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Montgomery Village Care Center

19301 Watkins Mill Road, Gaithersburg, MD 20879 · For profit - Corporation · 147 certified beds · (301) 527-2500 Medicare & Medicaid certified

Call the home — (301) 527-2500 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

On the public record, this home looks stronger than most — but visit before you decide.

In its favor
  • a strong health-inspection score (5/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (23% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • about 36% of its spending goes to commonly-owned related companies
  • its last standard health inspection was over 5 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 5 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
19650 Club House Rd · (410) 970-2640 · Call to confirm hours
Pharmacy
9999 Stedwick Rd · (240) 912-7784 · Call to confirm hours
Grocery
19227 Watkins Mill Rd · (301) 977-6005 · Call to confirm hours
Park
19003 Watkins Mill Rd · (301) 948-0110 · Typically dawn to dusk
Place of worship
10350 Watkins Mill Dr · (301) 987-2023

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.3%20.4%15.4%typical
Long-stay residents who lose too much weight6.8%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.5%0.9%better
Long-stay residents with a urinary tract infection0.9%1.5%2.0%better
Long-stay residents with depressive symptoms94.7%22.8%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.8%2.4%3.3%better
Long-stay residents whose ability to walk worsened11.4%22.2%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.4%16.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%96.6%95.3%typical
Long-stay residents with pressure ulcers4.8%5.9%4.7%typical
Long-stay residents with worsening bladder/bowel control25.7%25.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table11.1%13.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.8%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine87.9%80.6%79.4%better
Short-stay residents rehospitalized after admission19.6%21.0%22.6%better
Short-stay residents with an outpatient ER visit7.9%9.8%12.0%better
Long-stay hospitalizations per 1,000 resident days1.141.331.67better
Long-stay outpatient ER visits per 1,000 resident days0.491.201.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

60.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 625 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

60.0%U.S. median 51.5%
Got home and stayed home
16.6%U.S. median 10.7%
Went back to hospital
75.0%U.S. median 56.6%
Met the expected recovery
0.40U.S. median 0.31
Therapy hours / resident / day
0.19hours / resident / day
Physical therapy
0.17hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 75.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 232 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.40 therapist hours per resident per day in 2026Q1 — more than 68% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF60.0%CMS range 55.6–63.351.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF16.6%CMS range 14.2–19.010.7%Oct 2022–Sep 2024worse than U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge75.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge59.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge66.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge99.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.5%CMS range 5.0–9.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.361.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.95
RN hours/ resident / day
0.69
LPN hours/ resident / day
1.95
Aide hours/ resident / day
3.59
Total nurse hours/ resident / day
0.68
RN hoursweekends
22.9%
Total nursing turnover
30.0%
RN turnover

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.59 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.95 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.95 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.23 hrs/resident/day on weekends vs 3.73 on weekdays — 14% thinner on weekends. RN hours go from 1.06 to 0.68 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 23% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

2
deficiencies at the latest standard inspection (2021-01-28)
16
at the previous standard inspection (2019-04-29)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 5 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 10 most serious are shown; the remaining 29 are one tap away and print in full.

  • Potential for harm · D2025-04-16 · tag F0660 — isolated
    Plan the resident's discharge to meet the resident's goals and needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of resident medical records and interview with facility staff, it was determined that the facility failed to implement an effective discharge process that adequately prepared Resident # 394 for transition to post-discharge care. This was evidenced by the failure to: 1) develop a discharge care plan for Resident # 394, 2) coordinate the referral to an outside provider for the transition of care, 3) order the recommended medical equipment and 4) provide complete and adequate discharge instructions for Resident # 394. This was evident for 1 (Resident #394) of 39 residents reviewed during the annual survey. The findings include: On 4/14/2025 at 10:10 AM, the Surveyor reviewed a complaint, MD00206515, submitted to the Office of Health Care Quality. The facility allegedly failed to adequately coordinate the discharge of Resident #394 from the facility. A record review was conducted for Resident # 394. He/She was admitted to this facility on 5/3/2024 from the hospital due to multiple fractures post fall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-16 · tag F0661 — isolated
    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of interviews and record review, it was determined that the facility staff failed to provide a resident with a completed discharge summary upon discharge. This was found to be evident for 1 of 39 residents (Resident #335) that were reviewed during the recertification survey. The findings include: On 4/14/2025 at 8:42 AM, the Director of Social Services for the facility was interviewed by surveyors. The Director stated that social services is responsible for arranging home health referrals and discharge paperwork will have contact information for any post facility agencies continuing care in the community. He/She also stated that residents and family members are made aware of any home health agencies that have been sent referrals by the facility. Resident #335's medical record was reviewed on 4/15/2025 at 8:25 AM. Record review revealed that the resident was admitted to the facility on [DATE] for short term rehabilitation after an acute care stay at a hospital due to a fall with fracture. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-01-28 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of clinical records and staff interviews, it was determined that the facility staff failed to implement a resident's wishes as stated in an advance directive, and failed to verify the authority of a medical decision maker on a Maryland Medical Orders for Life-Sustaining (MOLST) form. This finding was evident for 1 of 3 residents reviewed for advance directive care area (Resident #72). The findings include: A MOLST is a portable and enduring medical order form covering options for cardiopulmonary resuscitation and other life-sustaining treatments. Advance directive is a written instruction, such as a living will or durable power of attorney for health care, recognized under State law (whether statutory or as recognized by the courts of the State), relating to the provision of health care when the individual is incapacitated. On 01-25-2021, a review of Resident #72's clinical record revealed the resident had an advance medical directive which stated that the resident required to be certified incompetent for making informed medical decisions before Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-01-28 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on medical record review, resident interview and staff interview, it was determined that the facility staff failed to maintain complete and accurate medical records for residents. This finding was evident for 1 of 26 residents reviewed during survey ( Resident #88). The findings include: On 01-25-2021 at 10:00 AM, surveyor interview with Resident #88 revealed the resident received a lab report on 12-11-2020 which had the wrong room number. On 01-26-2021 review or Resident #88's clinical record revealed her/his lab report on 12-11-2020 had her name and date of birth correct but had wrong room number. On 01-27-2021 at 5:00 PM unit manager accompanied by facility administrator came to surveyor and provided evidence that the resident had blood draw order on 12-11-2020. They said the nurse who filled out the lab requisition form might have entered wrong room number on the form. On 01-28-2021 at 3:00 PM, an interview with DON revealed no additional information.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-04-29 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and interviews with residents and facility staff, it was determined that the facility staff failed to develop comprehensive plans of care for the residents. This finding was evident for 5 of 37 residents selected for review during the survey (#35, #70, #268, #1 & #110). The findings include: 1. On 04-23-19 at 12:45 PM and 04-24-19 at 9 AM, surveyor observation revealed a hand splint noted on resident #35's nightstand. Interview of the resident revealed that the facility staff applied the left hand splint daily. On 04-29-19, review of the clinical record revealed an order, written on 11-24-18, to wear the left hand splint daily from 9 AM to 12 PM. In addition, the application schedule of the left hand splint was written on the Geriatric Nursing Assistant (GNA)'s tasks. Further review revealed the quarterly MDS assessment was done on 02-01-19. A care plan meeting was held with the resident on the same day. However, there was no evidence that a care plan related to contracture management was developed. On 04-29-19 at 2 PM, interview of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-04-29 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor observations, record review, interviews with residents, resident representatives and facility staff, it was determined that the facility failed to invite residents/representatives to care plan meetings, failed to provide care plan meetings that were comprised of a comprehensive interdisciplinary team, and failed to revise care plans as necessary. This was evident for 12 of 37 residents selected for review during this survey (#4, #10, #16, #23, #54,# 68, #70, #77, #86, #95, #103, & #114) . The findings include: 1a. On 04-24-19 at 09:28 AM, surveyor interview with resident #77 revealed that that he/she had not been invited to participate in a care plan meeting with the facility staff to discuss his/her plan of care. On 04-24-19 at 12 PM, surveyor interview with the fourth floor unit manager revealed that the interdisciplinary team uses a care plan meeting sign-in sheet to document the meeting and who was in attendance. There was no documented evidence in resident #77's record that the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-04-29 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor record review and facility staff interviews, it was determined that the facility staff failed to follow physicians' orders. This was evident for 3 of 37 residents reviewed during this survey (#21, #4 & #1) . The findings include: 1a. On 04-29-19, review of resident #21's clinical record revealed a new order, written on 01-30-19, to administer Melatonin for sleep. However, there was no evidence that the Melatonin was given on 01-31-19 as ordered. b. Further review of the physician order, dated 01-31-19, revealed that a diabetic medication, Glipizide 5 mg, was prescribed for resident #21 daily at 6 AM. However, there was no evidence that the diabetic medication was given on 02-01-19. Based on the facility's medication inventory report, Glipizide 5 mg was available on 02-01-19. On 04-29-19 at 2 PM, interview with the Administrator and the Director of Nursing revealed no additional information. 2a. On 04-24-19, review of resident #4's clinical record revealed that the attending physician ordered Midodrine 5 mg be administered three times a day for hypotension upon…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-04-29 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of facility's Quality Assurance and Performance Improvement (QAPI) program, review of previous Centers for Medicare and Medicaid Services (CMS) 2567 forms and interviews with the Administrator and the Director of Nursing, it was determined that the facility's QAPI committee failed to monitor the corrective actions related to advance directives and care plan revisions. The findings include: On 04-29-19, surveyor review of the CMS 2567 form revealed that a deficiency related to advance directives was identified on 10-17-18 during a complaint survey. In addition, a deficiency related to care plan revision was identified on 11-18-19 during another complaint survey. Further review of the facility's plan of correction revealed the alleged date of compliance was 01-04-19 for advance directives and care plan revisions. The Director of Nursing (DON) would audit weekly for 2 months and then monthly for 2 months to ensure the Maryland Order for Life Sustaining Treatment (MOLST) form, advance directives and face sheets are complete and accurate. In addition, the DON…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-04-29 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor observations, record review, and interviews with residents and facility staff, it was determined that the facility failed to allow a resident the ability to choose whether to participate in group activities or eat in the dining room. This was evident for 1 of 3 residents selected for review of the choices care area during the survey (#77). The findings include: On 04-23-19 at 04:16 PM, surveyor observation revealed an isolation cart in front of resident #77's room and instructions to see the nurse prior to entering the room. On 04-25-19, review of resident #77's clinical record revealed a physician's order written on 04-22-19 for contact isolation due to a urinary tract infection. On 04-25-19 at 01:05 PM, interview with resident #77 revealed that he/she would like to leave their room to participate in group activities and eat meals in the dining room but he/she has not been allowed to leave their room since they were put on contact isolation precautions. Surveyor observation revealed the resident was lying in bed with a Foley catheter (a flexible tube that a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-29 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor record reviews, interviews with the residents, resident representatives and facility staff, it was determined that the facility failed to recognize the inconsistency between the resident's physician order and the resident's Maryland Medical Orders for Life-Sustaining Treatment (MOLST) form. This finding was evident for 2 of 6 residents selected for the advanced directive review during this survey (#16 and #35). The findings include: 1. On 04-29-19, surveyor review of resident #16's MOLST form, dated 07-25-11, revealed that the resident's representative selected the option to perform cardiopulmonary resuscitation (CPR) if a cardiac and/or pulmonary arrest occurs. However, further review of resident #16's monthly physician orders for 01-01-19 and 02-01-19 signed by the physician on 02-18-19, and monthly physician orders for 03-01-19 signed by the physician on 03-05-19, revealed that an order was written for Do Not Resuscitate (DNR) if a cardiac and/or pulmonary arrest occurs, which was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · D2019-04-29 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of clinical records, the facility's policy and procedures, and interviews of the facility staff and the resident's responsible party, it was determined that the facility staff failed to notify the physician or the responsible party in a timely manner when there was a change in condition or treatment. This finding was evident for 2 of 4 residents selected for notification of change review (#21 & #90). The findings include: 1. On 04-29-19, review of resident #21's weight record revealed that the resident's admission weight was 151 lb. The resident's weight dropped to 137 lbs., 11 days after admission to the facility. Therefore, a re-weigh was done on 01-09-19, which confirmed a 14 lbs. weight loss in 12 days for resident #21 after admission. However, there was no documented evidence that the attending physician or nurse practitioner (NP) were notified about this unplanned, significant weight loss. Further review of the facility's policy and procedure related to unplanned weight loss revealed that the facility staff were instructed to report to the physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-04-29 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record, surveyor observation, interviews with the resident and facility staff, it was determined that the facility's dietician failed to ensure dietetic standards of practice regarding resident #67's weight loss. This finding was evident for 1 of 13 residents selected for the Food/Nutrition review (#67). The findings include: On 04-24-19, surveyor review of the clinical record for resident #67 revealed that the attending physician ordered the facility staff to obtain daily weights in the morning for the resident. Additionally, if there was a weight gain of 2-3 lbs. (pounds) overnight, or 4-5 lbs. over a 5 day period, then the facility staff were to notify the attending physician. Review of the March and April 2019 weight summary for resident #67 revealed that staff documented the resident's weight to be 191.2 lbs. on 03-31-19. However, on 04-01-19, the weight was recorded at 168.6 lbs. Therefore, the documented weights would indicate that the resident had a weight loss of 22.6 lbs. within a 24 hour time period. Nursing documentation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-04-29 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and interviews with residents and the facility staff, it was determined that the facility staff failed to refer resident #70 for low vision services. This finding was evident for 1 of 2 residents selected for the communication-sensory review (#70). The findings include: On 04-23-19 at 9:29 AM, surveyor interview of resident #70 revealed the resident was alert and oriented. The resident stated he/she could not see the surveyor clearly. On 04-23-19 at 1 PM, a lunch tray with chicken and squash was served to resident #70 in their room. The resident observed the lunch tray and told the surveyor that the brussels sprouts did not look good. The surveyor clarified with the resident that the vegetable was squash, not brussels sprouts. After the resident tasted it, he/she confirmed that it was squash, not brussels sprouts. On 04-29-19, review of the consultations dated on 10-03-17 and 06-27-18 revealed that resident #70 was recommended for low vision evaluation/services. However, there was no evidence that the resident was referred for low…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-04-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor observation, review of the clinical record and interviews with the resident and the facility staff, it was determined that the facility staff failed to secure resident #76's lighter. This finding was evident for 1 of 6 residents selected for the accidents review (#76). The findings include: On 04-24-19 at 10:45 AM, surveyor interview of resident #76 revealed that the resident smoked and kept their own lighter in a locked drawer in the resident's room. The resident further stated that he/she could smoke anytime in the designated smoking area without supervision. The green/blue lighter was observed in the nightstand drawer during the interview. On 04-26-19, surveyor review of the smoking evaluation, dated 12-06-18, revealed that the resident was evaluated to be a safe smoker. The resident smoked occasionally. Most of the time, the resident smoked with their spouse present. Further review of the smoking rules, which was signed by resident #76 and spouse in 2016, revealed that the lighting materials should be given to the facility nurses after return from smoking if…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-29 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews with residents and facility staff, it was determined that the facility staff failed to provide pain management medication as ordered by a physician. This was evident for 2 of 2 residents selected for review of pain management during the survey (#1 & #70). The findings include: 1. On 04-23-19 at 9:15 AM, surveyor interview with resident #1 revealed that the resident experienced chronic pain, which increased during physical activity. On 04-24-19, surveyor review of resident #1's clinical record revealed that he/she participated in physical therapy from 04-04-19 to 04-17-19, and occupational therapy from 04-04-19 to 04-19-19. In addition, there was a physician's order, written on 04-09-19, to give resident #1 a specific pain medication one hour before therapy. On 04-09-19, the physician documented that resident #1 requested pain medication for chronic pain, especially prior to therapy. There was no evidence in the clinical record that the pain medication was given before therapy on 04-11-19 and 04-16-19 through 04-19-19. On 04-26-19 at 02:15 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-29 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor record review and interviews with facility staff, it was determined that the facility staff failed to implement nonpharmacological behavioral interventions for a resident using as needed psychotropic medication. This was evident for 1 of 5 residents selected for the unnecessary medication review (#77). The findings include: On 04-24-19, surveyor review of resident #77's clinical record revealed an active physician's order for an as needed anti-anxiety medication from 11-29-18 until 04-05-19. Review of the medication administration record revealed that the medication was administered to resident #77 on 11-19-18, 02-17-19, 02-21-19, 03-1-19, 03-02-19, 03-03-19, 03-04-19, 03-05-19, 03-07-19, 03-08-19, 03-12-19, 03-17-19, 03-21-19, 03-23-19, and 03-24-19. However, there was no evidence that any nonpharmacological behavioral interventions were attempted prior to the medication administration. In addition, there was no care plan in the clinical record addressing the use of the anti-anxiety medication or the implementation of any behavioral interventions. On 04-24-19 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-04-29 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and interviews with facility staff, it was determined that the facility staff failed to ensure accurate clinical documentation. This finding was evident for 2 of 37 residents selected for review during this survey (#68, #14). The findings include: 1. The Maryland Medical Orders for Life-Sustaining Treatment (MOLST) is a portable and enduring medical order covering options for cardiopulmonary resuscitation and other life-sustaining treatments. The medical orders are based on the resident's wishes about medical treatments listed on the form. On 04-24-19, surveyor review of the clinical record for resident #68 revealed that the resident's family member was identified as the designated surrogate decision maker. Further review of the 2012 social services evaluation revealed that resident #68 had no Advance Directives at that time. Additionally, the March 2018 social services progress note indicated that the resident had no Advance Directives at this time, MOLST in chart to be updated by MD (medical doctor) as needed. Further record review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2018-04-30 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of administrative records and staff interview, it was determined that the facility staff failed to identify and correct systemic areas requiring performance improvement. This finding includes: On 04-27-18 at 9:10 AM, interview with the dietitian regarding the monitoring of weight loss revealed the facility had no facility employed or consulting dietitian from the beginning of February until his/her start date in mid April. As a result, nutritional assessments were completed by the nursing staff. In addition, the interview also revealed at the time of survey the facility had no infection control preventionist. There was no evidence of surveillance or reporting of antibiotic utilization. Although the facility had an antibiotic stewardship policy there was no evidence that the program had been implemented. Further investigation of radiology results revealed a pneumonia outbreak during the months of February and March which were not reported to the appropriate authorities such as the communicable disease department. There was no evidence of a system for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2018-04-30 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and facility staff interview it was determined that the facility failed to provide a clinical rationale on a declined Gradual Dose Reduction (GDR). In addition, the pharmacist failed to identify that Gradual Dose Reductions had not been attempted for psychotropic drugs. This finding was identified for 4 of 32 residents selected during the survey. (#23, #68, #11, #52) The findings include: 1. On 04-25-18 surveyor review of the clinical record revealed that resident #23 was receiving an antipsychotic medication since 08-23-16. Further review of the clinical record revealed that on 12-17-17 the pharmacist notified the physician that resident #23 had not had any recent behaviors documented, that a GDR of the antipsychotic had not been attempted. As a result, the pharmacist asked the physician to determine if resident #23 was a candidate for a GDR. On 12-20-17 the physician documented on the pharmacist's medication review continue for 30 days. No rationale was offered as to why the GDR was clinically contraindicated documented by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2018-04-30 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor review of the clinical record and facility staff interview it was determined the facility failed to ensure residents who were prescribed psychotropic medications received Gradual Dose Reductions (GDR) in an effort to discontinue the medication. This finding was evident for 4 of 32 residents selected during the survey. (#23, #68, #11, and #52) The findings include: 1. On 04-25-18 surveyor review of the clinical record for resident #23 revealed the resident was prescribed an antipsychotic for delusions since 08-23-16, and an antidepressant for depression since 08-26-18. Surveyor review of the nursing notes revealed no evidence of behavior issues or delusions. On 04-25-18 surveyor observation of resident #23 revealed no evidence of behaviors or delusions. On 04-25-18 at 11 AM surveyor interview with the unit manager revealed that resident #23 occasionally had behaviors where the resident was resistive to care. However, there was no documented evidence of these behaviors. Further review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2018-04-30 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor observation, review of the clinical records and facility infection control policy and staff interview, it was determined that the facility staff failed to maintain the appropriate precautions to prevent the spread of a multi-drug resistant organism. This finding was evident for 1 of 32 records reviewed during the survey. (#21). The findings include: On 04-25-18 at 2:12 PM, review of the clinical record for resident #21 revealed a hospital Discharge summary dated [DATE] which informed facility staff the resident was to continue treatment for the multi-drug resistant organism for 10 days intravenously. Further review of the clinical record for resident #21 revealed no physician's order for contact precautions. Surveyor observation revealed no precautionary sign or instructions for visitors to check at the nurses station prior to entering the room, and no resident care equipment in or near the resident's room. Review of the facility infection control policy revealed contact precautions were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-04-30 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on surveyor review of the clinical records and staff interview it was determined that the facility staff failed to develop a comprehensive resident centered care plan to meet the residents clinical condition. This finding was evident for 1 of 32 residents selected for review during the survey. (#210). The findings include: On 04-25-18 at 2:00 PM, review of the clinical record for resident #210 revealed multiple medications including but not limited to Eliquis (an anticoagulant/blood thinner to prevent blood clots) 2.5 mg tablet two times a day. However, there was no evidence in the clinical record of a care plan addressing the potential risks of bleeding/bruising or other side effects associated with anticoagulant use for resident #210, or interventions to prevent the associated risks. On 04-25-18 at 2:15 PM, surveyor interview with the administrator and director of nursing (DON) revealed no additional information.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-04-30 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record it was determined that the facility staff failed to coordinate the care necessary to insure follow up visits with neurology and urogynecology physicians. This finding was evident for 1 of 32 residents selected for review during the survey. (#36) The findings include: On 04-26-18, review of the clinical record for resident #36 revealed a physicians order dated 02-20-18 from the urogynecologist to follow up in one month as the physician ordered new medication for the resident during the 02-20-18 visit. An appointment was scheduled for 03-30-18 at 3:00 PM. Upon further review, there was no evidence in the clinical record that resident #36 went for the follow-up appointment, and there was no documentation in the record to explain why the follow up appointment did not occur. In addition, resident #36 had a neurology consultation on 03-02-18. The neurologist determined the resident needed additional tests to facilitate a diagnosis, so a follow up appointment in one month was ordered. The follow up appointment was scheduled for 04-06-18 to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-04-30 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and interviews with resident and facility staff, it was determined that the facility staff failed to adequately manage a resident's pain on admission. This finding was evident for 1 of 32 residents (#261) selected for the survey, and was the result of the investigation of complaint #MD00125656 which was valid. This finding includes: On 04-27-18 surveyor review of the clinical record revealed that resident #261 was admitted to the facility on 04-05-18 after hip surgery. On the evening of admission, the resident complained of pain in the left hip rated in severity as a 6 on a scale of 1-10. The facility staff administered Tylenol 650 mg by mouth for the pain at 9:00 PM. There was no documentation in the clinical record to reflect whether the Tylenol was effective in alleviating resident #261's pain. Review of the hospital discharge summary for resident #261 revealed a physicians order for the narcotic pain medication, Vicodin 5-325 (5mg Hydrocodone and 325mg acetaminophen). The Vicodin order included the following administration dosage…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2019-04-29 · tag F0850 — failed to provide social-work services — widespread
    Hire a qualified full-time social worker in a facility with more than 120 beds.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of administrative records and interviews facility staff, it was determined that the facility failed to employ a full time social worker between 02-23-19 and 04-22-19. The findings include: The facility is licensed for 147 beds. The census at the time of the survey was 105. Federal regulations require that any facility with more than 120 beds must employ a qualified social worker on a full-time basis. On 04-29-19 at 09:35AM, surveyor interview with the social worker (staff #3) revealed that they currently work part-time, approximately 15-18 hours a week. Staff #3 revealed that the facility had recently hired a new, full-time social worker and prior to that hire, staff # 3 was the only licensed social worker employed at the facility during the period of 02-23-19 through 04-22-19. On 04-29-19 at 2:45PM, surveyor interview with the Administrator, revealed that the facility terminated the employment of the previous full-time social worker on 02-22-19. The facility awaited on corporate approval to hire a new, full-time social worker. The new, full-time social…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2019-04-29 · tag F0712 — pattern
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and interviews with the facility staff, it was determined that the facility staff failed to ensure that the attending physician sees the resident once every 60 days after the first 90 days of admission. This finding was evident for 1 of 37 residents reviewed during the survey (#54). The findings include: On 04-23-19 at 1 PM, resident #54 was observed during dining observation. The resident was non-verbal and required total assistance with feeding and other activities of daily living. On 04-24-19, surveyor review of the clinical record revealed that resident #54 was admitted to the facility in November 2018. The attending physician visited the resident in November & December 2018 and January 2019. However, there was no evidence that the attending physician or his/her nurse practitioner visited the resident in March or April 2019. On 04-25-19 at 8:40 AM, interview with the Administrator and the third floor unit manager revealed they would follow up. On 04-26-19 at 9 AM, interview with the third floor unit manager revealed no additional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2019-04-29 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor observation and interviews with the facility staff, it was determined that the facility staff failed to discard expired medications timely. This finding was evident for 1 of 2 medication rooms observed during the survey. The findings include: On 04-26-19 at 2:30 PM, surveyor tour of the third floor medication room was done with the third floor unit manager. The following expired medications were found in the medication room: 1. Two 8 oz bottles of Advanced Formula Cerovite liquid (lot #20471615) with an expiration date of 12/18 (December 2018) as house stock. 2. One 8 oz bottle of Chlorhexidine Gluconate 4% solution with an expiration date of 2-20-2018 for resident # 69. 3. One 8 oz bottle of Chlorhexidine Gluconate 4% solution with an expiration date of 2-20-2018 for resident # 22. 4. Twenty-six 10ml pre-filled normal saline solution syringes (lot # 714191N) with an expiration date of 11-25-2018 for resident # 68. 5. Thirty 10ml pre-filled normal saline solution syringes (lot #710171N) with an expiration date of 10-10-2018 for resident # 14. On 04-26-19 at 3 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2018-04-30 · tag F0730 — widespread
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of employee files and facility staff interview it was determined that the facility failed to complete performance reviews of nurse aides every 12 months and to provide training based on the reviews. This finding was evident for 3 of 3 nurse aide employee records reviewed during the sufficient staffing task. (#1, #2, and #3) The findings include: 1. On 04-26-18 at 3 PM surveyor review of the nurse aide employee records revealed there was no evidence that nurse aide #1 had a yearly performance review and did not have any training since 2016. On 04-26-18 at 4:15 PM surveyor interview with the administrator confirmed there was no performance review or other training records available. 2. On 04-26-18 at 3 PM surveyor review of the nurse aide employee records revealed there was no evidence that nurse aide #2 had a yearly performance review and did not have any training since 2016. On 04-26-18 at 4:15 PM surveyor interview with the administrator confirmed there was no performance review or other training records available. 3. On 04-26-18 at 3 PM surveyor review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2018-04-30 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on surveyor review of the facility assessment and staff interview it was determined that the facility staff failed to adequately identify and address the human resources needed to provide the necessary care and services required. The findings include: On 04-26-18 surveyor review of the facility assessment revealed no evidence that the facility had determined the overall number of staff and staff competency required to care for the resident population. (Competency is a measurable pattern of knowledge, skills, abilities, behaviors and other characteristics in performance that individuals need to function in their work role successfully.) On 04-26-18 at 4:15 PM surveyor interview of the administrator provided no additional information.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2018-04-30 · tag F0841 — widespread
    Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of administrative records, and interview of facility staff, it was determined that the facility medical director failed to insure adequate implementation of resident care policies. The findings include: On 04-27-18 at 9:10 AM, interview with the dietitian regarding the monitoring of weight loss revealed the facility had no facility employed or consulting dietitian from the beginning of February until his/her start date in mid April. As a result, some nutritional assessments were completed by the nursing staff. In addition, the interview also revealed at the time of the survey the facility had no infection control preventionist. There was no evidence of surveillance or reporting of antibiotic utilization. Although the facility had an antibiotic stewardship policy there was no evidence that the program had been implemented. Further investigation of radiology results revealed a pneumonia outbreak during the months of February and March which were not reported to the appropriate authorities. (Greater than five percent of the average daily census of 109 for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2018-04-30 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — the official record, unedited, may be distressing

    Based on surveyor review of administrative records and facility policy, it was determined that the facility staff failed to demonstrate the presence of required quality assurance committee members for consecutive quarters during 2017-2018. This finding includes: On 04-27-18 at 11:30 AM, interview with the facility administrator to review attendance sheets for the quality assurance committee revealed no evidence presented that the required committee members were present for the months of October 2017, and January, February 2018, in the two consecutive quarters requested by the surveyor. In addition, there was no evidence that contracted services i.e. psychiatric services, radiology services or laboratory services participated in the quarterly quality assurance meetings for the two quarters reviewed.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2018-04-30 · tag F0947 — failed to train nurse aides adequately — widespread
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of employee records, administrative records, facility policy, and facility staff and caregiver interviews it was determined that the facility failed to provide 12 hours of yearly in-service training for nurse aides that included dementia, cognitive impairment, and abuse prevention training. This finding was evident for 5 out of 5 nurse aide employee records reviewed. (#1, #2, #3, #5, #7) In addition, facility staff failed to insure that all nursing assistants who provided hands on care to the residents had received proper training. This finding was evident in a private duty aide hired by family in the facility (resident #36). The findings include: 1. On 04-26-18 surveyor review of the employee training records for staff #1 revealed no evidence of training since 2016. On 04-26-18 at 4:15 PM surveyor interview with the administrator confirmed there was no further evidence that training was provided. 2. On 04-26-18 surveyor review of the employee training records for staff #2 revealed no evidence of training since 2016. On 04-26-18 at 4:15 PM surveyor interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2018-04-30 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record, it was determined that the facility staff failed to determine the resident's decision making capacity and failed to verify the authority of a medical decision maker. This finding was evident for 3 of 32 residents selected for review during the survey. (#36, #69, #210) The finding includes: 1. On 04-26-18 review of the clinical record for resident #36 revealed a Maryland MOLST dated 11-15-17 in which the attending physician certified the orders based on the patients surrogate as per the authority granted by the Health Care Decisions Act. The Maryland MOLST (Medical Orders for Life Sustaining Treatment) is a portable and enduring medical order form covering options for cardiopulmonary and other life sustaining treatments. The Health Care Decisions Act specifies if a patient has not picked a heath care agent, or if no health care agent is available, and the patient is no longer able to make health care decisions personally, as determined by two physicians, a surrogate has authority to make these decisions. The attending physician…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2018-04-30 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and interview with facility staff, it was determined that the facility failed to provide Advanced Beneficiary Notice of Noncoverage (ABN) as required. This finding was identified for 2 of 3 residents selected during the Beneficiary Protection Reviews. (#2 and #8) The findings include: The ABN notice is provided to residents/responsible parties in order to provide information so the resident/responsible party can make a decision to continue to receive services that may not be paid for by Medicare and assume the financial responsibility prior to services ending. 1. On 04-25-18 surveyor review of the clinical record for resident #2 revealed that the last day the resident was covered by medicare benefits was 12-04-17. However, there was no evidence that the ABN notice was provided to resident #2 as required. On 04-25-18 at 2 PM surveyor interview of the administrator provided no additional information. 2. On 04-25-18 surveyor review of the clinical record for resident #8 revealed that the last day the resident was covered by medicare…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2018-04-30 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor review of the clinical record, interview with facility staff and resident, it was determined that the facility staff failed to notify the resident's responsible party or the Ombudsman in writing when a resident was transferred to the hospital. This finding was evident for 4 of 32 residents selected for review during the survey. (#73, #67, #96 and #42). The findings include: 1. On 04-26-18 at 10:30 AM, surveyor review of the clinical record revealed that resident #73 was transferred to the hospital on [DATE] due to increased temperature and vomiting. There was no evidence in the clinical record to indicate that resident #73's responsible party or the Ombudsman were notified in writing about the transfer to the hospital. On 04-27-18 at 1:30 PM, surveyor interview with the ombudsman revealed that no written notification was given regarding resident #73's transfer to the hospital. On 04-27-18 at 1:40 PM, interview with the administrator and director of nursing revealed no additional information. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2018-04-30 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor review of the clinical record(s) resident and staff interview, it was determined that the facility staff failed to provide written information about the bed-hold policy to the resident or their responsible party when a resident was transferred out to the hospital. This finding was evident for 4 of 32 residents selected for review during the survey. (#73, #67, #96, and #42). The finding includes: 1. On 04-26-18 at 10:30 AM, surveyor review of the clinical record revealed that resident #73 was transferred to the hospital on [DATE] due to an increased temperature and vomiting. There was no evidence in the clinical record to indicate that resident #73's responsible party was given a copy of the bed-hold policy as required at the time of transfer. On 04-26-18 at 11:30 AM, surveyor interview with resident #73 revealed that no one told him/her about bed-hold policy prior to being transferred to the hospital. There was no evidence in the clinical record to indicate that a bed-hold policy was given to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2018-04-30 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on surveyor review of the clinical record and facility staff interview it was determined that the facility failed to complete discharge resident assessments as required. This finding was evident for 2 of 4 residents reviewed during the resident assessment task. (#28 and #105) The findings included: 1. On 04-25-18 surveyor review of the clinical record for resident #28 revealed that the resident was discharged from the facility on 12-02-18. Further review of the clinical record revealed no evidence that a discharge assessment was completed as required. On 04-25-18 at 2:30 PM surveyor interview with the administrator provided no additional information. 2. On 04-25-18 surveyor review of the clinical record for resident #105 revealed that the resident was discharged from the facility on 12-22-18. Further review of the clinical record revealed no evidence that a discharge assessment was completed as required. On 04-25-18 at 2:30 PM surveyor interview with the administrator provided no additional information.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2018-04-30 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on surveyor review of the clinical record and facility staff interview it was determined that the facility failed to ensure accuracy of resident assessments. This finding was identified for 3 of 32 residents reviewed during the survey. (#43, #59, and #68) The findings included: The Minimum Data Set (MDS) is a mandated process for clinical assessment of all residents in Medicare or Medicaid certified nursing homes. This process provides a comprehensive assessment of each resident's functional capabilities and health problems to assist nursing home staff provide appropriate care. MDS assessments are required for residents on admission to the nursing facility and then periodically, within specific guidelines and time frames. 1. On 04-25-18 surveyor review of the clinical record for resident #43 revealed Section N- Medications, of an MDS assessment completed on 02-04-18 indicated that resident #43 had not received any of the following medication: antipsychotic, diuretic, or anticoagulant during the 7 day look back period. However, further review of the clinical record revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2018-04-30 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on surveyor review of the clinical record(s) and staff interview, it was determined that facility staff failed to provide evidence that a written summary of the baseline careplan was done and provided to the resident/representative. This finding was evident for 2 of 32 residents selected for survey. (#40 and #42) The findings include: 1. On 04-24-18, review of the hospital Discharge summary dated [DATE] revealed that resident #40 was admitted to the facility with multiple pressure areas, a suprapubic catheter with a multi-drug resistant urinary tract infection. (a suprapubic catheter is surgically placed to drain urine from the bladder to a collection bag) and a diagnosis of failure to thrive. There was no evidence in the clinical record that a baseline careplan had been developed or provided to the resident/family member prior to development of the comprehensive care plan. On 04-27-18 at 9:20 AM, interview with the social worker revealed no additional information. 2. On 03-29-18, review of the clinical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
MONTGOMERY OPERATOR HOLDCO, LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 03/01/2022
GREEN, DOVIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 03/01/2022
MERMELSTEIN, BORUCHIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 03/01/2022
ZAGER, NACHUMIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 03/01/2022
LOFTON, CHRISTOPHERIndividualW-2 MANAGING EMPLOYEEsince 03/01/2022
STERN, SAMUELIndividualCORPORATE OFFICERsince 03/01/2022

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$24.6M
Net patient revenuemost recent cost report
+2.1%
Operating marginrevenue minus expenses
$8.6M
Related-party expense36% of expenses
Who pays — share of resident-days
Medicaid 58%Medicare 34%Other / private 8%

This home reported $8.6M paid to related parties — landlords or management companies under common ownership — equal to about 36% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$462per resident / day
operating cost
$14,052per month
≈ monthly operating cost
$472per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MD

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maryland Medicaid page.

Typical monthly cost in Maryland
$12,927/mo
Nursing home (semi-private)
$14,448/mo
Nursing home (private)
$7,173/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 215272. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2021-01-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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