St Joseph Rehab & Nursing Care Center
321 Centre Street, Dorchester, MA 02122 · For profit - Limited Liability company · 123 certified beds · (617) 825-6320 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 4 actual-harm citations
- a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $82,612 in federal fines (most recent 2024-07-08)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 17.6% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 6.0% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.1% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.5% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 3.7% | 15.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.5% | 3.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 11.3% | 15.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 2.1% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 85.6% | 94.8% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 5.4% | 4.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 22.7% | 21.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 6.9% | 21.4% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.4% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 88.2% | 77.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 24.0% | 25.7% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 11.5% | 11.9% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 2.04 | 1.88 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 0.59 | 1.50 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
65.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 237 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 63.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 96 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.56 therapist hours per resident per day in 2026Q1 — more than 86% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 21% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 65.8%CMS range 58.3–73.2 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.6%CMS range 6.9–12.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 63.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 57.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 67.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.5% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 98.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 2.2% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.3%CMS range 5.0–12.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.87 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 123 beds and averages 111.5 residents a day — about 91% occupied, or roughly 12 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.72 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.96 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.19 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.35 hrs/resident/day on weekends vs 3.87 on weekdays — 14% thinner on weekends. RN hours go from 1.06 to 0.71 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 38% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
44 citations, most serious first. The 14 most serious are shown; the remaining 30 are one tap away and print in full.
- Actual harm · Gcited before2024-07-08 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based records reviewed and interviews for one of three sampled residents (Resident #1), whose admission physician's orders included the administration of Eliquis (anticoagulant ), the Facility failed to ensure that upon completion of his/her admission Medication Regimen Review (MRR) by the Consultant Pharmacist that nursing reviewed and addressed the pharmacy recommendation related to his/her dosage of Eliquis timely, as a result for more than a month, Resident #1 was overmedicated with Eliquis, he/she experienced an acute change in medical status due to being administered excess Eliquis, and required hospital transfer with admission, where he/she received blood transfusions and additional treatments to stabilize his/her condition. Findings Include: Review of the Facility's Policy titled admission Medication Regimen Review (MRR), dated as last revised 06/01/24, indicated that an admission MRR will be performed within 72 hours of admission or an agreed upon timeframe of admission by a licensed pharmacist per…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-07-08 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sample residents (Resident #1), whose Hospital Discharge Summary indicated that the daily dosage of his/her Eliquis (anticoagulant) was to be decreased from 10 milligrams (mg) two times a day, to 5 mg two times a day, the facility failed to ensure Resident #1 was free from a significant medication error when due to a medication reconciliation error upon admission by nursing, he/she continued to be administered Eliquis 10 mg two times a day for more than a month after his/her admission. Resident #1 experienced an acute change in medical status which include shortness of breath, weakness and critically low blood laboratory work related to being overmedicated with Eliquis, he/she was transferred and admitted to the Hospital where he/she required blood transfusions and additional treatment in order to stabilize his/her condition. Findings include: Review of the Facility Policy titled, Reconciliation of Medication on admission Guideline, dated 01/26/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-02-09 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, policy review and interviews, the facility failed to prevent a decline in range of motion causing the development of a contracture for one Resident (#78) out of a total sample of 33 residents. Findings include: Review of the facility policy titled Range of Motion and Mobility Guideline, dated September 25, 2019, indicated the following: *Residents will not experience an avoidable reduction in range of motion (ROM) *Residents with limited range of motion will receive treatment and services to increase and/or prevent a further decrease in ROM. *Residents with limited mobility will receive appropriate services, equipment, and assistance to maintain or improve mobility unless reduction in mobility is unavoidable. *As part of the resident's comprehensive assessment, the nurse will identify the resident's: *Current range of motion of his or her joints *Limitations in movement or mobility *As part of the comprehensive assessment, the nurse will also identify conditions that place…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-02-09 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, policy reviews and interviews, the facility failed to provide the necessary behavioral health care and services to attain or maintain the highest practicable mental, and psychosocial well-being for two Residents (#36 and #96) out of a total sample of 33 residents. Specifically, 1) the facility failed to provide non-pharmacological interventions or behavioral health services for Resident #36 as he/she had increasing behaviors and psychological distress leading to two involuntary hospitalizations for psychiatric concerns and 2) the facility failed to provide behavioral health services for Resident #96 after he/she displayed increased depressive symptoms. Findings include: Review of the facility policy titled, Behavior Assessment Guideline, dated June 2017, indicated the following: *The facility will provide and residents will receive behavioral health services as needed to attain or maintain the highest practicable physical, mental and psychosocial well-being in accordance with the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-19 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure one Resident #6 was free from signifigant medication error, out of a total sample of 27 residents. Specifically, for Resident #6 the facility failed to ensure nursing scheduled intravenous (IV) cefazolin (antibiotic) every eight hours as recommended by Infectious Disease (ID) placing Resident #6 at risk for not having a consistent level of antibiotic in his/her blood stream. Findings include:Resident #6 was admitted to the facility in January 2026 with diagnosis including periprosthetic fracture around internal prosthetic left hip joint and an infection and inflammatory reaction due to internal left hip prosthesis. Review of the most recent Minimum Data Set assessment, dated 2/4/26, indicated Resident #6: C: Brief Interview of Mental Status score 11/15, indicating a moderate cognitive impairment. N: antibiotic use, coded as yes. O: IV medications, coded as yes. Review of Resident #120's hospital Discharge summary, dated [DATE], indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-19 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure that the proper dish machine wash and final rinse temperatures were maintained at the appropriate temperatures to effectively clean and sanitize dishware and cutlery to prevent foodborne illness. Findings include: During the kitchen revisit on 2/18/26 at 11:20A.M., the Foodservice Director (FSD) told the surveyor that there was currently no broken equipment in the kitchen. At 11:34 A.M., the surveyor and the Foodservice Director (FSD) operated the dish machine to observe its functionality. The FSD informed the surveyor that the dish machine is a high temperature conveyor dish machine, and it needs to reach a minimum of 160 degrees Fahrenheit for the wash temperature and a minimum of 180 degrees Fahrenheit for a final rinse temperature. The FSD said the dish machine water was just changed, the FSD proceeded to run the dish machine multiple times and the temperature gauge for the wash temperature did not go above 140 degrees Fahrenheit. The FSD said she was not aware that there was an issue with the dish machine and she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-19 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interviews, the facility failed to ensure that services met professional standards of practice for one Resident (#120), out of 27 sampled Residents. Specifically, for Resident #120 the facility failed to ensure nursing dated and labelled tube feeding formula as required, nursing failed to stop a tube feeding as ordered, and nursing failed to ensure free water flushes were scheduled in accordance with the physician's order. Findings include: Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following:- Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescribers that are received by a variety of methods (i.e., written, verbal/telephone, standing orders/protocols, pre-printed order sets, electronic) in emergent and non-emergent situations. Licensed nurses in a management role must ensure an infrastructure is in place, consistent with current standards of care, to minimize…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-19 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interview for two Residents (#78 and #85) out of four residents observed the facility failed to ensure it was free from a medication error rate of greater than 5%. When two out of four nurses observed made two errors out of 27 opportunities resulting in a medication error rate of 7.41%. Specifically, 1. For Resident #78 the facility failed to ensure Nurse #1 administered the correct vitamin B complex with C and folic acid. 2. For Resident #85 the facility failed to ensure Nurse #2 administer the correct dose of MiraLAX. Findings include: Review of the facility policy titled, General Dose Preparation and Medication Administration, dated as revised 11/15/24, indicated:2.2 Only prepare medications for one resident at a time, using a 3-way-check (i.e, comparing the medication to the Medication Administration Record). 1. On 2/18/26 at 8:11 A.M., the surveyor observed Nurse #1 prepare and administer Resident #78 one tablet of B-complex plus vitamin C. Review of Resident #78's physician's order, dated 12/31/25, indicated:- B-Complex-C (with Folic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-05 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review and interview, the facility failed to maintain a dignified existence for residents during mealtimes on two out of three units. Specifically, 1. Staff stood over residents while assisting with meals on two out of three units. 2. Staff referred to residents as feeders on one out of three units. Findings include: Review of facility policy titled Quality of Life- Dignity, dated September 20, 2018, indicated the following: -Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality. -Residents shall always be treated with dignity and respect. -Resident who require staff assistance for feeding shall be fed by the staff member who is seated in a chair next to the resident. Staff shall not feed residents while in a standing position. -Staff shall speak respectfully to residents at all times, including addressing the resident by his or her name of choice and not labeling or referring to the resident by his or her room number, diagnosis, or care needs. 1. On 2/3/25 during the breakfast meal,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-05 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure medications were stored in accordance with professional standards of practice. Specifically, 1 Medication used for Residents #15 and #18 were left unsecured in the resident's room, 2 Medication carts were left unattended and opened 3. Keys to the medication cart were left on top of the cart and unattended, and 4. Medication was administered and left by the bedside of a resident. Findings include: Review of the Manual title: LTC Facility's Pharmacy Services and Procedure Manual indicated the following: The Policy 5.3 sets for the procedures relating to the storage and expiration date of medications, biologicals, syringes and needles. Procedure 1 Facility should ensure that only authorized Facility staff, as defined by Facility, should have procession of the keys, access cards, electronic code, or combinations which open medication storage areas. 3.3 Facility should ensure that all medications and biologicals, including treatment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-05 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed 1. Ensure food items were properly dated and stored in the main kitchen. 2. Ensure food items and food preparation equipment were not stored with chemicals. Findings include: Review of the facility's Food Storage Guideline, effective date January 3, 2022, indicated: Policy Statement Sufficient storage facilities will be provided to keep foods safe, wholesome, and appetizing. Food will be stored in an area that is clean, dry, and free from contaminants. Food will be stored, at appropriate temperatures and by methods designed to prevent contamination or cross contamination. 4. Chemical must be clearly labeled, kept in original containers, when possible, kept in a locked areas and stored away from food. 8. Plastic containers with tight-fitting covers or sealable plastic bags must be used for storing grain products, sugar,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-05 · tag F0814 — failed to dispose of garbage properly — patternDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview the facility failed to ensure garbage and trash were disposed of properly. Specifically, the area around the two dumpsters had a large volume of various debris, garbage and trash. Findings include: Review of the facility Guideline: Waste Policy, revision date 1-2025 indicated Garbage will be disposed of as needed throughout the day and the end of each day. Guideline: 1. Prior to disposal, all waste shall be kept in leak-proof, non-absorbent, fireproof containers that are kept covered when not in use. 2. Containers will be emptied as often as necessary throughout the day and at the end of each day. Trash bags will be sealed prior to removing then from the facility. Trash will be deposited into a sealed container outside the premises. 5. Dumpsters will be emptied and maintained on a schedule determined by vendor. Dumpster lid will be closed to contain trash when not in use. During an observation and interview on 2/5/25 at 10:16 A.M., the Food Service Director (FSD) and Surveyor observed the area where two dumpsters were located outside…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment that prevents the development and transmission of communicable diseases and infections for five Residents (#89, #33, #84 , #15 and #217) out of a total sample of 31 Residents. The facility also failed to implement and follow Enhanced Barrier Precautions (EBP) and droplet precautions for residents who were positive for influenza. Specifically, 1. For Resident #89 and Resident #33, the facility failed to maintain infection control practices during a wound dressing change 2. For Resident #84 and Resident #15, the facility failed to ensure Enhanced Barrier Precautions (EBP) were implemented in accordance with the infection prevention control program. 3. For Resident #217, the facility failed to ensure isolation/droplet precaution signage was applied on the Resident's door. 4. The facility failed to follow…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-05 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed for 2 Residents (#15 and #44 ) out of a total sample of 31 residents, to ensure: 1. Resident #15 was equipped with a call bell that functioned for him/her and, 2. That Resident #44 had a Broda chair available for when he/she chose to get out of bed. Findings include: Review of the facility's policy entitled, Call light policy, revision date 1/2025 indicated the following: Resident will have a functioning call light at their bedside for use to alert staff that they need assistance. Resident #15 was admitted to the facility in July 2022 with diagnoses that include chronic obstructive pulmonary disease and colostomy status. Review of the Minimum Data Set assessment dated [DATE] indicated Resident #15 scored a 15 out of 15 on the Brief Interview for Mental Status exam indicating he/she as having intact cognition and requires partial/moderate assistance with bathing and has an ostomy. During an observation and interview on 2/3/25 at 8:32 A.M.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 30 citations
- Potential for harm · Dcited before2025-02-05 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to develop a skin impairment care plan for one Resident (#33) out of a total sample of 31 residents. Findings include: Resident #33 was admitted to the facility in October 2022 with diagnoses including cerebral hemorrhage and hemiplegia. Review of Resident #33's most recent Minimum Data Set (MDS), dated [DATE], indicated the Resident was unable to complete the Brief Interview for Mental Status (BIMS) exam and staff had assessed him/her to have moderate cognitive impairment. The MDS also indicated Resident #33 is dependent on staff for self-care and mobility tasks. Review of the wound physician note dated 1/30/25 indicated Resident #33 had a non-pressure wound on his/her sacrum for over 11 days measuring 1.4 x 1.3 x 0.1 cm (centimeters). Review of Resident #33's care plans failed to indicate a care plan for actual skin impairment was developed when the Resident's wound began. During an interview on 2/5/25 at 6:55 A.M., the Director of Nursing said…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-05 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review the facility failed to ensure care plans were reviewed with the interdisciplinary team (IDT) as required for one Resident (#69) out of a total sample of 31 residents. Specifically for Resident #69 the facility failed to review and revise the care plan related to the use of an air mattress. Findings include: Review of facility policy titled Care Plan- Nursing, dated October 7, 2021, indicated the following: -The care plan is to be reviewed and revised by all staff providing care or services for the resident at least 92 days following the completion of every MDS. The Care plan includes a statement of problem; reasonable, measurable and time limited goals; and specific interventions, along with the discipline responsible. -When there are changes in resident's condition, the comprehensive care plan is updated as needed to change goals, time frames or interventions. Resident #69 was admitted to the facility in October 2020 with diagnoses that include major depressive disorder and weakness. Review of Resident #69's most recent Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interviews, the facility failed to ensure a physician's order was implemented for three Residents (#28, #101 and #69) out of a total sample of 31 residents. Findings include: Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following: - Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescriber that are received by a variety of methods (i.e., written, verbal/telephone, standing orders/protocols, pre-printed order sets, electronic) in emergent and non-emergent situations. Licensed nurses in a management role must ensure an infrastructure is in place, consistent with current standards of care, to minimize error. 1. Resident #28 was admitted to the facility in January 2024 with diagnoses including diabetes, chronic diabetic ulcer of the left foot, and tachycardia. Review of Resident #28's most recent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to: 1) provide assistance with incontinence care for two Residents (#60 and #33) and 2) provide assistance with meals for two Residents (#25 and #55) out of a total sample of 31 residents. Findings include: Review of the facility policy titled, ADL (Activities of Daily Living) Policy, dated 1/2025, indicated the following: -Residents will be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living. -Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming and personal and oral hygiene. -Appropriate care and services will be provided for residents who are unable to carry out ADLs independently, with the consent if the resident and in accordance with the plan of care, including appropriate support and assistance with: c. elimination (toileting) and d. toileting (meals and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-05 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to ensure services consistent with professional standards were provided for one Resident (#75) who required dialysis (a procedure to remove waste products and excess fluid from the body when the kidneys stop working properly), out of total sample of 31 residents. Specifically, the facility failed to follow physician's orders to ensure that blood pressure readings were not taken on the arm where the dialysis shunt (an access point from the dialysis machine to a blood artery) is located. Findings include: Review of facility policy titled Home Dialysis Program: Hemodialysis Access Site Care, dated November 1,2023, indicated the following: -Care of AVFs (arteriovenous fistula): -h. Do not use the access arm to take blood pressure. Resident #75 was admitted to the facility in October 2022 with diagnoses that include end stage renal disease, dementia and diabetes. Review of the most recent Minimum Data Set (MDS) Assessment, dated 1/1/25, indicated that the Resident was unable to complete the Brief Interview for Mental Status and was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-05 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to complete annual Certified Nurse Aide (CNA) performance reviews for 2 out of 2 eligible sampled CNAs. Findings include: During review of 3 CNA employee records, the Surveyor was unable to locate annual performance reviews for 2 out of 2 eligible CNAs. The third CNA had not yet been at the facility for a year. During an interview on 2/05/25 at 11:33 A.M., the Human Resource Director said the annual reviews were not completed and he was unsure why. During an interview on 2/5/25 at 11:45 A.M., the Director of Nursing was unable to say why the annual reviews had not been completed.
- Potential for harm · Dcited before2025-02-05 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and interviews, the facility failed to ensure accurate medical records were completed for three Residents (#28, #101 and #33) out of a total sample of 31 residents. Specifically, 1) for Residents #28 and #101 the facility failed to ensure physician orders were documented accurately and 2) for Resident #33 skin assessments were completed accurately. Findings include: 1a. Resident #28 was admitted to the facility in January 2024 with diagnoses including diabetes, chronic diabetic ulcer of the left foot, and tachycardia. Review of Resident #28's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident scored a 12 out of a possible 15 on the Brief Interview for Mental Status (BIMS) which indicated he/she had moderate cognitive impairment. The MDS also indicated Resident #28 requires substantial assistance from staff for functional daily tasks. Review of Resident #28's physician orders indicated the following orders: -Bi-lat (bilateral) LE (lower extremity) ACE…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-09 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation policy review, and interview, the facility failed to 1). maintain a homelike environment on 3 of 3 resident units and 2) failed to provide a clean, sanitary, and homelike environment for one Resident (#91) out of a total sample of 33 residents. Specifically, for Resident #91, there was a brown liquid on multiple surface areas of the Resident's room that failed to be cleaned for three days. Findings include: 1. Review of the facility policy titled Maintenance Department Policy and Procedures, undated, indicated the following: Environmental Concerns: Maintain set of state and local quality standards and company compliance requirements. Identify and record equipment monitored and breakdowns; monitoring devices; reporting, and alarms; equipment maintenance, repairs, replacement and reporting; and monitoring device maintenance, repairs, replacement, and reporting. Review of the facility policy titled 'Home Like Environment Guideline', dated 7/7/17, indicated, but was not limited to: 2. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-09 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to investigate six allegations of possible abuse, neglect and possible misappropriation evidenced by staff completing grievance forms instead of completing a full investigation. Findings include: Review of the facility's Abuse Policy, dated as revised 10/24/22 indicated: *Upon notification of the allegation of abuse, the Supervisor will take steps to protect the resident in question as well as other residents that may be affected. *The licensed nurse will notify the Administrator and/or Director of Nursing services immediately. *An investigation by the Administrator or Director of Nursing MUST be initiated within 24 hours of their knowledge of the alleged incident. The investigation includes interviewing all staff involved (directly or indirectly) any family involved, all residents involved and any visitors involved. The Administrator will document a summary of interviews. Review of the facility's Grievance Book included the following: Grievance A: 2/7/23: A resident reported that he/she asked to be changed at 5:00 A.M. and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-09 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to provide the necessary activities of daily living (ADLs) for dependent residents for four Residents (#9, #92, #66, #413) out of a total sample of 33 residents. Specifically, 1). the facility failed to provide the proper assistance with meals for three Residents (#9, #92, #66) and 2). the facility failed to provide nail care for Resident #413. Review of the facility policy titled ADL Support Guideline, dated 8/10/17, indicated the following: *Residents will provided [sic] with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADLs). Residents who are unable to carry out activities of daily living independently will receive services necessary to maintain good nutrition, grooming and personal and oral hygiene. *Appropriate care an services will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-09 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a safe environment for four Residents (#103, #43 #36, and #8) out of a total sample of 33 residents. Specifically: 1) For Resident #103 the facility failed to implement the physician's order for the use of fall mats. 2) For Resident #43 the facility failed to ensure nursing staff implemented the falls plan of care of having fall mats in place. 3) For Resident #36, a Resident who is at risk of elopement, the facility failed to provide the Resident with a wander guard (a device that would alarm if a resident were to leave the unit) as ordered. 4)For Resident #8, the facility failed to implement the physician's order for the use of bilateral bed siderail padding for a Resident with a history of epilepsy (a disorder of the brain characterized by repeated seizures). Findings include: Review of the facility policy titled Accident & Incidents Guideline, dated 2/8/18 indicated the following: *The intent of this policy is that the center…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-09 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview, the facility failed to provide care and services consistent with professional standards for four Residents (#51, #96, #69, #86) who required renal dialysis (a life sustaining treatment that helps your body remove extra fluid and waste products from your blood when the kidneys are not able to) out of a total sample of 33 Residents. Specifically: 1) For Resident #51 the facility failed to ensure that nursing staff obtained a physician's order for dialysis and failed to ensure a care plan was developed for dialysis. 2) For Resident #96, the facility failed to implement recommendations from the dialysis center to hold his/her scheduled medications due to low phosphate. 3) For Resident #69, the facility failed to implement a physician's order to give phosphate binders (a medication to absorb phosphate from the food you eat) at the appropriate time. 4) For Resident #86 the facility failed to ensure ongoing communication and collaboration with the dialysis facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-09 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, policy review, record review, and interviews for two Residents (#9 and #59) out of three Residents observed, the facility failed to ensure it was free from a medication error rate of greater than 5% when two of two nurses observed made three errors out of 26 opportunities resulting in a medication error rate of 11.54%. Specifically, 1.) For Resident #9, Nurse #3 administered a medication ordered to be given with meals, without a meal. 2.) For Resident #59, Nurse #4 failed to administer scheduled eye drops as ordered and documented a medication (vitamin d) as administered when it was not. Findings include: Review of the facility policy titled 'General Dose Preparation and Medication Administration', revised 1/1/22, indicated, but was not limited to: 5.8 Follow manufacturer medication administration guidelines (e.g., providing medication with fluids or food). 6. Document necessary medication administration/treatment information (e.g., when medications are given) on appropriate forms. 1.) Resident #9 was admitted to the facility in August 2018 with diagnoses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview the facility failed to properly store food items and properly follow sanitation and food handling practices to prevent the risk of foodborne illness in accordance with professional standards for food service safety. Findings include: During the initial walkthrough of the kitchen on 2/6/24 at 7:08 A.M., the surveyor made the following observations in the walk-in refrigerator: *A container labeled as meal containing an assortment of cooked mixed foods. *A container with an ineligible food item name with the date written as 1/6/24. The container had multiple food items inside. During the follow-up visit to the kitchen on 2/7/24 at 11:33 A.M., the surveyor made the following observations: In the walk-in refrigerator: *A container labeled applesauce with a use by date written as 2/6. *A container labeled as Reg Jello with a use by date written as 2/6. *A container labeled as Diet Jello with a use by date written as 2/6. In the walk-in freezer: *Boxes containing food were observed directly on the floor. During an observation of the lunch tray line…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-02-09 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to maintain accurate medical records for two Residents (#8, #91) out of a total sample of 33 residents. Specifically: 1. For Resident #8, the facility documented that the Resident's bed side rails were padded when they were not, 2. For Resident #91, the facility incorrectly entered a physicians order for tube feeding, and 3. For Resident #91, the facility incorrectly documented a medication that was administered by a gastrostomy tube (a tube that is placed directly into the stomach through an abdominal incision for administration of nutrition, fluids, and medication) was administered by mouth. 1. Resident #8 was admitted to the facility in June 2020 with diagnoses including history of epilepsy and anxiety disorder. Review of Resident #8's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief Interview for Mental Status score of 14 out of a possible 15 indicating that the Resident is cognitively…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-02-09 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, policy review, and interviews, the facility failed to assess for eligibility, and offer Pneumococcal Vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations and facility policy for three Residents (#20, #58 and #71) out of a total of 5 sampled Residents. Findings include: Review of the CDC website Pneumococcal Vaccine Timing for Adults greater than or equal to 65 years (cdc.gov), dated 3/15/23 indicated but was not limited to the following: - For adults 65 and over who have not had any prior pneumococcal vaccines, then the patient and provider may choose Pneumococcal conjugate vaccine (PCV) 20 or PCV15 followed by Pneumococcal polysaccharide vaccine (PPSV) 23 one year later. -For adults 65 and over who has had Pneumococcal Conjugate Vaccine 13 (PCV13) and Pneumococcal Polysaccharide Vaccine 23 (PPSV23) and it has been 5 years or greater since the last Pneumococcal Vaccination, then the patient and the vaccine provider may choose to administer the 20-Valent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview the facility 1) failed to allow one Resident (#36) the right to participate in his/her own treatment by having the Resident's Health Care Proxy (HCP) make the decision without the HCP being invoked by the physician and 2) failed to ensure informed consent for the administration of psychotropic medications, including the risk/benefits of the medication and potential side effects, was obtained from the resident and/or representative for one Resident (#19) out of a total sample of 33 residents. Findings include: 1. Review of the facility policy titled, Resident Representative Guideline, dated July 2021, indicated the following: *The facility treats the decisions of the resident representative as the decisions of the resident to the extent delegated by the resident or to the extent required by the court, in accordance with the law. *A resident who has not been found to be incompetent by the state court has the right to appoint a resident representative who may…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-09 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, observations and interviews the facility 1) failed to develop a care plan for suicidal and homicidal ideation for one Resident (#36) when he/she returned from an involuntary hospitalization, and 2) failed to develop a plan of care addressing a primary diagnosis of fluid overload and a fluid restriction for one Resident (#86), out of a total sample of 33 residents. Findings include: Review of the facility policy titled Care Plan Guideline, revised 8/18/2017, indicated that the interdisciplinary team should develop a comprehensive care plan for each resident which includes objectives to meet the resident's medical and nursing needs. The facility policy further indicated that the interdisciplinary team is responsible for the implementation of the care plan and that the interdisciplinary team reviews each care plan on a quarterly interval at a minimum and update the plan of care as necessary with any changes as they occur. 1. Resident #36 was admitted to the facility in December 2021 with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-09 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to revise care plans for two Residents (#77, #86), out of a total sample of 33 residents. Specifically, 1. the facility failed to revise Resident #77's care plan related to skin impairment and 2. the facility failed to revise the hemodialysis (process by which dissolved substances are removed from a patient's body by diffusion from one fluid compartment to another across a semipermeable membrane) care plan for Resident #86 to accurately depict his/her dialysis access site. Findings include: Review of the facility's policy, entitled Care Plan Guideline, dated as revised 8/18/2017 indicated the following: *Policy Statement. It is the policy of each nursing center to develop an individualized plan of care for each resident utilizing the information that is gathered from each assessment performed. A baseline care plan shall be developed within 24 hours of admission that addresses the immediate care needs of the resident. A comprehensive care plan…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide an activities program to meet the needs of one Resident (#9) out of a total sample of 33 residents. Findings include: Resident #9 was admitted to the facility in 2018 with diagnoses including dementia, stroke, muscle weakness and dysphagia. Review of Resident #9's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 7 out of a possible 15, which indicated he/she had severe cognitive impairment. Section F of the MDS indicated it was very important for Resident #9 to have the newspaper, listen to music, keep up with news, be around animals, and do his/her favorite activities. The activities listed on the activity calendar on 2/6/23 were coffee lover, relaxing music, cooking group, and move to the music. Resident #9 was not observed participating in any of the listed activities on 2/6/23 and was not observed to leave his/her room or have a one-on-one visit.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, policy review, interviews, and records reviewed for two Residents (#104 and #20), out of 33 total sampled residents, the facility failed to ensure that residents received treatment and care in accordance with professional standards of practice. Specifically, the facility failed to 1.) obtain a physician order to treat a wound for Resident #104 and 2.) follow physician's orders to ensure safe positioning during meals for Resident #20. Findings include: Review of the facility policy titled 'Wound Care Guidelines', dated 7/17/22, indicated, but was not limited to: 1. Verify that there is a physician's order for this procedure. 1.) Resident #104 was admitted to the facility in January 2024 with diagnoses including dementia and hypertension. Review of the most recent Minimum Data Set (MDS) assessment, dated 1/30/24, indicated that Resident #104 had moderate cognitive impairment as evidenced by a Brief Interview of Mental Status (BIMS) score of 10 out of 15. On 2/6/24 at 7:55 A.M. and 2/7/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to implement treatment recommendations related to pressure ulcers for one Resident (#9) out of a total of 33 sampled Residents. Findings include: Review of the facility's Wound Care Guidelines, dated 8/17/22, did not indicate a methods or means for staff to implement treatment recommendations made by the Wound Physician. Resident #9 was admitted to the facility in August 2018 with diagnoses including vascular dementia and peripheral vascular disease. Review of his/her most Minimum Data Set assessment dated [DATE] indicated he/she is severely cognitively impaired and requires assistance with activities of daily living. Review of Resident #9's clinical record indicated he/she developed a stage III sacral pressure ulcer while hospitalized in December 2023 which was being monitored by the Wound Physician. Review of the Wound Physician's notes dated 1/4/24, 1/11/24, 1/25/24, 2/1/24 indicated the following treatment recommendation: Silver sulfadiazine, apply…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to maintain acceptable parameters of nutritional status for 1 Resident (#86) out of a total sample of 33 residents. Specifically, the facility failed to maintain a 1,000 milliliter (ml) fluid restriction per the physician's orders for Resident #86. Findings include: Review of the facility policy, titled Fluid Restriction Guideline, revised 2/16/18, indicated a fluid restriction is ordered by a physician or nurse practitioner for residents who have fluid intake concerns related to congestive heart failure, acute/ chronic renal failure, edema or ascites. Further review of the policy indicated that the physician should be made aware of fluid restriction non- compliance. The facility policy further indicated that the dietary department should be notified when a resident is placed on a fluid restriction and the licensed nurse will total all fluids at the end of each 8-hour shift. The 3-11 shift nurse will total all fluid intake and record the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, policy review, and record review, the facility failed to ensure staff provided appropriate care and services for one Resident (#91) with a gastrostomy tube (a tube that is placed directly into the stomach through an abdominal incision for administration of nutrition, fluids, and medication), out of 33 sampled residents. Specifically, the facility failed to follow physician orders for accurate rate of administration of tube feeding for Resident #91. Findings include: Review of the facility policy titled 'Enteral Feeding Guideline', dated January 2020, indicated, but was not limited to: -Preventing errors in administration 5. Check the enteral nutrition label against the order before administration. Check the following information: rate of administration (ml/hour) (milliliters/hour). Resident #91 was admitted to the facility in November 2023 with diagnoses including atrial fibrillation (an irregular heart rhythm) and a stroke with left-sided hemiplegia (paralysis on the left side of the body). Review of the most recent Minimum Data Set (MDS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, policy review, interviews, and records reviewed the facility failed to provide respiratory care services in accordance with professional standards of practice for two Residents (#88 and #86), out of a total of 33 sampled residents. Specifically, the facility failed to 1. follow physician's orders for oxygen management and change oxygen tubing that was left on floor for one Resident (#88) and 2. Ensure that oxygen was administered per physician's orders for one Resident (#86). Findings include: Review of the facility policy titled 'Oxygen Administration', revised 6/8/21, indicated, but was not limited to: -Preparation 1. Verify that there is a physician's order for the procedure. Review the physician's orders or facility protocol for oxygen administration. -Steps in the Procedure 10. Adjust the oxygen delivery device so that it is comfortable for the resident and the proper flow of oxygen is being administered. 1. Resident #88 was admitted to the facility in January 2024 with diagnoses including respiratory failure and chronic obstructive pulmonary disease (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure that the bed rail was implemented in accordance with the bed rail assessment, and that a physician's order was obtained for the use of the bed rail, for one Resident (#77)out of a total sample of 33 residents. Findings include: Review of the facility's policy, titled Bed Rail Use Guideline, with a revision date of April 7, 2021, indicated the following: Policy Statement: It is the policy of this center to ensure residents attain and maintain the highest practical level of well-being and are free from restraints. Each resident is evaluated for functional status on admission, readmission, with significant change, annually and as needed. Bed rails may be used by a resident to assist with their bed mobility in accordance with individual facility interdisciplinary recommendation after less restrictive alternatives have been documented as being trialed and failed on the residence plan of care. Bed rails will only be provided when there is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to provide medically-related social services to attain or maintain the highest practicable mental and psychosocial well-being for one Resident (#36) out of a total sample of 33 residents. Specifically, the facility social workers failed to provide support and non-pharmacological interventions to Resident #36 as he/she had increasing behaviors and psychological distress leading to two involuntary hospitalizations for psychiatric concerns. Findings include: Resident #36 was admitted to the facility in December 2021 with diagnoses including major depression and dementia. Review of Resident #36's most recent Minimum Data Set (MDS) dated [DATE] indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15, which indicated he/she had moderate cognitive impairment. During an interview on 2/09/24 at 8:51 A.M., Resident #36 said he/she has been feeling frustrated for a long time and is sad that he/she cannot leave the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-09 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that recommendations made by the consulting pharmacist during the monthly medication review were acted on by the physician for one Resident (#103), out a total sample of 33 residents. Findings include: Resident #103 was admitted to the facility in September 2023 and has diagnoses that include but not limited to unspecified dementia, ataxic gait, and repeated falls. Review of Resident #103's Minimum Data Set assessment dated [DATE] indicated Resident #103 scored a 9 out of 15 on the Brief Interview for Mental Status exam. Review of Resident #103's medical record indicated the consulting pharmacist entered a note in the medical record dated 10/30/23 that an irregularity was identified during the medication regimen review. Further review of both Resident #103's electronic medical record (EMR) and hard paper medical record failed to indicate the documented response from the physician or prescriber for the consulting pharmacist recommendation dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-09 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a PRN (as needed) psychotropic medication was re-evaluated and included a duration of use for one Resident (#19) out of a total sample of 33 residents. Findings include: Review of the facility policy titled, Use and Management of Psychotropic Medications Guideline, dated February 22, 2018, indicated the following: *Physicians and mid-level practitioners will use and prescribe psychotropic medications appropriately working with the interdisciplinary team to ensure appropriate use, evaluation, and monitoring. The facility complies with guidelines developed by the Centers for Medicare and Medicaid Services (CMS), the State Operations Manual, and all other Applicable Law relating to the use of psychopharmacologic medications including gradual dose reductions. *The facility will make every effort to comply with state and federal regulations related to the use of psychopharmacological medications in the long-term care facility to include regular…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-09 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, policy review, and interviews the facility failed to 1.) ensure medication carts were locked when unattended on one out of three nursing units, 2.) ensure medications carts were kept clean and orderly in one of four medication carts observed 3.) ensure that medications were properly labeled after opening on 3 of 5 medication carts observed 4.) ensure medications were not stored at bedside for a resident who is not assessed to self- administer medications. Findings include: Review of the facility policy titled Storage and Expiration Dating of Medications, dated 8/7/23, indicated Facility should ensure that all medications and biologicals, including treatment items, are securely stored in a locked cabinet/cart or locked medication room that is inaccessible by residents and visitors. Once any medication or biological package is opened, Facility should follow manufacturer/supplier guidelines with respect to expiration dates for opened medications. Facility staff should record the date opened…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$82,612 in federal fines across 2 penalties.
- $29,348 — penalty dated 2024-07-08
- $53,264 — penalty dated 2024-02-09
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BENTLEY HEALTH GROUP LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 01/01/2007 |
| WELLINGTON HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | since 01/01/2007 |
| RASO, STEVEN | Individual | CORPORATE OFFICER | — | since 01/01/2007 |
| LANDMARK HEALTH SOLUTIONS, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 07/01/2006 |
| DIMINICO, JEFFREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 08/31/2017 |
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.4M paid to related parties — landlords or management companies under common ownership — equal to about 13% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225493. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-19, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.