Majestic Care Of New Haven

Location & what’s nearby

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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

Therapy staffing: this home’s payroll records show 0.13 therapist hours per resident per day in 2026Q1 — more than 10% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 109 beds and averages 70.1 residents a day — about 64% occupied, or roughly 39 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.36 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.46 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.05 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.74 hrs/resident/day on weekends vs 3.60 on weekdays — 24% thinner on weekends — a notable drop. RN hours go from 0.56 to 0.21 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

21 citations, most serious first. The 10 most serious are shown; the remaining 11 are one tap away and print in full.

• Potential for harm · Dcited before2026-04-01 · tag F0600 — failed to protect residents from abuse and neglect — isolated
  Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review, the facility failed to protect the resident's right to be free from physical abuse by staff for 1 of 3 resident's reviewed (Resident B). Findings include:On 4/1/26 at 12:50 P.M., Resident B's record was reviewed. Diagnoses included dementia. A quarterly Minimum Data Set (MDS) assessment, dated 1/15/26, indicated Resident B had moderately impaired cognition with no behaviors. He used a wheelchair for mobility, was able to propel himself short distances, but required moderate assistance for long distances. A care plan, dated 8/8/25, indicated Resident B had episodes of physical and verbal aggression towards others, trying to get their attention. He might hit, push, yell at, or antagonize others and block their way from getting past him in the hallway. Interventions included: approach the resident in a calm and friendly manner; explain to resident what you are doing prior to initiating a task; offer distraction or activity such as snack or watching a movie; remove him from the situation; and if he becomes combative or resistive, postpone…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
• Potential for harm · E2026-01-09 · tag F0803 — failed to meet residents' dietary needs — pattern
  Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, record review and interview the facility failed to ensure, dinning staff were following menu tickets for 4 of 4 residents reviewed. (Resident 46, Resident 49, Resident 63 and Resident 67)Findings include:During a dining observation on 01/04/2026 at 11:45 AM, it was observed Resident 63 and Resident 67 were not served broccoli salad on their lunch trays. A review of the residents' food tickets confirmed both individuals were scheduled to receive the broccoli salad as part of their meal.During a dining observation on 01/05/2026 at 12:02 PM, Resident 67 indicated he did not receive any garlic bread. He further stated that he frequently does not receive items listed on his meal ticket and that no substitutions are provided.A review of the food meal posting, dated 01/05/26, on 01/05/2026 12:08 PM, indicated garlic bread was listed. The sign was not modified to include a substitute if needed.A review of grievances on 1/8/26 at 12:20 PM indicated the following:A grievance related to Resident 46, dated 12/6/25, indicated she was having trouble with the lunch/dinning…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2026-01-09 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
  Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and record review, the facility failed to ensure puree meals were consistently temperature-tested for 4 of 4 residents observed.Finding include:During an observation on 01/04/2026 at 11:38 AM, dietary staff was temping the food, and the puree broccoli temped at 130 F.In a interview, on 01/04/2026 at 11:38 AM, [NAME] 11 indicated the food was below temperature, then asked if she should place food back to be reheated. [NAME] 11 indicated, she would be placing food on the burner to cook. A record review of food temperature logs, dated December 2025 indicated the following:On 12/31/25, there was no temperature record for the breakfast puree, lunch puree, or dinner puree.On 12/27/25, there was no temperature record for the breakfast puree, lunch puree, or dinner puree.On 12/25/25, there was no temperature record for the breakfast puree, lunch puree, or dinner puree.On 12/18/25, there was no temperature record for the breakfast puree, lunch puree, or dinner puree.On 12/14/25, there was no temperature record for the breakfast puree, lunch puree, or dinner…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2026-01-09 · tag F0865 — failed to run a quality-improvement (QAPI) program — pattern
  Have a plan that describes the process for conducting QAPI and QAA activities.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on record review, observation, and interview; the facility failed to ensure an effective process was in place to prevent recurrent medication storage concerns for 1 of 3 carts reviewed.Findings include: During an observation, on 01/04/2026 at 11:08 AM, a bottle of liquid medication was observed with the liquid level approximately 1.5 inches from the top if the bottle. The medication label had NOT OPEN in capital letters with black marker. There was no open date on the bottle. Licensed Practical Nurse (LPN) 2 opened the lid. A puncture to the inner seal was observed with red liquid on the puncture and around inner part of lid. The multiple dose bottle was opened and used. Resident 47's record was reviewed on 1/4/26 at 11:22AM. The medication was discontinued and did not have an active order. The open bottle of a multiple dose container without an open date prompted a citation of F0761. The [NAME] Report for the facility was reviewed on 1/4/26 at 8:52AM. The report indicated the facility was cited for F0761 Labeling/Store Drugs and Biologicals on the following dates 07/2022,…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Administration Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-01-09 · tag F0580 — failed to tell family and doctor about changes — isolated
  Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on record review and interview the facility failed to notify a family of transfer for 1 of 4 residents reviewed. (Resident 2)Findings include: Resident 2's record review began on 1/4/26 at 10:14 AM. Resident 2's diagnosis included history of myocardial infraction (heart attack), chronic obstructive pulmonary disease, and heart disease.A progress note, dated 10/26/25 at 10:15PM, indicated the resident was sent to ER for chest pain not relieved by Nitroglycerin tablet sublingual and per resident request. EMS was called.There were no progress notes to indicate Resident 2's emergency contact was notified of their trip to the Emergency Room. There was no note in the record to indicate Resident 2 did not want his emergency contact notified. Resident 2 was his own responsible party with his brother named as emergency contact.Resident 2's care plan indicated family was involved with the resident in the last 14 days yet did not indicate Resident 2 did not want brother involved in care or contacted in case of an emergency:Resident 2 indicated it was very important to choose what clothes…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2026-01-09 · tag F0600 — failed to protect residents from abuse and neglect — isolated
  Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review, the facility failed to ensure residents were free from verbal abuse for 1 of 2 residents reviewed (Resident 67).Findings included:During an interview on 01/07/2026 at 9:46 AM, Resident 67 indicated facility staff spoke with him inappropriately. Resident 67 indicated Licensed Practical Nurse (LPN) 9, Qualified Medication Aide (QMA) 10, and the Rehabilitation Director (RD) were present in his room that morning while discussing the condition of his room walls being half painted. Resident 67 indicated the RD stated she would submit a maintenance request. Resident 67 indicated he stated he had never lived in a place where the walls were half painted. Resident 67 indicated the RD stated how were the walls in prison. Resident 67 indicated prison was no place for a black educated man such as himself and indicated he had never been to prison. Resident 67 indicated the RD stated she was going to leave because she was outnumbered. Resident 67 indicated he interpreted this statement to mean the RD was leaving because she was the only white person in the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-01-09 · tag F0697 — failed to manage pain — isolated
  Provide safe, appropriate pain management for a resident who requires such services.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review, the facility failed to ensure pain management was provided for 1 of 3 residents reviewed (Resident 11). Findings included:Resident 11's record was reviewed on 1/4/2026. Diagnoses included pain in the right leg, other specified arthritis (unspecified site), primary osteoarthritis of the left elbow, primary osteoarthritis of the left shoulder, lumbago with sciatica, and systemic lupus erythematosus (unspecified).A review of physician orders, dated 11/10/2025 at 11:15 AM, indicated to give oxycodone-Acetaminophen Oral Tablet 7.5-325 MG 1 tablet by mouth every 8 hours as needed for severe pain greater then 7 on the pain scale. The order had a discontinued date of 12/18/2025.A review of physician orders dated 12/18/2025 at 12:30 PM indicated to give oxycodone-Acetaminophen Oral Tablet 7.5-325 MG 1 tablet by mouth every 8 hours as needed for severe pain greater than 7 on the pain scale.A review of Resident 11's current Care Plan indicated the resident was at risk of pain due to arthritis, lupus, and sciatica, with a goal date of 2/16/2026.…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2026-01-09 · tag F0698 — failed to provide proper dialysis care — isolated
  Provide safe, appropriate dialysis care/services for a resident who requires such services.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review, the facility failed to ensure collaboration with the off-site dialysis center for 1 of 1 resident reviewed (Resident 7).Findings included:Resident 7's record was reviewed on 01/04/2026 at 10:34 AM. Diagnoses included end stage renal disease and dependence on renal dialysis.A review of Resident 7's dialysis communication record indicated the pre-dialysis section did not include vital signs and was incomplete on 01/05/2026, 12/30/2025, 12/28/2025, 12/26/2025, 12/23/2025, 12/21/2025, 12/19/2025, 12/17/2025, and 12/10/2025.During an interview, on 01/07/2026 at 10:10 AM, Resident 7 indicated he took a folder to dialysis and inside it contained his medications and the dialysis communication form. Resident 7 indicated the facility did not always complete the form.During an interview, on 01/07/2026, the Director of Nursing (DON) indicated the facility did not complete the pre-dialysis section on the communication form as the facility had its own assessments. The DON indicated the assessment contained the same information and was sent with the resident…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2026-01-09 · tag F0761 — failed to label and store drugs safely — isolated
  Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation and record review the facility failed to ensure only current medications and medications with an open date were present in medication carts for 1 of 3 carts reviewed. Findings include: During an observation on 01/04/2026 at 11:08 AM, a bottle of medication was observed with the liquid level approximately 1.5 inches from the top of the bottle. The medication label had NOT OPEN in capital letters written in black marker. There was no open date on the bottle. Licensed Practical Nurse (LPN) 2 opened the lid. The inner seal was punctured with red liquid on the puncture and around inner part of lid. The multiple dose bottle was opened and some of the medication used. The medication was labeled with Resident 47's information. The medication was Guaifenesin liquid 100mg/5ml. The medication pharmacy label was dated 5/25/25 as being dispensed.Resident 47's record was reviewed on 1/4/26 at 11:22AM. Resident 47 did not have an active order for Guaifenesin liquid 100mg/5ml. In an interview, on 1/4/26 at 11:30 AM, the Director of Nursing (DON) indicated Resident 47 should…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Pharmacy Service Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2025-01-27 · tag F0761 — failed to label and store drugs safely — isolated
  Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure labeling of opened medications on 1 of 2 medication carts reviewed. ( Resident 55, Resident 9, and Resident 49) Findings include: During an observation on [DATE] at 10:27 AM, with Qualified Medical Assistant 4, in the 200 Hall medication cart, in the top drawer was the following: an inhaler of Trelegy Ellipta labeled for Resident 55 had an expiration date of [DATE] no open date. Resident 9's inhaler of Flucticsalme AER, had an open date of [DATE] and an expiration date of [DATE]. Resident 49's inhaler of Fluticsame Spr, had no open date and a expiration date of [DATE]. In an interview, on [DATE] at 10:32 AM, QMA 4 indicated the staff would usually go through the cart to make sure everything was labeled, then discard the medication that was not labeled or was expired. In an interview, on [DATE] at 11:30 AM, the Director of Nursing indicated she spoke to the pharmacy and the 3 inhalers should have been removed from the cart. 1.…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

About 74% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.9M paid to related parties — landlords or management companies under common ownership — equal to about 24% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IN