St Francis Rehabilitation & Nursing Center
101 Plantation Street, Worcester, MA 01604 · For profit - Limited Liability company · 137 certified beds · (508) 887-1000 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2025
- it has 3 actual-harm citations
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (23) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $19,175 in federal fines (most recent 2024-04-25)
- its facility-reported quality-measure score sits well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.6% | 16.4% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.1% | 5.1% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.1% | 1.8% | 2.0% | better |
| Long-stay residents with depressive symptoms | 29.1% | 15.5% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.1% | 3.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 8.0% | 15.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 16.8% | 19.5% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 95.5% | 94.8% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.5% | 4.2% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 8.9% | 21.2% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 15.5% | 21.4% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 85.5% | 77.7% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 20.8% | 25.7% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 13.4% | 11.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.30 | 1.88 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.69 | 1.50 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
53.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 206 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 40.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 72 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.73 therapist hours per resident per day in 2026Q1 — more than 93% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 53.3%CMS range 45.2–62.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.6%CMS range 7.9–13.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 40.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 27.8% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 44.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.8% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 4.6%CMS range 2.9–7.7 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.88 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 137 beds and averages 117.0 residents a day — about 85% occupied, or roughly 20 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.02 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.78 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.05 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.56 hrs/resident/day on weekends vs 4.20 on weekdays — 15% thinner on weekends. RN hours go from 0.91 to 0.48 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
23 citations, most serious first. The 14 most serious are shown; the remaining 9 are one tap away and print in full.
- Actual harm · G2024-04-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who required the use of adaptive equipment (a double handled mug) for beverages due to hand tremors, as well as staff assistance with set-up for meals, the Facility failed to ensure he/she received adequate staff assistance during meal service related to the nurses' inspection of meal trays for appropriateness of the meal, as well as for the inclusion of necessary adaptive equipment per each resident's meal ticket, prior to the meal tray being delivered and served to the resident, in an effort to prevent an incident/accident resulting in an injury. On 03/30/24, Resident #1's dinner tray was not checked by nursing prior to being served as required, the tray did not include his/her required double handled mug and his/her hot beverage was served in a Styrofoam cup. Resident #1 spilled the hot beverage on his/her thigh, which resulted in him/her sustaining a second degree burn (a partial thickness burn that affects the first…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-09-12 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents (Resident #1), whose Advanced Directives and Physician's Order indicated his/her elected code status was Do Not Resuscitate (DNR, medical order written by a physician, which instructs healthcare providers not to do cardiopulmonary resuscitation, in the event of cardiac or respiratory arrest) the Facility failed to ensure nursing staff honored his/her right to self-determination related to his/her choice of Advanced Directives. On [DATE], at approximately 8:30 A.M., Resident #1 was found unresponsive, was assessed by nursing to be without a pulse or respirations, and without verifying his/her code status, nursing staff immediately intervened and initiated life saving measures including starting chest compressions for CPR and activating the 911. Nursing then determined Resident #1 was a DNR and CPR was stopped, however Resident #1 had been resuscitated. Resident #1 was transferred to the Hospital Emergency Department, was diagnosed with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-09-12 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents (Resident #1), whose Comprehensive Person Centered Plan of Care indicated staff were to honor his/her Advance Directives, which indicated he/she was a Do Not Resuscitate (DNR, medical order written by a physician, it instructs healthcare providers not to do cardiopulmonary resuscitation in the event of cardiac or respiratory arrest), the Facility failed to ensure the staff implemented and followed interventions identified in his/her plan of care related to his/her Advanced Directives, when on [DATE], at approximately 8:30 A.M., after being found unresponsive, and assessed by nursing to be without a pulse or respirations, nursing staff immediately intervened and initiated Cardiopulmonary Resuscitation (CPR) in an attempt to resuscitate him/her, and activated the 911, without first verifying his/her code status. Resident #1 was resuscitated by nursing, was transferred to the Hospital Emergency Department for evaluation, was diagnosed with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-09-12 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents (Resident #1), whose Advanced Directives indicated he/she was a Do Not Resuscitate (DNR, medical order written by a physician, it instructs healthcare providers not to do cardiopulmonary resuscitation in the event of cardiac or respiratory arrest), the Facility failed to ensure services provided by nursing met professional standards of practice, when nursing initiated life saving measures including performing Cardiopulmonary Resuscitation on a resident who was a DNR. On [DATE], at approximately 8:30 A.M., Resident #1, was found unresponsive, was assessed by nursing to be without a pulse or respirations, and nursing immediately intervened and initiated life saving measures in an attempt to resuscitate him/her, including starting CPR (administering chest compressions) and activating 911, without verifying his/her code status. Resident #1 was resuscitated, transferred to the Hospital Emergency Department for evaluation, was diagnosed with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-11-24 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to adhere to infection control standards of practice to prevent contamination and the spread of infection for three Residents (#33, #89, #78) out of a total sample of 24 residents.Specifically,1) for Resident #33, the facility failed to ensure that nursing staff performed hand hygiene as required during glove changes while providing wound care.2) for Resident #89, the facility failed to ensure that appropriate Personal Protective Equipment (PPE: items such as gowns and gloves worn to prevent the spread of infection) was worn as required when nursing staff failed to don gowns while providing high-contact care for the Resident with a Physician's order for Enhanced Barrier Precautions (EBP).3) for Resident #78, the facility failed to: -perform hand hygiene as required upon entering and exiting the room of the Resident on Droplet Precautions (precautions used to prevent transmission of infectious agents spread through respiratory droplets), and -ensure a gown was worn by staff as required to enter the room, and a face mask was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-24 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care and services consistent with professional standards of practice for one Resident (#74) of two applicable residents who require hemodialysis, and have a Central Venous Catheter (CVC - a flexible tube inserted into a large vein in the chest for exchanging blood between a patient and a hemodialysis machine), out of a total sample of 24 residents.Specifically, for Resident #74, the facility failed to ensure that an emergency kit including a non-toothed clamp was always available at the Resident's bedside as ordered by the Physician, when a CVC catheter was in use, for the management of dialysis emergencies related to the CVC catheter. Findings include: Resident #74 was admitted to the facility in April 2025, with diagnoses including dependence on renal dialysis, End Stage Renal Disease (ESRD), and Anemia. Review of the Minimum Data Set (MDS) assessment dated [DATE], indicated Resident #74:-was cognitively intact as evidenced by a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-05 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was severely cognitively impaired and had a history of wandering in his/her wheelchair, the Facility failed to ensure he/she was free from physical abuse by a staff member, when on 07/19/25, Certified Nurse Aide (CNA) #1, after seeing Resident #1 exiting another resident's room with an object in his/her hands, that did not belong to him/her, CNA #1 slapped his/her hand and grabbed the object away from him/her, all of which was captured on video by a visitor.Findings include:Review of the Facility's Policy titled Abuse Prohibition Guideline, dated as revised 10/24/22, indicated the policy was to maintain a zero tolerance for any form of abuse or neglect of a resident. The Policy indicated the Facility would assure that staff uses caring, ethical, and professional behavior in all relationships with residents.Further review of the Policy indicated the definition of Physical Abuse included but was not limited to hitting, slapping, pinching, and kicking.Review of the Facility's Internal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-06 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and policy review, the facility failed to provide a dignified dining experience for one Resident (#97) out of total sample of 24 residents. Specifically, the facility staff remained standing while assisting Resident #97 during a breakfast meal. Findings include: Review of the facility policy titled Dining Guideline, last revised November 2017, indicated the following: -the goals of the dining experience are to enhance the individual's quality of life through person centered dining and providing person centered care and attention. -staff will listen, pay attention, and converse with each individual. On 8/5/24 at 8:30 A.M., the surveyor observed Certified Nurses Aide (CNA) #3 assisting Resident #97 with the breakfast meal while standing over the Resident who was seated in his/her wheelchair in the third-floor unit dining room. On 8/5/24 at 8:36 A.M., the surveyor and Nurse #2 observed CNA #3 assisting Resident #97 with the breakfast meal while standing over the Resident who was seated in his/her wheelchair in the third-floor unit dining room. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-06 · tag F0572 — isolatedGive residents a notice of rights, rules, services and charges.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, policy and record review, the facility failed to provide ongoing review of residents rights and services to residents during the residents stay, for six Residents who attended Resident Council. Specifically, the facility failed to conduct ongoing review of resident's rights and services with six Residents who attended monthly Resident Council meetings in the facility. Findings include: Review of the facility policy titled Resident Rights and Responsibilities Guideline, revised 5/25/22, indicated that the facility informs the Resident both orally and in writing, in a language that the Resident understands, of his/her rights and rules and regulation governing Resident conduct and responsibilities during their stay in the facility. Review of the Resident Council Meeting minutes for 2023 - 2024 failed to indicate that any resident rights had been reviewed during the Resident Council meetings that were held within the time period. On 8/5/24 at 11:02 A.M., the surveyor held a group meeting with six residents who had attended the Resident Council meetings.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-06 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure a clean, safe, comfortable, and homelike environment for one Resident (#21) out of a total sample of 24 residents. Specifically, the facility failed to ensure that Resident #21's wheelchair was provided with preventative and routine maintenance and maintained in a clean, safe and homelike condition. Findings include: Resident #21 was admitted to the facility in June 2012, with diagnoses including Dementia (a group of conditions characterized by the impaired ability to remember, think, or make decisions that interferes with everyday activities), Cerebral Infarction (stroke: damage to tissues in the brain caused by blood clots, disrupted blood supply and restricted oxygen supply to the specific area), and need for assistance with personal care. Review of Resident #21's Minimum Data Set (MDS) assessment dated [DATE], indicated the Resident had a severe cognitive impairment as he/she was unable to complete the Brief Interview for Mental Status (BIMS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-06 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record and policy review, the facility failed to develop a comprehensive care plan for the use of anticoagulant (also known as blood thinner: used to prevent or treat blood clots in blood vessels and the heart) and antiplatelet (prevents platelets from sticking together and decreasing the body's ability to form blood clots) medications for two Residents (#8 and #78), out of a total sample of 24 residents. Specifically, the facility failed to: 1) develop a care plan for Resident #8 for Clopidogrel Bisulfate (Plavix: antiplatelet medication) that addressed the risks, potential side effects, and monitoring associated with the use of the medication. 2) develop a care plan for Resident #78 for Apixaban (Eliquis: anticoagulant medication) that addressed the risks, potential side effects, and monitoring associated with the use of the medication. Findings include: Review of the facility policy titled Anticoagulation Use Guideline revised 7/28/22, indicated the following: -the staff and Physician will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, policy and record review, the facility failed to ensure that activities of daily living (ADL's- activities related to personal care which include bathing, dressing, grooming, and eating) were provided for one Resident (#316), out of a total sample of 24 residents. Specifically, the facility failed to ensure that personal care relative to grooming was provided for Resident #316 who required the assistance of staff for care. Findings include: Review of the facility policy titled: ADL Support Guideline, last revised 7/18/22, indicated: -Residents will be provided with care, treatment, and services as appropriate to maintain or improve their ability to carry out activities of daily living (ADL's). -Residents who are unable to carry out activities of daily living independently will receive the services necessary to maintain good nutrition, grooming and personal oral hygiene. -Appropriate care and services will be provided for residents unable to carry out ADL's independently .…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-06 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, policy and record review, the facility failed to provide respiratory care and services consistent with professional standards of practice for one Resident (#48), out of a total sample of 24 residents. Specifically, the facility failed to ensure that Resident #48's oxygen concentrator (a medical device used to deliver supplemental oxygen) was maintained in a clean and sanitary manner to prevent contamination, the spread of infection and device malfunction when dust and debris was not being approppriately cleaned from the top rear air intake vent of the device. Findings include: Review of the AARC (American Association for Respiratory Care) Clinical Practice Guideline, updated 2014: https://www.aarc.org/wp-content/uploads/2014/08/08.07.1063.pdf indicates: >Equipment maintenance and supervision: -All oxygen delivery equipment (concentrators, liquid systems, and cylinders) should be checked at least once daily -Facets to be assessed include proper function of the equipment -should be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-06 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure that COVID-19 vaccination was offered and administered, according to professional standards, for two Residents (#101 and #100) out of five applicable residents, in a total sample of 24 residents. Specifically, the facility staff failed to: 1. offer the COVID-19 vaccine to Resident #101 when the Resident had received previous doses of the COVID-19 vaccine, the COVID-19 vaccine was not medically contraindicated for the Resident, and the Resident was not up to date with his/her COVID-19 vaccinations. 2. administer the COVID-19 vaccine to Resident #100 when the Resident had received previous doses of the COVID-19 vaccine, was not up to date with the COVID-19 vaccine and the Resident's Healthcare Proxy (HCP: individual identified to make medical decisions for someone who cannot make medical decisions for themselves) signed consent for the Resident to receive the COVID-19 vaccine. Findings include: Review of the Centers for Disease Control and Prevention (CDC) guidelines titled Staying Up to Date with COVID-19 Vaccines,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 9 citations
- Potential for harm · D2023-09-12 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews, for one of three sampled residents, (Resident #1), who on [DATE] was found unresponsive and for whom nursing staff initiated life saving measures (initiated cardiopulmonary resuscitation by administering chest compressions), the Facility failed to ensure they maintained a complete and accurate medical record when there was no nursing documentation in Resident #1's Medical Record related to the administration of chest compressions. Findings include: The Facility Policy, titled Charting and Documentation Guideline, dated 11/2017, indicated: - All services provided to the resident, or any changes in the resident's medical, physical, functional or psychological condition, would be documented in the resident's medical record. - Documentation would include treatments or services performed and events, incidents or accidents involving the resident. - Documentation would be complete and accurate. Resident #1 was admitted to the Facility in [DATE], diagnoses included dementia,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-11 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure its staff notified the Physician/Non-Physician Practitioner (NPP: a Nurse Practitioner, clinical Nurse Specialist, or Physician Assistant) of the unavailability and multiple missed doses of an ordered medication for one Resident (#4) out of 25 total sampled residents. Specifically, the facility failed to notify the Physician/NPP when ordered doses of Fondaparinux Sodium Solution (injectable blood thinning medication used to treat and prevent blood clots) were unavailable and not administered to Resident #4 as ordered, for a documented history of Deep Vein Thrombosis (DVT- a blood clot located in a deep vein) and chronic Pulmonary Embolism (PE- a condition where one or more arteries in the lungs becomes blocked by a blood clot), increasing his/her risk for development of blood clots. Findings include: Review of the facility's policy, titled Medication Related Errors, dated January 2022, included the following: - In the event of an administration error, facility staff should follow facility policy relating to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — patternProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure its staff provided appropriate care and services for three Residents (#88, #77, and #114), who required an indwelling urinary catheter (a tube placed through the urethra into the bladder to drain urine), out of a total sample of 25 residents. Specifically, the facility staff failed to ensure that the indwelling urinary catheter tubings for Residents #88, #77, and #114 were securely placed as required to prevent possible dislodgement and trauma. Findings include: Review of the facility policy titled Catheter Care, Urinary effective 6/2021 indicated the following: - Assess the need for a leg strap to reduce friction and movement at the insertion site as the resident allows. Note: catheter tubing should be strapped to the resident's inner thigh. 1) Resident #88 was admitted to the facility in July 2021 with a diagnosis of Obstructive and Reflex Uropathy (structural or functional hindrance of normal urine flow). Review of the Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-11 · tag F0757 — failed to avoid unnecessary drugs — patternEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure one Resident (#27) out of a total sample of 25 residents, was free from unnecessary medications. Specifically, facility staff administered prophylactic (intended to prevent disease) antibiotic medication treatment to Resident #27 for seven consecutive days to prepare the Resident for a dental procedure that did not occur. Findings include: Resident #27 was admitted to the facility in April 2011. Review of a Dental Consult, dated 11/7/22, included: - The Resident required two tooth extractions (removal of teeth). - Amoxicillin (antibiotic medication) 500 milligrams (mg) TID (three times a day) for seven days prior to extracting teeth was recommended. Review of a Physician Order, dated 11/8/22, indicated: Amoxicillin tablet 500 mg by mouth three times a day for tooth extraction for seven days. Review of the November 2022 Medication Administration Record (MAR) indicated Amoxicillin was administered to the Resident as ordered for seven days. Review of the Consent for Extraction, dated 11/7/22, indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-04-11 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure one Resident (#4) out of 25 total sampled residents,was free of significant medication errors. Specifically, facility staff failed to implement necessary action when daily administration of Fondaparinux Sodium Solution was: a) ordered by the Physician/NPP, and b) omitted from the Resident's medication administration for three consecutive days in January 2023, two consecutive days and one non-consecutive day in February 2023, when the Resident had a documented history of a DVT and chronic PE, increasing his/her risk for development of blood clots. Findings include: Review of the facility's policy, titled Medication Related Errors, dated January 2022, included the following: - In the event of an administration error, facility staff should follow facility policy relating to medication administration errors. - An example of medication administrations errors included omission errors. - An omission error is when the facility fails to administer an ordered dose to the resident, unless refused by the resident or not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-11 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview the facility failed to ensure that its staff implemented the plan of care for one Resident (#114) out of a total sample of 25 residents. Specifically, the facility failed to complete weekly weights for the Resident as indicated in the care plan. Findings include: Resident #114 was admitted to the facility in November 2022. Review of the Resident's Minimum Data Set (MDS) assessment, dated 11/16/22, section L indicated that the Resident had no natural teeth or tooth fragment(s) (-edentulous). Review of the Resident's current care plan last reviewed 2/28/23 indicated: - Focus - edentulous with no dentures at the SNF (skilled nursing facility), created 11/28/22. - Goal - patient will be able to tolerate diet ordered and have no significant weight loss x (times) 90 days, created 11/28/22. - Intervention - monitor weights every week, created 11/28/22. Review of the Resident's clinical record documented 11/9/22, indicated that the Resident weighed 173.8 pounds at admission. Further review of the Resident's clinical record indicated that the Resident had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-11 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure its staff provided adequate care and services related to vision for one Resident (#51) out of a total sample of 25 residents. Specifically, the facility staff failed to follow the recommendations of an Optometrist for a follow up vision appointment and treatment for Resident #51. Findings include: Resident #51 was admitted to the facility in January 2022. During an interview on 4/5/23 at 9:24 A.M., Resident #51 said that he/she was going blind because of cataracts (clouding of the normally clear lens) and the staff were not doing anything to treat him/her. Review of the clinical record indicated the Resident was seen by an Optometrist on 12/22/2022 and was determined to have a cataract of the right eye. Review of the documentation from the Optometrist indicated a recommendation/referral for the Resident to have further evaluation for possible surgery or medication. Further review of the clinical record showed no evidence that the Resident ever received the follow-up care as recommended by the Optometrist. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-04-11 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to schedule a follow-up dental appointment for one Resident (#27) out of a total sample of 25 residents. Specifically, facility staff failed to schedule a dental appointment for Resident #27 to have two teeth extracted after the Resident was assessed by the Dental Consultant, extractions were recommended, and consent had been obtained for the procedure. Findings include: Resident #27 was admitted to the facility in April 2011. Review of the Resident's authorization form for the Dental program, dated 9/24/11, indicated signed consent to participate in the Dental program for examinations, cleanings, and fillings as needed. Review of an active Physician's order, initiated 5/30/20, indicated: May be seen by Dentist as needed. Review of a Dental Consult, dated 11/7/22, indicated: - The Resident had rampant decay. - Tooth #14 had irreversible pulpitis with symptomatic acute apical perodonitis. - Tooth #14 was recommended to be extracted. - Tooth #2 was recommended to be extracted. Review of the Consent for Extraction,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-04-11 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on policy review, observation, and interview, the facility failed to maintain adequate infection control practices in the laundry area to prevent cross contamination. Specifically, the facility failed to ensure its staff: 1) kept soiled linens in a bag prior to putting them down a laundry chute, and 2) kept clean items out of the soiled laundry area. Findings include: Review of the facility's policy dated 9/5/17, and titled, Description of Steps in the Laundry Process, indicated the following: -Soiled linen containers should be lined with an impervious (waterproof) liner. Do not allow soiled linens to simply be dropped into a container. -Soiled linen must never come in contact with clean linen. During a tour of the laundry area on 4/5/23 at 8:24 A.M., with Laundry Aide (LA) #1, the surveyor observed three bins at the bottom of the laundry chute. One bin had several pieces of soiled linens, including soiled towels and hospital gowns, that were not in a bag. One bin was labeled clean linen and had a cover on it. The clean linen bin was at the bottom of the laundry chute next to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$19,175 in federal fines across 2 penalties.
- $10,527 — penalty dated 2024-04-25
- $8,648 — penalty dated 2023-09-12
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BENTLEY HEALTH GROUP LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 100% | since 09/19/2008 |
| WELLINGTON HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 01/20/2013 |
| RASO, STEVEN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | NO PERCENTAGE PROVIDED | since 01/20/2013 |
| ROSSANO, BRYAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/23/2022 |
| LANDMARK HEALTH SOLUTIONS, LLC | Organization | ADP OF THE SNF | — | since 12/10/2024 |
CMS files one row per role, so the 9 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.7M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225438. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-24, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.