New England Homes for the Deaf, Inc

Location & what’s nearby

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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

Met the expected recovery: 70.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 24 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 1% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 81 beds and averages 28.7 residents a day — about 35% occupied, or roughly 52 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.92 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.81 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.04 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.44 hrs/resident/day on weekends vs 5.12 on weekdays — 13% thinner on weekends. RN hours go from 0.89 to 0.64 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

22 citations, most serious first. The 10 most serious are shown; the remaining 12 are one tap away and print in full.

• Potential for harm · Ecited before2025-03-19 · tag F0812 — failed to store, cook, and serve food safely — pattern
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation and interview, the facility failed to properly follow food storage and food handling practices to prevent the risk of foodborne illness in accordance with professional standards for food service safety. Specifically, A) the facility failed to properly store food items in the kitchen to prevent the risk of foodborne illness and B) the facility failed to properly handle food and dinnerware in accordance of professional standards of practice in the second-floor dining room. Findings include: A) During the initial walk-through of the kitchen on 3/18/25 at 7:04 A.M., the surveyor observed the following: In the walk-in refrigerator: - Three carafes containing a yellow liquid, red liquid and clear liquid with no labels indicating what the product was or with a date. - Opened containers with no identifier label with no dates for: three bottles of juice, one container of milk, one container of soy milk, one container of Lactaid milk, three containers of thickened juice, and eight containers of soda. - An opened bag of chocolate whipped cream with no identifier label or…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-03-19 · tag F0550 — failed to protect resident dignity and rights — isolated
  Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observations and interviews, the facility failed to ensure staff treated residents in a dignified manner during the dining experience. Specifically, the facility failed to ensure staff were sitting at eye level when assisting a resident with feeding. Findings include: Review of the facility policy titled Quality of Life - Dignity, revised and dated August 2009, indicated the following: - Residents shall be treated with dignity and respect at all times. The surveyor made the following observations: - During the lunch service on 3/18/25 in the second-floor dining room, a staff member was standing over a resident in a Broda chair while assisting with feeding from 12:22 P.M. through 12:34 P.M. - During breakfast on 3/19/25 at 8:28 A.M., the same staff member was standing over the same resident who was in his/her bed while assisting with feeding. During an interview on 3/19/25 at 9:27 A.M., Unit Manager #1 said staff should not be standing over residents while assisting them with feeding. During an interview on 3/19/25 at 10:05 A.M., the Director of Nursing said staff should not…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-03-19 · tag F0552 — isolated
  Ensure that residents are fully informed and understand their health status, care and treatments.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on record review and interview the facility failed to ensure for one Resident (#21), out of a total sample of 13 residents, that the Health Care Agent was provided the correct risks and benefits related to the administration of an antipsychotic medication. (An Invoked Health Care Proxy (HCP) allows the Health Care Proxy Agent to make medical decision, when a person is determined by a physician/nurse practitioner to lack the capacity to make health care decisions). Findings include: Review of the facility's policy, titled Informed Consent for Psychotropic Medication, not dated included but was not limited to the following: Consistent with the mission of the facility and the rights afforded patients by Massachusetts General Laws Chapter 111 Section 70E, the facility recognizes the right of its residents/patients to be free from physical or chemical restraints except to provide and to be involved in decisions about treatment and any changes in care and treatment. To that end, informed written consent will be obtained as provided in this policy whenever a psychotropic medication…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Rights Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-03-19 · tag F0604 — failed to not use physical restraints improperly — isolated
  Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to assess the use of foam wedges as a potential restraint for one Resident (#14) out of a total sample of 13 residents. Findings include: The facility was unable to provide a policy related to restraints. Resident #14 was admitted to the facility in December 2020 with diagnoses that included dementia, legal blindness, deaf non speaking, and schizophrenia. Review of Resident #14's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she was assessed by nursing staff to have severe cognitive impairment. On 3/18/25 at 7:18 A.M. and 1:26 P.M., the surveyor observed Resident #14 in bed with foam wedges lining the sides of his/her bed. Review of Resident #14's fall care plan, dated 6/16/22, indicated Foam wedge pads placed on each side of bed. Review of Resident #14's fall risk assessment, dated 2/13/25, indicated he/she scored a 19 and is at high risk for falls. Review of Resident #14's nursing progress note, dated 2/17/25, indicated…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2025-03-19 · tag F0656 — failed to write and follow a full care plan — isolated
  Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure resident centered care plans were developed for one Resident (#27) out of a total sample of 13 residents. Specifically, for Resident #27, the facility failed to develop a comprehensive, resident centered care plan for a pacemaker. Findings include: Review of the facility policy titled Pacemaker, Care of a Resident with, revised and dated December 2015, indicated the following: - For each resident with a pacemaker, document the following in the medical record and on a pacemaker identification card upon admission, a. the name, address and telephone number of the cardiologist, b. type of pacemaker, c. type of leads, d. Manufacture and model, e. serial number, f. date of implant, g. paced rate. Resident #27 was admitted to the facility in January 2025 with diagnoses including acute and chronic respiratory failure with hypoxia, pneumonia, chronic obstructive pulmonary disease and presence of cardiac pacemaker. Review of Resident #27's…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-03-19 · tag F0658 — failed to meet professional standards of care — isolated
  Ensure services provided by the nursing facility meet professional standards of quality.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to follow professional standards of nursing practice for two Residents (#2 and #7) out of a sample of 13 residents. Specifically, 1. the facility failed to initiate a physician's order for Zofran (an anti-nausea medication) for Resident #2 and 2. the facility failed to specify what setting Resident #7's air mattress should be set to in the physician's order. Findings include: 1. Resident #2 was admitted to the facility in May 2023 with diagnoses including dementia and dysphagia. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #2 was significantly cognitively impaired evidenced by a score of one out of a possible 15 on the Brief Interview for Mental Status Exam. Review of the Nurse Practitioner progress note dated 2/17/25 indicated: Asked to f/u with patient regarding reports of vomiting x 1 today and some nausea. No sob (shortness of breath) or chest pain. Appetite is poor due to illness. No fever. BP (blood…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2025-03-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
  Provide appropriate treatment and care according to orders, resident’s preferences and goals.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide treatment and care in accordance with professional standards of practice for two Residents (#28, and #15), out of a total sample of 13 residents. Specifically, 1. For Resident #28, the facility failed to notify the Medical Doctor or Nurse Practitioner to initiate a new order for an oral antibiotic medication to treat his/her osteomyelitis recommended by the infectious disease provider. 2. For Resident #15, the facility failed to obtain a urine specimen timely and failed to notify the Nurse Practitioner or Medical Doctor that the urine specimen was not obtained resulting in Resident #15 being transferred to the emergency department and treated for cystitis (inflammation of the bladder). Findings include: Resident #28 was admitted to the facility in February 2025 with diagnoses that included extradural and subdural abscess, osteomyelitis, sepsis, and mild cognitive impairment. Review of Resident #28's most recent Minimum Data Set…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Dcited before2025-03-19 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
  Provide safe and appropriate respiratory care for a resident when needed.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to provide respiratory care services in accordance with professional standards of practice for one Resident (#27) out of a total sample of 13 residents. Specifically, the facility failed to ensure Resident #27 had a physician's order for the use of supplemental oxygen therapy while he/she was receiving supplemental oxygen. Findings include: Review of the facility policy titled Oxygen Administration, revised and dated October 2010, indicated the following: - Verify that there is a physician's order for this procedure. Review the physician's orders or facility protocol for oxygen administration. Resident #27 was admitted to the facility in January 2025 with diagnoses including acute and chronic respiratory failure with hypoxia, pneumonia, chronic obstructive pulmonary disease and presence of cardiac pacemaker. Review of Resident #27's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief Interview…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-03-19 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
  Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interview, the facility failed to ensure residents were free of unnecessary medications for one Resident (#14) out of a total of 13 sampled residents. Specifically for Resident #14, the facility failed to ensure there was an initial 14 day stop order or reevaluation to continue his/her as needed (PRN) Ativan. Findings include: Review of the facility policy titled Antipsychotic Medication Use, revised December 2016, indicated 14. The need to continue PRN orders for psychotropic medications beyond 14 days requires that the practitioner document the rationale for the extended order. The duration of the PRN order will be indicated in the order. Resident #14 was admitted to the facility in December 2020 with diagnoses that included dementia, legal blindness, deaf non speaking, and schizophrenia. Review of Resident #14's most recent Minimum Data Set (MDS), dated [DATE], indicated he/she was assessed by nursing staff to have severe cognitive impairment. Further review of the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Pharmacy Service Deficiencies · Deficient, Provider has date of correction
• Potential for harm · F2024-03-21 · tag F0909 — failed to maintain a comfortable temperature — widespread
  Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to regularly inspect bed frames to identify areas of potential entrapment. Specifically, the facility failed to regularly inspect and document findings regarding zone 7 (the space between the mattress and the foot of the bed) for 27 of 27 Residents' beds in the facility for potential areas of entrapment, as evidenced by not providing an effective bed bolster for Resident #3. Findings include: According to The Guidance for Industry and FDA Staff Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment Document issued on March 10, 2006, by the U.S. Department of Health and Human Services Food and Drug Administration Center for Devices and Radiological Health, the HBSW (Hospital Bed Safety Workgroup) identified 7 potential entrapment zones for hospital beds. Resident #3 was admitted to the facility in December 2005 with diagnoses including traumatic brain injury with loss of consciousness and aphasia (loss of ability to…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Environmental Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

$3,174 in federal fines across 1 penalty.

• $3,174 — penalty dated 2023-10-30

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA