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Belmont Manor Nursing Home, In

34 Agassiz Avenue, Belmont, MA 02478 · For profit - Corporation · 156 certified beds · (617) 489-1200 Medicare & Medicaid certified

Call the home — (617) 489-1200 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Dec 2024Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0744)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • a high number of inspection citations overall (32) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Urgent care / clinic
115 Mill St · (617) 855-2207 · Call to confirm hours
Pharmacy
535 Trapelo Rd · (617) 489-6542 · Call to confirm hours
Grocery
535 Trapelo Rd · (617) 489-6540 · Call to confirm hours
Park
539 Waverley Oaks Rd · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.1%16.4%15.4%better
Long-stay residents who lose too much weight4.0%5.1%5.4%better
Long-stay residents with a catheter left in their bladder1.9%0.8%0.9%worse
Long-stay residents with a urinary tract infection1.9%1.8%2.0%typical
Long-stay residents with depressive symptoms0.7%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.5%0.1%0.1%worse
Long-stay residents with falls causing major injury0.9%3.4%3.3%better
Long-stay residents whose ability to walk worsened8.5%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication19.4%19.5%18.9%typical
Long-stay residents given the seasonal flu vaccine100.0%94.8%95.3%typical
Long-stay residents with pressure ulcers7.2%4.2%4.7%worse
Long-stay residents with worsening bladder/bowel control17.6%21.2%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table33.6%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.3%1.4%1.4%typical
Short-stay residents given the seasonal flu vaccine82.7%77.7%79.4%typical
Short-stay residents rehospitalized after admission22.2%25.7%22.6%typical
Short-stay residents with an outpatient ER visit9.1%11.9%12.0%better
Long-stay hospitalizations per 1,000 resident days2.551.881.67worse
Long-stay outpatient ER visits per 1,000 resident days0.841.501.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 319 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.9%U.S. median 51.5%
Got home and stayed home
14.9%U.S. median 10.7%
Went back to hospital
41.5%U.S. median 56.6%
Met the expected recovery
0.25U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 41.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 183 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.25 therapist hours per resident per day in 2026Q1 — more than 35% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 28% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.9%CMS range 49.5–60.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF14.9%CMS range 11.5–18.110.7%Oct 2022–Sep 2024worse than U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge41.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge30.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge40.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified92.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting91.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge91.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.8%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.6%CMS range 5.1–10.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.61
RN hours/ resident / day
0.83
LPN hours/ resident / day
2.94
Aide hours/ resident / day
4.37
Total nurse hours/ resident / day
0.30
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 156 beds and averages 125.0 residents a day — about 80% occupied, or roughly 31 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.37 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.61 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.94 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.03 hrs/resident/day on weekends vs 4.51 on weekdays — 11% thinner on weekends. RN hours go from 0.73 to 0.30 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-12-31)
14
at the previous standard inspection (2024-12-05)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

32 citations, most serious first. The 10 most serious are shown; the remaining 22 are one tap away and print in full.

  • Potential for harm · Dcited before2026-03-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and records reviewed, for one of three sampled Residents (Resident #1), who had a history of wandering, and required the use of a wander guard device for safety, the facility failed to ensure his/her device was consistently checked for function by staff, when on 2/21/26 Resident #1 was able to leave his/her unit, take the elevator to the first floor and exit the building to an outside courtyard, undetected by staff, and without triggering the wander guard alarm system. Resident #1 was outside for around 30 minutes unsupervised, before staff became aware he/she was missing off the unit. Findings include:The Facility Policy, titled, Elopement of a Resident, dated 9/02/08, indicated that all residents are assessed for potential elopement risk on admission, quarterly, annually, and when a resident has a change in condition and a care plan will be implemented for any resident who is at risk along with safety measures to prevent elopement while maintaining the least restrictive environment.Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2025-12-31 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews, the facility failed to: 1. ensure respiratory care was provided consistently with professional standards of care for one Resident (#148) out of a sample of 31 residents and 2. failed to maintain respiratory equipment to ensure it was clean and prepared for use.Findings include: Review of the facility policy titled Oxygen Administration, undated, indicated the following: The purpose of this procedure is to provide guidelines for oxygen administration. -Turn on the oxygen. Unless otherwise ordered, start the flow of oxygen at the rate of 2-3 Liters per minute. -Adjust the delivery device so that it is comfortable to the resident and the proper flow of oxygen is being administered.-Observe the resident to be sure oxygen is being tolerated. -Check the mask, tank, etc., to be sure they are in good working order and are securely fastened. Resident #148 was admitted to the facility in [DATE] with diagnoses including anemia (low level of red blood cells) urinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-31 · tag F0851 — pattern
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to electronically submit direct care staffing data to the Centers for Medicare and Medicaid Services (CMS) for the entire reporting period, Fiscal Year (FY) Quarter 4 2025 (July 1 - September 30), in accordance with the schedule specified by CMS.Findings include:Review of the facility's policy titled Payroll Based Journal (PBJ), dated as revised February 2024, indicated but was not limited to:Policy: [NAME] Manor is required to submit staffing hours to CMS every 3 months beginning with the data for July, August, September 2016 (This is called 2016 Q4). This is submitted online via the PB&J Data Submission portal.-All data is either uploaded to CMS as a zip file or manually entered.-Fiscal Quarter 4 for Reporting Period 7/1/25 through 9/30/25, due date 11/14/25.During an interview on 12/30/2025 at 9:06 A.M., Human Resource Staff #1 said he missed the deadline and tried to submit the PB&J report after the deadline, but the reporting system would not accept…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-31 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and observation, the facility failed to ensure it implemented infection control measures for one of one applicable sampled Resident (#84) with a diagnosis of influenza. Specifically, the facility failed to follow physician orders for droplet precautions and failed to ensure staff utilized appropriate personal protective equipment in Resident #84's room and on the unit.Findings include: Review of the Center for Disease Control guidance titled Interim Guidance for Influenza Outbreak Management in Long-term Care and Post-Acute Care Facilities dated 9/17/24 indicated, but was not limited to, the following: - Implement standard and droplet precautions for all residents with suspected or confirmed influenza. - Wear gloves if hand contact with respiratory secretions or potentially contaminated surfaces is anticipated.- Wear a face mask (e.g., surgical or procedure mask) upon entering the resident's room.- Wear a gown if soiling of clothes with a resident's respiratory secretions is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-31 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure it offered pneumococcal vaccines to 35 of 71 residents who were eligible for the vaccine. Findings include: Review of the Center for Disease Control (CDC) website indicated to administer PCV15, PCV20 or PCV21 for all adults aged 50 or older who have never received any pneumococcal conjugate vaccine and whose previous vaccination history is unknown.Review of the facility's immunizations records and an audit provided by staff indicated 19 of 35 eligible residents on the 400 unit and 16 of 36 eligible residents on the 300 unit (a total 35 of 71 residents) had not been offered or received the pneumococcal vaccine. Review of the physician's orders of the 71 residents indicated they may have the pneumonia vaccine unless contraindicated. Review of the facility's immunization audit indicated the 35 identified residents were due to receive the pneumococcal vaccine and they did not have a contraindication to receive the vaccine. During an interview with the Infection Preventionist on 12/31/25 at 11:00 A.M., she said there were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-31 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure invitations to attend care plan meetings were provided to one Resident (#20) out of a total of 31 sampled Residents. Findings include: Resident #20 was admitted to the facility in November 2020 with diagnoses including chronic obstructive pulmonary disease and shortness of breath. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated he/she is cognitively intact as evidenced by a score of 15 out a possible 15 on the Brief Interview for Mental Status Exam (BIMS). Review of Resident #20's care plans indicated:Problem: I have an (sic) HCP (Health Care Proxy) that is not activated, 6/20/25.Interventions: Staff will educate me and all surrogate decision makers regarding their roles. During an interview on 12/30/2025 at 7:53 A.M., Resident #20 said that he/she had initially declined attending his/her care plan meetings but wanted to start attending. Resident #20 said that she had told multiple staff and the nurse supervisor, but…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-31 · tag F0565 — failed to support the resident council — isolated
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a resident group meeting, interviews, and record reviews, the facility failed to ensure concerns from the Resident Council were thoroughly documented to ensure the residents felt their concerns were acted upon timely and included the facility response to the group.Findings include:Review of the facility's policy titled Grievance Policy, undated, indicated but was not limited to the following:-It is the policy of [NAME] Manor Nursing Center to assist residents, their representative, other interested family members or advocates in filing grievance or complaints when such request are made. -The Grievance Policy refers to documenting an acting on specific complaints or concerns voiced by residents, staff, and families. Listening to concrete needs, addressing them with appropriate team members(s) and resolving them are the principal components and nature of this policy.-The Record of Resident and Family Concerns will be the only form utilized to document grievance and/or recommendations through an orderly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-31 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure residents had the right to voice and formulate grievances, have those grievances responded to promptly, and be provided a resolution to their grievance. Specifically, 1. For Resident #16, the facility failed to follow the grievance process after Resident #16 reported he/she was missing sneakers.2. Failed to ensure residents had access to grievance/concern forms to submit grievances anonymously, should they choose not to alert a staff member to their concern.Findings include:Review of the facility's policy titled Grievance Policy, undated, indicated but was not limited to the following:-It is the policy of [NAME] Manor Nursing Center to assist residents, their representative, other interested family members or advocates in filing grievance or complaints when such request are made. -The Grievance Policy refers to documenting an acting on specific complaints or concerns voiced by residents, staff, and families. Listening to concrete needs,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-31 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to implement interventions related to fall care plans for one Resident (#62) out of a total of 31 sampled Residents. Findings include: Resident #62 was admitted to the facility in September 2019 with diagnosis including non-traumatic brain dysfunction, dementia and history of falls. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #62 was unable to participate in the Brief Interview for Mental Status Exam and staff assessed him/her as having severely impaired cognitive skills. The MDS also indicated Resident #62 required assistance with transfers, bathing, dressing and toileting. Review of Resident #62 Fall Risk assessment dated [DATE] indicated he/she was identified as being at high risk for falls. Review of Resident #62's Risk for falling care plan dated 3/24/24 indicated the following intervention: Place call don't fall signs in room and bathroom, 6/12/25. On 12/29/25 at 11:13 A.M., the surveyors observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-31 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to implement treatment recommendations related to pressure ulcers for one Resident (#48), out of a total of 31 sampled Residents. Specifically, the facility failed to implement a). heel booties (a device utilized to reduce pressure on the heels) as indicated by the Nurse Practitioner and b). failed to implement the use of skin prep timely to a deep tissue injury (DTI; a skin injury caused by pressure) as indicated by the Wound Physician. Findings include:Resident #48 was admitted to the facility in September 2021 with diagnoses including unspecified dementia and osteoarthritis. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #48 is severely cognitively impaired as evidenced by a score of two out of a possible 15 on the Brief Interview for Mental Status Exam (BIMS). Additional review of the MDS indicated Resident #48 is at risk for the development of pressure ulcers. Review of Resident #48's care plans…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 22 citations
  • Potential for harm · E2024-12-05 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to provide a dignified existence for two Residents (#222 and #23) out of a total sample of 24 residents, and for residents on three of four units. Specifically: 1.) For Resident #222, the facility failed to maintain his/her urinary catheter bag in a privacy bag; 2.) For Resident #23, the facility failed to provide a dignified dining experience; and 3.) The facility failed to provide a dignified dining experience on Station 2 unit for residents dependent on staff for eating. 4.) The facility failed to ensure a dignified dining experience on Station 4 unit, when staff was observed using their cell phone during the lunch meal while assisting residents during the meal. Findings include: The facility policy titled 'Dignity', dated as revised 3/28/19, indicated it is the policy of [NAME] Manor Nursing Center to provide care in a dignified manner and to promote a lifestyle that is dignified and respectful to the resident. The facility policy titled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-05 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure staff developed and implemented a baseline care plan for four Residents (#103, #41, #25, and #69), out of a total sample of 24 residents. Specifically, the facility failed to develop a baseline care plan within 48 hours of the Resident's admissions, which included the instructions needed to provide effective and person-centered care to the Residents with Dementia which meet professional standards of quality care. Findings include: Review of the facility policy titled 'Baseline Care Plans', dated revised November 2017, indicated that a baseline plan of care to meet the resident's immediate health and safety needs is developed for each resident within forty-eight hours of admission. 1.) Resident #103 was admitted to the facility in January 2024 with diagnoses including dementia and Parkinson's disease. Review of the most recent Minimum Data Set (MDS) assessment, dated 9/13/24, indicated that Resident #103 had severe cognitive impairment as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-05 · tag F0744 — failed to care for residents with dementia — pattern
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure that residents' individualized dementia care needs are met through the assessment, development, and implementation of care plans through an interdisciplinary team (IDT) approach that includes the resident, their family, and/or resident representative for five Residents (#21, #103, #41, #25, and #69), out of a total sample of 24 residents. Specifically, for Residents #21, #103, #41, #25, and #69, the facility failed to develop an interdisciplinary dementia care plan to ensure the Resident received appropriate treatment and services specific to his/her needs for dementia care. Findings include: 483.40(b)(3) A resident who displays or is diagnosed with dementia, receives the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being. Review of the document titled 'Dementia Special Care Unit (DSCU) Disclosure Form' indicated on 2/28/2024 the facility disclosed they meet the specific state licensure requirements to provide specialized care for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-05 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to accurately document in the medical record for four Residents (#77, #57, #53, and #32) out of a total sample of 24 residents. 1.) For Resident #77 and #57, the facility documented padded side rails were in place when the Residents were in bed, when they were not. 2.) For Resident #53, the facility documented that the Resident's oxygen tubing was changed when it was not. 3.) For Resident #32, the facility documented that a palmar guard (a device for contracture management) had been applied when it was not. Findings include: Review of the undated facility policy titled 'Documentation', dated January 2008, indicated the following: - Documentation should be an accurate written account of the resident's current condition, response to events and to medication, care and treatment. - Documentation should be accurate, current, brief, concise and legible. 1a.) Resident #77 was admitted to the facility in April 2022 and had diagnoses that include Alzheimer's dementia and weakness. Review of the most recent Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that one Resident (#118) did not self-administer medications out of a total sample of 24 residents. Specifically, Resident #118 was observed with pills left at bedside for self-administration after he/she was assessed to not be able to self-administer medications. Findings include: Review of the facility policy titled 'Medication Administration - Self-Administration by Resident', dated 11/17, indicated: - If the resident desires to self-administer medications, an assessment is conducted by the interdisciplinary team of the resident's cognitive, physical, and visual ability to carry out this responsibility. - The results of the interdisciplinary team assessment are recorded on the Medication Self-Administration Assessment, which is placed in the resident's medical record. Review of the facility policy titled 'Medication Administration - General Guidelines', dated 9/18, indicated: - Medications are to be administered at the time they are prepared. - The person who prepares the dose for administration is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to investigate bruises of unknown etiology for one Resident (#4) out of a total sample of 24 residents. Findings include: Review of the facility policy titled 'Incident and Accident Investigating and Reporting', dated as revised 5/22/19, indicated that for a bruise of unknown origin, the facility should obtain caregiver statements from the proceeding 24 hours. Resident #4 was admitted to the facility in December 2016 with diagnoses including Alzheimer's dementia, kidney disease and diabetes. Review of the most recent Minimum Data Set (MDS) assessment, dated 10/18/24, indicated that Resident #4 is severely cognitively impaired, rarely/never understood and requires maximum assistance with activities of daily living. On 12/3/24 at 9:28 A.M., the surveyor observed Resident #4. The Resident had dark purple areas, consistent with bruises, on both the right and left hands, in between the forefingers and thumbs and covering the dorsal aspect of each hand. Review of the medical record failed to indicate that Resident #4…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to report bruises of unknown origin to the state agency as required for one Resident (#4) out of a total of 24 sampled residents. Findings include: Review of the facility policy titled 'Incident and Accident Investigating and Reporting', dated as revised 5/22/19, failed to indicate that injuries of unknown origin are to be reported to the state agency within the required two hour time frame. Resident #4 was admitted to the facility in December 2016 with diagnoses including Alzheimer's dementia, kidney disease and diabetes. Review of the most recent Minimum Data Set (MDS) assessment, dated 10/18/24, indicated that Resident #4 is severely cognitively impaired, is rarely/never understood and requires maximum assistance with activities of daily living. On 12/3/24 at 9:28 A.M., the surveyor observed Resident #4. The Resident had dark purple areas, consistent with bruises, on both the right and left hands, in between the forefingers and thumbs and covering the dorsal aspect of each hand. Review of the medical record failed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure person-centered care plans with measurable goals and individualized interventions were developed and implemented for one Resident (#103), out of 24 sampled residents. Specifically, for Resident #103, the facility failed to develop a plan of care related to activities of daily living (ADL's) and the use of psychotropic medication. Findings include: Review of Facility policy titled 'Care Plans Comprehensive, Resident', dated March 2010, comprehensive care plans are developed by the members of the Interdisciplinary Team (IDT)/healthcare proxy/resident and the comprehensive assessment form (MDS), ancillary assessments, MD orders/progress notes, hospital documentation and resident/family/other interviews are used to develop the individual comprehensive care plan(s) for the resident. According to the Resident Assessment Instrument (RAI), which is a comprehensive assessment tool used in Long-Term Care to identify resident's needs, preferences, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interviews, the facility failed to ensure for one Resident (#32), out of a total sample of 24 residents, that the interdisciplinary team reviewed and revised the plan of care after the quarterly review assessment. Specifically, for Resident #32, the facility failed to review and resolve a care plan for a stage 3 left heel pressure ulcer. Findings include: Resident #32 was admitted to the facility in October 2020 and had diagnoses that include type 2 diabetes mellitus and hemiplegia and hemiparesis following cerebral infarction affecting right dominant side. Review of most recent Minimum Data Set (MDS) assessment, dated 9/13/24, indicated Resident #32 scored a 9 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having moderately impaired cognition, displays physical and other behaviors, and does not display behaviors of rejecting care. Further the MDS indicated that Resident #32 did not have any unhealed pressure ulcers/injuries. Review of the physician's orders did not indicate a treatment order for a pressure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure an intervention for contracture management was implemented in accordance with the medical plan of care for one Resident (#32), out of a total of 24 residents. Findings include: Review of the facility's policy titled 'Positioning Devices', not dated, indicated: It is the policy of the facility to attain and maintain good body alignment. The addition of positioning devices to attain and maintain good body alignment will be based on the rehab department recommendation and approved by the MD/NP (medical doctor/nurse practitioner). Examples of positioning devices could include but are not limited to: - Hand roll or hand grips - Splints Procedure: 1. Rehab screen, 2. Implementation of appropriate positioning device is recommended to MD/NP, 3. Education provided for staff, 4. Monitoring of device for appropriate applications and resident acceptance. Resident #32 was admitted to the facility in October 2020 and had diagnoses that include…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to implement physician ordered interventions to prevent accidents for two Residents (#77 and #57) out of a total sample of 24 residents. Specifically, for Resident #77 and Resident #57, the facility failed to ensure padded side rails were in place when the residents were in bed. Findings include: 1.) Resident #77 was admitted to the facility in April 2022 and has diagnoses that include Alzheimer's dementia and weakness. Review of the most recent Minimum Data Set (MDS) assessment, dated 9/27/24, indicated that on the Brief Interview for Mental Status exam Resident #77 scored a 5 out of a possible 15, indicating severely impaired cognition. The MDS further indicated Resident #77 had no behaviors. Review of the current physician's orders indicated an order for padded side rails when in bed due to agitation, with a start date of 1/30/24. Review of the record failed to indicate Resident #77 refused the padded side rails or removed the padded side rails. On 12/3/24 at 8:23 A.M., Resident #77 was observed in bed asleep.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to maintain acceptable parameters of nutrition status for one Resident (#25) out of a total sample of 24 residents. Specifically, the facility failed to provide interventions to prevent significant weight loss in a timely manner for Resident #25. Findings include: Review of the facility policy titled 'Weight Policy', revised March 2017, indicated: - To provide adequate nutrition and hydration to the residents and prevent weight loss whenever possible. To accomplish this each resident is assessed and monitored to determine if he/she is at risk. For each resident determined to be at risk, treatment and/or preventative measures are instituted. - A Nutrition Alert is to be initiated if a resident has had a 5% weight loss in one month or a 2.5% weight loss in one week and if this occurs, nursing will notify the physician and dietitian. - Weights will be reviewed in a weekly weight meeting that is attended by but limited to Director of Nursing, Registered Dietitian, and Clinical Nurse Manager or charge nurse. - During the weight…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to provide respiratory care services in accordance with professional standards of practice for two Residents (#223 and #53) out of a total sample of 24 Residents. Specifically: 1.) For Resident #223 and Resident #53, the facility failed to ensure the oxygen filters were clean and that there was a process was in place for the cleaning/maintenance of the concentrators; and 2.) For Resident #53, the facility failed to ensure the oxygen tubing changed as ordered. Findings include: Review of the facility policy titled 'Oxygen Administration', undated, failed to indicate when to change/clean the oxygen concentrator filters. Further review failed to indicate how often to change oxygen tubing. 1.) Resident #223 was admitted to the facility in September 2024 with diagnoses including pneumonia, chronic obstructive pulmonary disease and dependence on supplemental oxygen. On 12/3/24 at 10:28 A.M., the surveyor observed Resident #223 lying in bed, receiving oxygen at 2 liters per minute (lpm) via nasal cannula. The surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to follow infection control standards of practice for the cleaning of shared resident equipment. Findings include: Review of the facility policy titled 'Cleaning/Disinfection of Resident Care Equipment', dated 6/2019, indicated supplies and equipment will be cleaned immediately after use and/or when indicated. Specifically, For cleaning of resident equipment-vital sign machine. - Clean the machine with disinfectant wipe after each use on resident. On 12/4/24 at 9:29 A.M., the surveyor observed Nurse #2 enter the room of a resident on enhanced barrier precautions (EBP) and utilized the portable vital sign caddy (a device that measures vital signs including blood pressure, pulse, temperature, and oxygen saturation) to measure vital signs of the resident thus contaminating the caddy. The surveyor then observed Nurse #2 enter a different room of a resident that was also on EBP without disinfecting the contaminated caddy to measure a different resident's vital signs. During an interview on 12/4/24 at 9:29 A.M., Nurse #2 said…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-29 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and policy review, the facility failed to ensure resident Protected Health Information (PHI) was secure on 3 of 4 units. Specifically, nurses on Station 1, Station 2 and Station 3 failed to ensure PHI on the medication administration computers was not visible and accessible on the nursing units. Findings include: Review of the facility policy titled Medication Administration General Guidelines, dated 12/12, indicated Resident's health information needs to remain private. The pages of the medication administration record must remain closed or covered when not in direct use. Review of the facility policy titled Notice of Privacy Practices, dated 8/17/09, indicated We are required to maintain the privacy of your protected health information. On 12/27/23 at 7:50 A.M., the surveyor observed unattended medication carts with the medication administration computer screens open on top of the carts on Station 1 in the hallway. The screens were open to a Resident screen that included the Residents picture, names and medications listed. No nurse was present at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-29 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review, and interview, the facility failed to store and prepare food in accordance with professional standards for food service safety. Specifically, the facility failed to ensure hairnets were worn in the food preparation area, food was labeled, and staff food was not stored with resident food and ingredients. Findings include: Review of the undated facility policy titled Dining Services Food Preparation and Service indicated, but is not limited to, the following: - Food service employees shall prepare and serve food in a manner that complies with safe food handling practices outlined in accordance with the Food Code. -All foods are labeled with a name of product and the date received and use by date once opened. -Prepared foods are labeled and dated with name of product, date opened, and use by date. Review of the Massachusetts food code indicated the following: -FOOD EMPLOYEES shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-29 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one Resident (#46), who was deemed incapable of self-administering medication, did not self-administer torsemide (a diuretic medication), out of a total sample of 25 residents. Findings Include: Review of the facility policy, titled Section 7.1, Medication Administration, dated 2007, indicated, but is not limited to, the following: -Medications are administered within 60 minutes of scheduled time, except before or after meal orders, which are administered based on mealtimes. Unless otherwise specified by the prescriber, routine medications are administered according to the established medication administration schedule for the nursing care center. Medications should not be given at mealtimes or in the dinning room unless specifically ordered with meal. -Residents are allowed to self-administer medications when specifically authorized by the prescriber, the nursing care center's Interdisciplinary Team (IDT), and in accordance with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-29 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide assistance with meals as needed for two Residents (#84 & #40) out of a total of 25 sampled residents. Findings include: Review of the facility policy titled Activity of Daily Living (ADL), dated 4/28/09, indicated It is the policy of the facility to provide ADL care to the residents in a respectful and dignified manner. ADL include but not limited to: bathing, grooming, dressing, elimination and eating. 1. Resident #84 was admitted to the facility in July 2022 with diagnoses including major depressive disorder, severe protein-calorie malnutrition, and abnormal weight loss. Review of Resident #84's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she scored a 9 out of a possible score of 15 indicating the Resident had moderate cognitive impairment. The MDS further indicated he/she was dependent on staff for eating. On 12/27/23 at 8:54 A.M., Resident #84 was observed in bed with their breakfast tray, not initiating self…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-29 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review and policy review, the facility failed to implement a physician's order for the use of an air mattress for one Resident (#88) out of a total sample of 25 residents. Specifically, the facility failed to provide the air pump to the air mattress resulting in no air entering the mattress. Findings include: Review of the facility policy titled Air Mattresses, dated and revised 1/28/19, indicated the following: *Policy: Air Mattress are checked for proper placement, function and firmness control every shift. Checking for placement, function and firmness control will be indicated on the plan of care and documented every shift. Nursing should adjust the firmness control on the air mattress as needed. Maintenance department should be notified if the air mattress is not functioning properly. Resident #88 was admitted to the facility in March 2022 with diagnoses including Parkinson's Disease, heart failure and muscle weakness. Review of Resident #88's most recent Minimum Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-29 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a plan of care was developed for Trauma-Informed Care for one Resident (#108), who was admitted with the diagnosis of Post-Traumatic Stress Disorder (PTSD), out of a total 25 sampled residents. Findings include: Resident #108 was admitted to the facility in November 2022 with diagnoses including PTSD and secondary malignant neoplasm of bone (bone cancer). Review of Resident #108's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that that the Resident had a Brief Interview for Mental Status score of 9 out of a possible 15 indicating that he/she has moderate cognitive impairment. Further review of the MDS along with the admission MDS indicated that Resident #108 has a diagnosis of PTSD. Review of Resident #108's care plan for alteration in mood and/or behavior dated 10/6/23 indicated the following problem: *I require psychotropic meds (medication) d/t (due to) my dx (disease) of: PTSD. Review of the care plan failed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-29 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and policy review, the facility failed to 1. properly label medication in accordance with currently accepted professional principles in one of four medication carts observed, and 2. failed to ensure medications were stored in locked compartments with access limited to only authorized users, in two of the four facility stations observed. Findings include: Review of the facility policy titled, Section 4.1, Medication Storage, Storage of Medication, dated September 2010, indicated but was not limited to the following: - The medication supply shall only be accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medication. - In order to limit access to prescription medications, only licensed nurses, pharmacy staff, and those lawfully authorized to administer medications (such as medication aides) are allowed access to medication carts. Medication rooms, cabinets and medication supplies should remain locked when not in use or attended by persons with authorized access. Review of the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-29 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, policy review and interviews the facility failed to ensure infection control standards of practice for the prevention of infections were implemented. Specifically, the facility failed to ensure nursing and housekeeping staff performed hand hygiene appropriately on Station 1, which had multiple residents with Respiratory Syncytial Virus (RSV) and are on isolation precautions. Findings include: Review of the facility policy titled Infection Control, reviewed date 9/20/23, indicated The single most important principle of infection control for all employees is handwashing. Remember you must wash your hands before and after every contact with a resident or any vehicle that could carry bacteria. 1. On 12/27/23 at 8:45 A.M., the surveyor observed a nurse and Certified Nurse Aide (CNA) on Station 1 enter a resident room with a posted sign for isolation precautions and then observed both staff members exit the resident room without performing hand hygiene. The surveyor then observed the same CNA enter an enhanced barrier precaution room with out…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
KARGER, STEWARTIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE; CORPORATE OFFICER75%since 06/05/1979
KARGER, SUSANIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; W-2 MANAGING EMPLOYEE25%since 01/01/1976
RULLO, PATRICIAIndividualCORPORATE DIRECTORsince 11/15/2002

CMS files one row per role, so the 6 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$21.2M
Net patient revenuemost recent cost report
+0.5%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 33%Medicare 14%Other / private 53%

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$449per resident / day
operating cost
$13,638per month
≈ monthly operating cost
$451per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225419. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-31, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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