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Lafon Nursing Facility Of The Holy Family

6900 Chef Menteur Hwy, New Orleans, LA 70126 · Non profit - Corporation · 155 certified beds · (504) 241-6285 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0609) — most recent Mar 20251 immediate-jeopardy citation$156,653 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $156,653 in federal fines (most recent 2024-07-31)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (66%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
4511 Downman Rd · (504) 245-4000 · Call to confirm hours
Pharmacy
7701 Dwyer Rd · (504) 605-4002 · Call to confirm hours
Grocery
7342 Chef Menteur Hwy · (504) 242-3123 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased22.2%17.8%15.4%worse
Long-stay residents who lose too much weight4.1%5.2%5.4%better
Long-stay residents with a catheter left in their bladder1.4%1.2%0.9%worse
Long-stay residents with a urinary tract infection2.1%2.1%2.0%typical
Long-stay residents with depressive symptoms0.0%2.3%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.4%3.5%3.3%typical
Long-stay residents whose ability to walk worsened28.0%17.9%16.1%worse
Long-stay residents on antianxiety or hypnotic medication14.2%23.2%18.9%better
Long-stay residents given the seasonal flu vaccine85.2%94.9%95.3%worse
Long-stay residents with pressure ulcers4.9%5.6%4.7%typical
Long-stay residents with worsening bladder/bowel control15.0%15.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table26.2%22.7%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.6%3.1%1.4%better than state — see note marked double-dagger below the table
Long-stay hospitalizations per 1,000 resident days4.102.561.67worse
Long-stay outpatient ER visits per 1,000 resident days3.292.741.80worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.21U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.05hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.21 therapist hours per resident per day in 2026Q1 — more than 24% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.121.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.19
RN hours/ resident / day
1.46
LPN hours/ resident / day
2.14
Aide hours/ resident / day
3.80
Total nurse hours/ resident / day
0.15
RN hoursweekends
65.9%
Total nursing turnover
75.0%
RN turnover

How full it usually is: this home is certified for 155 beds and averages 79.1 residents a day — about 51% occupied, or roughly 76 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.80 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.19 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.14 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.14 hrs/resident/day on weekends vs 4.07 on weekdays — 23% thinner on weekends — a notable drop. RN hours go from 0.21 to 0.15 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 66% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

2
deficiencies at the latest standard inspection (2025-08-27)
3
at the previous standard inspection (2024-09-16)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

34 citations, most serious first. The 11 most serious are shown; the remaining 23 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-07-31 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to keep a resident's environment free of accidents/hazards by failing to ensure the facility's staff used mechanical lift slings that were in good condition for 2 (Resident #3 and Resident #R4) of 4 (Resident #1, Resident #2, Resident #3, Resident #R4) residents investigated for mechanical lift transfers. This deficient practice resulted in an Immediate Jeopardy situation on 04/12/2024 at 4:10 p.m. for Resident #3, when S6Certified Nursing Assistant (CNA) and S10CNA transferred Resident #3 using a mechanical lift, the mechanical lift sling's strap broke, and Resident #3, hit her head when she fell to the floor and had to be sent to the emergency room (ER). The Immediate Jeopardy situation continued on 07/30/2024 at 3:42 p.m., when S4CNA and S5CNA were observed transferring Resident #R4 using a mechanical lift sling on which the blue straps of the sling had been altered/removed. S1Administrator was notified of the Immediate Jeopardy on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-04-23 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to maintain the resident's right to confidentiality of their medical records for 80 (Resident #1, Resident #2, Resident #3, Resident #R4, Resident #R5, Resident #R7, Resident #R8, Resident #R9, Resident #R10, Resident #R11, Resident #R12, Resident #R13, Resident #R14, Resident #R15, Resident #R16, Resident #R17, Resident #R18, Resident #R19, Resident #R20, Resident #R21, Resident #R22, Resident #R23, Resident #R24, Resident #R25, Resident #R26, Resident #R27, Resident #R28, Resident #R29, Resident #R30, Resident #R31, Resident #R32, Resident #R33, Resident #R34, Resident #R35, Resident #R36, Resident #R37, Resident #R38, Resident #R39, Resident #R40, Resident #R41, Resident #R42, Resident #R43. Resident #R44, Resident #R45, Resident #R46, Resident #R47, Resident #R48, Resident #R49, Resident #R50, Resident #R51, Resident #R52, Resident #R53, Resident #R54, Resident #R55, Resident #R56, Resident #R57, Resident #R58, Resident #R59, Resident #R60, Resident #R61, Resident #R62, Resident #R63, Resident #R64, Resident #R65,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-23 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident received the correct enteral feeding (liquid nutrition that was administered through a tube directly into the stomach) for 1 (Resident #3) of 1 sampled residents investigated for enteral feedings.Findings:Review of Resident #3's April 2026 physician's orders revealed, in part, an order to administer Glucerna 1.2 (a type of enteral feeding) at 50 milliliters (ml) per hour for 12 hours a day, and if tolerated, to increase the rate to 60 ml per hour for 21 hours a day.Observation on 04/21/2026 at 1:20PM revealed Isosource (a type of enteral feeding) was being administered to Resident #3 at a rate of 60cml per hour.In an interview and observation on 04/21/2026 at 1:31PM, S8Licensed Practical Nurse (LPN) confirmed Isosource was currently being administered to Resident #3 at 60 ml per hour. S8LPN further indicated the Isosource was the wrong enteral feeding type, and confirmed Resident #3's physician's order was to administer Glucerna 1.2 at 60 ml per hour.In an interview on 04/21/2026 at 2:13PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-23 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record reviews, the facility failed to ensure the medication error rate was not greater than 5 percent by having a medication error rate of 29 percent for 1 (Resident #R4) of 8 sampled residents observed during medication administration. Findings:Review of the facility's undated Administering Medications policy revealed, in part, medications were to be administered within one hour of their prescribed time, unless otherwise specified. Review of Resident #R4's April 2026 Physician Orders and April 2026 electronic Medical Administration Record (eMAR) revealed the following medications were scheduled to be administered at 9:00AM: Aspirin (medication used to prevent blood clots) Enteric Coated (EC) 81 milligrams (mg) one tablet by mouth once a day; Calcium Carbonate (medication used as supplement) 600mg one tablet by mouth twice a day; Ascorbic Acid (Vitamin C supplement, medication used to replace vitamin C in the body) 500mg one tablet by mouth once a day; Carvediolol (medication used to treat heart conditions) 25mg one tablet by mouth twice a day;…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-23 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure a resident received medications as ordered by the physician for 1 (Resident #2) of 3 sampled residents records reviewed for pharmaceutical services. Findings:Review of Resident #2's medical records revealed, in part, Resident #2 was re-admitted to the facility after a hospital stay on 03/09/2026. Review of Resident #2's handwritten physician's order sheet revealed in part, on 03/09/2026, Resident #2's physician gave orders for Resident #2 to be administered:-2 tablets of Acetaminophen (a medication used to treat mild pain and/or headaches) 500 milligrams (mg) every 6 hours as needed;-1 tablet of Eliquis (a blood thinning medication) 2.5 mg two times a day;-1 tablet of Buspirone (a medication for anxiety) 5 mg three times a day;-2 tablets of Losartan (a medication used to treat high blood pressure) 25 mg every day;-1 tablet of Mirtazapine (a medication used to treat depression) 7.5 mg every night;-2 tablets of Quetiapine (a medication used to treat mental health issues) 25 mg every night;-1 tablet of Senna Oral (a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-23 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview, and record reviews, the facility failed to ensure nurses documented the administration of enteral feeding (liquid nutrition that was administered through a tube directly into the stomach) for 1 (Resident #3) of 1 sampled residents investigated for enteral feedings.Findings:Review of Resident #3's April 2026 physician's orders revealed, in part, an order to administer Glucerna 1.2 (a type of enteral feeding) at 50 milliliters (ml) per hour for 12 hours a day, and if tolerated, to increase the rate to 60 ml per hour for 21 hours a day.Review of Resident #3's April 2026 eMAR revealed, in part, no documentation staff administered Resident #3's Glucerna 1.2 at 60 ml per hour for 21 hours on 04/21/2026 and 04/22/2026.Observation on 04/21/2026 at 9:40AM revealed, Resident #3 was being administered Glucerna 1.2 at 60 ml per hour.Observation on 04/22/2026 at 2:41PM revealed, Resident #3 was being administered Glucerna 1.2 at 60 ml per hour.In an interview on 04/23/2026 at 11:04AM, S3Director of Nursing indicated when the nurses administered Resident #3's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-23 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the S6Treatment Nurse completed appropriate hand hygiene when performing wound care for 1 (Resident #1) of 1 sampled residents observed for infection control practices during wound care. Findings:Review of the facility's Using Gloves policy and procedure, with a revised date of 03/10/2011, revealed, in part, employees were to wash hands after removing gloves. Further review revealed gloves did not replace handwashing. Review of Resident #1's April 2026 physician's orders revealed, in part, cleanse Resident #1's diabetic wound to the left second toe with normal saline or wound cleanser, pat dry, apply silver alginate (dressing with silver to prevent infections) to the wound bed, and cover with a clean dry dressing three times a week and as needed. Observation on 04/21/2026 at 10:43AM revealed S6Treatment Nurse removed the dressing to Resident #1's left second toe, removed her gloves, did not perform hand hygiene, and applied new gloves. Further observation revealed S6Treatment Nurse then cleaned…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-23 · tag F0947 — failed to train nurse aides adequately — isolated
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record reviews, the facility failed to ensure the facility's Certified Nursing Assistants (CNAs) received no less than 12 hour of in-services per year for 1 (S12CNA) of 4 sampled CNA's personnel records reviewed for training requirements.Findings:Review of S12CNA's personnel file revealed, in part, S12CNA was hired on 03/23/2025. Further review revealed S12CNA had not completed 12 hours of in-service training annually. In an interview on 04/23/2026 at 4:23PM, S1Chief Operations Officer indicated the facility had no documented evidence S12CNA had completed 12 hours of in-service training annually.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-22 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to maintain accurate records for 1 (Resident #3) of 3 sampled residents reviewed for accurate documentation. Findings:Review of the facility's undated Licensed Practical Nurse (LPN) job description revealed, in part, duties and responsibilities included maintaining accurate documentation of nursing care, including nurse's notes and electronic records. Review of the facility's undated Checking Gastric Residual Volume (GRV) policy and procedure, revealed, in part, the person performing this procedure should record the date and time the procedure was performed and the amount of gastric residual in the resident's medical record. Review of Resident #3's December 2025 physician's orders revealed, in part, an order dated 11/11/2025 for Isosource 1.5 (a type of liquid nutritional supplement that is typically given through a tube directly inserted into the stomach) at 58 milliliters (mL)/hour via percutaneous endoscopic gastrostomy (PEG) tube (a tube inserted through the skin into the stomach to provide liquid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure:1. Enhanced Barrier Precaution (EBP) signage was posted in a conspicuous place to identify a resident on EBP (Resident #3); and,2. Staff wore proper protective equipment (PPE) for EBP during high contact patient care activities (Resident #3). This deficient practice was identified for 1 (Resident #3) of 3 sampled residents reviewed for resident quality of care. Findings: Review of the facility's undated CNA job description revealed, in part, duties and responsibilities included following infection control and safety procedures to prevent the spread of disease and ensure a safe environment. Review of the facility's undated Assistant Director of Nursing (ADON) job description revealed, in part, essential duties and responsibilities as the infection control preventionist included ensuring nursing staff followed safety procedures, including the use of PPE and proper infection control protocols. 1.Review of the facility's undated EBP policy and procedure revealed, in part, EBP was indicated for residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-22 · tag F0914 — isolated
    Provide bedrooms that don't allow residents to see each other when privacy is needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure residents in semiprivate rooms had a ceiling suspended curtain around the bed for 2 (Resident #3, Resident #R4) of 4 sampled residents observed for environmental requirements. Findings:Observation on 12/18/2025 at 9:45AM revealed Resident #R4 did not have a ceiling suspended privacy curtain suspended around Resident #R4's bed as required, to ensure privacy. Observation on 12/18/2025 at 1:45PM revealed Resident #3 did not have a ceiling suspended privacy curtain suspended around Resident #3's bed as required, to ensure privacy. In an interview on 12/18/2025 at 12:44PM, S7CNA indicated the above mentioned residents were in semi-private rooms and both currently had a roommate. Observation on 12/22/2025 at 9:30AM revealed Resident #3 did not have a ceiling suspended privacy curtain suspended around Resident #3's bed as required, to ensure privacy. Observation on 12/22/2025 at 1:42PM revealed Resident #R4 did not have a ceiling suspended privacy curtain suspended around Resident #R4's bed as required, to ensure privacy.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
Show the remaining 23 citations
  • Potential for harm · Dcited before2025-08-27 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interviews, the facility failed to ensure staff followed the manufacturer's instructions for the 3 compartment sink to correctly sanitize dishware. Findings:In an interview on 08/27/2025 at 1:20PM, S4Dietary indicated he routinely washed dishes in the 3 compartment sink. S4Dietary explained that he would dip the dishes into the sanitization solution in the 3 compartment sink, remove the dishes from the sanitization solution, and would place the dishes on the side to air dry. S4Dietary further indicated he did not soak dishes in the sanitization compartment of the 3 compartment sink for any specific amount of time. Observation on 08/27/2025 at 1:26PM revealed the manufacturer's instructions were posted on the wall near the 3 compartment sink that indicated to expose all area's surfaces of the dishware in the sanitization solution for no less than one minute and then allow to air dry. In an interview on 08/27/2025 at 1:26PM, S5Dietary Manager indicated S4Dietary should have followed the manufacturer's instructions posted on the wall near the 3 compartment sink…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-21 · tag F0627 — pattern
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to: 1. Ensure a referral to home health was completed prior to a resident's discharge as ordered (Resident #1); and, 2. Clarify a resident's discharge order to ensure a resident had all the necessary supplies and equipment for Percutaneous Endoscopic Gastrostomy (PEG) tube (a feeding tube inserted directly into the stomach through a small incision in the abdomen) feeding before the resident was discharge home (Resident #1). This deficient practice was identified for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for discharge requirements. Findings: Review of the facility's Discharge and Plan policy with a revision date of 03/2025 revealed, in part, the facility should make referrals to local agencies, and support services that could assist in accommodating the resident's post-discharge preferences, as appropriate. 1. Review of Resident #1's Physician's Telephone Order dated 04/07/2025 revealed, in part, an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-21 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure transfer or discharge reports were completed for 3 (Resident #1, Resident #2, Resident #3) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for transfer and discharge requirements. Findings: Review of the facility's transfer and d ischarge plan policy statement with a revision date of 03/2025, revealed, in part, the discharge summary should include the following: a. recapitulation of the resident's stay at the facility (a concise summary of the resident's stay and course of treatment in the facility); b. a final summary of the resident's status at the time of the discharge available for release to authorized individuals and agencies, with the consent of the resident or representative; and Review of Resident #1's record revealed, in part, Resident #1 was discharged on 04/10/2025. Review of Resident #1's t ransfer/d ischarge r eport dated 04/10/2025 revealed, in part, no chief complaint (reason for transfer), no relevant information including detailed instructions for ongoing care and no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-19 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure a notice of employees' rights against retaliation for reporting crimes against residents was posted in a conspicuous location. Findings: Review of the United States Social Security Act Title XI, Part A, Section 1150B(d)(3) dated 08/14/1935 and amended on 09/26/2024 revealed, in part, each long-term care facility shall post conspicuously in an appropriate location a sign specifying the rights of employees against retaliation for reporting crimes against residents of the facility. Further review revealed, such sign shall include a statement that an employee may file a complaint against a long-term care facility that violates the provisions against retaliation with respect to the manner of filing such a complaint. Observation of the facility's employee common areas on 03/18/2025 at 3:00PM revealed no conspicuous signage related to employees' rights against retaliation for reporting suspected crimes. In an interview on 03/18/2025 at 3:10PM, S6Licensed Practical Nurse (LPN) indicated there was no signage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-19 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure an allegation of abuse was reported to the State Survey Agency within the required two hours for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for abuse. Findings: Review of the facility's Abuse Investigation and Reporting policy and procedure dated 03/04/2024 revealed, in part, an alleged violation of abuse, neglect, exploitation or mistreatment would be reported immediately to the State Survey Agency, but not later than 2 hours if the alleged violation involved abuse or had resulted in serious bodily injury. Review of the Louisiana Department of Health (LDH) Health Standards Incident Report #271580 revealed, in part, an allegation of abuse involving Resident #1: -Occurred on 02/19/2025; -Was discovered on 02/21/2025 at 9:39AM; and, -Was entered into the Statewide Incident Management System (SIMS) reporting system on 02/21/2025 at 11:05AM. In an interview on 03/18/2025 at 12:20PM, S1Administrator indicated she was made aware of Resident #1's allegation of abuse on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-19 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interviews and record reviews, the facility failed to complete a performance review within 12 months for 1 (S8Certified Nursing Assistant [CNA]) of 5 (S7CNA, S8CNA, S9CNA, S10CNA, S11CNA) personnel records reviewed. Findings: Review of S8CNA's personnel record revealed, in part, S8CNA had a hire date of 03/10/2023. Further review revealed S8CNA's last performance review was dated 03/13/2024. There was no documented evidence, and the facility could not provide any documented evidence a performance review was completed for S8CNA within the past 12 months. In an interview on 03/18/2025 at 1:45PM, S5Human Resources Director indicated the facility could not provide any documented evidence S8CNA had a performance review completed in the past 12 months. In an interview on 03/19/2025 at 12:58PM, S1Administrator confirmed a personnel performance review had not been conducted for S8CNA within the past 12 months as required and should have been.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to ensure monthly weights were documented for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for nutrition. Findings: Review of Resident #1's Care Plan revealed Resident #1 was care planned for monthly weight evaluation notifications as per the dietician's recommendations. Review of Resident #1's Weights and Vitals Report revealed no documented monthly weights for November 2024 and December 2024. In an interview on 03/13/2025 at 8:52AM, S4Dietitian stated she was not able to assess Resident #1's three month weight loss percentage on her 2/24/2025 nutritional assessment because there were no documented weights for November 2024 or December 2024 on Resident #1's Weights and Vitals Summary. In an interview on 03/13/2025 at 9:35AM, S3Compliance Executive Nurse (CEN) indicated it is the policy of the facility to obtain monthly weights on all residents. S3CEN confirmed there were no documented weights for Resident #1 for November 2024 and December 2024. S3CEN further indicated there…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-16 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure a Discharge/Transfer Minimum Data Set (MDS) assessment was completed and transmitted timely for 1 (Resident #66) of 3 (Resident #12, Resident #66, and Resident #80) residents reviewed for resident assessment. Findings: Review of Resident #66's record revealed, in part, Resident #66 was admitted to the facility on [DATE] and was transferred to the hospital on [DATE]. Further review revealed Resident #66 was discharged from the facility and did not return to the facility. Further review of Resident #66's records revealed, in part, no documented evidence a transfer and discharge assessment was completed and/or transmitted since he was discharged . In a telephone interview on 09/13/2024 at 2:08 p.m., S3License Practical Nurse/Minimum Data Set (S3LPN/MDS) confirmed Resident #66's discharge MDS was not completed and transmitted and should have been. In an interview on 09/16/2024 at 11:03 a.m., S7Director of Nursing confirmed Resident #66 did not have…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-16 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure the accuracy of a Minimum Data Set (MDS) assessment for 1 (Resident #12) of 3 (Resident #12, Resident #66, and Resident #80) sampled residents reviewed. Findings: Review of Resident #12's MDS with an assessment referenced date (ARD) of 08/01/2024, revealed, in part, Resident #12 had a brief interview of mental status (BIMS) score of 15, which indicated she was cognitively intact. Further review revealed the bedrail was used less than daily documented as a physical restraint while Resident #12 was in bed. Review of Resident #12's care plan revealed, in part, there was no documentation, and the facility did not provide any documentation of Resident #12 being care planned for restraints. Observation on 09/13/2024 at 1:39 p.m. revealed Resident #12 did not have any bedrails on her bed. In an interview on 09/13/2024 at 1:39 p.m. with Resident #12 confirmed she did not have side rails on her bed. In a telephone interview on 09/13/2024 at 2:08 p.m , S3License Practical Nurse confirmed Resident #12's MDS was coded for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-16 · tag F0730 — isolated
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to complete performance reviews and provide in-service education based on the outcome of these reviews annually for 2 (S5Certified Nursing Assistant [CNA], S6Receptionist [Rec]) of 3 (S4CNA, S5CNA, S6Rec) ) sampled unlicensed personnel. Findings; Review of S4CNA's personnel record revealed, in part, a hire date of 03/27/2024. Further review of S4CNA's personnel record revealed no documented evidence and the provider did not present any documented evidence of an annual performance evaluation for S4CNA. Review of S5CNA's personnel record revealed, in part, a hire date of 10/03/2022. Further review of S5CNA's personnel record revealed no documented evidence and the provider did not present any documented evidence of an annual performance evaluation for S5CNA. Review of S6Rec's personnel record revealed, in part, a hire date of 04/24/2012. Further review of S5CNA's personnel record revealed no documented evidence and the provider did not present any documented evidence of an annual performance evaluation for S6Rec. In an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interview, the facility failed to ensure staff placed a floor mat on the floor while a resident was in bed per a resident's plan of care as a safety precaution for 1 (Resident #3) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents. Findings: Review of Resident #3's February 2024 Physician Orders revealed, in part, floor mats for safety precaution with an order start date of 08/29/2023. Review of Resident #3's fall scale assessment dated [DATE] revealed a score or 75. A score of 75 indicated a high risk for falls. Review of Resident #3's care plan revealed, in part, Resident #3 was identified as having a potential for falls and injuries related to impaired mobility and the need for assistance with activities of daily living. Further review revealed a intervention included to place a floor mat at the bedside when Resident #3 was in bed. Observation on 02/29/2024 at 1:54 p.m. revealed S6Certified Nursing Assistant (CNA) and S7CNA transferred Resident #3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observation, and interviews, the facility failed to ensure a physician's order for pain medication was transcribed to the medical record for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) records reviewed. Findings: Review of Resident #1's physician progress notes dated 02/28/2024 revealed, in part, Resident #1 did not complain of pain at the time of visit; however, after the visit the nursing staff stated Tylenol did not relieve Resident #1's pain. Review of Resident #1's record revealed a copy of a physician's order dated 02/28/2024 for Tramadol 50mg (milligrams) tablets to take 1 every 8 hours prn (as needed) for pain. Review of Resident #1's March 2024 physician's orders revealed no documented evidence of an order for Tramadol 50mg (milligrams) tablets 1 tablet every 8 hours prn for pain. Review of the facility's pharmacy delivery sheet dated 02/28/2024 at 4:41 p.m. revealed, in part, Resident #1 received 30 Tramadol 50mg tablets. The pharmacy delivery sheet was signed as received by S5Licensed Practical Nurse (LPN). Observation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations, and interviews, the facility failed to: 1. Ensure a resident's pressure ulcer (a wound caused by pressure) wound assessments were completed at least weekly for 2 (Resident #48 and Resident #289) of 4 (Resident #3, Resident #17, Resident #48, and Resident #289) sampled residents investigated for pressure ulcers; and, 2. Ensure a resident's pressure ulcer wound care was performed per physician's orders for 1 (Resident #289) of 4 (Resident #3, Resident #17, Resident #48, and Resident #289) sampled residents investigated for pressure ulcers. Findings: 1.) Resident #48 Review of Resident #48's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 09/06/2023 revealed, in part, Resident #48 had a diagnosis of a Stage IV Pressure Ulcer (a wound that extends into deep tissues including muscle, tendons, and ligaments) of the right hip, which was not present on admission to the facility. Review of Resident #48's Right Hip Stage IV Pressure Ulcer care plan initiated on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to establish and maintain a method of communication with the contracted dialysis facility for 1 (Resident #67) of 1 (Resident #67) sampled residents reviewed for dialysis services. Findings: Review of the facility's Care of a Resident with End-Stage Renal Disease policy and procedure revealed, in part, agreements between the facility and the contracted dialysis facility include all aspects of how the resident's care will be managed, including how information will be exchanged between the facility and the dialysis facility. There was no documented evidence and the facility was unable to present any documented evidence that an agreement was established with the contracted dialysis facility in regards to communication of a resident's condition. Review of Resident #67's Minimum Data Set with an Assessment Reference Date of 09/13/2023 revealed, in part, Resident #67 had a diagnosis of End Stage Renal Disease and received dialysis services. Review of Resident #67's October 2023 Physician's Orders revealed, in part, an order for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0851 — pattern
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interviews, the facility failed to electronically submit accurate payroll information for direct care staffing as required. Findings: Review of the facility's Payroll Based and Journal (PB&J) report for Fiscal Year 2023 Quarter 3 (April 1 thru June 30), revealed, in part, the facility triggered for no Registered Nurse (RN) hours provided on 04/10/2023, 05/29/2023, 06/01/2023, 06/23/2023, and 06/26/2023. Record review of facility written time sheets revealed, in part, a minimum of 8 hours was provided by S9Corporate Registered Nurse (RN) on 04/10/2023, 05/29/2023, 06/23/2023, and 06/26/2023. Further review revealed, in part, the S2Director of Nursing (DON) provided 8 hours on 06/01/2023. In an interview on 10/25/2023 at 9:20 a.m., S8Facility Director, stated at the time the above mentioned PB&J report was completed, the S9Corporate RN and S2DON were not clocking into the time clock. S8Facility Director further stated the PB&J report was incorrect due to the RNs not clocking in.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-26 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observations, and interviews, the facility failed to: 1. Ensure staff used fresh water and a clean towel when performing incontinence care for 1 (Resident # 3) of the 1 sampled residents observed incontinence care; 2. Ensure staff changed their gloves and performed hand hygiene between wounds, when coming into contact with items in the environment, and between procedures for 4 (Resident #3, Resident #17, Resident #48, and Resident #289) of 4 (Resident #3, Resident #17, Resident #48, and Resident #289) sampled residents observed for wound care; 3. Ensure staff disinfected reusable medical equipment after use for 2 (Resident #1 and Resident #84) of 5 (Resident #1, Resident #84, Resident #48, Resident #8, and Resident #79) residents observed during medication administration. Findings: 1. Resident #3 Review of the facility's Perineal Care Policy and Procedure revealed, in part, the purpose of the procedure is to provide cleanliness and comfort to the resident, to prevent infections and skin irritation, and to observe the resident's skin condition. Further review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure the Skilled Nursing Facility Advance Beneficiary Notice (SNFABN), form Centers for Medicare and Medicaid Services (CMS)-10055, was completed prior to the discontinuation of Medicare Part A services (short term skilled nursing care and/or rehabilitation) for 2 (Resident #56 and Resident #25) of 3 (Resident #56, Resident #25, and Resident #189) residents reviewed for termination of Medicare Part A services. Findings: Review of the facility's Medicare Advanced Beneficiary Notice Policy revealed, in part, residents are informed in advance when changes will occur to their bills. 1. If the director of admissions or benefits coordinator believes (upon admission or during the resident's stay) that Medicare (Part A of the Fee for Service Medicare Program) will not pay for an otherwise covered skilled service(s), the resident (or representative) is notified in writing why the service(s) may not be covered and of the resident's potential liability for payment of the non-covered service(s). a. The facility issues the Skilled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and record review, the facility failed to ensure water accessible to residents did not exceed 120 degrees Fahrenheit for 2 (Room a and Room b) of 5 (Room a, Room b, Room c, Room d, and Room e) rooms observed for water temperature. Findings: Review of the facility's Safety of Water Temperatures policy and procedure revealed, in part, water heaters that service resident rooms, bathrooms, common areas, and tub/shower areas shall be set to temperatures of no more than 120 degrees Fahrenheit. Further review revealed maintenance staff shall conduct periodic tap water checks. Observation on 10/23/2023 at 10:54 a.m. revealed the water from the sink in Room a was hot to touch, and surveyor was unable to maintain their hand in the flow of water for more than 5 seconds due to the high temperature. Observation on 10/24/2023 at 11:32 a.m. revealed the water from the sink in Room a was hot to touch, and surveyor was unable to maintain their hand in the flow of water for more than 5 seconds due to the high temperature. Observation on 10/24/2023 at 11:33 a.m. revealed the water…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0729 — isolated
    Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record reviews and interview, the facility failed to have documented evidence the Certified Nursing Assistant (CNA) Registry was performed prior to hire for 1 (S10CNA) of 5 (S10CNA, S11CNA, S12CNA, S13CNA, and S14CNA)personnel records reviewed for state registry verification reviews. Findings: Review of S10CNA's personnel record revealed a hire date of 03/10/2023. Further review of S10CNA's personnel record revealed the CNA Registry was checked on 04/05/2023. There was no documented evidence and the facility did not present any documented evidence of the CNA Registry check that was completed upon hire for S10CNA. In an interview on 10/24/2023 at 11:42 a.m., S8Facility Director stated there was no documented evidence the CNA Registry check was completed for S10CNA upon hire.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to: 1) Ensure the surface of the freezer floor was kept clean; 2) Ensure food was not stored on the freezer floor; and, 3) Ensure food available for use was dated, labeled, and not left open to air. Findings: Review of the facility's Food Receiving and Storage policy revealed, in part, all foods stored in the freezer are covered, labeled and dated. Further review revealed foods in the walk-in are stored off the floor. Observation on 10/23/2023 at 09:10 a.m. of the facility's walk in freezer revealed, in part, a softball size clear frozen substance and a softball size red frozen substance on the floor of the walk in freezer. Further observation revealed an open plastic bag of frozen crab balls that were not labeled or dated. In an interview on 10/23/2023 at 9:10 a.m., S16Dietary Aide stated something must have spilled onto the freezer floor and it went unnoticed by the staff. S16Dietary Aide stated the bag of frozen crab balls should have been labeled, dated, and sealed after it was opened. Observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-22 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview the facility failed to immediately notify the responsible party of a change in skin condition to Resident's #1's right lower extremity for 1 (Resident#1) of 4 (Resident #1, Resident #2, Resident #3, and Resident #4 ) sampled residents. Findings: Review of S1Licensed Practical Nurse (LPN) nurse's wound assessment notes revealed in part: while performing wound care on 09/01/2023, S1LPN noticed a reddened area to Resident #1's Right foot. There was no documented evidence and the facility did not present any documented evidence of Resident #1's responsible party being immediately notified of Resident #1's change in skin condition. In an interview on 09/22/2023 at 2:45 p.m., S1LPN stated she did not have any documented evidence of the facility immediately notifying Resident #1's responsible party of the above mentioned change in skin condition until 09/05/2023.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-16 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to immediately notify the responsible party when there was a significant change in the resident's level of consciousness, decreased blood pressure requiring transportation to a local hospital for 1(Resident#1) of 5 (Resident #1, Resident #2, Resident #3, Resident #4 and Resident #5) of sampled Residents. Findings: Review of S3Licensed Practical Nurse nurse's notes revealed in part: on 06/21/2023 at 7:15 a.m. the shower aid returns Resident #1 to the room stating she noticed a change in Resident's #1 Level of Consciousness. Resident #1 was assessed vital signs Blood Pressure 61/33, Heart Rate 109, Respirations 34, and a Temperature of 96.6 F (Fahrenheit). Resident #1 was placed in a Trendelenburg position, the body was placed with the feet elevated above the head, and Resident #1 was escorted to a local hospital by Acadian ambulance service at 8:15 a.m. In an interview on 08-15-2023 the consumer stated on 06-20-2023 stated she arrived at the facility around looking for Resident #1 she was approached by the staff who directed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-08-27 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure resident MDS (Minimum Data Set) assessments were completed accurately and reflected the resident's status for 2 (Resident #6, Resident #9) of 19 (Resident #2, Resident #3, Resident #4, Resident #5, Resident #6, Resident #7, Resident #9, Resident #11, Resident #12, Resident #13, Resident #20, Resident #24, Resident #28, Resident #52, Resident #67, Resident #71, Resident #81, Resident #83, Resident #84) sampled residents reviewed for MDS accuracy. Findings:Resident #6 Review of Resident #6's quarterly MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 05/13/2025 revealed, in part, Resident #6 had one fall with no injury and one fall with major injury since prior assessment dated [DATE]. Review of Resident #6's quarterly MDS (Minimum Data Set) with ARD (Assessment Reference Date) of 08/12/2025 revealed, in part, Resident #6 had one fall with no injury and one fall with major injury since the prior assessment dated [DATE]. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$156,653 in federal fines across 1 penalty.

  • $156,653 — penalty dated 2024-07-31

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
LAFON NURSING FACILITY OF THE HOLY FAMILYOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/26/1968
MATTHEW, MICHELLEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/15/2025
WATKINS, ANIEZEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/20/2022
MCLENDON, RONALDIndividualADP OF THE SNFsince 03/16/2026

CMS files one row per role, so the 6 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.8M
Net patient revenuemost recent cost report
-24.6%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 85%Medicare 2%Other / private 13%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$282per resident / day
operating cost
$8,568per month
≈ monthly operating cost
$226per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in LA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Louisiana Medicaid page.

Typical monthly cost in Louisiana
$7,604/mo
Nursing home (semi-private)
$8,076/mo
Nursing home (private)
$5,163/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 195632. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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