Pearl City Post Acute
919 Lehua Avenue, Pearl City, HI 96782 · For profit - Limited Liability company · 122 certified beds · (808) 453-1919 Medicare & Medicaid certified
On the public record, this home looks stronger than most — but visit before you decide.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (28) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 9.8% | 16.8% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.1% | 4.9% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 2.4% | 1.0% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 9.8% | 2.4% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 3.7% | 1.2% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 6.9% | 0.3% | 0.1% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 1.9% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 25.7% | 20.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 11.2% | 9.1% | 18.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents given the seasonal flu vaccine | 94.4% | 95.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 11.4% | 3.4% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 10.6% | 17.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 14.7% | 11.9% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.2% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 60.6% | 84.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 25.9% | 19.4% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 15.2% | 10.3% | 12.0% | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
71.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 247 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 57.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 144 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 26% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 71.5%CMS range 65.3–76.8 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.8%CMS range 8.1–13.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 57.6% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 46.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 61.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 35.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 98.5% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 99.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.5%CMS range 4.6–9.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.97 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 122 beds and averages 113.9 residents a day — about 93% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 6.15 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 2.19 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.42 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 5.45 hrs/resident/day on weekends vs 6.44 on weekdays — 15% thinner on weekends. RN hours go from 2.40 to 1.66 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 28% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
28 citations, most serious first. The 10 most serious are shown; the remaining 18 are one tap away and print in full.
- Potential for harm · Ecited before2026-04-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record reviews, the facility failed to follow proper food handling and storage practices in accordance with professional standards for food service safety. Specifically, the facility failed to keep bulk food items off the floor in the storage room and did not label two containers of food brought in by family/visitors in one of three unit refrigerators sampled. Unsafe and/or unsanitary food handling and storage practices have the potential to affect all residents, visitors and staff who have meals served by the facility, placing them at risk for serious complications from foodborne illness as a result of their compromised health status. Findings include: 1) On 04/06/26 at 08:17 AM, an initial tour of the facility's kitchen and interview with the Dietary Manager, were done. Observed seven boxes of instant food thickeners on the floor of the dry storage area. The Dietary Manager confirmed the boxes of food items should not be on the floor. On 04/08/2026 at 9:36 AM, review of the facility's policy and procedure titled Food Receiving and Storage with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview, the facility failed to ensure that the resident's court-appointed guardian was informed, in advance, of the risks, benefits, and available treatment alternatives related to psychotropic medications prescribed by the physician for one of five residents (Resident (R) 74) reviewed for unnecessary medications. This puts R74 at risk of receiving unnecessary psychotropic medications without informed consent.Findings Include:R74 was admitted to the facility on [DATE] with diagnoses of unspecified mood (affective) disorder, insomnia, and history of falling. On 10/04/24, R74 was deemed incapacitated and a court-appointed guardian with unlimited authority was established. Review of R74's physician orders document R74 was receiving the following psychotropic medications; olanzapine 5 milligrams (mg) once a day for major neurocognitive disorder effective 03/04/26, paroxetine HCI 10mg once a day for major neurocognitive disorder effective 08/22/24 and trazodone HCI 25 mg at bedtime…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to identify, support, and honor the preferences for one of one resident (Resident (R)47) sampled for Choices. The facility failed to honor R47's preference to be assisted outside the facility for fresh air wearing the hospital gown. As a result of this deficient practice, R47 did not have his needs met and was placed at risk of not attaining his highest practicable well-being. This deficient practice has the potential to affect all the residents at the facility. Findings include:On 04/06/2026 at 12:15 PM, an interview was done with R47 and family member (FM) at bedside. When asked about the right to make choices in his daily life that were important to him, R47 stated that he wishes he could go outside for some fresh air and sunlight. R47 also explained that he wanted to go down to the ground level with family member but was told that the facility will not allow residents to go outside unless they are wearing regular street clothes. On 04/08/26 at 08:36 AM, an interview was conducted with the Nursing Supervisor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interview, the facility failed to provide a clean, comfortable and homelike environment, as evidenced by a heavy buildup of dust on the fans for Resident (R)83 and R109. This deficient practice could affect all residents in the facility if their environment is not kept clean, putting them at risk for increased adverse health conditions. Findings include:1) On 04/06/26 at 09:41 AM, observed R109 lying in bed with head elevated and eyes closed. R109 had a tracheostomy tube (surgically created opening in the neck to establish an airway) and was on supplemental oxygen via tracheostomy collar (plastic mask worn around neck to deliver humidified oxygen). Observed a fan turned on and was directed at R109. The front and back screens of the fan had a buildup of a light grayish substance. 2) On 04/08/26 at 08:34 AM, observed Registered Nurse (RN)12 administer medications to R83. Observed a heavy buildup of a light grayish substance on the front and back screens of the fan that was being used and directed at R83. R83 had a tracheostomy tube and was connected to a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure that two of four sampled residents (Resident (R)3, and R8) were free from physical restraints. Specifically, the facility failed to document when the restraints were applied and released. As a result of this deficient practice, R3 and R8's rights were violated, and were placed at risk of avoidable injury and/or a decline in their psychosocial well-being. Findings include:1) R3 is a [AGE] year-old male admitted to the facility on [DATE] for long-term care. On 04/06/26 at 10:06 AM, and 02:05 PM, observations were done with R3 at bedside. R3 observed wearing mitten restraint on right hand. The placement of the mitten restraint was ordered to prevent R3 from pulling out tube connected to his tracheostomy (surgically created opening in the neck) and gastrostomy tube (medical device inserted through the abdomen and into the stomach used to deliver food, fluids and medications). Review of R3's Treatment Administration Record (TAR)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a psychotropic medication was necessary to treat a specific, diagnosed, and documented condition and an as needed (PRN) antipsychotic medication order was limited to 14 days without exception for two of five residents (Resident (R)74 and R13) reviewed for unnecessary medications. This puts residents at risk for unnecessary use of psychotropic medications, including use as chemical restraints, which may lead to over-sedation, confusion, falls, and decreased quality of life, and violates their right to receive medications only when clinically indicated. Findings Include:1) R74 was admitted to the facility on [DATE] with diagnoses of unspecified mood (affective) disorder, insomnia, and history of falling. Review of R74's physician orders revealed the resident was prescribed the antidepressant trazodone 25 milligrams (mg), one tablet at bedtime for depression. Review of R74's Electronic Health Record (EHR) revealed no documented diagnosis of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to report an injury of unknown origin that resulted in serious bodily injury for one of one resident (Resident (R)63) reviewed for abuse. The facility did not ensure that the injury was reported immediately, but no later than two hours after identification, to the State Survey Agency (SA) and Adult Protective Services (APS). Specifically, while providing care, a staff member observed that R63's contracted right shoulder and elbow unusually loose. Subsequent X-rays confirmed a fracture of the right humerus (upper arm bone). Despite this finding, the facility did not report the injury within the required timeframe. Findings Include: Review of R63's Electronic Health Record (EHR) revealed that on 08/05/26, a Restorative Nursing Aide (RNA) reported to the primary nurse that the contractures in R63's right shoulder and elbow appeared more loose while assisting the resident with dressing. Nursing documentation indicated an assessment was completed, noting right arm swollen and that the resident cried during turning. An X-ray was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to recognize and put preventive measures in place to prevent the potential development of pressure injury for one of one resident (Resident (R)2) utilizing a nasal cannula to receive oxygen. This deficient practice put all residents that utilize a nasal cannula at risk for potential development of medical device related pressure injury. Findings include:On 04/07/2026 at 08:51 AM, R2 had an oxygen nasal cannula with the cannula prongs in her nostrils and tubing under her chin, along her cheek bones and looped around her ears. The cannula tubing was observed pressing into her right facial cheek bone area. When the oxygen cannula was lifted from that area an indentation mark and redness was noted to the cheekbone area that the cannula was pressing into. On 04/07/2026 at 10:30 AM, R2's right cheekbone skin area remained with the indentation mark and redness. On 04/08/2026 at 09:10 AM, observed the oxygen cannula tubing pressing against the same right cheekbone area for R2 with an indentation mark and redness to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-09 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to implement infection prevention and control measures when providing care for residents. The facility did not ensure that staff wear applicable personal protective equipment (PPE) when providing care to two of 11 residents on Transmission Based Precautions (TBP). This deficient practice placed the residents at risk for the potential spread of preventable infections and communicable diseases. Findings include:1) On 04/07/26 at 08:26 AM, observed signage by the door of Resident (R)14's room with a heading that stated, Contact Precautions. Resident (R)14 was lying in bed with a tablet computer on the table in front of her. At 08:28 AM, observed Activity Assistant (AA)5 at R14's bedside without a gown or gloves. AA5 was helping R14 with the power cord for a tablet computer that was on the table. At 08:29 AM, AA5 was also observed leaning close to R14 when communicating since R14 was talking in a very soft voice. On 04/07/26 at 08:35 AM, queried Nurse Supervisor (NS)9 at the nurses' station regarding the sign…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-23 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to protect and promote the rights for two of 25 residents sampled (Resident (R) 28 and R82) by ensuring that she was treated with respect and dignity. This deficient practice has the potential to affect all residents in the facility. Findings Include: R28 is a [AGE] year-old female admitted to the facility on [DATE] with a diagnosis of the following but not limited to Hemiplegia and Hemiparesis (weakness) following non-traumatic Intracerebral Hemorrhage (stroke) affecting the left side. A review of her Minimum Data Set (MDS) admission Assessment with an Assessment Reference Date (ARD) of 02/20/25 noted R28 had severe cognitive impairment, and the Brief Interview for Mental Status (BIMS) couldn't be conducted. On 05/20/25 at 10:19 AM, concurrent observation and interview was done with R28's Family Member (FM) 1 at her bedside. FM1 described an incident where he observed staff repeatedly going in and out of the resident's room without knocking…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 18 citations
- Potential for harm · Dcited before2025-05-23 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure a resident's care plan was revised to include and implement interventions to prevent and minimize conflicts between residents for one of two residents (Resident (R) 69) sampled for mood and behavior. R69 displayed aggressive behavior toward selective residents when eye contact is made. This puts residents at risk of untoward behavior. Findings Include: On 05/20/25 at 09:52 AM, observed a resident, R83, from a distance in the activity room upset and yelling toward another resident, later identified as R69. R69 was observed to be sitting in the activity room not responding and far away from R83. Staff was able to redirect R83 and did not appear upset anymore. Inquired with R83 who she was yelling at and what happened, R83 stated she was not upset, and nothing happened but did not like R69 because she was mean to everyone. R83 was not able to elaborate. While talking to R83, suddenly heard R69 and an unidentified resident yelling at each other as the unidentified resident attempted to leave the activity…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to assist two dependent resident's (R) 66 and R75 of three residents in the sample, in the care necessary to achieve basic hygiene. The deficient practice may affect all the residents who are dependent on the staff on the unit. Findings include: Observation on the 4th floor at R66s bedside on 05/21/25 at 10:03 AM. R66 was lying in bed, with respiratory tubing connected to the ventilator. He didn't respond to the surveyor. The toenails on both lower extremities were thick, long, and with crust. The dry flakes on his feet were sloughing onto the bed sheet. The fingernails on his hands were long and untrimmed. R66 moved his left hand to scratch his right arm. Additional observations of R66s hands and feet were made on 05/21/25 at 10:04 AM; 01:00 PM; and 02:45 PM. Observation on 05/22/25 at 02:23 PM of R66 at the bedside. Skin tear approximately three centimeters (cm) long on the right forearm. R66 was positioned facing the left side toward the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-23 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide the appropriate treatment and services to prevent potential complications of enteral tube-feeding (TF) for one of one resident (Resident (R) 19) sampled for TF. The TF formula and TF flush bag was not labeled with a date which would indicate that the formula and flush bag were changed every 48 hours. As a result of this deficient practice, the facility placed residents who are on enteral nutrition at risk for avoidable infections and complications. Findings Include: On 05/20/25 at 09:33 AM, observed R19's TF formula with approximately 100 milliliters (mL) left and TF flush bag with a label indicating it belonged to R19, but the date was left blank. On 05/22/25 at 02:18 PM, an interview with Director of Nursing (DON) was done. The DON explained the TF formula bags and flush bags should be labeled with the resident's name and the date. The DON reported the facility uses a closed system and changes the TF formula based on the manufacturers recommendation of expiration within 48 hours of use. Review of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-23 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview and record review, the facility failed to ensure one Resident (R) 68 of five residents in the sample, was free from unnecessary medication by providing R68 with an anti-anxiety medication as needed for greater than 14 days, and the physician did not provide the rationale for continuing the medication as ordered. The deficient practice may affect the residents who are receiving psychotropic medications. Findings include: Observation and interview at the bedside in R68s room on 05/21/25 at 09:00 AM. R68 was lying in bed, with the head of the bed at 45 degrees. He was dependent on a ventilator, and able to speak with the surveyor. He said that he takes pain medication for back pain that is always present, and the medication helps most of the time. Observation on 05/21/25 03:20PM R68 was in bed with his eyes open, watching the television. R68 looked comfortable without any distressful gestures or facial expression. Record Review of the Minimum Data Set (MDS) unplanned discharge/…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-23 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interviews, the facility failed to dispose of an intravenous (IV) medication vial labeled for single use. As a result of this deficient practice, residents who require IV fluids and medications were placed at risk of receiving expired fluids. This deficient practice has the potential to affect any patient taking IV medications. Findings include: On [DATE] at 09:14 AM, an inspection of the medication room was conducted with Registered Nurse (RN)10. A bag containing five vials of sterile water was found in one of the cabinets. One of the vials was open and had the following written, [DATE], 0200. Asked RN10 what the numbers meant. RN10 said it meant the vial was opened on [DATE] at 02:00 AM. RN10 also added that the vial should have been discarded after it was opened since it was single use. Asked RN10 if any of the current residents in the unit are on IV medications. RN10 confirmed there were currently two residents receiving IV medications. On [DATE] at 07:39 AM, an interview was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-23 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview and record review, the facility failed to follow food handling and storage practices in accordance with professional standards for food service safety. Unsafe and/or unsanitary food handling and storage practices have the potential to affect all residents, visitors and staff who have meals served by the facility, placing them at risk for foodborne illness. Findings include: On 05/20/25 at 08:17 AM, an initial tour of the facility's kitchen and interview with the Lead [NAME] (LC) were done. Observed one box of syrup on the floor of the dry storage area. LC confirmed the boxes of food items should not be on the floor. Review of the facility's policy and procedure on 05/21/25 titled Food Receiving and Storage revised November 2022, directed the staff, . 5. Food in designated dry storage are kept at least six (6) inches off the floor .
- Potential for harm · Dcited before2025-05-23 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record review, the facility failed to ensure shared medical devices were properly disinfected after use. Specifically, the facility did not use the appropriate disinfectant to wipe the shared blood glucose meter (device used to measure blood sugar levels). The facility also failed to ensure proper aseptic technique was used to prevent the transmission of communicable diseases and infections when initiating Intravenous (IV) medication for Resident (R)82. The deficient practices have the potential to expose the residents requiring blood glucose testing and IV medications to diseases-causing pathogens. Findings include: 1) On 05/22/25 at 09:14 AM, inspection of the of the medication cart was conducted with Registered Nurse (RN)10. Observed a blood glucose meter in the top drawer of the cart that RN10 said the staff use to check blood sugar levels of multiple residents on the unit. Asked RN10 how often is the device disinfected and what do they use. RN10 replied the staff disinfect it immediately after each use with the alcohol wipes or the PDI…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-07 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and document review, the facility failed to ensure that one resident (R) 25 of three in the sample received care and services to prevent a urinary tract infection (UTI). The resident's indwelling foley catheter was not removed as ordered upon admission to the facility until [DATE] and the resident developed a UTI. The Resident declined and was hospitalized on [DATE] for a serious illness. Findings include: Cross reference to F692 Reviewed intake ID11269. Resident's family member (F)1 filed a complaint to the state agency regarding care at the facility from [DATE] to [DATE]. F1 interviewed by telephone on [DATE] at 3:00 PM. F1 confirmed the concerns noted in the intake and emphasized that she was aware of the discharge instructions to remove R25s indwelling catheter, and that she asked the nursing staff repeatedly when the foley catheter was going to be removed. F1 was very worried that R25 would develop a UTI and did test positive on [DATE]. F1 stated that her mother also lost…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-07 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and document review, the facility failed to Recognize, evaluate, and address the needs of one resident of three in the sample who was at risk for adequate hydration and nutrition status. This deficient practice may have resulted in decline, weight loss, and an unplanned hospitalization with severe illness. Findings include: Cross reference to F690. Resident (R)25 is a [AGE] year-old female admitted to the facility on [DATE], with a primary diagnosis of rhabdomyolysis a breakdown of skeletal muscle due to muscle injury, and generalized muscle weakness. (Per review of the admission record), 06/24/24. Hospital (H) Discharge summary dated [DATE] reviewed. Principal diagnosis: rhabdomyolysis, (when muscles are severely injured or inflamed) and multiple medical diagnoses. admission orders reviewed. Take resident weight everyday x three days of admission, weekly for four weeks then monthly thereafter unless otherwise notified by Registered Dietician (RD)/Medical Doctor (MD) 06/25/24.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-25 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, staff interview and review of the Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Manual, Minimum Data Set (MDS), the facility in-accurately coded Restraint use for Resident (R)33 of three residents sampled. As a result of this deficiency, the facility put R33 at risk for further RAI, MDS inaccuracy. Findings include: During review of R33's most recent MDS, Assessment Reference Date 03/15/24, Section P0100 Physical Restraints was coded as Used daily. Review of R33's care plan revealed the use of bed rail for bed mobility and not as a restraint. During staff interview on 04/24/24 at 09:20 AM, MDS Coordinator (MDS1) acknowledged that R33 was in-accurately coded for Restraint use. MDS1 stated that they would do the necessary correction. Review of the Long-Term Care Facility RAI 3.0 User's Manual read the following: The RAI process has multiple regulatory requirements. Federal regulations at 42 CFR 483.20(b)(1)(xviii), (g), and (h) require that (1) the assessment accurately reflects the resident's status . In addition, an accurate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-25 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to include one of the sampled resident's (Resident (R) 89) representatives in developing and implementing a comprehensive, person-centered care plan. Findings Include: R89 is a [AGE] year-old male admitted to the facility on [DATE]. R89 has a medical history that includes, but not limited to, nontraumatic intracranial hemorrhage, chronic respiratory failure, and persistent vegetative state. Interview was conducted with R89's family representative on 04/22/24 at 12:04 PM in R89's room. R89's family representative stated that she does not remember having a meeting with the facility's Interdisciplinary Team (IDT) since R89's admission to the facility. She also added that it would be great if they had a meeting to discuss his plan of care. Interview and record review was conducted on 04/23/24 at 01:03 PM with Social Worker (SW). SW stated that she could not find any IDT documentation in R89's Electronic Health Records (EHR). Interview with the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-25 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure one of the 24 residents (Resident (R) 220) in the sample received care and treatment in accordance with professional standards of practice. The intravenous (IV) solution bag and lines were being used past the specified discard date. This deficient practice has the potential to affect all residents at the facility that require IV therapy. Findings include: On 04/22/24 at 09:27 AM during the initial observation, R220 was lying supine in bed and reading some papers. R220 had an IV pole on the side of his bed with a one liter bag of IV fluids being infused via pump. Date written on the IV bag was 04/18/24 and the label on the lines had a start date and time of 04/18/24, 2330 (11:30 PM) and a discard date and time of 04/21/24, 2330. On 04/22/24 at 01:53 PM, an interview was conducted with R220's Family Member (FM) at bedside. FM said the IV bag was hung and infusion started when R220 was admitted on [DATE]. The same IV bag and lines observed earlier in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and review of manufacturer product description, the facility failed to identify a potential electrical accident hazard for one Resident (R)42 of eight residents reviewed. As a result of this deficient practice, the facility put the safety and well-being of all the residents as well as the public at risk for accident hazards. Findings include: During an observation of R42's room on 04/22/24 at 11:30 AM, a medical device; Air Mattress machine was plugged in to a power strip, then the power strip was plugged in to the wall electrical outlet. During a second observation of R42's room on 04/23/24 at 09:50 AM, the findings were the same as previously described on 04/22/24. Staff interview on 04/23/24 at 10:00 AM, Environmental Services Coordinator (ESC) acknowledged that the medical device; Air Mattress machine should not have been plugged in to the power strip. ESC said that the identified power strip was intended for the television or cell phone and not medical devices. ESC said they will move the medical device plug to the appropriate wall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to ensure that one of the residents (Resident (R) 46) in the sample that had a urinary catheter received the appropriate treatment and services to prevent urinary tract infections. The deficient practice exposed the resident to contaminants that may cause preventable urinary tract infections and has the potential to affect all residents with a urinary catheter. Findings include: On 04/22/24 at 08:46 AM during the initial observations, R46 was lying supine in bed with head elevated. R46 had a suprapubic catheter (medical device that is inserted into the bladder through an incision in the abdomen to drain urine from the bladder) draining into a collection bag that was in a cloth privacy cover hung on the right side of the bed. The collection bag was touching the floor. During observations on 04/22/24 at 11:50 AM and 04/23/24 at 01:48 PM, catheter bag was again touching the floor. On 04/23/24 at 02:41 PM, concurrent observation and interview done with Registered Nurse (RN) 3 in R46's room. Showed RN3 the catheter bag hanging on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-25 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and facility policy review, the facility failed to store food items under sanitary conditions. This failed practice could place one resident at risk for food-borne illness. Findings Include: Observation was conducted on 04/22/24 at 09:45 AM on the fourth-floor recreation room. The recreation room housed a refrigerator for residents' food items. The refrigerator contained five containers filled with a resident's food items brought in by his/her visitors. The five containers all had a sticker labeled, Use by date, 04/19/24. Interview was conducted with Registered Nurse (RN) 10. RN10 was shown the five food items belonging to a resident. RN10 stated that it should have been thrown away on 04/19/24. Interview was conducted with the Food Service Manager (FSM) on 04/23/24 at 10:55 AM. FSM stated that the diet aids or nursing staff should have discarded the resident's food items on or before 04/19/24. Facility policy titled, Foods Brought by Family/Visitors, with a revise date of March 2022, was reviewed. The policy documented, 6. The nursing staff will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-25 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to maintain accurate medical records for one of the 24 sampled residents (Resident (R) 46) in accordance with accepted professional standards and practices. This deficient practice has the potential to affect medical care provided to all the residents in the facility. Findings include: On 04/22/24 at 08:46 AM, observed R46 lying supine in bed with head elevated. R46 had a urinary catheter bag hanging on the right side of her bed that was touching the floor. On 04/23/24 at 08:29 AM, review of R46's Electronic Health Records (EHR) was conducted. Under Progress Notes, the nurse documented . Catheter in place to prevent soiling of stage 3 or 4 pressure ulcer. on the following dates: 04/23/24 at 02:14 AM; 04/19/24 at 02:57 AM; 04/18/24 at 02:07 AM; 04/12/24 at 01:58 AM; 04/09/24 at 01:58 AM; and 03/28/24 at 01:45 AM. On 04/24/24 at 12:50 PM, a concurrent interview and record review was conducted with Nurse Supervisor (NS) 1 at the fourth-floor nurses' station. NS1 confirmed that R46 does not have any pressure ulcer or pressure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-15 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview, and record review, the facility failed to Resident (R) 7 was free of any significant medication errors. Findings include: Review of R7's physician's order for constipation included Senna 8.6 milligrams (MG) tablets, give 2 tablets via G-Tube two times a day, hold for loose stools. Review of R7's nursing notes documented on 01/01/24, Resident was seen by PMD during rounds today. Notified MD that resident is having episodes of foul smell loose/soft stools. MD ordered check stool for C. diff. Specimen collected and awaiting for The Cab for pick up. On 02/15/24 at 11:43 AM concurrent review of R7's daily bowel movement output log and medication administration record (MAR) and interview with Director of Nursing (DON) was done. The facility documented R7 had loose stools on 12/30/23, 12/31/23, 01/01/24, 01/02/24, 01/03/24, and 01/04/24. The MAR documented R7 was administered Senna on those days. Inquired with DON if Senna should have been held (not administered) due to loose stools, DON confirmed the medication should have been held.
- Potential for harm · Dcited before2024-02-15 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and review of the facility's policy and procedures the facility failed to ensure measures to prevent the spread and transmission of communicable diseases were followed. Facility staff did not perform hand hygiene before donning gloves and did not clean the floors with a sanitizing solution. Findings include: 1) On 02/14/24 at 09:16 AM, observed Respiratory Therapist (RT) 2 running out of the supply room with an unidentified half round orange object in her hand. RT2 quickly put the half round orange object in her mouth and donned gloves without washing her hands or hand sanitizing. RT2 begun suctioning Resident (R) 10's tracheostomy site. Inquired if RT2 was eating something prior to the suction, RT2 stated she was .drinking something . and ran out when she heard the alarm. Inquired if RT2, hand sanitized prior to donning her gloves and suctioned R10, RT2 reported she did not and stated her first instinct is to run our and suction when the alarm goes off. On 02/15/24 at 11:43 AM an interview with Director of Nursing (DON) was done. DON confirmed staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PACIFIC SKILLED HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 06/30/2022 |
| OLSEN, SPENCER | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 73% | since 06/30/2022 |
| SORENSEN, KRISTEN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 13% | since 06/30/2022 |
| LEFLER, TYRUS | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 02/01/2023 |
| YOSHIDA, CYNTHIA | Individual | CORPORATE OFFICER | — | since 02/01/2023 |
CMS files one row per role, so the 7 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.2M paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in HI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Hawaii Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 125043. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.