Washington Senior Living
1201 Newcastle, Washington, IL 61571 · For profit - Limited Liability company · 122 certified beds · (309) 444-3161 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (59) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $232,727 in federal fines (most recent 2024-09-25)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (68%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 12.7% | 13.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 9.3% | 6.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.9% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.7% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 90.1% | 54.2% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.4% | 0.1% | 0.1% | worse |
| Long-stay residents with falls causing major injury | 2.6% | 3.1% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 22.2% | 14.3% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 20.2% | 18.3% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 81.5% | 91.8% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 3.1% | 4.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 30.4% | 20.6% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 13.8% | 21.7% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.3% | 2.2% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 19.7% | 63.1% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 24.8% | 26.1% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 31.6% | 13.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.77 | 2.02 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.04 | 2.22 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
49.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 89 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 73.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 34 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 49% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 49.2%CMS range 40.0–57.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 8.6%CMS range 5.5–12.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 73.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 58.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 67.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 93.9% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 4.1% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.5%CMS range 4.5–12.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.20 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 122 beds and averages 65.0 residents a day — about 53% occupied, or roughly 57 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.42 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.93 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.76 hrs/resident/day on weekends vs 3.69 on weekdays — 25% thinner on weekends — a notable drop. RN hours go from 0.55 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 68% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
59 citations, most serious first. The 12 most serious are shown; the remaining 47 are one tap away and print in full.
- Immediate jeopardy · Jcited before2024-09-25 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to protect a resident (R2) from sexual abuse by another resident (R1) and failed to ensure a resident (R4) was free from physical abuse by another resident (R3) with a known history of verbal and physical aggression for two of four residents reviewed for abuse in a sample of six. This failure resulted in R3 verbally yelling and physically slamming his door on R4's hand. R4 sustained bleeding lacerations and fractures to three fingers on R4's right hand which required hospitalization evaluation where 12 sutures were placed to R4's fingers; further surgical intervention is pending. These failures have the potential to affect R4 and other dementia residents residing in the facility. This failure resulted in an Immediate Jeopardy. While the immediacy was removed on 9/24/24, the facility remains out of compliance at Severity Level 2 as additional time is needed to evaluate the implementation and effectiveness of the facility's removal plan and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-01-23 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observation, Interview and Record Review the facility failed to prevent neglect of a cognitively impaired, high fall risk resident for one of three residents (R1) reviewed for neglect in the sample of five. This failure resulted in R1 lying on a cold, hard floor for an undetermined amount of time and was found to be cold with a shivering body appearance and chattering teeth in the early hours of the morning. Findings include: R1's current Care Plan, dated 1/21/25, documents R1 was admitted to the facility on [DATE] with diagnoses of Dementia, Agitation, Orthostatic Hypotension, Delirium, Chronic Obstructive Pulmonary Disorder, Heart Failure, Obstructive Sleep Apnea, Muscle Wasting and Atrophy, Difficulty in Walking, Abnormalities of Gait and Mobility and Lack of Coordination. This same care plan documents R1 is at risk for falls and injuries with an intervention, dated 1/15/25, to Keep bed in low position when resting in bed with mattress on right side of bed when resting in bed. R1's Fall Risk…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-12 · tag F0610 — failed to investigate and act on abuse reports — widespreadRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to remove a staff member from resident care after an allegation of abuse. This failure has the potential to affect all 84 residents who currently reside in the facility. The Facility's Abuse Prevention Program dated 10/2022 documents This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of good and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property and mistreatment of residents.The Facility's Abuse Prevention Program dated 10/2022 documents The nursing staff is responsible for reporting the appearance of suspicious bruises, lacerations, or other abnormalities of an unknown origin as soon as it is discovered. The report is to be documented on a facility incident report and provided to the nursing supervisor, administrator or designated individual. Following the discovery of any suspicious bruises, lacerations or other abnormalities of an unknown origin, the nurse shall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-12 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to recognize an incident as an allegation of abuse and failed to thoroughly investigate a bruise of unknown origin for one resident (R1) of three residents reviewed for abuse. The Facility's Abuse Prevention Program dated 10/2022 documents This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of good and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property and mistreatment of residents.The Facility's Abuse Prevention Program dated 10/2022 documents The nursing staff is responsible for reporting the appearance of suspicious bruises, lacerations, or other abnormalities of an unknown origin as soon as it is discovered. The report is to be documented on a facility incident report and provided to the nursing supervisor, administrator or designated individual. Following the discovery of any suspicious bruises, lacerations or other abnormalities of an unknown origin, the nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-12 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to report an allegation of abuse to the State Reporting Agency and the family for one resident (R1) of three residents reviewed. The Facility's Abuse Prevention Program dated 10/2022 documents This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of good and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property and mistreatment of residents.The Facility's Abuse Prevention Program dated 10/2022 documents The nursing staff is responsible for reporting the appearance of suspicious bruises, lacerations, or other abnormalities of an unknown origin as soon as it is discovered. The report is to be documented on a facility incident report and provided to the nursing supervisor, administrator or designated individual. Following the discovery of any suspicious bruises, lacerations or other abnormalities of an unknown origin, the nurse shall complete a full assessment of the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-03-11 · tag F0585 — failed to handle grievances — widespreadHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview the facility failed to post grievances/complaints procedures in a prominent location throughout the facility. This failure has the potential to affect all 67 residents residing in the facility. Findings include: The facility's CMS (Centers for Medicare and Medicaid Services) Form 671 dated 3/9/26 and signed by V1/Administrator documents 67 residents reside within the facility.The facility's Filing Grievances/Complaints Policy, dated December 2004, documents, Our facility will assist residents, their representatives (sponsors), other interested family members, or resident advocates in filing grievances or complaints when such requests are made. The Policy's Interpretation and Implementation documents, 2. Upon admission, residents are provided with written information on how to file a grievance or complaint. A copy of our grievance/complaint procedures is posted on the resident bulletin board.On 3/10/26 at 1:15 PM, during Resident Council meeting, R3, R13, R22, R46, R58, R59, R60, and R84 all stated they do not know how or where to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-03-11 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Interview and Record Review, the facility failed to ensure that direct resident care staffing was adequate to meet the needs of residents in the facility. This failure has the potential to affect all 67 residents residing in the facility.Findings include: The facility's Facility Assessment, dated 8/1/25, documents the facility has an average daily census of 70. This same assessment documents Evaluation of overall number of facility staff needed to ensure a sufficient number of qualified staff are available to meet each resident's needs.The facility's Call Light System Policy and Procedure, undated, documents Policy: it is the policy of this facility to provide a means of communication to meet the needs of each resident. Staff will follow established procedures to respond to the residents' requests and needs. Procedure: Respond promptly when the call light is activated.On 3/09/26 at 3:20pm R81 was sitting on the toilet in her room with the bathroom door open and her wheelchair outside the door. R81 stated she no longer uses her call light when she needs to get out of bed or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-03-11 · tag F0809 — failed to serve meals on a reasonable schedule — widespreadEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation and record review the facility failed to provide and offer snacks throughout the day and evening for all residents in the facility. This failure has the potential to affect all 67 residents residing in the facility.Findings include:The facility's Fortified Foods, Supplements, and Snacks policy dated 2020 documents Snacks: regular food items that are available on the units or can be specified to be served at designated times (such as for a diabetic) and generally not required to be ordered by the physician.On 3/10/26 during the surveyor-led Resident Council Meeting at 1:00pm, the consensus of the 8 residents present, (R3, R13, #22, R46, R58, R59, R60 and R84) was snacks are not offered throughout the day, and bedtime snacks are not passed out, and only available sometimes.On 3/10/26 at 10:03am R65 stated snacks are not offered to the residents at any time, and residents have to ask for a snack. R65 stated she was diabetic. R65's medical record includes a diagnosis of diabetes.On 3/10/26 at 10:35am R81 sated the staff do not offer snacks to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-03-11 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Observation, Interview and Record Review, the facility failed to ensure the main kitchen and serving kitchen's refrigerated food items and dry food items were labeled, dated and free from expiration, the facility's dish machine chemicals were tested daily to ensure effective sanitation levels, cool down temperatures were taken for food items cooked ahead and then stored in the refrigerator, and that a fan utilized at meal times and blown towards prepared food was kept clean and without dust and debris. This failure has the potential to affect all 67 residents residing in the facility. Findings include:The facility's Labeling and Dating Foods policy, dated 2020, documents All foods stored will be properly labeled according to the following guidelines. Once opened the individual food items from the case are dated with the date the item was received into the facility and will be using first-in- first out method of rotation. Once a package is opened, it will be re-dated with the date the item was opened and shall be used by the safe food storage guidelines or by the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-03-11 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure resident room floors were clean and free of debris for four of four residents (R8, R10, R16, R36) reviewed for clean and homelike environment in the sample of 48. Findings include: The Housekeeping Supervisor Job Description, dated 10/2020, documents Primary Purpose of this Position: The primary purpose of this position is to assist in supervising the day-to-day activities of the housekeeping department as directed by the Director of Environmental Services to assure that facility is maintained is a clean, safe and comfortable manner. Duties and Responsibilities: Ensure that the resident environment is safe, clean, comfortable and home-like. Oversee the housekeeping services necessary to maintain a sanitary, orderly and comfortable interior. Conduct routine housekeeping rounds. The Housekeeping Job Description, dated 10/2020, documents The primary purpose of this position is to perform the day-to-day activities of housekeeping as directed by the Housekeeping Supervisor to assure that the facility is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-11 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a call light was in reach for three of 18 residents (R14, R36, and R54) reviewed for call lights in the sample of 48.Findings include: The facility's Call Light Policy and Procedure, undated, documents Policy: It is the policy of this facility to provide a means of communication to meet the needs of each resident. Staff will follow established procedures to respond to the residents' requests and needs. Procedure: Assure the call light is within easy reach of the resident. 1.R36's MDS (Minimum Data Set) assessment dated [DATE] documents R36 is moderately cognitively intact. R36's current Care Plan documents R36 is risk for falls and requires assistance of staff for bed mobility, transfers, toilet use, dressing, and bathing. This same Care Plan documents interventions to prevent falls include keeping R36's call light within reach. On 3/9/26 at 9:39 AM R36 was lying in her bed and was slid down halfway in the bed on her back. R36 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-11 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Interview and Record Review, the facility failed to ensure residents were provided information on Advance Directives and ensure that a POLST (Physician's Order for Life Sustaining Treatment) and emergency code status were documented in the resident's medical record for three of four residents (R46, R77, R78) reviewed for Advanced Directives in the sample of 48.Findings include:The facility's Advance Directives policy (undated), documents It is the policy of this facility to allow the resident, authorized legal representative or next of kin to make decisions regarding health care, per Illinois law. Advanced Directives shall not be required as a provision of services or admission. At the time of admission, the social service director shall provide each resident or their legal representative, educational information regarding state and federal laws. Advance Directives shall be reviewed by the interdisciplinary team when completing the comprehensive assessment and addressed on the resident's plan of care,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 47 citations
- Potential for harm · D2026-03-11 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Observation, Interview and Record Review, the facility failed to document an appropriate diagnosis, provide justification for a failed gradual dose reduction (GDR), and identify and monitor targeted behaviors to warrant the use of Seroquel (antipsychotic medication) and for one of one resident (R39) reviewed for antipsychotic medications in the sample of 48.Findings include:The facility's Psychopharmacologic Drug Use Procedure policy (undated) documents To assure that appropriate monitoring is provided to residents receiving psychopharmacologic drugs, that the lowest possible dose necessary for the benefit of the resident to improve or control mood, mental status and/or behavior is utilized, and to reduce or eliminate the usage of these medications. Residents shall not be given antipsychotic drugs unless antipsychotic drug therapy is necessary to treat a specific or suspected condition as diagnosed and documented in the clinical record or to rule out the possibility of one of the conditions listed in guidelines of recognized external review agencies. Documentation of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-11 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to obtain a level II PASRR (Pre-admission Screening and Resident Review) for three of five residents (R3, R55, and R69) reviewed for pre-admission screenings in the sample of 48.Findings include:1. R3's admission Record, dated 3/10/26, documents R3 admitted to the facility on [DATE]. This same admission Record documents a medical diagnosis of Bipolar Disorder with an onset date of 4/21/2022.R3's Minimum Data Set (MDS), dated [DATE], documents R3's BIMS (Brief Interview for Mental Status) of 14, indicating R3 is cognitively intact.R3's OBRA-I (Omnibus Budget Reconciliation Act-I) Initial Screen, dated 9/4/20, documents, in Part III: Reasonable Suspicion to Suspect a Mental Illness, under 4. There are other indicators of mental illness in Part III: Reasonable Basis to Suspect a Mental Illiness: 'Yes. This same document later lists a medical diagnosis of Depression.R3's Medical Record was reviewed and there was no evidence of a PASRR (Pre-admission Screening…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observation, Interview and Record Review, the facility failed to ensure a resident's independent smoking assessment was accurate and smoking materials were not kept in the resident's possession when not in use, and ensure a dependent resident was provided assistance of two staff members during a mechanical lift transfer, for two of four residents (R46, R55) reviewed for accidents in the sample of 48.Findings include: The facility's Resident Smoking policy, dated 12/202, documents All residents who will be assessed by the interdisciplinary team to determine if the individual is appropriate for independent smoking. It is recommended that independent smokers store their smoking materials at the nursing station for the safety of others. If they choose not to then they should keep them secure at all times. The facility's Safe Lifting and Movement of Residents Policy, dated September 2008, documents in part, Policy Statement: In order to protect the safety and well-being of staff and residents, and to promote…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure indwelling urinary catheter tubing and the collection bag were positioned below the level of the bladder and remained off the floor for one of two residents (R49) reviewed for indwelling urinary catheters in the sample of 48.Findings include:The facility's Catheter Care, Urinary Policy, dated September 2005, documents in part, The purpose of this procedure is to prevent infection of the resident's urinary tract. The urinary drainage bag must be held or positioned lower than the bladder at all times to prevent the urine in the tubing and drainage bag from flowing back into the urinary bladder. Be sure the catheter tubing and drainage bag are kept off the floor.R49's admission Record, dated 3/10/26, documents R49 was admitted to the facility on [DATE] with medical diagnoses to include but not limited to: Unspecified Severe Protein-Calorie Malnutrition, Active Primary Progressive Multiple Sclerosis, Neuromuscular Dysfunction of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure oxygen tubing/humidification and a nebulizer mask, canister, and tubing was dated, changed every seven days, and placed in a bag when not in use and ensure an order was in place for oxygen for three of three residents (R27, R50, and R78) reviewed for respiratory care in a sample of 48.Findings include: The facilities Oral Inhalation Administration, dated 11/4/14, documents, Nebulizer- When equipment is completely dry, store it in a plastic bag with the resident's name and the date on it. Change equipment and tubing every seven days. The facilities Oxygen Administration Policy, dated 3/2004, documents Prepare: The purpose of this procedure is to provide guidelines for safe oxygen administration. Steps in the procedure: 18. Make sure the oxygen humidifier jar is labeled properly. 1.R27's Order Summary Report documents a Physician order for Ipratropium-Albuterol Inhalation Solution 0.5-2.5 (3)MG (milligram)/3ML (milliliter) one vial inhalation every six hours as needed. On 3/9/26 at 9:42 AM R27's nebulizer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-11 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to properly store urine-soiled resident clothing in a bag during incontinence care for one resident (R14) and failed to follow Contact Isolation Precautions and don appropriate PPE/Personal Protective Equipment before manipulating an indwelling urinary catheter collection bag for one resident (R49) of 18 residents reviewed for infection control procedures in the sample of 48 residents.Findings include:1. After several attempts, the facility was unable to provide an Incontinence Care policy. The facility's Infection Prevention and Control Manual Transmission-Based Precautions Policy, dated 2020, documents in part, The purpose of contact precautions is to prevent transmission of infections that are spread by direct (e.g., person-to-person) or indirect contact with the resident or environment. Contact precautions require the use of Personal Protective Equipment (PPE), including a gown and gloves upon entering the room or making contact with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-19 · tag F0585 — failed to handle grievances — widespreadHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to educate residents on what a grievance is, provide grievance forms, and provide a clear and noticeable destination for grievances to be submitted. This failure has the potential to affect all 63 residents who reside in the facility. Findings Include:The Filing Grievances/Complaints policy dated 12/2004 documents Our facility will assist residents, their representatives (sponsors), other interested family members, or resident advocates in filing grievances or complaints when such requests are made. The Ombudsman Program Residents' Rights Booklet (undated) documents Your personal property rights. You have the right to keep and wear your own clothing. Your facility must try to keep your property from being lost or stolen. If your property is missing, the facility must try to find it.The Resident Council meeting minutes dated 7/8/2025 documents, R11, R28, R38, R48, and R64 all confirmed they did not know what a grievance was or how to file a grievance.The facility census sheet dated 8/18/2025 documents 63 residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-06 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to notify the Residents Family/Representative promptly of a change of condition for one of three residents (R1) reviewed for injury of unknown origin in the sample of three. Findings include: The Notification of Resident Change in Condition Policy (undated) documents Policy: It is the policy of this facility to promptly notify the resident, their legal representative(s) and attending physician of changes in the resident's health condition. Policy Specifications: To establish guidelines for assuring residents, their legal representatives and attending physicians are informed of changes in the resident's condition. Responsibility: Director of Nursing and Licensed Nurses. Standards: 1. A licensed nurse shall promptly inform the resident, consults with the resident's physician and if known, notify the residents legal representative or an interested family member of: a. An accident involving the resident in which there is a potential for an actual injury which could require nursing or medical intervention. b. A significant change…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-06-25 · tag F0550 — failed to protect resident dignity and rights — widespreadHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to promote an environment free of inappropriate staff behavior and failed to provide respect and dignity for residents. This failure has the potential to affect all 79 residents residing in the Facility. Findings include: The Facility Resident Census Roster, dated 6/19/25, documents 79 Residents residing in the Facility. The Facility Statement of Resident Rights, undated, documents: the Resident has a right to a dignified existence, self-determination and communication with and access to persons and services inside and outside the Facility; must treat each Resident with respect and dignity and care for each Resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each Resident's individuality; protect and promote the rights of the Resident; and has the right to be treated with respect and dignity; have a right to a safe and homelike environment including but not limited to treatment and supports for daily living safely; and a safe comfortable and homelike…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-06-25 · tag F0610 — failed to investigate and act on abuse reports — widespreadRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to conduct a thorough abuse investigation for two of four residents (R1 and R2) reviewed for abuse and failed to protect residents from further potential abuse. This failure has the potential to affect all 79 Residents residing in the Facility. Findings include: The Facility Abuse Prevention Program Policy, dated 10/2022, documents: the Facility must affirm the right of our residents to be free from abuse; prohibits abuse; facility has established a resident sensitive and resident secure environment; assures that the Facility is doing all that is within its control to prevent occurrences of abuse; the Facility will establish an environment that promotes resident sensitivity and resident security; identify occurrences and patterns of potential mistreatment; immediately protect residents involved in identified reports of possible abuse; implement systems to promptly and aggressively investigate all reports and allegations of abuse and make necessary changes to prevent future occurrences; filing accurate and timely investigation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-25 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the Facility failed to notify Resident Physicians and Resident Representatives for an Abuse incident for two of four Residents (R1 and R2) reviewed for notification of change in a sample of four. Findings include: The Facility Abuse Prevention Program Policy, dated 10/2022, documents: the Facility must affirm the right of our residents to be free from abuse; prohibits abuse; facility has established a resident sensitive and resident secure environment; assures that the Facility is doing all that is within its control to prevent occurrences of abuse; implement systems to promptly and aggressively investigate all reports and allegations of abuse abuse is defined as physical or mental injury inflicted upon a resident other than by accidental means and is the willful infliction of injury resulting in physical harm, pain or mental anguish, physical abuse includes hitting, slapping, pinching, kicking and controlling behavior through corporal punishment; verbal abuse is a gestured language that willfully includes disparaging and derogatory terms to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-25 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the Facility failed to protect one of four Residents (R1) from a Resident Perpetrator (R2) reviewed for abuse in the sample of four. Findings include: The Facility Abuse Prevention Program Policy, dated 10/2022, documents: the Facility must affirm the right of our residents to be free from abuse; prohibits abuse; facility has established a resident sensitive and resident secure environment; assures that the Facility is doing all that is within its control to prevent occurrences of abuse; the Facility will establish an environment that promotes resident sensitivity and resident security; identify occurrences and patterns of potential mistreatment; immediately protect residents involved in identified reports of possible abuse; implement systems to promptly and aggressively investigate all reports and allegations of abuse and make necessary changes to prevent future occurrences; facility is committed to protecting residents from abuse from anyone including other residents; abuse is defined as physical or mental injury inflicted upon a resident other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-25 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to report an allegation of abuse to the local State Agency for two of four residents (R1and R2) reviewed for Abuse in a sample of four. Findings include: The Facility Abuse Prevention Program Policy, dated 10/2022, documents: the Facility must affirm the right of our residents to be free from abuse; prohibits abuse; facility has established a resident sensitive and resident secure environment; assures that the Facility is doing all that is within its control to prevent occurrences of abuse; the Facility will identify occurrences and patterns of potential mistreatment; immediately protect residents involved in identified reports of possible abuse; implement systems to promptly and aggressively investigate all reports and allegations of abuse and make necessary changes to prevent future occurrences; filing accurate and timely investigation reports; abuse is defined as physical or mental injury inflicted upon a resident other than by accidental means and is the willful infliction of injury resulting in physical harm, pain or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-17 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to immediately report an allegation of misappropriation of funds to the State Agency and the administrator and immediately report an allegation of sexual abuse to the State Agency one of three residents (R1) reviewed for Abuse in the sample of three. Findings include: The facility's Abuse Prevention Program policy dated 10/2022 documents, Internal Reporting Requirements and Identification of Allegations: Employees are required to report any incident, allegation or suspicion of potential abuse, neglect, exploitation, mistreatment, or misappropriation of resident property they observe, hear about, or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator, or to a compliance hotline or compliance officer. External Reporting. 1. Initial Reporting of Allegations: When an allegation of abuse, exploitation, neglect, mistreatment, or misappropriation of resident property has been made, the administrator, or designee shall notify Department of Public Health's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-17 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to investigate an allegation of abuse for one of three residents (R1) reviewed for investigation of abuse in the sample of three. Findings include: The facility's Abuse Prevention Program policy dated 10/2022 documents, All incident will be documents, whether or not abuse, neglect, exploitation, mistreatment or misappropriation of resident property occurred, was alleged or suspected. Any incident or allegation involving abuse, neglect, exploitation, mistreatment, or misappropriation of resident property will result in an investigation. On 5-16-25 at 10:50 AM V17 (CNA) stated, Last Sunday while I was working second shift, (R1) told me that a staff member took (R1's) money to get (R1) food and never brought back the money or the food. (R1) did not know who took her money and did not describe the staff member. I did not report this to a nurse or the Administrator (V1). On 5-16-25 at 11:50 AM V1 stated, An investigation has not been done regarding (R1) alleging a staff member stole her money. The facility's Abuse Investigations…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure mechanical lift transfers were safely completed for one (R2) of three residents reviewed for falls in the sample of nine. Findings include: The facility Safe Lifting and Movement of Residents policy and procedure, dated August 2008, documents Mechanical lifting devices shall be used for any resident needing a two person assist. The facility Using a Portable Lifting Machine policy and procedure, dated August 2008, documents The portable lift should be used by two staff members. The facility fall log documents R2 had a change in center of gravity on 4/12/25 at 11:50 AM. The Fall Investigation for R2, dated 4/12/25 at 11:50 AM documents V14 CNA (Certified Nursing Assistant) was transferring R2 with a mechanical lift and during maneuvering R2 in the mechanical lift sling into R2's high back reclining wheelchair a change in center of gravity occurred causing (mechanical) lift to tip over. V14 CNA yelled for help, V15 LPN (Licensed Practical Nurse) overheard V14 CNA yelling for help and observed R2 and V14…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-05 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to report a potential allegation of abuse to the State Agency for one (R1) of three residents reviewed for abuse in the sample of eight. Findings include: The facility's undated Abuse Prevention Training Program - Protocol documents Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. The objective of the Abuse Prevention Program is to comply with the seven-step approach to abuse and neglect detection and prevention. Employees are required to report any allegation of potential abuse, neglect, exploitation, mistreatment or misappropriation of resident property they observe, hear about, or suspect to the administrator immediately, to an immediate supervisor who must then immediately report it to the administrator. An initial report to the State licensing agency (Named Agency), shall be made immediately after the resident has been assessed and the alleged perpetrator has been removed. This same policy also documents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-05 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to identify and investigate a potential allegation of abuse for one (R1) of three residents reviewed for abuse in the sample of eight. Findings include: The facility's undated Abuse Prevention Training Program - Protocol documents Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. The objective of the Abuse Prevention Program is to comply with the seven-step approach to abuse and neglect detection and prevention. The staff, with the physician's input (as needed), will investigate alleged occurrences of abuse and neglect to clarify what happened and identify possible causes. As soon as possible after an allegation of abuse, neglect, mistreatment, misappropriation of resident property, or exploitation, the administrator or designee will initiate an investigation into the allegation which may include the following elements: Interviewing all persons who may have knowledge of the alleged incident, including, but not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-21 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to investigate thoroughly and protect (by not removing the male CNA/Certified Nurse Aid) pending an investigation for one (R4) of three residents reviewed for abuse in a sample of seven. Findings include: Facility Abuse and Neglect Policy, revised August 2008, documents, The staff will investigate alleged occurrences of abuse to clarify what happened and identify possible causes. The facility will remove any alleged perpetrators of abuse from any further contact with residents pending an investigation. If the alleged perpetrator is an employee, the employee will be sent home and advised not to return to work until further notice. That employee shall be immediately suspended without pay, not having any further resident contact, pending the outcome of the investigation. Interview all persons who may have knowledge of the incident. Facility final Reportable Event submitted to the state agency by V1 Administrator, dated 1/16/25, documents, Event occurred on 1/11/25 at 7PM, and (R4) has Alzheimer's disease and demonstrates…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-02-13 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to provide daily sanitation of the facility and resident rooms during outbreaks of respiratory and gastrointestinal viruses. This failure has the potential to affect all 76 residents in the facility. Findings include: Resident Room Roster dated 2/11/25 indicates there were 76 residents in the facility on that date. On 2/11/25 a tracking document presented by V3, ICP (Infection Control Preventionist) indicated between 1/25/25 and 2/3/25 23 residents were identified as having symptoms of nausea/vomiting/diarrhea and two residents (R4 and R8) diagnosed with Norovirus; nine residents identified as having respiratory symptoms including shortness of breath/cough with six residents identified positive for Influenza A and five residents positive for RSV (Respiratory Syncytial Virus). On 2/11/25 at 12:15pm V8, Housekeeping Manager was assisting R6 to change rooms by packing up R6's belongings. V8 stated, I'm the only housekeeper here right now, there are no other housekeepers in the building. One housekeeper would be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-12-20 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to have a routine cleaning schedule for the kitchen, document or have an expiration date for bread, keep the floor and steamer oven clean, store food off the floor, keep sanitization logs for the dishwasher, and keep freezer/cooler/refrigerator temperature logs. These failures have the potential to affect all 73 residents living in the facility. Findings include: On 12/18/24 at 1:09PM, during the tour of the kitchen there was no cleaning schedule posted for staff, and no cleaning check off sheets for the staff; multiple boxes of food stacked on top of one another in the middle of the freezer on the floor; no sanitization logs posted or able to be provided for the dishwasher; no freezer or cooler/refrigerator temperature logs posted on the freezer or cooler/refrigerator and unable to be provided; eight/8 loaves of bread were on the food storage racks with no delivery date, box, or expiration date on the bread; the kitchen steamer/oven had a build-up of a black sticky substance on the bottom; and the kitchen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-12-20 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to have a procedure to reduce the risk of Legionella in the facility's water system. This failure has the potential to affect all 73 residents living in the facility. Findings include: On 12/17/24 at 11:28AM and during the survey through 12/20/24, V3 Maintenance Director was unable to provide any information/documentation on the facility's Legionella procedures, water system, or risk assessment. On 12/17/24 at 11:28 AM, V3 Maintenance Director stated, I do not flush the pipes for Legionella or have a water management plan. What is that? All I do is check temperatures on the hallways weekly for the water temperatures, and I have been here since February 2024. On 12/18/24 at 10:00 AM, V4 IP/Infection Preventionist stated, I don't do anything with Legionella Disease water plan at all, and we have had no residents with Legionella. The Facility Long term care application for Medicare and Medicaid, dated 12/17/24, documents 73 residents currently reside in the facility. Facility Water Management Program, undated, documents It is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-12-20 · tag F0887 — widespreadEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to maintain documentation of COVID-19 staff vaccinations, screening, offering, or education. This failure has the potential to affect all 73 residents living in the facility. Findings include: Facility COVID-19 Vaccine, effective 1/4/21, documents, The Infection Control Coordinator will maintain surveillance data on COVID-19 vaccine coverage. Surveillance data will be made available to staff as part of educational efforts to improve vaccination rates among employees. On 12/18/24 at 10:00AM and during the survey through 12/20/24, V4 IP/Infection Preventionist was unable to provide any documentation regarding staff COVID-19 vaccinations, screening, offering, or education. On 12/18/24 at 10:00 AM, V4 IP stated, I don't know what staff is fully vaccinated or not for COVID-19. I have not screened, educated, or offered staff the COVID-19 vaccination. The Facility Long term care application for Medicare and Medicaid, dated 12/17/24, documents 73 residents currently reside in the facility.
- Potential for harm · Dcited before2024-12-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to complete thorough fall investigations for three (R15, R48, and R49) residents of eight residents reviewed for falls in the sample of 25. Findings include: On 12/18/24 at 8:55 am, V1 Administrator stated V2 DON (Director of Nursing) oversees all the resident falls. The falls are discussed in morning meeting, and they come up with interventions and update the care plans. On 12/19/24 at 9:20 am, V2 DON (Director of Nursing) stated about 85 percent of the Nurses the facility uses are from the local Agency Service, so all I have is what is there. V2 DON stated, Details of the fall is what's missing in the (computer system) and that is all the information V2 has regarding resident falls. V2 DON stated falls are discussed in the morning meetings with the IDT (interdisciplinary team), interventions are decided and placed on the resident's care plan at that time. V2 DON confirmed she does not always know the root cause of the resident fall due to lack of documentation from the Nurses. On 12/19/24 at 11:15 am, V1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-25 · tag F0947 — failed to train nurse aides adequately — widespreadEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure the required in-service training was completed for Certified Nursing Assistants/CNA. This failure has the potential to affect all 61 residents residing in the facility. Findings include: The Facility Assessment for (named facility), signed and dated 8/8/24, documents, Required in-service training for nurse aides. In-service training must: Be sufficient to ensure the continuing competence of nurse aides but must be no less than 12 hours per year. Include dementia management training and resident abuse prevention training. Address areas of weakness as determined in nurse aides' performance reviews and facility assessment and may address the special needs of residents as determined by the facility staff. For nurse aids providing services to individuals with cognitive impairments, also address the care of the cognitively impaired. The facility's Certified Nursing Assistant job description, revised October 2020, documents, Staff Development Functions: Attend and participate in facility in-service training programs as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to implement their Abuse Prevention Program to protect residents from repeated physical abuse for one (R4) of four residents reviewed for abuse in the sample of six. Findings include: The facility's Abuse Prevention Program policy, dated 10/2022, documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. This policy continues to state VI. Protection of Residents. The facility will take steps…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to report an allegation of resident-to-resident verbal and physical abuse for two (R3 and R4) of four residents reviewed for abuse in a sample of six. Findings include: The facility's Abuse Prevention Program policy, dated 10/2022, documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. This policy continues with V. Internal Reporting Requirements and Identification of Allegations: Employees are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to investigate a potential allegation of resident-to-resident verbal and physical abuse for two (R3 and R4) of four residents reviewed for abuse in a sample of six. Findings include: The facility's Abuse Prevention Program policy, dated 10/2022, documents, This facility affirms the right of our residents to be free from abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff or mistreatment. This facility therefore prohibits abuse, neglect, exploitation, misappropriation of property, and mistreatment of residents. In order to do so, the facility has attempted to establish a resident sensitive and resident secure environment. The purpose of this policy is to assure that the facility is doing all that is within its control to prevent occurrences of abuse, neglect, exploitation, misappropriation of property, deprivation of goods and services by staff and mistreatment of residents. This policy continues with Abuse means any physical or mental injury or sexual assault inflicted upon a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to provide a copy of the bed hold policy for residents transferring to the hospital for one (R3) of three residents reviewed for bed holds in the sample of six. Findings Include: The facility's undated Bed Hold Policy documents, There may be instances when a Facility Resident leaves the Facility for medical or therapeutic reasons. If the Resident pays the Facility to hold the bed open, the Facility guarantees availability of a bed on Resident's return to the Facility. In such cases, Facility may be able to re-admit Resident to the same room and bed, but this is not assured. The facility's Transfer and Discharge Policy, dated March 2014, documents, Policy: To assure resident transfers and discharges will be conducted in accordance with residents' rights, physician's orders, and in such a manner as to maintain continuity of care for the resident. This policy continues with Policy Specifications: 4. Relocation rights including bed hold and readmission rights will be maintained in all transfers. R3's clinical record documents that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-06-24 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to serve food at a palatable and appetizing temperature. These failures have the potential to affect all 68 residents residing within the facility. Findings include: The facility's Resident Roster dated 6-21-24 documents the facility had 68 residents residing within the facility. The facility's Monitoring Food Temperature for Meal Service policy dated 12-18-18 documents, 1. Prior to serving a meal, food temperatures will be taken and documented for all hot and cold foods to ensure proper serving temperatures. Any food item not found at the correct holding/serving temperatures will not be served but will undergo the appropriate corrective action listed below. 2. Temperature for each food time will be recorded on the Food Temperature Log. Foods that required a corrective action (such as reheating) will have the new temperature recorded with a notation of the corrective action intervention. If the serving/holding temperature of a hot food time is not at 135 degrees F (Fahrenheit) or higher when checked prior to meal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-28 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify a resident's representative of a significant change in condition for 1 of 3 (R1) residents reviewed for Improper Nursing Care. Findings include: The Change in a Resident's Condition or Status policy revised 8/2008 documents Our facility shall promptly notify the resident, his or her representative of change in the resident's medical/mental condition and/or status. 3. Director of Nursing or designee will notify the resident/legal representative when: a. The resident is involved in any accident, incident or unusual occurrences with or without injury. 4. Notification will be made as soon as possible. 5. The Director of Nursing or designee will record in the resident's medical record information relative to change in the resident's medical/mental condition or status. R1 was admitted on [DATE] with the diagnoses of Dementia without Behavioral Disturbance, Psychotic Disturbance, Mood Disturbance and Anxiety; Anxiety Disorder and Cognitive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-28 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to allow a resident readmission to the facility; initiate the required Involuntary Discharge Documents which include evidence the resident was a danger to the facility upon his return; and failed to assist the resident in finding an alternate, suitable placement. This affected one resident (R1) of three residents (R3, R4) reviewed for Transfer and Discharge. Findings: The Transfer and Discharge Policy dated 3/14 documents, Policy Specifications: 1. The facility shall permit all residents to remain in the facility and not transfer or discharge except in those circumstances outlined in the Residents Rights and in accordance with state-outlined involuntary relocation procedures. The Involuntary Relocation Policy effective 2014 documents 5. Involuntary relocation or discharges, both within the facility or between facilities, will only occur under the following situations, and will be documented in the resident's record: a. Transfer or discharge is necessary for the resident's welfare and needs which cannot be met in the facility.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-01-25 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to offer bedtime snacks to six of 18 residents (R6, R19, R50, R54, R65, R130) reviewed for bedtime snacks in the sample of 27. Findings include: The facility's Fortified Foods, Supplements, and Snacks policy dated 2020 documents, Snacks: Regular food items that are available on the units or can be specified to be served at designated times such as HS (night-time) and generally are not required to be ordered by a physician. The resident's acceptance of the fortified foods, two cal. (calorie) medication pass, and other supplements/snacks is monitored for resident tolerance and acceptance by the dining services manager and registered dietician. Acceptance observational data may be included in a progress notes, care planning summary documentation, or by other members of the interdisciplinary team in designated locations in the medical record such as nursing or therapy notes. 1. R6's Order Summary Report dated 1-24-24 documents R6 has the diagnoses of Dementia and Vitamin Deficiency. R6's Medical Record does not include any…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-25 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a call light was in reach for three residents (R31, R55, and R280) out of 18 residents reviewed for call lights in the sample 27. Finding include: The Call Light System Policy dated 2/2014, documents, It is the policy of this facility to provide a means of communication to meet the needs of each resident. R31's Current Medical Record documents that R31 was admitted to the facility on [DATE] with diagnosis that included Hemiplegia and Hemiparesis following Cerebral Infarction Affecting Left Non-dominant Side, Type 2 Diabetes Mellitus, Anxiety Disorder, and Major Depressive Disorder. R31's Minimum Data Set assessment dated [DATE] documents R31 has a BIMs (Brief Interview of Mental Status) of 13 (cognition intact). On 1/21/24 at 10:10 AM, R31 was sitting in her (reclining wheelchair) in the middle of her room watching television. R31 stated that she was not feeling well and would like to go to bed. R31's call light was clipped to her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-25 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to obtain a level II PASARR (Pre-admission Screening and Resident Review) evaluation for one of one resident (R6) reviewed for no level II PASARR with the diagnosis of a mental illness in the sample of 27. Findings include: The facility's Pre-admission Documents dated 10-1-2019 documents, Policy: To establish uniform guidelines for all facilities to follow in gathering all required documents prior to admitting residents to the facility. admission will ensure any state and/or federal pre-screening is performed, as required by regulations, prior to admission. Requirements include OBRA (Omnibus Budget Reconciliation Act) Screens, sex offender screening, and a criminal background check. R6's admission Note dated 6-9-23 documents R6 was admitted to the facility from another assisted living facility after being hospitalized for a manic episode. This same note documents R6 has the diagnoses of Paranoid Schizophrenia, Depression, Dementia, and Anxiety. R6's Notice of PASARR Level I Screen Outcome dated 6-9-23 documents R6's Level I…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-25 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to complete and implement gradual dose reductions (GDR) while continuing psychotropic medication for one (R61) of three residents reviewed for psychotropic medications in a sample of 27. Findings include: The facility's undated Medication Regimen Review/MRR Policy documents, Standards: 3. Documentation of the drug review will be made in the resident's medical record by signature of reviewer and date. 4. Specifics regarding the Drug Regimen Review will be documented on a drug regimen review form which includes potential or actual problems, drug interaction or potential adverse drug reactions or any irregularities found and suggestions for laboratory tests. If there are no recommendations, this will be noted. The facility's Antipsychotic Medication Use Policy, dated August 2008, documents, Policy Interpretation and Implementation: 14. The Physician shall respond appropriately by changing or stopping problematic doses or medications, or clearly documenting (based on assessing the situation) why the benefits of the medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-12-21 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to wear hairnets while in the kitchen around food and clean dishes. This failure could affect all 76 residents who currently reside in the facility. Findings Include: The Facility's Hair Restraints policy dated 2020 documents Hair restraints shall be worn by all Dining Services staff when in food production areas, dishwashing areas, or when serving food. Hair restrains, hats, and/or beard guards shall be used to prevent hair from contacting exposed food, Facial hair is discouraged. Any facial hair that is longer the eyebrow shall require coverage with a beard guard in the production and dishwashing areas. On 12/20/23 at 8:50 AM V10 (Cook) was standing in the kitchen. V10 did not have a hat, head covering or hair restraint of any sort on. V10 stated I try to always remember to put a hair net on. V10 confirmed that he had served breakfast this morning without his hair net on also. On 12/20/23 at 11:00 AM V9 (Dishwasher) was unloading the dishwasher. V9 had a full beard and did not have on a beard guard. V11 (Dietary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-21 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to properly store medications for two residents (R13, R14) during a routine medication pass. Findings Include: The Facility's Storage of Medications policy dated 10/27/2014 documents, (This Pharmacy) dispenses medications in containers that meet regulatory requirements, including standards set forth by the United States Pharmacopeia (USP). Medications are kept in these containers. Nurses may not transfer medications from one container to another or return partially used medication to the original containers. All medications dispensed by the pharmacy are stored in the container with the pharmacy label. On 12/20/23 at 9:00 AM V6 (Registered Nurse) opened the top of her medication cart and there was a clear medication cup full of medicines. V6 stated, Those are (R13)'s morning medications, I was going to take them down to him in a little bit. V6 stated, I shouldn't have put the pills in the top of my cart unlabeled, but I do know whose they are. R13's Medication Administration Record for 12/20/23 8:00 AM lists R13's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-30 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure resident's bed was free from debris and an eating container for one (R4) of three residents reviewed for comfortable living environment in a sample of three. Findings include: The facility's Resident Rights for People in Long Term Care Facilities handbook, undated, documents, You have the right to safety and good care. Your facility must provide services to keep your physical and mental health, and sense of satisfaction. R4's Diagnoses include: Cerebral palsy, ventricular tachycardia, cardiogenic shock, chronic obstructive pulmonary disease, diabetes, amputation of left lower leg, respiratory failure, anxiety disorder, weakness, chronic kidney disease, major depressive disorder. R4's 9/13/23 Progress Note documents: Resident admitted to facility on (Hospice). Tremors noted to bilateral hands and needs assist with meals. R4's Minimum Data Set (MDS), dated [DATE], documents: R4 has a BIMS (Brief Interview of Mental Status) score of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent a fall, and failed to provide immediate transfer to emergent medical care for one (R1) of three residents reviewed for accidents/hospital transfers in a sample of three. This failure resulted in R1 being hospitalized with left hip fracture. Findings include: The facility's Falls - Clinical Protocol Policy, dated 8/2008, documents: 3.a. Risk factors for subsequent falling include lightheadedness or dizziness, multiple medications, musculoskeletal abnormalities, peripheral neuropathy, gait and balance disorders, cognitive impairment, weakness, environmental hazards, confusion, visual impairment, and illnesses affecting the central nervous system and blood pressure. 2.a. Frail elderly individuals are often at greater risk for serious adverse consequences of falls. R1's diagnoses included: Major depressive disorder, diabetes mellitus, Alzheimer's disease atherosclerotic heart disease, pain in left hip, repeated falls, hypoglycemia, metabolic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-08-09 · tag F0809 — failed to serve meals on a reasonable schedule — patternEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure room meal trays were delivered on time for 24 of 24 residents (R5, R8-R30) reviewed for timeliness of meals in a sample of 30. Findings include: A Daily Meal Time posting (undated) documents that the facility's breakfast is served at 7:30am, lunch at 12:00pm, and dinner at 5:30pm. On 8/8/23 V22 (R2's Family) stated when R2 was a resident at the facility, R2's room meal trays were not delivered in a timely manner. On 8/8/23 at 12:00p.m. residents were noted in the dining room being served lunch. At the same time, R5, R8-R30 remained in their rooms waiting for room trays to be delivered. At approximately 1:25pm. carts containing room trays were delivered to the resident halls for staff to deliver to residents' rooms. On 8/08/23 at 1:30 pm, V21 (Certified Nurse Aide/CNA) was serving room trays on the front right hallway before proceeding to finish passing room trays on the front left hallway. At 1:33 pm, V21 stated this was not the time that room trays are supposed to be passed to residents in their rooms.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-09 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to ensure medications were not left at a resident's beside without determining the resident's ability to self-administer medications for one of one resident (R8) reviewed for self-administration of medications in a sample of 30. Findings include: A Self-Administration of Medications policy dated 11/3/14 states, For those residents who self-administer medications, the interdisciplinary team verifies the resident's ability to self-administer medications by means of a skill assessment conducted on a (quarterly) basis or when there is a significant change in condition. A Medication Administration Policy dated 2/2014 states, Residents will be positively identified prior to medication administration and shall not be left alone until the medication is consumed or refused. On 8/8/23 at 8:55a.m. V7 (Registered Nurse) was standing at a medication cart in the hallway. V7 stated that nurses are not supposed to leave medications at residents' bedside but, instead, must watch resident's take their medications before leaving the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-09 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to prevent a greater than 5% medication error rate during the medication pass when there were two medication errors out of 25 opportunities which equals an 8% medication error rate affecting one of three residents (R8) reviewed for medication errors in a sample of 30. Findings include: A Medication Administration Policy dated 2/2014 states, Drugs will be administered in accordance with orders of licensed medical practitioners of the State in which the facility operates. In addition, this policy states, The medication administration record (MAR) will be verified against physician's orders. On 8/8/23 from 8:50am to 9:30a.m V7 (registered Nurse/RN) was administering residents' morning medications (Meds). V7 administered a total of 25 meds during that time. At 8:55am, while preparing to dispense and administer R8's morning meds, V7 scrolled to R8's MAR, which contains physician's orders for medications, to review the meds that were due for R8 at that time. V7 dispensed into a cup the correct dosages of R8's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-12-20 · tag F0577 — widespreadAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure the facility's survey results, including previous five years, were readily and easily accessible to residents for review. This failure has the potential to affect all 73 residents residing in the facility. Findings include: The state Long-Term Care Ombudsman Program Residents Rights for People in Long-Term Care Facilities, dated 11/28/18 documents You (residents) have the right to see reports of all inspections by the (State agency) from the last five years and the most recent review of your facility along with any plan that your facility gave to the surveyors saying how your facility plans to correct the problem. The facility's Statement of Resident Rights policy and procedure within the facility's admission Contract, documents The resident has the right to - Examine the results of the most recent survey of the facility conducted by Federal or State surveyors and any plan of correction in effect with respect to the facility. The facility must - Post in a place readily accessible to residents and family…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-12-20 · tag F0623 — widespreadProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to document in the resident's Electronic Medical Record or provide written notification to the resident/resident representative, of the reason for emergent hospital transfer/discharge. This failure has the potential to affect all 73 residents residing at the facility. Findings Include: Facility's Transfer and Discharge Policy (Undated) documents: Policy: To assure resident transfers and discharges will be conducted in accordance with residents' rights, physician's orders, and in such a manner as to maintain continuity of care for the resident. Facility's Notice of a Transfer or Discharge Policy (Undated) documents: Our facility shall provide a resident and/or the resident's representative (sponsor) with appropriate notice of an impending transfer or discharge. Include in written notice to the resident/authorized legal representative the following: i. Reason for transfer/discharge; ii. Effective date of transfer/discharge; iii. Location to which the resident will be transferred/discharged ; 4.d. In the event temporary transfer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2024-12-20 · tag F0625 — widespreadNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide a copy of the Bed Hold Policy notification to residents/residents' representatives for emergent hospital transfer/discharge. This failure has the potential to affect all 73 residents residing in the facility. Findings Include: Facility's Bed Hold Policy Notification (Undated) documents: This Bed Hold Policy will be given to you at the time of admission and a copy will be given to you each time you are transferred from the facility. Under normal circumstances, if you leave the facility for a hospitalization, you will be readmitted to the first available bed in a semi-private room. Facility's Transfer and Discharge Policy (Undated) documents: Policy: To assure resident transfers and discharges will be conducted in accordance with residents' rights, physician's orders, and in such a manner as to maintain continuity of care for the resident. Facility's Notice of a Transfer or Discharge Policy (Undated) documents: 4. d. In the event temporary transfer is made to a physician's office or outpatient clinic, the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-12-20 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure the nurse staffing posting was completed daily, included the total nursing hours worked and failed to retain 18 months of the posting. This failure has the potential to affect all 73 residents residing in the facility. Findings include: On 12/17/24 at 8:45 am, the facility Nurse Staffing Posting was noted to be at the receptionist desk. This form does not include the total hours for Nursing Staff. On 12/19/24 at 2:30 pm, the Nurse Staffing Posting was noted resting on top of the receptionist desk without the total of Nursing hours calculated. V1 Administrator stated this is the form the facility uses for the Nurse Staffing and HR completes the form daily. V1 confirmed there are no total hours documented on this form for CNA's (Certified Nursing Assistants), LPN's (Licensed Practical Nurses), or RN's (Registered Nurses). On 12/19/24 at 2:45 pm, V1 Administrator provided four months (September through December) of Nursing Staff postings. These postings did not include 11/12/24, 12/7/24, 12/8/24, 12/13/24,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$232,727 in federal fines across 1 penalty.
- $232,727 — penalty dated 2024-09-25
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SENIOR LIVING HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 10/01/2019 |
| ATRU LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 10/01/2019 |
| BENSENVILLE HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 10/01/2019 |
| LHCH LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 10/01/2019 |
| MIRIAM LANGSNER TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 06/19/2020 |
| NACHUM LANGSNER TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 12/12/2019 |
| VALES, KATHRYN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 10/01/2019 |
| MATTHEWS, MARK | Individual | W-2 MANAGING EMPLOYEE | — | since 06/24/2022 |
| SALAZAR DUJUA, ANNA SARAH | Individual | CORPORATE DIRECTOR | — | since 04/04/2020 |
| TRUHLAR, SUSAN | Individual | CORPORATE DIRECTOR | — | since 04/04/2020 |
6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $572K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IL
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145000. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.