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Dennett Rehab Center

1113 Mary Drive, Oakland, MD 21550 · For profit - Limited Liability company · 99 certified beds · (301) 334-8700 Medicare & Medicaid certified

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Abuse/neglect citations on record (F0600, F0602) — most recent Mar 20251 immediate-jeopardy citation1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)$32,938 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Mar 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $32,938 in federal fines (most recent 2024-11-20)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)
  • about 19% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
311 N 4th St · (301) 334-8171 · Call to confirm hours
Pharmacy
13164 Garrett Hwy · (301) 334-9129 · Call to confirm hours
Grocery
458 Weber Rd · (301) 533-0522 · Call to confirm hours
Park
Southern Garrett High School, 345 Oakland Dr · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased32.2%20.4%15.4%worse
Long-stay residents who lose too much weight7.5%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder2.1%0.5%0.9%worse
Long-stay residents with a urinary tract infection1.9%1.5%2.0%typical
Long-stay residents with depressive symptoms15.1%22.8%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.4%2.4%3.3%worse
Long-stay residents whose ability to walk worsened21.5%22.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication27.1%16.7%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%96.6%95.3%typical
Long-stay residents with pressure ulcers4.6%5.9%4.7%typical
Long-stay residents with worsening bladder/bowel control21.6%25.0%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table19.3%13.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine96.1%80.6%79.4%better
Short-stay residents rehospitalized after admission18.0%21.0%22.6%better
Short-stay residents with an outpatient ER visit17.8%9.8%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.231.331.67worse
Long-stay outpatient ER visits per 1,000 resident days1.971.201.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

42.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 79 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

42.6%U.S. median 51.5%
Got home and stayed home
9.7%U.S. median 10.7%
Went back to hospital
30.2%U.S. median 56.6%
Met the expected recovery
0.19U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy

Met the expected recovery: 30.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 43 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 19% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 24% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF42.6%CMS range 34.3–54.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.7%CMS range 6.3–14.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge30.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge16.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge18.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified75.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting20.7%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge60.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay3.9%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened5.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization9.8%CMS range 6.5–15.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.381.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.59
RN hours/ resident / day
0.77
LPN hours/ resident / day
1.92
Aide hours/ resident / day
3.27
Total nurse hours/ resident / day
0.34
RN hoursweekends
53.6%
Total nursing turnover
52.9%
RN turnover

How full it usually is: this home is certified for 99 beds and averages 84.6 residents a day — about 85% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.27 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.59 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.92 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.93 hrs/resident/day on weekends vs 3.41 on weekdays — 14% thinner on weekends. RN hours go from 0.69 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2026-03-16)
11
at the previous standard inspection (2024-11-20)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

58 citations, most serious first. The 15 most serious are shown; the remaining 43 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-11-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of a facility reported incident, medical record review, observation and interview, it was determined facility staff failed to prevent residents assessed to be at risk for elopement from eloping from the facility (Resident #202 and #204). This was evident for 2 of 7 residents reviewed for elopement. This resulted in an immediate jeopardy for the residents at risk for elopement on 2/15/23 and again on 2/6/24. After the elopement for both incidents, the facility put a plan in place to ensure that no other residents eloped from the facility. Review of the facility's plan of correction, implemented immediately after the facility gained knowledge of the elopements on 2/15/23 and 2/6/24, resulted in the citation being cited as past noncompliance. After removal of the immediacy, the deficient practice continued with a scope and severity of D with potential for more than minimal harm for the remaining residents. The findings include: 1. Review of Facility Reported Incident MD00189063 revealed Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Immediate jeopardy · Jcited before2024-02-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, it was determined that the facility failed to provide treatment and care in accordance with the physician's order to administer a pureed diet with honey-thickened liquids to Resident #1 and failed to follow standards of care following a life-threatening choking event. The facility's failure resulted in Immediate Jeopardy when Resident #1 on 12/20/23, suffered a choking episode and subsequently died. This was identified for 1 of 6 residents reviewed during a complaint survey. On 01/25/24 an Immediate Jeopardy (IJ) was identified. The facility Administrator received the IJ template on 01/25/24 at 4:10 PM and was notified that there was Immediate Jeopardy (IJ) identified due to the above failures. The facility IJ abatement plan was accepted on 01/24/24 at 9:45 PM. The findings include: The State Survey Agency (SA) received a complaint (MD00201673) indicating that Resident #1 had choked on food and died in December 2023. Review of Resident #1's closed medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-10-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, facility policy review, and the American Diabetes Association Guidelines, the facility failed to follow a physician's order for blood glucose monitoring and failed to assess a blood glucose level on an unresponsive resident with a known diagnosis of diabetes mellitus for 1 (Resident #8) of 4 sampled residents reviewed for diabetic management. This failure resulted in harm, as the resident was sent to the hospital unresponsive for a critical blood glucose level of 29.Findings included: A facility policy titled, Diabetes - Clinical Protocol, revised 12/2020, revealed, Assessment and Recognition: 1. As part of the initial assessment, the physician will help identify individuals with elevated blood sugar, impaired glucose tolerance, or confirmed diabetes, as well as factors that may influence glucose tolerance; for example, medications including prednisone, thiazide diuretics or some antipsychotic medications. The policy continued, Related Considerations 1. Risk of hypoglycemia should be considered in any treatment plan, as it is a significant and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-02-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, job description review, medical record review, observations, and interviews, the facility failed to provide the needed assistance and supervision with meals. The facility's failure resulted in harm when Resident #1 was left alone and choked after consuming a slice of pizza. This was identified for 1 of 6 residents reviewed during a complaint survey. The findings include: The State Survey Agency (SA) received complaint allegation (MD00201673) indicating that Resident #1 had choked on food and died in December 2023. Review of Resident #1's closed medical record revealed a Speech and Language Pathologist's (SLP) assessment summary of Resident #1 ability to safely swallow, dated 01/16/20, that indicated: SLP is recommending continuing with a pureed diet with honey-thickened liquids. It is not recommended to give resident cookies or finger foods by request, as this does not follow the LRD (least restrictive diet). Other options for safe and optimal nutrition may need to be considered in the future. Risk Factors: Due to the documented physical impairments and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2019-07-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review, facility documentation review and staff interview, it was determined that the facility staff failed to protect a resident (Resident #94), who was totally dependent on staff for all aspects of activities of daily living, from an accident with injury. The failure of staff to follow the resident's person-centered care plan after transferring the resident from the bed to the wheelchair, by not securing the vest restraint and having the second staff member stay in the room until the vest restraint was secure, resulted in the resident falling face forward onto the floor and sustaining a laceration which required 4 sutures and a likely non-displaced nasal bone fracture. Additionally, the staff failed to follow physician's orders and a care plan for a second resident (Resident #28) who was a fall's risk. This was evident for 2 (#94, #28) of 4 residents reviewed for accidents. The findings include: Review of Resident #94's medical record on 7/10/19 revealed that Resident #94 was admitted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-12 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and facility policy review, the facility failed to ensure a nurse followed a physician's order for wound care for 1 (Resident #3) of 3 sampled residents reviewed for wound care.Findings included: A facility policy titled, Wound Care, revised 10/2010, revealed, 12. Remove dry gauze. Apply treatments as indicated. The policy specified, 2. Report other information in accordance with facility policy and professional standards of practice. An admission Record revealed the facility admitted Resident #3 on 04/20/2026. According to the admission Record, the resident had a medical history that included a diagnosis of dementia. An admission Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 04/26/2026, revealed Resident #3 had a Brief Interview for Mental Status (BIMS) score of 7, which indicated the resident had moderate cognitive impairment. The MDS indicated the resident had skin tear(s). Resident #3's Order Recap Report for the timeframe 04/01/2026 - 06/30/2026, revealed an order dated 05/01/2026 to cleanse the skin tear on the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-16 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interviews, it was determined that the facility failed to employ a qualified kitchen manager and/or a full-time dietician to execute the functions of the food and nutrition service. ServSafe is an accredited food and beverage training and certificate program administered by the US National Restaurant Association. The goal is to prevent foodborne illnesses based on a set of guidelines to improve safety and hygiene in food preparation.To become a Certified Dietary Manger (CDM), one must complete and pass an exam through an accredited program administered by the Association of Nutrition and Foodservice Professionals.The findings include:On 3/11/26 at 10:04 AM during observation of the kitchen, Surveyor observed the Kitchen Manger directing/instructing other kitchen staff to perform kitchen tasks. The Kitchen Manager (Staff #16) identified herself as the Kitchen Manager.During an interview, she acknowledged that she lacked qualifications and stated, I have to complete ServSafe and my CDM program. She reported that she communicates with a dietician twice a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-16 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, food tray sampling, and observation, it was determined that the facility failed to provide food that was appetizing in temperature, palatability, and flavor. This was evident during random resident interviews and food tray sampling. This had the potential to impact all residents.Findings included:On 3/11/26 at 11:59 AM, during an interview, Resident #7 reported that the food served at the facility was poor. The chicken was described as tough and difficult to cut.On 3/11/26 at 10:19 AM, Resident #8 reported that food portions were small. During a subsequent interview on 3/12/26, the resident reported that the food, specifically the meat, was overcooked.On 3/13/26 at 9:50 AM, the resident council president, Resident #81, was interviewed. The resident reported that concerns had been shared during resident council meetings indicating that the food was often cold and not good.On 3/16/26, an observation of lunch tray delivery was conducted. The tray was loaded onto the food cart at 11:46 AM and left the kitchen in route to the dining room at 12:17 PM. The tray was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-16 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interviews, the facility failed to store and prepare food in accordance with professional standards for food service safety. This was evident by unsanitary conditions and unlabeled food items throughout the kitchen and storage areas observed during the kitchen survey. The findings include:On 3/11/26 at 9:00 AM, the surveyor observed color-coded labels with the printed acronym [NAME] (received, opened, expired). None of the labels included the date to indicate received, opened and expired.On 3/11/26 at 10:00 AM, the surveyor and Staff #16 observed the entire kitchen and multiple storage areas.During the observation, Staff #16 verbally acknowledged the following:None of the labels included the date to indicate received, opened, and expired on most, if not all, items.A approximate sized 4'X4' patch of ice was on the freezer floorFrozen condensation on the condensing unitThe oven and stove top had significant grease and food build-upFood debris and trash was accumulated in the tracks…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-03-16 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and staff interviews, it was determined that the facility failed to maintain safe operating kitchen equipment. This was evident for the steamer equipment observed during the kitchen survey.On 3/11/26 at 10:04 AM during observation of the kitchen, it was observed that the steamer's on indicator light was dark and that no heat emanated from the steamer. In an interview, the Kitchen Manager (Staff #16) confirmed it hasn't worked for quite a while. She stated that she had verbally reported the broken equipment to the maintenance director.On 3/12/26 at 8:06 AM, during an observation of the kitchen with the Nursing Home Administrator (NHA), it was noted that the on indicator light appeared to be on.In an interview, Staff #16 reported, it doesn't work right. When you open the door hot water spills out. It's not safe.The NHA heard and acknowledged the concern.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-16 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, it was determined that the facility failed to ensure resident dignity was maintained. This was evident for 1 (Resident #74) of 1 Resident observed for dignity.The findings include: On 03/15/26 at 8:20 PM, during an evening observation, the surveyor observed Resident #74 in their bed from the hallway. The resident was unclothed, uncovered, and fully exposed. No direct care was being provided to the resident during this observation. No curtain was pulled for resident privacy or dignity. The surveyor stood further down the hallway, observing from a distance as three facility staff passed Resident #74's open door, where they remained exposed until approximately 8:35 PM.On 03/15/26 at 8:45 PM, during an interview with the nursing home administrator, they were made aware of the concern regarding Resident #74's dignity.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-16 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, it was determined that the facility failed to ensure a system was in place to review, communicate, and implement pharmacy recommendations following a physician response. This was identified for 5 of 6 residents (#'s 17, 46, 27, 7, 66), reviewed for unnecessary medications.The findings include: 1.On 3/12/26 at 9:00 AM, a review of physician orders for Resident #17 revealed an order for Risperdal Oral Solution 1 mg/mL (risperidone), give 1 mg by mouth every morning and at bedtime for dementia. On 3/12/26 at 10:57 AM, review of the pharmacist's monthly medication review (MMR), dated 2/12/26, identified a recommendation stating the resident was receiving Risperdal for dementia without a diagnosis to support use. The pharmacist noted acceptable indications include schizophrenia, delusional disorder, bipolar disorder (mania), depression with psychotic features, and other psychotic disorders. On 3/12/26 at 10:59 AM, further review of the MMR revealed the physician documented okay and signed the recommendation on 2/12/26. On 3/12/26 at 12:05 PM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-16 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews it was determined that the facility failed to ensure resident records were kept private. This was evident when a resident's medical record (Resident #37) was left visible on a computer screen on 1 of 4 nursing stations observed after hours during the survey.The findings include:On 3/15/26 at 8:12 PM an observation of the 600/700 hallway of the facility was conducted. The nurses station was unoccupied at the time. A large computer screen on the desk was open to Resident #37's electronic chart and visible. On 3/15/26 at 8:18 PM an interview was conducted with the Activities Director (Staff #12) who had walked up to the surveyor who was still at the 600/700 nurses station. This surveyor asked Staff #12 to make a copy of the scheduled/assignment sheet and she proceeded to remove the schedule from the wall, brought it to the nurses station printer, which was located next to the computer screen with the resident's name showing, made a copy of the assignment sheet and gave it to the surveyor, then put the original schedule back on the wall.On 3/15/26 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observations, and interviews, it was determined that the facility failed to ensure physician orders were implemented. This was evident for 1 (Resident #1) of 5 residents reviewed for accidents during the survey.The findings included: On 3/11/2026 at 11:31 AM, Resident #1, admitted to the facility for rehabilitation, was interviewed. The resident had no documented cognitive impairment and reported doing well with no complaints regarding care.On 3/12/26 at 4:30 PM, a review of Resident #1's physician orders revealed the following order: apply Tubi grips to bilateral lower legs in the morning and remove at night, everyday shift, with a start date of 1/17/2026.On 3/12/26 at 5:05 PM, Resident #1 was observed sitting up in bed, talking with a visitor, fully dressed and wearing shoes. Observation revealed the resident was not wearing Tubi grip stockings.On 3/12/2026 at 5:10 PM, Nurse Staff #17 and the surveyor observed Resident #1's legs. Nurse Staff #17 confirmed that the resident was not wearing Tubi grip stockings. The nurse searched the room but was unable to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-16 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, and record review it was determined that the facility failed to establish systems to accurately reconcile controlled medications using acceptable standards of practice. During observation of the facility narcotic books, it was observed that 2 of 3 narcotic count sheets did not accurately reconcile and document narcotic count during the survey.The findings includeThe standard of practice for narcotic reconciliation is conducted at the end-of-shift with two licensed personnel, the on-coming licensed personnel and the out-going licensed personnel, who verify the count of all controlled medications by signature on the narcotic count sheet.Reconciliation refers to a system of recordkeeping that ensures an accurate inventory by accounting for controlled medications. The reconciliation process identifies loss or potential diversion of controlled medications, minimizes the time between the actual loss or potential diversion and follow-up to determine the extent of loss. On 3/11/26 at 9:36 AM Licensed Practical Nurse (LPN #14) and this surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 43 citations
  • Potential for harm · Dcited before2026-03-16 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview it was determined that the facility failed to ensure medications were secured and accounted for as evidenced by observation of a resident's medications which were left at the resident's bedside. Maintain and secure controlled medications in a separately locked, permanently affixed compartment. This was evident for 1 (Resident #2) during a random observation and 1 out of 3 refrigerators reviewed for medication storage during a surveyThe findings include:Controlled Medications are substances that have an accepted medical use, have potential for abuse, and may also lead to physical or psychological dependence. These medications fall under US Drug Enforcement Agency (DEA) Schedules II-V.1.) Resident #2 was re-admitted to the facility in February 2026 after a hospitalization for surgical repair of their fractured right hip. The resident's diagnoses included, but were not limited to, right neck of femur [hip] fracture and mild intellectual disability. On 3/15/26 at 8:04 PM an observation and interview with Resident #2 was conducted. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-16 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, it was determined that the facility failed to ensure communication and collaboration on end of life care with the hospice agency. This was evident for 1 (Resident #78) of 1 residents reviewed for hospice and end of life care. The findings include:On 03/12/26 at 2:49 PM Resident #78's care plan indicated they were under Hospice of [NAME] County's care. Resident #78's care plan described they would have assistance with coping issues related to terminal illness and family would be provided emotional support to cope with the resident's decline and entry into Hospice. The care plan further indicated that the facility would update [NAME] County Hospice and the family of any changes, including significant changes, falls, and uncontrolled pain or discomfort.On 03/12/26 at 3:05 PM Resident #78's record was reviewed and revealed a progress note entered on 03/05/26 at 01:00 AM by Staff #4, a Licensed Practical Nurse (LPN), indicating: Resident #78 had been very agitated that evening.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, it was determined that the facility failed to ensure that licensed personnel used proper hand hygiene during medication administration to prevent and minimize the spread of infections. This was evident for two out of three licensed personnel (LPN #23 and LPN #25) observed during the medication administration task.Enhanced Barrier Precautions (EBP) are an infection control intervention designed to reduce transmission of multidrug-resistant organisms (MDROs) in nursing homes. EBP involve the use of Personal Protective Equipment (PPE) such as gown and glove use during high-contact resident care activities.The findings include:On 3/11/26 at 4:00 PM the surveyor observed Licensed Practical Nurse (LPN #23) exit room [ROOM NUMBER], approach the hall medication cart, retrieve medication, re-enter the room and exit the room without proper hand hygiene.On 3/11/26 at 4:04 PM the surveyor observed LPN #23 assist Resident #56 to the restroom and to bed. An EBP sign and PPE hung on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-05 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, review of facility reported incidents and facility policy, it was determined that the facility failed to treat a vulnerable resident with respect and free from verbal abuse. This was evident during a complaint survey and a random observation of staff and resident interactions (Resident #39). The findings include: 1. During the tour and observation of resident care and staff activities on 3/3/25, Resident # 39 was observed at different times either rolling up and down the halls on all units in his/her wheelchair or scooting around on the floor on his/her buttocks. When the resident was observed on his/her buttocks previously staff had guided him/her back to his/her respective room where the resident stayed for a time before coming back out again scooting along the floor. This activity would occur repeatedly throughout the day. At approximately 1:06 PM Resident #39 was observed scooting up the hall from his/her room towards the nursing station. Staff GNA #5 at this time was heard saying here he comes again, he needs to be 1:1. At this time Resident #39…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-05 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the review of a facility reported incident #MD00214913, #MD00214911 and #MD00213420, medical record review, interview with facility staff and review of facility policies, it was determined that the facility failed to ensure that residents medications were secure, maintained and free from misappropriation. This was evident for 2 of 3 (#1 and #17) residents reviewed for medication misappropriation. This was identified a D of past non-compliance for facility reported incidents MD00214913 and MD00214911 for F602. The findings include: Review on 3/3/25 at 10:30 AM of the facility reported incidents #MD00214913 and #MD00214911 revealed concerns related to narcotic discrepancies and misappropriation. According to facility reported incident #MD00213420 occurring on 1/9/25, a family brought medications from home to the facility for Resident #302, which included Ativan (sedative). Unfortunately, about a week or so after they were discharged home, they alleged that the Ativan bottle they brought home no longer contained Ativan but metformin (diabetic medication). They called the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-03-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, record reviews, and policy reviews, the facility failed to follow infection control and prevention guidelines as follows: The facility staff did not don (put on) personal protective equipment (PPE) prior to entering a resident room and providing hands on care. This was evident during the random observation of staff to resident interactions and patient care. This failure had the potential to affect the spread of infections and involved Resident (39) The findings include: During the tour of the facility and observation of resident and staff practices, on 3/3/25 at approximately 12:45 PM, this surveyor observed LPN #3 in the room of Resident #39, with Resident #39 and GNA #4. Resident #39 was due for nutrition to be administrated via the gastrostomy tube (medical device that provides a direct route to the stomach for nutrition and medication). At this time s/he was very active and not responsive to the requests from LPN #3 to sit and let her administer the fluid bolus. GNA #4 was attempting to hold Resident #39's right arm and they both hollered for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-11-20 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of complaints, interview, and documentation review, it was determined that the facility failed to have sufficient nursing staff to meet the needs of the residents. This was evident for 9 of 21 complaints submitted to the Office of Health Care Quality (OHCQ), the regulatory agency. This deficient practice had the potential to affect all residents. The findings include: 1) Nine out of twenty-one complaints that the Office of Health Care Quality (OHCQ) received and reviewed on this survey alleged the facility did not having sufficient nursing staff to provide essential care to the residents that resided at the facility. Complaints consisted of geriatric nursing assistants (GNAs) having up to 20-27 residents to take care of during any given shift. There were concerns that the residents were not receiving timely care, not receiving showers, and were not getting changed or toileted every 2 hours, only twice per shift. 2) Review of the Resident Census and Conditions CMS 672 form that was completed by the Nursing Home Administrator upon request from the surveyor documented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-11-20 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and facility policy review, the facility failed to employ either a full-time Registered Dietitian (RD) or a qualified Dietary Manager (DM) to carry out the functions of the food and nutrition service department. This failure had the potential to affect all 75 residents who resided in the facility. Findings include: Review of the facility's policy titled, Professional Staffing, revised 10/22, indicated The Dining Services Department will employ sufficient staff, with appropriate competencies and skill sets to carry out the functions of food and nutrition services, taking into consideration the resident assessments, individual plans of care and the number, acuity and diagnosis of the resident population. This includes a qualified dietitian or other clinically qualified nutrition professional, either full time or part time. If the qualified dietitian or other qualified nutrition professional is not employed full time, a director of food and nutrition services who meets the necessary qualifications will be employed .A 'qualified director of food and nutrition…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-11-20 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, review of the facility's meal schedule, and facility policy review, the facility failed to have sufficient competent dietary staff to ensure food was prepared in a sanitary environment for one of one kitchen and food was served as scheduled for the main dining room, the Far East dining room, the East dining room and for two of two residents (Resident (R) 16 and R59) reviewed for timeliness of meals in accordance with professional standards for food safety. The lack of competent dietary staff had the potential to affect 74 residents of 75 residents who consumed meals that were prepared from the facility's kitchen. Findings include: Review of the facility's policy titled, Education and Training, revised 10/22, indicated All employees will be provided education and training upon hire and ongoing to ensure that they have the appropriate competencies, and skill sets to carry out the functions of the food and nutrition services, taking into consideration the needs of the resident population. Review of the facility's 2023-2024 Dining Services…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-11-20 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility policy review, the facility failed to ensure food stored in the kitchen was labeled, dated, and/or covered, kitchen equipment and kitchen walls were clean, cookies on resident meal trays were covered when delivered from meal delivery carts to resident rooms, and pudding was served from the kitchen's tray line at an internal temperature of 41 degrees Fahrenheit (F.) or below. This had the potential to affect 74 of 75 residents who consumed food prepared in the facility's kitchen. Findings include: Review of the facility policy titled, Food Storage: Cold Foods, with a revision date of 02/23, indicated 5. All foods will be stored wrapped or in covered containers, labeled and dated, and arranged in a manner to prevent cross contamination. Review of the facility's policy titled, Equipment, with a revision date of 09/17, indicated Policy Statement All foodservice equipment will be clean, sanitary, and in proper working order. Procedures 1. All equipment will be routinely cleaned and maintained in accordance with the manufacturer's directions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-20 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record review, and facility policy review, the facility failed to promote a dignified dining experience by serving food on disposable plates to residents at meals for four of six hallways (100, 200, 600 and 700 Hallways) and failed to serve meals at the same time to residents who were seated at the same dining room table for one of two dining rooms (Far East dining room) for four of 41 sample residents (Resident (R) 31, R27, R28, and R47). This failure had the potential to affect all residents who were served meals prepared in the facility's one of one kitchen. Findings include: Review of the facility's policy titled, Dignity, revised 02/21, indicated Policy Statement Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being, level of satisfaction with life, feelings of self-worth and self-esteem .5. When assisting with care, residents are supported in exercising their rights. For example, residents are .e. provided with a dignified dining experience. 1. Observation on 11/18/24 from 6:00 PM to 6:44 PM of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-20 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, interview, test tray review, and facility policy review, the facility failed to serve food that was palatable for two of six residents (Residents (R) 16, and R59) reviewed for food palatability of 41 sample residents. This had the potential to affect 74 of 75 residents who consumed food that was prepared from the facility's kitchen. Findings include: Review of the facility's policy titled, Food Quality and Palatability, with a revision date of 02/23, indicated Food shall be prepared by methods that conserve nutritive value, flavor and appearance. Food will be palatable, attractive and served at a safe and appetizing temperature. Food and liquids are prepared and served in a manner, form, and texture to meet residents' needs .1. The Dining Service Director and Cook(s) are responsible for food preparation. Menu items are prepared according to the menu, production guidelines, and standardized recipes .4. The Cook(s) prepare food in accordance with recipes, and season for region and/or ethnic preferences, as appropriate. Cook(s) use proper cooking…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, medical record review, and interview, the facility staff failed to honor the needs and preferences of a resident. This was evident for 2 (#205, #1) of 41 residents reviewed during an annual/complaint survey. The findings include: 1) Review of Resident #205's medical record on 11/19/24 revealed the Resident was admitted to the facility in October 2021 and the Resident resided in the same room his/her entire stay until April 2024. Interview with Resident #205's representative (RP) on 11/19/24 at 1:30 PM, the RP stated on 2/19/24 the facility notified him/her the facility was going to move the Resident's bed away from the wall due to the State making them. At that time the RP told the facility they did not want the bed moved. The RP stated the Resident had slept with bed against the wall at home and since the Resident was admitted to the facility the bed had been against the wall. The RP also stated the Resident's chair was arranged so the Resident could look out the window at the birds. The RP stated he/she arrived at the facility because he/she knew the Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, facility documentation review, and interviews, it was determined the facility staff failed to protect a resident from verbal abuse from facility staff. This was evident for 2 (#213, #202) of 16 facility reported incidents reviewed during an annual/complaint survey. The findings include: On 11/18/24 at 4:30 PM a review of Resident #213's medical record revealed the resident was admitted to the facility in March 2018 with diagnoses that included but were not limited to cerebral infarction (stroke) with hemiplegia and hemiparesis affecting the left non-dominate side, chronic obstructive pulmonary disease, and depression. Review of facility reported incident MD00180784 revealed on 1/2/22 at 5:35 PM LPN #10 and geriatric nursing assistant (GNA) #9 overheard GNA #29 coming out of Resident #213's room cussing verbally at Resident #213. Review of the investigative packet that was given to the surveyor revealed a written statement from GNA #9 that documented she was walking down the hall and heard GNA #29 and Resident #213 arguing and heard GNA #29 say to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility reported incidents with documentation and interview, it was determined the facility failed to report allegations of abuse within 2 hours of the allegation to the regulatory agency, the Office of Health Care Quality (OHCQ). This was evident for 1 (#213) of 16 facility reported incidents reviewed during an annual and complaint survey. The findings include: On 11/18/24 at 4:30 PM a review of facility reported incident MD00180784 was conducted and revealed on 1/2/22 at 5:35 PM LPN #9 and geriatric nursing assistant (GNA) #9 overheard GNA #29 coming out of Resident #213's room cussing verbally at Resident #213. Review of the investigative packet that was given to the surveyor revealed a failed fax confirmation sheet dated 1/3/22 at 9:56 AM. Also, the date at the top left of the Comprehensive and Extended Care Facilities Self-Report Form was dated 1/3/22 at 9:33 AM. There were no other fax or email confirmation sheets included in the investigation. The incident was not reported within 2 hours of the alleged verbal abuse and there was no documentation of when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of a facility reported incident investigation and staff interview, it was determined the facility failed to thoroughly investigate an incident of alleged verbal abuse. This was evident for 1 (#213) of 16 facility reported incidents reviewed during an annual and complaint survey. The findings include: On 11/18/24 at 4:30 PM a review of facility reported incident MD00180784 was conducted and revealed on 1/2/22 at 5:35 PM LPN #10 and geriatric nursing assistant (GNA) #9 overheard GNA #29 coming out of Resident #213's room cussing verbally at Resident #213. Review of the investigative packet that was given to the surveyor revealed a written statement from GNA #9 and LPN #10. There were no other staff interviews and there were no resident interviews about the care they received from GNA #29 or if GNA #29 was ever verbally abusive to those residents. On 11/19/24 at 11:45 AM the Nursing Home Administrator (NHA) and the Regional Director of Clinical Operations stated there was no other documentation they could provide to the surveyor. Both confirmed that the investigation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and review of the Centers for Medicare and Medicaid Services (CMS) Resident Assessment Instrument (RAI) User Manual Version 3.0, the facility failed to ensure one out of 41 sampled residents (Resident (R) 73) had an accurately coded Minimum Data Set (MDS) discharge assessment. Failure to code the MDS correctly led to an inaccurately coded discharge assessment. Findings include: Review of the CMS RAI User Manual Version 3.0, dated 10/01/24, revealed .Chapter 3 MDS Items [A] .A2105: Discharge Status .Item Rationale This item documents the location to which the resident is being discharged at the time of discharge. Knowing the setting to which the individual was discharged helps to inform discharge planning .Steps for Assessment 1. Review the medical record including the discharge plan and discharge orders for documentation of discharge location. Coding Instructions Select the two-digit code that corresponds to the resident's discharge status. Code 01, Home/Community: if the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility staff failed to provide treatment and services in accordance with professional standards of practice (Resident #203). This was evident for 1 of 41 residents reviewed during an annual/complaint survey. The findings include: Review of Resident #203's medical record on [DATE] revealed the Resident was admitted to the facility on [DATE] at approximately 11:00 AM from the hospital with diagnosis to include chronic obstructive pulmonary disease (COPD) and chronic respiratory failure. Review of the Resident's admission physician orders revealed the Resident was ordered 4 different respiratory inhalers that were flagged as potential allergy and the LPN #5 messaged the Medical Director with the allergy concerns. Review of the facility investigation provided by the Administrator of the Resident's care revealed a message was sent to the Medical Director on [DATE] at 2:46 PM. Further review of Resident #203's medical record revealed a nurse's note on [DATE] at 9:35…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to implement a pressure injury intervention per the physician's orders and care plan for a stage two pressure ulcer and did not document treatment was provided for seven days for one of two residents (Resident (R) 3) reviewed for pressure ulcers out of 41 sampled residents. This failure had the potential to result in wound treatment and interventions not provided for the residents. Findings include: Review of the facility's undated policy titled, Wound Care, provided by the facility, revealed .Documentation The following information should be recorded in the resident's medical record: 1. The type of wound care given. 2. The date and time the wound care was given. 3. The position in which the resident was placed. 4. The name and title of the individual performing the wound care . Review of the facility's policy titled, Care Plans, Comprehensive Person-Centered, revised March 2022 and provided by the facility, revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review and interview, the facility staff failed to intervene in a timely manner for a resident with weight loss (Resident #205). This was evident for 1 of 3 residents reviewed for nutrition concerns during an annual survey. The findings include: Review of Resident #205's medical record on 11/19/24 revealed the Resident was admitted to the facility in October 2021 with diagnosis to include dementia. Dementia is a general term for a decline in mental abilities that affects a person's daily life. Review of Resident's weights documented in the electronic medical record revealed on 10/23/23 the Resident weighed 110 pounds. On 11/1/23 the Resident weighed 102 pounds. Further review of Resident #205's medical record revealed the Resident was not assessed by the former Dietitian until 11/13/23, 12 days after the noted weight loss. Review of a dietary note on 11/13/23 at 1:59 PM states: Significant Weight Change, Supplements: none, Recommendation: re-weigh. Further review of the Resident's weights revealed the Resident was not reweighed until 12/1/23 and at the time…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to ensure oxygen tubing and nasal cannula were stored in a clean and sanitary manner for one of one resident (Resident (R) 47) reviewed for respiratory care of 41 sample residents. This failure had the potential to lead to oxygen equipment not properly maintained. Findings include: Review of the facility's policy titled, Oxygen Administration, dated 10/2010 (sic), revealed, Purpose: The purpose of this procedure is to provide guidelines for safe oxygen administration. Preparation: 1. Verify that there is a physician's order for this procedure. Review the physician's orders or facility protocol for oxygen administration . General Guidelines: 1. Oxygen therapy is administered by way of an oxygen mask, nasal cannula, and/or nasal catheter .b. The nasal cannula is a tube that is placed approximately one-half inch into the resident's nose. It is held in place by an elastic band placed around the resident's head . Further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and interview, the facility staff failed to administer pain medications to manage a resident's pain in a timely manner (Resident #203). This was evident for 1 of 41 residents reviewed during an annual/complaint survey. The findings include: Review of Resident #203's medical record on 11/19/24 revealed the Resident was admitted to the facility on [DATE] at approximately 11:00 AM from the hospital with diagnosis to include chronic pain. Further review of Resident #203's medical record revealed a physician order for Hydrocodone-Acetaminophen 10-325 mg 1 tablet every 4 hours as needed for pain. Hydrocodone and acetaminophen combination is used to relieve pain severe enough to require opioid treatment. Interview with Resident #203 on 11/19/24 at 9:04 AM stated he/she was upset when he/she couldn't get his/her pain medication after admission to the facility. During interview with LPN #5 on 11/19/24 at 9:13 AM, LPN #5 stated she was the nurse when the Resident was admitted and sent the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-20 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record reviews, and policy reviews, the facility failed to follow infection control and prevention guidelines as follows: 1. The facility staff did not don (put on) personal protective equipment (PPE) prior to entering two resident's rooms for two of two residents (Residents (R) 1 and R19), that were on droplet and contact precautions and had COVID. 2. The facility staff did not wash their hands and change gloves after removing the dressing and cleaning the pressure ulcers during a wound care observation for R26. 3. The facility staff did not review the Legionella policies annually. This failure had the potential to affect the spread of infections. Findings include: 1. Review of the facility-provided policy titled, Isolation - Categories of Transmission-Based precautions, revised September 2022, revealed Transmission-based precautions are initiated when a resident develops signs and symptoms of a transmissible infection, arrives for admission with symptoms of an infection; or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-20 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, record review, and facility policy review, the facility failed to ensure one of twenty-two baseboard heater covers was in good repair on the 100 Hall of the East Wing for one of one resident (Resident (R) 17) of 41 sample residents. This failure had the potential to cause injury to the residents. Findings include: Review of the facility's policy titled, Homelike Environment, revised February 2021 and provided by the facility, revealed Policy Statement Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible. Review of R17's undated admission Record located in the electronic medical record (EMR) under the Profile tab, revealed R17 was admitted to the facility on [DATE]. Review of R17's quarterly Minimum Data Set (MDS) located under the MDS tab of the EMR, with an Assessment Reference Date (ARD) of 10/04/24, revealed a Brief Interview for Mental Status (BIMS) score of 14 out of 15 which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-02 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and staff interview, it was determined the facility staff failed to immediately notify a resident's physician and representative when a resident was observed pocketing food. This was evident for 1 (Resident #4) of 6 residents reviewed during a complaint survey. The findings include: Oropharyngeal dysphagia is a term that describes swallowing problems occurring in the mouth and/or the throat. These swallowing problems most commonly result from impaired muscle function, sensory changes, or growths and obstructions in the mouth or throat. During an extended survey on 02/01/24, a review of Resident #4's medical record revealed a speech and language pathologist (SLP), staff member #26, progress note, dated 01/28/24 at 11:54 AM, indicating Resident #4 was observed by therapy staff member #16 pocketing food during mealtimes. SLP #26 documented Resident #4 was pocketing food and coughing with thin liquids. In an interview with SLP #26 on 02/01/24 at 12:37 PM, SLP #26 stated that she is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-02 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and staff interview, it was determined the facility staff failed to take steps to 1) address a change in a resident's ability to swallow, 2) follow the resident's care plan and assist resident with meals, and 3) document the resident's meal percentage consumed for each meal. This occurred when a resident was observed pocketing food. This was evident for 1 (Resident #4) of 6 residents reviewed during a complaint survey. The findings include: Oropharyngeal dysphagia is a term that describes swallowing problems occurring in the mouth and/or the throat. These swallowing problems most commonly result from impaired muscle function, sensory changes, or growths and obstructions in the mouth or throat. During an extended survey on 02/01/24, a review of Resident #4's medical record revealed a speech and language pathologist (SLP), staff member #26, progress note, dated 01/28/24 at 11:54 AM, indicating Resident #4 was observed by therapy staff member #16 pocketing food during mealtimes. SLP…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-02 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review and interview, it was determined the facility failed to maintain complete and accurate medical records in accordance with accepted professional standards. This was evident for 2 (Residents #3 and #4) of 6 residents reviewed during a complaint survey. The findings include. A medical record is the official documentation of a healthcare organization. As such, it must be maintained in a manner that follows applicable regulations, accreditation standards, professional practice standards, and legal standards. All entries to the record should be legible and accurate. 1) A review of Resident #2's medical record on 01/25/24 revealed 2 different Resident MOLST forms (Residents #2 and #3) had been scanned into Resident #2 electronic medical record. This could pose a problem if Resident #3's MOLST form was sent with Resident #2 to the hospital or doctor's appointment. 2) Review of Resident #4's medical record on 01/25/24 revealed a completed MOLST form, dated 01/04/24, that indicated Resident #4's physician completed section 6 and 7 by checking 2 different lines,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2019-07-16 · tag F0730 — widespread
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on review of Geriatric Nursing Assistant (GNA) personnel files and staff interview, it was determined the facility failed to conduct yearly performance reviews at least every 12 months for 3 out of 3 personnel files reviewed. The findings include: A review was conducted of GNA personnel files on 7/11/19: 1) Review of Staff #5's employee personnel file documented a date of hire (DOH) of 12/15/93. A yearly performance review was not found in the personnel file. 2) Review of Staff #6's employee personnel file documented a DOH of 5/11/92. A yearly performance review was not found in the personnel file. 3) Review of Staff #7's employee personnel file documented a DOH of 11/15/07. A yearly performance review was not found in the personnel file. Staff #18 stated on 7/11/19 at 4:15 PM, I have only just started doing yearly competencies in January 2019. It is the CMS test that I am doing with the GNAs. The Director of Nursing (DON) stated on 7/11/19 at 4:17 PM, We have never yearly reviews for GNAs. We do the yearly education and dementia training but not yearly performance reviews.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2019-07-16 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview of facility staff, it was determined the facility staff failed to ensure a full-time qualified dietetic service supervisor for oversight of food preparation and daily kitchen operation. The findings include: On initial tour of the facilities kitchen on 7/9/19 at 10:25 AM, revealed that the full time Food Service Manager (staff # 12) was not clinically qualified as per Federal and state regulations. The Food Service Manager indicated she was receiving education to become a Certified Dietary Manager. During the survey, it was determined that the facility had a part time dietitian. Interview of the dietitian (staff #20) on 7/12/19 at 12:28 PM revealed that she was generally at the facility at least one day of the week. The dietitian acknowledged that she was primarily clinical and did not have any supervisory oversight of the facilities kitchen.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-07-16 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview during facility environmental observations, it was determined that the facility staff failed to provide housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior. This was observed on all nursing units. The findings include: Environmental observations were made during the survey from 7/9/19 to 7/16/19 of the following: Resident #6 had a 2 inch tear in the vinyl of the right wheelchair armrest with the underneath padding exposed. Resident #25 had torn vinyl on the left front wheelchair armrest and on the left outside armrest, with the underneath padding exposed. Resident #39 had torn vinyl on the top of the right wheelchair armrest, approximately 2 1/2 inches long, with the underneath padding exposed. The vinyl was torn on the wheelchair armrests of Resident #6, Resident #39 and Resident #25. In room [ROOM NUMBER], the plastic grate cover on the radiator was loose with missing pieces of the grate on the left side. In room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-07-16 · tag F0711 — pattern
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review and staff interview, it was determined that the physician progress notes and/or history and physicals were not in the medical record after each visit. This was evident for 1 (#94) of 1 resident reviewed for edema, 1 (#93) of 4 residents reviewed for accidents, 1 (#48) 2 residents reviewed for nutrition, 1 (#24) of 1 resident reviewed for pain, and 1 (#3) of 5 residents reviewed for unnecessary medications. The findings include: 1) Review of the medical record for Resident #94 on 7/11/19 revealed that the physician's progress note, dated 4/2/19, was not placed in the medical record until 4/23/19, and the 1/8/19 progress note was not placed in the medical record until 2/5/19. 2) Review of the medical record for Resident #93 on 7/11/19 revealed that the physician's progress notes, dated 1/31/19, 2/28/19 and 3/13/19, were not placed in the medical record until 4/17/19. Staff #13 stated on 7/16/19 at 10:00 AM, as soon as I get the progress notes from the physician's office, I scan them into the medical record. Staff #13 stated, they are scanned in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-07-16 · tag F0712 — pattern
    Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and staff interview, it was determined that the facility failed to assure that residents are seen by a physician at least once every 30 days for the first 90 days, and at least once every 60 days thereafter. This was evident for 1 (#48) of 2 residents reviewed for nutrition and 1 (#8) of 3 residents reviewed for dementia care. The findings include. 1) Resident #48 was admitted to the facility on [DATE]. Review of the medical record on 7/11/19 revealed that the resident's attending physician examined the resident on 2/8/19. The next physician visit was documented on 4/2/19, a lapse of 52 days between the two visits during the resident's first 90 days of her/his admission to the facility. Besides the next documented physician visit of 5/6/19, there were no other physician and/or nurse practitioner notes found in the electronic or paper medical record. On 07/11/19 at 5:29 PM, the director of nursing confirmed that there was not any other physician documentation for this resident. 2)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-07-16 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on review of facility documentation and interviews with the facility staff, it was determined the facility failed to ensure that effective quality assessment and assurance performance improvement interventions were implemented to address deficiencies from a previous survey. This was evident during review of the Quality Assurance program. The findings include: Review of the Quality Assessment and Assurance (QAA) Program with the Quality Assurance Coordinator (staff #8) on 7/16/19 at 2:50 PM revealed that effective processes were not put in place regarding repeat deficiencies. The development of comprehensive care plans was cited on the last annual survey, dated 4/26/18. Free from accident hazards/supervision/devices was cited on the last survey dated 4/26/18. Physician visits-Review Care/Notes/order was a repeat citation from surveys dated 2/2017, and 4/26/18. The corrective actions that the facility implemented after the last annual survey failed to effectively correct these deficiencies and resulted in a continuation of the deficient practices.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-07-16 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on medical record review and staff interview, it was determined the facility staff failed to follow a resident's MOLST form related to medical tests. This was evident for 1 (#11) of 1 residents reviewed for hospice and end of life care. The findings include: On [DATE] at 2:21 PM, Resident #11's medical record was reviewed. Review of Resident #11's MOLST (Maryland Medical Order for Life Sustaining Treatment that documents a person's wishes regarding cardiopulmonary resuscitation (CPR) and other life-sustaining treatments), dated [DATE], revealed that Resident #1 elected No CPR, Option B, Palliative and Supportive care and, Option 5c, Do not perform any medical tests for diagnosis or treatment, indicating the resident did not want routine medical tests. However, further review of Resident #11's medical record revealed evidence the resident had multiple laboratory (lab) tests done. Review of Resident #11's lab results revealed: on [DATE], the resident had a CMP (comprehensive metabolic panel) and a thyroid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-07-16 · tag F0624 — isolated
    Prepare residents for a safe transfer or discharge from the nursing home.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on medical record review and staff interview, it was determined the facility failed to document what preparation and orientation was given to residents to ensure an orderly transfer to an acute care facility. This was evident for 2 (#64, #94) of 4 residents reviewed for hospitalization following a fall. The findings include: Review of the medical record for Resident #94 on 7/10/19 documented that, on 1/19/19 at 7:30 AM, Resident #94 fell and was sent to the emergency room. Review of the medical record for Resident #64 on 7/15/19 documented that, on 5/18/19 at 6:30 PM, Resident #64 was unable to move right leg due to pain and was to be transferred to the emergency room for hip pain. There was no written documentation found in the medical record that Resident #94 and Resident #64 were oriented and prepared for the transfer in a manner that each resident could understand and there was no documentation of the resident's understanding of the transfer. Discussed with the Director of Nursing on 7/16/19 at 12:20 PM who confirmed the findings.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-07-16 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident representative and resident interview, observation, medical record review and staff interview, it was determined that the facility failed to develop and implement comprehensive person-centered care plans. This was evident for 1 (#5) of residents reviewed for respiratory. The findings include: A care plan is a guide that addresses the unique needs of each resident. It is used to plan, assess and evaluate the effectiveness of the resident's care. On 7/9/19 at 2:04 PM, Resident #5 was observed wearing nasal cannula (n/c) oxygen tubing which was connected to an oxygen (02) concentrator set at 2 liters/min (l/m). During an interview, Resident #5 stated that he/she wore the oxygen continuously. On 7/11/19 at 10:18 AM, Resident #5's medical record was reviewed. Review of Resident #5's physician orders revealed the resident had an order since 4/9/19 for oxygen to run continuously at 2 l/m for shortness of breath. Review of Resident #5's progress notes revealed on 2/15/19 at 1:55 PM, the nurse wrote that Resident #5 had a cough, thick sputum, shortness of breath (SOB) at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-07-16 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review, observation and staff interview, it was determined the facility failed to 1) develop a respiratory, resident centered care plan for a resident requiring continuous oxygen and 2) failed to label oxygen tubing when initiated. This was evident for 1 (#5) of 1 resident's reviewed for respiratory and 1 (#7) of 1 resident's reviewed for personal property. The findings include: 1) On 7/9/19 at 2:04 PM, Resident #5 was observed wearing nasal cannula (n/c) tubing connected to an oxygen concentrator set at 2 liters/minute (l/m). The oxygen tubing was not labeled with the date. At that time, the resident stated that he/she wore the oxygen continuously. Continued review of the medical record failed to reveal an order to change the tubing or to label the tubing. 0n 7/11/19 at 10:18 AM, review of Resident #5's medical record revealed a 4/9/19 physician order for oxygen to run continuously at 2 l/m for shortness of breath (SOB). Review of Resident #5's progress notes revealed Resident #5 had a history of bronchitis and shortness of breath. Review of the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-07-16 · tag F0710 — isolated
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review and staff interview, it was determined the physician failed to monitor changes related to a resident's weight during monthly visits. This was evident for 1 (#48) of 2 residents reviewed for nutrition. The findings include: Review of the medical record on 7/10/19 revealed that resident #48 had experienced excessive weight gain since admission to the facility in February 2019. Review of the registered dietitian's notes revealed ongoing documentation related to resident #48's weight gain. On 3/7/19, the dietitian documented that the resident had a weight gain of 7 pounds over the last month. Dietitian note of 4/11/10 indicated the resident had gained 18 pounds since admission. The dietitian's progress note of 4/27/19 revealed that the dietitian was notified of resident #48's significant weight gain. The 4/27/19 note indicated that the resident had gained 35 pounds since admission. The dietitian's note of 5/5/19 indicated the resident had lost 15 pounds over the last week related to fluid shifts and edema. The 5/5/19 note indicated that the resident had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-07-16 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and facility documentation review, it was determined the facility staff failed to label medications when opened and discard medications when expired. This was evident for 1 of 4 medication carts observed. The findings include: Observation was made on [DATE] at 11:20 AM of the medication cart in the [NAME] unit medication room. Resident #78's opened bottle of Timolol eye drops, for glaucoma, had a date opened of [DATE]. According to the manufacturer's website the eye drops were only good for 30 days once opened. Resident #95's Breo Ellipta 200/25 inhaler was opened with no date opened documented anywhere on the inhaler. According to the manufacturer's website, the inhaler was only good for 6 weeks once opened. Resident #7's Levemir FlexPen (insulin) was opened with no date opened anywhere on the FlexPen. Resident #85's Lantus Flexpen had a date opened of [DATE], and should have been discarded on [DATE] as the Lantus was only good for 28 days once opened. Staff #10 was with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-07-16 · tag F0775 — isolated
    Keep complete, dated laboratory records in the resident's record.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on medical record review and staff interview, it was determined the facility staff failed to have laboratory reports filed in the resident's clinical record. This was evident for 1 (#11) of 1 resident's reviewed for hospice services and end of life care. The findings include: On 7/10/19 at 2:21 PM, Resident #11's medical record was reviewed. Review of Resident #11's laboratory (lab) results revealed a lab form dated 5/4/19 and labeled General Lab Report Final indicated that Resident #11 had a culture (test to identify bacteria from a sample of a blood, body fluid or other part of the body) done on 5/3/19 and to see a separate report for the results. The form did not identify where Resident #11's culture sample was from. On 5/3/19, in a progress note, the nurse documented that a physician's order had been given to get a culture Resident #11's right eye. Further review of the medical record failed to reveal the lab results of Resident #11's eye culture. On 7/11/19 at 8:13 AM, the Director of Nurses (DON) confirmed that a lab report of Resident #11's eye culture result was not in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-07-16 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a complaint allegation (MD00139328), medical record review and staff interview, it was determined that the facility failed to keep complete and accurate medical records. This was evident for 1 (#11) of 1 resident reviewed for hospice and end of life care and 1 (#145) reviewed for a complaint allegation. The findings include: 1) On [DATE] at 2:21 PM, Resident #11's medical record was reviewed. Review of Resident #11's MOLST (Maryland Medical Order for Life Sustaining Treatment that documents a person's wishes regarding cardiopulmonary resuscitation (CPR) and other life-sustaining treatments), dated [DATE], revealed that Resident #1 elected No CPR, Option B, Palliative and Supportive care, indicating if cardiac and/or pulmonary arrest occurred, do not attempt resuscitation (No CPR) and allow death to occur naturally. Review of Resident #11's medical record revealed on [DATE], in a progress note, social services documented that Resident #11's MOLST is a full code, indicating that if cardiac and/or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-07-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, it was determined that the facility staff failed to follow infection control practices and guidelines to prevent the development and transmission of disease by failing to label and store resident care equipment in a manner to prevent development and transmission of disease and infection. This was evident for 1 (room [ROOM NUMBER]) of 4 rooms in the 500 hall observed during the survey. The findings include: On 7/9/19 at 2:23 PM, a white, plastic specipan (a specimen collection unit for urine and stool samples), was observed on the top of the toilet tank of room [ROOM NUMBER]'s shared bathroom. The specipan, which had brown streaks inside it, was not covered to prevent the transmission of infection and was not labeled with a resident's name. On 7/11/19 at 12:30 PM, a second observation of room [ROOM NUMBER]'s shared bathroom revealed, on top of the toilet tank, there was a white, plastic specipan with brown streaks inside it, that was not covered to prevent the spread of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-11-20 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and facility policy review, the facility failed to submit the required staffing information based on payroll data in a uniform format by the required deadline. The facility failed to submit data for quarter three (April 1-June 30, 2024) of the federal fiscal year. Findings include: Review of the facility's policy titled, [Facility Name] Reporting Direct Care Staffing Information (Payroll-Based Journal), dated 08/2022 (sic), revealed Policy Statement: Direct care staffing information is reported electronically to Centers for Medicare & Medicaid Services (CMS) through the Payroll-Based Journal system. Policy Interpretation and Implementation: 1. Complete and accurate direct care staffing information is reported electronically to CMS through the Payroll-Based Journal (PBJ) system in a uniform format specified by CMS. 2. Direct care staff are those individuals who, through interpersonal contact with residents or resident care management, provide care and services to allow residents to attain or maintain their highest practicable physical, mental, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$32,938 in federal fines across 3 penalties.

  • $17,345 — penalty dated 2024-11-20
  • $7,796 — penalty dated 2024-02-02
  • $7,797 — penalty dated 2024-02-02

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
GLEN ECHO HOLDINGS LLCOrganizationDIRECT OWNERSHIP INTEREST; 5% OR GREATER SECURITY INTERESTsince 10/01/2024
MD SANS HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 10/01/2024
MD SANS MARS 2024 TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 10/01/2024
MD SANS VENUS 2024 TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 10/01/2024
OBERON CORE HOLDINGSOrganizationINDIRECT OWNERSHIP INTERESTsince 10/01/2024
ZAMBRY HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 10/01/2024
ZAMBRY MARS 2024 TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 10/01/2024
ZAMBRY VENUS 2024 TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 08/01/2024
CIBC BANK USAOrganization5% OR GREATER SECURITY INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/31/2025
HORNUNG, STEVENIndividual5% OR GREATER SECURITY INTERESTsince 10/01/2024
KAMINER, AARONIndividual5% OR GREATER SECURITY INTERESTsince 10/01/2024
CORNWELL, MICHELEIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/21/2025
MARTIN, BRANDIIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 10/01/2024
MILLER, PAULIndividualMANAGING CONTROL - GOVERNING BODY; ADP OF THE SNFsince 10/01/2024
HEALTHCARE SERVICES GROUP INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/31/2025
CLINE, CARRIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/01/2024
HORNUNG, RACHELLEIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 03/27/2025
KAMINER, LEORAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 03/27/2025
ACCORD CONSULTANTSOrganizationADP OF THE SNFsince 10/01/2024
BRAND SONNENSCHINE LLPOrganizationADP OF THE SNFsince 10/01/2024
GENERATIONS REHAB GROUP LLCOrganizationADP OF THE SNFsince 10/01/2024
MD SAPPHIRE LLCOrganizationADP OF THE SNFsince 10/01/2024
NUTRACO LLCOrganizationADP OF THE SNFsince 10/01/2024
SCHIAVI WALLACE & ROWE PCOrganizationADP OF THE SNFsince 10/01/2024
Z-RADAR LLCOrganizationADP OF THE SNFsince 10/01/2024
SLADKY, SERINAIndividualADP OF THE SNFsince 10/01/2024

CMS files one row per role, so the 35 rows in the source record cover these 26 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

17 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.3M
Net patient revenuemost recent cost report
+2.7%
Operating marginrevenue minus expenses
$2.1M
Related-party expense19% of expenses
Who pays — share of resident-days
Medicaid 75%Medicare 10%Other / private 14%

About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 19% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$351per resident / day
operating cost
$10,683per month
≈ monthly operating cost
$361per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MD

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maryland Medicaid page.

Typical monthly cost in Maryland
$12,927/mo
Nursing home (semi-private)
$14,448/mo
Nursing home (private)
$7,173/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 215216. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-16, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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