Brush Hill Care Center
1200 Brush Hill Road, Milton, MA 02186 · For profit - Limited Liability company · 160 certified beds · (617) 333-0600 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 3 actual-harm citations
- a high number of inspection citations overall (60) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $3,418 in federal fines (most recent 2024-01-30)
- its independent health-inspection rating is low (2/5)
- its facility-reported quality-measure rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 3 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 32.3% | 16.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 3.0% | 5.1% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.4% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 2.9% | 1.8% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 1.6% | 15.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.4% | 0.1% | 0.1% | worse |
| Long-stay residents with falls causing major injury | 2.5% | 3.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 26.1% | 15.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 13.7% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 91.2% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.7% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 19.2% | 21.2% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 15.4% | 21.4% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 2.6% | 1.4% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 32.0% | 77.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 31.0% | 25.7% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 8.7% | 11.9% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.80 | 1.88 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.34 | 1.50 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
22.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 65 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 35.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 37 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 21% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 54% of this home’s weekday level — it runs therapy at close to weekday levels right through the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 22.3%CMS range 14.0–33.4 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.3%CMS range 7.7–16.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 35.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 43.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 35.1% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 81.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.7% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.8%CMS range 4.4–11.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.37 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 160 beds and averages 133.5 residents a day — about 83% occupied, or roughly 26 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.72 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.28 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.41 hrs/resident/day on weekends vs 3.85 on weekdays — 11% thinner on weekends. RN hours go from 0.51 to 0.45 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
60 citations, most serious first. The 13 most serious are shown; the remaining 47 are one tap away and print in full.
- Actual harm · Gcited before2023-07-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to develop a care plan for one Resident (#141), and implement care plans for 6 Residents (#118, #23, #13, #142, #19 and #62), out of a sample of 40 residents. Specifically, the facility failed: 1. For Resident #141, to develop a care plan to address wandering behavior resulting in a resident-to-resident altercation where the Resident sustained a laceration and skin tears; 2. For Resident #118, to provide supervision with meals per the care plan; 3. For Resident #23, to ensure he/she wore a boot per the physician's orders; 4. For Resident #13, to implement a suicidal ideation care plan; 5. For Resident #142, to apply Geri Sleeves (protect the upper extremities from abrasions, bruises, snags and tears throughout the day. Geri Sleeves use slight compression to aid in relieving the discomfort associated with swelling) as ordered; 6. For Resident #19, to implement a mood care plan; and 7. For Resident #62, the facility failed to provide a communication book per the care plan. Findings include: 1. Resident #141 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-07-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and staff interviews, the facility failed to: 1. Ensure that the wound physician's recommendations were addressed and transcribed timely and accurately resulting in a delay of treatment for a skin injury on left foot/heel. Subsequently, the wound deteriorated to a Stage IV pressure injury and required an Intravenous (IV) antibiotics for treatment for one Resident (#124); and 2. Follow the physician's orders for prevention of a pressure ulcer for one Resident (#24), out of a total sample of 40 residents. Findings include: 1. Resident #124 was admitted to the facility in April 2023, with diagnoses including type 2 diabetes mellitus and hemiplegia (paralysis of one side of the body) following cerebral infarction affecting the left non-dominant side. Review of the most recent Minimum Data Set (MDS) assessment, dated 4/23/23, indicated that on the Brief Interview for Mental Status (BIMS) exam Resident #124 scored 5 out of 15, indicating moderately impaired cognition. The MDS further indicated that Resident #124 is dependent on the staff with daily…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-07-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interview, the facility failed to ensure that the resident environment remained free of accident hazards. Specifically, the facility failed: 1. For Resident #141, to provide adequate supervision and assistance with ambulation resulting in a fall with skin tears and a laceration following a resident-to-resident altercation; 2. For Resident #13, to ensure fall mats were in place, as ordered by the Physician and indicated in his/her plan of care; 3. For Resident #23, to ensure seizure pads were placed on the bed's interior side rail to protect Resident #23 during a seizure; 4. For Resident #46, to ensure the facility policy for supervised smokers was adhered to and that interventions were put in place, following Resident #46's violating the smoking policy; 5. For Resident #82, to ensure the smoking policy was adhered to, resulting in Resident #82 smoking in bed and continuing to obtain cigarettes from Resident #46 following the initial incident on 7/11/23; and 6. For…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-21 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, it was determined the facility failed for one Resident (#10), out of a total sample of 25 residents, to refer to the state-designated authority for further evaluation of the diagnosis of a serious mental illness (SMI). This deficient practice has the potential to impact residents who are diagnosed with major mental illness, intellectual disability or related conditions if a state-designated authority did not evaluate a resident's mental health needs. Findings include: Review of the MassHealth Nursing Facility Bulletin 186, dated June 2024 indicated the following: Definition: Level I Screening- A preliminary screening of all nursing facility applicants, regardless of payer source, conducted prior to their admission to a nursing facility, as required by federal PASRR regulations at 42 CFR 483.100 et seq. using the Level 1 Screening Form. A level 1 Screening identifies whether an applicant has, or is suspected of having, ID (intellectual Disability), DD (Developmental Disability), and/or SMI (Serious Mental Illness). Specific Requirements for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interview, the facility failed to ensure the resident environment remained free of unattended and unsecured medications for one Resident (#51), out of a total sample of 25 residents and for residents residing on the second-floor unit. Specifically, the facility failed:1. For Resident #51, to ensure medications were not kept at the bedside while staff were not present in a unit with known wandering residents; and2. For residents on the second-floor unit, to ensure medications were kept in a locked medication cart while staff were not present in the hallway.Findings include:1. Review of the facility's policy titled Self-Administration of Medication, dated and revised February 2021, indicated the following: -Any medications that are found at the bedside that are not authorized for self-administration are turned over to the nurse in charge for return to the family or responsible party. Resident #51 was admitted to the facility in September 2022 with diagnoses including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-21 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one Resident (#1), out of a total sample of 25 residents, the facility failed to ensure that his/her drug regime was free from unnecessary drugs. Specifically, for Resident #1, the facility failed to implement the ophthalmologist's (eye physician) recommendations resulting in Resident #1 receiving an excessive duration of eye drops. Findings include: Review of the facility's policy titled Medications and Treatment Orders, dated July 2016, indicated: 12. Orders not specifying the number of doses, or duration of medication, shall be subject to automatic stop orders.a. Drugs not specifically limited to duration of use and number of doses when ordered will be controlled by automatic stop orders. Resident #1 was admitted to the facility in April 2023 with diagnoses including diabetes, chronic diastolic heart failure, and cataracts (cloudy area in the eye's lens that causes blurry vision, faded colors, and difficulty seeing at night). Review of the Minimum Data Set (MDS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-21 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to store food from outside sources safely to prevent potential foodborne illness for one Resident (#121), out of a total sample of 22 residents. Findings include:Review of the facility's policy titled Food Brought by Family/Visitors, revised March 2022, indicated the following: - Family/visitors are asked to prepare and transport food using safe food handling practices, including: a. safe cooling and reheating processes;b. holding temperatures - Food brought by family/visitors that is left with the resident to consume later is labeled and stored in a manner that it is clearly distinguishable from facility-prepared food. b. Perishable foods are stored in re-sealable containers with tightly fitting lids in a refrigerator. Containers are labeled with the resident's name, the item and the use by date. - Potentially hazardous foods that are left out for the resident without a source of heat or refrigeration longer than 2 hours are discarded. Resident #121 was admitted in October 2025 with diagnoses including cancer and malnutrition.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-25 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to ensure it was administered in a manner that enabled it to use resources effectively to attain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, the facility failed to effectively manage and utilize their administrative team and stay up to date with current Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and Massachusetts Department of Public Health (MDPH) guidance. Findings include: During the recertification survey on 9/17/24 through 9/20/24 and 9/23/24 through 9/25/24 the survey team determined: -the activity department was not meeting the needs of all residents and the activity calendar was not being reviewed and monitored as evidenced by lack of meaningful and engaging activities on all units -the business office was located out of state, and activity related to residents' personal needs accounts and residents access to their funds was managed by the Activity Director -the human resources department was located out…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-25 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on document review and interview, the facility failed to develop and implement their facility assessment (a document assessing the capability of the facility and its resources to provide both emergency and day to day care of the population the facility currently serves). Specifically, the facility failed to: 1. Ensure active involvement of all required members when conducting the facility assessment; and 2. Implement the identified competency-based training as indicated. Findings include: Review of the Centers for Medicare and Medicaid Services (CMS) guidance, dated 6/18/24, indicated but was not limited to: -In conducting the facility assessment, the facility must ensure active involvement of the following participants in the process: a. Nursing home leadership and management, including but not limited to, a member of the governing body, the medical director, an administrator, and the director of nursing; and b. Direct care staff, including but not limited to, Registered Nurses, Licensed Practical Nurses/Licensed Vocational Nurses, Nursing Assistants, and representatives of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-25 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure the designated Infection Control Nurse (ICN) adequately assessed, developed, implemented, monitored, and managed the infection prevention and control program. Specifically, the ICN failed to: 1. Ensure enhanced barrier precautions (EBP, an infection control intervention designed to reduce transmission of multidrug-resistant organisms that employs targeted gown and glove use during high contact resident care activities) were implemented; and 2. Implement an Antibiotic Stewardship Program to promote and monitor the appropriate use of antibiotics which are used to guide decisions for evaluating antibiotic prescribing patterns in accordance with the Antibiotic Stewardship Program. Findings include: 1. On multiple days of survey, the surveyors observed several residents, who met criteria for EBP, but did not have EBP in place. During an interview on 9/24/24 at 10:26 A.M., the Staff Development Coordinator said she has not implemented EBP in the facility. During an interview on 9/24/24 at 1:35 P.M., the Director of Nurses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-25 · tag F0949 — failed to train staff on dementia and abuse — widespreadProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and staff education records reviewed for five direct care staff employees (Nurse #14, Nurse #15, Nurse #16, Nurse #17 and Nurse #18) of five employees reviewed, the facility failed to ensure that training on behavioral health was included as mandatory training for direct care staff. Findings include: Review of the facility's policy titled Behavioral Health Services, last revised July 2022, indicated but was not limited to: -Staff must promote dignity, autonomy, privacy, socialization and safety as appropriate for each resident and are trained in ways to support residents in distress; -Staff training regarding behavioral health services includes, but is not limited to: a. recognizing changes in behavior that indicate psychological distress; b. implementing care plan interventions that are relevant to the resident's diagnosis and appropriate to his/her needs; c. monitoring care plan interventions and reporting changes in condition; and d. protocols and guidelines related to the treatment of mental disorders, psychosocial adjustment difficulties, history of trauma…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-25 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to develop and implement an individualized, person-centered care plan to meet the physical, psychosocial, and functional needs for four Residents (#5, #112, #14, and #2), out of a total sample of 24 residents. Specifically, the facility failed to ensure: 1. For Resident #5, a comprehensive care plan was developed and implemented to address the Resident's constipation; 2. For Resident #112, a comprehensive care plan was developed to address the use of antipsychotic medication that identified target behaviors and individualized, measurable non-pharmacological interventions and measurable goals of treatment; 3. For Resident #14, a comprehensive care plan was a. implemented to monitor for adverse consequence (side effects) of antidepressant medications; and b. developed for an antipsychotic medication that identified target behaviors and individualized, measurable non-pharmacological interventions and measurable goals of treatment; and 4. For Resident #2, a comprehensive care plan was developed for an antipsychotic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-25 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents were provided care in accordance with professional standards of practice for seven Residents (#5, #68, #19, #73, #85, #76 and #92), out of a total sample of 24 residents. Specifically, the facility failed to ensure: 1. For Residents #5, medication reconciliation process was conducted thoroughly and included all medications approved by the physician upon readmission to the facility, and as needed (PRN) interventions implemented according to physician's orders to potentially prevent hospital intervention to treat constipation, and failed to consistently monitor the Resident's response to interventions to prevent constipation; 2. For Resident #68, all components of wound recommendations were implemented; 3. For Resident #19, implement recommendations from the Wound Consultant; 4. For Resident #73, implement recommendations from the Wound Consultant; 5. For Resident #85, obtain a physician's order for transfer to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 47 citations
- Potential for harm · Ecited before2024-09-25 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interviews, the facility failed to ensure its staff provided a meaningful and engaging activity program for residents residing on one Unit (3A), out of four units in the facility. Specifically, the facility failed to ensure residents were involved in activities. Findings include: Review of the facility's policy titled Activity Programs, last revised June 2018, indicated but was not limited to: -The activities program is ongoing and includes facility-organized group activities, independent individual activities and assisted individual activities -Activities are considered any endeavor, other than routine activities of daily living, in which the resident participates, that is intended to enhance his or her sense of well-being and to promote or enhance, physical, cognitive or emotional health -Activities are scheduled seven days a week and residents are given an opportunity to contribute to the planning, preparation, conducting cleanup and critique of the programs -Activities are not necessarily limited to formal activities being provided only by activities…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-25 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to implement nutritional interventions as ordered to maintain acceptable parameters of nutritional status for one Resident (#90), with an unplanned gradual weight loss, in a total sample of 24 residents. Specifically, the facility failed to provide as needed nutritional supplements when his/her meal intake was less than 50% as ordered. Findings include: Resident #90 was admitted to the facility in February 2022 with the following diagnoses: dementia, adult failure to thrive, and moderate protein-calorie malnutrition. Review of the Minimum Data Set (MDS) assessment, dated 7/26/24, indicated Resident #90 was severely cognitively impaired as evidenced by a Brief Interview for Mental Status (BIMS) score of 3 out of 15. Further review of the MDS indicated Resident #90 was 63 inches, weighted 95 pounds, had experienced weight loss and was not on a prescribed weight loss regimen. Review of Resident #90's medical record indicated he/she had progressive weight loss as evidenced by the following weights: -1/08/24 =…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-25 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure staff implemented dialysis care and services consistent with professional standards of practice for two Residents (#19 and #76), out of 24 sampled residents. Specifically, the facility failed to provide ongoing communication between the nursing facility and dialysis facility. Findings include: Review of the facility's policy titled Care of a Resident with End-Stage Renal Disease, last revised September 2010, indicated but was not limited to: -Policy Statement with end-stage renal disease (ESRD) will be cared for according to currently recognized standards of practice. -Agreements between this facility and the contracted ESRD facility include all aspects of how the resident's care will be managed, including: b) how information will be exchanged between the facilities. Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following: -Nurse's Responsibility and Accountability: Licensed nurses accept, verify, transcribe, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-25 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that as needed (prn) orders for psychotropic medications were limited to 14 days, unless otherwise documented by the attending physician or prescribing practitioner that it was appropriate to extend beyond 14 days for three Residents (#31, #112, and #173), out of a total sample of 24 residents. Specifically, the facility failed to ensure: 1. For Resident #31, that the prn order for Ativan (antianxiety) was limited to 14 days and was reviewed by the Physician with a documented rationale for its continued use; 2. For Resident #112, that the prn order for Valium (hypnotic) was limited to 14 days and was reviewed by the Physician with a documented rationale for its continued use; and 3. For Resident #173, that the prn order for Valium was limited to 14 days and was reviewed by the Physician with a documented rationale for its continued use. Findings include: Review of the facility's policies titled Psychotropic Medication Use and Antipsychotic Medication Use, last revised July 2022, indicated but were not limited to:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-25 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, test tray results, and interview, the facility failed to ensure staff served food that was palatable and at an appetizing temperature for 1 out of 2 test trays conducted. Findings include: During the initial resident screening on 9/17/24, the residents expressed the following concerns about the food at the facility: - Food usually comes up cool - Food is always cold - Food usually comes up cool, even the hot foods - The food is cold sometimes. - Food is often cold; the facility has a tough time controlling that - Food is often cold Review of Food Committee Meeting Minutes, dated 8/27/24, indicated but was not limited to: - French fries are cold Review of Food Committee Meeting Minutes, dated 7/31/24, indicated but was not limited to: - Hard boiled eggs are sometimes undercooked Review of Food Committee Meeting Minutes, dated 4/23/24, indicated but was not limited to: - Food Temps (temperatures) inconsistent On 9/19/24 at 11:53 A.M., the surveyor requested a lunch test tray to the 2A Unit.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-25 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and policy review, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to maintain the ice machine in a clean and sanitary manner in three out of four kitchenettes. Findings include: Review of the facility's policy titled Ice Machines and Ice Storage Chests, undated, indicated but was not limited to: - Policy Statement: Ice machines and ice storage/distribution containers will be used and maintained to assure a safe and sanitary supply of ice. - Policy Interpretation and Implementation: - Our facility has established procedures for cleaning and disinfecting ice machines and ice storage chests which adhere to manufacturer's instructions. The infection preventionist (or designee) maintains a copy of these procedures. On 9/17/24 at 10:37 A.M., the surveyor observed the following in the 2A Unit kitchenette: - Inside the ice machine there was yellowish residue/discoloration on one of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-25 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, for five Residents (#68, #173, #112, #31, and #19), of 24 sampled residents, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to implement Enhanced Barrier Precautions (EBP, an infection control intervention designed to reduce transmission of multidrug-resistant organisms that employs targeted gown and glove use during high contact resident care activities) for the following Residents: A. For Resident #68, who has chronic wounds, putting him/her at increased risk for infection; B. For Resident #173, who has wounds and a gastrostomy tube; C. For Resident #112, who has a gastrostomy tube and a tracheostomy; D. For Resident #31, who has an indwelling urinary catheter; and E. For Resident #19, who has a wound, putting him/her at increased risk for infection. Findings include: Review of the Centers for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-09-25 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on document review and interview, the facility failed to implement an Antibiotic Stewardship Program to promote and monitor the appropriate use of antibiotics which are used to guide decisions for evaluating antibiotic prescribing patterns in accordance with the Antibiotic Stewardship Program. Findings include: Review of the Centers for Disease Control and Prevention (CDC) guidance titled The Core Elements of Antibiotic Stewardship for Nursing Homes, undated, indicated but was not limited to the following: - The purpose of an antibiotic stewardship program is to improve the use of antibiotics in healthcare to protect patients and reduce the threat of antibiotic resistance. - Antibiotic stewardship refers to a set of commitments and actions designed to optimize the treatment of infections while reducing the adverse events associated with antibiotic use. - The CDC recommends that all nursing homes take steps to improve antibiotic prescribing practices and reduce inappropriate use. - Any action taken to improve antibiotic use is expected to reduce adverse events, prevent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-25 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to ensure a reasonable accommodation was made for one Resident (#68), of 24 sampled residents. Specifically, the facility failed to ensure the call system was accessible to the Resident to call for staff assistance. Findings include: Review of the facility's policy titled Call System, dated as revised September 2022, indicated but was not limited to: -each resident is provided with a means to call staff directly for assistance from his/her bed, from toileting/bathing facilities and from the floor. Resident #68 was admitted to the facility in March 2020 with the following diagnoses: dementia, venous insufficiency, and chronic wounds to lower extremities. Review of the Minimum Data Set (MDS) assessment, dated 7/29/24, indicated Resident #68 was moderately cognitively impaired as evidenced by a Brief Interview for Mental Status (BIMS) score of 10 out of 15. Further review of the MDS indicated Resident #68 had impaired mobility to both lower extremities. On 9/17/24 at 10:14 A.M., the surveyor observed Resident #68…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and policy review, the facility failed to review and revise the care plan for one Resident (#31), out of a total sample of 24 residents. Specifically, the facility failed to ensure the care plan was updated to reflect the discontinuation of anticoagulant therapy (medication to break down existing clots or prevent clots from forming). Findings include: Review of the facility's policy titled Care Plans, Comprehensive Person-Centered, last revised July 2022, indicated but was not limited to: -The interdisciplinary team (IDT), in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident. -The care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment. -Assessments of residents are ongoing and care plans are revised as information about the residents and the residents' conditions change. Resident #31 was admitted to the facility in August 2017 and had diagnoses including a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and policy review, the facility failed to maintain an environment free of accident hazards. Specifically, the facility failed to ensure smoking material was stored securely for one Resident (#100), out of 17 identified facility smokers, out of 24 sampled residents. Findings include: Review of the facility's policy titled Smoking Policy & Procedure, undated, indicated but was not limited to: -[Facility Name] shall establish and maintain safe resident smoking practices. -No lighters or matches will be retained in the possession of the residents. -All lighting material will be kept with staff to be given out to independent smokers as they go out and shall be returned to the designated area once done with your cigarette, either at the front desk or nurses' station. -Staff will ensure smoking materials are stored safely. Review of the facility provided list of residents who smoke indicated Resident #100 was an independent smoker. Resident #100 was admitted to the facility in April 2024 with the following diagnoses including peripheral vascular disease…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-25 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to assess a history of trauma and failed to assess and to develop a plan of care accounting for Resident's experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization for one Resident (#31), with a history of trauma, out of a total sample of 24 residents. Findings include: Resident #31 was admitted to the facility in April 2022 with diagnoses including schizoaffective disorder, major depressive disorder, anxiety disorder, and post-traumatic stress disorder (PTSD- occurs in some individuals who have encountered a shocking, scary, or dangerous situation). Review of the Minimum Data Set (MDS) assessment, dated 7/12/24, indicated that Resident #31 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15 out of 15 and had PTSD. Review of the facility's consultant psychiatric service provider's documentation indicated the clinician identified trauma as one of the areas of focus for the therapy sessions on 5/22/24, 6/13/24, and 6/19/24. Review of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-25 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to act promptly upon recommendations made by the Consultant Pharmacist during the monthly Medication Regimen Reviews (MRR) for two Residents (#10 and #69), out of a total sample of 24 residents. Specifically, the facility failed to act on the consultant pharmacist's recommendations to obtain labs in order to help assess the efficacy of medications. Findings include: Review of the facility's policy titled Medication Regimen Review (MRR), dated as revised May 2019, indicated but was not limited to: -the consultant pharmacist provides the director of nursing services and medical director with a written, signed and dated copy of all medication regimen reports -the attending physician documents in the medical record that the irregularity has been reviewed and what (if any) action was taken to address it -copies of medication regimen review reports, including physician responses, are maintained as part of the permanent medical record 1. Resident #10 was admitted to the facility in August 2023 with diagnoses which included dementia…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure all drugs and biologicals were stored in a safe and secure manner as required. Specifically, the facility failed for one Resident (#173), out of a total sample of 24 residents, to ensure medicated mouthwash was not left unsecured and unattended in the Resident's room. Findings include: Review of the facility's policy titled Medication Labeling and Storage, dated 2001, indicated but was not limited to the following: Medication Storage - The facility stores all medications and biologicals in locked compartments under proper temperature, humidity and light controls. Only authorized personnel have access to keys. -The nursing staff are responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. Resident #173 was admitted to the facility in July 2024 with diagnoses including presence of a gastrostomy (feeding tube). Review of the Minimum Data Set (MDS) assessment, dated 7/17/24, indicated Resident #173 had moderate cognitive impairment as evidenced by a Brief…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-09-25 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to maintain accurate medical records in accordance with professional standards and practices for two Residents (#19 and #112), out of a total sample of 24 residents. Specifically, the facility failed: 1. For Resident #19, to document weekly comprehensive skin assessment per physician orders; and 2. For Resident #112, to ensure a diagnosis of allergic dermatitis from adhesives, diagnosed by the facility's consultant wound physician, was prominently documented in the medical record as an allergy. Findings include: 1. Review of the facility's policy titled Prevention of Pressure Injuries, last revised April 2020, indicated but was not limited to: - Purpose: The purpose of this procedure is to provide information regarding identification of pressure injury risk factors and interventions for specific risk factors. - Preparation: Review the resident's care plan and identify the risk factors as well as the interventions designed to reduce or eliminate those considered modifiable. - Risk Assessment: 1. Assess the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-09 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #2), who had severe cognitive impairment and was dependent on staff to meet his/her care needs, the Facility failed to ensure staff implemented and followed their Abuse Policy, when on 12/27/23 Resident #2 reported to a staff member that Resident #1 had acted in a sexually inappropriate manner towards him/her, and although several staff members became aware of the allegation, they did not report the allegation to administration until the following day. Findings include: Review of the Facility's Policy titled Resident Abuse, Neglect, Exploitation, or Misappropriation, dated as revised April 2021, indicated that if resident abuse, neglect, exploitation, or misappropriation of resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the administrator and to other officials according to state law. Review of the Facility's Policy titled Resident-to-Resident Altercations, dated as revised September 2022, indicated that facility staff will monitor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-09 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #2), who had severe cognitive impairment and was dependent on staff to meet his/her care needs, the Facility failed to ensure that after being made aware on 12/28/23 of an allegation of an unwanted sexual advance made by Resident #1 toward Resident #2 that occurred on 12/27/23, that they obtained and maintained evidence that a thorough investigation was completed. Findings include: Review of the Facility's Policy titled, Abuse Reporting and Investigating, dated as revised April 2021, indicated the following: -all reports of resident abuse will be thoroughly investigated by facility management, and -the individual conducting the investigation will interview the person reporting the incident and the resident. Review of the Facility's Policy, titled Abuse and Neglect-Clinical Protocol, dated as revised March 2018, indicated the following: -instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish, and -the nurse will assess the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-07-17 · tag F0584 — failed to keep a safe, clean, comfortable home — widespreadHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain a clean, sanitary, and homelike environment for residents residing on three of three units (Unit 1 A, Unit 2 ABC, and Unit 3). Specifically, the survey team observed: environmental cleanliness concerns in resident rooms, resident showers and hallways which included dirty wall surfaces, wall surfaces in disrepair, missing tiles, floors in need of washing, mouse droppings, dead mice, ants and black flies. Findings include: The surveyor observed the following in room [ROOM NUMBER]: -On 7/11/23 at 8:22 A.M., mouse droppings located in the corner of the room and behind the resident's dresser. Dust and debris were observed on the floors. -On 7/17/23 at 10:03 A.M., mouse droppings were in the corner of the room, beside the resident's dresser and under the heating vent. The surveyor observed the following in room [ROOM NUMBER]: -On 7/13/23 at 9:19 A.M., a dead mouse in the corner of the room on a sticky board. Mouse droppings were observed under the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-07-17 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, policy review, and interview, the facility failed to store and prepare food in accordance with professional standards for food service safety. Findings include: Review of the facility's policy titled Preventing Foodborne Illness - Employee Hygiene and Sanitary Practices, revised October 2008, indicated the following: *Hair nets or caps and/or beard restraints must be worn to keep hair from contacting exposed food, clean equipment, utensils and linens. Review of the facility's policy titled Preventing Foodborne Illness - Food Handling, revised July 2014, indicated the following: *The facility recognizes that the critical factors implicated in foodborne illness are: -Poor personal hygiene of food service employees; -Inadequate cooking and improper holding temperatures -Contaminated equipment Review of the current United States Department of Agriculture (USDA) food safety guidelines indicate that undercooked or raw unpasteurized eggs should not be consumed as they pose a significant risk for Salmonella (a potentially serious bacterial food-borne infection),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-07-17 · tag F0925 — failed to control pests — widespreadMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and documentation review, the facility failed to implement an effective pest control program, as evidenced by sanitation concerns, mice sightings, and mice droppings on three of three units. Findings include: During the Resident Group meeting on 7/12/23 at 10:20 A.M., 21 residents were in attendance. Twenty-one out of twenty-one residents in the group indicated that there are rodents on all floors in the building. They said that pest service company comes in but changes nothing. When you report the concerns to maintenance, nothing gets done. They said there are little black bugs everywhere in the building. The group expressed frustration that the facility is fixing everything but the rooms. They said they are upset the facility put in a golf course that nobody uses, and redesigned the lobbies, the pub, and new trees all around perimeter, however; it seems housekeeping is barely working and does not wash floors or the toilets. During an interview on 7/17/23 at 12:51 P.M., the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-07-17 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, policy review, and record review, the facility failed to provide dignified experiences for four Residents (#140, #4, #108, #142), out of a sample of 40 residents. The facility also failed to provide a dignified dining experience on 2 out of 5 units. Specifically, the facility failed: 1. For Resident #140, to provide a dignified dining experience and dignified age-appropriate activities; 2. For Residents #4, #108, and #142, to ensure a catheter bag was covered for privacy; and 3. To address residents requiring assistance in a dignified manner on 2 out of 5 units. Findings include: Review of the facility's policy titled Quality of Life-Dignity, revised August 2009, indicated the following: *Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality. 1. Resident #140 was admitted to the facility in March 2023 with diagnoses including dementia with behaviors. Review of the most recent Minimum Data Set (MDS) assessment, dated 6/16/23, indicated a Brief Interview for Mental Status (BIMS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-07-17 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, policy review, and interviews, the facility failed to ensure for two Residents (#24 and #112), who required dialysis received such services consistent with professional standards of practice and the comprehensive person-centered care plan, out of 40 sampled residents. Specifically, the facility failed: 1. For Resident #24, to ensure nursing implemented a physician's order and plan of care related to blood pressure checks; and 2. For Resident #112, to ensure nursing implemented a physician's order and plan of care related to blood pressure checks. Findings include: Review of the facility's policy titled Dialysis Management, dated as revised January 2019, indicated the facility has designed and implemented processes which strive to ensure the comfort, safety, and appropriate management of hemodialysis residents/patients regardless if the procedure is performed at the dialysis center or at the facility. 16. Assure plan of care indicates which limb contains the vascular access. Blood pressures and draws should not be done on the access arm. 1.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-07-17 · tag F0740 — failed to provide behavioral / mental-health care — patternEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews and record review, the facility failed to provide behavioral health services, for one Resident (# 95), out of a sample of 40 residents and 31 residents out of the facility census of 149 residents. Specifically, the facility failed to provide substance abuse counseling services for residents with a history of substance abuse. Findings include: Review of the facility's policy titled 'Providing care to residents experiencing addiction or substance abuse disorder', with no revision date, indicted the following: *Educate residents on how to make better lifestyle choices and enjoy their recovery. This includes providing residents with access to programs and resources that can structure the process for a greater potential for success. Resources include mental health providers and therapists, crisis hotlines, pain management practices and inpatient substance abuse treatment options. Resident #95 was admitted to the facility in July 2018 with diagnoses including a history of alcohol abuse. Review of the Minimum Data Set (MDS) assessment, initiated 6/23/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-07-17 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, records reviewed, policy review, and interviews, the facility failed to ensure it was free from a medication error rate of greater than 5% when 2 out of 4 nurses observed made 3 errors out of 30 opportunities resulting in a medication error rate of 10%. Those errors impacted 2 Residents (#25 and #64), out of 4 residents observed. Findings include: Review of the facility's policy titled Documentation of Medication Administration, dated as revised April 2007, indicated the facility shall maintain a medication administration record to document all medications administered. 2. Administration of medication must be documented immediately after it is given. 3. Documentation must include, as a minimum: a. Name and strength of the drug; b. Dosage; c. Method of administration (e.g. oral) Review of the facility's policy titled Administering Medications, dated as revised April 2019, indicated medications are administered in a safe and timely manner, and as prescribed. 7. Medications are administered within one hour of their prescribed time. 10. The individual…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-07-17 · tag F0800 — patternProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to take into consideration the dietary preferences of each resident. Specifically, the facility failed to accommodate residents' preferences for eating pork. Findings include: During the Resident Group Meeting on 7/12/23 at 10:20 A.M., 17 of 21 residents in attendance said they have been told they are not allowed to have pork because the facility is Jewish owned. The Resident Group said that turkey bacon is not an acceptable alternative and that they want real bacon, real ham and real pork products offered and provided. Resident #116 was admitted to the facility in July 2022 with diagnoses including Anemia. Review of the Minimum Data Set (MDS) assessment, dated 4/18/23, indicated that Resident #116 scored a 15 out of 15 on the Brief Interview for Mental Status (BIMS), which indicates the Resident is cognitively intact. During an interview on 7/14/23 at 12:34 P.M., Resident #116 said he/she has asked for pork but was told that he/she could not have pork because this is a Jewish facility and because the owners of the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-07-17 · tag F0917 — patternMake sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and observation, the facility failed to ensure bedroom furniture and was in good working condition on one of three resident floors. Findings include: 2nd floor Unit 2A On 9/21/23 between 8:25 A.M., to 9:40 A.M., the surveyor observed the following: room [ROOM NUMBER]: Two broken bureau drawers. room [ROOM NUMBER]: Rusted bathroom trash can with missing lid. room [ROOM NUMBER]: Nightstand drawer unable to be opened. room [ROOM NUMBER]: Nightstand drawer has a broken handle. 2nd floor Unit 2B On 9/21/23 between 9:00 A.M. to 11:40 A.M., the surveyor observed the following: room [ROOM NUMBER]: Window screen missing from middle window. Missing closet door handle. During an interview with the Administrator and Maintenance Director on 9/21/23 at 1:42 P.M., they said they were aware the second floor resident rooms needed repairs. The Administrator and Maintenance Director said they were in the process of replacing broken furniture, but that there had not been sufficient time to complete the large…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to ensure that one Resident (#24), out of a total sample of 40 residents, whose right to be informed of, and participate in his/her treatment plan, was honored, when his/her Health Care Agent, which was not invoked, signed Resident #24's advanced directive form, consent to treatment form, consent for wound services form, consent for bed rails form, and consent to psychotropic medication form. Findings include: Review of the facility's policy titled Advanced Directives, dated January 2017, indicated the facility staff will abide by resident advanced directives. Resident #24 was admitted to the facility in March 2023 with diagnoses including diabetes, heart failure, dysphagia, end stage renal disease, and convulsions. Review of the Minimum Data Set (MDS) assessment, dated 7/3/23, indicated Resident #24 can make self understood and he/she can understand others. The Brief Interview for Mental Status indicated a score of 12 out of a possible 15, and he/she had no behaviors. Further review of the MDS indicated Resident #24 had a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOT CORRECTED Based on observation, record review, policy review, and interview, the facility failed to ensure one Resident (#11) was assessed for the ability to self-administer medications, out of a total sample of 39 residents. Findings include: Review of the facility's policy titled Administering Medications, dated as revised December 2012, indicated medications shall be administered in a safe and timely manner, and as prescribed. Further review indicated that residents may self-administer their own medications only if the attending physician, in conjunction with the interdisciplinary care planning team, has determined that they have the decision-making capacity to do so safely. Resident #11 was admitted to the facility in May 2018 with diagnoses including schizophrenia and major depressive disorder. Review of the Minimum Data Set (MDS) assessment, dated 6/16/23, indicated Resident #11 could understand others and he/she could make self-understood. The Brief Interview for Mental Status assessment indicated a score of 11 out of 15, indicating he/she had moderate cognitive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and policy review, the facility failed to implement their Abuse Investigation and Reporting policy for two Residents (#13 and #116) out of a total sample of 16 residents. Specifically, 1) Resident #13 reported to a Certified Nursing Assistant (CNA) that he/she was not provided with incontinence care over night and the CNA failed to promptly report the allegation to any staff, delaying the initiation of an investigation. 2) Resident #116 reported that staff had threatened him/her to the Assistant Director of Nursing (ADON) who had failed to report the allegation to the Administrator or initiate an investigation. Findings include: The facility policy titled Abuse Investigation and Reporting, dated as revised July 2017 indicated: -All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. 1) Resident #13 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Interview and policy review the facility failed to report an allegation of verbal abuse to the Department of Public Health within 2 hours of when the allegation was made for 1 Resident (#116) out of a total sample of 16 residents. Findings Include: Review of the facility policy titled Abuse Investigation and Reporting, dated as revised July 2017 indicated the following: -All reports of resident abuse, neglect, exploitation, misappropriation of resident property, mistreatment and/or injuries of unknown source (abuse) shall be promptly reported to local, state and federal agencies (as defined by current regulations) and thoroughly investigated by facility management. Resident #116 was admitted to the facility in July 2023 with diagnosis including anemia. Review of the Minimum Data Set (MDS) assessment, dated 7/7/23, indicated that Resident #116 scored a 15 out of 15 on the Brief Interview for Mental Status (BIMS), which indicates the Resident is cognitively intact. Further review of the MDS indicated Resident #116 requires the extensive assistance of two staff with toileting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to update and revise care plans for two Residents (#19 and #142), out of a sample of 40 residents. Specifically, the facility failed: 1. For Resident #19, to update a behavior care plan after he/she was involved in two physical altercations with other residents; and 2. For Resident #142, to revise a care plan related to the size of an indwelling catheter. Findings include: 1. Review of the care plan policy titled 'Behavior management/Trauma informed Care', with no revision date, indicated the following: *It is the policy of this facility to provide an interdisciplinary approach for the care of residents who have a diagnosis of a mental disorder. Residents demonstrating changes in behavior and mood shall be evaluated to ensure appropriate interventions. *Diagnosis with resulting behavioral symptoms and approaches shall be placed in the resident specific plan of care and communicated to the care staff and other departments as appropriate. Resident #19 was admitted to the facility in October 2022 with diagnoses including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, policy review, and staff interviews, the facility failed to: 1. Implement the facility's policy to obtain a physician's order to administer COVID-19 vaccine for five Residents (#37, #19, #95, #84, and #5); 2. Ensure that a physician's telephone order for a medication was transcribed by the nurse according to professional standards of practice to include the name of the medication being ordered for two Residents (#124 and #45); and 3. Implement a physician's order for an ace wrap for one Resident (#13), out of a total sample of 40 residents. Findings include: 1. Review of the facility's policy titled medication and treatment orders, dated July 2016, indicated the following: -Medications shall be administered only upon written order of a person duly licensed and authorized to prescribe such medication in this state. -Drug and biological orders must be recorded on the Physician's order sheet in the resident chart. -Orders for medications must include. *Name and strength of drug *Number of doses, start and stop date, and/or specific duration of therapy *Dosage…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to provide a language manual to assist staff in communicating with one Resident (#140), out of a sample of 40 residents. Findings include: Review of the facility's policy titled 'Foreign Language', with no revision date, indicated the following: *The facility will maintain an up-to-date language manual for use by staff. *Staff will utilize the manual to assist in communicating with Residents in their dominant language of understanding. Resident #140 was admitted to the facility in March 2023 with diagnoses including dementia with behaviors. Review of the most recent Minimum Data Set (MDS) assessment, dated 6/16/23, did not indicate a Brief Interview for Mental Status (BIMS) score because the Resident is rarely understood and rarely interviewable. On 7/11/23 at 9:35 A.M., the surveyor observed Certified Nurse's Assistant (CNA) #1 assisting the Resident with breakfast. CNA #1 was struggling to cue and communicate with the Resident in English. No communication book was observed in the room. Review of Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure Activity of Daily Living (ADL) assistance was provided to two dependent Residents (#13 and #23), out of a total sample of 40 residents. Specifically, the facility failed to provide assistance with bed mobility and eating. Findings include: 1. Resident #13 was admitted to the facility in April 2018 and had diagnoses that included dementia and chronic kidney disease stage 3. Review of the most recent Minimum Data Set (MDS) assessment, dated 5/19/23, indicated Resident #13 had a Brief Interview for Mental Status (BIMS) exam score of 8 out of 15, indicating moderate cognitive impairment. The MDS further indicated Resident #13 requires extensive two person physical assistance with bed mobility and one person physical assistance with eating. On 7/11/23 at 8:18 A.M., the surveyor observed Resident #13 lying in bed, with the head of the bed nearly flat. There was a tray table directly in front of Resident #13 with a breakfast tray placed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interviews, the facility failed to provide appropriate activities for one Resident (#140), out of a sample of 40 residents. Specifically, the facility failed to provide age-appropriate activities in the Resident's dominant language. Findings include: Review of the facility's policy titled 'Activity Programs', with no revision date, indicated the following: *Activity programs are designed to meet the needs of each resident and are available on a daily basis. *Our activity programs are designed to encourage maximum individual participation and are geared to the individual resident's needs. *Social activities are scheduled to increase self-esteem, to stimulate interest and friendships and to provide fun and enjoyment. Resident #140 was admitted to the facility in March 2023 with diagnoses including dementia with behaviors. Review of the most recent Minimum Data Set (MDS) assessment, dated 6/16/23, did not indicate a Brief Interview for Mental Status score because the Resident is rarely understood and rarely interviewable. On 7/11/23 at 9:35…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, policy review, and interviews, the facility failed to: 1. Follow the recommendations of the eye doctor and schedule an appointment with a retina specialist for one Resident (#79); and 2. Develop and implement a plan of care for hearing and communication for one Resident (#142) who required a cochlear implant to maintain his/her hearing and communication, out of a total sample of 40 residents. Findings include: 1. For Resident #79, the facility failed to ensure an appointment with a Retina Specialist was rescheduled after the Resident missed the appointment in December 2022. During that time Resident #79 reports significant deterioration in vision affecting his/her day-to-day life. Review of the facility's policy titled Visually Impaired Resident, Care of, dated as revised March 2021, indicated the following: * While it is not required that our facility provide devices to assist with vision, it is our responsibility to assist the resident and representatives in locating available resources (e.g., Medicare, Medicaid or local organizations), scheduling…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide proper foot care for one Resident (#83), out of a total sample of 40 residents. Findings include: Resident #83 was admitted to the facility in May 2021 with diagnoses including traumatic brain injury (TBI). Review of the Minimum Data Set (MDS) assessment, dated 5/19/23, indicated that Resident #83 scored a 5 out of 15 on the Brief Interview for Mental Status (BIMS), which indicates severe cognitive impairment. Further review of the MDS indicated Resident #83 requires one person physical assist with grooming. On 7/11/23 at 9:30 A.M., the surveyor observed that Resident #83's toenails were elongated, protruding around half an inch past the toe. On 7/12/23 at 9:47 A.M., the surveyor observed that Resident #83's toenails were elongated, protruding around half an inch past the toe. On 7/12/23 at 12:17 P.M., the surveyor observed that Resident #83's toenails were elongated, protruding around half an inch past the toe. During an interview on 7/11/23 at 9:30 A.M., Resident #83 said his/her toenails are too…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, policy review, and interview, the facility failed for one Resident (#108), out of a total sample of 40 residents, to maintain professional standards in the managing and care for urinary catheter devices. Specifically, the facility failed to maintain Resident #108's urinary catheter in a manner to prevent the possibility of infection. Findings include: Review of the facility's policy titled Catheter Care, Urinary, dated as revised September 2014, indicated the purpose of this procedure is to prevent catheter associated urinary tract infections. -Preparation 1. Review the resident's care plan to assess for any special needs -Infection Control b. Be sure the catheter tubing and drainage bag are kept off the floor Resident #108 was admitted to the facility in May 2023 with diagnoses including anxiety, depression, dysphagia, diabetes, atrial fibrillation, and convulsions. Review of the Minimum Data Set (MDS) assessment, dated 6/20/23, indicated Resident #108 did not have behaviors and did not refuse care. The MDS indicated he/she required extensive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to address significant weight changes for one Resident (#45), out of a total sample of 40 residents. Findings include: Review of the facility's policy titled Weight Assessment and Intervention, revised September 2008, indicated the following: *Weights will be recorded in each unit's Weight Record Chart or notebook and in the individual's medical record. *Any weight change of 5% or more since the last weight assessment will be retaken the next day for confirmation. If the weight is verified, nursing will immediately notify the Dietitian in writing. Verbal notification must be confirmed in writing. *The Dietitian will respond within 24 hours if receipt of notification. *The Dietitian will review the Weight Record by the 15th of the month to follow individual weight trends over time. Negative trends will be evaluated by the treatment team whether or not the criteria for significant weight change has been met. *The threshold for significant unplanned weight loss will be based on the following criteria [where…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review, and policy review, the facility failed to ensure enteral nutrition provided via a gastrostomy tube (G-tube- a feeding tube in abdomen used to provide nutrition) was provided in accordance of professional standards of practice and his/her physician's orders for one Resident (#112), out of a total sample of 40 residents. Specifically, Resident #112's physician ordered tube feed was ordered as continuous and did not account for a dialysis schedule and a meal schedule. Findings include: Review of the facility's policy titled, Enteral Feedings- Safety Precautions, dated as revised May 2014, indicated the facility will remain current in and follow accepted best practice in enteral nutrition. Resident #112 was admitted to the facility in February 2023 with diagnoses including cerebral infraction, dysphagia, end stage renal disease, atrial fibrillation, and diabetes. Review of the Minimum Data Set (MDS) assessment, dated 5/14/23, indicated Resident #112 required total dependence of one staff member for eating and required a feeding tube. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and policy review, the facility failed to ensure medications once opened were dated as required on 2 of 4 sampled medication carts. Findings include: Review of the facility's policy titled Storage of Medications, dated as revised April 2007, indicated the facility shall store all drugs and biologicals in a safe, secure, and orderly manner. 4. The facility shall not use discontinued, outdated, or deteriorated drugs and biologicals. a. On 7/12/23 at 6:52 A.M., the surveyor observed the following on the 2A Medication Cart 2 with Nurse #6: - one bottle of Dorzolamide, Hydrochloride and Timolol Maleate Ophthalmic Solution (eye drops), opened and undated - one bottle of Brimonidine Tartrate Solution 0.2% Ophthalmic Solution, opened and undated - one bottle Pro-Stat liquid protein, opened and undated. Review of manufacturer's guidelines indicated to discard 3 months after opening. During an interview at 7/12/23 at 6:58 A.M., Nurse #6 said that Pro-stat liquid protein and eye drops should be dated when opened. b. On 7/12/23 at 7:19 A.M., the surveyor…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to maintain an accurate medical record for four Residents (#13, #23, #4, and #112), out of a total sample of 40 residents. Specifically, 1. For Resident #13, the nurses documented in the Treatment Administration Record (TAR) that they had applied ace wraps to the Resident's legs, when they had not; 2. For Resident #23, the nurses documented in the TAR that the Resident was wearing a boot, when he/she was not; 3. For Resident #4, the facility failed to maintain an accurate record for a medication's dose as required; and 4. For Resident #112, the facility failed to ensure nursing maintained an accurate medical record related to the route of administration of a medication. Findings include: 1. Resident #13 was admitted to the facility in April 2018 and had diagnoses that included dementia and chronic kidney disease stage 3. Review of the most recent Minimum Data Set (MDS) assessment, dated 5/19/23, indicated Resident #13 had a Brief Interview for Mental Status (BIMS) exam score of 8 out of 15, indicating moderate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-07-17 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, policy review, and interview, the facility failed to ensure staff disinfected reusable resident care equipment (a blood pressure cuff) between residents. Findings include: Review of the facility's policy titled Cleaning and Disinfection of Resident-Care Items and Equipment, dated as revised July 2014, indicated resident-care equipment, including reusable items and durable medical equipment will be cleaned and disinfected according to current CDC [Centers for Disease Control and Prevention] recommendations for disinfection and the OSHA [Occupational Safety and Health Administration] Bloodborne Pathogens Standards. 4. Reusable resident care equipment will be decontaminated and/or sterilized between residents according to manufacturer's instructions. On 7/12/23 at 9:40 A.M., the surveyor observed Nurse #3 obtain a Resident's blood pressure using a reusable blood pressure cuff. The cuff directly touched the Resident's bare skin. Nurse #3 did not clean the blood pressure cuff after use. The surveyor continued to observe Nurse #3. On 7/12/23 at 9:55 A.M., Nurse #3…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-07-17 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and observation, the facility failed to ensure a smoke detector in a resident bedroom, located on the second floor, was free of obstruction and functioned properly. Findings include: On 9/21/23 at 9:07 A.M., the surveyor observed a smoke detector, located on the ceiling in room [ROOM NUMBER], and approximately four feet from the entry door. A clear yellow piece of thin plastic covered the smoke detector, preventing the device from sensing potential smoke in the bedroom. During an interview with Certified Nurse Aide (CNA) #2 on 9/21/23 at 9:10 A.M., she observed the plastic covering the smoke detector in room [ROOM NUMBER]. CNA #2 said she had been unaware the smoke detector had been covered. During an interview with Nurse #1 on 9/21/23 at 9:15 A.M., she observed the plastic covering the smoke detector in room [ROOM NUMBER]. Nurse #1 said she had been unaware the smoke detector had been covered. During interviews with both residents who occupied room [ROOM NUMBER] on 9/21/23 at 9:15 A.M., they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Ccited before2024-09-25 · tag F0607 — failed to have anti-abuse policies — widespreadDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interview, the facility failed to ensure their abuse policy included written procedures for screening potential employees for a history of abuse, neglect, exploitation, or misappropriation of resident property as required. Findings include: During the entrance conference held on 9/17/24 at 11:55 A.M., the surveyor requested to review all of the facility's abuse prohibition policies and procedures. The Executive Director gave the survey team a three-ringed binder and said all of the abuse policies were in the binder for surveyor review. Review of the facility's survey binder indicated one policy titled, Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating, last revised September 2022. The policy failed to include written procedures for screening potential employees for a history of abuse, neglect, exploitation, or misappropriation of resident property including checking with the appropriate licensing boards and registries as required. During an interview on 9/25/24 at 11:35 A.M., the Human Resource Director said she was not aware of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-07-17 · tag F0582 — patternGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to inform 3 out of 3 Residents, or their representatives, of potential liability for payment for non-covered services including estimated cost of services. Findings include: The Advanced Beneficiary Notice (SNFABN) is a form which provides information to Residents and/or their beneficiaries so that they can decide if they wish to continue receiving the skilled services they are receiving at the facility that may not be paid for by Medicare and assume financial responsibility. During record review of three Residents who had been taken off of their Medicare Part A benefit the facility failed to provide information regarding potential liability on the SNFABN form. During an interview on 7/17/23 at 12:53 P.M., the facility's Social Worker said she was not aware that she was supposed to provide this information.
- No harm found · B2023-07-17 · tag F0732 — patternPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to post nurse staffing information, including the date, facility name, total number of hours worked for licensed and unlicensed staff, and the resident census number daily and in a prominent place, readily accessible to residents and visitors. Findings include: During the recertification survey conducted on July 11, 2023, through July 17, 2023, the surveyors entered the building each day through the main front door into the front lobby. On 7/11/23, 7/12/23, 7/13/23, and 7/14/23, the surveyors were unable to locate the required nurse staffing information at the front entrance or in any other location that was readily accessible to visitors and residents. During an interview on 7/14/23 at 10:30 A.M., the Receptionist said that she only has the list of the current residents in the building. She said that she was not aware of the nurse staffing information. During an interview on 7/14/23 at 11:12 A.M., the Director of Nursing said that nurse staffing should be posted at the front desk where it can be easily seen by the visitors and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$3,418 in federal fines across 1 penalty.
- $3,418 — penalty dated 2024-01-30
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| MILTON HC OPERATING LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 07/31/2016 |
| KLEIN, GERSHON | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 03/28/2016 |
| KLEIN, TIBOR | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 07/31/2016 |
CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $586K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225274. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-21, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.