The Center At Advocate
111 Orient Avenue, East Boston, MA 02128 · For profit - Limited Liability company · 190 certified beds · (617) 455-6115 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Apr 2023
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 3 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (66) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $69,000 in federal fines (most recent 2025-04-23)
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.0% | 16.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 11.4% | 5.1% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.6% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.9% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 35.9% | 15.5% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.2% | 3.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 13.6% | 15.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 12.0% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.7% | 4.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 30.9% | 21.2% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 20.9% | 21.4% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.0% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 95.8% | 77.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 23.7% | 25.7% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 8.1% | 11.9% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.82 | 1.88 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.68 | 1.50 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
47.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 104 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 49.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 85 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.32 therapist hours per resident per day in 2026Q1 — more than 53% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 47.2%CMS range 35.9–58.7 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.1%CMS range 7.2–14.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 49.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 43.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 40.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 81.6% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 95.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.4% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 7.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.3%CMS range 4.3–9.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.97 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 190 beds and averages 157.8 residents a day — about 83% occupied, or roughly 32 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.28 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.38 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.90 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.95 hrs/resident/day on weekends vs 3.41 on weekdays — 14% thinner on weekends. RN hours go from 0.42 to 0.28 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
66 citations, most serious first. The 17 most serious are shown; the remaining 49 are one tap away and print in full.
- Immediate jeopardy · J2024-06-10 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide behavioral health services for four Resident's (#192, #91 #64, and #73) with a history of suicidal ideation (SI) and/or depression, out of a total universe of 67 residents. Specifically, 1. Resident #192 expressed suicidal ideation and the facility failed to provide the appropriate services, which resulted in staff finding Resident #192 with a tightly tied plastic bag around his/her head during an attempted suicide, 2. the facility failed to provide behavioral health services timely for Resident #91, 3. failed to provide behavioral health services after an increase in depression scores for Resident #64 and #73. Findings include: Review of the facility policy titled Suicide Prevention, dated 8/1/23, indicated the following: - Suicidal Ideation is defined as self-reported thoughts about engaging in suicide-related behaviors. - All staff members will immediately report any suicidal ideation to the resident's charge nurse and facility social…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2024-06-10 · tag F0742 — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide the appropriate treatment and services for one Resident (#192), with a known history of mental disorders, suicidal ideation, and adjustment difficulty. Specifically, the facility failed to develop, implement, and update the plan of care, resulting in an attempted suicide after the vocalization of suicidal ideation. Findings include: Review of the facility policy titled Suicide Prevention, dated 8/1/23, indicated the following: - Suicidal Ideation is defined as self-reported thoughts about engaging in suicide-related behaviors. - All staff members will immediately report any suicidal ideation to the resident's charge nurse and facility social worker. - Immediately notify the resident's physician if the resident presents with suicidal ideation, even if he or she isn't specific about a plan or intent. - Objectively and thoroughly document the resident's mood and behaviors, as well as actions taken, in the medical record. - All staff will be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · J2024-06-10 · tag F0835 — failed to run the facility competently — isolatedAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews the facility failed to ensure it was administered in a manner that enabled the facility to use its resources effectively to attain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, the facility administration failed to ensure the appropriate behavioral health services were in place for one Resident (#192) who attempted suicide after verbalizing suicidal ideation. Findings Include: During the survey process it was identified that the Administration's failure to ensure adequate behavioral health services were provided for residents with mental health disorders. Out of a total universe of 67 residents identified with depression disorder, 7 residents were not provided the behavioral health services after an identification of decreased mood through the PHQ-9 (personal health questionnaire-9) (a tool used to measure depression). Review of the facility assessment, revised 3/19/24, indicated the facility is able to manage the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-04-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews for one of five sampled residents (Resident #1), who was totally dependent on staff for bed mobility, which included turning, repositioning and incontinence care, the Facility failed to ensure his/her was provided with the necessary level of staff supervision and/or assistance, when on 03/02/25, Resident #1 was positioned onto his/her side during care, the staff member left the room to get supplies, leaving him/her unattended and when staff member returned he/she was found on the floor after falling out of bed. Resident #1 was transferred to the Hospital Emergency Department (ED) where he/she was diagnosed with multiple bone fractures and was admitted for care. Findings include: Review of the Facility Policy titled Incidents and Accidents, dated as last revised 11/01/24, indicated that an accident refers to any unexpected or unintentional incident, which results or may result in injury or illness to a resident. The Policy further indicated that the purpose of incident reporting can include the following; -Assuring that appropriate and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-06-10 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, policy review and interviews, the facility failed to 1) prevent a worsening of range of motion with new contracture development for one Resident (#125) and 2) failed to implement interventions for contracture management for one Resident (#16) out of a total sample of 38 residents. Findings include: Review of the facility policy titled, Prevention of Decline in Range of Motion, dated 2/2024 indicated the following: -Residents who enter the facility without limited range of motion will not experience a reduction in range of motion unless the resident's clinical condition demonstrated that a reduction in range of motion is unavoidable. -The facility in collaboration with the medical director, director of nurses and as appropriate, physical/occupational consultant shall establish and utilize a systemic approach for prevention of decline in range of motion, including the assessment, appropriate care planning, and preventative care. -Licensed nurses will assess resident's range of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-06-10 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to assure sufficient social services were provided to meet the needs of one Resident (#192), out of a total sample of 38 residents. Specifically, Resident #192 did not receive social support after verbalizing suicidal ideation (SI), resulting in an attempted suicide. Findings include: Review of the facility policy titled Social Services, revised February 2023, indicated the following: - The facility, regardless of size, will provide medically-related social services to each resident, to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. - Any need for medically-related social services will be documented in the medical record. - Services to meet the resident's needs may include: * Assisting residents in voicing and obtaining resolution to grievances about treatment, living conditions, visitation rights and accommodation of needs. * Making referrals and obtaining needed services from outside entities *…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-04-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. For Resident #45, the facility failed to prevent an elopement from the facility. Resident #45 was admitted to the facility in December 2018 with diagnoses including dementia. Review of Resident #45's most recent Minimum Data Set (MDS), dated [DATE], indicates the Resident was unable to complete the Brief Interview for Mental Status (BIMS) and staff had assessed him/her to have moderately impaired cognition. The MDS also indicates the Resident requires limited assistance from staff for activities of daily living. Review of the incident report dated 6/4/22 indicated the following: *On Saturday 6/4/22, at approximately 1:30 P.M., (the Resident) received visitors (spouse) and (daughter). (The Resident) had been out to the nurses' station requesting afternoon medication. (The Resident) was noted to be dressed and had his/her purse. (The Resident) returned to his/her room after receiving medication and then was witness a few minutes later at [NAME] elevator with visitors. Nurse approached (the Resident) and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-12-19 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents (Resident #2), whose Advanced Directives indicated he/she chose to be a Do Not Resuscitate (DNR, instructs healthcare providers not to do cardiopulmonary resuscitation (CPR) if patients breathing stops or their heart stops beating) the Facility failed to ensure nursing staff honored his/her right to self-determination, when after he/she became unresponsive, was not breathing, was found to be without a pulse, and nursing staff initiated CPR.Findings include:Review of the Facility Policy titled Resident's Rights Regarding Treatment and Advanced Directives, dated as last revised 09/2024, indicated that the Facility will support and facilitate a resident's right to request, refuse, and/or discontinue medical or surgical treatments and to formulate advanced directives.The Policy further indicated that upon admission, should the residents have an advanced directive, copies will be made and placed in the chart and communicated to staff, during…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-19 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for two of three sampled residents (Resident #1 and #3) who received wound care services by either an Out-Patient Clinic or Facility Contracted Provider, the Facility failed to ensure nursing staff provided care and services that met professional standards of quality related to A) notifying the attending physician of recommendations made by their wound care clinicians and B) adequate monitoring and assessment of the residents wounds by nursing to determine if areas were improving or deteriorating. Findings include:Review of the Facility Policy titled Consulting Physician/Practitioners Orders, dated as last revised 09/2024, indicated that the attending physician shall authenticate orders for the care and treatment of assigned residents.The Policy further indicated that consulting physician/practitioner orders are those orders provided to the facility by a physician/practitioner other than the residents' attending physician who is acting on behalf of the attending…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-19 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed, interviews, and observations for one of three sampled residents (Resident #3) who required Enhanced Barrier Precautions (EBP-an infection control intervention designed to reduce transmission of Multi-Drug-Resistant Organisms (MDRO) in nursing homes) related to wound care needs, the Facility failed to ensure nursing staff were aware of when to use and implement the necessary infection control practices during the provision of care. Findings include:Review of the Facility's Policy titled Enhanced Barrier Precautions (EBP) dated as last revised 09/2024, indicated that EBP's are utilized for the prevention of transmission of multi-drug-resistant organisms (MDRO's) to residents.The Policy further indicated that a physician's order for EBP's will be obtained for residents with any of the following:-Wounds (chronic wounds such as pressure injuries, diabetic foot ulcers, unhealed surgical wounds, and chronic venous stasis ulcers); and/or-Indwelling medical devices (central lines, urinary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-05 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure grievances were filed and resolved in a timely manner for one Resident (#48) out of a total sample of 30 residents. Findings include: Review of the facility policy titled Resident and Family Grievances, dated as revised 2/2023, indicated the following: -Policy: It is the policy of this facility to support each resident's and family member's right to voice grievances without discrimination, reprisal or fear of discrimination or reprisal. -Definitions: Prompt efforts to resolve include facility acknowledgment of a complaint/grievance and actively working toward resolution of that complaint/grievance. Resident #48 was admitted to the facility in March 2024 and has diagnoses that include major depressive disorder and mild neurocognitive disorder without behavioral disturbance. Review of the most recent Minimum Data Set (MDS) assessment, dated 2/26/25, indicated that on the Brief Interview for Mental Status exam Resident #48 scored a 7 out of a possible 15, indicating severely impaired cognition. During an interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-05 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to ensure a comprehensive resident centered care plan was developed for one Resident (#118) out of a total sample of 30 Residents. Specifically, the facility failed to develop an individualized comprehensive resident centered care plan related to the monitoring and care of a pacemaker. Findings include: Review of the facility policy title Use of Pacemaker, undated, indicated the following: -All residents with a pacemaker will be monitored according to standard protocol and plan of care. -All documentation about the pacemaker will be placed in the residents' chart and part of their permanent record. Resident #118 was admitted to the facility in February 2025 with diagnoses including bradycardia and presence of a pacemaker. Review of Resident #118's most recent Minimum Data Set (MDS) assessment, dated 5/15/25, indicated the Resident scored a 5 out of a possible 15 on the Brief Interview for Mental Status exam, indicating severe cognitive impairment Review of the care plan, dated as initiated 2/26/25, indicated the following:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility to ensure that services provided met professional standards for one Resident (#10), out of a total sample of 30 residents. Specifically, the facility failed to complete a physician order for weekly skin check and failed to identify bruises for three days. Findings include: Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following: - Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and implement orders from duly authorized prescribers that are received by a variety of methods (i.e., written, verbal/telephone, standing orders/protocols, pre-printed order sets, electronic) in emergent and non-emergent situations. Licensed nurses in a management role must ensure an infrastructure is in place, consistent with current standards of care, to minimize errors. Review of the facility policy titled Skin Assessment, undated, indicated the following: -A full body, or head to toe, skin assessment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview the facility failed to ensure nursing staff provided assistance with Activities of Daily Living (ADLs) for one dependent Resident (#111) out of a total sample of 30 residents. Specifically, for Resident #111 the facility failed to provide assistance with the removal of facial hair. Findings Include: Review of the facility policy titled Activities of Daily Living (ADL's), undated, indicated the following: Policy -The facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices, ensure a resident's abilities in ADL's do not deteriorate unless deterioration is unavoidable. -Care and services will be provided for the following activities of daily living: bathing, dressing, grooming, and oral hygiene. Policy Explanation and Compliance Guidelines: -A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. Resident #111 was admitted to the facility in March 2024 with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews and interviews, the facility failed to ensure residents at risk for developing pressure ulcers received necessary treatment and services, consistent with professional standards of practice for two Residents (#2 and #61) out of a total sample of 30 residents. Specifically, the facility failed to follow physician orders for air mattress settings. Findings include: Review of the facility policy titled Use of Support Surfaces, undated, indicated the following: 7. For powered devices, or those requiring air, the licensed nurse will check each shift and prn (as needed) for proper functioning, and/or inflation. 1. Resident #2 was admitted to the facility in December 2000 with diagnoses including multiple sclerosis and diabetes. Review of Resident #2's most recent Minimum Data Set Assessment (MDS) assessment, dated 5/27/25, indicated the Resident scored a 15 out of possible 15 on the Brief Interview for Mental Status exam, indicating intact cognition. The MDS further indicated that Resident #2 required a pressure reducing device and was at risk of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-05 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review and interview the facility failed to ensure a comprehensive plan of care was developed for Trauma Informed Care for one Resident (#78) out of a total sample of 30 residents. Specifically, for Resident #78, who had a history of trauma, the facility failed to develop a comprehensive trauma care plan, with individualized triggers. Findings Include: Review of the facility policy titled, Trauma Informed Care, undated, indicated the following: Policy Statement -It is the policy of this facility to provide care and services which, in addition to meeting professional standards, are delivered using approaches which are culturally competent, account for experiences and preferences, and address the needs of trauma survivors by minimizing triggers and/or re-traumatization. Policy Explanation and Compliance Guidelines: -The facility will collaborate with resident trauma survivors, and as appropriate, the resident's family, friends, the primary care physician, and other health care professionals (such as psychologists and mental health professionals) to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-05 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to ensure staff stored all drugs and biologicals in accordance with accepted professional standards of practice. Specifically, the facility failed to properly secure a medication cart on 1 of 5 units (2 West). Findings include: On 6/4/25 at 9:02 A.M., on the 2 [NAME] unit the surveyor observed an unlocked and unattended medication cart. The surveyor was able to open and access the cart. During an interview on 6/4/25 at 9:04 A.M., Nurse #1 returned to her cart. She closed and locked the medication cart and said that the cart should be locked when unattended. During an interview on 6/5/25 at 10:46 A.M., with the Director of Nursing she said that it is the expectation that the medication cart be locked when not attended.
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- Potential for harm · Dcited before2025-06-05 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview the facility failed to maintain confidential resident information (medication administration information) on 2 of 5 resident units (2 [NAME] and 3 West). Findings include: 1. On 6/4/25 at 9:02 A.M., on the 2 [NAME] unit, the surveyor observed an unattended medication cart. The laptop computer on top of the cart was a open and displaying a resident's name and their Medication Administration Record. The laptop screen was visible to residents and staff in the corridor. During an interview on 6/4/25 at 9:04 A.M., Nurse #1 returned to the medication cart. She shut the laptop computer screen, said that it should not be open and should be in a private setting when the cart is unattended. During an interview on 6/5/25 at 10:46 A.M., with the Director of Nursing she said that it is the expectation that the laptop computer screen by covered or in a private setting when it is open to a resident's medical record. 2. On 6/4/25 at 9:47 A.M., during the medication pass in the 3 [NAME] unit corridor, Nurse #9 left the medication cart to find medications in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-23 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for three of five sampled resident (Resident #2, #4, and #5), the Facility failed to ensure that the resident and/or his/her family member or legal representative participated in the development and implementation of their person-center care plans, when the residents and/or their legal representatives were not invited to attend an interdisciplinary care plan meeting following the completion of their Comprehensive Minimum Data Set (MDS) Assessment. Findings include: Review of the Facility Policy titled, Comprehensive Care Plans, dated as last revised 11/01/24, indicated that comprehensive care plan will be reviewed and revised by the IDT after each comprehensive and quarterly Minimum Date Set (MDS) Assessment. The Policy further indicated that the IDT includes, however, not limited to; -The Attending Physician; -A Registered Nurse; -A Certified Nurse Aide; -A member of the food and nutrition services staff; -The Resident and the resident's representative, to the extent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-23 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, for one of five sampled residents (Resident #1) who had requested bed rails be placed on his/her bed for repositioning and safety reasons, the Facility failed to ensure his/her request was adequately addressed when bed rails were not provided and was told he/she did not need them. Findings include: Review of the Facility Policy titled Resident Rights, dated 11/01/24, indicated that each resident has the right to a dignified existence, self-determination, and communication with the access to people and services inside and outside the facility. The Policy further indicated that the resident has the right to be informed of, participate in his or her treatment. Resident #1 was admitted to the Facility in February 2025, diagnoses included but not limited to Peripheral Artery Disease (PAD) with bilateral foot gangrene, diabetic neuropathy, Acute Lymphoblastic Leukemia (ALL) in remission, chronic pain and chronic urinary retention with an indwelling catheter in place. Review of Resident #1's admission Minimum Data Set (MDS) Assessment, dated 02/21/25,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-23 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed, interviews, and observation for three of five sampled residents (Resident #3, #4 and #5), who had all been assessed as being their own person, the Facility failed to ensure that 1) Resident #3 was assessed for the use of bed rails and that his/her physicians order was for bed rails, and 2) after Resident #4 and #5 underwent a room change, that the bed rails were provided on their new beds, per their physicians orders. Findings include: Review of the Facility Policy titled Proper Use of Bed Rails, dated as last revised 11/01/24, indicated that the facility is to utilize a person-centered approach when determining the use of bed rails. The Policy further indicated that a proper assessment, informed consent, and a physician's order must be obtained prior to utilizing bed rails. 1) Resident #3 was admitted to the Facility in April 2025, diagnoses include status post left total knee replacement, bipolar disorder, Chronic Obstructive Pulmonary Disease (COPD) and obesity. Review of Resident #3's Informed Consent for Use of Bed Rails, dated 04/18/25, indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-23 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of five sampled residents (Resident #2) whose Physician's Orders included the administration of a narcotic medication for pain, the Facility failed to ensure the resident was free from a significant medication error due to omission, when Resident #2 missed two consecutive doses of scheduled pain medication because nursing staff could not gain access to the facility's Emergency Medication Dispensing System (EMDS, electronic kiosk system that requires a security code to be entered by nursing staff in order to access and dispense stored medications). Finding include: Review of the Facility Policy titled Medication Errors, dated as last revised 11/01/24, indicated that the Facility is to provide protections for the health, welfare, and rights of each resident by ensuring residents receive care and services safely in an environment free of significant medication errors. The Policy further indicated that all medications shall be administered as follows; -According to a Physician's Order, including medication omissions; -Per Manufacturer's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-23 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of five sampled residents, (Resident #1), the Facility failed to ensure they maintained complete and accurate medical/clinical records, when documentation on his/her Activities of Daily Living (ADL) Flow Sheets that were to be completed daily by Certified Nurse Aides (CNA's), was often left blank. Findings include: Review of the Facility Policy titled Documentation in the Medical Record, dated as last revised 11/01/24, indicated that each resident's medical record shall contain an accurate representation of the actual experiences of the resident and include enough information to provide a picture of the resident's progress through complete, accurate, and timely documentation. The Policy further indicated the following; -Licensed staff and Interdisciplinary Team Members (IDT) shall document all assessments, observations, and services provided in the resident's medical record in accordance with state law and facility policy; and -Documentation shall be completed at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-04 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews for one of three sampled residents (Resident #1), whose Hospital Discharge (DC) Summary indicated he/she had a scheduled appointment with a Urologist in the community for a consult, the Facility failed to ensure nursing provided care and services that met professional standards of quality, when Resident #1 missed the Urology Consult appointment because nursing overlooked the appointment when reviewing his/her Hospital DC Summary, and transportation was never booked. Findings include: Standard Reference: Standard of Practice Reference: Pursuant to Massachusetts General Law (M.G.L), chapter 112, individuals are given the designation of registered nurse and practical nurse which includes the responsibility to provide nursing care. Pursuant to the Code of Massachusetts Regulation (CMR) 244, Rules and Regulations 3.02 and 3.04 define the responsibilities and functions of a registered nurse and practical nurse respectively. The regulations stipulate that both the registered nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-06-10 · tag F0730 — widespreadObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on employee personnel record review and interview, the facility failed to complete annual reviews for five out of five employees reviewed. Findings include: On 6/5/24 at 12:30 P.M., the surveyor reviewed five employee personnel records. All records failed to indicate an annual review was completed for any of the five employees in 2023. During an interview on 6/5/24 at 1:49 P.M., the Director of Nursing said she is responsible for annual reviews being completed for the employees at the facility and said no annual reviews were completed this past year.
- Potential for harm · F2024-06-10 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and review of the Facility Assessment, the facility failed to designate one or more individuals as the infection preventionist who are responsible for the facility's infection prevention and control plan. Specifically, the facility failed to have a qualified infection preventionist with completed specialized training in infection prevention and control. Findings include: Review of the Facility Assessment, updated and reviewed with QAPI Committee, dated, March 2024 indicated the following: -Facility resources need to provide competent support and care for our resident population every day and during emergencies. -Infection Control and Preventionist. -Staff training / education and competencies programs are reviewed and revised to ensure we provide the level and types of support and care needed for our resident population. Include staff certification requirements as applicable. -The facility evaluates our infection prevention and control program on a routine basis and as needed. The interdisciplinary team includes but is not limited to SDC (Staff Development…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-10 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to develop and implement the plan of care for 2 Residents (#192 and #62) out of a total sample of 38 residents. Specifically, the facility failed to 1. develop a suicidal ideation care plan and 2. develop a care plan for a behavior of chewing on any items in his/her hands which puts him/her at risk for choking. Findings include: Review of the facility policy titled Comprehensive Care Plans, revised 2/2023, indicated: - It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident. - The physician, other practitioner, or professional will inform the resident and/or resident representative of the risks and benefits of proposed care, of treatment, and treatment alternatives/options. The facility will attempt alternate methods for refusal of treatment and services and document such attempts in the clinical record, including discussions with the resident and/or resident representative. 1.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-10 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, record review and policy review, the facility failed to ensure agency nursing staff were provided with an orientation to the facility's day-to-day operations including medication administration procedure. Findings include: Review of the facility policy titled Orientation, revised 2/2023, indicated, but was not limited to: - It is the policy of this facility to develop, implement, and maintain an effective orientation process for all individuals providing services under a contractual arrangement consistent with their expected roles. - General orientation must be completed prior to the employee's formal contact with facility residents. Review of the facility assessment, dated 12/13/22, indicated, but was not limited to: - Are agency staff sufficiently trained to address needs of resident population? Review of the facility assessment, dated 12/13/22, failed to indicate how the facility ensures agency staff are sufficiently trained to address needs of the resident population. On 6/6/24 at 9:05 A.M., the surveyor observed Nurse #14 prepare medication for a resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-10 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, policy reviews and interviews, the facility failed to ensure medications with short expiration dates were dated when opened, failed to ensure medication carts, cabinets were securely locked when unattended and medications were securely locked, refrigerated medications were stored correctly. Findings include: Review of the facility policy titled 'Medication Storage' last revised in February 2023, indicated the following but not limited to: -It is the policy of this facility to ensure all medications housed on our premises will be stored in the pharmacy and/ or medication rooms according to the manufacturer's recommendations and sufficient to ensure proper sanitation, temperature, light, ventilation, moisture control, segregation, and security. -All drugs and biologicals will be stored in locked compartments, i.e. medication carts, cabinets, drawers, refrigerators, medication rooms, under proper temperature controls. -All medications requiring refrigeration are stored in refrigerators located in the pharmacy and at each medication room. -Unused medications the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-10 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, policy review and interviews, the facility failed to 1.) maintain airborne precautions for one Resident (#94) who was diagnosed with chicken pox, 2.) conduct site-specific infection control surveillance and risk assessments including surveillance data and documentation of follow-up activity in response to active varicella outbreak that required airborne precautions to be implemented, and 3.) failed to report a communicable disease timely to the local and or state health department when a communicable disease was diagnosed on [DATE]. Findings include: Review of the facility policy titled, Transmission Based (Isolation) Precautions, dated May 2024 indicated the following: -it is our policy to take appropriate precautions to prevent transmission of pathogens, based on the pathogens' modes of transmission. -Airborne precautions refer to measures that are intended to prevent transmission of infectious agents which are spread by direct or indirect contact with the resident or the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to maintain one Resident's (#94) dignity by ensuring his/her clothing covered sensitive body parts, out of a total sample of 38 residents. Findings include: Resident #94 was admitted to the facility in September 2021 with diagnoses including major depression and schizophrenia. Review of Resident #94's most recent Minimum Data Set (MDS) dated [DATE], indicated the Resident had a Brief Interview for Mental Status (BIMS) score of 7 out of a possible 15, which indicated he/she had severe cognitive impairment. The MDS also indicated Resident #94 required supervision with bathing and dressing tasks. On 6/4/24 from approximately 8:00 A.M., to 8:50 A.M., Resident #94 was observed walking up and down the hallway barefoot. The Resident was wearing black sweatpants, and the right side of the pants were ripped open, exposing the Resident's buttocks. During this time, the Resident walked past a nurse several times and stopped to speak with a Certified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to provide a homelike environment, specifically, the facility failed to address a chirping fire alarm. Findings Include: During an observation on 6/4/24 at 11:13 A.M., the surveyor observed a fire alarm in room [ROOM NUMBER] chirping repeatedly. During an observation on 6/5/24 at 6:50 A.M., the surveyor observed a fire alarm in room [ROOM NUMBER] chirping repeatedly. During an observation on 6/6/24 at 7:00 A.M., the surveyor observed a fire alarm in room [ROOM NUMBER] chirping repeatedly. During an interview on 6/6/24 at 9:56 A.M., the Maintenance Director said that he is usually told about any issues in the building via maintenance logbooks that are kept on all nursing units or staff call his direct phone line for any issues. The Maintenance Director said he was not aware or told of the chirping fire alarm in room [ROOM NUMBER].
- Potential for harm · Dcited before2024-06-10 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure staff followed their abuse/neglect policy related to resident to resident abuse for one Resident (#37) out of a total of 38 sampled residents. Findings include: Review of the facility's Abuse, Neglect and Exploitation policy dated February 2023 indicated: Definitions: Abuse means the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish, which can include staff to resident abuse and certain resident to resident altercations. Verbal abuse means the use of oral, written or gestured communications or sounds that willfully includes disparaging and derogatory terms to residents or their families or within hearing distance regardless of their age, ability to comprehend or disability. Investigation of alleged abuse, neglect and exploitation: An immediate investigation is warranted when suspicion of abuse, neglect or exploitation or reports of abuse, neglect or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-10 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure staff reported a resident to resident altercations for one Resident (#37) out of a total of 38 sampled residents. Findings include: Review of the facility's Abuse, Neglect and Exploitation policy dated February 2023 indicated: Definitions: Abuse means the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish, which can include staff to resident abuse and certain resident to resident altercations. Verbal abuse means the use of oral, written or gestured communications or sounds that willfully includes disparaging and derogatory terms to residents or their families or within hearing distance regardless of their age, ability to comprehend or disability. Investigation of alleged abuse, neglect and exploitation: An immediate investigation is warranted when suspicion of abuse, neglect or exploitation or reports of abuse, neglect or exploitation occur. Reporting/Response:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to obtain an updated Pre-admission Screening and Resident Review (PASARR) for one Resident (#192) out of a total sample of 38 residents. Findings include: Resident #192 was admitted in December 2023 with diagnoses including bipolar disorder, depression, schizoaffective disorder, and generalized anxiety. Review of the admission Minimum Data Set (MDS), dated [DATE], indicated Resident #192 scored a 10 out of a possible 15 on the Brief Interview for Mental Status (BIMS), indicating moderate cognitive impairment. Review of the clinical record indicated Resident #192 received a PASARR Level II (a screening for individuals with serious mental illness, intellectual disability, developmental disability, or other related condition requiring specialized services). The PASRR indicated the following: - Your PASARR level II has been completed. It has been determined that you are appropriate for a Provisional Emergency admission to a Nursing Facility that cannon exceed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to revise the behavioral health care plan for one Resident (#192) after a comprehensive assessment and suicidal ideation. Findings include: 1. Resident #192 was admitted in December 2023 with diagnoses including bipolar disorder, depression, schizoaffective disorder, and generalized anxiety. Review of the admission Minimum Data Set (MDS), dated [DATE], indicated Resident #192 scored a 10 out of a possible 15 on the Brief Interview for Mental Status (BIMS), indicating moderate cognitive impairment. Review of the hospital discharge paperwork indicated Resident #192 reported suicidal ideation (SI) during his/her hospital stay, stating if I did have access to firearms, I would kill myself and I have nothing to live for. At time of admission, a psychosocial well-being care plan was developed for Resident #192 and indicated the following: Focus: This resident is at risk for altered psychosocial well-being related to Adjustment to new…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-10 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to specifically provide required assistance with activity of daily living for one Resident (#287) out of a total sample of 38 residents. Findings include: Review of facility policy titled 'Activities of Daily Living (ADLs), reviewed February 2023 indicated the following but not limited to: -A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. Resident #287 was admitted to the facility in May 2024 with diagnoses including, bipolar disorder and depression. Review of Resident #287's Minimum Data Set assessment dated [DATE] indicated he/she did not participate in a Brief Interview of Mental Status Exam. On 6/4/24 at 9:19 A.M., Resident #287 was observed sitting in his/her room, the Resident was observed with long thick bushy chin hairs. The Resident said he/she would like assistance with removing the facial hair. On 6/5/24 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the environment was free of hazards for one Resident (#37) out of a total of 38 sampled residents. Specifically, the facility failed to develop and implement interventions addressing Resident #37's behaviors of hoarding hazardous items, such as razors. Findings include: Resident #37 was admitted to the facility in September 2023 with diagnoses including traumatic brain injury, schizophrenia and traumatic hemorrhage of the cerebrum. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #37 scored 6 out of a possible 15 on the Brief Interview for Mental Status Exam, indicating he/she is severely cognitively impaired. Review of Resident #37's clinical nurse progress notes indicated: On 1/22/2024 at 1:04 P.M., Pt (patient] sent out 911, section 12 (an emergent hospital transfer to keep a Resident safe from self-harm or harm to others). Made homicidal comments, social worker & psych NP (Nurse Practitioner) made aware.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-10 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, policy review, and interview, the facility failed maintain professional standards in the managing and care for urinary catheter devices for one Resident (#27), out of a total sample of 38 residents. Specifically, the facility failed to ensure the urinary catheter drainage bag and tubing were not placed directly on the floor. Findings include: Resident #27 was admitted to the facility in January 2024 with diagnoses including obstructive uropathy and chronic kidney disease. Review of the most recent Minimum Data Set (MDS) assessment, dated 4/24/24, indicated Resident #27 had severe cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 7 out of 15. This MDS also indicated Resident #27 was dependent on staff for assistance with toileting hygiene and had an indwelling urinary catheter. Review of Resident #27's physician's order, dated 5/16/24, indicated: - Indwelling Three way Foley Catheter 22 Fr (french units) with a 10cc (cubic centimeters) balloon to CD (catheter drainage) bag or leg bag in place check patency.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review and interview, the facility failed to provide care and services consistent with professional standards for one Resident (#55) who required renal dialysis (a life sustaining treatment that helps your body remove extra fluid and waste products from your blood when the kidneys are not able to) out of a total sample of 38 residents. Specifically, the facility failed to ensure that clamps exchanging blood between a patient and a hemodialysis machine were at the bedside. Findings include: Review of the facility policy titled 'Hemodialysis' reviewed February 2023, indicated the following but not limited to: -This facility will provide the necessary care and treatment, consistent with professional standards of practice, physician orders, the comprehensive person-centered care plan, and the resident's goals and preferences, to meet the special medical nursing, mental, and psychosocial needs of residents receiving hemodialysis. 1. Resident #287 was admitted to the facility in May 2024 with diagnoses including acute kidney failure, type 2 diabetes mellitus…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-10 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure a plan of care was developed for trauma-informed care for one Resident (#101), who was admitted to the facility with a diagnosis of post-traumatic stress disorder (PTSD), out of a total sample of 38 residents. Findings include: Review of the facility policy titled 'Trauma Informed Care' reviewed February 2023, indicated the following, but not limited to: -It is the policy of this facility to provide care and services which, in addition to meeting professional standards, are delivered using approaches which are culturally competent, account for experiences and preferences, and address the needs of trauma survivors by minimizing triggers and /or re-traumatization. -Collaboration - an emphasis on partnering between residents and/or his or her representative, and all staff and disciplines involved in the resident's care in developing the plan of care. -Trauma-specific care plan interventions will recognize the interrelation between…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, records reviewed, policy review, and interviews, the facility failed to ensure it was free from a medication error rate of greater than 5% when 2 out of 3 nurses observed made 4 errors out of 28 opportunities, resulting in a medication error rate of 14.29%. Those errors impacted two Residents (#87 and #91), out of four residents observed. Findings include: Review of the facility policy titled 'Medication Administration', revised 2/2023, indicated, but was not limited to: Policy: Medication are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician. 10. Ensure that the six rights of medication administration are followed: b. Right drug c. Right dosage 1.) For Resident #87, the nurse attempted to administer the incorrect dosage of a medication and the incorrect medication. Resident #87 was admitted to the facility in September 2021 with diagnoses including hypertension and venous ulcers. Review of Resident #87's physician's orders indicated: - Metoprolol (a medication used to treat high…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-10 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure that one Resident (#87), was free from significant medication errors, out of a total sample of 38 residents. Specifically, the nurse prepared to administer double the prescribed dose of the medication metorolol (which is a medication that lowers blood pressure and heart rate). Findings include: Review of the facility policy titled 'Medication Administration', revised 2/2023, indicated, but was not limited to: Policy: Medication are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician. 10. Ensure that the six rights of medication administration are followed: c. Right dosage. Resident #87 was admitted to the facility in September 2021 with diagnoses including hypertension. Review of the most recent Minimum Data Set (MDS) assessment, dated 3/13/24, indicated that Resident #87 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 14 out of 15. Review of Resident #87's active physician's orders…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to provide the correct ordered therapeutic diet for two Residents (#40 and #45) out of a total sample of 38 residents. Findings include: Review of the facility policy titled Therapeutic Diets, dated Reviewed / Revised 2/2023, indicated the following: -Therapeutic Diets including mechanically altered diets where appropriate will be based on the residents' individual needs as determined by the resident assessment. -All diet orders are to be communicated to the dietary department in accordance with facility procedures-dietary and nursing staff are responsible for providing therapeutic diets in the appropriate form and or the appropriate nutritive content as prescribed. -Therapeutic diet is a diet ordered by a physician or delegated registered or licensed dietitian as part of treatment for a disease or clinical condition. -Mechanically altered diet is one in which the texture or consistency of food is altered to facilitate oral intake. Examples…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0838 — failed to assess facility resources and resident needs — isolatedConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and review of the facility assessment, the facility failed to accurately evaluate their resident population and identify the resources needed to provide the necessary care and services of the resident population related to behavioral health services. Findings include: Review of the facility assessment, revised 3/19/24, indicated the facility is able to manage the medical conditions and medication-related issues causing psychiatric symptoms and behavior, identify and implement interventions to help support individuals with issues such as dealing with anxiety, care of someone with cognitive impairment, care of individuals with depression, trauma/PTSD, other psychiatric diagnoses, intellectual or developmental disabilities. On average, the facility manages about 50 residents with behavioral health needs. It was determined during survey that out of a total universe of 68 residents identified with depression disorder, 6 residents were not provided the behavioral health services after an identification of decreased mood through the PHQ-9 (personal health…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-10 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to maintain an accurate medical record for one Resident (#16), out of a total sample of 38 residents. Specifically, the nurses documented in the Treatment Administration Record (TAR) that they had applied a resting hand splint to Resident #16's left hand when they had not. Findings include: Resident #16 was admitted to the facility in March 2014 with diagnoses including with a left hand contracture and a history of traumatic brain injury. Review of the most recent Minimum Data Set (MDS) assessment, dated 4/24/2024, indicated Resident #16 had severe cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 4 out of 15. This MDS also indicated Resident #16 was dependent on staff for dressing, transfers, and mobility. Review of the physician's order, dated 10/30/23, indicated: - Patient to wear resting hand splint on left hand in am and removed at bed, every day and evening shift *-* kept in bedside drawer Review of the plan of care related to need for assistance with ADLS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-10 · tag F0919 — failed to provide a working call system — isolatedMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure the call light was accessible for one Resident (#79) out of a total of 38 sampled residents. Findings include: Review of the facility's Call lights: Accessibility and Timely Response policy, dated February 2023 indicated: Staff will ensure the call light is within reach of resident and secured as needed. The call system will be accessible to residents while in their bed or other sleeping accommodations within the resident's room. Resident #79 was admitted to the facility in December 2021 with diagnoses including dementia, cerebrovascular accident (stroke) and depression. Review of Resident #79's Minimum Data Set assessment dated [DATE] indicated he/she scored 15 out of 15 on the Brief Interview of Mental Status Exam indicating intact cognition. The MDS also indicated that Resident #79 requires assistance with bathing, dressing and transfers. On 6/4/24 at 8:52 A.M., the surveyor observed Resident #79 laying in bed with his/her call…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-04-26 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to implement its abuse policies and procedures as evidenced by 1.) failing to report allegations of abuse to the state agency as required and 2.) failing to investigate allegations of abuse for 4 Residents (#17, #79, #101, discharged Resident (#1) out of a total of 28 Sampled Residents. Findings include: Review of the Facility's Abuse Mistreatment and Neglect policy, undated, indicated: *Any incident affecting the health or safety of the resident is reported to the Director of Nursing Services, the Administrator, the attending physician and next-of-kin or legal representative. *If the Director of Nursing Services and/or the Administrator have reasonable cause to believe that any resident may have been abused, mistreated, exploited or neglected, then an immediate report of the incident will be sent to the Department of Health with a completed report to follow. The report is sent no later than 2 hours after the allegation is made. *The Director of Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-04-26 · tag F0609 — failed to report abuse allegations — patternTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to report abuse allegations as required for 4 Residents (#17, #79, #101) and discharged Resident (#1) out of 28 sampled Residents. Findings include: Review of the facility's Abuse, Mistreatment and Neglect policy undated, indicated: *Any incident affecting the health or safety of the resident is reported to the Director of Nursing Services, the Administrator, the attending physician and next-of-kin or legal representative. *If the Director of Nursing Services and/or the Administrator have reasonable cause to believe that any resident may have been abused, mistreated, exploited or neglected, then an immediate report of the incident will be sent to the Department of Health with a completed report to follow. The report is sent no later than 2 hours after the allegation is made. 1.) The facility failed to report Resident to Resident abuse between a.) Resident #101 and Resident #17 on 2/8/23 within 2 hours and b.) failed to report potential abuse between…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-26 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and facility policy review, the facility failed to 1.) ensure that food items were accurately labeled and dated to determine an expiration/use by date and 2.) failed to ensure staff followed proper sanitation and food handling during meal service to prevent the potential outbreak of foodborne illness. Findings include: 1. Review of the facility policy titled, Food Storage, dated 9/13/16, indicated the following: *Purpose: to service safe food and demonstrate safe food handling at all times in compliance with local, state, and federal guidelines. *Refrigerated, ready to eat, potentially hazardous food opened or prepared shall be clearly marked at the time of preparation to indicate the date of preparation. Ready to eat food items shall not be consumed after 72 hours. *Ready prepared leftovers shall be discarded within 72 hours of the date originally prepared. On 4/23/23 at 7:13 A.M., the following was observed in the kitchen refrigerator: *1 container of pureed food not labeled or dated. *2 containers of pasta and meat not dated. *1 package of turkey…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to obtain consent for the use of psychotropic medications for 1 Resident (#66), out of a total sample of 28 residents. Findings include: Resident #66 was admitted to the facility in October 2021 with diagnoses including dementia with behavioral disturbance and depression. Review of Resident #66's most recent Minimum Data Set (MDS), dated [DATE], indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicates he/she is cognitively intact. The MDS also indicates Resident #66 requires extensive assistance from staff for functional daily tasks. Review of Resident #66's physician orders indicated the following orders: *Ativan (an anti-anxiety medication), .5 mg (milligrams), once a day, written 10/29/21 *Buspirone (an anti-anxiety medication), 15 mg twice a day written 1/19/21. *Buspirone, 10 mg, once a day, written 1/19/21. *Fluoxetine (an anti-depressant medication) 40 mg once a day, written 10/29/21. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to notify the physician of a change of status for 1 Resident (#66), out of a total sample of 28 residents. Findings include: Resident #66 was admitted to the facility in October 2021 with diagnoses including dementia with behavioral disturbance and depression. Review of Resident #66's most recent Minimum Data Set (MDS), dated [DATE], indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicates he/she is cognitively intact. The MDS also indicates Resident #66 requires extensive assistance from staff for functional daily tasks. Review of a nursing note written on 12/29/22 indicated the following: *this writer spoke with resident about finding a lump in breast (the Resident) stated (the Resident) never had a mammogram and is concerned, I told her I would reach out to NP (nurse practitioner), for consult to breast center or family gynecologist for referral to have a mammogram. Further review of the medical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to prevent Resident abuse when physical intimate touch occurred between Resident #101 and Resident #17 out of a total of 28 sampled Residents. Resident #101 lacks capacity to consent. Findings include: Review of the facility's Abuse Mistreatment and Neglect policy, undated, indicated: *Sexual abuse includes, but is not limited to, sexual harassment, sexual coercion or sexual assault. Resident #101 was admitted to the facility in May 2022 with diagnoses including Alzheimer's disease, and depression. Review of his/her most recent Minimum Data Set (MDS) dated [DATE] indicated he/she scored 3 out of possible 15 on the Brief Interview for Mental Status Exam indicating severe cognitive impairment and requires assistance with bathing, dressing and grooming. Review of Resident #101's clinical record indicated his/her Health Care Proxy was activated on 5/19/22 indicating Resident #101 is not his/her own decision maker. Review of Resident #101's behavioral care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to investigate allegations of abuse for 2 Residents (#97, #101) and discharged Resident (#1) out of 28 Sampled Residents Review of the Facility's Abuse, Mistreatment and Neglect policy, undated, indicated: *The Director of Nursing coordinates the investigation of alleged violations. *Nursing or Social Service personnel will conduct interviews with subject (if possible) the accused, potential witnesses and supervisory personnel as needed. *The completed standardized incident form is reviewed for additional data. 1. Resident #101 was admitted to the facility in May 2022 with diagnoses including Alzheimer's disease, and depression. Review of his/her most recent Minimum Data Set (MDS) dated [DATE] indicated he/she scored 3 out of possible 15 on the Brief Interview for Mental Status Exam (BIMS) indicating severe cognitive impairment and requires assistance with bathing, dressing and grooming. Review of Resident #101's clinical record indicated his/her Health…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-26 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. For Resident #98 the facility failed to develop and implement a care plan for the risk for aspiration. Resident #98 was admitted to the facility in March 2022 and has diagnoses that includes cognitive communication deficit, hemiplegia and hemiparesis following a cerebral infarction affecting right dominant side, and dysphagia (difficulty in swallowing). Review of the Minimum Data Set Assessment (MDS) with an Assessment Reference Date of 1/25/23 indicated Resident #98 had a Brief Interview for Mental Status Score of 15 out of 15 indicating he/she was cognitively intact. Further review of the MDS, indicated Resident #98 required extensive assistance with bed mobility, transfers, independent with eating with set up, and required a mechanically altered diet. Review of the medical record indicated in a nursing progress note dated 4/15/23 that Resident #98 returned from an acute care hospital, with diagnosis of aspiration (aspiration occurs when food, or drink are breathed into the airway) and (is) on a ground diet…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews, the facility failed to provide assistance during meals for 3 Residents (#41, #63 and #82) out of a total sample of 28 residents. Findings include: 1. Resident #41 was admitted to the facility in November 2021 with diagnoses including stroke and dysphagia. Review of Resident #41's most recent Minimum Data Set (MDS) dated [DATE] indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 8 out of a possible 15 indicating he/she has moderate cognitive impairment. On 4/23/23 at 8:31 A.M., Resident was observed lying in bed eating breakfast. The privacy curtain was drawn, and the Resident was not visible from the hallway. There were no staff present to provide supervision, cueing or assistance if needed. On 4/24/23 at 8:33 A.M., Resident was observed lying in bed eating breakfast. The privacy curtain was drawn, and the Resident was not visible from the hallway. There were no staff present to provide supervision, cueing or assistance if needed.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to obtain physician orders for treatment of a skin tear for 1 Resident #76 out of a total sample of 28 residents. Findings include: Review of facility policy titled 'Skin Management Program' updated 4/18 indicated the following: Policy and Procedure: *3. Skin will be monitored routinely. Certified Nursing Assistant (C.N.A) observe skin daily and are to report any redness or other concerns to the Nursing Manager. The licensed staff is to assess the area and implement either preventative or actual treatment approaches as per house protocol and MD order. New skin areas/wounds are reported to DON (Director of Nursing) RD (Registered Dietician) MDS coordinator, SDC (Staff Development Coordinator) and Unit Manager. Resident #76 was admitted to the facility in May 2021 with diagnoses including schizoaffective disorder, bipolar, pseudobulbar affect, and dementia. Review of most recent Minimum Data Set (MDS) assessment dated [DATE] indicated Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to provide services to maintain adequate hearing for 1 Resident (#66) out of a total sample of 28 residents. Findings include: Resident #66 was admitted to the facility in October 2021 with diagnoses including dementia with behavioral disturbance and depression. Review of Resident #66's most recent Minimum Data Set (MDS), dated [DATE], indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicates he/she is cognitively intact. The MDS also indicates Resident #66 requires extensive assistance from staff for functional daily tasks. During an interview on 4/23/23 at 8:07 A.M., Resident #66 said his/her hearing aides have been broken for along time and he/she has been trying to get staff to help him/her get them fixed. The Resident said he/she is very upset that no one has helped him/her with this yet. Review of Resident #66's clinical record indicated the following: *Resident #66 requested audiology services on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-26 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview the facility, failed to ensure professional standards of practice were adhered to for the care, and prevention of infection for 1 Resident (#321), with a urinary catheter, out of total sample of 28 residents. Findings include: Review of the facility policy, titled Catheter Care, dated as revised February 2022 indicated the following: * Purpose: The purpose of this procedure is to prevent catheter-associated urinary tract infections. * Preparation: Review the resident's care plan to assess for any special needs of the resident. * Maintaining Unobstructed Urine Flow. 1. Check the resident frequently to be sure he or she is not lying on the catheter and to keep the catheter and tubing free of kinks. 2. Unless specifically ordered, do not apply a clamp to the catheter. 3. The urinary drainage bag must be held or positioned lower than the bladder at all times to prevent the urine in the tubing and drainage bag from flowing back into the urinary bladder. * Infection Control b. Be sure catheter tubing and drainage bag are kept off the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview the facility failed to provide correct setting for oxygen administration for 1 Resident (#170) out of a total sample of 28 residents. Findings Include: Review of facility policy titled 'Oxygen Administration -Simple Mask' undated indicated the following: Policy: To deliver moderate flow oxygen through nose and mouth, per the physician's order (generally 5-10 LPM (liters per minute and 40%- 60% concentration) via simple face mask. Procedure: *Set the oxygen liter flow to the prescribed liter flow per minute Resident #170 was admitted to the facility in April 2023 with diagnoses including asthma, chronic respiratory failure with hypoxia. Review of Resident #170 most recent Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #170 scored a 12 out of 15 on the Brief Interview for Mental Status (BIMS) indicating that he/she had moderately impaired cognition. The MDS further indicated Resident #71 did not have behaviors and did not reject care. On 4/23/23…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide adequate pain management for approximately 4 months, which resulted in the increased use of PRN (as needed) pain medication for 1 Resident (#103) out of a total sample of 28 residents. Findings include: Resident #103 was admitted to the facility in June 2022, with diagnoses including cerebral infractions, hemiplegia, and chronic pain syndrome. Review of Resident #103's Minimum Data Set (MDS) dated [DATE], indicated a Brief Interview for Mental Status (BIMS) score of 9 out of possible 15, indicating moderately impaired cognition. The MDS also indicated Resident #103 reported occasional pain and received PRN pain medications in the past 5 days. On 4/25/23 at 10:00 A.M., the surveyor observed Resident #103 in bed. Resident #103 told the surveyor that he/she always has pain on his/her bilateral lower legs, but the pain felt worse within the last month. Resident #103 told the surveyor that for pain management he/she is on scheduled Tylenol and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure that 1 Resident (#98) was free of unnecessary medication, out of a total sample of 28 residents. Specifically, Resident #98 continued to be administered Aspirin 325 milligrams QD (once a day), after the physician reviewed and agreed with the pharmacist recommendation to change the order to Aspirin to 81 mgs PO (by mouth) daily. Findings include: Resident #98 was admitted in March 2022 and has diagnoses that includes cognitive communication deficit, hemiplegia and hemiparesis following a cerebral infarction affecting right dominant side, and dysphagia. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #98 had a Brief Interview for Mental Status Score of 15 out of 15 indicating he/she was cognitively intact. Review of a document entitled Consultant Pharmacist Recommendation to Physician, dated as printed 10/5/23, in Resident #98's medical record indicated the following: Dear (Named) physician, this resident (#98) is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide dental services as needed for 1 Resident (#89) out of a total sample of 28 residents. Findings include: Resident #89 was admitted to the facility in November 2021 with diagnoses including dementia. Review of Resident #89's most recent Minimum Data Set (MDS), dated [DATE], indicates the Resident has a Brief Interview for Mental Status (BIMS) score of 7 out of a possible 15, indicating he/she has severe cognitive impairment. During an interview on 4/23/23 at 12:05 P.M., Resident #89 said he/she needed to see the dentist. Resident #89 said he/she has been missing his/her upper teeth for a long time and would really like to have dentures so I can eat like I should. The surveyor observed Resident #89 to have several missing bottom teeth and no upper teeth. Review of Resident #89's dental care plan last revised 1/31/23, indicated the Resident is at risk for altered dentition due to his/her natural teeth are missing. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-26 · tag F0808 — failed to follow doctor-ordered diets — isolatedEnsure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview the facility failed to provide a therapeutic diet as ordered by the physician for 1 Resident (#98) out of a total sample of 28 residents. Findings include: Resident #98 was admitted to the facility in March 2022 and has diagnoses that includes cognitive communication deficit, hemiplegia and hemiparesis following a cerebral infarction affecting right dominant side, and dysphagia. Review of the Minimum Data Set Assessment (MDS) with an Assessment Reference Date of 1/25/23 indicated Resident #98 had a Brief Interview for Mental Status Score of 15 out of 15 indicating he/she was cognitively intact. Further review of the MDS, indicated Resident #98 required extensive assistance with bed mobility, transfers, independent with eating with set up, and required a mechanically altered diet. Review of the medical record indicated in a nursing progress note dated 4/15/23 that Resident #98 returned from an acute care hospital, with diagnosis of aspiration (aspiration occurs when food, or drink are breathed into the airway) and (is) on a ground…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-04-26 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to provide the required transfer/discharge notices to 3 residents, (#3, #71, #98) out of a total sample of 28 residents. Findings include: Review of facility policy titled 'Notice Requirements before Transfer/Discharge' February 2020 indicated the following: *It is the policy of the facility to notify the resident, representative and or their legal guardian before transfer and or discharge according to state and federal regulations. 1. Resident #3 was admitted to the facility in February 2007 with diagnoses including traumatic brain injury, quadriplegia. Review of most recent Minimum Data Set (MDS) assessment dated [DATE] indicated a staff assessment for cognition was complete. Resident #3 was severely cognitively impaired. Further the MDS indicated Resident #3 requires total assist for care. Review of Resident #3's medical record indicated on 2/22/23 Resident #3 was transferred to the hospital. Further review of the medical record failed to indicate that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-04-26 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interview the facility failed to ensure the bed hold notice was provided for 2 Residents (#98, #71) out of a total sample of 28 residents. Findings include: 1. Resident #98 was admitted to the facility in March 2022 and has diagnoses that includes cognitive communication deficit, hemiplegia and hemiparesis following a cerebral infarction affecting right dominant side, and dysphagia. Review of Resident #98's Minimum Data Set Assessment (MDS) indicated a discharge return anticipated assessment dated [DATE]. Review of Resident #98's medical record indicated the following: *A nursing progress note dated 4/8/23 that indicated Resident #98's provider ordered to have the resident sent to the hospital for evaluation. * No documentation that the Bed Hold notice was provided to the Resident or Resident Representative. On 4/24/23 at 1:08 P.M., Unit Manager #1 said the Bed Hold notice is part of the paperwork sent with a resident when transferred to the hospital and a copy is left for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$69,000 in federal fines across 2 penalties.
- $15,316 — penalty dated 2025-04-23
- $53,684 — penalty dated 2024-06-10
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| MA 1 HOLDCO OPCO LLC | Organization | DIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| ADVOCATE OPCO TRUST | Organization | INDIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| BRASS MA TRUST | Organization | INDIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| BSD ELM TRUST | Organization | INDIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| OFG MAGENTA LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| SUPPORT OPCO DESCENDANTS TRUST | Organization | INDIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| TJA HC HOLDINGS LLC | Organization | INDIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| APFELBAUM, NAFTALI | Individual | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/01/2025 |
| GELBWACHS, GITTELL | Individual | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 03/01/2025 |
| RABINOWITZ, DEVORAH | Individual | INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 03/01/2025 |
| SALZMAN, DAVID | Individual | INDIRECT OWNERSHIP INTEREST | since 03/01/2025 |
| NBH BANK | Organization | 5% OR GREATER MORTGAGE INTEREST | since 03/01/2025 |
| CARE NETWORK SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/01/2025 |
| NEVILLE, ANNE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/01/2025 |
| 111 ORIENT PROPCO LLC | Organization | ADP OF THE SNF | since 03/01/2025 |
| ASMA 1 LLC | Organization | ADP OF THE SNF | since 03/01/2025 |
| BH 1 MA LLC | Organization | ADP OF THE SNF | since 03/01/2025 |
| TWOMAGNETS LLC | Organization | ADP OF THE SNF | since 03/01/2025 |
| LIKHI, RISHI | Individual | ADP OF THE SNF | since 03/01/2025 |
CMS files one row per role, so the 25 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
13 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.9M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225413. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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