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Mill Town Health And Rehabilitation

22 Maple Street, Amesbury, MA 01913 · For profit - Limited Liability company · 130 certified beds · (978) 388-4682 Medicare & Medicaid certified

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Special Focus candidate (CMS is watching this home)Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0607, F0609, F0610) — most recent Mar 2026Behavioral-health or dementia-care citation at the harm level (F0740)3 immediate-jeopardy citations1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$255,935 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 3 immediate-jeopardy problems — the most serious level
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (61) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $255,935 in federal fines (most recent 2026-05-20)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
24 Morrill Pl · (978) 388-5050 · Call to confirm hours
Pharmacy
Walgreens0.8 mi
15 Haverhill Rd · (978) 834-0014 · Call to confirm hours
Grocery
100 Macy St Unit M · (978) 388-7588 · Call to confirm hours
Park
140 Friend St · (978) 388-8137 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased40.6%16.4%15.4%worse
Long-stay residents who lose too much weight5.1%5.1%5.4%typical
Long-stay residents with a catheter left in their bladder0.9%0.8%0.9%typical
Long-stay residents with a urinary tract infection0.4%1.8%2.0%better
Long-stay residents with depressive symptoms9.7%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.5%3.4%3.3%typical
Long-stay residents whose ability to walk worsened32.1%15.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication33.3%19.5%18.9%worse
Long-stay residents given the seasonal flu vaccine81.5%94.8%95.3%worse
Long-stay residents with pressure ulcers4.2%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control28.6%21.2%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table52.2%21.4%17.1%check this — see note marked dagger below the table
Short-stay residents who newly got an antipsychotic medication16.7%1.4%1.4%worse
Short-stay residents rehospitalized after admission36.8%25.7%22.6%worse
Short-stay residents with an outpatient ER visit11.6%11.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days2.091.881.67worse
Long-stay outpatient ER visits per 1,000 resident days2.291.501.80worse

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

46.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 79 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

46.6%U.S. median 51.5%
Got home and stayed home
9.8%U.S. median 10.7%
Went back to hospital
0.26U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.15hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 37% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF46.6%CMS range 34.4–55.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.8%CMS range 7.0–12.910.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified87.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay4.2%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.2%CMS range 4.3–12.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.721.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.43
RN hours/ resident / day
0.97
LPN hours/ resident / day
1.69
Aide hours/ resident / day
3.10
Total nurse hours/ resident / day
0.33
RN hoursweekends
52.8%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 130 beds and averages 68.3 residents a day — about 53% occupied, or roughly 62 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.10 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.43 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.69 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.84 hrs/resident/day on weekends vs 3.20 on weekdays — 11% thinner on weekends. RN hours go from 0.47 to 0.33 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 53% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

17
deficiencies at the latest standard inspection (2025-05-29)
14
at the previous standard inspection (2024-06-25)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

61 citations, most serious first. The 15 most serious are shown; the remaining 46 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2024-06-25 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview the facility failed to notify the physician of a significant change in status for five Residents (#48, #79, #58, #9 and #60) out of a total sample of 26 residents. Specifically: -The facility failed to notify the physician or nurse practitioner when residents' blood glucose levels fell below parameters, or when insulin was held due to hypoglycemia. Findings include: Review of the facility policy Nursing Care of the Resident with Diabetes Mellitus (undated) indicated: -In type I (insulin-dependent diabetes mellitus) the body does not produce any significant amounts of insulin. -Normal blood glucose parameter is defined as 80-130 mg/dl (milligrams per deciliter) before meals and under 180 mg/dl after meals. -Conditions associated with diabetes include, but are not limited to, hypoglycemia, in which blood sugar levels are below the reference parameter, and hyperglycemia, in which blood sugar levels are above the reference parameter. Reference ranges for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2024-06-25 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview for 5 residents (#48, #79, #58, #9 and #60) out of a total sample of 26 residents, the facility failed to ensure it administered insulin to residents diagnosed with diabetes, according to physician orders and facility policy. Specifically: 1. The facility failed to follow physician orders for when to give or hold insulin based on blood glucose levels. 2. The facility failed to follow its policy and procedures for hypoglycemia and hyperglycemia. Findings include: According to the Merk Manual Professional Version (revised October 2023) a plasma glucose level of less than 70 mg/dL (milligrams per deciliter), in patients treated with glucose-lowering medications such as insulin, is considered hypoglycemia and should be treated to avoid a further decrease in blood glucose and consequences of hypoglycemia. Review of the facility policy Nursing Care of the Resident with Diabetes Mellitus (undated) indicated: -In type I (insulin-dependent diabetes mellitus) the body…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2024-06-25 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, policy review, staff education record review, Facility Assessment review, and interviews, the facility failed to ensure that the three out of thirteen nurses (Nurse #5, #6, and #10) completed annual training and competencies related to the provision of care and services for five insulin dependent Residents (#48, #79, #58, #9, and #60) out of a total sample of 26 Residents. Specifically, the facility failed to: 1.Notify the physician or nurse practitioner when residents' blood glucose levels fell below parameters, or when insulin was held due to hypoglycemia. 2.Follow physician orders for when to give or hold insulin based on blood glucose levels. Findings Include: According to the Board of Registration in Nursing, 244 CMR 9.00 &10.00: Standards of Conduct, Definitions and Severability; a competency is defined as the application of knowledge and the use of affective, cognitive, and psychomotor skills required for the role of a nurse licensed by the Board and for the delivery of safe nursing care in accordance with accepted standards of practice. Competency is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-05-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of four sampled residents (Resident #3), who required a mechanical lift for all transfers, the Facility failed to ensure he/she was provided with equipment that was specifically designed for and appropriate for safe use during a mechanical lift transfer. On 04/18/26 nursing staff attempted to transfer Resident #3 via mechanical lift using a repositioning device, not a designated lift sling, Resident #3 slid out of the mechanical lift, fell to the floor, hit his/her head and received skin tears as a result of the fall. Resident #3 was transferred to the Hospital Emergency Department and was diagnosed with an Intraparenchymal hemorrhage (brain bleed) as a result of the fall.Findings include:The Facility Policy, titled Safe Transfer with the Mechanical Lift, dated 06/2022, indicated manufacturer recommendations would be followed when using the mechanical lift to transfer residents to ensure the safety of the resident.Review of the User Instruction Manual for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · G2025-05-29 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure behavioral health services, related to Substance Use Disorder (SUD), were provided to one Resident (#70) out of a total sample of 22 residents. Specifically, the facility failed to follow up with Resident #70 as indicated by providing psychiatric talk therapy; and, during the time behavioral health services failed to follow up with Resident #70, after he/she used an illicit substance (cocaine) which required hospitalization. Findings Include: Review of the facility policy titled, Treatment Options for Residents with Substance Use Disorder, dated 11/4/24, indicated The facility will offer appropriate and individualized treatment for all residents living with the disease of addiction or with a history of substance use disorder. Any resident admitted to the facility who is diagnosed with a substance use disorder, or is diagnosed with such while a resident, will be offered and supported with enrolling and attending appropriate, evidence based, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-20 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of four sampled residents (Resident #1), the Facility failed to ensure nursing staff promptly notified his/her medical provider and health care proxy of a significant medication error.Findings include:The Facility Policy, titled, MD Notification, dated 02/2022, indicated nursing staff would notify the resident's physician of any change in the resident's condition, treatment, and/or medication issues.The Facility policy, titled Medication Error, dated as revised 07/2021, indicated:-Examples of medication errors included but were not limited to wrong medication, wrong dose, and wrong resident.-When a medication error was identified it would be reported to the resident's physician and representative.Resident #1 was admitted to the Facility in January 2025 with diagnoses that included Parkinson's Disease, diabetes, epilepsy, dementia, and atrial fibrillation.Review of Resident #1's Invocation of Health Care Proxy/Durable Power of Attorney for Health Care Form, dated 10/12/23, indicated Resident #1's Health Care Proxy was invoked.Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Potential for harm · D2026-05-20 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of four sampled residents (Resident #1), the Facility failed to ensure he/she was free from a significant medication error, when on 03/29/26, Resident #1 was administered his/her scheduled morning medications, and he/she was also administered Resident #2's medications in error.Findings include:The Facility Policy, titled Medication Error, dated as revised 07/2021, indicated:-It was the Facility policy to support the correct administration of medication to residents at all times.-Examples of medication errors included but were not limited to wrong medication, wrong dose, and wrong resident.Resident #1 was admitted to the Facility in January 2025 with diagnoses that included Parkinson's Disease, diabetes, epilepsy, dementia, and atrial fibrillation.Review of Resident #1's Medication Administration Record (MAR) for 03/2026 indicated that on the morning of 03/29/26 he/she was administered the following scheduled medications:-Aspirin (blood thinner) 81 milligrams (mg) capsule by mouth, daily.-Clopidogrel (antiplatelet) 75mg tablet by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2026-03-24 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for two of three sampled residents (Resident #2 and Resident #3), who were both severely cognitively impaired, unable to formulate consent and found engaged in touching in a sexual manner, the Facility failed to ensure staff consistently implemented and followed their abuse policy related to reporting abuse allegations, when on 03/04/26 although Certified Nurse Aide #2 immediately reported to Nurse #1 that Resident #2 and Resident #3 were witnessed engaging in sexual behavior, Administration however, was not made aware until on 03/05/26 (the following morning), and failed to ensure their abuse policy aligned with the requirement for allegations of abuse to be reported to their State Agency within two hours.Findings include:Review of the Facility Policy titled Investigation of Resident Abuse, Neglect, Mistreatment, Misappropriation of Resident Property Complaints/Allegations, dated June 2022, indicated any complaint, observation, or suspicion of resident abuse, neglect, mistreatment or misappropriation of resident property is reported to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-24 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for two of three sampled residents (Resident #2 and Resident #3), who were severely cognitively impaired and had been found by staff touching each other is a sexual manner, the Facility failed to ensure staff immediately reported an allegation of resident to resident sexual abuse to Administrative staff as required, so the Facility could report the incident to the State Survey Agency, within the two hour required time frame. On 03/04/26 although a staff member witnessed Resident #2 and Resident #3 engaging in sexual behavior with each other, it was not successfully reported to Administration until the following morning on 03/05/26, (almost 11 hours after the alleged incident occurred) and not reported to their State Agency until 1:29 P.M. that afternoon (more than 18 hours later).Findings include:Review of the Facility Policy titled Investigation of Resident Abuse, Neglect, Mistreatment, Misappropriation of Resident Property Complaints/Allegations, dated June 2022, indicated any complaint, observation, or suspicion of resident abuse,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-03 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who had a diagnoses of diabetes with physician's orders related to monitoring his/her blood glucose levels and had been found on the floor after an unwitnessed fall, the Facility failed to ensure he/she was provided with care and services that met professional standards of nursing practice, when nurses 1) failed to recognize signs and symptoms of hypoglycemia (low blood sugar) and assess and treat him/her per physician's orders, and 2) failed to adequately assess and provide first aid for a potential burn, after being observed to have a reddened area after having been found down and lying up against a baseboard heater.Findings include:1) The Facility Policy, titled Hypoglycemia, dated as revised 06/19/24, indicated nursing staff would appropriately respond to and treat residents who experienced a hypoglycemia episode, and would refer to the hypoglycemia protocol.The normal range for fingerstick blood sugar (BS) is 90-150 mg/dL (5.0-8.3 mmol/L) for fasting measurements and 90-180 mg/dL…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-03 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure they maintained a complete and accurate medical record when nursing staff failed to document neurological signs following an unwitnessed fall.Findings include:The Facility Policy, titled Charting and Documentation, dated 06/2022, indicated that all services provided to the resident, observations, and any changes in the resident's medical or mental condition would be documented in the resident's medical record.The Facility Policy titled Falls, dated 06/2022, indicated that if a resident had an unwitnessed fall, the Neurological Assessment would be initiated, and neurological signs would be taken and documented for a minimum of 72 hours.The Facility Policy, titled Neurological Assessment, dated 09/01/04, indicated a neurological assessment was a simple, quick assessment tool used to establish a baseline and recognize neurological trends and changes in a resident's condition. The assessment included cognitive status, pupillary response, blood pressure, heart rate,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-29 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to accurately complete the Minimum Data Set (MDS) assessment for six Residents (#14, #36, #65, #5, #29 and #62), out of 22 sampled residents. Specifically: 1. For Resident #14 the facility failed to ensure the MDS assessment was accurately coded for skin conditions (section M). 2. For Resident #36 the facility failed to ensure the MDS assessment was accurately coded for the use of restraints. 3. For Residents #65, #5 and #29, the facility failed to ensure the MDS assessment was accurately coded related to pneumococcal vaccination status. 4. For Resident #62, the facility failed to ensure the MDS assessment was accurately coded for a resident who had been discharged . Findings include: 1. Resident #14 was admitted to the facility in December 2024 with diagnoses of necrotizing fasciitis, septicemia and diabetes mellitus. Review of the most recent Minimum Data Set (MDS) assessment, dated 5/7/25, indicated that Resident #14 scored a 15 out of 15 on the Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-29 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility to ensure that services provided met professional standards for five Residents (#11, #36, #2, #21, #28), out of 22 total sampled residents. Specifically, 1. For Resident #11, the facility failed ensure that the air mattress was functioning. 2. For Residents #36, #2, #21, #28 the facility failed to ensure weekly skin checks were completed as indicated in the physician's orders. 3. For Resident #28, the facility failed to complete a baseline AIMS (Abnormal Involuntary Movement Scale) assessment upon admission and at the initiation of an antipsychotic medication. Findings include: 1. Resident #11 was admitted to the facility in September 2019 with diagnoses that include anoxic brain damage, aphasia following cerebral infarction and dysphagia (difficulty swallowing). Review of the most recent Minimum Data Set (MDS) Assessment, dated 3/19/25, indicated a Brief Interview for Mental Status (BIMS) score of 15 out of a possible 15, indicating that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-29 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interviews, the facility failed to review and implement wound physician treatment recommendations for one Resident (#14) out of a total sample of 22 residents. Findings include: Review of the facility policy, titled Skin Care Program and Protocols, revised in June 2022, indicated, but was not limited to, the following: - Designated nurses are to provide direct surveillance of the skin problems weekly and they must monitor the ordered treatments, and preventative measures are being carried out appropriately. - All treatments require an MD (medical doctor) order, as well as appropriate documentation. - Treatment orders must include the type of dressing to be used, frequency of the dressing change (the dressing should be changed with the least frequency as possible). Resident #14 was admitted to the facility in December 2024 with diagnoses of necrotizing fasciitis, septicemia and diabetes mellitus. Review of the most recent Minimum Data Set (MDS) assessment, dated 5/7/25, indicated that Resident #14 scored a 15 out of 15 on the Brief Interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-29 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews the facility failed to ensure staff stored drugs and biologicals in accordance with State and Federal requirements. Specifically, 1. The facility failed to ensure that medications were dated once opened, according to manufacturer's guidelines. Further, the facility failed to ensure that medications with shortened expiration dates were removed from the medication cart when expired and were not available for administration in one of two medication carts observed. 2. The facility failed to ensure treatment carts were locked while a nurse was not present on both the second and third floor units. 3. The facility failed to ensure nursing staff kept the medication cart clean and organized in one of one medication cart observed on the second-floor unit. 4. The facility failed to ensure nursing staff stayed with the surveyors while doing the medication storage task on both the second and third floor units. Findings include: Review of the facility policy titled, Medication Storage in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 46 citations
  • Potential for harm · E2025-05-29 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to administer Pneumococcal vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations for three Residents (#65, #29 and #5), out of a total sample of five residents reviewed for immunizations. Findings include: Review of facility policy titled, Immunizations and Vaccines- Residents, dated as revised 02/2022, indicated the following: -It is the policy of the facility that all residents receive immunizations and vaccinations that assist in preventing infectious diseases, unless medically contraindicated, or otherwise ordered by the resident's attending physician, or refused by the resident or resident's activated HCP (health care proxy). -Procedure: 1. Vaccine information statements and consent for pneumococcal, influenza and covid-19 will be a part of the residents' admission packed. Consent for these vaccinations will be obtained from the resident or resident representative at the time of admission. -2. Orders for administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-29 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to report a potential allegation of abuse for one Resident (#7) out of a total sample of 22 residents. Findings include: Review of the facility policy titled, Investigation of Resident Abuse, Neglect, Mistreatment, Misappropriation of Resident Property Complaints/Allegations, dated as last revised 6/2022, indicated the following: -Any complaint, observation, or suspicion of resident abuse, neglect, mistreatment, exploitation, or misappropriation of resident property is thoroughly investigated and reported to the Massachusetts Department of Public Health, Division of Health Care Quality and any other appropriate agency has deemed appropriate in accordance with state and federal law. -One abuse, neglect, mistreatment, exploitation, or misappropriation of resident property is observed, suspected, or reported to any facility employee, the employee will immediately notify the unit manager/supervisor, and they will immediately report the issue to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-29 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to fully investigate a potential allegation of neglect for one Resident (#7) out of a total sample of 22 residents. Findings include: Review of the facility policy titled, Investigation of Resident Abuse, Neglect, Mistreatment, Misappropriation of Resident Property Complaints/Allegations, dated as last revised 6/2022, indicated the following: -any complaint, observation, or suspicion of resident abuse, neglect, mistreatment, exploitation, or misappropriation of resident property is thoroughly investigated and reported to the Massachusetts Department of Public Health, Division of Health Care Quality and any other appropriate agency has deemed appropriate in accordance with state and federal law. -One abuse, neglect, mistreatment, exploitation, or misappropriation of resident property is observed, suspected, or reported to any facility employee, the employee will immediately notify the unit manager/supervisor, and they will immediately report the issue to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-29 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure assistance with Activities of Daily Living was provided for two Residents (#27 and #11) out of a total sample of 22 residents. Specifically: 1. For Resident #27 the facility failed to ensure supervision and cueing with meals was provided. 2. For Resident #11 the facility failed to ensure supervision with meals was provided. Findings include: The facility policy titled Activities of Daily Living (ADL) Support, dated 6/2022, indicated the following: 1. Residents will perform self-care with ADLs at the level on the CNA care plan of care card or assigned tasks. If the resident shows a change in the ADL function the nurse will be notified. 5. Assure adequate intake at each meal by encouraging, cueing, prompting and or feeding as needed. Notify nurses of changes in resident's normal intake. 1. Resident #27 was admitted to the facility in September 2018 and has diagnoses that include dementia without behavioral disturbance. Review of the most recent Minimum Data Set (MDS) assessment, dated 3/26/25, indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to implement safe smoking for one Resident (#70), out of two sampled residents who smoked cigarettes. Specifically for Resident #70, the facility failed to ensure a smoking assessment was completed and a plan of care was developed prior to the Resident smoking at the facility. Findings include: Review of the facility policy titled Smoking, dated 11/22, indicated: -Smoking assessments are performed with residents who state their desire to smoke in order to monitor their ability to perform safe smoking function. This assessment is a rudimentary review of the resident's abilities both cognitive and physical functioning. These assessments are conducted on admission/readmission, with a change in the resident's status, and at least quarterly thereafter. The interdisciplinary team will review all completed smoking assessments to determine the safest smoking plan with the resident. Selected safety precautions will be reviewed with the resident and/or the resident's agent. Resident #70 was admitted to the facility in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-29 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure that services were provided in accordance with professional standards for two Residents (#17 and #2) with a gastrostomy tube (g-tube: a tube that is placed directly into the stomach through an abdominal incision for administration of nutrition) out of two applicable residents, out of a total sample of 22 residents. Specifically, 1) For Resident #17 the facility failed to ensure tube feeding water flushes (intermittent boluses of water, stored in a separate bag, automatically dispensed during regular intervals in conjunction with enteral nutrition formula for purpose of hydration and maintenance of tube patency) was running at the correct setting as indicated in the physician's orders. 2) For Resident #2 the facility failed to properly label, date and store enteral feeding formula as well as change the enteral feeding formula and water flush bags every 24 hours. Findings Include: Review of the facility policy titled Enteral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-29 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide care and maintenance of a Peripherally Inserted Central Catheter (PICC: a flexible tube inserted through a vein in one's arm and passed through to the larger veins near the heart, used to deliver medications intravenously [IV] ), consistent with professional standards of practice for one Residents (#71), out of one Resident with a PICC Line. Specifically, for Resident #71, the facility failed to ensure that when the PICC line dressing was lifting (compromised), it was changed, and that the insertion site was able to be visualized. Findings include: Review of the Lippincott Manual of Nursing Practice, 11th Edition, dated 2021, included the following for documentation relative to PICC line assessment: Assess the catheter insertion site daily by inspection and palpation through the transparent semipermeable dressing to discern tenderness. Look at the catheter and cannula pathway, and check for bleeding, redness, drainage, and swelling. Review of the facility titled Peripheral and Midline IV Maintenance,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-29 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to assess and provide treatment for pain for one Resident (#7) with a diagnosis of acute pain due to trauma out of a total sample of 22 residents. Findings include: Review of the facility policy titled, Pain Assessment and Management, last revised 3/26/2009, indicated the following: -each resident has the right to expect a prompt, effective response to reports of pain. Therefore, it is the policy of this facility to: -To identify, assess and manage pain effectively and collaboratively with the interdisciplinary team. -To design a plan of care to achieve an optimal balance between pain relief and preservation of function, in accordance with the resident directed goals. Resident #7 was admitted to the facility in June 2021 with diagnoses including acute pain due to trauma, osteoporosis with pathological fracture of vertebra(e) (back bone) and muscle weakness. Review of Resident #7's most recent Minimum Data Set (MDS) dated [DATE], indicated the Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-29 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide medically related social services to one Resident (#70) who had an active diagnosis of Substance Use Disorder (SUD) (out of a total sample of 22 residents. Specifically, the facility failed to ensure the Social Worker implemented SUD interventions prior to Resident #70's hospitalization for his/her drug use and failed to re-assess after the Resident was re-admitted and confirmed to have actively use an illicit substance (cocaine). Findings include: Review of the facility policy titled, Treatment Options for Residents with Substance Use Disorder, dated 11/4/24, indicated The facility will offer appropriate and individualized treatment for all residents living with the disease of addiction or with a history of substance use disorder. Any resident admitted to the facility who is diagnosed with a substance use disorder, or is diagnosed with such while a resident, will be offered and supported with enrolling and attending appropriate, evidence…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-29 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide follow-up dental services and obtain dentures for one Resident (#21), out of a total sample of 22 residents. Findings include: Review of the facility policy titled, Eye, Podiatry and Dental Care, dated 6/2022, indicated the following: -It is the policy of the facility to implement an eye, podiatry, and dental health program, which assures that each resident receives the necessary care on an as needed basis. -Following the initial assessment each resident is routinely assessed by nursing specific to these areas for changes in baseline or additional needs. Resident #21 was admitted to the facility in July 2017 with diagnoses including Alzheimer's Disease, diabetes, heart failure and muscle weakness. Review of Resident #21's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 15 out of a possible 15 which indicated the Resident is cognitively intact. During…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-29 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, for Resident #14, the facility failed to implement Enhanced Barrier Precautions (EBP) for a resident with an open wound, colostomy, and IR drain (a drainage procedure performed by Interventional Radiology). Findings Include: Review of the Centers for Disease Control (CDC) website indicated the following, dated June 28, 2024: -Enhanced Barrier Precautions are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes. Enhanced Barrier Precautions involve gown and glove use during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as those at increased risk of MDRO acquisition (e.g., residents with wounds or indwelling medical devices). Resident #14 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-11 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, records reviewed and interviews, for two of three sampled residents (Resident #2 and Resident #3), the Facility failed to ensure they developed and implemented an individualized comprehensive plans of care that included interventions, treatment goals, and measurable outcomes, when 1) for Resident #2, his/her Plan of Care did not include his/her transfer status for the need of two staff member assistance with a mechanical Lift, and did not include interventions for him/her to be transferred out of bed daily, and 2) for Resident #3, his/her plan of care did not include his/her preference to be barefoot. Findings include: The Facility Policy, titled Resident Assessment, dated 09/04/24, indicated the Facility would develop and maintain an individualized interdisciplinary plan of care, treatment, and services with appropriate education and training about each resident's illnesses and care needs, and an individualized plan of care would be established. A Hoyer (mechanical) Lift transfer is performed using a full body sling attached to the boom of a mechanical lift.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-11 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #2), who had a physician's order for nursing to document every shift on his/her transfers in and out of bed, the Facility failed to ensure they maintained a complete and accurate medical record, when nursing documentation was inconsistent, with many days not even one progress note was written by nursing. Findings include: The Facility policy, titled Charting and Documentation, dated 06/2022, indicated all observations, services performed, assessments, how the resident tolerated the procedure/treatment, and whether the resident refused the procedure/treatment would be documented in the resident's medical record. 1) Resident #2 was admitted to the Facility in March 2024, diagnoses included chronic pain, lymphoma (cancer of the lymphatic system), metabolic encephalopathy (change in how the brain functions due to another underlying condition), lymphedema (swelling of a limb or limbs due to blockage of the lymphatic system), and generalized anxiety disorder. Review of Resident #2's Nursing Progress…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-25 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review and interview, the facility failed to store and prepare food in accordance with professional standards for food service safety. Specifically, the facility failed to ensure food was labeled, and that dented cans of food were not stored with usable cans. Findings include: Review of the facility's policy titled Dietary - Food Storage, dated February 2022, indicated the following: -It is the policy that storage of all food items will be stored in a sanitary environment and all food purchased will be stored in accordance with required temperatures and storage areas. -Any bulging, leaking, or dented cans which indicates food spoilage are not to be used and removed from the storage area. (sic.) -Prepared foods shall be kept covered, labeled with contents and dated. On 6/10/24 at 7:56 A.M., the surveyor made the following observations during the initial walkthrough of the kitchen: -A significantly dented can of ready-to-eat peppers on the can-rack in the dry-storage area. -A package of salami, opened, wrapped, but undated in the walk-in refrigerator. -A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to obtain consents for psychotropic medications explaining the risks and benefits of treatment, prior to administering psychotropic medication for two Residents (#74 and #81) out of a sample of 26 Residents. Findings Include: Review of the facility policy titled Psychoactive Drug Monitoring, revised June 2022, indicated the following: -All psychoactive medication requires consent for use from the resident or legally responsible party prior to administration of medication. 1. Resident #74 was admitted to the facility in March 2024 with a diagnosis of manic depression. Review of the most recent Minimum Data Set (MDS) assessment, dated 3/24/24, indicated that Resident #74 scored a 10 out of 15 on the Brief Interview for Mental Status exam indicating the Resident had moderate cognitive impairment. The MDS further indicated Resident #74 was being administered an antidepressant medication. Review of Resident #74's active physician's orders indicated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview the facility failed to ensure a plan of care was developed and implemented, with safeguards to prevent further potential abuse, following an allegation of rape was made by one Resident (#70) out of a total sample of 26 residents. Specifically, Resident #70 reported an allegation of rape by a family member, was sent to the hospital for a rape kit assessment and returned to the facility. The investigation into this allegation is ongoing by the District Attorney's office, and since the allegation was made on 4/26/24 the facility failed to develop a plan to protect the resident or other residents of the facility in the event that the alleged perpetrator came to the facility to visit Resident #70. Findings include:: The facility policy titled Resident's Right Program & Abuse Program, revised 6/2022, indicated the following: -It is the policy of Mill Town Health and Rehab is dedicated to maintain an environment free of abuse, neglect and exploitation. The resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to implement the plan of care for two Residents (#15 and #13) out of a total sample of 26 residents. Specifically: 1. For Resident #15 the facility failed to ensure built up utensils and a nosey cup were provided with meals as indicated in the plan of care. 2. For Resident #13 the facility failed to a.) ensure his/her bed was maintained in the low position as indicated in the plan of care and b.) complete weekly skin assessments as ordered by the physician. Findings include: The facility policy titled Adaptive Equipment-Guideline, dated March 2024, indicated the following: 3. When it is determined which adaptive feeding equipment is most appropriate for the resident to utilize, the rehab department will complete an in-service for nursing staff and fill out a diet slip with the types of adaptive feeding equipment to be utilized. 5. Resident care plans will be updated to include the adaptive equipment that will be utilized with each meal. 9. Dietary will ensure the adaptive feeding equipment will be added to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure supervision and assistance for Activities of Daily Living (ADLs) was provided to three Residents (#15, #13 and #14) out of a total sample of 26 residents. Specifically: 1. For Resident #15 the facility failed to ensure continual supervision, and assist as needed, was provided with meals. 2. For Resident #13 the facility failed to ensure supervision and assistance with meals was provided. 3. For Resident #14 the facility failed to provide assistance with showers. Findings include: The facility policy titled Activities of Daily Living (ADL) support, dated 6/2022, indicated the following: 1. Resident will perform selfcare with ADLs at the level on the CNA care plan or care card or assigned tasks. If the resident shows a decline in ADL function the nurse will be notified. 4. Assist the resident to be clean, neat and well-groomed including nail care and having fingers and toenails to be cut/trimmed per policy. 5. Assure adequate intake at each meal by encouraging, cueing, prompting and or feeding as needed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-25 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and observation, the facility failed for 1 (Resident #5) of 26 sampled residents to set the air mattress pressure to the correct, physician-ordered setting. Specifically, the physician order indicated the air mattress should be set to 100 pounds (lbs.) and for three days the pressure was set to 400 lbs. Findings include: Resident #5 was admitted to the facility in April 2021, and had diagnoses which included diabetes and cerebral vascular accident. Resident #5 received hospice services. Review of Resident #5's Minimum Data Set (MDS) assessment dated [DATE], indicated he/she had moderately impaired cognitive skills for daily decision making, dependence on staff for most activities of daily living, and was at-risk for the development of pressure ulcers. The MDS indicated the Resident had a pressure-relieving mattress. Review of Resident #5's current care plan indicated he/she was at risk for the development of pressure ulcers. Interventions included the use of pressure relieving…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure the environment was free from accident hazards for one Resident (#74) out of a total sample of 26 residents. Specifically, the facility failed to implement an intervention intended to prevent further falls after Resident #74 sustained a fall. Findings include: Review of the facility policy titled Falls, revised June 2022, indicated the following: - It is the policy of Mill Town Health and Rehab to make every effort possible to identify any resident at risk for a fall, prevent a fall and if a fall occurs to fully investigate the incident to identify any practices that need to be revised to further support the goal of fall prevention and resident safety. - If a fall occurs, an Incident and Accident Investigation and an Incident/Accident Report is to be completed by the licensed nurse. The licensed nurse or department head will immediately obtain written statements from the CNA's (certified nursing assistants) and other assigned staff, as applicable, on the Post Fall Report. A CQI Falls Assessment Tool is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-25 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview the facility failed to ensure a plan of care was developed for Trauma Informed Care, with individualized interventions, for three Residents (#70, #24 and #26) who have a history of trauma out of a total sample of 26 residents. Specifically: 1. For Resident #70, the facility failed to develop a trauma care plan, with individualized triggers and interventions, following an allegation of rape made by Resident #70 and failed to complete a PTSD assessment quarterly and following the allegation of rape. 2. For Resident #24, the facility failed to develop a comprehensive trauma care plan, with individualized triggers. 3. For Resident #26, the facility failed to develop a comprehensive trauma care plan, with individualized triggers. Findings include:: The facility policy titled Trauma Informed Care Policy and Procedure, dated 9/2022, indicated the following: -Trauma: Individual trauma results from an event, a series of events or set of circumstances that is experienced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-25 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview, the facility failed to ensure recommendations from the Monthly Medication Reviews (MMRs) conducted by the consultant pharmacist were addressed and acknowledged by the physician in a timely manner for one Resident (#81) out of a total sample of 26 Residents. Findings Include: Review of facility policy titled Drug Regimen Review, dated as effective 6/2022, indicated: -The consultant Pharmacist reviews the medication regimen of each active resident at least monthly. Findings and recommendations are reported to the Director of Nursing and the Medical Director. -3. The consultant Pharmacist documents potential or actual medication therapy problem and communicate them to the responsible prescriber, unit manager and the Director of Nursing (DON) and the Medical Director. [sic] -4. The consultant Pharmacist documents all potential or actual significant nursing documentation problems found relating to medications and communicates them in writing to the DON and Medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-25 · tag F0825 — isolated
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide rehabilitation services for one Resident (#53) out of a total sample of 26 residents. Specifically, the facility failed to evaluate a Resident's hand after a hand splint in place for limited range of motion was discontinued due to Resident refusals, and after the Nurse Practitioner documented that she was concerned about Resident #53's nails digging into his/her palm due to a possible hand contracture. Findings include: Review of the facility policy, titled Rehabilitation screen/referral - guideline, dated December 2023, indicated the following: -To screen the resident's functional and clinical status, determine the need for skilled rehabilitation intervention and/or to address problem-specific issues, rehabilitation screening and referrals may be requested, from nursing, therapy, family member and/or caregivers. The rehabilitation screen and referral form will be utilized as a communication tool between nursing and rehab for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-25 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews the facility failed to ensure nursing maintained an accurate medical record for one Resident (#35) out of a sample of 26 residents. Specifically, for Resident #35 nursing documented they obtained blood pressure from his/her right arm when they did not. Findings include: Resident #35 was admitted to the facility in January 2024 with a diagnosis of end stage renal disease. Review of the most recent Minimum Data Set (MDS) assessment, dated 3/26/24, indicated that Resident #35 scored an 11 out of 15 on the Brief Interview for Mental Status exam indicating Resident #35 had moderate cognitive impairment. The MDS further indicated Resident #35 received dialysis treatment. Review of Resident #35's active physician orders indicated the Resident had a fistula in his/her right arm. Review of Resident #35's care plans indicated the Resident received Hemodialysis three times a week and had a right arm fistula with the following intervention: -Do not draw blood or take blood pressure in arm with graft. On 6/10/24 at 9:17 A.M., the surveyor observed a sign…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-07-28 · tag F0730 — widespread
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to complete annual Certified Nurse Aide (CNA) performance reviews for 5 of 5 sampled CNAs. Findings include: During review of five CNA employee records, the Surveyor was unable to locate annual performance reviews for any of the five CNA files reviewed. During an interview on 7/28/23 at 7:25 A.M., the Administrator said annual reviews have not been completed in the past year.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-07-28 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, document review, and interview, the facility failed to implement an antibiotic stewardship program which included antibiotic use protocols and monitoring antibiotic use in line with the facility antibiotic stewardship program. Findings include: Review of the Centers for Disease Control and Prevention (CDC) guidance titled: The Core Elements of Antibiotic Stewardship for Nursing Homes, undated, indicated but was not limited to the following: - The purpose of an antibiotic stewardship program is to improve the use of antibiotics in healthcare to protect patients and reduce the threat of antibiotic resistance. - Antibiotic stewardship refers to a set of commitments and actions designed to optimize the treatment of infections while reducing the adverse events associated with antibiotic use. - The CDC recommends that all nursing homes take steps to improve antibiotic prescribing practices and reduce inappropriate use. - Any action taken to improve antibiotic use is expected to reduce adverse events, prevent emergence of resistance, and lead to better outcomes for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-28 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to specifically: 1) Develop a care plan for dementia and vision for two Residents (#16 and #30), 2) Failed to implement the plan of care as ordered for three Residents (#69, #63 and #37) out of a total sampled 39 residents. Findings include: 1 A. Resident #16 was admitted in March 2023 with diagnoses including dementia and anxiety. Review of the most recent Minimum Data Set (MDS), dated [DATE], indicated that Resident #16 scored a 12 out of 15 on the Brief Interview for Mental Status, indicating moderately impaired cognition. Review of Resident #16's diagnoses list indicated the Resident #16 has a diagnosis of dementia with behavioral disturbance. Review of the care plan did not indicate that Resident #16 had a care plan developed for dementia care. During an interview on 7/28/23 at 7:32 A.M., Unit Manager #2 said that she would expect a care plan to be developed for someone with dementia. 1 B. Resident #30 was admitted in February 2023 with diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, policy review and interviews, the facility specifically: 1) Failed to prevent an elopement of one Resident (#80) from the facility and ensure a wander guard was in place after the elopement, 2) Failed to provide the correct diet for one Resident (#89) who had a recent choking episode, and 3) Failed to complete investigations and fall assessments after three Residents (#45, #80 and #16) falls, out of a total sample of 39 residents. Findings include: 1. Resident #80 was admitted to the facility in April 2023 with diagnoses including dementia and traumatic brain injury. Review of Resident #80's most recent Minimum Data Set (MDS) dated [DATE] indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 4 out of a possible 15, indicating the Resident has severe cognitive impairment. The MDS also indicates the Resident requires supervision for all mobility tasks and that the behavior of wandering occurs daily. Throughout survey, Resident #80 was observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-28 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review and interview, the facility failed to ensure staff followed proper sanitation and food handling during meal service to prevent the potential outbreak of foodborne illness. Findings include: 1. Review of the facility policy titled, Dietary-Personal Hygiene, dated 6/22, indicated the following: *Policy: It is the policy of the facility that all dietary personnel are educated on expected standards of personal hygiene in order to protect the passing of bacteria and disease using food as the vehicle host. *Procedure: 1. All dietary employees are educated on the following as it relates to the prevention of spreading bacteria and personal hygiene practices: a. Hand washing and gloving specific to facility policy: ii. Between all tasks. vi. Before and after handling any food surfaces. On 7/27/23 at 7:36 A.M., the following was observed in the main kitchen of the facility kitchen during the breakfast meal service: *Food Service Employee #1 was observed preparing breakfast and was wearing gloves as the surveyor entered the kitchen. The food service employee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, policy review and interviews, the facility failed to provide a dignified dining experience to 1) the residents on the second floor unit and 2) Resident #22, out of a total sample of 39 residents. Findings include: Review of the facility policy titled, Quality of Life - Dignity, dated 12/2022 indicated the following: *Staff shall speak respectfully to residents at all times, including addressing the resident by his or her name of choice and not labeling or referring to the resident by his or her room number. diagnosis or care needs. 1. During the breakfast meal on 7/26/23 at 8:18 A.M., the following was observed: *A Certified Nursing Assistant (CNA) was heard referring to residents who needed assistance with meals as feeds. She used the term in front of several residents. *A nurse was observed assisting a resident with her meal in the dining room. The nurse was standing while assisting and not sitting next to the resident at her eye level. *A CNA was assisting a resident in his/her room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to obtain updated informed consent for antipsychotic and psychotropic medications for two Residents (#4 and #16) out of a total sample of 39 residents. Findings include: 1. Resident #4 was admitted in 06/2017 with diagnoses including dementia. Review of the Minimum Data Set (MDS), dated [DATE], indicated that Resident #4 scored a 2 out of 15 on the Brief Interview for Mental Status (BIMS), indicating severe cognitive impairment. Review of the MDS indicated that Resident #4 requires extensive assist to dependence with care. Review of the clinical record indicated that Resident #4 was prescribed the following medications: -Quetiapine Fumarate (an antipsychotic medication used to treat Bipolar) 100 milligrams (mg) at bedtime -Sertraline (a medication used to treat depression) 75 mg one time a day -Ativan ( a medication used to treat anxiety) 0.5 mg every 4 hours Review of the Medication Administration Record indicated that Resident #4 received all of these…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, policy review and interviews, the facility failed to ensure a call light was within reach for two Residents (#72 and #22) out of a total sample of 39 residents. Findings include: Review of the facility policy titled, Answering the call light, dated 6/2022, indicated the following: *When the resident is in bed or confined to a chair be sure the call light is within easy reach of the resident. A. Resident #72 was admitted to the facility in March 2021 with diagnoses including dementia. Review of Resident #72's most recent Minimum Data Set (MDS) dated [DATE], indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 15 out of a possible 15, indicating he/she is cognitively intact. The MDS also indicates Resident #72 requires extensive assistance with all activities of daily living. On 7/26/23 at 8:33 A.M. Resident #72 was observed lying in bed. His/her call light was on the ground next to the bed and out of reach of the Resident. When asked how the Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to file a grievance for one Resident (#40) out of a total sample of 39 residents. Findings include: Review of the facility policy titled Grievance, dated 06/2022, indicated the following: - Grievance is defined as a real or imagined wrong or other cause for a complaint or protest, especially unfair treatment. - Includes those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other residents and any concerns regarding their safety at the facility. Resident #40 was admitted in March 2022 with diagnoses including hypertension and anxiety. Review of the most recent Minimum Data Set (MDS), dated [DATE], indicated that Resident #40 scored a 15 out of a possible 15 on the Brief Interview for Mental Status (BIMS), indicating intact cognition. During an interview on 7/28/23 at 7:50 A.M., Resident #40 said that he/she told the Administrator that a certified nursing aide was on his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, policy review and interviews, the facility failed to keep one Resident (#69) free from restraints while eating in the dining room, out of a total sample of 39 residents. Finding include: Review of the facility policy titled, Use of Restraints, dated 12/2022, indicated the following: *It is the policy of the facility, following CMS and DPH Regulations, that all residents will be free from any physical or chemical restraint imposed for the purposes of discipline or convenience, and not required to treat a resident's medical condition. All residents are to be treated with respect and dignity. *Items/devices that could be considered a restraint: - Using devices in conjunction with a chair, such as trays, tables, bars or belts that the resident cannot remove easily, that prevents them from rising. Resident #69 was admitted to the facility in August 2022 with diagnoses including dementia. Review of Resident #69's most recent Minimum Data Set (MDS) dated [DATE] indicated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, policy reviews and interviews, the facility failed to investigate bruises of unknown origin for two Residents (#7 and #4) out of a total sample of 39 residents. Findings include: Review of the facility policy titled, Resident Protection During Abuse Investigation Policy and Procedure, dated 06/2022, indicated the following: * All alleged or suspected abuse, neglect, mistreatment, or misappropriation of resident property will be cause for a thorough investigation conducted immediately by the management. * The Unit Manager/Supervisor, and/or Director of Nursing will complete the investigation form with a written, dated, signed statement from all persons involved. * When abuse, neglect, mistreatment, exploitation, or misappropriation of resident property is observed, suspected, or reported to any facility employee, the employee will immediately notify the Unit Manager/Supervisor and they will immediately report the issue to the Administrator or DON in his/her absence. *…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility staff failed to ensure that services provided meet professional standards of quality, for one Resident (#57) out of a total sample of 39 residents. Findings include: Resident #57 was admitted in March 2023 with diagnoses including malignant neoplasm (abnormal cancerous growth) of the brain. Review of Resident #57's most recent Minimum Data Set (MDS) dated [DATE], revealed the Resident had a Brief Interview for Mental Status (BIMS) score of 4 out of a possible 15, indicating severe cognitive impairment. The MDS also indicated Resident #57 requires extensive assistance of two people for all self-care activities. Record review on 7/27/23 at 6:54 A.M., indicated Brookhaven Hospice services were initiated for Resident #57 on 3/15/23. Review of Resident #57's current physician orders failed to indicate an order for hospice services. During an interview on 7/28/23 at 9:26 A.M., Nurse #2 said a doctor's order should be written before the nurse or unit manager initiate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record reviews and interviews, the facility failed to specifically; provide needed assistance for activities of daily living for one Residents (#63) out of a total sample of 39 residents. Findings include: Resident #63 was admitted to the facility in November 2019 with diagnoses including non-traumatic subarachnoid hemorrhage (bleeding between the brain and tissue covering the brain), and hemiplegia affecting left non-dominant side. Review of Resident #63's most recent Minimum Data Set (MDS) assessment, dated 5/25/23, indicated Resident #63 has a Brief Interview for Mental Status (BIMS) score of 12 out of a possible 15, indicating moderate cognitive impairment. The MDS further indicated Resident #63 requires extensive assistance of 1-2 people with functional daily activities. During an interview on 7/26/23 at 8:51 A.M., Resident #63 said he/she does not get his/her weekly showers all the time because he/she requires too much assistance. Review of the shower schedule for the unit indicated Resident #63 is scheduled to receive a shower on Thursdays and Sundays.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility specifically: 1) Failed to obtain a physician order for the use of oxygen for two Residents (#35 and #12), 2) Failed to ensure an oxygen filter was cleaned for one Resident (#4) out of a total sample of 39 Residents. Findings include: Review of the policy titled, Oxygen Weaning, dated 6/2022, indicated the following: *Policy: -Residents who require increased oxygen due to an acute disease process may possibly be weaned from their oxygen as their state improves. The physician must provide an order for continuous oxygen with a liter flow and device, and a low threshold pulse oximetry reading for oxygen adjustments. *Procedure: -Verify physician's order. -Document should include date and time, oxygen setting saturation and heart rate at starting point, oxygen setting oxygen saturation and heart rate at ending point as well as any negative outcome. 1A. Resident #35 was admitted to the facility in March 2023 with diagnoses including chronic obstructive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure services consistent with professional standards were provided for one Resident (#64) who required dialysis (a procedure to remove waste products and excess fluids from the body when the kidneys fail to properly work), out of a total sample of 39 residents. The facility failed to ensure that Resident #64's post dialysis weights were documented as ordered. Findings include: Resident #64 was admitted to the facility in December 2021 with diagnoses including end stage renal disease, dependence of renal dialysis. Review of Resident #64's most recent Minimum Data set (MDS) assessment dated [DATE] indicated the Resident scored a 15 out of possible 15 on the Brief Interview for Mental Status (BIMS) indicating intact cognition. Further review of MDS indicated the Resident required limited assistance for care. During an interview on 7/27/23 at 7:58 A.M., Resident #64 was observed in his/her bed, Resident #64 said he/she goes to dialysis on Monday,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to obtain appropriate consent for an antipsychotic medication for one Resident (#60), resulting in the Resident receiving the medication for four months without consent, out of a total sample of 39 residents. Findings include: Resident #30 was admitted in February 2023 with diagnoses including heart failure and schizophrenia. Review of the most recent Minimum Data Set (MDS), dated [DATE], indicated that Resident #30 scored an 8 out of 15 on the Brief Interview for Mental Status (BIMS), indicating moderate cognitive impairment. During an interview on 7/26/23 at 9:39 A.M., Resident #60 said that he/she was receiving too much Risperidone. (an antipsychotic medication used to treat schizophrenia and bipolar). Review of the clinical record indicated that Resident #60 was on a Roger's Guardianship (a court appointed guardianship that gives a guardian authority to consent to medical treatment decisions). Review of the treatment plan for Resident #60 indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a PRN (as needed) psychotropic medication was re-evaluated and included a duration of use for one Resident (#67) out of a total sample of 39 residents. Findings include: Resident #67 was admitted to the facility in April 2023 with diagnoses including dementia. Review of Resident #67's most recent Minimum Data Set, dated [DATE] indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 8 out of a possible 15, indicating he/she has moderate cognitive impairment. The MDS also indicates Resident #67 requires extensive assistance for all functional daily tasks. Review of Resident #67's medical orders indicate the following active physician orders: *Seroquel (an anti-psychotic medication) Oral Tablet (Quetiapine Fumarate). Give 12.5 mg by mouth as needed for Delusions related to DELUSIONAL DISORDERS (F22) Give one tablet daily PRN, written on 7/7/23. Review of the Medication Administration Report for July 2023 indicated Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-28 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, policy review, and interviews, the facility failed to ensure it was free from a medication error rate of greater than 5 percent. Two out of three nurses observed made 3 errors in 29 opportunities on two of two units resulting in a medication error rate of 10.34%. These errors impacted two Residents (#24 and #21), out of four residents observed. Findings include: Review of facility policy titled 'Oral Medication Administration Procedure', dated 6/2022 indicated the following but not limited to: Policy: It is the policy of the facility to administer oral medication in an organized and safe manner is needed. During a medication pass on 7/27/23 at 8:25 A.M., the surveyor observed Nurse #2 prepare and administer the following medications to Resident #24: *Miralax 17 GM (grams) mixed in water by mouth half cupful poured. *Lamotrigine 20 mg (milligram) one tablet by mouth. On 7/27/23 at 8:34 A.M., during the medication administration to Resident #24 the surveyor observed a white pill roll down to the floor. Resident #24 told Nurse #2 that he/she felt…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, policy review and interviews the facility failed: 1, To ensure medications with shortened expiration dates were labeled and dated after being opened in 2 out of 2 medication carts, and in one medication room. 2, To ensure orally administered medications are kept separate from externally used medications. Findings include: Review of facility policy titled 'Medication Storage in The Facility' dated 6/2022 indicated the following but not limited to: Policy: It is the policy of the facility that medications, treatments, and biological are stored safely, securely , and properly following manufacture's recommendations or facility policy. Procedure: *Outdated, contaminated, or deteriorated medications and those in containers that are cracked, soiled, unlabeled, or without secure closures are immediately removed from stock, disposed of according to procedures for medication destruction, and reordered from pharmacy, if current order exists. *Orally administered medications are kept separate from externally used medications, ( i.e., suppositories, liquids and lotions).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to maintain accurate medical records for one Resident (#69) out of a total sample of 39 Residents Findings include: Resident #69 was admitted to the facility in August 2022 with diagnoses including dementia. Review of Resident #69's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident was not able to complete the Brief Interview for Mental Status and was assessed by the staff to have severe cognitive impairment. On 7/27/23 at 9:28 A.M., and 11:54 P.M. Resident #69 was observed sitting in wheelchair in the dining room wearing only non-skid socks, and he/she was not wearing compression stockings. Review of Resident #69's physician orders indicated the following order dated 6/20/2023: *Apply compression stocking to RLE in the morning and remove per schedule. Review of Resident #69's Treatment Administration Report (TAR) dated 7/27/23 indicated the nurse had marked the above order as completed. During an interview on 7/27/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-28 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and observations, the facility failed to disinfect shared resident medical equipment and adhere to infection control during medication pass. Findings include: On 7/27/23 at 8:25 A.M., Nurse #2 was observed preparing medication for administration, Nurse #2 was observed dropping a medication on the medication cart, she then proceeded to pick up the medication with bare hands and place the medication in the medication cup. Nurse #2 was then observed going to pour another medication in the same cup, the surveyor asked Nurse #2 to stop as the medication in the cup was contaminated. During an interview on 7/27/23 at 2:41 P.M., Nurse #2 said should have not touched the medication with her bare hand, she also said she should not have discarded the medication when it dropped on the medication cart due. On 7/27/23 at 9:00 A.M., Nurse #7 was observed checking a resident's blood pressure and returned the blood pressure machine to the nurse's station without disinfecting it. During an interview on 7/27/23 at 12:46 P.M., Nurse #7 said the expectation is that shared medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-05-29 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that Minimum Data Set (MDS) assessments were transmitted within 14 days after a resident assessment was completed for three Residents (#65, #11 and #6), out of a total sample of 22 residents. Findings include: Review of Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI) Manual, Version 3.0, indicated assessments must be completed no later than 14 calendar days after the assessment reference date (ARD) and transmitted and encoded within 7 days of assessment completion. 1a. Resident #65 was admitted to the facility in June 2024 with diagnoses that included post traumatic stress disorder and depression. Review of Resident #65's most recent Minimum Data Set (MDS) Assessment, dated 3/21/25, indicated a Brief Interview for Mental Status (BIMS) score of 3 out of a possible 15 indicating that the Resident has severe cognitive impairment. Further review of the MDS Assessment, with an ARD of 3/21/25, indicated that it was completed on 4/14/25 and submitted on 4/16/25, 26 days after the ARD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$255,935 in federal fines across 3 penalties.

  • $16,350 — penalty dated 2026-05-20
  • $78,198 — penalty dated 2025-05-29
  • $161,387 — penalty dated 2024-06-25

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
AMESBURY MILLTOWN JJP V HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL100%since 06/02/2022
DRJE HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
LILLA ABEGG SWANSON REVOCABLE LIVING TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
SEGGY CORPOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
THE DANIEL J BUCHHOLZ TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
THOMAS BUCHHOLZ FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
VGTORIUOS PRODUCTIONS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
CUZZUPOLI, JOSEPHIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLNO PERCENTAGE PROVIDEDsince 06/02/2022
HENNESSY, DAVIDIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
SEGALINE, MARKIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
SWANSON, JIMIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/02/2022
FRAIOLI, PATRICKIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROLsince 06/02/2022
KOPPENHEFFER, ALEXIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 06/02/2022
WHEELER, SCOTTIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 06/02/2022

CMS files one row per role, so the 20 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted.

7 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.0M
Net patient revenuemost recent cost report
-4.0%
Operating marginrevenue minus expenses
$856K
Related-party expense8% of expenses
Who pays — share of resident-days
Medicaid 78%Medicare 6%Other / private 16%

About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $856K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$353per resident / day
operating cost
$10,734per month
≈ monthly operating cost
$339per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225318. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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