No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Meadow Green Nursing and Rehabilitation Center

45 Woburn Street, Waltham, MA 02453 · For profit - Limited Liability company · 123 certified beds · (781) 899-8600 Medicare & Medicaid certified

Call the home — (781) 899-8600 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Mar 2024Resident-funds citation (F0565)2 actual-harm citations$195,559 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Mar 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • it has 2 actual-harm citations
  • a high number of inspection citations overall (63) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $195,559 in federal fines (most recent 2024-10-15)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • nursing-staff turnover (65%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
(781) 862-4110 · Call to confirm hours
Pharmacy
1735 Massachusetts Ave · (781) 862-4080 · Call to confirm hours
Grocery
36 Bedford Street
Park
40 Hayes Ln · Typically dawn to dusk
Place of worship
1580 Massachusetts Ave · (781) 862-9050

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased23.3%16.4%15.4%worse
Long-stay residents who lose too much weight4.2%5.1%5.4%better
Long-stay residents with a catheter left in their bladder0.2%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.8%2.0%better
Long-stay residents with depressive symptoms36.2%15.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.8%3.4%3.3%worse
Long-stay residents whose ability to walk worsened7.8%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.2%19.5%18.9%better
Long-stay residents given the seasonal flu vaccine95.6%94.8%95.3%typical
Long-stay residents with pressure ulcers3.9%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control17.0%21.2%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table17.1%21.4%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.0%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine97.2%77.7%79.4%better
Short-stay residents rehospitalized after admission28.5%25.7%22.6%worse
Short-stay residents with an outpatient ER visit9.5%11.9%12.0%better
Long-stay hospitalizations per 1,000 resident days2.291.881.67worse
Long-stay outpatient ER visits per 1,000 resident days1.341.501.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

57.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 276 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

57.1%U.S. median 51.5%
Got home and stayed home
10.3%U.S. median 10.7%
Went back to hospital
48.1%U.S. median 56.6%
Met the expected recovery
0.31U.S. median 0.31
Therapy hours / resident / day
0.18hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 48.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 106 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 49% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 23% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF57.1%CMS range 51.8–62.451.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.3%CMS range 7.5–13.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge48.1%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge43.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge48.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.6%CMS range 4.6–10.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.821.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.63
RN hours/ resident / day
0.96
LPN hours/ resident / day
2.33
Aide hours/ resident / day
3.92
Total nurse hours/ resident / day
0.39
RN hoursweekends
64.7%
Total nursing turnover
73.7%
RN turnover

How full it usually is: this home is certified for 123 beds and averages 91.9 residents a day — about 75% occupied, or roughly 31 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.92 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.63 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.33 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.72 hrs/resident/day on weekends vs 4.01 on weekdays — 7% thinner on weekends. RN hours go from 0.73 to 0.39 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 65% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

15
deficiencies at the latest standard inspection (2026-02-09)
11
at the previous standard inspection (2025-02-27)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

63 citations, most serious first. The 12 most serious are shown; the remaining 51 are one tap away and print in full.

  • Actual harm · Gcited before2024-10-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who required assistance of two staff members for all transfers, the Facility failed to ensure he/she was provided with the necessary level of staff assistance, when on 09/28/24 Certified Nurse Aide #1 transferred him/her without assistance from another staff member, and as a result Resident #1 sustained a fractured right ankle, which required surgical intervention to repair. Findings include: The Facility's Policy, titled Safe Lifting and Movement of Residents, dated 08/01/23, indicated resident safety, dignity, comfort, and medical condition would be incorporated into goals and decisions regarding the safe lifting and movement of residents. Review of the Report submitted by the Facility via the Health Care Facilities Reporting System (HCFRS), dated 10/03/24, indicated that on 09/29/24, Resident #1's right ankle was assessed to be swollen and bruised, X-Ray results indicated his/her right ankle was fractured, and through the Facility's internal investigation, it was determined that on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · H2024-03-13 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to protect seven Residents (#5, #100, #19 #108, #26, #62 and #90) from abuse and neglect by staff out of a total sample of 41 residents. Specifically, the facility failed to prevent abuse 1a) after one Resident (#5) alleged that Certified Nursing Assistant (CNA) #16 forced him/her to take a shower and sprayed water in his/her face, causing emotional distress and 2) by neglecting to complete incontinence care for Residents #100, #19, #108, #26, #62 and #90. Findings include: Review of the Facility policy titled, Resident Rights/Abuse, undated, indicated the following: -Federal requirements state that each resident has the right to be free from verbal, sexual, physical, and mental abuse, corporal punishment, and involuntary seclusion; And that we may not mistreat, neglect, abuse, or misappropriate the resident's property. -Emotional abuse happens when a resident is humiliated, harassed or feels threatened. -Psychological abuse - causing emotional pain or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-02-09 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure Resident protected health information (PHI) was secure and not visible to others on two of three nursing units.Findings include:Review of the facility policy titled Electronic Medical Records dated revised 8/1/23, indicated that the facility will make reasonable efforts to limit the use or disclosure of protected health information to only the minimum necessary to accomplish the intended purpose of the use or disclosure. On 2/4/26 at 5:00 P.M. the surveyor and the Director of Nursing (DON) observed a medication cart to have the computer screen displaying a resident's personal medical information in the hallway. The surveyor and DON also observed other residents in the hallway with access to the information. The surveyor and DON also observed the nurse not to be within eyesight of the computer screen. On 2/5/26 at 2:21 P.M. the surveyor and the DON observed a medication cart to have the computer screen displaying a resident's personal medical information in the hallway. The surveyor and DON also observed other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-02-09 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to develop and implement a comprehensive person-centered plan of care for six Residents (#61, #15, #71, #74, #51, #105) out of a total sample of 30 residents.Specifically:For Resident #61 the facility failed to float both heels at all times as indicated in the Resident's plan of care.For Resident #15 the facility a). failed to place floor mats on each side of the bed and b). failed to obtain weights as ordered.For Resident #71 the facility failed to develop an activities of daily living (ADLs) care plan.For Resident #74 the facility failed to develop a comprehensive person-centered care plan for a pacemaker.For Resident #51 the facility failed to develop a comprehensive person-centered care plan for a pacemaker.For Resident #105 the facility failed to develop a comprehensive person-centered care plan for a pacemaker. Findings include:Review of the facility policy titled Care Plans, Comprehensive Person-Centered dated revised 8/1/23, indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-02-09 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to provide assistance with Activities of Daily Living (ADLs) for three Residents (#9, #51 and #71) out of a total sample of 30 residents. Specifically:1. For Residents #9, who has a history of difficulty swallowing, the facility failed to provide supervision during meals.2. For Resident #51 the facility failed to provide supervision with meals as indicated in the plan of care.3. for Resident #71 the facility failed to provide supervision with meals as indicated in speech therapy notes. Findings include:1. Resident #9 was admitted to the facility in October 2025 with diagnoses including dysphagia (difficulty swallowing), dementia and heart disease. Review of the Minimum Data Set assessment dated [DATE] indicated that Resident #9 is moderately cognitively impaired, scoring a 12 out of 15 on the Brief Interview for Mental Status exam. Further review indicated that Resident #9 complained of having difficulty swallowing and is observed to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-02-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to ensure that respiratory care and services, consistent with professional standards of practice, were provided for three Residents (#71, #66, and #1) out of sample of 30 residents. Specifically, For Resident #71 the facility failed to obtain orders for suctioning and failed to store suction equipment consistent with professional and infection control standards of practice.For Resident #66 the facility failed to maintain a clean filter on the oxygen concentrator.For Resident #1, the facility failed to provide oxygen as indicated in physician's orders, obtain a physician's order for CPAP (Continuous Positive Airway Pressure), and label and date the CPAP supplies.Findings include: 1. Resident #71 was admitted to the facility in May 2025 with diagnoses that included cerebral infarction, hemiplegia affecting the right dominant side, dysphagia (difficulty swallowing), chronic obstructive pulmonary disease and muscle weakness. Review of the Minimum Data Set (MDS) assessment, dated 11/21/25, indicated a Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-02-09 · tag F0698 — failed to provide proper dialysis care — pattern
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to provide care and services consistent with professional standards of practice for one Resident (#85) who required renal dialysis (a life sustaining treatment that helps the body remove extra fluids and waste products from the blood when the kidneys are not able to) out of one applicable Resident. Specifically, the facility failed toObtain orders to monitor and assess the Resident's dialysis access site; and Maintain communication with the dialysis center.Findings include:Review of facility policy, titled End-Stage Renal Disease, Care of a Resident with, dated as updated 8/1/23, indicated the following:-Residents with end-stage renal disease (ESRD) will be cared for according to currently recognized standards of care.-Staff caring for residents with ESRD, including residents receiving dialysis care outside the facility, shall be trained in the care and special needs of these residents.-Education and training of staff includes, specifically: the care of grafts and fistulas.-Agreements between this facility and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-02-09 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, for three Residents (#22, #35 and #71) out of 30 sampled residents, the facility failed to implement Enhanced Barrier Precautions (EBP) as indicated. Specifically,For Resident #22, who has a PICC (Peripherally Inserted Central Catheter) line, the facility did not implement EBP.For Resident #35 who has wounds, the facility did not implement EBP.For Resident #71 who has a gastrostomy tube (a surgically placed tube that delivers nutrition, fluids, or medication directly into the stomach for individuals who cannot eat enough by mouth), the facility did not implement EBP.Findings include:Review of the Centers for Disease Control (CDC) website indicated the following, dated June 28, 2024:-Enhanced Barrier Precautions are an infection control intervention designed to reduce…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-02-09 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review, policy review and interview, the facility failed to provide education regarding vaccine refusals, assess for eligibility, and offer Pneumococcal Vaccinations per the Centers for Disease Control and Prevention (CDC) recommendations for four out of five resident records reviewed. Findings include: Review of four out of five resident immunization records failed to indicate pneumococcal immunizations were offered and/or administered. During an interview on 2/9/26 at 10:35 A.M., the Director of Nursing (DON) said that he could not locate documentation in four out of the five resident's medical records reviewed that the pneumococcal immunization was offered or administered. The DON also said that he could not find any documentation that the residents were educated on the risks and benefits of receiving the vaccine or that the residents refused the vaccine.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-09 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure two Residents (#2 and #65) out of 30 sampled residents were free from unnecessary psychotropic medications by ensuring a stop date on a PRN (as needed) psychotropic medication. Specifically, for Resident #2 and Resident #65 the facility failed to ensure that as needed orders for Trazodone (an antidepressant medication) had a stop date.Findings include:Review of facility policy titled Psychotropic Medication Use, dated as updated 8/1/23, indicated the following:-Residents will not receive medications that are not clinically indicated to treat a specific condition.-Drugs in the following categories are considered psychotropic medications and are subject to prescribing, monitoring, and review requirements specific to psychotropic medications:-b. anti-depressants-13. Psychotropic medications are not prescribed or given on a PRN (as needed) basis unless that medication is necessary to treat a diagnosed specific condition that is documented in the clinical record.-a. PRN orders for psychotropic medications are limited…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-09 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure the comprehensive care plan was revised by the interdisciplinary team for one Resident (#71) out of a total sample of 30 residents, after each assessment, including the quarterly review assessment. Specifically, the facility failed to review and revise the care plan after a quarterly assessment was completed to reflect the current status of the Resident.Findings include:Resident #71 was admitted to the facility in May 2025 with diagnoses that included cerebral infarction, hemiplegia affecting the right dominant side, dysphagia (difficulty swallowing), chronic obstructive pulmonary disease and muscle weakness. Review of the Minimum Data Set (MDS) assessment, dated 11/21/25 indicated a Brief Interview for Mental Status score of 13 out of 15, indicating intact cognition. Review of the Resident's active care plan indicated that the Resident is positive for Covid- 19, dated as 11/7/25. The active care plan indicated the following focus statements:-PRECAUTIONS: Resident on isolation/contact precautions for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-09 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility to ensure that services provided met professional standards of practice for three Residents (#15, #61 and #71) out of a total sample of 30 Residents. Specifically,For Resident #15 the facility failed to ensure that monthly weights were obtained as indicated in physician's orders.For Resident #61 the facility failed to ensure that monthly weights were obtained as indicated in physician's orders.For Resident #71 the facility failed to ensure that weekly skin checks were completed as indicated in physician's orders. Findings include: 1. Resident #15 was admitted to the facility in July 2025 with diagnoses including dementia, bipolar disorder and kidney disease. Review of the Minimum Data Set assessment dated [DATE], indicated Resident #15 is severely cognitively impaired, scoring a 6 out of 15 on the Brief Interview for Mental Status exam. Further review indicated that Resident #15 requires assistance with all activities of daily living. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 51 citations
  • Potential for harm · Dcited before2026-02-09 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure one Resident (#72) with a history of pressure ulcers, and assessed as being at high-risk for the development of pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing, out of a total sample of 30 Residents. Specifically, the facility failed ensure the air mattress turned on while the Resident was in bed.Findings include: Review of the facility policy titled 'Support Surface Guidelines', updated 8/1/23, indicated the following:-The purpose of this procedure is to provide guidelines for the assessment of appropriate pressure reducing and relieving devices for residents at risk of skin breakdown.-Any individual at risk for developing pressure ulcers should be placed on a redistribution support surface, such as foam, gel, static air, alternating air, or air loss or gel while lying in bed.-Use a pressure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-09 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure that recommendations made by the Consultant Pharmacist during the Monthly Medication Review (MMR) were addressed for two Residents (#2 and #65) out of a total sample of 30 residents. Specifically, the facility failed to review and implement recommendations from the Consultant Pharmacist in regard to a stop date for as needed (PRN) psychotropic medications. Findings include:Review of facility policy titled Consults: Pharmacy, [named facilities consulting provider], wound MD and other outside consultants, dated as updated 8/1/23, indicated the following: -Residents who have consultants will have recommendations reviewed by attending MD/NP/PA/LIP (physician/ nurse practitioner, physician's assistant, licensed independent practitioner).-Staff will review consultation report and or recommendations with prescriber.-Prescriber will make decision on if recommendations are followed and orders obtained.-Nursing will document new orders and. will order supplies if necessary.-Nursing will document per house protocol. 1a.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-09 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure that medications were accurately reconciled by nursing for one Resident (#104), out of a total sample of 30 residents, to ensure he/she was free from a significant medication error. Specifically, the facility failed to ensure Cefadroxil (an antibiotic medication) was accurately transcribed in the medical record upon admission to the facility, resulting in the Resident not receiving the complete course of antibiotics. Findings include: Review of facility policy titled Administering Medications dated as updated 8/1/23, indicated the following:-Medications are administered in accordance with prescriber orders, including any required time frame. Resident #104 was admitted to the facility in January 2026 with diagnoses that included fracture of the shaft of the left tibia and encounter for orthopedic aftercare. There is no MDS information available for Resident #104. Review of admission paperwork from the referring acute care hospital indicated the following:-Start cefadroxil 500 mg (milligrams) capsule, 1 capsule by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-09 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to maintain accurate medical records for two Residents (#15 and #61) out of a total sample of 30 residents. Specifically:For Resident #15 the facility documented that weights were obtained when they were not.For Resident #61 the facility documented that weights were obtained when they were not.Findings include: Review of the facility policy titled Charting and Documentation, dated revised 8/1/23, indicated that documentation in the medical record will be objective, complete and accurate. 1. Resident #15 was admitted to the facility in July 2025 with diagnoses including dementia, bipolar disorder and kidney disease. Review of the Minimum Data Set assessment, dated 10/31/25, indicated Resident #15 was severely cognitively impaired, scoring a 6 out of 15 on the Brief Interview for Mental Status exam. Further review indicated that Resident #15 requires assistance with all activities of daily living. Review of the weight record for Resident #15 indicated that the last weight was obtained on 10/31/25. Review of the physician's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-27 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview the facility failed to inform each resident of services available in the facility and the charges for those services not covered under Medicare/Medicaid or by the facility's per diem rate. Specifically, the facility failed to provide Skilled Nursing Facility Advanced Beneficiary Notices (SNF/ABNs) to two out of two applicable records reviewed. During an interview on 2/26/25 at 2:00 P.M., Social Worker #2 said she had never issued an ABN before. She said that it was the business office that issued the ABNs. During an interview on 2/27/25 at 10:54 A.M., the Administrator said the facility is not issuing the ABNs, but they should be.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure that respiratory care and services consistent with professional standards of practice were provided for four Residents (#27, #21, #13 and #93) out of sample of 25 residents. Specifically, 1. For Resident # 27, the facility failed to include an oxygen physician's order in the medical record and have oxygen set at the right flow rate. 2. For Resident #21, the facility failed to routinely change and date oxygen tubing for one Residents. 3. For Resident #13, the facility failed to properly store the nebulizer tubing and mask. 4. For Resident #94, the facility failed to properly store and label the nebulizer tubing and mask. Findings include: A review of the policy titled 'Oxygen Administration' with a revision date of 8/1/23 indicated the following: -The purpose of this procedure is to provide guidelines for safe oxygen administration. -Verify that there is a physician's order for this procedure. Review the physician's orders or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-27 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment that prevents the development and transmission of communicable diseases and infections when the facility failed to implement Enhanced Barrier Precautions for three Residents (#306, #95, and #40) out of a total sample of 25 residents and staff wore gloves in the hallways and failed to perform hand hygiene following glove removal. Findings include: 1. Review of facility policy titled Enhanced Barrier Precautions, dated as updated 8/1/23, indicated the following: -Enhanced barrier precautions (EBPs) are utilized to prevent the spread of multi-drug resistant organisms (MDROs) to residents. -EBPs are targeted gown and glove use during high contact resident care activities when contract precautions do not otherwise apply. -Gloves and gown are applied prior to performing the high contact resident care activity.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-27 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to provide a dignified environment for two Residents (#33 and #27) out of a sample of 25 residents. Specifically, 1. For Resident #33, the facility staff referred to the Resident by their level of assistance. 2. For Resident #27, the facility staff assisted the Resident with a meal while standing and referred to the Resident by their level of assistance. Findings include: A review of the facility policy titled 'Dignity' with a revision date of 8/1/23 indicated the following: -Each resident shall be cared for in a manner that promotes and enhances his/her sense of well being, level of satisfaction with life, and feelings of self-worth and self-esteem. -Residents are treated with dignity and respect at all times. -Staff speak respectfully to residents at all times, including addressing the resident by his or her name of choice and not 'labeling' or referring to the resident by his or her room number, diagnosis, or care needs. 1. Resident # 33…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-27 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure Advance Directives (written documents that instructs health care providers of the decisions for specific medical treatment if a person was unable to speak or lacked the capacity to make decisions for themselves) for two Residents (#11 and #95), out of a total sample of 25 residents were consistently documented in the medical record. Findings include: Review of facility policy titled Advance Directives, dated as updated [DATE], indicated the following: -The resident has the right to formulate an advance directive, including the right to accept or refuse medical or surgical treatment. Advance directives are honored in accordance with state law and facility policy. -Prior to or upon admission of a resident, the social services director or designee inquires of the resident, his/her family members and/or his or her legal representative, about the existence of any written advanced directives. -If the resident does not have an advance directive: -1. If…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to implement care plans for three Residents (#56, #46 and #32), out of a total of 25 sampled residents. Specifically: 1. For Resident #56, who has a history of putting non-food items into his/her mouth, the facility failed to implement the Resident's care plan of removing potentially hazardous items from the Resident's tray. 2 a. For Resident #46, the facility failed to implement supervision during meals as part of his/her Activities of Daily Living care plan. 2 b. For Resident #32, the facility failed to implement supervision during meals as part of his/her nutritional and Activities of Daily Living care plan. Findings Include: Review of the facility policy titled Activities of Daily Living (ADL), last revised 8/23, indicated the following: Policy Statement -Residents will be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADL's). Policy Interpretation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-27 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure care and services are provided according to accepted standards of clinical practice for one Resident (#306) out of a total sample of 25 residents. Specifically, for Resident #306, the facility failed to obtain daily weights as indicated in physician's orders. Findings include: Review of the facility policy titled Weight Assessment and Intervention, dated as updated 8/1/23, indicated Residents are weighed upon admission and at intervals established by the interdisciplinary team. Resident #306 was admitted to the facility in February 2025 with diagnoses that include acute respiratory failure with hypoxia and retention of urine Review of Resident #306's physician's orders, dated 2/15/25, indicated daily wts (weights) if >3lbs. (pounds) in one day or >5 lbs. in one week call MD/NP (Medical Doctor/ Nurse Practitioner). Review of the weights portal in the electronic medical record (EMR) indicated the following weights: 2/14/25 192.0 Lbs. 2/16/25 192.9 Lbs. 2/21/25 192.0 Lbs. 2/22/25 191.9 Lbs. Review of the February 2025…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-27 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure that one Resident (#65), out of a total sample of 25 residents, received proper treatment to maintain vision ability. Specifically, the facility failed to refer Resident #65 to a retina specialist for further evaluation as recommended by the optometrist. Findings Include: Review of the facility policy, titled Ancillary Services, updated 8/1/23, indicated, but was not limited to, the following: - Residents will be offered ancillary services including, but not limited to, ophthalmology, audiology, podiatry and psych services. If resident chooses services outside of ancillary services provided at the facility all efforts will be made to ensure they are seen. (sic.) - Schedule of services will be provided with as much information as possible, in a timely fashion as possible. - Nursing staff will be responsible for reviewing any and all recommendations from the ancillary services and communicate that to the attention of the attending MD (medical doctor)/NP (nurse practitioner)/PA (physician assistant) for approval or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure one Resident (#95) with pressure ulcers received necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection and prevent new ulcers from developing out of a total sample of 25 residents. Specifically, the facility failed to ensure recommendations from the consulting wound physician were implemented and that physician's order were in place for an air mattress. Findings include: Review of facility policy titled Ancillary Services, dated as updated 8/1/23, indicated that nursing staff will be responsible for reviewing any and all recommendations from the ancillary services and communicate that to the attention of the attending MD/NP/PA (Medical Doctor/ Nurse Practitioner/ Physician Assistant) for approval or refusal of recommendations. Review of facility policy titled Support Surface Guidelines, dated as updated 8/1/23, indicated support services alone are not effective in preventing pressure ulcers, but studies indicate that the use of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-27 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to maintain professional standards in the management and care for urinary catheter devices for one Resident (#306) out of a total sample of 25 residents. Specifically, the facility failed to ensure the urinary catheter drainage bag was not placed directly on the floor. Findings include: Resident #306 was admitted to the facility in February 2025 with diagnoses that include acute respiratory failure with hypoxia and retention of urine Review of Resident #306's physician's orders indicated the following: -Secure to thigh, keep foley (urinary catheter) bag below bladder and provide privacy bag every shift, dated 2/14/2025. -Record foley catheter output every shift, dated 2/14/25. -Irrigate foley with 60ml normal saline as needed for blockage daily, dated 2/14/2025. -On 2/26/25 at 6:57 A.M., the surveyor observed the resident lying in bed. His/her urinary catheter drainage bag was resting on the floor. -On 2/26/25 at 7:17 A.M., Resident #306 was heard yelling for help from his/her room. Three nurses entered the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-27 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to maintain an accurate medical record for one Resident (#21) out of a total sample of 25 residents. Specifically, the nurses documented in the Treatment Administration Record (TAR) that oxygen tubing was replaced when it was not. Findings Include: Review of the facility policy titled charting and Documentation, dated 8/23, indicated the following: Policy Statement -All services provided to the residents, progress toward the care plan goals, and any changes in the resident's medical, physical, functional or psychosocial condition, shall be documented in the resident's medical record. The medical record should facilitate communication between the interdisciplinary team regarding the resident's condition and response to care Policy Interpretation and Implementation -Documentation in the medical record will be objective (not opinionated or speculative), complete, and accurate. Resident #21 was admitted to the facility in October 2023 with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who required assistance from two staff members for transfers, the Facility failed to ensure they developed and implemented a comprehensive care plan that included interventions, goals, and outcomes related to his/her transfer status. Findings include: The Facility's Policy, titled Comprehensive, Person-Centered Care Plans, dated 08/01/23, indicated the interdisciplinary team, in conjunction with the resident and his/her family or legal representative, would develop and implement a comprehensive, person-centered care plan that included measurable objectives and timetables to meet the resident's physical, psychosocial, and functional needs for each resident. The Facility's Policy, titled Safe Lifting and Movement of Residents, dated 08/01/23, indicated resident safety, dignity, comfort, and medical conditions would be incorporated into goals and decisions regarding safe lifting and moving of residents, and nursing staff, in conjunction with rehabilitation staff, would assess the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-13 · tag F0565 — failed to support the resident council — widespread
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to file and resolve grievances brought to the Resident Council group for four months. Findings include: Review of the policy titled, Grievances, dated 8/1/23, indicated the following: -Our facility will assist residents, their representatives, family members or resident advocates in filing a grievance/concern form when concerns are expressed, which may not be able to be handled immediately by the facility staff, requires further investigation or requires consultation with other facility staff, the attending physicians or outside service providers. -Any resident, his/her representative, family member or advocate may file a grievance/concern form regarding treatment, facility services, medical care, behavior or other residents or staff members, theft of property, missing items, discrimination, etc. without fear of threat or reprisal in any form. -The facility will post information on how to file a grievance and information on the name, phone number and contact information (including mail and email) for the facility grievance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-13 · tag F0761 — failed to label and store drugs safely — widespread
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, policy review, and interviews the facility failed to 1.) ensure that medications were properly labeled after opening in three of three medication carts observed on three of three nursing units. 2.) ensure medication carts were locked when unattended on one of three nursing units. Findings include: Review of the facility policy titled Medication Labeling and Storage. dated [DATE], indicated the following: -The facility stores medications and biologicals in locked compartments. -Compartments containing medications, including carts, are locked when not in use. -The medication label includes, at a minimum: expiration date, when applicable. -Multi-dose vials that have been opened or accessed are dated and discarded within 28 days unless the manufacturer specifies a shorter or longer date or the open vial. 1. The following was observed in the medication carts: On [DATE] at 7:21 A.M., the surveyor observed the following In the Glenside medication cart: -1 bottle of Liquacel protein supplement,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-13 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews the facility failed to ensure it was administered in a manner that enabled the facility to use its resources effectively to attain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, the facility administration failed to 1) ensure education and training was provided to all staff to provide competent, safe, and effective resident care, 2) ensure the grievance procedure was being completed in the facility and 3) ensuring the governance and leadership members sustain a sufficient Quality Assurance Performance Improvement (QAPI) program. 1. During the survey process, the following was identified: Review of the facility assessment indicated the following competencies need to be completed by staff: -Self-testing competency for staff to perform COVID-19 binax testing weekly and according to DPH guidelines. -Person centered care - this should include but not be limited to person centered care planning, education or resident and family resident/representative about treatments and medications, documentation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-13 · tag F0837 — widespread
    Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review including the Facility Assessment and facility policies, the facility failed to ensure that the governing body provided oversight and accountability for: 1. ensuring the facility was following the grievance process and completing grievances; 2. ensuring education and competencies were completed per Facility Assessment process/program; 3. ensuring quality of care related to abuse was maintained for two Residents (#5 and #47); 4. ensuring the governance and leadership members sustain a sufficient QAPI program during transitions in leadership and staffing. As a result of the governing body's failure, the facility failed to develop a plan to ensure the facility could safely provide the services to meet the needs of the residents as well as implement an effective QAPI program. Findings include: Review of the Facility Assessment, dated as reviewed on 1/4/24, failed to list who was a member of the Governing Body for the facility. During an interview on 3/12/24 at 12:10 P.M., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-13 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, document review, and policy review, the facility failed to develop, implement, and maintain a Quality Assurance and Performance Improvement (QAPI) program which addressed the full range of care and services, was comprehensive and data-driven, and focused on indicators of outcomes of quality of life, quality of care, and services to residents in the facility. Specifically, the facility failed to: 1) ensure an ongoing, effective QAPI program is implemented and maintained, 2) identify and prioritize problems and opportunities that reflect organizational process, functions, and services provided to residents based on resident and staff input, and other information and 3) ensure the governance and leadership members sustain a QAPI program during transitions in leadership and staffing. Findings include: Review of the facility policy titled Quality Assurance and Performance Improvement (QAPI) Program-Governance and Leadership, updated 8/1/23, indicated that the responsibilities of the QAPI committee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-13 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to develop and implement policies addressing: (a) How they will use a systematic approach to determine underlying causes of problems impacting larger systems; (b) How they will develop corrective actions that will be designed to effect change at the systems level to prevent quality of care, quality of life, or safety problems. (c) how the facility will develop acceptable performance benchmarks and; (d) How the facility will monitor the effectiveness of its performance improvement activities to ensure that improvements are sustained. Findings include: Review of the facility policy titled Quality Assurance Performance Improvement Plan (QAPI) Governance and Leadership, and updated 8/1/2023, failed to indicate the following: (a) How they will use a systematic approach to determine underlying causes of problems impacting larger systems; (b) How they will develop corrective actions that will be designed to effect change at the systems level to prevent quality of care, quality of life, or safety problems. (c) how the facility will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-03-13 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and policy review, the facility failed to ensure staff followed infection control standards. Specifically,: 1. the facility failed to ensure staff followed droplet precautions while providing care and housekeeping services in rooms with droplet precautions in place on two of three nursing units; and 2. failed to have measures in place to prevent the spread of water borne infections. Findings include: 1. Review of the facility policy titled Isolation-Categories of Transmission-Based Precautions, dated 8/1/23, indicated the following: -For a resident on droplet precautions masks are worn prior to entering thee room. -If there is a risk of spraying respiratory secretions, a gown, gloves and goggles are worn. -Contact Precautions are implemented for residents known or suspected to be infected with microorganisms that can be transmitted by direct contact with the resident or indirect contact with environmental surfaces or resident care items in the resident's environment. Contact Precautions include the wearing of a disposable gown upon entering the room and remove…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-13 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and policy review the facility 1) failed to provide a dignified existence for three Residents (#26, #7, #39) while dining, 2) failed to provide dignity during care for two Residents (#62 and #45 ) and 3) failed to provide a dignified dining experience in 2 of 3 unit dining rooms. Specifically: 1. For Residents #26, #7 and #39, the residents did not receive the needed assistance at meals and resorted to eating non-finger food items with their hands at meals. 2. For Residents #62 and #45 staff failed to provide privacy during Activity of Daily Living Care. 3. For residents on the [NAME] and Pondview Units the staff failed to ensure dignity while dining. Findings include: Review of the facility policy titled, Dignity, dated 8/1/23, indicated the following: -Each residents shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, and feelings of self-worth and self- esteem. -Residents are treated with dignity and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-13 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview, the facility failed to report allegations of abuse for seven Residents (#5,#26, #62, #90, #100, #19 and #108) within the required two hour time frame out of a total sample of 41 residents. Findings include: Review of the Facility policy titled, Resident Rights/Abuse, undated, indicated the following: -Federal requirements state that each resident has the right to be free from verbal, sexual, physical, and mental abuse, corporal punishment, and involuntary seclusion; And that we may not mistreat, neglect, abuse, or misappropriate the resident's property. -Emotional abuse happens when a resident is humiliated, harassed or feels threatened. -Psychological abuse - causing emotional pain or distress to a resident. Cytological abuse includes but is not limited to: humiliation. -Signs of psychological abuse may include the resident suddenly becoming fearful, withdrawn, refuses to eat, sleeps poorly at night, ringing the bell more frequently because the resident is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-13 · tag F0637 — pattern
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to complete a significant change Minimum Data Set (MDS) assessment within the required time frame for two Residents (#22 and #51) out of a total sample of 41 residents. Findings include: 1. Resident #22 was admitted to the facility in July 2021 with diagnoses including depression and malnutrition. Review of Resident #22's current physician's orders, dated 1/04/24, indicated an order for a hospice evaluation and admit if appropriate. Review of the clinical progress notes indicated a note, dated 1/12/2024, that Resident #22 was admitted to hospice on 1/12/24. Review of the medical record failed to indicate that a significant change MDS was completed within the required time frame following an admission to hospice services. During an interview on 3/07/24 at 11:00 A.M., the Assistant Director of Nursing (ADON) said that when a resident is admitted to hospice services a significant change MDS must be completed. During an interview on 3/11/24, at 12:41 P.M., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-13 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, interviews and policy reviews, the facility failed to follow the plan of care and develop personalized care plans for six Residents (#39, #49, #100, #34, #60 and #71). Specifically, 1. for Resident #39, the facility failed to ensure Fall Eaze mats were in place, as ordered by the physician; 2. For Resident #49, the facility failed to develop a cognitive care plan to address dementia; 3. For Resident #100, the facility failed to a) follow the plan of care to off load the Resident's heel and b) develop a care plan for the diagnosis and behaviors of [NAME] (An eating disorder characterized by a tendency to eat substances that provide no nutritive value such as soil, chalk, hair, paper, etc.); 4. For Resident #34, the facility failed to develop a care plan for the Resident's contracture's; 5. For Resident #60, the facility failed to ensure fall mats were in place as ordered; and 6. For Resident #71, the facility failed to develop and subsequently follow a care plan for [NAME]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-13 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record the facility failed to ensure assistance with Activities of Daily Living (ADLs) was provided for 16 Residents (#5, #50, #60, #62, #82, #97, #26, #39, #224, #62, #90, #19, #100, #108 #97, #47) out of a total sample of 41 residents. Specifically, 1. for Residents #5, #50, #60, #82, #97, #26, #39 and #224 the facility failed to ensure feeding assistance and supervision with meals was provided. Resident #5's lack of supervision resulted in the Resident having a burn from hot coffee; 2. For Resident #26, #62, #90 #19, #100, #108 #97 and #82, the facility failed to ensure incontinence care was provided as required. 3. For Resident #47, the facility failed to provide assistance with hygiene. Findings include: Review of the facility policy titled, Activities of Daily Living, Supporting, dated 8/1/23, indicated the following: -Residents will be provided with care, treatment and services as appropriate to maintain or improve their ability to carry out activities of daily living…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-13 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on in-service documentation review, employee record review and interview, the facility failed to ensure that the nursing staff received the appropriate competencies and skill sets necessary for the care and treatment of residents. Specifically, the facility failed to ensure annual competencies were completed and documented for four out of four Certified Nursing Assistants (CNAs), and four out of four licensed nurses whose education records were reviewed. Findings include: The facility failed to produce a policy and procedure for ensuring nursing staff competency. Review of four out of four CNA employee records and four out of four licensed nurse's employee records failed to indicate yearly competencies, as determined by the needs of the residents based on the facility assessment, were completed. During an interview on 3/11/24 at 4:30 P.M., the Assistant Director of Nursing (ADON) said that she was not able to locate competencies for 8 out of 8 of the employee records reviewed. The ADON said that she did not know who was responsible for oversight of the completion of staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-13 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on employee record review and interview, the facility failed to complete a performance review of Certified Nursing Assistants (CNAs) at least once every 12 months, and must provide regular in-service education based on the outcome of these reviews for 4 out of 4 CNAs employee records reviewed. Findings include: Review of the facility policy titled In-Service Training, Nurse Aide, dated as updated 8/1/23, indicated that annual in-services are to address areas of weakness as determined by nurse aide performance reviews. During an interview on 3/11/24 at 4:30 P.M., the Assistant Director of Nursing (ADON) said that she was not able to locate performance reviews for 4 out of 4 of the CNA records reviewed. The ADON said that she did not know who was responsible for oversight of CNA performance reviews.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-13 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to maintain accurate medical records for five Residents (#122 #26, #39, #48, #84) out of a total sample of 41 residents. Findings include: 1. Resident #122 was admitted to the facility in January 2024 with diagnoses including cancer, malnutrition and depression. Review of a nurse's note dated 1/12/24 at 2:59 P.M., indicated Resident #122 was scheduled for an appointment with a pick up time of 8:00 A.M Review of a nurse's note dated 1/12/24 at 4:33 P.M., indicated Resident #122 refused a skin check. Review of the Medication Administration Record dated 1/12/24, indicated that Resident #122 was not in the facility after 8:00 A.M., and was not in the facility to refuse the skin check at 4:33 P.M Review of a nurse's note dated 1/13/24 at 4:44 P.M., indicated Resident #122 was discharged against medical advice. Further review failed to indicate when the Resident was discharged , where the Resident was discharged to, with whom the Resident was discharged or that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-13 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure Certified Nurse's Assistants (CNAs) received the required in-service training. Specifically, the facility: 1.) failed to provide no less than 12 hours of training per year; 2.) failed to include dementia management training as required; and 3.) failed to address areas of weakness as determined in CNA's performance reviews, for four out of four CNA employee records reviewed. Findings include: Review of the facility policy titled In-Service Training, Nurse Aide. dated 8/1/23, indicated that Annual in-services are no less than 12 hours per employment year; include training in dementia. 1. Review of CNA #6's employee records failed to indicate any education/orientation trainings since the date of hire. Further review indicated that the 8 hour initial dementia training did not occur until 1/26/24, 3 months after hire. 2. Review of CNA #5's employee records failed to indicate the 8 hour initial dementia education training was provided until 1/26/24, 6 months after date of hire. Further review failed to indicate the number…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to obtain consents for psychotropic medication, outlining the risks and benefits of treatment, prior to administering psychotropic medication for two Residents (#97, and #82) out of a sample of 41 residents. Findings include: A review of the facility's policy titled Psychotropic Medication Use, dated August of 2023, indicated the following: -Residents, families, and/or representative are involved in the medication management process. Psychotropic medication management includes: a. indications for use; b. dose (including duplicate therapy); c. duration; d. adequate monitoring for efficacy and adverse consequences; and e. preventing, identifying, and responding to adverse consequences. 1. Resident #97 was admitted to the facility in October 2023 with diagnoses including: Alzheimer's, major depressive disorder, anxiety, dementia, adult failure to thrive, aphasia, and dysphagia. Review of the Minimum Data Set (MDS) assessment, dated 12/2/23, indicated Resident #97 had a Brief Interview for Mental Status (BIMS) score of 0 out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure one Resident (#50) was assessed for the ability to self-administer medications out of a total sample of 41 residents. Findings include: Review of the facility policy titled Administering Medications, dated 8/1/23, indicated the following: 27. Residents may self-administer their own medications only if the attending physician, in conjunction with the interdisciplinary care planning team, has determined that they have the decision-making ability to do so safely. Resident #50 was admitted to the facility in February 2023 with diagnoses including cognitive communication deficit, muscle weakness, and diabetes. Review of Resident #50's most recent Minimum Data Set (MDS) assessment, dated 12/21/23, indicated Resident #50 had a Brief Interview for Mental Status (BIMS) score of 10 out of a possible 15 which indicated moderate cognitive impairment. Further review of the MDS indicated that he/she is dependent on staff for functional tasks. During an observation on 3/5/24 at 7:52 A.M., Resident #50 was sitting in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interview, the facility failed to ensure a call light was within reach for one Resident (#7) out of a total sample of 41 residents. Findings include: Review of the policy titled, Call System, Residents, dated 8/1/23, indicated the following: -Residents are provided with a means to call staff for assistance through a communication system that directly calls a staff member or a centralized workstation. -Each resident is provided with a means to call staff directly for assistance from his/her bed, from toileting/bathing facilities and from the floor. Resident #7 was admitted to the facility in November 2023 with diagnoses including stroke, heart failure and anxiety. Review of Resident #7's most recent Minimum Data Set (MDS) assessment, dated 1/6/24, indicated Resident #7 had a Brief Interview for Mental Status exam score of 11 out of a possible 15, which indicated the Resident had moderate cognitive impairment. The MDS also indicated Resident #7 required assistance from staff for all functional tasks. On 3/07/24 from 6:20 A.M., to 6:48 A.M.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure resident's Protected Health Information (PHI) was secure and not visible to others on two of three nursing units. Findings include: Review of the facility policy titled Resident Rights, updated 8/1/23, indicated that residents have the right to privacy and confidentiality. On 4/29/24, at 7:00 A.M., the surveyor observed a medication cart on the Glenside unit to have the computer screen open and exposing a resident's personal medical information. The surveyor also observed 3 nurses at the nurse's station approximately 25 feet away with their backs towards the medication cart. The surveyor also observed several residents in the hallway, passing by the open screen. On 4/29/24, at 7:15 A.M., the surveyor observed a medication cart on the Pond View unit to have the computer screen open and exposing a resident's personal medical information. The surveyor also observed that the nurse was not on the unit and the cart was not in their line of site. The surveyor also observed several residents in the hallway able to visualize…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility 1. failed to make information on how to file a grievance or complaint available to the residents of the facility and 2. failed to file and resolve grievances for three Residents (#47, #100 and #5) out of a total sample of 41 residents. Findings include: Review of the policy titled, Grievances, dated 8/1/23, indicated the following: -Our facility will assist residents, their representatives, family members or resident advocates in filing a grievance/concern form when concerns are expressed, which may not be able to be handled immediately by the facility staff, requires further investigation or requires consultation with other facility staff, the attending physicians or outside service providers. -Any resident, his/her representative, family member or advocate may file a grievance/concern form regarding treatment, facility services, medical care, behavior or other residents or staff members, theft of property, missing items, discrimination, etc. without fear of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and records reviewed for one resident (Resident #101) of 41 sampled residents, the facility failed to prevent the use of restraints without appropriate assessment. Findings include: Review of the facility policy titled, Use of Restraints dated 8/1/23, indicated the following: -Restraints shall only be used for the safety and well-being of the resident(s) and only after other alternatives have been tried unsuccessfully. -Restraints shall only be used to treat the resident's medical symptom(s) and never for discipline or staff convenience or for the prevention of falls. -Physical restraints are defined as any manual method or physical or medical device, material or equipment attached or adjacent to the resident's body that the individual cannot easily remove, which restricts freedom of movement or restricts normal access to one's body. -Prior to placing a resident in restraints, there shall be a prerestraining assessment and review to determine the need for restraints. The assessment shall be used to determine possible underlying causes of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, and interviews, the facility failed to implement their abuse policy for one Resident (#5) out of a total sample of 41 residents. Specifically, the facility failed to implement a timely investigation and report within the required two hour time frame to the Department of Public Health's (DPH's) Health Care Facility Reporting System (HCFRS) when Resident #5 reported that a Certified Nursing Assistant (CNA) forced Resident #5, against his/her will, to take a shower and purposefully sprayed water in his/her face during the process. Review of the Facility policy titled, Resident Rights/Abuse, undated, indicated the following: -Federal requirements state that each resident has the right to be free from verbal, sexual, physical, and mental abuse, corporal punishment, and involuntary seclusion; And that we may not mistreat, neglect, abuse, or misappropriate the resident's property. -Emotional abuse happens when a resident is humiliated, harassed or feels threatened. -Psychological…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review and policy review, the facility failed to investigate allegations of abuse for 2 Residents (#5 and #47) out of a total sample of 41 residents. Findings include: Review of the Facility policy titled, Resident Rights/Abuse, undated, indicated the following: -Federal requirements state that each resident has the right to be free from verbal, sexual, physical, and mental abuse, corporal punishment, and involuntary seclusion; And that we may not mistreat, neglect, abuse, or misappropriate the resident's property. -Emotional abuse happens when a resident is humiliated, harassed or feels threatened. -Psychological abuse - causing emotional pain or distress to a resident. Cytological abuse includes but is not limited to: humiliation. -Signs of psychological abuse may include the resident suddenly becoming fearful, withdrawn, refuses to eat, sleeps poorly at night, ringing the bell more frequently because the resident is afraid. -Neglect - the failure to provide goods and services…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to provide a copy of the transfer/discharge notice upon transfer to the hospital for one Resident (#121) out of a total sample of 41 residents. Findings include: The facility failed to produce a policy for the transfer/discharge of a resident upon request by the surveyor. Resident #121 was admitted to the facility in January 2024 with diagnoses including Covid-19 and heart failure. Review of the medical record indicated that Resident #121 was discharged to the hospital on 1/10/24. Further review failed to indicate that Resident #121, or his/her representative, was given the required transfer/discharge notice. During an interview on 3/06/24 at 10:03 A.M., the Director of Nursing said that she had not been able to locate the transfer/discharge notice for Resident #121 and this notice should have been provided to the Resident or his/her representative.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review and policy review, the facility failed to complete quarterly care plan meetings for two Residents (#48 and #51) out of a total sample of 41 residents. Findings include: Review of the facility policy titled, Care Planning - Interdisciplinary Team, indicated the following: -The resident, the resident's family and/or the resident's legal representative/guardian or surrogate are encouraged to participate in the development of and revisions to the resident's care plan. -Care plan meetings are scheduled at the best time of the day for the resident and family when possible. -If it is determined that participation of the resident or representative is not practicable for development of the care plan, an explanation is documented in the medical record. 1. Resident #48 was admitted to the facility in March 2015 with diagnoses including arthritis and neuropathy. Review of Resident #48's most recent Minimum Data Set (MDS) assessment, dated 1/06/24, indicated Resident #48 had a Brief Interview for Mental Status exam score of 15 out of a possible 15, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review, observation, and interview, the facility failed to ensure staff administered medication in a manner that met professional standards of care for one Resident (#48) out of a total sample of 10 residents. Specifically, staff failed to administer lidocaine patches per the physician's order. Findings include: Review of the facility policy, titled Administering Medications, updated August 2023, indicated, but was not limited to, the following: -Medications are administered in accordance with prescriber orders, including any required time frame. -Medication administration times are determined by resident need and benefit, not staff convenience. Factors that are considered include: a. enhancing optimal therapeutic effect of the medication; b. preventing potential medication or food interactions; and c. honoring resident choices and preferences, consistent with his or her care plan. -Medications are administered within one (1) hour of their prescribed time, unless otherwise…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and policy review the facility failed to provide an activities program that met the interest of, and supported the physical, mental, and psychosocial well-being of one Resident (#54) out of a total sample of 41 residents. Findings include: Review of the facility policy titled Activities, updated August 2023, indicated the following: -Activities department will develop activities suited for our residents in accordance with all state and federal regulations. -Activities will be developed under the direction of the activity coordinator. - The calendar shall reflect planned group activities, be posted, and large enough for the vision impaired. -The activity assistants shall be responsible for distributing the calendars within the nursing home. -An activity program shall be developed for each and every resident, according his/her needs and interest (sic.) -All residents shall be encouraged and assisted to be involved in whatever level is appropriate for the resident. -Individual programming shall include one or more of the following: a. Group activities…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a safe environment for two Residents (#71, and #12) out of a total sample of 41 residents to prevent accidents/incidents. Specifically: 1. For Resident #71 the facility failed to provide supervision to prevent the Resident from placing non edible items into his/her mouth creating a choking risk. 2. For Resident #12 the facility failed to provide supervision while consuming hot coffee. Findings include: The facility policy titled Accidents and Incidents-Investigating and Reporting, dated 8/1/23, indicated the following: -All accidents or incidents involving residents, employees, visitors, vendors, etc., occurring on our premises shall be investigated and reported to the administrator. 1. The nurse supervisor/charge nurse and/or department director or supervisor shall promptly initiate and document investigation of the accident or incident. 2. The following data, as applicable shall be included on the Report of Incident/Accident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record reviews, the facility failed to provide dental services for one Resident (#64) out of a total of 41 residents. Findings include: Review of the policy titled, Dental Services, dated 8/1/23, indicated the following: *Routine and emergency dental services are available to meet the resident's oral health services in accordance with the resident's assessment and plan of care. *Routine and 24-hour emergency dental services are provided to our residents through: a. A contract agreement with a licensed dentist that comes to the facility monthly; b. Referral to the resident's personal dentist. c. Referral to community dentist; d. Referral to other health care organizations that provide dental services. Social Service representatives will assist residents with appointments, transportation arrangements, and for reimbursement of dental services under the state plan, if eligible. *Dentures will be protected from loss or damage, to the extent practicable, while being stored. *Lost or damaged dentures will be replaced at the resident's expense unless…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to provide the correct ordered therapeutic diet to ensure safety while eating for three Residents (#19 #5 and #60) out of a total sample of 41 residents. Specifically, 1) Resident #19 was not provided with pureed vegetables as ordered, 2) Resident #5 was not provided with ground diet as ordered, 3) Resident #60 was provided with foods not adhering to his/her ground diet. Findings include: Review of the facility policy titled Therapeutic Diets, dated 8/1/23, indicated the following: -Therapeutic diets are prescribed by the attending physician to support the resident's treatment and plan of care and in accordance with his or her goals and preferences. -A therapeutic diet: is considered a diet ordered by a physician, practitioner, or dietitian as part of treatment for a disease or clinical condition, to modify specific nutrients in the diet, or to alter the texture of a diet, for example: d. altered consistency diet. -If a mechanically altered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, document review and interview the facility failed to ensure that hospice services meet professional standards and principles that apply to individuals providing services in the facility, and have a written agreement with the hospice that is signed by an authorized representative of the hospice and an authorized representative of the LTC facility before hospice care is furnished to any resident. Specifically: 1) the facility failed to ensure a coordinated person-centered care plan with individualized interventions were developed for the provision of hospice care services and failed to ensure ongoing documentation of hospice staff visits to ensure prompt and effective communication and continuity of care for for two Residents (#58 and #97) out of a total sample of 41 residents, 2) the facility failed to ensure a physician's order for the provision of Hospice care was obtained for one Resident (#97) and 3) the facility failed to have a written agreement with the hospice that is signed by an authorized representative of the hospice and an authorized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-13 · tag F0940 — failed to train staff — isolated
    Develop, implement, and/or maintain an effective training program for all new and existing staff members.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the Facility Assessment, employee education record review, and interview, the facility failed to implement and maintain and effective training program per the facility assessment for all new and existing staff. Specifically, the facility failed to provide the required training necessary to meet the needs of each resident. Findings include: Review of the Facility Assessment, indicated but was not limited to: - Staff training/education and Competencies - Each employee at the facility is given competencies based on their position. Upon hire and annually, staff receive both education and competencies. Competency assessments are based upon the employee's job description/responsibilities and the relevant company policies and procedures that pertain to each particular position. - The facility provides continuous education and training for all our staff. We have a full-time registered nurse as our staff development coordinator (SDC). Our SDC is continually educating staff through presentations, educational fairs, and on the floor in services. - Additionally, the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2026-02-09 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure the Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage (SNF ABN: notice issued to a resident when a facility determines the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all his/her Medicare benefit days) were issued with the required information for two out of two applicable residents reviewed. Specifically, the facility failed to issue a complete SNF ABN notice, so the Resident/Resident Representative could decide if they wished to continue receiving skilled services that may not be paid for by Medicare and were aware of the financial responsibility they may have to assume. Findings include: The SNF ABN (CMS-10055) notice is administered to a Medicare recipient when the facility determines that the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all of the Medicare benefit days for that episode. The SNF ABN provides information to residents/beneficiaries so that they can decide if they wish to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-03-13 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide a copy of the bed-hold notice upon transfer to the hospital for one Resident (#121) out of a total of 41 sampled Residents. Findings include: Review of the facility policy titled, Bed-Hold and Returns, updated 8/1/23, indicated that all residents/representatives are provided written information regarding the facility and state bed-hold policies, which address holding or reserving a resident's bed during periods of absence (hospitalization or therapeutic leave). Residents, regardless of payer source, are provided written notice about these policies at the time of transfer (or, if the transfer was an emergency, within 24 hours). Resident #121 was admitted to the facility in January 2024 with diagnoses including Covid-19 and heart failure. Review of the medical record indicated that Resident #121 was discharged to the hospital on 1/10/24. Further review failed to indicate that Resident #121, or his/her representative, was given a notice of bed hold notice. During an interview on 3/06/24 at 10:03 A.M., the Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$195,559 in federal fines across 2 penalties.

  • $9,318 — penalty dated 2024-10-15
  • $186,241 — penalty dated 2024-03-13

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
FRANCHI, ANTHONYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL80%since 04/08/1985
FRANCHI, CONSTANCEIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; CORPORATE OFFICER20%since 04/08/1985
A. FRANCHI CONTRACTORS, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROLsince 04/08/1985

CMS files one row per role, so the 8 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.1M
Net patient revenuemost recent cost report
-4.3%
Operating marginrevenue minus expenses
$1.3M
Related-party expense11% of expenses
Who pays — share of resident-days
Medicaid 65%Medicare 18%Other / private 17%

This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$373per resident / day
operating cost
$11,329per month
≈ monthly operating cost
$357per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225440. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-09, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next