Arbor Springs of West Des Moines L L C
7951 E P True Parkway, West Des Moines, IA 50266 · For profit - Limited Liability company · 56 certified beds · (515) 223-1135 Medicare only — no Medicaid
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 3 actual-harm citations
- a high number of inspection citations overall (19) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (97%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 38.3% | 17.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 8.1% | 4.6% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.4% | 1.5% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.6% | 2.4% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.6% | 4.2% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.2% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 3.1% | 3.8% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 31.4% | 16.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 15.7% | 20.8% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 83.9% | 95.3% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 3.8% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 25.0% | 25.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 52.0% | 19.5% | 17.1% | check this† — see note marked dagger below the table |
| Short-stay residents who newly got an antipsychotic medication | 4.5% | 2.1% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 12.5% | 73.3% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 19.0% | 20.9% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 8.7% | 13.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 0.86 | 1.49 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.20 | 2.08 | 1.80 | better |
† This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
28.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 37 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 60.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 28 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 31% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 28.6%CMS range 16.9–41.4 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.5%CMS range 5.8–16.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 60.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 39.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 71.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 96.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 5.9%CMS range 2.8–11.4 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.93 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 56 beds and averages 49.0 residents a day — about 88% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.38 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.32 is below the 0.55-hour RN benchmark and nurse-aide staffing of 4.36 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.76 hrs/resident/day on weekends vs 5.63 on weekdays — 15% thinner on weekends. RN hours go from 0.38 to 0.18 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 97% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
19 citations, most serious first. The 13 most serious are shown; the remaining 6 are one tap away and print in full.
- Actual harm · Gcited before2026-06-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, resident, family and staff interview and policy review, the facility failed to provide appropriate supervision for 1 of 3 residents reviewed for falls (Resident #3). The facility failed to provide a complete assessment and investigation to determine the root cause and failed to monitor and modify interventions in order to prevent further accidents for Resident #3. The facility also failed to utilize assistive devices per care plans to prevent bruising injuries for 2 of 2 residents (Resident #4 & #6). During the survey process, staff were observed to transfer residents by gripping forearms and hands. After alerting the facility, to prevent further injury, the staff were observed to place the gait belt then continue to grip the residents by the arms and not by the gait belt during transfers. The facility reported a census of 46 residents.Findings include: 1. The Quarterly Minimum Data Set (MDS) dated [DATE] for Resident #3 revealed the diagnoses of dementia, muscle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-03-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, staff interviews, facility staff correspondence and policy review, the facility failed to provide a thorough assessment and timely intervention for 1 of 4 residents reviewed. (Resident #1). On 2/23/25 Resident #1 was lowered to the floor. Staff E, Certified Nurse Assistant (CNA) notified Staff A, Licensed Practical Nurse (LPN) who failed to complete a thorough assessment. The Assistant Director of Nursing (ADON) was notified at 9:15 AM on 2/24/25 that Resident #1 was in pain, the ADON failed to do an assessment until 3:15 PM and the Director of Nursing (DON) obtained an order for pain medication yet failed to ensure that it was administered. An x-ray on 2/25/25 revealed a displaced hip fracture that required surgical intervention. The facility reported a census of 53 residents. Findings are as follows: The Minimum Data Set (MDS) dated [DATE] for Resident #1 revealed a diagnosis of a compression fracture of the thoracic spine at level T11 and T12 vertebrae due to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-03-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, staff interviews and policy review, the facility failed to provide care and services to maintain acceptable parameters of nutritional status for 2 of 2 residents (Resident #26 and Resident #37) reviewed for nutrition. This failure resulted in harm due to Resident #26 experiencing a weight loss of over 17% in 6 months and Resident #37 experiencing a weight loss of over 10% in 6 months. The facility reported a census of 53 residents. Findings include: 1. The Minimum Data Set (MDS) assessment dated [DATE] for Resident #26 identified the presence of short and long-term memory impairment. The MDS revealed the resident required supervision with setup help from staff to eat. The MDS documented diagnoses that included: Non-Alzheimer's dementia, anxiety, depression and post-traumatic stress disorder. The MDS documented a height of 66 inches and weight of 129 pounds (lbs.). The MDS identified a weight loss of 5% or more in the last month or loss of 10% or more in the last 6…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-30 · tag F0637 — isolatedAssess the resident when there is a significant change in condition
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview and guidance from the 2025 Long-Term Care Facility Resident Assessment Instrument (RAI) User's Manual, the facility failed to complete a significant change in status assessment (SCSA) that should have been completed within 14 days after it was determined the resident's status from baseline had occurred for 2 of 12 residents reviewed (Resident #3 & #1). The facility failed to complete a SCSA when Resident #3 experienced a decline in activities of daily living physical function after the return from hospital care for fractured hip repairs on 3/10/26 and on 5/6/26. The facility also failed to complete a timely significant change for Resident #1 when enrolled into Hospice care. The facility reported a census of 46 residents.Findings include: 1.The Quarterly Minimum Data Set (MDS) dated for 1/8/26 for Resident #3 revealed the diagnoses of dementia, muscle weakness and abnormalities of gait and mobility. The MDS did not identify a pain medication regimen nor that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-09 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interviews and policy review, the facility failed to fully review and revise the comprehensive Care Plan for 1 of 3 residents (Resident #2) who were sampled for care plan review. The facility reported a census of 49 residents. Findings include:According to the Minimum Data Set (MDS) dated [DATE], Resident #2 had a Brief Interview for Mental Status (BIMS) score of 2, which indicated severe cognitive impairment. Resident #2 had diagnoses to include Non-Alzheimer's dementia and depression. The MDS documented the resident's current behavior status was worse compared to the prior assessment and the resident sometimes felt lonely or isolated from those around him. Review of the Electronic Health Record (EHR) revealed the following Progress Notes:a. Progress Note dated 5/31/25, titled Health Status Note: Resident upset this AM due to unable to leave, and not safe to leave in room alone. Staff attempted to engage in activities, distract with meals and assist to converse with peers.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, family interview and staff interviews, the facility failed to appropriately supervise and maintain an environment free of potential hazards for 1 of 1 residents reviewed (Resident #2) after a resident made suicidal statements and self harmed. The facility reported a census of 49 residents. Finding include:According to the Minimum Data Set (MDS) dated [DATE], Resident #2 had a Brief Interview for Mental Status (BIMS) score of 2, which indicated severe cognitive impairment. Resident #2 had diagnoses to include Non-Alzheimer's dementia and depression. The MDS documented the resident's current behavior status was worse compared to the prior assessment and the resident sometimes felt lonely or isolated from those around him. The Care Plan, revised on 6/18/25, documented Resident #2 used antidepressant medication related to a depression diagnosis and instructed staff under interventions to administer antidepressant medications as ordered by the physician and document/report an needed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-29 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — the official record, unedited, may be distressing
Based on employee file review, staff interview, and policy review, the facility failed to ensure completion of dependent adult abuse training within six months of hire for 1 of 5 employee files reviewed. The facility reported a census of 53 residents. Findings include: Employee record review of Staff P, Certified Medication Aide, showed a hire date of 9/7/23. The file lacked documentation of Staff P completing dependent adult abuse training within six months of their hire date or annually. During an interview on 5/29/25 at 2:00 PM, the Director of Nursing (DON) confirmed the lack of dependent adult abuse training documentation for Staff P. The policy Abuse Prevention, Identification, Investigation, and Reporting Policy, revised 4/1/17, outlined the following: 1. Employees are required to complete two hours of training related to identification and reporting of dependent adult abuse within six months of initial employment 2. All nurses' aides will receive initial and annual resident abuse prevention training.
- Potential for harm · Dcited before2025-05-29 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, resident and staff interview, and policy review the facility failed to document follow up skin assessments for 1 of 3 residents reviewed for skin concerns (Resident #2). The facility reported a census of 53 residents. Findings include: The admission Minimum Data Set assessment (MDS) dated [DATE] revealed Resident #2 admitted to the facility on [DATE] and had diagnoses of a left femur fracture and Alzheimer's Disease. The MDS indicated the resident had a risk for pressure ulcers but had no skin issues. The MDS recorded the resident had a Brief Interview for Mental Status score of 11, indicating moderately impaired cognition. The Care Plan initiated on 5/6/25 revealed the resident had a stasis ulcer on the right outer ankle related to peripheral vascular disease. The Care Plan also documented the resident took aspirin post-surgically. The Care Plan directed staff to utilize a pressure reduction mattress and document adverse reactions of antiplatelet therapy such as bruising. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on direct observation, staff interview, and clinical record review, the facility failed to protect residents from potential accidents and hazards for 1 of 16 residents reviewed (Resident #46). The facility reported a census of 53 residents. Findings include: The quarterly Minimum Data Set (MDS) for Resident #46, dated 04/29/2025, documented the following relevant diagnoses: Alzheimer's disease and muscle weakness. It did not document the resident using a wheelchair. The Care Plan for Resident #46, last revised on 05/23/2025, documented the resident uses a wheelchair as his primary means of locomotion. It documented the resident is dependent on staff for locomotion with his wheelchair. A direct observation on 05/27/2025 at 11:03 AM revealed Staff E, Certified Nurse Aide (CNA), pushing Resident #46 in a wheelchair with his feet dragging on the floor in socks. The resident was pushed like this from the unit living room to the dining room. The resident was observed to kick his feet erratically, alternating from dragging under his wheel chair to kicking out in front of and to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-29 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interview, pharmacy interview, manufacturer recommendations, and policy review the facility failed to ensure a medication error rate of less than 5%. During observations of medication administration, the facility had 2 errors out of 30 opportunities for error resulting in an error rate of 6.67 % (Residents #1 and #21). The facility identified a census of 53 residents. Findings include: 1. The Order Review History Report dated 5/1/25-5/28/25 indicates Resident #21 has an order for Potassium Chloride Extended Release (ER) oral tablet 20 Milliequivalents (MEQ) one time a day with a start date of 10/26/24. It further indicates that medications may be crushed unless contraindicated by pharmacy with a start date of 2/15/23. During observation on 05/28/25 07:36 AM Staff F, Certified Medication Aide (CMA) prepared and crushed Resident #21's Potassium Chloride 20 MEQ ER with the rest of her medications. Staff F mixed the crushed medications with grape jelly and was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-29 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on direct observation, clinical record review, staff interview, and policy review, the facility failed to provide residents with prescribed therapeutic diets for 1 of 3 residents reviewed (Resident #30). The facility reported a census of 53 residents. Findings include: The significant change Minimum Data Set (MDS) for Resident #30, dated 02/14/2025, documented the following relevant diagnoses: gastroesophageal reflux disease (GERD), non-Alzheimer's dementia, seizure disorder, muscle weakness, and cognitive communication deficit. It documented the resident was rarely or never understood, and had severely impaired cognition skills. It further documented the resident was on a mechanically modified diet and required supervision and touch assistance while eating. The Care Plan for Resident #30, with a last revised date of 05/19/2025, noted the resident had a history of significant weight loss. It instructed staff to provide a therapeutic diet as ordered. It noted the resident's diet as being mechanically altered (mechanically soft diet), with soft or ground meat. A direct…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-29 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, and policy review, the facility failed to follow Enhanced Barrier Precautions (EBP) practices for a resident with an open pressure injury for 1 of 3 resident reviewed for pressure ulcer/injury (Residents #14). The facility reported a census of 53 residents. Findings include: The Minimum Data Set (MDS) for Resident #14, dated 3/21/25, indicated that Resident #14 had a Stage #3 pressure ulcer. The Care Plan revised on 3/24/25, revealed that Resident #14 had a pressure area to the right 4th finger. The Care Plan lacked staff directives for for EBP. During an observation 5/28/25 at 9:25 AM, Resident #14's room did not have signage outside or inside the door to indicate that EBP was in use. During an observation 5/28/25 at 9:30 AM, Staff A, Licensed Practical Nurse (LPN), performed wound care for Resident #14. Staff A did not wear a gown during the entire wound care process. During an Interview 5/28/25 at 10:00 AM, Staff A stated that the facility followed EBP in the facility. She indicated that EBP is utilized for residents with catheters and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-25 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, and policy review, the facility failed to provide post-fall assessments and interventions for 3 of 3 residents reviewed (Residents #1, #2, and #3). The facility reported a census of 55 residents. Findings include: 1. On 11/25/24 at 9:30 am, a review of Resident #1's Electronic Health Record (EHR) included a Progress Note that revealed Resident #1 had an unwitnessed fall on 10/19/24. The Minimum Data Set (MDS) dated [DATE] indicated the resident had a Brief Interview for Mental Status (BIMS) score of 05 out of 15, which indicated severely impaired cognition. It included diagnoses of Alzheimer's Disease and depression. It revealed the resident required set-up assistance with eating, moderate assistance with bathing, and supervision with all other aspects of Activities of Daily Living (ADLs). The Care Plan dated 8/11/24 revealed the resident was at risk for falls related to confusion and directed staff to follow the facility's fall protocol. The resident's EHR included a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 6 citations
- Potential for harm · F2024-06-06 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Centers for Medicare and Medicaid (CMS) Payroll Based Journal (PBJ) data, facility document review, and staff interviews, the facility failed to maintain a Register Nurse (RN) for at least 8 consecutive hours a day. The Facility reported a census of 51. Review of the CMS Payroll Based Journal data revealed the facility did not report an RN in the facility for a 48-hour period starting on 11/04/23 until the end of day on 11/05/23. Review of the staffing schedule provided by the Administrator on 06/05/24 at 08:19 AM confirmed the Payroll Based Journal data. There was not an RN in the facility for a 48-hour period starting on 11/04/23 and ending end of day 11/05/23. Review of the facility assessment last updated in 12/23 did not state the daily staffing requirements. In an interview on 06/06/24 at 11:37 AM, Staff C, Certified Nursing Aide (CNA), stated that the facility lets the staff know if there isn't an RN in the building. He stated the CNAs ask who the nurse in charge is when they come on shift. He stated he did not know of any time in the last six months where an RN was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-06 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interviews, the facility failed notify the long term care ombudsman for a resident transfer to an acute care hospital for 1 of 2 residents reviewed for hospitalization (Resident #36). Findings include: The Minimum Data Set (MDS) dated [DATE] of Resident #36 documented the resident transferred to an acute care hospital on 2/4/24. The Census Line portion of the Electronic Health Record (EHR) reflected a transfer out of facility date of 2/4/24 and a transfer into facility date of 2/8/24. The facility document Notice of Transfer Form to Long Term Care Ombudsman failed to include Resident #36 in the report for transfers which occurred during the month of February 2024. On 6/5/24 at 1:34 pm, the Business Office Manger (BOM) stated her procedure is to run an admission and discharge report on Point Click Care (PCC, the software program for the electronic health records). She stated when she ran the report, Resident #36's name was not on the report. The BOM additionally ran a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-06 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, staff interviews, and policy review, the facility failed to document skin assessments for one of two residents reviewed for skin conditions (Resident # 9). The facility reported a census of 51 residents. Findings include: The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident # 9 had diagnosis of non-Alzheimer's dementia and diabetes. The MDS indicated the resident required partial to moderate assistance for bed mobility and dependent for transfers. The MDS documented the resident had a risk for pressure ulcer, and had a Stage 2 pressure ulcer that was present upon admission. The Care Plan initiated on 3/16/24 and revised on 4/8/24 revealed the resident had impaired skin integrity related to a Stage 2 pressure ulcer to the coccyx. The pressure ulcer was present upon admission. The care plan also indicated the resident had a self-care deficit and impaired mobility related to dementia. The Care Plan directed staff to perform a skin assessment weekly. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-06 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation, staff interview, and policy review, the facility failed to ensure staff provided incontinence care to minimize the risk of cross-contamination and minimize the risk of urinary tract infections for one of four residents observed for incontinence care (Residents #26), and failed to utilize infection control techniques and changed gloves when contaminated while providing incontinence cares. The facility reported a census of 51 residents. Findings include: The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #26 had diagnoses of Alzheimer's Disease and dementia. The MDS documented the resident had severely impaired cognition, and require substantial to maximum assistance for toileting hygiene, bed mobility, and transfers. The MDS also indicated the resident had incontinence. The care plan revised on 5/29/24 revealed Resident #26 had a self-care deficit and incontinence due to dementia. The care plan directed staff to check and change the resident and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, and staff interview, the facility failed to implement intervention to prevent a resident who did not have a pressure ulcers from developing one for 1 of 1 resident reviewed (Resident #6). The facility reported a census of 53. Findings include: Stage 1 Pressure Injury: Non-blanchable erythema of intact skin Intact skin with a localized area of non-blanchable erythema, which may appear differently in darkly pigmented skin. Presence of blanchable erythema or changes in sensation, temperature, or firmness may precede visual changes. Color changes do not include purple or maroon discoloration; these may indicate deep tissue pressure injury. Stage 2 Pressure Injury: Partial-thickness skin loss with exposed dermis Partial-thickness loss of skin with exposed dermis. The wound bed is viable, pink or red, moist, and may also present as an intact or ruptured serum-filled blister. Adipose (fat) is not visible and deeper tissues are not visible. Granulation tissue, slough and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-03-09 · tag F0582 — patternGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review, beneficiary notices of noncoverage review, and staff interview, the facility failed to provide the required forms for Medicare Liability Notices and Beneficiary Appeals within 48 hours of when skilled services ending for 2 of 3 residents reviewed (Residents # 17 and #100). In addition the facility failed to adequately inform residents of their right to appeal the decision for discontinuation of skilled services for 1 of 3 residents reviewed (Residents #100). The facility reported a census of 53 residents. Findings include: 1. Record review of Resident #17 revealed the last day of skilled coverage on 2/24/23. The facility issued a Notice of Medicare Non-Coverage (NOMNC) Centers for Medicare Services (CMS) Form #10123 and the Skilled Nursing Facility (SNF) Advance Beneficiary Notice (CMS form 10055) on 2/28/23 but not within the required 48 hours of when skilled services ending. The progress notes dated 1/6/23 to 2/24/23 for Resident #17 lacked documentation regarding a conversation with Resident #17 or Resident #17's Representative regarding skilled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| INTEGRO HEALTHCARE HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | 100% | since 11/14/2018 |
| CLARK, TRACY | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | 25% | since 11/14/2018 |
| DAO, KENNETH | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | 15% | since 11/14/2018 |
| FARBER, ROWAN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | 60% | since 11/14/2018 |
| INTEGRO ASSET MANAGEMENT LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 03/24/2019 |
CMS files one row per role, so the 12 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $419K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IA
CMS lists this home as Medicare-certified only — it is not Medicaid-certified, so it generally cannot accept Medicaid as payment for a long-term stay. That makes it one of roughly 545 homes nationally where a Medicaid-funded placement is not an option. If you expect to rely on Medicaid, ask the home directly before you tour, and see the Iowa Medicaid page for homes that do.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 165548. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.