. Review of the Ventec Life Systems User Manual read the following: Cleaning and Maintenance, the organization responsible for the use and maintenance of VOCSN should perform all adjustments, cleaning, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review. The facility failed to implement interventions in a care plan to provide effective and person-centered care that meet professional standards of quality care for one of the three residents sampled (Resident (R) 2). Findings Include: Cross tag with F693. The facility failed to provide appropriate treatment and services to prevent complications for a resident who receives enteral feeding. R2 was admitted to the facility on [DATE]. R2's diagnosis included dysphagia, respiratory disorder, and gastroesophageal reflux disease without esophagitis. Observation was conducted on 06/20/23 at 01:50 PM in R2's room. R2 was lying flat in bed on his left side. Enteral feeding bag was attached and infusing. Observation was conducted on 06/21/23 at 01:21 PM in R2's room. R2 was observed lying flat in bed on his left side. R2's enteral feeding bag was attached and infusing. Interview with Registered Nurse (RN) 1 was conducted in R2's room on 06/21/23 at 01:27 PM. RN1 was asked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-23 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to provide appropriate treatment and services to prevent complications from enteral feeding for one of the three residents sampled (Resident (R) 2) Findings Include: Cross tag with F656. The facility failed to implement interventions in a care plan to provide effective and person-centered care that meet professional standards of quality care. R2 was admitted to the facility on [DATE]. R2's diagnosis included dysphagia, respiratory disorder, and gastroesophageal reflux disease without esophagitis. Observation was conducted on 06/20/23 at 01:50 PM in R2's room. R2 was lying flat in bed on his left side. Enteral feeding bag was attached and infusing. Observation was conducted on 06/21/23 at 01:21 PM in R2's room. R2 was observed lying flat in bed on his left side. R2's enteral feeding bag was attached and infusing. Interview with Registered Nurse (RN) 1 was conducted in R2's room on 06/21/23 at 01:27 PM. RN1 was asked about R2's flat position…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-23 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview with staff members the facility failed to ensure one of six medication/respiratory (containing medication) carts were kept locked or under direct observation of authorized staff. Findings include: On 06/20/23 at 01:32 PM observed a cart containing medication unlocked and unattended located next to a resident's room and a main walkway used by staff members, residents and/or visitors. Observed staff members including the Director of Nursing (DON) walk past the cart. During the observation, there were no staff members in direct observation of the cart and were busy doing other assignments and duties. At 01:42 PM this surveyor was able to open and close the unlocked cart with no supervision from an authorized staff member. At 01:44 PM observed Respiratory Therapist (RT) 5 return to the unlocked cart, inquired with RT5 if the cart contained resident medications, RT5 confirmed the cart had medications and should have been locked. Review of the facility's policy and procedure Storage of Medication Section 4.1 dated 01/21, documents In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-23 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure documentation of COVID-19 vaccine refusal education providedd was included in the medical records for one of the five residents (R) 11 sampled. As a result of this deficiency, the facility did not meet the regulation for documenting the reason R11 did not receive the COVID-19 vaccine and education provided regarding the benefits and potential risks associated with the vaccine. Findings Include: On 06/22/23 at 07:48 AM, review of Electronic Health Records (EHR) was conducted. R11 is a [AGE] year-old resident admitted on [DATE]. Diagnoses include chronic respiratory failure, tracheostomy (surgical opening through neck into the windpipe to allow air into lungs) and ventilator (breathing machine) dependence. Vaccination records revealed that there was no documentation if R11 received the COVID-19 vaccine. Furter review of EHR under Misc (section of EHR where documents are scanned into the chart) done and was not able to locate documentation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-15 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the facility's policy and procedures and staff interview, the facility failed to immediately report allegation of abuse to the adult protective services (APS) or law enforcement in accordance with State Law for Resident (R) 2. This deficient practice has the potential to affect all residents in the facility. Findings Include: Cross tag with F550. The facility failed to promote quality of life for Resident (R) 2 by ensuring he was treated with dignity and respect when a staff member provided personal care. On 09/28/21 the facility submitted a completed Event Report to the State Agency regarding an allegation of staff to resident abuse. The Event Report documented On 09/22/21, at approximately 7 pm, it was reported by a witness that .[Certified Nursing Assistant (CNA) 5] .was heard yelling at the resident, This is why I get hurt, you bitch! She was also heard yelling profanities .in the resident room and slapping the resident's inner high with excessive force . The facility documented Abuse cannot be ruled out . A review of the facility's Incident Report and Event…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-07-15 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide proper notification of discharge/transfer to two resident/family representative(s) in the sample. Resident (R)18 and Resident 10 were discharged /transferred without they or their family representative(s) receiving written notification of their discharge/transfer, their right to appeal the discharge/transfer, or contact information for the Office of the State LTC [long-term care] Ombudsman (LTCO). In addition, the facility failed to send notification of the discharge/transfers to the LTCO. This deficient practice has the potential to affect all residents at the facility who are discharged or transferred. Findings include: Resident (R)18 is a 9-year-old female admitted to the facility on [DATE]. During a review of her electronic health records (EHR) on 07/15/22 at 08:23 AM, it was noted that R18 was transferred and admitted to an acute care hospital on [DATE]. There was no discharge/transfer notification or LTCO notification found in the EHR for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-15 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, review of the facility's policy and procedure, and interview with staff members the facility failed to ensure all medications used in the facility were securely stored in locked compartments. This deficient practice has the potential to affect all residents in the facility by increasing the risk of injury for any resident, or visitor who can access the medication cart. Findings Include: On 07/12/22 at 08:19 AM, while entering the facility, observed an unlocked and unattended medication cart. Inquired with Director of Nursing (DON) if the medication cart should be locked, DON immediately locked the cart and confirmed it should have been locked. On 07/12/22 at 03:41 PM, as the Assistant Director of Nursing (ADON) approached this surveyor, observed an unlocked and unattended medication cart. Inquired with ADON if the medication cart should be unlocked and unattended, ADON stated it should have been locked. On 07/15/22 at 09:52 AM observed an unlocked and unattended medication cart outside of resident rooms. Observed Registered Nurse (RN) 3 approach the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-15 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to promote quality of life for Resident (R)2 by ensuring he was treated with dignity and respect when a staff member provided personal care. This deficient practice has the potential to affect all residents in the facility who receive assistance with personal care. Findings Include: Cross tag with F609. The facility failed to immediately report allegation of abuse to the adult protective services (APS) or law enforcement in accordance with State Law R2 was admitted to the facility on [DATE]. R2's diagnoses included severe intellectual disabilities, unspecified abnormal involuntary movement, abnormal reflex, unspecified paraplegia, unspecified scoliosis, and unspecified hip disorder of ligament. Review of R2's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 04/22/22 documented R2's cognitive skills for daily decision making as severely impaired. On 09/28/21 the facility submitted a completed Event Report to the State Agency.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-15 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide written notice of the facility's bed hold policy to Resident (R)18 and R10 or their family representatives upon transfer to an acute care hospital. Findings include: Resident (R)18 is a 9-year-old female admitted to the facility on [DATE]. During a review of her electronic health records (EHR) on 07/15/22 at 08:23 AM, it was noted that R18 was transferred and admitted to an acute care hospital on [DATE]. There was no documentation found in the EHR that R18's family representative had received information regarding the facility's bed hold policy/process before or upon this transfer. On 07/15/22 at 09:31 AM, an interview was done with the Health Information Associate (HIA) at the Nurses' Station. The HIA confirmed that she could find no documentation in R18's medical record that her family representative had received written notification of the facility's bed hold policy/process for this transfer. The HIA stated that normally a copy of the Bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$14,069 in federal fines across 1 penalty.

  • $14,069 — penalty dated 2025-06-18

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
PACIFIC SKILLED HEALTHCARE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/30/2022
OLSEN, SPENCERIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER73%since 06/30/2022
SORENSEN, KRISTENIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST13%since 06/30/2022
ITO, RANDALLIndividualW-2 MANAGING EMPLOYEE; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 02/01/2023
LEFLER, TYRUSIndividualCORPORATE OFFICERsince 09/23/2022
PANG, BRIANIndividualCORPORATE OFFICERsince 02/01/2023
YOSHIDA, CYNTHIAIndividualCORPORATE OFFICERsince 02/01/2023

CMS files one row per role, so the 10 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.8M
Net patient revenuemost recent cost report
-18.4%
Operating marginrevenue minus expenses
$1.4M
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 96%Medicare 0%Other / private 4%

About 96% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.4M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$1,277per resident / day
operating cost
$38,825per month
≈ monthly operating cost
$1,078per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in HI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.

Typical monthly cost in Hawaii
$15,473/mo
Nursing home (semi-private)
$16,395/mo
Nursing home (private)
$12,096/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125057. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-06-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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