Polo Rehabilitation & Hcc
703 East Buffalo, Polo, IL 61064 · For profit - Corporation · 81 certified beds · (815) 946-2203 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Jul 2024
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (29) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- it did not file the payroll staffing data CMS requires — its 1 of 5 staffing rating is the rating CMS assigns for not reporting, not a measure of how many nurses are on the floor
- its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | Not rated |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | Not rated |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
Staffing
No payroll-based (PBJ) staffing hours are on file for this home — and the record suggests that is because it did not report them. CMS rates its staffing 1 of 5, which is the rating CMS assigns when a home does not report. Every Medicare-certified nursing home is required to submit its actual payroll data quarterly, and that submission is what makes staffing numbers auditable rather than a claim. A home that does not file is not the same as a home with no data yet: ask this home directly what its nurse-to-resident ratios and weekend RN coverage are, why its payroll data is not filed, and weigh the independent health-inspection score heavily in the meantime.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
29 citations, most serious first. The 10 most serious are shown; the remaining 19 are one tap away and print in full.
- Potential for harm · Dcited before2024-09-17 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident received the physician ordered dosage of medication after an order change which applies to 1 of 4 residents (R2) reviewed for pharmacy services in a sample of 4. The finding include: R2's Facility assessment dated [DATE] showed R2 is a [AGE] year old male resident admitted to the facility on [DATE] with diagnoses which includes depression. R2's discontinued Physician Order sheet printed on 9/16/24 showed R2's Doxepin 10 milligrams (mg) order was changed to Doxepin 5 mg on 3/14/24. No other modifications to R2's Doxepin orders were made until 9/12/24. This form showed R2's Doxepin order was changed from 5 mg to 10 mg on 9/12/24. R2's Progress notes dated 3/14/24 showed R2's physician gave a new order to reduce Doxepin to 5 mg. The facility could use the last of the 10 mg doses until the Veterans Affairs (VA) pharmacy could change the medication which could take up to 10 business days. Progress notes dated 3/15/24 showed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-31 · tag F0805 — failed to prepare food in a form residents can eat — patternEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a pureed diet was served with a smooth consistency for five of five residents (R7, R8, R11, R17, R18) reviewed for pureed diets in the sample of 13. The findings include: The facility's Diet Type Report dated July 29, 2024 shows R7, R8, R11, R17, and R18 are on pureed diets. On July 29, 2024 at 10:15 AM, V5 [NAME] pureed five salisbury steak patties with beef broth. V5 then added thickener powder. V5 then put the pureed salisbury steak into the oven to keep it warm. V5 said the pureed california vegetables were already pureed. On July 29, 2024 at 11:28 AM, lunch was served off of a steam table to all residents. On July 29, 2024 at 11:43 AM, a pureed test tray was sampled. The pureed vegetables had small chunks and casings in it. The pureed vegetables were not smooth in consistency. The pureed salisbury steak had chunks in it and required chewing. The pureed salisbury steak was not smooth in consistency. At 11:50 AM, V4 Dietary Manager sampled the pureed vegetables. V4 said the vegetables were stringy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-31 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a resident was free from verbal abuse for 1 of 13 residents (R16) reviewed for abuse in the sample of 13. The findings include: On 07/30/24 at 12:42 PM, R16 was in her room up in her wheelchair. R16 said she had room mate and they had recently moved her. R16 said that night that R18 was moved, R18 woke up and started messing with her brief. V6 Certified Nursing Assistant (CNA) came in and told R18 to lay down. R18 told V6 no and called her a B*. R18 said that she (R16) had her phone and went on and on. R16 said she told her that she didn't have her phone. R16 stated R18 she was mad, she is usually quiet and [NAME], but that night she was yelling at me and cussing at me. She called me a B. If she could walk she would have been right here in my face. The nurse came in, it was at bedtime, and I had just started getting ready for bed. R18 kept on and on still yelling at me. It didn't make sense about the phone. She accused me getting information…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-31 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to follow their abuse policy by not identifying, investigating or reporting abuse for 1 of 13 residents (R16) reviewed for abuse in the sample of 13. The findings include: On 07/30/24 at 12:42 PM, R16 was in her room up in her wheelchair. R16 said she had room mate and they had recently moved her. R16 said that night that R18 was moved, R18 woke up and started messing with her brief. V6 Certified Nursing Assistant (CNA) came in and told R18 to lay down. R18 told V6 no and called her a B*. R18 said that she (R16) had her phone and went on and on. R16 said she told her that she didn't have her phone. R16 stated R18 she was mad, she is usually quiet and [NAME], but that night she was yelling at me and cussing at me. She called me a B. If she could walk she would have been right here in my face. The nurse came in, it was at bedtime, and I had just started getting ready for bed. R18 kept on and on still yelling at me. It didn't make sense about the phone.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-31 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to obtain treatment orders for non-pressure wounds for 1 of 13 residents (R15) reviewed for quality of care in the sample of 13. The findings include: On 07/29/24 at 09:19 AM, R15 was sitting up in his wheelchair in his room. R15's right arm was covered with a protective sleeve that had a small amount of dark red dried blood. R15 said he was not sure what happened to his arm, it happened a few days ago. R15 said he probably bumped it on something. On 07/29/24 at 11:26 PM, R15 was in his room sitting in his wheelchair. R15 still had the protective sleeve on his right arm. R15's legs were edematous and red in color. R15's right lower leg had an undated bandaid in place. R15 lowered the protective sleeve on his right arm and R15 had a pool of blood trapped under a clear occlusive dressing with a stream of blood leaking out the edge of the dressing. R15 said the bandaid had been on his leg for a few days and had not been checked or changed since the nurse put it on. R15 said the bandage on his arm had not been looked…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-31 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure pressure prevention treatments were completed as ordered for 1 of 2 residents (R12) reviewed for pressure in the sample of 13. The findings include: On 07/30/24 at 08:55 AM, R12 was sitting up in wheelchair in his room. R12 said the nurse last night said she was going to change the dressings on his bottom but never came back and did them. On 07/30/24 at 09:02 AM, V7 Certified Nursing Assistant assisted R12 to stand and pulled down R12's pants and brief. R12 had a dressing to his right buttock that had yellow drainage, a dressing to his left buttock, and a dressing to his coccyx that all were dated 7/28/24. V7 said the dressings are dated 7/28/24. R12's Physician Orders dated 6/28/24 shows an order treatment to (3) pressure injuries to bilateral buttocks/coccyx areas: Wash gently with mild soap et water. Pat dry. Apply a thin layer of zinc oxide to wound beds. Cover with non-adherent pad . Change daily and PRN every day shift for wound care. On 07/30/24 at 12:18 PM, V2 Director of Nursing said R12's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-31 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure a residents medications were not expired prior to administering it to the resident which applies to 1 of 13 residents (R3) reviewed for medication administration in a sample of 13. The findings include: R3's physician order sheet printed on 7/30/24 showed R3's Morphine Sulfate (Concentrate) oral solution 20 milligrams (mg) per milliliter (ml) 0.25 mil by mouth every 1 hour as needed for pain/shortness of breath was ordered on 8/27/23. On 7/29/24 at 11:35 AM, R3's Morphine Sulfate bottle had a pharmacy tag expiration date of 5/25/24 with 5 ml left in the bottle. V8 Registered Nurse confirmed the amount of medication in the bottle. V8 stated medications should not be used after expiration date. On 7/29/24 at 12:00 PM, V2 Director of Nursing stated the nurse/pharmacy should be checking for expired medications. Medications should not be administered after the expiration date. R3's Controlled Substance Record sheets (revised January 2023) showed R3 received 39 doses of Morphine sulfate after the expiration…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-31 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure a residents as needed psychotropic medication had a stop date for 1 of 5 residents (R17) reviewed for psychotropic medications in the sample of 13. The findings include: R17's Physician Orders show and order dated 7/2/24 for clonazepam 0.25 mg Give 1 tablet by mouth every 8 hours as needed for restlessness/agitation. There is no stop date for the order. R17's Pharmacy Consultation Report dated for 7/18/24 shows R17 has a PRN order for an anxiolytic, which has been in place for greater than 14 days without a stop date. Rationale for Recommendation: CMS requires that PRN orders for non-antipsychotropic psychotropic drugs be limited to 14 days unless the prescriber documents the diagnosed specific condition being treated, the rationale for the extended time period, and the duration for the PRN order. On 07/31/24 at 9:40 AM, V2 Director of Nursing said she faxed the pharmacy recommendations to the doctor and then waits for the response. V2 was not sure if she had got a response back on the latest pharmacy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-31 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure controlled medications were secured by a two locked system which applies to 1 of 13 (R3) reviewed for medication storage in a sample of 13. The findings include: On 7/29/24 at 11:35 AM the medication room door was open. This door opens into the dining room area. The nurse was not in the medication room or the dining room at this time. The medication room refrigerator was unlocked. The medication refrigerator contained R3's Morphine Sulfate Oral Solution. R3's physician order sheet printed on 7/30/24 showed R3's order as Morphine Sulfate (Concentrate) oral solution 20 milligrams (mg) per milliliter (ml) 0.25 mil by mouth every 1 hour as needed for pain/shortness of breath. On 7/29/24 at 11:40 AM, V2 Director of Nursing moved the medication cart into the medication room and closed the door. On 7/29/24 at 11:55 AM, V8 Registered Nurse stated the medication room door and refrigerator should be locked. The refrigerator has narcotics in it. On 7/29/24 at 12:00 PM, V2 stated the medication door and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-05-04 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview, and record review, the facility failed to ensure a Registered Nurse was on duty at least 8 hours a day. This had the potential to affect all 29 facility residents. The findings include: The facility's 5/3/23 Resident Census and Conditions of the Resident's form showed there were 29 facility residents. On 05/03/23 at 02:27 PM, V10 Licensed Practical Nurse (LPN) said she had been working at the facility since February. V10 said she works part time as needed on Sundays and during the month of April 2023 there were no Registered Nurses (RNs) or Administration staff present. On 05/03/23 at 03:55 PM, V9 LPN said she works as needed and during the month of April 2023 there were no RNs working while she was there. On 05/04/23 at 09:44 AM, V1 Administrator was shown the April 2023 nursing schedule. V1 said you're right and acknowledged there were no RNs scheduled to work any Sunday in April. V1 said she worked 4 hours on a Sunday in April but that doesn't cover all those days. The facility's schedule showed no RNs scheduled to work on 4/2, 4/9, 4/16, 4/23, and 4/30/23.
Show the remaining 19 citations
- Potential for harm · F2023-05-04 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to have an Infection Preventionist. This failure had the potential to affect all 29 facility residents. The findings include: The facility's 5/3/23 Resident Census and Condition of Residents form showed 29 residents in the facility. On 05/03/23 at 09:53 AM, V6 MDS nurse said she was unable to locate her Infection Preventionist (IP) Certificate. At 09:55 AM, V1 Administrator said she could not produce her IP certificate. On 05/04/23 at 08:50 AM, V1 said she it's important to have an IP on staff to monitor and track illnesses trends for infectious diseases, minimize the risk of the spread of infection, and to monitor immunizations to prevent complications. The facility's 4/11/22 Infection Control Surveillance and Monitoring Policy showed the facility shall employ at a minimum, a part-time Infection Control Preventionist. The facility's 3/3/23 Infection Preventionist Job Description showed the Infection Preventionist (IP) is accountable for decreasing the incidence and transmission of infectious diseases between residents,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-05-04 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure controlled medications were reconciled in a manner to prevent diversion for 3 of 3 residents (R79, R4, R13) reviewed for medication storage in the sample of 13 and failed to ensure a resident's pain medication was available for use for 1 of 1 resident (R83) reviewed for pain medications in the sample of 13. The findings include: On 05/02/23 at 08:53 AM, during the medication storage task with V3 Registered Nurse (RN) there were three boxes in the medication refrigerator. One box had R79's information on the label and included a sealed 15 milliliter (ml) bottle of morphine sulfate 100 milligrams (mg) per 5 ml oral solution and a sealed 30 ml bottle of lorazepam 2 mg per ml oral solution. Neither bottle had a reconciliation form to show it was controlled and accounted. A second box had R4's information on the label and contained a sealed 5 ml bottle of morphine sulfate 20 mg per ml oral solution and a sealed 5 ml bottle of lorazepam…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure personal cares were performed in a manner to maintain residents' dignity for 2 of 2 residents (R79, R2) reviewed for dignity in the sample of 13. The findings include: 1. R79's admission Record, printed by the facility on 5/3/23, showed she had diagnoses including Alzheimer's disease with early onset, major depressive disorder, and anxiety disorder. R79's baseline Care Plan dated 4/18/23, showed she was dependent on 2 staff members for toileting and bathing. The assessment showed R79 was dependent on one staff for dressing. On 5/2/23 at 10:32 AM, V15 (Hospice CNA-Certified Nursing Assistant) exited R79's room with R79 sitting in a shower chair. R79 was naked from the waist down. A blanket was on R79's lap, covering her front area and legs. R79's buttocks was not covered and could be clearly seen from the nurse's desk. On 5/4/23 at 9:19 AM, V5 (CNA) said it is important to make sure a resident's body is covered when you are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-04 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to identify the use of physical restraints and failed to follow their policy for restraints for 2 of 2 residents (R2, R79) reviewed for physical restraints in the sample of 13. The findings include: 1. R2's face sheet printed on 5/3/23 showed diagnosis including but not limited to rhabdomyolysis (severe muscle breakdown), dementia, multiple sclerosis, epilepsy, gastrostomy status, and history of cerebral infarction. R2's facility assessment dated [DATE] showed severe cognitive impairment and requires total staff assistance with bed mobility, transfers, locomotion, dressing, eating, toilet use, and personal hygiene. The same assessment showed R2 is always incontinent. The assessment showed R2 was not using any type of physical restraint. On 5/2/23 at 9:36 AM, R2 was transferred from the bed to her wheelchair using a mechanical lift. V5 and V11 (CNAs-Certified Nurse Aides) reclined the high back wheelchair slightly and clipped a seat belt…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-04 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure ADL (Activities of Daily Living) care was provided for 1 of 1 resident (R19) reviewed for activities of daily living in the sample of 13. The findings include: R19's face sheet printed on 5/3/23 showed diagnoses including but not limited to Huntington's Disease, muscle weakness, insomnia, gastrostomy status, and dysphagia. R19's facility assessment dated [DATE] showed no cognitive impairment and staff assistance needed for bed mobility, transfers, locomotion, dressing, eating, toilet use and personal hygiene. R19's ADL report for April 2023 showed total staff dependence for oral hygiene. On 5/2/23 at 9:52 AM, R19 was seated in a wheelchair in her room. R19 was alert and able to nod yes or no in answer but was non-verbal. R19's teeth, tongue, and lips were covered with a yellowish, crusty substance. R19's call light was lying on the floor, underneath her bed. At 9:55 AM, V5 (Certified Nurse Aide) said R19 can express her needs and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to document an assessment of a pressure area and develop a care plan for 1 of 1 resident (R21) reviewed for pressure ulcers in the sample of 13. The findings include: R21's admission Record, printed by the facility on 5/4/23, showed she was admitted to the facility on [DATE] with diagnoses including anemia, muscle spasm, malignant neoplasm of exocervix (the outer part of the cervix that opens into the vagina), obstructive (a condition in which urine cannot flow, either partially or completely, through the ureter, bladder or urethra due to some type of obstruction) and reflux uropathy (a condition in which the kidneys are damaged by the backward flow of urine into the kidney). R21's facility assessment dated [DATE] showed she was cognitively intact. The assessment showed R21 required extensive assist of two staff members for bed mobility and dressing, extensive assist of one staff member for personal hygiene, and was dependent on two staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to transfer a high fall risk resident safely and failed to ensure a resident did not hold smoking materials for 2 of 2 residents (R10, R82) reviewed for safety in the sample of 13. The findings include: 1. R10's face sheet printed on 5/3/23 showed diagnoses including but not limited to metabolic encephalopathy, muscle weakness, difficulty walking, unsteadiness on feet, and altered mental status. R10's facility assessment dated [DATE] showed total dependence on staff for transfers and toilet use. The same assessment showed R10 is always incontinent of urine and bowel. R10's Fall Risk assessment dated [DATE] showed a high risk for falls. The facility supplied fall log showed R10 has fallen five times within the last three months. On 5/2/23 at 9:02 AM, V5 and V7 (CNAs-Certified Nurse Aides) entered R10's room and wheeled her to the bathroom. V5 assisted R10 to stand and pivot to the toilet while holding her arm. V5 assisted R10 back into her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-05-04 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to have an order for dialysis on a resident's Physician's Order Sheet (POS) and failed to develop a dialysis care plan for 1 of 1 resident (R 81) reviewed for dialysis in the sample of 13. The findings include: R81's admission Record, printed by the facility on 5/4/23 showed R81 was admitted to the facility on [DATE] and had diagnoses of end stage renal disease, chronic kidney disease, depression, muscle weakness, major depressive disorder, type II diabetes mellitus, and other disorders of electrolyte and fluid balance. R81's facility assessment dated [DATE] showed he was cognitively intact and required extensive assist of two staff members for bed mobility and toileting. The assessment showed R81 was dependent on staff members for transfers, dressing and bathing. The assessment also showed that R81 was receiving dialysis. On 5/2/23 at 1:18 PM, R81 was in his room, sitting in his wheelchair. R81 said he had just got back from having dialysis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-05-04 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents were offered immunization for influenza and pneumonia and failed to obtain historical immunization data for 3 of 5 residents (R21, R79, R81) reviewed for immunizations in the sample of 13. The findings include: On 05/03/23 at 03:08 PM, V8 Regional Director of Operations said there were no consents, historical data, or evidence of immunization for pneumonia or influenza being offered for R21, R79, and R81. On 05/04/23 at 08:50 AM, V1 said she it's important to ensure residents have their immunizations or at least offered and up to date. If residents are not immunized there is an increased risk of them becoming ill, an increased for spreading disease, and making them more susceptible to complications of infectious diseases. The residents live in a high risk environment and being immunized decreases their likelihood of getting flu & pneumonia. The resident immunization review in the infection control task revealed the facility had no…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-02-09 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
2. On 2/7/22 at 9:44 AM, V6, License Practical Nurse (LPN) was the nurse working in the Covid Unit. V6 had four residents in the Covid unit and Isolation unit, R3, R19 (both COVID positive) and R4, R77 (both PUI). V6 was wearing a surgical mask under her N95 mask. V6 said she prefers to put her surgical mask first then apply the N95 mask. V6 said that was how she wears her PPE. V6 was also the nurse working in the B wing (non-isolation unit). On 2/7/21 at 12:31 PM, V2 (DON) said it does not matter to her how staff wear their mask, they can put surgical mask under the N95 or over the N95. V2 said she would rather have staff wear a surgical mask and a N95 over it, research has not shown there is a difference. On 2/8/21 at 2:36pm PM, V8 (Regional Nurse) said staff should not put anything under the N95 mask so not to break the seal to prevent the spread the infection particularly COVID-19. A facility document entitled CDC Respirator-On with training date of 3/8/21 show Do not allow anything between your face and the respirator. (N95 Mask). Based on observation, interview and record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-02-09 · tag F0886 — failed to test for COVID-19 as required — widespreadPerform COVID19 testing on residents and staff.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to test an unvaccinated employee for COVID-19 twice a week as required for a high community transmission rate. This has the potential to affect all 29 residents that reside at the facility. The findings include: The Resident Census and Conditions of Residents (Form CMS 672) dated 2/8/22 shows that there were 29 residents residing in the facility. The undated facility provided COVID-19 Positive Staff list shows that an outbreak started on 12/9/21 when an employee tested positive for COVID-19. The undated facility provided COVID-19 Positive Residents list shows that 17 additional residents tested positive on 12/9/21. On 2/7/22 at 1:24 PM, V2 (Director of Nursing) said that they are doing twice a week testing on all staff members due to the community transmission rate being high and they are in an outbreak that started on 12/9/21. V2 said that they have had high community transmission since she started at the facility in August. The facility's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-02-09 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to offer and administer pneumococcal conjugate vaccine (PCV13) and Pneumococcal polysaccharide vaccine (PPSV23) for 4 of 5 residents (R4, R6, R12 and R17) reviewed for immunizations in the sample of 14. The findings include: 1. R12's Face Sheet shows that he was admitted to the facility on [DATE]. R12's Immunization Record shows, Unknown for Pneumococcal record. On 2/9/22 at 9:30 AM, V2 (Director of Nursing) said that she spoke to R12's Power of Attorney today and they would like vaccine series started. 2. R6's Face Sheet shows that she was admitted to the facility on [DATE]. R6's Immunization Record shows, Unknown for Pneumococcal record. 3. R4's Face Sheet shows that he was admitted on [DATE]. R4's Immunization Record shows that she received PPSV23 on 11/3/20. There is no documentation that she received the PCV13 dose. 4. R17's Face Sheet shows that she was admitted to the facility on [DATE]. R17's immunization Record shows that she received PPSV23 on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-02-09 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to do quarterly assessment for restraints; and failed to obtain a consent for the use of restraints for 2 of 3 residents (R21 and R20) reviewed for restraints in the sample of 14. The findings include: 1. On 2/7/22 at 9:43 AM, R21 was in his room sitting in his wheelchair. R21 has a seat belt secured around R21's waist. R21 stated, I don't know why it's with me, (pointing to the seatbelt) someone has the key to remove this belt, they want me to stay here in this chair, I can't remove this by myself On 2/8/22 at 9:21 AM, R21 was up in his wheelchair in his room with the seat belt secured around his waist. On 2/7/22 at 11:00 AM, V6, License Practical Nurse (LPN) was in R21's room. V6 asked R21 to remove the belt. R21 stated where? here? I don't know! V6 repeatedly gave R21 instructions to remove the belt but R21 was unable to remove the belt as instructed. V6 said R21 has had this seatbelt restraint for years now. R21's Physical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-02-09 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide incontinence care for residents who need extensive assistance, and failed to provide oral care for three of 14 residents (R20, R12, and R17) in the sample of 14. The findings include: 1. On 2/7/22 at 2:22 PM, V4 CNA was performing incontinence care for R20. R20's mechanical lift sling was wet. R20's buttocks and frontal peri area was reddened. V4 did not place any protective cream to R20's buttocks. V4 said staff on third shift got R20 out of bed. R20's Care Plan with a start date of 1/15/18 shows, [R20] is at risk for skin breakdown related to immobility, right hemiparesis with contractures to right hand/wrist, diabetes, and episodes of bladder incontinence. Frequently gets rash like area near coccyx and back of upper thighs. R20's MDS (Minimum Data Set) dated 1/1/22 shows R20 requires extensive assist in bed mobility and total assistance in toilet use and personal hygiene. R20 is always incontinent of stool. 2. On 2/7/22 at 2:58…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-02-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a resident's feet were not up against a foot board to prevent redness, and failed to ensure dressings were maintained for three wounds for two of 14 residents (R12, R20) reviewed for quality of care in the sample of 14. The findings include: 1. R12's Report of Monthly Weight and Vitals sheet shows R12 is 74 inches long (Over six feet tall). R12's Physician Orders Sheet dated 2/1/22-2/28/22 shows, Float heels while in bed. R12's Progress Notes dated 8/5/21 shows, [R12] is a tall man and could benefit from a longer bed and/or foot board. On 2/7/22 at 12:00 PM, R12's legs were bent and his feet were pressed up against the foot board of his bed. At 2:58 PM, during incontinence care, R12's feet were still pressed up against the foot board of his bed. V4 CNA (Certified Nursing Assistant) said that R12 used to have a longer bed, but something broke on it. On 2/8/22 at 11:51 AM, R12's legs were bent and his feet were pressed up against the foot board of his bed. V20 RN (Registered Nurse) said that the 2nd and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-02-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure a resident with a contracture had a splint applied for one of three residents (R12) reviewed for contractures in the sample of 14. The findings include: On 2/7/22 at 12:00 PM, R12's right hand was contracted and had no splint in place. At 2:58 PM R12 still did not have a splint in place. On 2/8/22 at 11:51 AM, R12 did not have a splint in place to his right hand. V7 CNA (Certified Nursing Assistant) said R12 has a splint that he uses periodically, but V7 did not know when R12's splint is applied. On 2/8/22 at 12:16 PM, V2 DON (Director of Nursing) said, R12 has a splint that get put on for up to six hours once or twice a day per therapies orders. V2 said therapy does not see R12 anymore but did instruct staff how to put the splint on. Placing the splint should be a part of the CNAs get up plan in the morning. V2 said R12's splint should be placed on in the morning. V2 said there is no way to document that the splint is in place. The staff just know to put it on when they get him [R12] dressed in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-02-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to reposition residents in a safe manner and failed to ensure fall prevention interventions were in place to a resident with previous falls and high risk for falls for three of 14 residents (R12, R7, R14) reviewed for safety in the sample of 14. The findings include: 1. R7's Physician Orders dated 2/1/22-2/28/22 shows R7 was admitted to the facility on [DATE] with diagnoses including: Seizures, weakness, multiple sclerosis, neurogenic bladder, and spastic paraparesis. R7's MDS (Minimum Data Set) dated 1/17/22 shows total dependence of two staff for bed mobility. R7's MDS shows that R7 has a limited range of motion to both upper and lower extremities. R7's Care Plan started 2/21/17 shows R7 is at risk for falls related to multiple sclerosis with spastic paraparesis and generalized weakness. R7's Care Plan does not address R7's current ADLs assistance needs. R7's care plan does not reflect that R7 currently uses a mechanical lift for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-02-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a urinary indwelling catheter was kept below the level of the bladder for one of two residents (R20) in the sample of 14. The findings include: R20 Physician Orders dated 2/1/22-2/28/22 shows R20 was admitted to the facility on [DATE] with diagnoses including: Sepsis, kidney stones, right hemiparesis, and urinary tract infection (UTI). On 2/7/22 at 2:22 PM, V4 CNA (Certified Nursing Assistant) lifted R20's urinary drainage bag above the level of R20's bladder while she was pulling the bag through R20's pants. There was dark urine in R20's urinary drainage bag. R20 placed the urinary drainage bag on top of R20's bed while she finished cares. On 2/9/22 at 9:50 AM, V10 CNA said the catheter bag should be kept below the level of the resident's bladder. The facility's Catheter Care policy revised 12/8/10 does not include interventions to keep the urinary drainage bag below the level of the bladder.
- Potential for harm · Dcited before2022-02-09 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review the facility failed to to ensure psychotropic medications had a duration end date for 2 of 5 residents (R22, R6) reviewed for unnecessary medications in the sample of 5. The findings include: On 02/08/22 AM, at 9:11 AM, review of R22's Physician Order Sheet (POS) show, R22 has an order of : Order date: 1/14/22 - Xanax (anti-anxiety psychotropic medication) 0.25 mg BID as needed for anxiety, no stop date/duration. On 02/08/22 at 08:41 AM, review of R6's POS show R6 has an order of: Order date, 9/9/21-Lorazepam (anti-anxiety psychotropic medication) give 0.25mg every 2 hours as needed for agitation, with no stop date/duration. On 2/8/22 at 12:36 PM, V2 Director Of Nursing (DON) said she knew psychotropic medications need to have stop dates. The facility policy entitled Psychotropic Medication dated 11/17 show, PRN orders for psychotropic medications- time limitations 14 days.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| XCH, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 99% | since 10/31/2019 |
| PETERSEN, MARK | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE; CORPORATE OFFICER | 100% | since 10/31/2019 |
| BILLER, RHONDA | Individual | W-2 MANAGING EMPLOYEE | — | since 10/31/2019 |
CMS files one row per role, so the 5 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 74% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $454K paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IL
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145727. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-07-31, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.