North Aurora Living & Rehab Ctr
310 Banbury Road, North Aurora, IL 60542 · For profit - Partnership · 129 certified beds · (630) 892-7627 Medicaid only — no Medicare
This home has serious findings on its record. Read them closely before you consider it.
- lower-than-typical staff turnover (25% vs 45% nationally) — better care continuity
- it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 4 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $96,800 in federal fines (most recent 2025-03-27)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.5% | 13.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 2.2% | 6.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.3% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 64.7% | 54.2% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.9% | 3.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 11.2% | 14.3% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 32.9% | 18.3% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 87.4% | 91.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 0.6% | 4.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 11.8% | 20.6% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 64.4% | 21.7% | 17.1% | check this† — see note marked dagger below the table |
| Short-stay residents given the seasonal flu vaccine | 26.1% | 63.1% | 79.4% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.63 | 2.02 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.35 | 2.22 | 1.80 | better |
† This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show <0.01 therapist hours per resident per day in 2026Q1 — more than 0% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 0% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — This nursing home is not required to submit data for the Skilled Nursing Facility Quality Reporting Program. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 129 beds and averages 100.7 residents a day — about 78% occupied, or roughly 28 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 1.94 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 0.97 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 1.94 hrs/resident/day on weekends vs 1.94 on weekdays — about the same on weekends as weekdays. RN hours go from 0.51 to 0.79 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 25% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
42 citations, most serious first. The 18 most serious are shown; the remaining 24 are one tap away and print in full.
- Immediate jeopardy · L2024-07-15 · tag F0678 — failed to provide CPR when needed — widespreadProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to initiate CPR (Cardiopulmonary Resuscitation) for a resident (R1) with full code status (attempt CPR). The facility also failed to have a system in place to ensure that Advance Directives are completed timely and available to direct care staff. These failures resulted in R1 not receiving CPR and expiring at the facility. These failures have the potential to affect all residents residing in the facility. The [DATE], Facility Data Sheet showed 96 residents reside at the facility. These failures resulted in Immediate Jeopardy. The Immediate Jeopardy was noted to begin on [DATE], when R1 was found not breathing and no CPR was initiated. V1 (Administrator) was notified of the Immediate Jeopardy on [DATE], at 9:50 AM. Findings include: 1. R1's admission Record dated [DATE] documents R1 as an [AGE] year-old with diagnoses that include bipolar disorder, dementia, and schizoaffective disorder. On [DATE], R1's paper chart included a green…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Kcited before2023-11-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to supervise a newly admitted male resident (R4) with known hyper-sexual behaviors resulting in R4 entering 5 female residents' rooms (R1, R2, R3, R5, R6), sexually abusing (R1), and getting into bed with R2 and touching her shoulder. This applies to 5 of 5 residents (R1, R2, R3, R5, R6) reviewed for sexual abuse in the sample of 6. The Immediate Jeopardy began on October 12, 2023 when R4 was admitted to the facility and direct care staff were not made aware of R4's history of hyper-sexual behaviors, and no interventions were put in place to protect other residents, resulting in a resident being sexually abused. V1 (Administrator) and V2 (DON-Director of Nursing) were notified of the Immediate Jeopardy on October 31, 2023 at 11:45 AM. The surveyor confirmed by observation, interview, and record review that the Immediate Jeopardy was removed on November 1, 2023, but non- compliance remains at Level Two because additional time is needed to evaluate the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2023-11-02 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a female resident was protected from a male resident with a known history of hyper-sexual behaviors resulting in the sexual abuse of 1 female resident (R1). This applies to 1 of 5 residents (R1) reviewed for sexual abuse in the sample of 6. The Immediate Jeopardy began on October 12, 2023 when R4 was admitted to the facility and direct care staff were not made aware of R4's history of hyper-sexual behaviors, and no interventions were put in place to protect other residents, resulting in a resident being sexually abused. V1 (Administrator) and V2 (DON-Director of Nursing) were notified of the Immediate Jeopardy on October 31, 2023 at 11:45 AM. The surveyor confirmed by observation, interview, and record review that the Immediate Jeopardy was removed on November 1, 2023, but non- compliance remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. The findings include: The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2023-10-04 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to obtain weekly weights, failed to monitor and review for weight loss, and failed to make recommendations for nutritional support for 1 resident (R90) that resulted in a severe weight loss of 23.83% (percent) over 4 months and required an 8-day hospitalization for treatment of rhabdomyolysis and hypokalemia. The facility also failed to complete a quarterly dietary assessment for 1 resident (R33) with a history of significant weight loss. Four residents were reviewed for weight loss in the sample of 20. The Immediate Jeopardy began on 5/5/23 when R90's weight decreased by 11.4% in one month and the physician/nurse practitioner (NP) were not notified and V3 Dietitian, did not identify or address the significant weight loss until 5/22/23. V1, Administrator, was notified of the Immediate Jeopardy on 10/3/23 at 9:38 AM. The surveyor confirmed by interview and record review that the Immediate Jeopardy was removed on 10/4/23 at 1:25 PM, but noncompliance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-04-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to safely transfer a resident (R1) with the use of a mechanical lift. This failure resulted in the resident falling and sustaining fractures to the right hip, left pelvis, pubic bone, and lumbar vertebra. This applies to 1 of 3 residents (R1) reviewed for accidents. The findings include: R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE] with multiple diagnoses including generalized edema, chronic pain, impaired mobility, and generalized weakness. R1's MDS (Minimum Data Sheets) dated 3/19/2025 shows R1 was dependent on staff for transfers and required the use of a mechanical lift. On 4/07/2025 at 11:25 AM, V6 (Certified Nurse Assistant/CNA) was interviewed regarding R1's fall incident on 3/31/2025. V6 said she secured R1's sling to the mechanical lift to transfer him from the bed to his wheelchair. V6 said V4 (CNA) then came to the room and stood behind R1's wheelchair as she started to operate the lift. V6 said she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-01-05 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to protect a resident's rights to be free from sexual and physical abuse by another resident in accordance with facility policy. This applies to 2 of 5 residents (R2 and R5) reviewed for abuse in the sample of 8. This failure resulted in psychological harm to R2 and R5. Both R2 and R5 expressed being scared of their peer who was the perpetrator of the abuse. The findings include: 1). R2's EMR (Electronic Medical Record) showed R2 was [AGE] years old, admitted to the facility on [DATE], with diagnoses of schizoaffective disorder, bipolar type, and tachycardia. On January 3, 2024, at 4:06 PM, R2 stated on December 9, 2024, a female peer R1, came to his room uninvited and would not leave when asked. R1 was a [AGE] year-old female. R2 stated while he was escorting R1 out of his room, while they were both walking toward the door, R1 turned and grabbed R2's genitals through his clothing. R2 stated he pushed R1's hand away. R2 stated he felt scared because after…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-06-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure staff used the wheelchair's footrests during transportation. This failure resulted in R4 falling from the wheelchair to the floor sustaining a forehead laceration and transfer to the emergency department. This Applies to 1 of 3 residents (R4) reviewed for falls and accidents in a sample of 10. A care plan revised on 04/24/2024 showed that R4 has risk factors that require monitoring and intervention to reduce the potential for self-injury. The updated care plan on 06/19/2024 instructed staff to instruct and help R4 use footrests when he is in his wheelchair. The MDS (Minimum Data Set), dated 05/27/2024, showed that R4 was cognitively severely impaired and dependent and required substantial assistance for ADLs, requiring two or more staff members to complete activities such as transfers, dressing, personal hygiene, bathing and ambulation or walking required moderate to partial assistance, and activity was not attempted. A review of R4's face sheet…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-03-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident with a history of falls was provided hourly rounding as ordered by the physician and failed to implement new, individualized fall risk interventions for residents who experienced falls, to prevent further falls. This failure resulted in R1 experiencing an unwitnessed fall at the facility and sustaining a subdural hematoma and R2 falling and sustaining a laceration requiring closure with sutures. This applies to 3 of 3 residents (R1, R2, and R3) reviewed for resident injury in the sample of 4. The findings include: 1. The EMR (Electronic Medical Record) shows R1 was admitted to the facility on [DATE]. The EMR continues to show R1 was sent to the local hospital on March 6, 2024 at 6:50 AM due to abdominal distention and did not return to the facility. R1 had multiple diagnoses including, bipolar type schizoaffective disorder, COPD (Chronic Obstructive Pulmonary Disease), insomnia, dementia, mixed anxiety disorders, asthma,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-25 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure medications were obtained from the pharmacy in a timely manner to prevent residents from missing medications doses as ordered by the physician. This applies to 4 of 4 residents (R1, R2, R3, and R4) reviewed for pharmacy services in the sample of 4.The findings include:1. R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE], with multiple diagnoses including chronic obstructive pulmonary disease, major depressive disorder, attention-deficit hyperactivity disorder, and borderline personality disorder. R1's MDS (Minimum Data Set) dated June 17, 2026, showed R1 was cognitively intact. R1's Physician Orders dated June 25, 2026, showed an order dated March 28, 2025, for diclofenac sodium 75 mg (milligram), delayed release, give one tablet by oral route two times per day. R1's April 2026 MAR (Medication Administration Record) showed on April 10, 2026, R1 did not receive the 9:00 AM dose of diclofenac. V8 (LPN/Licensed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-12-04 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to sanitize dishes during dishwashing procedure.This applies to all 99 residents that received meals prepared and served in the facility kitchen. The findings include: The CMS-671 Form dated December 1, 2025, showed the facility census was 99 residents. Facility provided information that the facility has no residents on NPO (nothing by mouth) status. On December 01, 2025, starting at 9:35 AM, during initial tour of kitchen the following observations were made:In the dry storage area, there were two dented cans placed on shelving with other cans. One of these dented can's contained Marinara sauce (6 lbs./pounds, 9 oz/ounces) with delivery date October 31, 2025, and the other dented can contained cut waxed beans (6 lbs., 5 oz) with delivery date November 12, 2025.In the kitchen, V13 (Dietary Aide) was washing dishes in the dish machine. When asked if the dish machine was a high temperature or low temperature machine, V13 stated she is not sure and that she checks the sanitation using a test strip. On request, V13…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-12-04 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to implement their water management program plan, failed to conduct risk assessment to identify high risk areas, failed to document description of the facility's water system, and failed to implement control measures to prevent Legionella and other opportunistic waterborne pathogens spread within the facility's water system.This applies to all 99 residents who reside at the facility.The findings include:Form CMS (Centers for Medicare and Medicaid Services)-671 (Long Term Care facility application for Medicare and Medicaid) dated December 1, 2025, showed the facility had a total census of 99 residents.During the survey, the facility did not have documentation to show water flow schematics of the facility and did not have documentation of an assessment identifying where high-risk water flow areas were in the facility. The facility did not have documented risk assessments or control measures established to handle potential hazards. The facility did not have a plan in place to assess, mitigate risk, and/or monitor for Legionella…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-12-04 · tag F0740 — failed to provide behavioral / mental-health care — patternEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide behavioral health services to residents with SMI (severe mental illness).This applies to 4 of 4 residents (R4, R12, R85 and R97) reviewed for behavioral health services in the sample of 23.The findings include:1. R12 was admitted to the facility on [DATE]. R12 had multiple diagnoses including severe bipolar disorder with psychotic features, recurrent severe major depressive disorder without psychotic features, attention-deficit hyperactivity disorder and suicidal ideations, based on the face sheet. R12 is [AGE] years old. R12's admission MDS (minimum data set) dated October 22, 2025, showed the resident was cognitively intact. The MDS showed R12 had no functional limitation in range of motion, and he required supervision from the staff with his ADLs (activities of daily living). Further review of the same MDS showed R12's primary SMI (severe mental illness) diagnosis are recurrent major depression and bipolar disorder I mixed,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-04 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure that resident bathroom had a clean and working toilet. This applies to 2 of 3 residents (R78 and R91) reviewed for environmental concerns in the sample of 23. The findings include: On December 1, 2025, at 1:15pm both R78 and R91 were lying on their beds in their room. R78 and R91 were alert and oriented. R78 pointed towards a sign posted on the bathroom door that read, Temporarily Out of Order. R78 said the toilet has not been working for a few weeks. R78 stated, The toilet does not flush and whatever is in there just sits there. Eventually it may go down but the next time you try to flush it again it won't flush. R78 said the sign was put on the door last week by the maintenance staff who said they would fix it. R91 said the toilet had been broken for about three weeks. R91 said that maintenance was informed again at the resident council meeting on November 25, 2025. The note was placed after resident council, but the toilet was still not fixed. R91 said they have been using different restrooms…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-04 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to repair a gap between the outside wall and the air conditioner unit on the exterior wall in a residents room, that caused cold air from the outside to flow directly into the room and failed to implement a system to notify maintenance staff of needed repairs.This applies to 1 of 3 resident (R31) reviewed for environmental concern in the sample of 23.The findings include: R31's medical record showed R31 was [AGE] years old. R31 was admitted to the facility on [DATE]. R31 had multiple diagnoses including schizophrenia, alcohol induced psychosis, anxiety disorder and nicotine dependence unspecified. R31's MDS (Minimum Data Set) dated October 29, 2025, showed R31 was cognitively intact. On December 1, 2025, at 10:33 AM, there was a gap in the exterior wall, on the left side, next to the air conditioner in R31's room and the parking lot was visible through the gap. The room was noted to be chilly, and a breeze was noted coming from the gap. R31…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-17 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to meet the requirements for an emergency involuntary transfer and did not allow the resident to return to the facility.This applies to 1 of 3 residents (R1) reviewed for involuntary discharge in the sample of 3.The findings include:R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE], with multiple diagnoses including schizoaffective disorder, bipolar disorder, chronic obstructive pulmonary disease, and type 2 diabetes mellitus. The EMR continued to show R1 was transferred to the local hospital on July 7, 2025, and did not return to the facility.R1's MDS (Minimum Data Set) dated June 17, 2025, showed R1 was cognitively intact, and R1 required partial assistance from facility staff for eating, oral hygiene, toileting hygiene, and personal hygiene. On July 15, 2025, at 2:54 PM, V2 (DON/Director of Nursing) said on July 7, 2025, R1 asked V2 for more food and V2 instructed R1 he already a double portion meal. V2 said she told…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-18 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent the physical abuse of residents per facility policy. This applies to 2 of 3 residents (R1 and R2) reviewed for abuse in a sample of 3. The findings include: Face sheet, dated 4/17/25, shows R1's diagnoses included Schizoaffective disorder, bipolar type, anxiety disorder, attention-deficit hyperactivity disorder, Major depression disorder, insomnia, obesity, and chronic obstructive pulmonary disease. MDS (Minimum Data Set), dated 3/17/25, shows R1 was cognitively intact. Face sheet, dated 4/17/25, shows R2's diagnoses included dementia with other behavioral disturbance, schizophrenia, difficulty walking, unsteadiness on feet, weakness, foot drop, abnormality of gait and mobility, disorganized schizophrenia, major depressive disorder, and insomnia. MDS, dated [DATE], shows R2 was cognitively intact. Facility Final Incident Investigation Report, dated 4/15/25, shows on 4/12 25 at 10:10 PM, R2 entered the community bathroom where R1 was taking a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-08 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow manufacturer's maintenance recommendations for the safe use of a mechanical lift-sling transferring device. This applies to 1 of 3 (R1) residents reviewed for transfer equipment. Findings include: R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE] with multiple diagnoses including generalized edema, chronic pain, impaired mobility, and generalized weakness. R1's MDS (Minimum Data Sheets) dated 3/19/2025 shows R1 was dependent on staff for transfers and required the use of a mechanical lift. On 4/07/2025 at 11:25 AM, V6 (Certified Nurse Assistant/CNA) said on 3/31/2025 she and V4 (CNA) transferred R1 from the bed to his wheelchair. V6 said she secured R1's sling to the mechanical lift. V6 said she then started to maneuver and turn the machine when the sling's lower left strap suddenly ripped and R1 fell on the floor. V6 said R1's sling was worn out from overuse because it had not been replaced since R1's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-27 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to schedule a follow up doctor appointment for 1 of 3 residents (R1) reviewed for quality of care in the sample of 10. The findings include: R1's Face Sheet showed a diagnosis of stress fracture of the left radius. On 3/27/25 at 9:50 AM, V6 (R1's Mother) said R1 broke her arm, and the facility did not schedule R1's follow up appointment. On 3/27/25 at 9:30 AM, V4 (Transportation Scheduler) said she schedules residents follow up appointments. V4 said R1's last orthopedic appointment was on 2/25/25 and R1 was taken by the facility's ADAPT (Psychosocial Rehabilitation) staff. V4 said R1 did not have a follow up orthopedic appointment scheduled. On 3/27/25 at 10:50 AM, V8 (Program Director for ADAPT) said an ADAPT staff took R1 to the orthopedic appointment on 2/25/25. V8 said the after visit summary paperwork indicated R1 was to have a follow up appointment scheduled on the week of March 17th. V8 said the after visit summary was given to V3 (Registered Nurse). On 3/27/25 at 10:55 AM, V3 said R1 was to have a follow up orthopedic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 24 citations
- Potential for harm · D2025-03-27 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to maintain an accurate and complete medical record after discharge for 1 of 3 residents (R2) reviewed for medical records in the sample of 10. The findings include: R2's face sheet printed on 3/27/25 show R2 was admitted to the facility last 5/2/24 with diagnoses of depression and cellulitis. (discharged [DATE]) A document of Authorization for Disclosure of Protected Health Information (PHI) dated 2/27/25 requesting R2's entire medical record dated May 2, 2024 (date of admit) to [DATE] (date of discharge) On 3/27/25 at 1:44 PM, R2 said she discharged last December. She had requested her medical records from the facility last month (February). R2 said she got some records but it was not complete. R2 said she was told they have no more access to her records due to a new system R2 said she was wanting a copy of her complete medical records including her doctor's notes and list of medications to review. One of the things she was wanting to review was her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-05 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to report one incident of resident-to-resident physical abuse to local law enforcement in accordance with facility policy. This applies to 1 of 5 residents (R4) reviewed for abuse in the sample of 8. The findings include: R4's EMR showed R4 was admitted to the facility on [DATE], with multiple diagnoses including schizoaffective disorder, bipolar disorder, chronic obstructive pulmonary disease, generalized anxiety disorder, impulsiveness, Tourette's disorder, type 2 diabetes, and neuralgia and neuritis. R4's MDS dated [DATE], showed R4 was cognitively intact. On December 31, 2024, during the entrance conference all resident-to-resident incident investigations for the past three months was requested. V1 (Administrator) provided one incident investigation dated December 13, 2024. involving R1 and R2. V1 stated there was an incident involving R3 and R4 being in a physical altercation last week but he did not have an investigation report and did not report the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-05 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to report two incidents of resident-to-resident physical abuse to the State Agency in accordance with facility policy. This applies to 2 of 5 (R4, and R5) residents reviewed for abuse in the sample of 8. The findings include: R3's EMR (Electronic Medical Record) showed R3 was admitted to the facility on [DATE], with multiple diagnoses including schizoaffective disorder, chronic obstructive pulmonary disease, bipolar disorder, gastro esophageal reflux disease, unspecified osteoarthritis, diabetes mellitus with unspecified complications, and hypertension. R3's MDS (Minimum Data Set) dated December 9, 2024, showed R3 was cognitively intact. R5's EMR showed R5 was admitted to the facility on [DATE], with multiple diagnoses including schizoaffective disorder, psychotic disorder with delusions, type 2 diabetes, chronic obstructive pulmonary disease, foot drop, right foot, essential hypertension, hyperlipidemia, and dry eye syndrome of unspecified lacrimal gland.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-05 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to investigate two incidents of resident-to-resident physical abuse in accordance with facility policy. This applies to 3 of 5 residents (R3, R4, and R5) reviewed for abuse in the sample of 8. The findings include: On December 31, 2024, during the entrance conference all resident-to-resident incident investigations for the past three months was requested. V1 (Administrator) provided one incident investigation dated December 13, 2024. involving R1 and R2. V1 stated there was an incident involving R3 and R4 being in a physical altercation last week but did not have an investigation report. On December 31, 2024, at 2:50 PM, V2 (Director of Nursing) identified a physical altercation between R3 and R5 that occurred on December 17, 2024, but stated there was no incident report. V1 stated there were no incident investigation reports for December 24, 2024, involving R3 and R4 and no incident investigation report for the incident on December 17, 2024, involving R3…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-15 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow the administration guidelines while administering eye drops. The facility also failed to obtain an uncontaminated blood sample for blood glucose monitoring. This applies to 2 of 9 residents (R24 and R46) reviewed for medication pass observation. The Findings Include: 1 R46 is a [AGE] year-old female admitted on [DATE]. A record review on R46's physician order sheet (POS) document Refresh eye drops, one drops each eye three times a day. On 11/13/24 at 01:22 PM, R46 was observed in her room sitting on her chair, and V4 (Licensed Practical Nurse/LPN) administered eye drops to R46's right eye while sitting on the chair. V4 pulled R46's right corner of the right upper eyelid and administered eye drops (Refresh) to the right eyeball. The eye drops fell on the eyeball and dripped onto her cheeks. On 11/14/24 at 9:23 AM, V2 (DON-Director of Nursing) stated the eye drop should have been instilled into the lower eyelid by pulling it down.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-15 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to securely store medications by having them at the bedside and failed to discard expired medications from the medication cart. The facility also failed to label and date insulin vials after initial use. This applied to 3 of 3 residents (R1, R16, and R50) reviewed for medication storage and label/date in a sample of 19. The Findings Include: 1 R1 is a [AGE] year-old male admitted with an admitting diagnosis, including type 2 diabetes. On 11/13/24 at 11:04 AM, V6 (Licensed Practical Nurse/LPN) was unable to locate the insulin (Novolin R) vial to administer the scheduled 10 units of insulin to R1. V6 opened a new insulin vial to administer 10 units of insulin to R1's left shoulder and put the vial back into the medication cart without labeling the vial with an open date. On 11/13/24 at 1:20 PM, observed V6's medication cart with V2 (Director of Nursing) and the Novolin R insulin vial was observed without having an open date. On 11/13/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-15 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide influenza and pneumonia vaccines to residents residing in the facility. This applies to 3 of 5 residents (R1, R59, R70) reviewed for immunizations in a sample of 19. The findings include: On November 14, 2024 at 9:34 AM, V2 (DON/Director of Nursing/Infection Preventionist) said they had a vaccine day prior to her starting as the DON of the facility and was unable to speak to why all the residents did not have their vaccines. V2 said she was not sure if the residents came to the previous DON and requested vaccines instead of the facility offering the vaccines to all the residents. 1. R1's immunization record was reviewed. On November 14, 2024 at 11:09 AM, V2 presented a consent form for the influenza vaccine, which showed R1 consented to receiving the influenza vaccine on November 13, 2024 (during the survey). V2 also presented a consent form to receive the pneumococcal vaccine, dated November 13, 2024 (during the survey). R1's face sheet showed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-07-15 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the administrator failed to have a system in place to ensure that Advance Directives are completed timely and available to direct care staff. The facility also failed to coordinate advanced directives with hospice and guardian. The administrator failed to remove an employee being investigated for neglect during an active investigation and to summarize the findings of an investigative report. These failures have the potential to affect all residents residing in the facility. The [DATE], Facility Data Sheet showed 96 residents reside at the facility. Findings include: 1. On [DATE] at 2:13 PM V1 (Administrator) stated advanced directives are initiated at admission. If a resident does not have a POLST in place upon admission, we implement the process and obtain one. POLST forms are obtained by a joint effort between nursing and social services. All residents should have a POLST form in their paper chart and a physician order indicating their code status in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-15 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to keep a resident free from neglect when they failed to initiate cardiopulmonary resuscitation CPR). This applies to 1 of 3 residents (R1) reviewed for interventions at time of death in a sample of 100. Findings include: R1's admission Record dated [DATE] documents R1 as an [AGE] year old with diagnoses to include Bipolar Disorder, Dementia, and Schizoaffective Disorder. On [DATE], R1's paper chart included a green Practitioner Order for Life-Sustaining Treatment (POLST) form dated [DATE], and signed by V14 (R1's Physician and facility Medical Director). The POLST included R1's signature and in Box A, the option for Attempt Resuscitation/CPR (Selecting CPR means Full Treatment .) was checked. The Reporting Officer statement from the [DATE], local Police Department's preliminary Case Report Summary showed .On [DATE] at 18:57 [6:57 PM] .responded .for deceased patient at [facility address]. Due to some uncertainty, dispatch clarified that this was not an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-15 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to implement their abuse policy when they failed to remove a staff from resident contact during an active neglect investigation, submit a timely final investigative report to the state agency, and formulate a conclusion after completion of the investigation. This applies to 1 of 3 residents (R1) reviewed for neglectful care in a sample of 100. Findings include: The facility Abuse Prevention Program policy dated [DATE] documents the facility affirms the right of our residents to be free from abuse, neglect, misappropriation of property and exploitation. This policy documents the facility will take steps to prevent mistreatment, exploitation, neglect and abuse of residents and misappropriation of property while the investigation is underway, including any employ who has been accused of abuse or neglect will be immediately removed from resident contact until the results of the investigation have been reviewed by the administrator. The policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-15 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to coordinate advanced directives with hospice and a guardian in a timely manner. This applies to 1 of 2 residents (R1) reviewed for hospice care in a sample of 100. Findings include: R1's admission Record dated [DATE] documents R1 as an [AGE] year-old with diagnoses to include Bipolar Disorder, Dementia, and Schizoaffective Disorder. R1's Circuit Court Letters of Office Guardianship of a Disabled Person dated [DATE] documents R1 as a disabled person totally without capacity per physician and therefore ordered a plenary guardian of person. On [DATE], R1's paper chart included a green Practitioner Order for Life-Sustaining Treatment (POLST) form dated [DATE], and signed by V14 (R1's Physician and facility Medical Director). The POLST included R1's signature and in Box A, the option for Attempt Resuscitation/CPR (Selecting CPR means Full Treatment .) was checked. R1's [DATE] Brief Interview of Mental Status documents R1 as cognitively intact. On [DATE] at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-09 · tag F0806 — failed to honor food preferences — patternEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to serve substitute menu items with similar nutritional content as the main entree. This applies to 5 of 5 residents (R1, R7, R8, R9, R10) reviewed for dining in the sample of 10. The findings include: On 5/6/24 at 8:48 AM, R1 stated that on Thursday (5/2/24) at dinner she received a sandwich consisting of Two pieces of bread, one slice of bologna and one slice of cheese and a cup of broth. R1 added that on Saturday (5/4/24) at lunch she received two pieces of bologna on two pieces of white bread and one cup of mandarin oranges. On 5/6/24 at 11:05 AM, R7 received a deli sandwich for lunch made with two slices of bologna and one slice of cheese placed in between two slices of bread. On 5/6/24 at 11:19 AM, R8 received a grilled cheese sandwich for the lunch meal. R8 stated that she is allergic to a lot of foods and often orders a grilled cheese sandwich or peanut butter with jelly sandwich. V12 (Cook) was seen preparing grilled cheese sandwich for the lunch meal with two slices of cheese placed in between two…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to notify residents in advance and the reason for room changes or room transfer. This applies to 2 of the 3 residents (R1, R2) reviewed for room transfer in the sample of 4. The findings include: 1. R1 is 24 years-old, who has multiple medical diagnoses which include Bipolar Disorder, Rheumatoid Arthritis and Sjogren syndrome. Minimum Data Set (MDS) dated [DATE] shows that R1 is alert and oriented. On April 8, 2024, at 10:06 AM, V6 (family member) stated that R1 was transferred to another bedroom without prior notice. R1 tried to ask V2 (Director of Nursing/DON) why R1 was being transferred to another bedroom, however, V2 refused to tell anything and continue with the process of transferring R1 to another bedroom. R1 stated that this was upsetting since R1 had been in the same room for more than two years. On April 9, 2024, at 9:08 AM, R1 stated that V2 (DON) told her to move out of her bedroom for deep cleaning, however, R3 (roommate) did…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-14 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an injury of unknown origin was reported to the administrator and the state agency as shown on the facility's policy. This applies to 1 of 3 residents (R1) reviewed for injury of unknown origin in the sample of 4. The findings include: The EMR (Electronic Medical Record) shows R1 was admitted to the facility on [DATE]. The EMR continues to show R1 was sent to the local hospital on March 6, 2024 at 6:50 AM due to abdominal distention and did not return to the facility. R1 had multiple diagnoses including, bipolar type schizoaffective disorder, COPD (Chronic Obstructive Pulmonary Disease), insomnia, dementia, mixed anxiety disorders, asthma, overactive bladder, and other disorders of the brain. R1's MDS (Minimum Data Set) dated February 8, 2024 shows R1 was rarely/never understood and had moderate cognitive impairment for daily decision making. R1 required supervision with eating and locomotion of 50 feet with a manual wheelchair. R1 required…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-14 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to thoroughly investigate a resident's injury of unknown origin. This applies to 1 of 3 residents (R1) reviewed for injury of unknown origin in the sample of 4. The findings include: The EMR (Electronic Medical Record) shows R1 was admitted to the facility on [DATE]. The EMR continues to show R1 was sent to the local hospital on March 6, 2024 at 6:50 AM due to abdominal distention and did not return to the facility. R1 had multiple diagnoses including, bipolar type schizoaffective disorder, COPD (Chronic Obstructive Pulmonary Disease), insomnia, dementia, mixed anxiety disorders, asthma, overactive bladder, and other disorders of the brain. R1's MDS (Minimum Data Set) dated February 8, 2024 shows R1 was rarely/never understood and had moderate cognitive impairment for daily decision making. R1 required supervision with eating and locomotion of 50 feet with a manual wheelchair. R1 required partial/moderate assistance with oral hygiene and locomotion of 150…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review, the facility failed to provide the necessary services to maintain good personal hygiene for residents who need assistance. This applies to 3 of 3 residents (R1, R2 and R3) reviewed for activities of daily living in the sample of 3. The findings include: 1.On 2/27/24 at 9:30 AM, R1 was sitting on a reclining wheelchair in his room. R1 was alert and oriented. R1's room had strong urine odor. R1 had disheveled facial hair. R1's nails were overgrown and had brownish debris under the nails. R1 stated, nobody shaves him or does his nails at the facility. R1's face-sheet, viewed on 2/27/24 at 2:00 PM, showed R1 was admitted on [DATE] with diagnoses to include Schizoaffective disorder, Type 2 Diabetes Mellitus, Anxiety Disorder, and Psychophysiological Insomnia. R1's Care-Plan dated 7/4/23 does not address R1 refusing ADL care. Progress Notes for the last three months (12/2023, 01/2024 and 02/2024) does not show that R1 refused care at any time. 2. On 2/27/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-10-04 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to maintain an infection control program for preventing, identifying, reporting, investigating, and controlling infections and communicable disease for all residents and staff. This applies to all 95 residents residing in the facility. The findings include: The facility's Resident Census and Condition Form (CMS 672) dated 9/27/23 shows a resident census of 95. On 09/26/23 at 12:25 PM, V2 Director of Nursing (DON) said V11 is the facility's Infection Preventionist (IP), she is corporate and not in the building. V2 said V11 corresponds via email or phone. V2 said for infection control, any new antibiotic orders for residents should be reported and tracked, you should do employee illness tracking on logs, you need to screen residents to see vaccines required, and if vaccine is needed, contact the doctor for an order. V11 said she hasn't looked at any cultures since she started in August. On 09/27/23 at 11:57 AM, V11 Regional Director of Clinical Operations said she is acting as the Infection Preventionist for the building. V11…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-10-04 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review the facility failed to have an Infection Preventionist working at the facility and overseeing the infection control program This applies to all 95 residents residing in the facility. The findings include: The facility's Resident Census and Condition Form (CMS 672) dated 9/27/23 shows a resident census of 95. On 09/27/23 at 11:57 AM, V11 Regional Director of Clinical Operations said she is the Corporate Infection Preventionist (IP) and is covering the role of IP at the facility. V11 said she does not work in the facility part time and has not been to the facility since the end of July/ beginning of August. V11 said she oversees the facility via the residents electronic medical records. On 09/27/23 at 12:30 PM, V2 Director of Nursing said V11 has not been in the building since she started in August. V2 said she was not hired for the roll of IP and has not been certified as an IP. On 09/27/23 at 02:30 PM, V1 Administrator said she does not have an IP job description, it has not been emailed yet from corporate. The facility's Infection Control…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-10-04 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure the dishwashing machine was in working order and able to drain. This applies to all 95 residents residing in the facility. The findings include: The facility's Resident Census and Condition Form (CMS 672) dated 9/27/23 shows a resident census of 95. On 9/25/23 at 10:08 AM, V10 Dietary aid ran the dishwasher with dirty pots and pans on a tray. The dirty water from the dishwasher drained into a dishpan underneath the dishwasher. V10 said the dirty water from the dishwasher runs into the pan and we have to manually dump the pan when it's full. On 9/25/23 at 12:05 PM, lunch was served for all residents on Styrofoam plates and bowls with plastic silverware. At 12:15 PM, V9 Dietary Manager said the dishwasher broke in December and they have been using Styrofoam since. V9 said the dirty water from the dishwasher drains into a pain on the floor and we have to dump the pan. V9 said V1 Administrator is waiting to fix it. On 9/25/23 at 1:45 PM, V1 said the dishwasher needs to have a grease trap put in, in order to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-04 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure as needed (PRN) psychotropic medications had a stop/duration date for 5 of 5 residents (R5, R57, R39, R93, and R150) reviewed for pharmacy services in the sample of 20. The findings include: 1. R5's Order Summary Report as of 9/26/23 showed R5 had the diagnosis of anxiety. The same document showed an order for lorazepam (anti-anxiety psychotropic medication) to be given PRN. There was no stop date or duration for the order. R57's Order Summary Report as of 9/26/23 showed R57 had the diagnosis of anxiety. The same document showed an order for lorazepam to be given PRN. There was no stop date or duration for the order. On 09/27/23 at 10:16 AM, V2 (Director of Nursing) said PRN psychotropic medication orders should have a stop dates/duration. The facility's Psychotropic Medication Policy with a reviewed date of 6/17/22 showed PRN orders for psychotropics should have a specific duration. 2. R39's Order Summary Report as of 9/26/23 show R39 has an order of: 11/19/22-Lorazepam 0.5 MG TABLET Give 1 tablet orally every 12…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-04 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and record review, the facility failed to provide 1 of 20 residents (R82) with a bedside table in the sample of 20 reviewed for a safe, clean, comfortable, home-like environment. The findings include: On 9/25/23 at 10:32 AM, R82 was lying in her bed. R82 had nine different cups containing various liquids and a can of soda on the floor next to her bed. No bedside table was noted and R82 confirmed she had not been provided with a bedside table. R82 said she would like to have a bedside table where she could put her beverages instead of using the floor. On 9/26/23 at 1:24 PM, R82 still had no bedside table and had placed her eight cups of various liquids and two bottles of soda on the floor next to her bed. R82's admission Record dated 9/26/23 shows she was admitted to the facility on [DATE]. R82's Minimum Data Set, dated [DATE] shows she is cognitively intact. The Residents' Rights for People in Long-Term Care Facilities (revised 11/18) shows a resident's facility must be safe, clean,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-04 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a shower for 1 of 20 residents (R90) reviewed for Activities of Daily Living (ADL) in the sample of 20. The findings include: On 9/25/23 at 12:00 PM, R90 was in her wheelchair in the room with her fiancee. R90's hair was greasy and limp looking. R90 said she is only getting a shower once a week, at the most, and her last shower was three to four days ago and her hair gets greasy. R90 said she had been out of the facility this morning with her Mom and said, I get so embarrassed just being here, let alone when I go out in public because her hair is greasy. R90 said staff won't always help her shower; they tell her they don't have time and she doesn't feel like she has a choice when she can have her shower. R90 said if they come to get you for a shower, and it's not a good time for her, then she won't get her shower at all. On 9/26/23 at 1:25 PM, V7, Certified Nursing Assistant (CNA), said all residents have a shower scheduled by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the failed to identify an open wound to bilateral heels prior to developing to a stage 2 pressure injury to 1 of 1 residents (R93) reviewed for pressure injury in the sample of 20. The findings include: R93's admission notes show R93 was admitted to the facility on [DATE]. An admission assessment dated [DATE] show R93 had no skin impairment on admission The scale used predicting pressure sores for R93 dated 8/4/23 show R93 is at moderate risk for pressure ulcer development. R93's Skin evaluation dated 9/25/23 under skin issue show-abrasion. Location bilateral heels. Right 3.0 centimeters (cm) x3.0 cm. Left heel 2.5 cm x2.0 x 0.1 cm. R93's Physician Order Sheet (POS) dated 9/25/23 show an order for R93- Bilateral Posterior Heel- Cleanse with NS.(Normal Saline) Apply Xeroform Cover wound and secure. Avoid excessive contact of tape with skin - Gauze, Kling and tape. On 9/26/23 at 11:55 am, R93 was in bed wearing non skid socks R93's both heels were directly resting in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-04 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure medications were not left unattended at the resident's bedside when administering medications for 1 of 5 residents (R87) reviewed for pharmacy services in the sample of 20. The findings include: On 09/25/23 at 9:51 AM, R87 was in her room sleeping in bed. On the bedside table was a plastic medication cup that contained several pills. There were no staff present in R87's room or visible from the doorway. R87 woke up and said the pills in the medication cup were her morning medications. R87 said the nurse left the pills for her to take but she had fallen asleep and forgot about the pills. On 09/26/23 at 10:59 AM, V4 (Registered Nurse) said she was familiar with R87. V4 described R87 as alert and knew what was going on. V4 said R87 did not have an order to self administer medications and medications should not be at R87's bedside. V4 said when administering medications the nurse should stay with the resident until the resident consumes the medications. V4 added this is done to ensure the resident consumes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$96,800 in federal fines across 3 penalties. 1 Medicare payment denial on record.
- $18,000 — penalty dated 2025-03-27
- $5,000 — penalty dated 2024-11-15
- $73,800 — penalty dated 2023-10-04
- Medicare payment denial — starting 2023-10-25 for 66 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| Ownership Data Not Available |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
What families pay in IL
CMS lists this home as Medicaid-certified only — it can accept Medicaid for long-term care, but it is not Medicare-certified, so Medicare will not pay for a short rehabilitation (“skilled nursing”) stay here. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 14E306. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.