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Care Village at West Roxbury

5060 Washington Street, West Roxbury, MA 02132 · For profit - Corporation · 76 certified beds · (617) 323-5440 Medicare & Medicaid certified

Call the home — (617) 323-5440 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0605, F0607) — most recent Nov 2025Behavioral-health or dementia-care citation — no harm found (F0740)$3,418 in federal fines
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (15% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0607) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $3,418 in federal fines (most recent 2024-02-06)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
Urgent care / clinic
75 Spring St Ste 500 · (617) 892-4827 · Call to confirm hours
Pharmacy
4600 Washington St · (617) 469-6302 · Call to confirm hours
Grocery
243 Grove St · (617) 942-2042 · Call to confirm hours
Park
390 Blue Ledge Dr · (617) 333-7404 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased11.5%16.4%15.4%better
Long-stay residents who lose too much weight5.5%5.1%5.4%typical
Long-stay residents with a catheter left in their bladder1.3%0.8%0.9%worse
Long-stay residents with a urinary tract infection2.2%1.8%2.0%worse
Long-stay residents with depressive symptoms1.5%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.1%3.4%3.3%better
Long-stay residents whose ability to walk worsened6.4%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.7%19.5%18.9%better
Long-stay residents given the seasonal flu vaccine92.2%94.8%95.3%typical
Long-stay residents with pressure ulcers2.3%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control5.7%21.2%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table17.4%21.4%17.1%typical
Short-stay residents who newly got an antipsychotic medication3.1%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine78.9%77.7%79.4%typical
Short-stay residents rehospitalized after admission21.2%25.7%22.6%typical
Short-stay residents with an outpatient ER visit7.9%11.9%12.0%better
Long-stay hospitalizations per 1,000 resident days2.141.881.67worse
Long-stay outpatient ER visits per 1,000 resident days0.851.501.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

58.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 28 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

58.6%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
32.0%U.S. median 56.6%
Met the expected recovery
0.14U.S. median 0.31
Therapy hours / resident / day
0.03hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy

Met the expected recovery: 32.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 25 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.14 therapist hours per resident per day in 2026Q1 — more than 11% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 12% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF58.6%CMS range 43.4–73.751.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 7.0–17.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge32.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge28.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge28.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.221.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.92
RN hours/ resident / day
0.54
LPN hours/ resident / day
1.80
Aide hours/ resident / day
3.26
Total nurse hours/ resident / day
0.64
RN hoursweekends
14.9%
Total nursing turnover
0.0%
RN turnover

How full it usually is: this home is certified for 76 beds and averages 63.6 residents a day — about 84% occupied, or roughly 12 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.26 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.92 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.80 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.03 hrs/resident/day on weekends vs 3.35 on weekdays — 10% thinner on weekends. RN hours go from 1.03 to 0.64 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 15% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-11-14)
10
at the previous standard inspection (2024-10-31)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

38 citations, most serious first. The 10 most serious are shown; the remaining 28 are one tap away and print in full.

  • Potential for harm · E2025-11-14 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews the facility failed to ensure a resident-centered personalized care plan was developed for two Residents (#59, #) out of a total sample of 19 residents. Specifically,For Resident #46, the facility failed to ensure a resident- centered personalized care plan was developed for a pacemaker.For Resident #59, the facility failed to ensure a resident-centered personalized care plan was developed for a pacemaker. Findings include: Review of facility policy titled Pacemaker, care of a Resident with a, undated, indicated the following: -Documentation: For each resident with a pacemaker, document the following in the medical record upon admission: 1. The name, address and telephone number of the cardiologist. 2. Type of pacemaker c. Date of implant. d. Paced rate. 1. Resident #46 was admitted to the facility in March 2025 with diagnoses that included Parkinson's, adult failure to thrive, bradycardia and presence of a cardiac pacemaker. Review of Resident #46's most recent Minimum Data Set (MDS) Assessment, dated 9/11/25, indicated a Brief Interview for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-14 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interview, the facility failed to provide a dignified dining experience for one Resident (#46) out of a total sample of 19 Residents. Specifically, facility staff stood over the Resident in bed while assisting with meals. Findings include: Review of facility policy titled Dignity/ Quality of Life, dated as revised 12/6/21, indicated the following:-Purpose: To ensure residents are cared for in a manner that enhances quality of life.-1. Residents shall be always treated with dignity and respect.-2. Treated with dignity means that resident will be assisted in maintaining and enhancing his or her self-esteem and self-worth.-11. Demeaning practices and standards of care that compromise dignity is prohibited. Staff shall promote dignity and assist residents as needed. Resident #46 was admitted to the facility in March 2025 with diagnoses that included Parkinson's, adult failure to thrive, bradycardia and presence of a cardiac pacemaker. Review of Resident #46's most recent Minimum Data Set (MDS) Assessment, dated 9/11/25, indicated a Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-14 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview and record review the facility failed to assess the use of a seat belt as a potential restraint for one Resident (#17) out of a total sample of 19 Residents. Findings include: Review of facility policy Physical Restraints, dated as reviewed December 2022, indicated the following:-The facility recognizes the necessity of maintaining a systemic method of evaluating and monitoring restraint use.-The policy includes an interdisciplinary process of assessment and reassessment in order to ensure that when a restraint is necessary to treat a resident's medical condition the least restrictive is utilized for the least amount of time to treat the resident's medical condition with a plan for continued assessment and reduction.-components of restraint use: interdisciplinary assessment, MD (Physician) order, consent, care planning, CNA (Certified Nurse Aide) care card, reduction plan, reassessment.-Physical restraint is defined as any manual method, physical or mechanical device, equipment or material that meets the following criteria: is attached to adjacent to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-14 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure that for one Resident's (#46) out of a total sample of 19 residents, their drug regime was free from unnecessary antipsychotic drugs. Specifically, the facility failed to adequately monitor the use of quetiapine (an antipsychotic medication) and evaluate whether a Gradual Dose Reduction (GDR) was indicated. Findings include:Review of facility policy titled Psychotropic Medication Treatment in Long Term Care Centers, dated as January 2021, indicated the following:-It is the [facility's] policy to abide by state and federal regulations when requesting consent and administering psychotropic medications.-GDR: Tapering of a Medication Dose/ Gradual Dose Reduction (GDR). The requirements underlying this guidance emphasize the importance of seeking an appropriate dose and duration for each medication and minimizing the risk for adverse consequences. The purpose of tapering medication is to find an optimal dose or to determine whether continued use of the medication is benefiting the resident.-There are various opportunities…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-14 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility to ensure that services provided met professional standards for one Resident (#46) out of a total sample of 19 residents. Specifically, for Resident #46 the facility failed to complete a baseline AIMS (Abnormal Involuntary Movement Scale) assessment upon admission and at the initiation of an antipsychotic medication. Findings include:Resident #46 was admitted to the facility in March 2025 with diagnoses that included Parkinson's, adult failure to thrive, bradycardia and presence of a cardiac pacemaker. Review of Resident #46's most recent Minimum Data Set (MDS) Assessment, dated 9/11/25, indicated a Brief Interview for Mental Status (BIMS) score of 2 out of 15, indicating severe cognitive impairment. The MDS further indicated the use of antipsychotic and antidepressant medications and that antipsychotic medications were received on a routine daily basis. Review of Resident #46's physician orders indicated the following:-Quetiapine (an antipsychotic medication) 25 mg give 0.5 tablet by mouth at bedtime for hallucinations give with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-14 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews the facility failed to develop person centered trauma informed care plans accounting for the residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization for two Residents (#10 and #34) out of a sample of 19 Residents. Specifically, the facility failed to develop person centered (Post Traumatic Stress Disorder) PTSD care plans.Findings include:Review of the facility policy tilted, 'Trauma Informed Care', effective [DATE] indicated the following:-The facility ensures that residents who are trauma survivors receive culturally competent, trauma informed care decisions in accordance with professional standards of practice and account for residents' experiences and preferences to eliminate or mitigate triggers that may cause re-traumatization of the resident.-Trauma-the result of an event, series of events, or set of circumstances that is experienced by an individual as physically or emotionally harmful or life threatening and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-14 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide behavioral health services for one Resident, (#46) out of a total of 19 sampled Residents. Specifically, the facility failed to ensure behavioral health services were provided for Resident #46 who received antipsychotic medication, antidepressant medication and has diagnoses of anxiety and major depressive disorder. Findings include:Review of facility policy, titled Behavioral Health Services, dated as revised 12/6/21, indicated the following:-The facility will ensure that, a resident who displays or is diagnosed with mental disorder or psychological adjustment difficulty, or who has a history of trauma and / or post-traumatic stress disorder, receives appropriate treatment and services. Resident #46 was admitted to the facility in March 2025 with diagnoses that included anxiety disorder, dementia, major depressive disorder and unspecified psychosis not due to a substance or known physiologic disturbance. Review of Resident #46's most recent Minimum Data Set (MDS) Assessment, dated 9/11/25, indicated a Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-14 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure for two Residents (#46 and #2), out of a total sample of 19 residents, that monthly pharmacy medication regimen review recommendations were implemented in accordance with the physician/nurse practitioner response to the recommendations. Specifically,For Resident #46, the facility failed to implement recommendations timely to complete an AIMS (abnormal involuntary movement scale) Assessment, clarify the frequency of administration for as needed orders, and the pharmacist failed to recommend a Gradual Dose Reduction (GDR) for an antipsychotic medication.For Resident #2 the facility failed to clarify the frequency of administration for an as needed order.Findings include: Review of facility policy titled Psychotropic Medication Treatment in Long Term Care Centers, dated as January 2021, indicated the following:-It is the [facility's] policy to abide by state and federal regulations when requesting consent and administering psychotropic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-14 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview the facility failed to store all drugs and biologicals in locked compartments and permit only authorized personnel to have access to the medications on one of two units.Findings include:Review of the facility policy titled storage of Medications, not dated, indicated that medication rooms, carts and medication supplies are locked when not attended by persons with authorized access. On 9/22/25, at 6:56 A.M. the surveyor observed a medication cart open, and the surveyor opened the drawer without interference. The surveyor also observed several residents and staff members in the hall. On 9/22/25, at 8:28 A.M., the surveyor observed 2 capsules in a medication cup on a resident's bedside table. The surveyor observed that the resident was in bed asleep. The surveyor also observed that the resident's roommate was awake. During an interview on 9/25/25 at 7:57 A.M., Nurse #1 said that medications should not be left at bedside and medication carts should not be left open.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-31 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that one Resident (#52) did not self-administer medications out of a total sample of 17 residents. Specifically, Resident #52 was not assessed to be able to safely self-administer medication and was observed self-administering medication. Findings include: Review of the facility policy titled, Self Administration of Medications/ Treatments, dated as reviewed 12/21/22, indicated that residents who wish to self-administer medications/treatments will be assessed for ability and allowed to self-administer if deemed capable. 1. Upon admission, residents will be informed of their right to self-administer medications. 2. If a resident wishes to participate in self-administration, the interdisciplinary team will assess the competence of the resident to participate, by completing a Self-Administration of Medication Evaluation. 3. The nurse will interview the resident to determine their ability to identify, prepare and administer medications/treatments. 4. Based on the interdisciplinary team assessment, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 28 citations
  • Potential for harm · D2024-10-31 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a Minimum Data Set (MDS) assessment was accurately completed to reflect the status of one Resident (#25) out of a total sample of 17 residents. Specifically, for Resident #25 the facility failed to code the correct pressure ulcer stage, when there was documentation of granulation. Findings include: Review of the Resident Assessment Instrument (RAI) Manual, dated October 2023, indicated the following: Coding Instructions for M0300B Coding Tips: Stage 2 pressure ulcers by definition have partial thickness loss of the dermis. Granulation tissue, slough, and eschar are not present in Stage 2 pressure ulcers. Resident #25 was admitted to the facility in May 2024 with diagnoses including diabetes and nutritional anemia. Review of the Minimum Data Set (MDS) assessment, dated 5/28/24, indicated that Resident #25 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 14 out of 15. This MDS indicated Resident #25 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-31 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews, for two Residents (#217 and #62) of 17 sampled residents, the facility failed to ensure nursing provided services in accordance with the comprehensive care plan that met professional standards of quality. Specifically, 1.) For Resident #217, the facility failed to ensure nursing implemented a physician's ordered urinary catheter drainage bag change as ordered by the physician. 2.) For Resident #62, the facility failed to follow physician's orders to apply offloading booties to bilateral heels while in bed. Findings include: Review of [NAME], Manual of Nursing Practice 11th edition, dated 2018, indicated the following: - The professional nurse's scope of practice is defined and outlined by the State Board of Nursing that governs practice. Review of the Massachusetts Board of Registration in Nursing Advisory Ruling on Nursing Practice, dated as revised April 11, 2018, indicated the following: - Nurse's Responsibility and Accountability: Licensed nurses accept,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-31 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and interview the facility failed to provide respiratory care services in accordance with professional standards of practice for one Residents (#61) out of a total sample of 17 residents. Specifically, for Resident #61, the facility failed to ensure nursing consistently implemented his/her physician's ordered continuous positive airway pressure machine (CPAP, a machine that uses mild pressure to keep the breathing airways open during sleep, used to treat obstructive sleep apnea). Findings include: Review of the facility policy, CPAP (continuous positive airway pressure machines) and BiPAP (Bilevel positive airway pressure machines), dated as May 1, 2022, indicated it is the policy of this facility to provide respiratory support through the use of a CPAP and BiPAP machine when ordered by the resident's physician. CPAP and BiPAP machines require humidification. The water in the chamber should be kept filled to the indicator line using distilled water. MD orders will be obtained and include the following: - When the CPAP/BiPAP machine is to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-31 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop plans of care for their diagnoses of post-traumatic stress disorder for two Residents (#17 and #29) out of a total sample of 17 residents. Findings include: 1. Resident #17 was admitted to the facility in August 2020, and had diagnoses which included post-traumatic stress disorder (PTSD). Review of Resident #17's quarterly behavioral assessment dated [DATE] indicated a diagnosis of PTSD. Review of Resident #17's Minimum Data Set (MDS) assessment dated [DATE] indicated an active diagnosis of PTSD. Review of Resident #17's electronic medical record and paper chart indicated a PTSD care plan had not been developed. During an interview with the MDS Nurse on 10/30/24 at 2:28 P.M., she said that if the MDS assessment indicated a diagnosis of PTSD then a PTSD care plan should be developed. The MDS Nurse and the surveyor reviewed Resident #17's medical record and determined he/she had an active diagnosis of PTSD and that a nursing care plan for PTSD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-31 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure that bed rails were implemented in accordance with the bed rail assessment and physician's order, for one Resident (#28) out of a total sample of 17 residents. Findings include: Review of the facility policy, Use of Side Rails, undated, indicated the following the purposes of these guidelines are to ensure the safe use of side rails as resident mobility aids and to prohibit the use of side rails as restraints. 1. Side rails are considered a restraint when they are used to limit the resident's freedom of movement (prevent the resident from leaving his/her bed). (Note: The side rails may have the effect of restraining one individual but not another, depending on the individual resident's condition and circumstances.) 2. Side rails are only permissible if they are used to treat a resident's medical symptoms or to assist with mobility and transfer of residents. 3. An assessment will be made to determine the resident's symptoms or reason for using side rails. When used for mobility or transfer, an assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-31 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure recommendations from the Monthly Medication Reviews (MMRs) conducted by the consultant pharmacist were addressed by the facility in a timely manner for one Resident (#28) out of a total sample of 17 Residents. Findings include: Review of the facility policy titled, Documentation and Communication of Consultant Pharmacist Recommendations, dated as January 1, 2021, indicated the consultant pharmacist works with the facility to establish a system whereby the consultant pharmacist observations and recommendations regarding residents' medication therapies are communicated to those with authority and/or responsibility to implement the recommendations and are responded to in an appropriate and timely fashion. C. Recommendations are acted upon and documented by the facility staff and/or the prescriber. If the prescriber does not respond to recommendation directed to him/her [within 30 days], the Director of Nursing and/or the consultant pharmacist may contact the Medical Director. Resident #28 was admitted to the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-31 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure all medications used in the facility were stored in accordance with accepted professional principles of practice. Specifically, the facility failed to ensure nursing properly stored medications on one of two nursing units observed ([NAME] Unit). Findings include: Review of the facility policy titled, Storage of Medications, dated January 1, 2021, indicated medications and biologicals are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. B. Only licensed nurses, pharmacy personnel, and those lawfully authorized to administer medications (such as medication aides) permitted to access medications. Medication rooms, carts, and medication supplies are locked when not attended by persons with authorized access. On 10/30/24 at 9:09 A.M.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-31 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to date refrigerated foods and dispose of expired refrigerated food as required. Findings include: Review of the facility policy titled Food Receiving and Storage (undated) indicated: - All foods stored in the refrigerator or freezer will be covered, labeled, and dated (use by date). On 10/29/24 at 7:25 A.M., the surveyor toured the kitchen with the Food Service Director (FSD). The surveyor observed in the refrigerator: - Three undated plastic containers covered in plastic wrap: one labeled pasta sauce, one unlabeled and containing a reddish-brown liquid, and one unlabeled and containing an opaque liquid. - One pan labeled caramel sauce, dated as expired 10/27/24. During an interview with the FSD on 10/29/24 at 7:30 A.M., she said all refrigerated foods must have a written expiration date and that foods past the expiration date must be removed and discarded.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-31 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and observation for two Residents (#47 and #25), the facility failed to ensure they maintained complete and accurate documentation in the medical record. Specifically, the facility failed to: 1.) For Resident #47, the facility failed to accurately document a treatment for steri strips. 2.) For Resident #25 the facility failed to ensure nursing completed a wound description on an admission assessment and weekly skin check. Findings include: 1.) Resident #47 was admitted to the facility in July 2024 and had diagnoses which included psychosis and dementia. Review of Resident #47 Minimum Data Set assessment dated [DATE] indicated a Brief Interview for Mental Status score of 6, signifying severe cognitive impairment. Review of Resident #47's physician orders dated 10/15/24 indicated: - Monitor right forearm steri strips. Secure every shift. Steri strips are adhesive bandages used to pull together the edges of small wounds. Review of Resident #47's Treatment Administration Record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-27 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, for two of two resident units, the Facility failed to ensure they maintained a clean and homelike environment for resident use, when the showers rooms on both units were found to have dirty tile grout, the shower room on one unit had missing floor tiles, the drain cover was missing, and there were flying insects hovering around the open drain. Findings include: The Facility Policy, titled Homelike Environment, undated, indicated the Facility would provide residents with a safe, clean, comfortable, and homelike environment that reflected a homelike setting including cleanliness and order. During a tour of the Facility on 08/27/24 at 09:00 A.M., the shower room on the [NAME] Unit the Surveyor observed the following: - There were dark colored stains in the grout on the tiled shower walls from the floor to four feet up the walls; - 12 small tiles were missing around the floor drain; - The drain did not have an appropriate drain cover, and in place of a drain cover a metal mesh…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-10 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and records reviewed, for one of three sampled residents (Resident #1), the Facility failed to ensure they supported each residents' right to self determination which included facilitating the resident's choice to smoke, when the Facility permanently revoked Resident #1's smoking privileges and refused to allow Resident #1 to join other residents who smoke during the Facility's supervised smoking times. Findings include: The Facility Smoking Policy and Procedure, dated as revised December 2018, indicated it is the policy of the Facility to allow residents to smoke tobacco-based products in the designated smoking area under staff supervision only. The Policy indicated smoking is allowed during designated hours and monitored by staff during these times. The Policy indicated residents could not possess smoking paraphernalia and items must be turned over to Facility staff members for storage. The Smoking Procedure indicated the Facility permitted smoking supervised by staff members during four smoking times: 9:00 A.M., 1:00 P.M., 4:00 P.M. and 7:00 P.M. daily. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-10 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and records reviewed, for one of three sampled residents (Resident #1) who was alert, oriented and able to make his/her needs known, the Facility failed to ensure Resident #1 was free from physical restraint when, on 5/20/24 around 5:40 A.M., Nurse #1, Certified Nurse Aide (CNA) #1 and CNA #2 used physical force to confiscate a vape pen (an electronic handheld device consisting of a battery attached to a cartridge filled with a liquid solution that is vaporized and simulates tobacco smoking) from Resident #1, which he/she had hidden under his/her clothing. Findings include: Review of the Facility Policy titled Physical Restraints, last revised December 2023, indicated that the Facility recognized each resident's right to be treated with respect and dignity and to be free from physical restraint imposed for the purposes of discipline and convenience and not required to treat the resident's medical condition. The Policy defined restraint to include any manual method, physical or mechanical device, equipment or material that is attached to the resident's body,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-10 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and records reviewed, for one of three sampled residents (Resident #1), who was cognitively intact, the Facility failed to ensure that staff implemented and followed the Facility Abuse Prohibition Policy when, on 5/20/24 around 6:00 A.M., Certified Nurse Aide (CNA) #2 told Nurse #1 that Resident #1 alleged that they (CNA #1, CNA #2 and Nurse #1) had assaulted him/her, however Nurse #1 did not immediately report the allegation to the Administrator. As a result, the Administrator only became aware of the allegation after police officers arrived at the Facility in response to Resident #1's call to them, which was more than five hours after the incident occurred and after CNA #2 had made Nurse #1 aware of Resident #1's allegation. Findings include: Review of the Facility Policy titled Abuse Prohibition, last revised 7/13/22, indicated that the Facility implemented processes which strive to ensure the reporting of alleged abuse. Abuse. The Policy indicated that the shift supervisor/charge nurse/manager would be notified immediately of all alleged violations and would…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-21 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1) who was severely cognitively impaired, the Facility failed to ensure staff treated him/her in a dignified and respectful manner, when it was reported that on 04/29/24, Certified Nurse Aide (CNA) #1 engaged in a verbal altercation with Resident #1 that included the use of profane language. Findings include: Review of the Facility's policy titled Resident Rights, dated as revised 12/06/21, indicated that the Facility must treat each resident with respect and dignity, and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality. Resident #1 was admitted to the Facility in October 2022, diagnoses included stroke, schizoaffective disorder, and paranoid personality disorder. Review of Resident #1's Minimum Date Set (MDS) Assessment, dated 04/17/24, indicated Resident #1 had severe cognitive impairment, evidenced by a Brief Interview for Mental Statue (BIMS) of 2/15. During an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-07 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure four Residents (#8, #13, #53 and #28) were provided a dignified existence, out a total sample of 25 residents. Specifically, 1) For Residents #8 and #13 the facility failed to provide facial hair removal, and 2) For Residents #53 and #28 the facility failed to serve their meals in a timely manner. Findings include: Review of the facility policy titled Dignity, dated 12/6/21, indicated Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality. 1. Residents shall be always treated with dignity and respect. 3. Residents shall be groomed as they wish to be groomed (hair styles, nails, facial hair, etc.). 12. Staff shall treat cognitively impaired residents with dignity and sensitivity. 1a) Resident #8 was admitted to the facility in September 2010 with diagnoses including blindness, schizophrenia and dementia. Review of the Minimum Data Set (MDS) assessment dated [DATE],…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-07 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and observations the facility failed to ensure Activity of Daily Living (ADL) assistance was provided to five Residents (#2, #14, #50, #28,#16), out of a total sample of 25 residents. Specifically, the facility failed to provide assistance with meals for dependent residents for five Residents (#2, # 14, #50, #28, #16). Findings include: Review of the facility policy titled, Activities of Daily Living, dated 12/22, indicated A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. The facility will provide care and services for the following activities of daily living: a. Hygiene- bathing, dressing, grooming, and oral care. d. Dining- eating, including meals and snacks. 1. For Resident #2 the facility failed to assist the Resident with eating. Resident #2 was admitted to the facility in February 2022 with diagnoses including adult failure to thrive, end stage renal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-07 · tag F0699 — pattern
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to develop a plan of care for Post Traumatic Stress Disorder (PTSD) for two Residents (#60 and #21) who had an active diagnosis for PTSD out of a total sample of 25 Residents. Findings include: Review of the facility policy titled Trauma Informed Care, dated 12/21/22, indicated The facility will ensure that all residents who are trauma survivors receive culturally competent, trauma-informed care in accordance with professional standards of practice and accounting for residents' experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the individuals. Further, for residents with identified history of trauma or PTSD, the facility will provide appropriate person-centered and individualized treatment and services to meet their assessed needs. 1. Upon admission, Social Service/designee will screen all new admissions by using the Primary Care PTSD within 5 days of admission. 1. Resident #60 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-07 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to 1. implement infection prevention and control practices during dining in one of two dining rooms and 2. failed to ensure housekeeping staff maintained infection control practices on one of two units. Findings include: 1. On 11/05/23, at 12:42 P.M. the surveyor observed Nurse #7 open 3 containers of milk by inserting her thumb into the spout and pulling the cartons open, contaminating the milk. Nurse #7 then served the contaminated milk to 3 residents. During an interview on 11/06/23, at 1:45 P.M., the Infection Preventionist said that fingers should not be inserted into the milk carton to open it as it would potentially contaminate the milk. 2. Review of the facility policy titled Hand Hygiene, dated 2/23/22, indicated To decrease the risk of transmission of infection. Use an alcohol-based hand rub: - After touching a patient or the patients immediate environment. - After contact with blood, body fluids or contaminated surfaces. - Before putting on gloves…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure one Resident (#21) was assessed for the ability to self-administer medications out of a total sample of 25 residents. Findings include: Review of the facility policy titled Self-Administration of Medications/Treatments, dated and revised 12/22/21 indicated the following: *Residents who wish to self-administer medications/treatments will be assessed for ability and allowed to self-administer if deemed capable. *If a resident wishes to participate in self-administration, the interdisciplinary team will assess the competence of the resident to participate, by completing a Self-Administration of Medication Evaluation. *The nurse will obtain a physician's order for each resident conducting self-administration of medications/treatments. Resident #21 was admitted to the facility in August 2020 with diagnoses including post-traumatic stress disorder and anxiety disorder. Review of Resident #21's most recent Minimum Data Set Assessment (MDS) indicated that the Resident scored a 15 out of 15 on the Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure hoyer pads were available for one Resident (#51) out of a total of 25 sampled Residents. Findings include: Resident #51 was admitted to the facility in October 2023 with diagnoses including acute kidney failure and atrial fibrillation. Review of the Minimum Data Set Assessment 10/16/23 indicated Resident #51 scored an 11 out of a possible 15 on the Brief Interview for Mental Status exam indicating moderate cognitive impairment. Review of the nurse progress note dated 10/25/23 indicated that around 5:30 P.M., Resident #51 reported to the nurse that CNA (Certified Nursing Aide) would not transfer Resident #51 out of bed. Resident #51 said he/she was incontinent in his/her wheel chair and CNA staff transferred him/her via hoyer lift back to bed to provide incontinence care. Resident #51 then said he/she wanted to get out of bed again but was told by the CNAs that because his/her hoyer lift pad was soiled, Resident #51 would have to remain in bed until the pad was laundered. The note indicated that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to follow the hospital discharge recommendations for one Resident (#52) out of a total sample of 25 residents. Specifically, the facility failed to identify a weight gain of two pounds or more in one day after the Resident received cardiac surgery. Findings include: Resident #52 was admitted to the facility in July 2023 with diagnoses including atherosclerosis of coronary bypass and chronic obstructive pulmonary disease. Review of Resident #52's most recent Minimum Data Assessment (MDS) indicated that the resident scored a 15 out of 15 on the Brief Interview for Mental Status score indicating that he/she is cognitively intact. Further review of the MDS indicated that the Resident requires moderate assistance with all activities of daily living. Review of Resident #52's hospital discharge paperwork dated 10/23/23 resulting in a coronary artery bypass graft (a medical procedure to improve blood flow to the heart) indicated the following: *Disease Management Plan: Weight gain of over 2 lbs. (pounds) in a day or 5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to complete fall assessments after each documented fall for one Resident (#16) out of a total sample of 25 Residents. Findings include: Review of the facility policy titled Fall Reduction Policy, revised and dated 7/13/22, indicated the following: *The facility will identify residents at risk for falls through use of a Fall Assessment Tool. *Upon admission, readmission, quarterly, annually, and with a change in condition and or after a fall has occurred, residents will be evaluated for risk of potential falls by completing a Fall Risk Assessment. Resident #16 was admitted to the facility in November 2018 with diagnoses including orthopedic aftercare, major depressive disorder and dementia. Review of Resident #16's most recent Minimum Data Set Assessment (MDS) indicated that the resident scored a 00 out of 15 on the Brief Interview for Mental Status exam indicating that he/she has severe cognitive impairment. Further review of the MDS indicated that the Resident requires assistance with all activities of daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure staff changed a catheter as needed for one Resident (#7) out of a total of 25 sampled Residents. Findings include: Resident #7 was initially admitted to the facility in November 2015 with diagnoses including dysphagia and dementia. Review of Resident #7's Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #7 scored 7 out of a possible 15 on the Brief Interview for Mental Status exam indicating severe cognitive impairment. The MDS also indicated Resident #7 utilizes an indwelling catheter. During an interview on 11/5/23 at 7:42 A.M. the surveyor observed Resident #7 resting in bed. Resident #7's catheter tubing was visible hanging down to the drainage bag. Resident #7 said that staff monitor his/her catheter. Review of the active physicians orders indicated the following: Change suprapubic tube with 16/FR/m10 as needed for blockage or if dislodged daily. Review of the nurse progress note dated 9/18/23 indicated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and record review, the facility failed ensure tube feedings (TF) infused as ordered for one Resident (#46) out of a total of 25 sampled Residents. Findings include: Resident #46 was re-admitted to the facility in April 2023 with diagnoses including cerebral infarction affecting right dominant side, aphasia and cognitive communication deficit. Review of Resident #46's most recent Minimum Data Set assessment dated [DATE] indicated he/she is severely cognitively impaired and receives nutrition through tube feeding (TF). During observation on 11/5/23 at 7:44 A.M., Resident #46 was resting in bed. Resident #46's TF bag was hanging, indicating that the bag was hung at 5:00 P.M. on 11/4/23. The TF pump was not infusing and indicated: FEED ERROR! Review of Resident #46's physicians orders indicated: Osmolite 1.5 @ 50 ml/hr for 20 hours daily. Up at 5pm, down at 1pm in the afternoon, 9/15/23. Calculating 50 ML per hour for 20 hours indicates Resident #46 should receive 1,000 ML per day of Osmolite…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview the facility failed to provide respiratory care services in accordance with professional standards of practice. Specifically, the facility failed to 1. change and clean the oxygen filters for one Resident (#58) and 2. failed to ensure one Resident (#52) was following physician's orders out of a total sample 25 residents. Findings include: Review of the facility policy titled Oxygen Equipment Changing, not dated, indicated All equipment should be changed on a weekly basis as well as PRN (as needed) if it becomes soiled or falls on the ground. This equipment includes but is not limited to: 1. Nasal cannulas; 10. Oxygen tubing. Review of the facility policy titled Oxygen Administration, dated and revised 12/6/22, indicated the following: *Oxygen is administered by Licensed Nurses with a Physician's Order to provide a resident with sufficient oxygen to their blood and tissues. Orders should specify the oxygen equipment and flow rate or concentration required as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, policy review and interview the facility failed to provide for the management of dialysis emergencies including procedures for medical complications, and for equipment and supplies necessary to manage a medical emergency for one Resident (#2) out of a total sample of 25 residents. Findings include: Review of the facility policy titled End Stage Renal Disease, Care of the Resident, dated revised 12/21/21, failed to indicate how to manage dialysis emergencies including procedures for medical complications, and for equipment and supplies necessary to manage a medical emergency. Resident #2 was admitted to the facility in February 2022 with diagnoses including end stage renal disease, heart disease and adult failure to thrive. On 11/05/23, at 8:02 A.M. and on 11/06/23, at 8:04 A.M., the surveyor observed Resident #2 in bed. The surveyor also observed that there was no emergency kit with clamp at bedside. During an interview on 11/06/23, at 8:04 A.M., Nurse #6 said that she could not locate an emergency kit with clamp at Resident #2's bedside. Nurse #6 said that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-07 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to ensure that 1. a treatment cart was locked on the [NAME] unit, 2. that medications were stored properly on one of two units and 3. medications were securely stored for one Resident (#21) out of a total sample of 25 Residents. Findings include: Review of the facility policy titled Storage of Medications, not dated, indicated Medications and biologicals are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. 1. On 11/6/23 at 12:20 P.M., the surveyor observed the [NAME] Unit treatment cart unlocked and unsupervised. The treatment cart was observed to have treatment supplies, prescription ointments and creams. During an observation and interview on 11/6/23 at 12:22 P.M., Nurse #4 said that the treatment cart should have been locked when she stepped away…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-07 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure requests for dentures were followed up for one Resident (#7) out of a total of 25 sampled Residents. Findings include: Resident #7 was initially admitted to the facility in November 2015 with diagnoses including dysphagia and dementia. Review of Resident #7's Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #7 scored 7 out of a possible 15 on the Brief Interview for Mental Status exam indicating severe cognitive impairment. The MDS also indicated Resident #7 utilizes an indwelling catheter. During an interview on 11/5/23 at 7:42 A.M. the surveyor observed Resident #7 resting in bed. Resident #7 had visibly missing teeth. Review of Resident #7's Dental care plan dated 2/17/23 indicated the following interventions: When indicated, I want you to schedule a consult with the dentist for me. Review of Resident #7's most recent dental visit dated 10/11/23 indicated: Pt. req (patient requires) upper denture. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$3,418 in federal fines across 1 penalty.

  • $3,418 — penalty dated 2024-02-06

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
Ownership Data Not Available

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.9M
Net patient revenuemost recent cost report
-10.4%
Operating marginrevenue minus expenses
$347K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 62%Medicare 8%Other / private 29%

This home reported $347K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$344per resident / day
operating cost
$10,473per month
≈ monthly operating cost
$312per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225499. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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