No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Kula Hospital

100 Keokea Place, Kula, HI 96790 · Non profit - Corporation · 105 certified beds · (808) 878-1221 Medicare & Medicaid certified

Call the home — (808) 878-1221 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Sep 20241 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Sep 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (32) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
34 Wailea Gateway Pl · (888) 663-6631 · Call to confirm hours
Pharmacy
34 Wailea Gateway Pl · (808) 879-0123 · Call to confirm hours
Grocery
571 Naalae Rd · (808) 878-6747 · Call to confirm hours
Park
9082 Kula Hwy · (808) 572-8122 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.1%16.8%15.4%worse
Long-stay residents who lose too much weight3.4%4.9%5.4%better
Long-stay residents with a catheter left in their bladder0.6%1.0%0.9%better
Long-stay residents with a urinary tract infection1.1%2.4%2.0%better
Long-stay residents with depressive symptoms5.6%1.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.3%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.1%1.9%3.3%typical
Long-stay residents whose ability to walk worsened16.3%20.4%16.1%typical
Long-stay residents on antianxiety or hypnotic medication8.6%9.1%18.9%typical for the state — see note marked double-dagger below the table
Long-stay residents given the seasonal flu vaccine98.9%95.4%95.3%typical
Long-stay residents with pressure ulcers4.2%3.4%4.7%better
Long-stay residents with worsening bladder/bowel control15.6%17.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table25.5%11.9%17.1%worse
Short-stay residents who newly got an antipsychotic medication4.5%1.4%1.4%worse
Long-stay hospitalizations per 1,000 resident days0.551.091.67better
Long-stay outpatient ER visits per 1,000 resident days0.320.881.80better than state — see note marked double-dagger below the table

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.24U.S. median 0.31
Therapy hours / resident / day
0.19hours / resident / day
Physical therapy
0.05hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 33% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

RN hours/ resident / day
LPN hours/ resident / day
Aide hours/ resident / day
Total nurse hours/ resident / day
RN hoursweekends
53.9%
Total nursing turnover
30.6%
RN turnover

How full it usually is: this home is certified for 105 beds and averages 92.3 residents a day — about 88% occupied, or roughly 13 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Weekend coverage: total nurse staffing is 4.97 hrs/resident/day on weekends vs 6.12 on weekdays — 19% thinner on weekends. RN hours go from 2.53 to 1.51 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2024-06-06)
12
at the previous standard inspection (2023-06-05)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

32 citations, most serious first. The 11 most serious are shown; the remaining 21 are one tap away and print in full.

  • Actual harm · Gcited before2024-09-19 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record and document review, the facility failed to protect the rights of two Resident's (R )1 and R2 to be free from abuse. R1 suffered physical injuries on 06/11/2024 when a Certified Nurse Assistant (CNA)1 did not react and respond appropriately to R1's aggressive behavior. CNA1 did not leave the room, but willfully continued to interact and react with unnecessary physical contact which resulted in R1 suffering harm. R1 had bruising to the Left (L) forehead, L temple and scratch type injury to his chest. The injuries are not justifiably explained. In addition, on 08/10/2024, staff witnessed non-consensual sexual contact when R3 was observed with his hand inside R2's blouse. R2 does not have the capacity to consent. These incidents occurred in the past, and the facility was in substantial compliance with the regulation at the time of this survey and this citation met the criteria for past noncompliance. Findings include: 1) R1 is an [AGE] year-old male has been a resident at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · E2025-01-08 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, observation, record and document review, the facility failed to report two incidents that met criteria to the Department of Human Services, Adult Protective Services (APS) as required by law. P1 was found to have two large forearm lacerations/skin tears, and P2 was diagnosed with a broken finger. Both injuries did not have a known origin. P2 alleged his injury was caused by actions of a Certified Nursing Assistant (CNA)2. As a result of the is deficient practice, the State Agency, was not aware of the incidents and did not conduct external investigations. Findings include: 1) The Office of Healthcare Assurance (OHCA) received an initial facility reported incident (FRI # 11287), dated 10/27/2024. The report included: Details of the incident: Resident (R1) had a wound that needed to be assessed. The CNA (Certified Nurse Assistant)1 reported she noted it during care. Upon assessing the resident, RN (Registered Nurse)1 noted two large lacerations and bruising to the resident's left (Lt) forearm.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-06-06 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to provide a Director of Nursing (DON) on a full-time basis. The same staff member covers the long-term care (LTC), the Critical Access Hospital (CAH), and the Intermediate Care Facility for the Intellectually Disabled (ICF/IID) facilities as the DON. Findings include: On 06/03/24 at 11:04 AM, an entrance interview for the Critical Access Hospital (CAH) recertification was done in the first-floor conference room with the DON and the Administrator. The DON confirmed that she was employed full-time, and was the DON for the CAH, the LTC facility, and the ICF/IID facility, each with their own facility-specific certification and licensing requirements. The DON and Administrator confirmed that they did not have a waiver for a full-time DON. A review of the Office of Health Care Assurance (OHCA) Licensed Beds and Location form noted that as of 06/03/24, there were 9 beds (4 occupied) in the CAH, 105 beds (89 occupied) in the LTC facility, and 9 beds (all occupied) in the ICF/IID facility.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-06-06 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to store food in accordance with professional standards for food service safety. Residents (R) risk serious complications from foodborne illness as a result of their compromised health status. Unsafe and/or unsanitary food storage/handling practices represent a potential source of pathogen exposure for all residents at the facility who consume food or drink prepared at the facility. Findings include: 1) On 06/03/24 at 10:00 AM, while conducting an initial tour of the kitchen with the Food Service Manager (FSM), observed a standing freezer next to the ice machine containing a small metal pan of approximately ten (10) poorly covered beef patties. The metal pan had been covered with plastic wrap that was not sticking to the pan, labeled Beef 5/13/24, and the beef patties within were visibly freezer burned (discolored in appearance and covered in ice crystals). The FSM acknowledged the patties were not stored properly, explaining that they should have been either individually bagged in plastic bags, or individually…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interview, the facility failed to secure storage rooms located on the second and fourth floors where hazardous chemicals were kept. As a result of this deficient practice, the residents of the facility were placed at risk for accident hazards. 1) On 06/05/24 at 01:06 PM, observed the door to the clean utility room on the second floor was not locked. On the wall outside the clean utility room door was a small keypad lock container. Asked Registered Nurse (RN) 1 what was being kept in the room. RN3 said they keep some of the enteral feeding supplies and nourishments for the residents in the room. Inspected contents of the cabinets with RN3. An opened container of liquid bleach and liquid dish soap were found in one of the cabinets. RN3 notified Nurse Supervisor (NS) 1 who checked the small keypad lock container outside the clean utility room. NS1 said they usually keep the keys to the door in there, but no keys were found when she opened it. NS1 confirmed that the door to the clean utility room was supposed to be locked since they also had hazardous…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to assure two residents (Resident (R) 27 and R46) were treated with dignity and respect and provided care in an environment that enhances their quality of life. This deficient practice has a negative effect on maintaining and enhancing both resident's self-esteem and self-worth and has the potential to cause psychosocial harm. Findings include: 1) On 06/03/24 at 11:33 AM, an interview was conducted with R27 in her room. R27 stated that the only concern she had with the facility was the long wait to get assistance from the staff. R27 said sometimes she waits for up to three hours to be changed when her incontinent pads are wet. R27 stated that there was an instance in the morning when she wanted to use the toilet, so she called for assistance using her call light. By the time someone came to assist her, she had already soiled her incontinence pads and the evening shift staff had to clean her as they were making change-of-shift rounds. On 06/05/24 at 01:51…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-06 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to promote the participation for one of the sampled residents (R) 9 and her representative for the development and review of the resident's care plan. This failed practice has the potential to affect all the residents in the facility. Findings Include: R9 is a [AGE] year-old female admitted on [DATE]. Interview was conducted with R9 in her room on 06/04/24 at 08:33 AM. R9 stated that she has not attended a care conference meeting for months. She does recall having meetings in the past but does not recall having one this past year. R9 also added that if a notification was sent to her son, he would have been present at the conference. Record review was done of R9's medical records. Documentation was found on a care conference meeting that was held on 02/22/24. A list of the staff present for the meeting was noted in the document. No documentation was found on the presence of the resident or the resident's representative. On 06/05/24 at 09:24 AM Minimum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-06 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure interventions to prevent or improve pressure ulcers or injuries were implemented for one of the three residents (Resident (R) 50) sampled. Staff did not ensure R50's left heel was offloaded and documented in the medical record every shift. This deficient practice has the potential to affect all residents that are dependent on staff for repositioning in bed. Findings include: On 06/03/24 at 11:05 AM, observed R50 in bed while Registered Nurse (RN) 2 was providing care. R50 had contractures to both lower extremities and was using an air mattress. RN2 stated that R50 still had a wound to his left heel but the pressure ulcer on his coccyx was already healed. On 06/05/24 at 08:30 AM, observed R50 lying in bed with head elevated and turned slightly to his right side. At 10:05 AM, review of medical records for R50 conducted. R50 was admitted to the facility on [DATE]. Diagnosis included osteomyelitis (inflammation of the bone caused by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-06 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure nurse competency in medication administration as evidenced by Registered Nurse (RN)5 administering a laxative/stool softener to Resident (R)36 despite documentation of a large loose bowel movement that morning. In addition, medications were not documented as administered in a timely manner. This deficient practice places residents at risk for avoidable declines in health status and has the potential to affect all residents at the facility receiving staff-administered medications. Findings include: On 06/05/24 at 08:08 AM, medication pass observations were done with Registered Nurse (RN)5 as she prepared and administered medications for Resident (R)36. RN5 prepared a total of thirteen oral medications for R36, one of which was Stimulant Laxative Plus [with stool softener]. The medications were administered at 08:15 AM. Review of R36's medical record revealed the following physician order from 10/03/23: Stimulant Laxative Plus Tablet, one tablet orally twice a day, *HOLD FOR LOOSE STOOL. On 06/05/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-06 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure adequate monitoring was done for one resident (Resident (R) 27) sampled for anticoagulant (medication to treat and prevent blood clots) use. The facility was not documenting if R27 was being monitored for signs and symptoms of bleeding. As a result of this deficient practice, R27 was put at risk for avoidable adverse health complications related to her health condition and the use of anticoagulants. This has the potential to affect all residents in the facility taking anticoagulants. Findings include: R27 is an [AGE] year-old resident first admitted to the facility on [DATE]. Diagnosis included but not limited to atrial fibrillation (irregular heart rhythm that can lead to blood clots increasing the risk of stroke). Record review revealed that R27 was on Apixaban (anticoagulant) 5 mg (milligrams) twice a day. Interventions noted in plan of care dated 01/16/24 stated, . Assess/record/report signs of bleeding problems to MD (medical doctor) .…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-06 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews and record review, the facility failed to ensure the staff followed the proper use gloves and performed hand hygiene procedures during wound dressing change for Resident (R) 50. This deficient practice placed the residents at risk for the potential spread of infectious and communicable diseases. Findings include: On 06/04/24 at 02:52 PM, conducted an observation of Registered Nurse (RN) 3 changing the dressing of R50's left foot wound. RN3 gathered supplies from the treatment cart and placed them on R50's bedside table. RN3 then performed hand hygiene and donned a gown and gloves by the door before proceeding with the dressing change. After removing the old dressing to R50's left foot wound, RN3 discarded the old dressing and removed her gloves. Observed another pair of gloves were under the gloves RN3 just removed. RN3 then cleaned the wound with a gauze soaked with normal saline, dried it with a clean gauze and applied an ointment as ordered. RN3 then removed her gloves and donned a new pair without performing hand hygiene and applied a new…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 21 citations
  • Potential for harm · D2024-06-06 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, record review, and review of equipment service manual, the facility failed to follow routine maintenance cleaning of the cabinet filter, based on the manufacturer's recommendation. This deficient practice put one Resident (R) 8 at risk for the development and transmission of communicable diseases and infections. Findings include: During resident observation on 06/03/24 at 11:45 AM, R8 was receiving oxygen via a Perfecto2 V Oxygen Concentrator. The cabinet filter of that oxygen concentrator appeared to have lint and/or dirt on the cabinet filter. During staff query on 06/05/23 at 01:50 PM, Director of Nursing (DON) said that they clean the cabinet filter once a month. Informed DON that according to the service manual, for this equipment, the recommendation for cleaning is at least once a week. DON acknowledged and revealed that there was a previous change in oxygen concentrator equipment. Review of the Service manual for the Perfecto2 V Oxygen Concentrator, Section 6 - Preventive Maintenance read the following: Cleaning the cabinet filter. There…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-06-05 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews the facility failed to update their facility assessment as required annually or when there is a change that would require a substantial modification to any part of the assessment (i.e. staffing shortage, COVID-19 outbreak). The facility assessment provides a comprehensive inventory of resources that are necessary to care for its residents competently during day-to-day operations and during emergencies. This deficient practice renders the administrative and management staff the inability to assess for potential system failure(s). Findings include: Cross reference to F725 Sufficient Nursing Staff. On 05/30/23 at 10:30 AM, the state agency (SA) was informed that the facility had an ongoing COVID-19 outbreak, with 13 of 27 residents positive for the infection on a nursing unit. The entire nursing floor was placed on Enhanced Droplet Isolation, meaning all the doors were kept closed, and all staff needed to ensure they were wearing a gown, gloves, an N-95 respirator, and a face shield prior to entering any resident room. Record review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-06-05 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure appropriate protective and preventive measures for COVID-19, linen is processed as to prevent the spread of communicable diseases and infections. This is evidenced by the facility failing to ensure staff followed transmission-based precautions (TBP) by wearing the proper personal protective equipment (PPE), as well as follow standard precautions by consistently performing hand hygiene. In addition, the facility failed to track and monitor that staff's COVID-19 testing was consistently conducted to minimize the risk of continued transmission of COVID-19 during a facility outbreak. These deficient practices have the potential to affect all residents in the facility, as well as all healthcare personnel, and visitors at the facility. Findings include: 1) On 05/10/23 an anonymous complaint (ACTS #10276) was received by the state agency (SA) alleging infection control concerns. On 05/30/23, the SA entered the facility to conduct a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-05 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure a comprehensive person-centered care plan was developed and/or implemented for three of nineteen residents (Resident (R)34, R27, and R21) sampled. An intervention to apply compression stocking to reduce swelling in R34's lower extremities was not implemented as documented in the comprehensive care plan. Behavioral and skin care interventions were not implemented for R27. R21's chronic joint pain and refusals of care were not addressed. As a result of this deficient practice residents are at risk of negative outcomes and a potential for harm. Findings include: 1) Multiple observations (05/30/23 at 12:54 PM and 01:45 PM; 05/31/23 at 09:15 AM, 11:21 AM, and 01:42 PM) were made of R34 with no compression stockings applied to the resident's lower extremities. On 05/31/23 at approximately 11:21 AM, Physician (P)1, Licensed Nurse (LN)128, and Nurse Manager (NM)19 were at R34's bedside evaluating a wound on the resident's foot. R34…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-05 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure there was sufficient nursing staff to provide nursing and related services to meet the residents' needs safely and in a manner that promotes each resident's rights, in addition to their physical, mental, and psychosocial well-being. As a result of this deficient practice, the residents were placed at risk of a decreased quality of life and were unable to attain their highest practicable well-being. Findings include: (Cross Reference to F604- Physical Restraint) 1) The Office of Health Care Assurance received an anonymous compliant, Aspen Complaints Tracking System (ACTS) #10212, which included an allegation of insufficient staffing. Observations were made throughout the survey of wedges used as restraints to prevent three high fall risk residents (Resident (R)82, R33, and R193) from exiting the bed. Interview with four facility staff occurred throughout the recertification survey. Facility staff requested to remain anonymous…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-05 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure a resident's right to a dignified existence for Resident (R)79. While providing care, Staff(S)45's interaction included verbal taunting which elicited a stressed response from R79. As a result of this deficient practice, residents are at risk for the potential of psychosocial harm. Findings include: While conducting observations on the second floor, observed S45 providing care and interacting with R79. The verbal interaction with the resident included staff informing the resident he/she was going to move into another position, when resident asked why, staff's response was Why, What! R79 stated Owww, why you do that? S45 responded to R79 in a sharp/harsh, irritated tone, Why, what do you mean? I am going to cut all your hair off, lean your head forward R79 began making whining noises. S45 then stated, So I can brush the back of your hair, then I'm gonna cut your hair off! R79 sounding upset and replied, what? why?. S45 wheeled R79 into the hallway and saw this surveyor. After S45 became aware of this surveyor's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-05 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to formulate an advance directive for two of three residents sampled. The deficient practice disregards the residents right to make important decisions about end-of-life treatment when the individual may be incapacitated. Findings include: On 05/31/23 at 12:01 PM during a review of the medical record for Resident (R)86, there was no Advanced Health Care Directive (AHCD) found. On 06/01/23 at 10:29 AM the minimum data set (MDS) admission assessment dated [DATE] was reviewed. Section C reviewed. Brief interview for mental status (BIMS) score is 13 (which indicates high cognitive funtion). Active diagnosis, congestive heart failure, (CHF) and Non-traumatic brain injury. admission History and Physical (H & P) dated 12/08/2022 was reviewed. [AGE] year-old male who suffered cardiac arrest, respiratory failure with resultant brain injury. R86 was admitted for skilled physical therapy (PT) services to increase strength and balance and increase safety…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-05 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure the resident's right to be free from physical restraints was being followed for three of three residents (Resident (R)82, R33, and R193) sampled. Observed positioning wedges placed at the (lower end) of both bedrails, adjacent to the resident's body which restricted the resident's willful movements and confine the residents to their bed. Interviews with staff verified the wedges were used to prevent the residents from exiting the bed. The resident's medical record (MR) did not include any information in the assessment, physician orders, or care plan related to the use of wedges for positioning. As a result of this deficient practice, residents are at risk for potential or physical and psychosocial harm and/or serious injury. Findings include: (Cross Reference to F725- Sufficient Nurse Staffing) 1) On 05/30/23 at 11:58 AM, conducted an observation of R82 in the resident's room. Observed R82 lying in bed, flat on her back, both bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-05 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review (RR), the facility failed to develop a baseline care plan that provided effective and person-centered care for one Resident (R)41 of 19 residents in the sample. Specifically, despite identifying the residents' immediate needs, the facility failed to develop and implement resident-specific interventions that addressed those needs. This deficient practice has the potential to affect all newly admitted residents at the facility. Findings include: R41 is a [AGE] year-old female originally admitted to the facility on [DATE]. R41 was briefly transferred to the swing unit and readmitted to the long-term care unit on 05/26/23. On 05/30/23 at 11:35 AM, observations were done in the room of R41. The entire room was on isolation related to COVID-19, with the room door closed. R41's bed alarm was loudly alarming as R41 was observed steadily walking towards the room door. Hospital Aide (HA)108 attempted to stop her, however, R41 was angry, argumentative, and insistent on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure a resident who is unable to carry out Activities of Daily Living (ADLs) received the necessary services to maintain good personal hygiene for one Resident (R)12 sampled. R12 is dependent on staff for showers, did not receive a shower for two weeks and reported feeling unkept and unclean. As a result of this deficient practice, dependent residents are at a potential risk of psychosocial harm and potential physical harm because of unmet needs. Findings include: On 05/30/23 at 12:35 PM, conducted an interview with R12. During the interview R12 was alert and oriented to person, place, time, and situation, and responded to questions cognitively appropriate. R12 reported he/she is scheduled to have showers twice a week (Wednesdays and Saturdays) and had not recently received a shower. R12 confirmed he/she had not refused the opportunity to shower and looks forward to the task as it makes him/her feel good. R12 reported that he/she looks forward to showering. R12 stated that he/she is dependent on staff for showers,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-05 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure its nurse staffing information posted on the third floor contained the required data elements. Specifically, the posted nurse staffing information did not contain the facility name, unit census, and actual hours worked, on any of the survey days, and did not contain the date on the first day of the survey. Findings include: On 05/31/23 at 08:42 AM, an interview was done with Charge Nurse (CN)106 at the third floor Nurses' Station. When asked about the required posting of nurse staffing information, CN106 directed the state agency to an 8 x 12 inch white board placed at the beginning of the unit near the elevators. CN106 explained that normally the night shift completes the staffing board before the end of their shift. Observed four columns and two rows on the board. The top row was left blank. The second row had D [day shift], E [evening shift], N [night shift]. The first column had position titles, and the remaining columns had whole numbers ranging from 0 to 4 written under the D, E, N for the three shifts. No unit…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-05 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, and interviews, the facility failed to provide a complete and accurately documented medical record of one resident (R), R21, out of a sample of 19 residents. Rehabilitation Services Supervisor (RSS)22 did not document that R21's referral for an occupational therapy (OT) evaluation for R21's complaint of pain was received and the reasons for the delay of services. This deficient practice could potentially have R21 be lost to appropriate follow up of necessary services. Findings include: On 05/31/23 at 09:07 AM, observation and interview were done with R21. R21 was sitting in her wheelchair, and she stated that she has chronic joint pain for which she takes scheduled pain medication around the clock for and tries to minimize joint movement for pain management. Record review of R21's paper chart revealed a Situation-Background-Assessment-Recommendation-Communication document from nurse to physician dated 04/26/23 at 3:00 PM. The document noted that R21 had left shoulder pain related to a torn rotator cuff (a group of muscles and tendons…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-05 · tag F0925 — failed to control pests — isolated
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interviews, the facility failed to implement an effective pest control program so that the facility is free of pest. As a result of this deficient practice, residents are at risk for potential harm related to disease spread by pest. Findings include: The Office of Health Care Assurance received an anonymous compliant, Aspen Complaints Tracking System (ACTS) #10212, which included an allegation of a cockroach infestation throughout the hospital. On 06/01/23 at 11:32 AM, while conducting an observation of the 4th floor resident's nourishment kitchen with Licensed Nurse (LN)62. The nourishment kitchen includes resident snacks, resident refrigerator, stacked washer dryer, a sink, and trash bin. While inspecting the stacked washer/dryer, LN62 and this surveyor observed a German cockroach crawl out from behind the paper towel dispenser, go up the wall approximately on foot, then return behind the paper towel dispenser. On a wire storage rack (with clear heavy-duty hard plastic plexi shelves on top of the wire rack) and plastic storage bins with drawers on top of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-06-30 · tag F0886 — failed to test for COVID-19 as required — pattern
    Perform COVID19 testing on residents and staff.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure staff conducting point-of-care (POC) COVID-19 outbreak testing on themselves conducted the testing in a manner consistent with current standards of practice for conducting COVID-19 tests. As a result of this deficient practice, the facility placed the residents and staff at an increased risk of COVID transmission. This deficient practice has the potential to affect all residents in the facility, as well as all healthcare personnel, and visitors at the facility. Findings include: On 06/27/22 at 10:07 AM, observed four staff members outside the main entrance taking turns at two testing stations, swabbing themselves for COVID-19. There were no gloves or personal protective equipment (PPE) worn by any of the four staff members while testing and/or handling the test kits. There was no cleansing or wiping down of the testing stations observed between uses, nor were there any cleaning supplies available at the testing stations. On 06/30/22 at 09:07 AM, an interview was done with the Infection Preventionist…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-30 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to protect one resident's right to be free from abuse from other residents. As a result of this deficient practice, Resident (R)22 was observed by staff hitting R23 in the left temple, without provocation. This deficient practice has the potential to affect all residents in the facility. Findings include: On 06/29/22 at 09:50 AM, conducted a record review (RR) of a facility-reported incident (ACTS #9575) documenting a resident-to-resident abuse allegation occurring on 06/09/22. Per the completed facility report received by the State Agency (SA) on 06/13/22, At 0845 this morning, Resident [R23] . was in his wheelchair . [Resident 22] exited his bed, headed toward the bathroom . suddenly turning toward [Resident 23] . and striking him on his (L) [left] temple. During a review of the facility's Resident to Resident Abuse Allegation Checklist, completed by Charge Nurse (CN)1 on 06/09/22, the following was noted: Pt [patient] B [R22] got frustrated & hit Pt A [R23] because Pt A makes noise occasionally. A review of the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-06-30 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview with staff members, the facility failed to assure that each resident receives an accurate assessment, reflective of the resident's status at the time of the assessment for two (Residents 4 and 37) of 18 residents in the sample Findings include: 1) On 06/28/22 at 01:00 PM observed Resident (R)4 ambulating in the hall wearing long pants and a shirt with stand by assist. On the morning of 06/29/22 observed R4 ambulating in the hall dressed with long pants. Record review on 06/30/22 at 07:58 AM found a physician's order for onsie suit/clothing to help with or control behavioral urges (i.e. exposes self to others). A review of the quarterly Minimum Data Set (MDS) with an assessment reference date of 03/18/22 notes in Section P. Restraints (physical restraints are any manual method or physical or mechanical equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom of movement or normal access to one's body)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-30 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to ensure a comprehensive person-centered care plan that includes measurable objectives and timeframe to meet the resident's medical, nursing, and psychosocial needs identified on the comprehensive assessment was developed for one of 18 residents sampled, Resident (R)62. Findings include: On 06/27/22 at 11:11 AM, observed R62 in the 3rd floor dining room, seated in a wheelchair with a bedside table in front of the resident, and a catheter bag attached to the bottom of the wheelchair seat. The catheter tubing was observed to be coming out the bottom of R62's left pant leg on the ground. Approximately 9-12 inches of tubing was in direct contact with the ground before the tubing was threaded through metal center bars (located under the wheelchair seat) elevated the catheter tubing off the ground. The catheter tubing that was on the floor also ran under a base leg of the bedside table (between two wheels). On 06/27/22 at 12:30 PM, an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interview with staff members, the facility did not provide necessary services for a resident who is unable to carry out activities of daily living to maintain good grooming. Findings include: On 06/27/22 observed Resident (R)12 in bed with Certified Nurse Aide (CNA)4 at bedside. CNA was planning to assist R12 with lunch and was raising the head of the resident's bed. Suddenly R12, tossed off her blanket and said shit and stated that she wanted to go home. R12 swore a couple more times and repeated that she wanted to go home. R12 sat up on the side of her bed and looked down at her feet and stated something is wrong with her feet. Observed, R12's toe nails were white, thick, and long. CNA4 attempted to assist R12 to put on her house slippers, she refused, and again said something is wrong with her feet. R12's feet looked swollen. Record review on 06/29/22 at 11:16 AM found a physician order for triamcinolone cream for left foot rash/intertrigo (inflammatory rash of the superficial skin that occurs within a person's body folds) for fourteen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and record review, the facility failed to provide adequate supervision while a resident wandered on the unit. Resident (R)12 was observed wandering on the unit and entered another residents' room. This has the potential to be unsafe as it may lead to an altercation. Findings include: R12 was admitted to the facility on [DATE] from an acute hospital. Diagnoses includes but not limited to right intertrochanteric hip fracture, dementia, osteoporosis, hypertension, and depression. On the afternoon of 06/27/22, R12 was observed seated in her wheelchair and wheeling herself on the unit. Initially the Minimum Data Set Coordinator (MDSC)2 walked alongside R12 and engaged her in conversation. MDSC2 left R12 and she was observed wheeling alone on the unit. R12 was observed to wheel into room [ROOM NUMBER] where R33 and R47 resides. The male resident in the bed closest to the door was not in the room. The curtains were drawn closed around the bed furthest from the door. A male resident was observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-06-30 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure a resident was assessed for risk of entrapment from bed rails, review of the risk and benefits of bed rails with the resident representative, and obtain an informed consent for the use of bed rails for one resident (Resident (R)24) sampled. Findings include: On 06/27/22 at 02:24 PM and 06/28/22 at 09:35 AM, observed R24 resting in bed. During both observations, the right side of R24's bed was placed against the wall with the top left bedrail up. Certified Nurse Aide (CNA)4 was sitting near R24's bed and was asked about the resident's bed being up against the wall and the use of the bed rails. CNA4 stated that there was an order for the bed to be placed against the wall and the bedrail is up because R24 is impulsive, and it prevents the resident from falling out of the bed. During an interview with R24's resident representative (Family Member (FM)1) on 06/28/22 at 09:40 AM, FM1 stated that consent was given for the facility to use…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-06-30 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interviews, the facility failed to ensure infection control practices were implemented for a resident (Resident (R)62) with an indwelling catheter. Findings include: On 06/27/22 at 11:11 AM, observed R62 in the 3rd floor dining room, seated in a wheelchair with a bedside table in front of the resident, and a catheter bag attached to the bottom of the wheelchair seat. The catheter tubing was observed to be coming out the bottom of R62's left pant leg on the ground. Approximately 9-12 inches of tubing was on the ground before the tubing was threaded through metal center bars (located under the wheelchair seat) and off the ground, then connected to the catheter bag (located at the back bottom of the wheelchair seat). The portion of the catheter tubing that was on the floor, went under one of the base legs of the bedside table (that was in front of the resident). The way the leg of the bedside table was positioned, it appeared that staff had ran over the catheter tubing with the wheels of the bedside table. On 06/27/22 at 12:30 PM, an interview was conducted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
KAISER FOUNDATION HOSPITALSOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL100%since 01/01/2017
GOODFELLOW, TAMARIndividualCORPORATE DIRECTORsince 03/31/2021
HEW, MARYIndividualCORPORATE DIRECTORsince 07/01/2017
SUTHERLAND, RICHARDIndividualCORPORATE DIRECTORsince 07/01/2017
TAKITANI, ANTHONYIndividualCORPORATE DIRECTORsince 07/01/2017
YAMAMOTO, JOHNIndividualCORPORATE DIRECTORsince 07/01/2017
CARTWRIGHT, DEBRAIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2023
CHOUCAIR, BECHARAIndividualCORPORATE OFFICERsince 01/01/2024
DECOSTA-GALDEIRA, SHELBYIndividualCORPORATE OFFICERsince 09/01/2024
EBERSOLE, WADEIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/23/2023
FULTON, LYNNIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF; ADP OF THE SNFsince 01/01/2024
HANENBURG, THOMASIndividualCORPORATE OFFICERsince 01/01/2024
KOVAL, PENNYIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/03/2024
SHITAMOTO, BARRYIndividualCORPORATE OFFICERsince 07/01/2023
SCOTT, KENNETHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/01/2019

CMS files one row per role, so the 26 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

What families pay in HI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.

Typical monthly cost in Hawaii
$15,473/mo
Nursing home (semi-private)
$16,395/mo
Nursing home (private)
$12,096/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125003. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-06-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next