Bangor Nursing & Rehabilitation Center
103 Texas Ave, Bangor, ME 04401 · Non profit - Corporation · 60 certified beds · (207) 947-4557 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a high payroll-based staffing rating (4/5)
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (61) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $12,831 in federal fines (most recent 2024-12-19)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its facility-reported quality-measure rating is low (1/5)
- nursing-staff turnover (64%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 25.2% | 24.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 3.4% | 5.2% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.8% | 2.2% | 2.0% | typical |
| Long-stay residents with depressive symptoms | 5.1% | 11.6% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 5.9% | 4.1% | 3.3% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 23.1% | 17.4% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 95.7% | 95.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 7.1% | 4.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 32.1% | 29.2% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 16.5% | 20.2% | 17.1% | typical |
| Short-stay residents who newly got an antipsychotic medication | 2.1% | 1.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 67.8% | 74.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 33.5% | 20.8% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 16.0% | 16.1% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.65 | 1.45 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 1.74 | 2.01 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
55.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 111 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 51.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 47 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 32% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 10% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 55.8%CMS range 47.3–64.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.6%CMS range 7.5–14.8 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 51.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 57.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 53.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 95.2% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.0%CMS range 3.8–13.0 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.80 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 60 beds and averages 52.6 residents a day — about 88% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.95 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.31 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.25 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.60 hrs/resident/day on weekends vs 4.09 on weekdays — 12% thinner on weekends. RN hours go from 1.45 to 0.97 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 64% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
61 citations, most serious first. The 11 most serious are shown; the remaining 50 are one tap away and print in full.
- Actual harm · Gcited before2024-12-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to ensure that a resident received monitoring and wound care for 1 of 3 residents reviewed with a pressure ulcer wound (Resident #42 [R42]). This lack of monitoring and wound care resulted in the pressure wound deteriorating and requiring a transfer and admission to the hospital for further treatment. Finding: On 12/6/24, the facility sent a reportable incident form to the State Agency alleging that Licensed Practical Nurse #1 (LPN1) documented that she had changed R42's pressure wound dressing on 12/2/24 and 12/4/24 but on 12/6/24, the pressure wound dressing was observed by Registered Nurse #1 (RN1), dated 11/30/24. On 12/16/24, R42's clinical record was reviewed. R42's December Treatment Administration Record (TAR) included a physician ordered treatment (started 11/19/24) for the right heel pressure wound that directed staff to cleanse with normal saline or wound wash, pat dry, apply Medihoney alginate, then Mepilex or foam equivalent, and may secure with gauze roll or kerlix and to change every other day on the night…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-03-10 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to provide pain management in a timely manner for 1 of 1 resident reviewed for pain management. (Resident #1 [R1])Finding:On 3/10/26 at 11:15 a.m., in an interview with the surveyor, R1 stated that they were discharged from the hospital and arrived at the nursing facility around 2:50 p.m. R1 stated they asked for pain medication because they were having pain in their fractured left leg. R1 stated they were told their medications had not arrived from the pharmacy and were waiting for a code from the pharmacy to get one out of the Cubex medication machine. (A Cubex medication machine is automated with dispensing cabinets that securely store, manages and tracks controlled substances. The facility pharmacy that provides the Cubex gives the facility nurse a code for them to open the Cubex machine and retrieve the narcotic to give to the residents). R1 stated they did not get pain medication until after 11:00 p.m.On 3/10/26, a review of R1's clinical record was completed. Documentation in R1's admission nurse's note indicated a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-08 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interview, the facility failed to adequately provide housekeeping and maintenance services necessary to maintain the building in good repair for 1 of 1 environmental tour and failed to adequately provide housekeeping and maintenance services necessary to maintain an environment free from offensive odors. On 1/5/26 between 10:45 a.m. and 11:10 a.m., the following were observed on the Skilled Unit: In room [ROOM NUMBER], the divider curtain is unhooked in different places. In room [ROOM NUMBER]-2, behind head of the bed, the wall plaster has several gouge marks. In room [ROOM NUMBER], the trapeze over the resident's bed is soiled. In room [ROOM NUMBER], three red droplets are observed on the floor near the room sink. At 11:15 a.m., in an interview with the unit Charge Nurse, she confirmed the droplets looked like blood and had the area cleaned immediately. On 1/6/26 at 8:00 a.m., on the Skilled Unit, in the corridor near rooms [ROOM NUMBERS], a strong odor of urine was observed and again…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-08 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on employee record reviews, facility policy review, and interviews, the facility failed to implement its own Abuse, Neglect and Exploitation policy to ensure Maine background checks and references were completed for new employees before they were permitted to work for 4 of 7 sampled employees (Certified Nursing Assistant #1 [CNA1], [CNA2], [CNA3], and Therapist #1 [T1). In addition, the facility failed to implement its own Abuse, Neglect and Exploitation policy by not reporting to the state agency (Licensing and Certification) an allegation of resident-to-resident inappropriate sexual contact in a timely manner for 1 of 1 resident-to-resident incident reviewed Resident #28 [R28]). Findings: 1. The facility policy, Abuse, Neglect and Exploitation, revised 11/1/25, indicated under the section of Screening that potential employees will be screened for a history of abuse, neglect, exploitation, or misappropriation of resident property by the following: - Background, reference, and credentials' checks shall be conducted on potential employees, contracted temporary staff, students…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-08 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to ensure care plans were resident centered and updated accurately for 3 of 20 sampled resident care plans reviewed. (Resident #5 [R5], R17, R11). Findings:1. On 1/7/26, a review of R5's clinical record was completed. R5 had an indwelling Foley catheter and a pressure wound on the left heel and buttocks. On 1/7/26 at 9:00 a.m., an Enhanced Barrier Precautions (EBP) sign was observed hanging on R5's clothes closet and Personal Protective Equipment (PPE) was stored in the closet. A review of R5's current care plan addressed the pressure wounds and catheter, but there was no evidence that the care plan addressed that R5 is on Enhanced Barrier Precautions (EBP). On 1/7/26 at 11:51 a.m., in an interview with the surveyor, the Director of Nurses, confirmed that the care plan did not address EBP. 2. On 1/7/26, a review of R17's clinical record was completed. R17 had a non-weight bearing status, and pressure wounds on the left and right heels. There is no evidence of the pressure wounds, weight bearing status and EBP being…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-08 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to provide a resident with oral care on 3 of 4 days of survey. (Resident #29 [R29], on 1/5/26, 1/6/26 and 1/7/26)Findings:On 1/5/26 at 1:45 p.m., during the first observation and attempted interview with R29 the surveyor observed that his/her dentures were not clean and were falling down in his/her mouth and was not able to speak to surveyor. They appeared to be caked with food substance. On 1/5/26 during a record review for R29, his/her care plan was reviewed, and the care plan addresses that he/she does need substantial assistance of 1 staff to assist with personal hygiene and oral care. On 1/6/26 at 9:42 a.m. R29 during the second attempt to interview R29 was not able to talk without his/her dentures falling in his mouth. On 1/6/26 at 9:50 a.m. during an interview with a Certified Nursing Assistant (Cna) she was asked if R29's dentures not fitting properly was a daily issue. She stated she had tried Fixodent before but R29 did not tolerate it very well so she tried a smaller amount and that didn't work so she has not been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-08 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews and interviews, the facility failed to follow physician orders for 1 of 12 residents reviewed for admissions (Resident #42 [R42]), and failed to notify the provider of a significant weight gain as ordered by a provider for 1 of 2 residents reviewed for pressure ulcers (R11).Findings: 1.On 1/8/26 at 2:29 p.m. during a clinical record review for R42 a review of his/her Medication Administration Report (MAR) for [DATE] and [DATE] was completed. It was documented that R42 was admitted with an order for Keppra Oral Tablet 500 (milligrams) mg Give 1 tablet by mouth two times a day for epilepsy. During this clinical record review, it was identified that this order was entered into their electronic Health Care System (point click care [PCC] inaccurately. It was entered as an unsupervised self-administration medication and during this clinical record review, it was determined that R42 was not self-administering any medications. By the nurse entering this order as an unsupervised…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-08 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on employee record reviews, and interviews, the facility failed to complete annual performance evaluations at least every 12 months for 3 of 3 sampled staff (Certified Nursing Assistant #1 [CNA1], CNA2, and CNA3). Findings: 1. CNA1 was hired on 3/4/24. The facility was unable to provide evidence that an annual performance evaluation had been completed. 2. CNA2 was hired on 10/9/24. The facility was unable to provide evidence that an annual performance evaluation had been completed. 3. CNA3 was hired on 10/9/24. The facility was unable to provide evidence that an annual performance evaluation had been completed. On 1/06/26 at 11:50 a.m., during an interview with a surveyor, the Assistant Director of Nursing stated they were unable to find any annual evaluations for the 3 CNAs.
- Potential for harm · Ecited before2026-01-08 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — the official record, unedited, may be distressing
Based on observations and interviews, the facility failed to label beverage thickeners with an open date on 2 of 3 food carts (Food Cart #1, and Food Cart #2). Findings:On 1/5/26 at 12:24 p.m. on top of Food Cart #2, a surveyor observed one open carton of Thick & Easy (beverage that is thickened) that was not labeled with an opened date. Storage and handling instructions on the carton were to discard if not used within 4 days of open. On 1/5/26 at 12:38 p.m. on top of Food Cart #1, a surveyor observed 1 open carton of Thick & Easy (beverage that is thickened) that was not labeled with an opened date. Storage and handling instructions on the carton were to discard if not used within 4 days of open. On 1/5/26 at 12:38 p.m. in an interview with the Kitchen Supervisor, a surveyor confirmed that the open Thick & Easy carton's on Food Cart #2, and Food Cart #1 were available for Resident use and not labeled with an opened date. The Kitchen Supervisor removed the carton's at this time.
- Potential for harm · Ecited before2026-01-08 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, facility policy reviews, and interviews, the facility failed to maintain an Infection Control Program designed to help prevent the development and transmission of disease and infection by failing to ensure staff wash hands during a medication pass observation, failed to ensure equipment was cleaned after used in a contact room, and failed to utilize proper personal protective equipment (PPE) in contact rooms for 3 of 3 observations of EBP designated rooms Rooms #12 (Resident #5 [R5]) and #29 [R17]. Findings: Findings: 1. On 1/05/26 at 11:27 a.m., a surveyor observed Registered Nurse #1 (RN1) complete a medication pass for a resident; at the end of the observation, RN1 took the resident's cup used for water and placed it in the garbage at the medication cart. RN1 immediately started to prepare the next resident's medications but failed to wash her hands or use hand sanitizer after completing the previous medication pass or prior to starting this medication pass. At 12:03 p.m., during an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-08 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility policy review, Infection and Antibiotic monitoring tool reviews, and interview, the facility failed to implement its Antibiotic Stewardship Program (ASP) that includes antibiotic use protocols and a system to monitor antibiotic use for 3 of 3 months reviewed (September, October and November 2025). This has the potential to affect all residents receiving an antibiotic.Finding: The facility's policy, Antimicrobial Stewardship Program Long Term Care, Jan.1 2025-Dec. 31, 2025, indicated the following: the purpose (of the program is to reduce the risk of multidrug-resistant developmentCovenant Health is dedicated to helping reduce the risk of multi-drug resistant development by following the Centers for Disease Control and Prevention's seven core measures for antimicrobial stewardship.The seven core elements of Antibiotic Stewardship are leadership commitment, accountability, drug expertise, actions, for improvement, tracking, reporting, and education.Tracking: The facility will monitor all antibiotic prescribing (dose, duration, indication), clinical assessments…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
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- Potential for harm · Ecited before2026-01-08 · tag F0882 — patternDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview. the facility failed to designate a qualified staff member to function as the Infection Preventionist who was responsible for the facility's Infection Control Program and worked at least part time in the role for 4 of 4 months reviewed (September, October, November, and December 2025). This has the potential to affect all residents in the facility. Finding: On 1/6/26, at 9:16 a.m., during an interview with a surveyor, the Infection Preventionist (IP) stated that she had not completed the training yet. She has hired in July 2025, and the old IP left the end of August 2025. She stated she had started the Center for Disease Control (CDC) modules but during the process, the CDC changed the version, and she had to start all over again.
- Potential for harm · Ecited before2026-01-08 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, Centers for Disease Control and Prevention (CDC) recommendations, and interviews, the facility failed to offer/administer a Pneumococcal vaccination to 2 of 5 residents (Resident # [R28] and R33).Findings:1. On 1/5/26, a surveyor reviewed R28's clinical record and noted that the resident was admitted in September 2024; a review of the immunizations tab in the electronic clinical record contained no documentation regarding a pneumococcal vaccination status and uploaded in the files of the clinical record was a blank pneumococcal consent form, dated September 2024. On 1/5/26 at 2:50 p.m., during an interview with a surveyor, the Infection Preventionist (IP) stated they were waiting on consents from the guardian. On 1/6/26 at 9:13 a.m., during an interview with a surveyor, the IP stated she called the guardian, got consent to administer the pneumococcal vaccine, and ordered the vaccine after the surveyor inquired yesterday. 2. On 1/5/26, a surveyor reviewed R33's clinical record and noted that the resident received the Pneumococcal polysaccharide vaccine…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-08 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to promote care for residents (Resident #48 [R48 and R7) in a manner that maintains the resident's dignity and respect during resident observations on 1 of 1 days of survey (1/8/26) Findings: 1.On 1/8/26 at 10:15 a.m., during a resident observation R48 was being assisted by a staff person down the hallway, R48's feet were dragging on the floor, and R48 stated stop my feet, the staff person then said to R48 well if you would lift your feet it wouldn't hurt, It was observed that R48 was wheeled to an office to sit with this staff person. On 1/8/26 at 10:30 a.m. during an interview with the Director of Nursing (DON) she was made aware of the observation. The surveyor asked the DON what the facilities policy was for transporting residents in a wheelchair. She stated that residents who can self-propel the footrests are removed to prevent any trip hazards. If staff transport the residents they need to have the footrests in place. She then stated they are all aware of this as they have been working with therapy to find the footrests…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-08 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, the facility policy and procedure for reporting and interview, the facility failed to notify the State Agency (Division of Licensing and Certification) of a resident -to-resident sexual altercation in a timely manner for 1 of 1 resident reviewed for a resident -to-resident sexual. altercation (Resident #28 [R28]). Finding:On 1/6/26, a review of R28's clinical record was completed. R28 is cognitively impaired and is wheelchair dependent. In the nurse note section, a note indicated on Saturday/1/3/25, in the afternoon, R28 was inappropriately sexually touched by a cognitively impaired male resident who is wheelchair dependent).A nurse note dated 1/5/26 (Monday), indicated the Director of Nursing and the Social Worker were notified of the resident-to-resident sexual altercation.On 1/8/26, a review of the facility Abuse-Risk Management Folder, under Take Action - (When an allegation of abuse is made), #3 Based on allegation: notify State agency, Adult Protective agency .A review of the facility Compliance with Reporting Allegations of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-08 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to provide a written bed hold notice to a resident who was transferred to the hospital for medical evaluation for 1 of 3 closed record residents reviewed (R61).On 1/7/26, R61's clinical record was reviewed. On 2/24/25 R61 was transferred to the hospital for medical evaluation and treatment following a fall with major injury. The clinical record lacked evidence that R61 and/or R61's representative received a bed hold notice upon transfer.On 1/8/26 at 9:45 a.m., during an interview with a surveyor, the Licensed Social Worker stated she looked through the entire record and found several bed holds but not for the day in question. At this time the surveyor confirmed R61 did not receive a bed hold notice for the transfer to the hospital on 2/24/25.
- Potential for harm · Dcited before2026-01-08 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure a baseline care plan was developed and implemented within 48 hours that included the instructions needed to provide minimum healthcare information necessary to properly care for 1 of 7 residents reviewed (Resident #42 [42])Finding: Review of Resident #42's clinical record noted that he/she was admitted to the facility on 1218/25. The clinical record lacked evidence that the base line care plan was developed to include the instructions needed to provide minimum healthcare information necessary to properly care for R42. On 1/8/26 at 12:54 p.m., during a clinical record for R42 and during an interview with the Director of Nursing the surveyor confirmed that R42's baseline care plan was not developed within the 48 hours after admission.
- Potential for harm · D2026-01-08 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to ensure opened Fluticasone Propionate (Advair Discus) inhalation medication was labeled with an open date and that liquid Lorazepam was kept in a refrigerator in 2 of 2 medication carts (Skilled and Long-Term Care). Findings: 1. On 1/6/26 at 8:15 a.m., during a review of the Skilled Medication cart with Licensed Practical Nurse #1 (LPN1), a surveyor confirmed the following were not labeled or stored properly: - There were 2 bottles of liquid Lorazepam kept in the locked narcotic box with a sticker on the bottle that read refrigerate. LPN1 called the pharmacy in the presence of a surveyor; the pharmacy personnel informed LPN1 that the unrefrigerated Lorazepam were no good. - There were 2 opened packages of Fluticasone Propionate that were not labeled with an open date. The directions on the box indicated the medication was good for 30 days from opening. 2. On 1/6/26 at 8:40 a.m., during a review of the Long-Term Care Medication cart with Certified Nursing Assistant - Medication #1 (CNA-M), a surveyor confirmed the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-08 · tag F0810 — isolatedProvide special eating equipment and utensils for residents who need them and appropriate assistance.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observations and interview, the facility failed to provide assistive devices (Kennedy cups; which is a spill proof drinking cup with a secure lid and handle) for 1 of 2 residents reviewed for nutrition (Resident #16 [R16]) and in addition the facility failed to have enough eating equipment/utensils for between meals and snack times for 3 of 4 days of survey. (1/6, 1/7 and 1/8/26)Findings:On 1/6/26 at 12:13 p.m. during a meal observation with R16, an observation of his/her lunch tray in front of R16. R16 had finished his/her meal the surveyor observed R16 had a Kennedy cup with milk in it and a regular cup of coffee (mug). Surveyor requested to review his/her meal slip and on this slip it documented for this resident to use an assistive device which was a Kennedy cup. Surveyor asked if R16 always received their coffee this way? R16 stated yes the coffee is always in a regular mug and not the cup with cover (Kennedy cup) The Son who was present stated this was a daily thing not having his coffee in a Kennedy cup.On 1/6/26 at 1:45 p.m., a Certified Nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-08 · tag F0814 — failed to dispose of garbage properly — isolatedDispose of garbage and refuse properly.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview, the facility failed to maintain a garbage storage area and in a sanitary condition to prevent the harborage and feeding of pests for one trash dumpster and for an area outside the back kitchen door for 1 of 4 days of survey (1/7/25).Finding:On 1/07/26 at 8:51 a.m. a surveyor and the Administrator along with the Food Service Director observed a bag of garbage on the ground and not contained in the dumpster, additionally on the back dock there were several soiled gloves on the floor/ground and not contained in a garbage bag. The Surveyor confirmed the findings at the time of the observation.
- Potential for harm · Dcited before2026-01-08 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a clinical record review and interviews, the facility failed to ensure that clinical records were complete and contained accurate information for 2 of 3 sampled residents (Resident #42 [R42], R4). Findings:1.R4's clinical electronic medical record was reviewed. Prescriber written Order Summary Report, dated [DATE], indicated under Other Order Summary, Advance Directive: CPR (cardiopulmonary resuscitation) Order Status, Active. R4's clinical electronic medical record was reviewed, an attachment under misc. [miscellaneous], topic CODE STATUS was signed by a provider on [DATE] and is checked DO NOT RESUSITATE. An attachment under misc., topic DO-NOT-RESUSCITATE (DNR) DIRECTIVE, handwritten, -DO NOT INTUBATE- was signed by R4's representative and a provider on [DATE]. On [DATE] at 2:58 p.m., the Director of Nursing (DON) and a surveyor reviewed R4's electronic clinical record. The surveyor confirmed in an interview with the DON that R4's clinical medical record contained two different directions for code…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-19 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, and interviews, the facility failed to provide evidence to show Advance Directives were offered or reviewed with the resident and/or resident representatives or that the resident and/or resident representatives were provided with written information concerning the right to formulate an Advance Directive, for 7 of 14 residents reviewed for Advance Directive. (Resident #19 [R19], R16, R17, R11, R18, R37 and R102) Findings: 1. R19 was admitted to the facility on [DATE]. A review of R19's clinical record lacked evidence that the facility offered or reviewed with the resident and/or resident representatives or that the resident and/or resident representatives were provided with written information concerning the right to formulate an advanced directive. 2. R16 was admitted to the facility on [DATE]. A review of R16's clinical record lacked evidence that the facility offered or reviewed with the resident and/or resident representatives or that the resident and/or resident representatives were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-19 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to adequately maintain maintenance and housekeeping services necessary to maintain the facility in good repair and sanitary conditions for 1 of 1 environmental tour (12/18/24). Findings: On 12/18/24, between 10:47 a.m. through 11:13 a.m., an environmental tour was completed with the Director Plant Operations, Healthcare Services Group District Manager, and three surveyors, the following findings were confirmed at the time of observations: 1. - In room [ROOM NUMBER], there was paint chipped near both televisions and by the headboard for Bed 2. The metal bed enabler on Bed 1 had chipped paint. - In room [ROOM NUMBER], both nightstand coverings were damaged, the wall above the sink was damaged, there was a water-stained ceiling tile, there were handles missing on the dresser drawers, the trim on the headboard and footboard for Bed 1 were broken, the metal bed enablers for Bed 1 had chipped paint and the bedside table edges were damaged. - In room [ROOM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-12-19 · tag F0644 — patternCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to incorporate recommendations from the Preadmission Screening Resident Review (PASARR) level II determination and the PASARR evaluation report into a resident's assessment, care planning, and transitions of care for 3 of 4 sampled resident (Resident #19 [R19, R16, and R37]). Findings: 1. On 12/17/24 at 9:58 a.m., during a record review of R16's clinical record, the PASARR II dated 10/7/24 has the PASRR determination explanation that R16 met the State of Maine's definition for serious mental illness due to a diagnosis of depression over the past three to six months, your diagnosis has led to intermittent functional limitations in interpersonal functioning, concentration or adaptation to change. Onset of symptoms and persistence causes significant distress and impairment in your ability to function independently. R16's PASRR Level II required: Ongoing psychiatric services by a psychiatrist to evaluate response and effectiveness of psychotropic medications on target symptoms, modify medication orders, and to evaluate ongoing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-19 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to ensure that physician orders for treatments were followed for 2 of 20 sampled residents. (Resident #11 [R11]), R19). The facility failed to monitor a residents treatment until 4 days after treatment was administered for 1 of 1 sampled resident (12/13/24 to 12/16/24). Findings: 1. On 12/17/24 at 11:03 a.m,, during a clinical record review a diet order dated 11/16/24 instructs that R11 needs constant supervision with meals. On 12/18/24 at 8:35 a.m., an observation was made that R11 was in his/her room and in bed. The privacy curtain was pulled halfway causing R11's upper body to not be visible. At this time CNA #2 was coming out of his/her room with the breakfast tray. A surveyor asked if she had assisted R11 with his/her meal and she stated that he/she eats by himself/herself after they set him/her up. She then stated that she had just come to pick up the tray because they were done eating. The surveyor confirmed, at this time that R11 was not in constant supervision during their breakfast meal. On 12/18/24 at 8:38 a.m.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-19 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to follow up on pharmacist recommendations timely, for 4 of 6 residents reviewed for medications (Resident #11 [R11], R16, R34 and R37). Findings: 1. On 12/18/24 during R11's clinical record review it was noted that on 10/30/24 the Pharmacist completed a medication record review and had made the following recommendations: - To confirm a diagnosis for Buspar therapy as the current diagnosis is not an approved indication for use, this medication is generally used to treat anxiety. - That this resident has been taking Risperidone 4 milligrams (mg) twice daily since 7/5/24. Please evaluate the current dose and consider a dose reduction. During clinical record review there is no evidence that the Pharmacist recommendations have been reviewed or responded by the Medical Provider. 2. On 12/18/24 during R16's clinical record review it was noted that on 9/22/24 the Pharmacist completed a medication record review and had made the following recommendations: - To review dosing schedule for Oxybutynin and Gabapentin schedule. Both orders…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-19 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews, the facility failed to maintain an Infection Control Program designed to prevent the development and transmission of disease and infection for residents on precautions and during a medication pass observation for 3 of 4 days of survey (12/16/24, 12/17/24, and 12/18/24). Findings: 1. On 12/17/24 at 7:00 a.m., in the hallway by the nurses station, a surveyor observed Certified Nursing Assistant - Medication #1 (CNA-M1) with medications in her bare hands, giving them to Resident #16. The surveyor confirmed this observation with CNA-M1 at this time. 2. On 12/17/24, Resident #21 (R21)'s clinical record was reviewed which indicated that R21 had a Foley catheter and a history of a bacteria, Extended-spectrum beta-lactamase (ESBL), requiring contact precautions when providing care. At 8:43 a.m., the surveyor observed a sign on the the door to R21's room indicated that which required staff to put on gloves and a gown before entering the room; the surveyor did not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-19 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to ensure residents were offered pneumococcal vaccinations in accordance with the Centers for Disease Control and Prevention (CDC) recommendations for 5 of 5 residents reviewed for immunizations (Resident [R]3, R43, R25, R28, and R12). Findings: On 12/18/24 at 12:01 p.m., during an interview with the Infection Preventionist (IP), she stated that per the facility pharmacist, and CDC guidance, if a resident received the PCV13 and PPSV23, they should receive the PCV20 five years after the last pneumococcal vaccine given. 1. R3's admission date to the facility was on 12/6/23. During review of immunization records, R3 received a PPSV23 on 1/16/18, and a Pneumovax Dose 2 on 8/25/06. A surveyor could not locate evidence that R3 was reviewed, offered, or received a pneumococcal vaccine according to CDC recommendations. The Resident is over [AGE] years of age. 2. R43's admission date to the facility was on 3/29/24. During review of immunization records, R43…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-19 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interview, the facility failed to notify the Provider of a change in status for 1 of 1 sampled resident (Resident #11[R11]). Finding: On 12/16/24 at 3:01 PM during a clinical record review for R11, a nursing note dated 10/11/24 labeled Health Status note documents that R11 vomited once, a large amount (copious) of dark brown/black liquid with undigested food and medication. Bowel sounds were noted to be less active than normal (hypoactive) but active (positive) in all four sections (quadrants). Low pitched (Course crackles) were heard (auscultated) throughout all lung lobes. Afebrile at 98.0. pulse 87, BP 97/66 though patient frequently is hypotensive. O2 95% on RA, respirations 20. Resident does present with cough, although this is not a new finding. Resident states he/she feels better since vomiting. He/She denies any further nausea. Will continue to observe. Upon Further review of his/her clinical record R11 has a Physicians order dated 8/10/24 to notify provider if recurrence in condition (vomiting) occurs. There is no evidence in the clinical record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-19 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interview, the facility failed to ensure a baseline care plan was developed and implemented within 48 hours that included the instructions needed to provide minimum healthcare information necessary to properly care for 1 of 2 residents reviewed that were admitted in the last 30 days (Resident #54 [R54]), Finding: On 12/16/24, R54's clinical record was reviewed which indicated that R54 was admitted to the facility on [DATE] after R54 had a fall which resulted in fractures prior to admission, requiring therapy and pain monitoring with diagnoses that included diabetes, use of an anti-coagulant, and a pressure ulcer to sacrum. These care areas were not added to the baseline care plan until after 48 hours of admission. On 12/18/24 at 9:47 a.m., during an interview with a surveyor, the Director of nursing stated that the nurses are responsible for the baseline care plan. R54's baseline care plan was reviewed and the surveyor confirmed that fall with fractures, pain, diabetes, anti-coagulant…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-19 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide recommended nutritional services for 1 of 1 residents reviewed for dialysis [Resident #102 (R102)]. Finding: Review of the Dialysis Patient Care Policy created and approved on 05/21/2018 indicated, Dietary management involves restriction of protein, sodium, potassium, and/or fluid intake per physician's orders. On 12/17/24, clinical record review revealed: R102 was admitted on [DATE] with a diagnosis of dependence on renal dialysis. The resident was discharged to the hospital on [DATE] and returned to the facility on [DATE] with the same care plan in place. The care plan revised on 9/29/24 indicated the resident was on a renal diet. The dietary notes on 10/24/24 indicated the resident was on a renal, carb consistent, low sodium diet. The discharge orders from the hospital dated 12/12/24 indicated R102 continue the carb consistent, low sodium diet on return to the facility. On 12/12/24, the dietary communication slip indicated R102 was placed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-19 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — the official record, unedited, may be distressing
Based on observations and interviews, the facility failed to provide oxygen therapy in a sanitary manner for 1 of 2 sampled residents using oxygen (Resident #25 [R25]). Finding: On 12/18/24 at 10:55 a.m., during an environmental tour with the Director of Plant Operations, Healthcare Services Group District Manager, and surveyor observed R25 wearing oxygen via nasal cannula attached to an oxygen concentrator. The concentrator filter located on the back of the machine was dusty. On 12/18/24 at 10:55 a.m. in an interview with the Director Plant Operations, and Healthcare Services Group District Manager, a surveyor confirmed R25's oxygen concentrator was dusty.
- Potential for harm · D2024-12-19 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed address the needs of a resident in order to minimize triggers that may cause re-traumatization for 1 of 2 resident reviewed for Mood/Behavior (Resident #15 [R15]). Finding: R15 was admitted to the facility with hospice services on 11/28/23. R15's diagnoses are significant for anxiety disorder, hallucinations, delusional disorder, dementia with behavioral disturbance, and need for assistance with personal care. On 12/15/24 at 8:08 p.m., a nurse note stated, [patient] stated to [2 staff] that the last two people who were in [his/her] room molested [him/her]. On 12/17/24 at 4:01 p.m., a nurse note stated, This afternoon the Hospice nurse and social worker reported to me [R15] was very upset when they saw [him/her] today. [He/She] reported being afraid and made claims of a sexual assault. Upon probing, the resident could not identify when it happened and stated it was not here. ? if [he/she] may have had a previous trauma triggered by a male caregiver. On 12/18/24, the provider signed a note stating, report to [Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-19 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to ensure that physician ordered medications were available for use to meet the needs of the residents for 1 of 3 residents reviewed as a closed record. (Resident #51 [R51]). Finding: On 12/19/24 at 1:07 p.m., during a review of Resident #51's clinical record, R51 was admitted to the facility on [DATE] after a stay at the hospital for the treatment of a surgical wound infection. He/she was admitted with an order for Vancomycin HCI in dextrose intravenous (IV) solution 1.25-5 gram (GM)/250 milliliters (ML) -% use 250ml intravenously two times a day for infection with a start date of 12/15/24 at 8:00 p.m. The Treatment Administration Record (TAR) shows documentation that on 12/15/24 at 8:00 PM a code of 9 was entered. The code 9 using the chart codes on the TAR indicated other/see progress notes. The progress note dated 11/15/24 documents the vancomycin HCI in dextrose intravenous solution 1.25-5gm/250ml% (antibiotic) was not in yet from the pharmacy,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-19 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, and interviews, the facility failed to monitoring food temperatures to prevent food borne illness prior to serving residents for 1 of 4 days of survey (12/17/24), and the facility failed to ensure that plumbing fixtures were properly installed to prevent backflow as required by the Maine State Plumbing Code on 2 of 4 days of survey (12/17/24, and 12/18/24). This has the potential to effect all residents in the facility. Findings: 1. On 12/17/24 at 11:38 a.m., a surveyor observed the Kitchen Manager serve mashed potato, pureed green bean, and ground chicken onto an early plate from the steam table. The plate was covered and put to the side in preparation of being served ahead of the lunch service. At 11:39 a.m., a surveyor observed the Kitchen Manager begin to check holding temperatures of the food on the steam table, prior to serving the lunch service. The ground chicken was observed to be 133 degrees Fahrenheit, and the pureed chicken was observed to be 126 degrees Fahrenheit (Minimum safe holding temperature for hot foods is 135 degrees Fahrenheit). On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-19 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to ensure that clinical records were complete and contained accurate information for 1 of 3 sampled residents reviewed for pressure ulcers (Resident #42 [R42]) and 1 of 1 reviewed for Respiratory care. Findings: 1. On 12/16/24, a surveyor reviewed information provided for a facility reported incident, dated 12/6/24, involving Licensed Practical Nurse #1 (LPN1) documenting that dressing changes were completed on R42's right heel on 12/2/24 and 12/4/24, but on 12/6/24, the dressing was observed and labeled last changed on 11/30/24 by Registered Nurse #3. Upon further review, the surveyor noted that LPN1 also documented a skin check was completed on 12/1/24 that included documentation of Foot evaluation completed and that R42's right heel pressure wound was a blister but on 11/25/24, the Family Nurse Practitioner #1 documented that the wound (that was a blister) was now unstageable and open, with drainage, to the right heel. On 12/17/24 at 3:15 p.m., during an interview with the Director of Nursing, a surveyor confirmed this…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-22 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and observations the facility failed to provide incontinence care timely for 4 of 7 residents interviewed during a complaint investigation [Resident # (R1), (R2), (R3), and (R4)]. Findings: 1. On 10/21/24, record review indicated R1 was admitted on [DATE] with Acute cystitis without hematuria (urinary tract infection that causes a bladder infection). R1's care plan indicates, [R1] has potential for impairment to skin [related to] incontinence, impaired mobility, and lists Keep skin clean and dry for an intervention. R1 has a Brief Interview for Mental Status (BIMS) score of 14, indicating intact cognition. On 10/21/24 at 10:46 a.m., during an interview with a surveyor, Resident (R1) stated that call bells can go unanswered for 40 minutes and R1 was not checked for incontinence on the night shift on 10/18/24 or 10/20/24. R1 stated he/she is prone to urinary tract infections and is afraid the delay in care will lead to another one. 2. On 10/21/24, record review indicated R2 was admitted on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-10-22 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews, and observation, the facility failed to ensure sufficient staff were scheduled and on duty to meet the needs of residents [Resident #1 (R1), R2, R3, and R4]. This has the potential to effect all residents. Findings: During the week of 10/21/24-10/25/24 interviews were conducted with anonymous staff [Anonymous Staff #1 (A1) and (A2)]. A1 stated the facility is not staffing to acuity and had recently cared for a resident immediately on entering the facility as they were heard screaming for help related to incontinence. A1 stated we have a lot of patients who are alert and oriented enough to know when someone comes but not enough to know to use the bathroom . so a lot of them are sitting in it. A2 stated the facility could use more staff as call bells go on for about 40 minutes, but staff are busy. 1. On 10/21/24 at 10:46 a.m., during an interview with a surveyor, Resident (R1) stated that call bells can go unanswered for 40 minutes and R1 was not checked for incontinence on the night shift on 10/18/24 or 10/20/24. R1 stated he/she is prone to urinary tract…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-22 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure that a resident's representative was notified immediately of a significant change in the resident's medical condition for 1 of 2 residents reviewed for a change in condition [Resident #8(R8)]. This had the potential to delay decisions in medical care. Findings: During a medical record review, R8 was admitted on [DATE] including diagnoses Parkinsonism, Dementia, and hallucinations. The daughter/Power of Attorney (POA) for medical and financial was listed as the responsible party. R8 had a Brief Interview for Mental Status score of 8, indicating moderate cognitive impairment. The care plan indicated The resident is resistive to care, refusal of medications, and listed May call daughter when refuses medications or care. Nursing notes indicated the following: On 10/2/24 at 4:18 a.m., R8 was found on the floor and an SBAR (Situation, Background, Assessment, and Recommendation) was left for the provider. The note states request day shift to call…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-22 · tag F0940 — failed to train staff — isolatedDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record reviews, the facility failed to implement and maintain an effective training program for nursing staff contracted through the Clipboard Application (App) in the areas of dementia care, resident rights, and abuse, neglect and exploitation training by failing to ensure contracted Clipboard Professionals (Users) completed trainings prior to independently providing services to residents. Findings: Review of the Clipboard app Terms of Service Agreement last updated on October 9, 2023 states, Clipboard operates an online, marketplace, accessed through the Site, that allows third-party clients (each, a Client) to post open shifts at facilities (each, a Facility), and allows independent contractor professionals (each, a Professional) to view and sign up to work such shifts if they so choose. Under the subheading 2.1 CLIPBOARD'S ROLE AS A MARKETPLACE states, Clipboard merely makes the Site and Services available to enable Professionals and Clients to find and transact directly with each other . Users alone are responsible for evaluating and determining the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-12 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review the facility failed to promote care for residents in a manner that maintains each resident's dignity and respect when staff attempted to have a resident receive nail care in contrast to their preferences and to disclose a private conversation for 1:1 resident(s) reviewed (Resident #1 [R1]). Findings: On 6/11/24 at 12:01 p.m., in an interview with a surveyor, R1 stated he/she was brought into the office and questioned about a private conversation between R1 and Adult Protective Services (APS). R1 stated he/she cried due to fear of being kicked out if R1 did not disclose the conversation. R1 also stated not wanting to have their nails trimmed as they are R1's preferred length. On 6/12/24 review of R1's clinical record indicated the Licensed Social Worker (LSW) spoke with R1 regarding R1's nail care needing attention. LSW continues to discuss nail trimming with R1 even after the resident verbalizes refusal for nail trimming. On 6/12/24 at 10:40 a.m., in an interview with a surveyor, the LSW stated she spoke with R1 about nail grooming because an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to ensure that physician orders were followed for 1 of 3 residents reviewed for provider orders (Resident #1 [R1]). Findings: On 12/7/24 a provider order was placed in R1's electronic medical record stating Referral to dentist for dental infection of bilateral posterior lower gums; [discontinue] this order when completed [or] scheduled. On 4/26/24 a provider instructed a referral be sent for dental services for R1. This order was placed in the paper chart and initialed as acknowledged by staff on 4/29/24 and 4/30/24. On 5/30/24 a provider instructed R1 to have a dental examination for teeth grinding and oral health. On 6/11/24 at 12:01 p.m., in an interview with a surveyor, R1 stated they had not been to a dentist but needed an appointment because a chipped tooth had turned into multiple broken teeth. On 6/11/24 at 12:30 p.m., in an interview with the Scheduler, the surveyor confirmed there were no dental appointments scheduled for R1. This delay in dental services extended over a period of 6 months (December 7, 2023,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-12 · tag F0790 — failed to provide dental care — isolatedProvide routine and 24-hour emergency dental care for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to obtain dental services for a resident with chipped and broken teeth for 1 of 1 resident reviewed for dental services (Resident #1 [R1]). Findings: On 6/11/24 at 12:01 p.m., in an interview with a surveyor, R1 stated they had not been to a dentist but needed an appointment because a chipped tooth had turned into multiple broken teeth. At 12:30 p.m., in an interview with the Scheduler, the surveyor confirmed there were no dental appointments scheduled for R1. On 6/12/24, review of R1's clinical record revealed a provider order was placed 12/7/24 in R1's electronic medical record stating Referral to dentist for dental infection of bilateral posterior lower gums; [discontinue] this order when completed [or] scheduled. Review of the paper chart revealed a second provider wrote instructions for R1 to receive a dental examination for teeth grinding and oral health on 4/26/24 and 5/30/24. Dental services were delayed for a total of six months (December 7th, 2023, through June 12th, 2024). On 6/12/24 at 11:00 a.m., in an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-10-26 · tag F0851 — widespreadElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews related to mandatory submission of staffing information, the facility failed to ensure complete and accurate direct care staffing information based on payroll data was submitted to CMS (Centers for Medicare and Medicaid Services) for fiscal year quarter 3 (April 1 - June 30, 2023). This has the potential to affect all residents (51). Findings: Interview with the Administrator on 10/25/23 at 11:05 a.m. revealed that he/she is the responsible person for the submission to CMS of staffing information based on payroll data. Administrator verbalized, the finance/payroll department used to do this, but he got done in June 2023 and the Employee Experience Coordinator thought she had until the end of August 2023 to submit the data. A document titled PBJ Staffing Data Report CASPER (Certification and Survey Provider Enhanced Report) 1705D FY (Fiscal Year) Quarter 3 2023 (April 1 - June 30) states that the facility Failed to Submit Data for the Quarter was triggered. Triggered' was defined as no data submitted for quarter. A facility document titled…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-26 · tag F0583 — failed to protect personal privacy — patternKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interview, the facility failed to ensure the confidentiality of protected health information for 9 of 51 residents during 1 of 4 days of survey (Resident (R) #1, #10, #206, #17, #105, #43, #31, #9, and #47). Finding: On 10/24/23 at 10:26 a.m., a surveyor observed on the nurses station counter near the front entrance, an unattended, printed, email from the Director of Nursing displayed, visible and easily accessible to residents, visitors, or other unauthorized persons. The subject of the email was entitled, Covid update for 10/23/23, and listed R1 is off isolation; R10 day 1; R206 day 2; R17 day 2; R105 day plus C-diff; R43 day 2; R31 day 5; R9 day 1; and R47 day 5 as Residents that have or had Covid, and/or Cdiff. On 10/24/23 from 10:26 a.m. through 10:41 a.m., three staff, and two visitors passed by the nursing station counter where the displayed email was sitting. On 10/24/23 at 10:41 a.m. in an interview with a surveyor, the Educational Director acknowledged the unsecured medical information, and she moved and turned over the printed email, stating they…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-26 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, interviews and facility policy review, the facility failed to follow a physician order for making a referral to a specialist for 1 of 5 residents reviewed for unnecessary medications (Resident #26 [R26]) and failed to follow it's own policy for 1 of 2 residents reviewed with a fall (Resident #46[R46]). Findings: 1. On 10/23/23, R26's clinical record was reviewed and contained a physician order, dated 7/17/23, to obtain a urology referral for recurrent urinary tract infections and a gynecology referral for frequent vaginal pain, irritation, and atrophic vaginitis. On 8/2/23, a physician progress note was completed by the Medical Provider that indicated both referrals were pending. The surveyor was unable to find evidence that these appointments were made. On 10/24/23 at 2:18 p.m., during an interview with a surveyor, the Director of Nursing stated she was unable to find evidence that these referrals were addressed. 2. The facility's Fall Training Materials policy, dated 1/15/2020, directed staff that in the event a resident falls, the following measures will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-26 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to respond to the consultant pharmacist's recommendations in a timely manner for 2 of 5 sampled residents reviewed for unnecessary medications (Resident #37 [R37], and Resident #39 [R39]). Findings: 1. Review of R37's Consultant Pharmacist's Medication Regimen Review dated 6/26/23 states: Please consider clarifying the diagnosis listed for Donepezil therapy. The Medication administration record (MAR) currently lists a diagnosis anxiety which is not an approved indication for use. This medication is generally used to treat Alzheimer's dementia. Thank you. Review of R37's clinical record lacked evidence that the provider was provided the pharmacy consultant report dated 6/26/23. Review of R37's clinical record lacked evidence that this recommendation was addressed. On 10/26/23 at 12:20 a.m. the surveyor confirmed with the Educational Director that the pharmacy recommendation was not provided to the provider. 2. R39 was originally admitted to the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-26 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interviews, the facility failed to ensure the kitchen was maintained in a clean manner on 3 of 4 days of survey (10/23/23, 10/24/23, 10/25/23) the facility failed to ensure that dented cans were removed from use, failed to label thawed whipped topping with a thaw date on 1 of 4 days of survey. (10/23/23) Findings: On 10/23/23 at 11:11 a.m. during the initial tour the following was observed: -The kitchen floors were observed to be heavily soiled with food and food peelings, the grout lines in the tile floor are heavily soiled with dirt and grime. -The table on left hand side of stove the bottom shelf was observed to be heavily soiled with dirt/grime. -The bottom of the steamtable was observed to be soiled with dirt/dust and grime. -The ceiling tiles throughout the kitchen were observed to have black marks including handprints, water stains and areas were observed to be bubbled. -The floor drain near the stove was heavily soiled with food debris, dirt and grime, the floor mats were torn and uncleanable. -The wall behind the stove was soiled with grease and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-26 · tag F0882 — patternDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview, the facility failed to ensure that the facility's Infection Preventionist (IP) had completed specialized training prior to starting the IP position. Finding: On 10/25/23 at 1:15 p.m., in an interview with the surveyor, the Educator/Infection Preventionist (Educator/IP) stated she started this position in March 2023 and has enrolled in an on-line training for Infection Control and Prevention but has not completed the training. On 10/25/23 at 1:20 p.m., in an interview with the surveyor, the Educator/IP confirmed that no other staff/IP is overseeing or consistently training her and that she has not completed the specialized training-Certificate in Infection Prevention and Control.
- Potential for harm · E2023-10-26 · tag F0947 — failed to train nurse aides adequately — patternEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — the official record, unedited, may be distressing
Based on employee record review and interviews, the facility failed to implement and maintain an effective training program which includes, at a minimum, training on dementia for 4 of 5 licensed staff reviewed (Certified Nursing Assistant #1 [CNA1], CNA2, Certified Nursing Assistant-Medications #1 [CNA-M1], and CNA-M2). Findings: On 10/25/23 the following employee records were reviewed: 1. CNA1 was hired on 3/11/20. There was no documented dementia training. 2. CNA2 was hired on 9/27/22. There was no documented dementia training in over 12 months. 3. CNA-M1 was hired 8/19/11. There was no documented dementia training in over 12 months. 4. CNA-M2 was hired 1/7/22. There was no documented dementia training in over 12 months. On 10/25/23 at 3:15 p.m., in an interview with a surveyor, the Employee Experience Business Partner, Senior Employee Experience Business Partner, and Director of Employee Experience confirmed the above findings.
- Potential for harm · D2023-10-26 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews, the facility failed to ensure that a resident's choice in the area of bathing was being followed for 1 of 1 sampled residents (Resident #26 [R26]). Finding: On 10/24/23 at approximately 8:15 a.m., during an interview with a surveyor, R26 stated that he/she didn't get a shower last Tuesday evening (10/17/23) but received one the Tuesday before (10/10/23) but not the Tuesday before that (10/3/23). R26 stated that last week they told him/ her there wasn't enough staff but then found out that there was and that they just didn't want to do it. On 10/24/23, R26's clinical record was reviewed which indicated that R26 was to receive a shower on Tuesday evening shift. On 8/18/23, an annual Minimum Data Set (MDS) 3.0 was completed which included documentation under Section F0400 C. How important is it to you to choose between a tub bath, shower, bed bath, or sponge bath to which the response was - 1. very important. 10/26/23 at 10:08 a.m., a surveyor and the Director of Nursing (DON) reviewed R26's bathing documentation for the months of August thru…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-26 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a Pre-admission Screening and Resident Review (PASRR), included current diagnoses, and was updated for 1 of 2 residents reviewed for PASRR (Resident 39 [R39]). Finding: During review of R39's medical record, it was determined that R39 was admitted to the facility on [DATE] and the record contained a PASRR Level I Screen dated 6/10/22 completed while the resident was at St. [NAME] Hospital. The PASRR Level I Screen in the diagnosis section, stated, No mental health diagnosis is known or suspected regarding mental health diagnoses, and did not include a diagnosis of anxiety or depression. The resident record lacked evidence that the PASRR Level I Screen was updated to include R39's current diagnosis of anxiety, and depression and was forwarded to the State-designated authority to determine if a Level II assessment was needed. On 10/25/23 at 10:31 a.m., in an interview with the Director of Social Services, a surveyor confirmed that the PASRR Level…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-26 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to review/revise and update care plan interventions for the problem areas of Post Traumatic Stress Disorder (PTSD) for 1 of 17 sampled residents/care plans reviewed (Resident #19)(R19). Findings: On 10/24/23, R19's clinical record was reviewed. A review of the resident's diagnoses indicated a diagnosis of PTSD and R19's current medication orders indicated R19 received Risperidone for PTSD. A review of the Physician progress notes, dated 6/26/23 and 7/24/23, on the follow-up/acute visits, the last sentence of the first paragraph indicated PTSD started after the resident's son's untimely death. R19's care plan indicated that one of his/her current PTSD problems was, 'Resident has a psychosocial well being problem related to PTSD.' There was no evidence of interventions addressing what the triggers are that may re-traumatized the resident. No trigger specific interventions that staff should or should not do that may cause re-traumatization. Another care plan problem that addressed PTSD, according to the Director of Nursing, was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interviews, the facility failed to ensure that a treatment was followed for 1 of 1 resident reviewed for pressure ulcers (Resident #33 [R33]). Finding: A review of R33's clinical record noted an admission date of 3/9/23. The Medication Review Report, under other, order summary listed, on 9/3/23, wash sacrum with Dermal wound cleanse, apply Lotrisone (generic name, Clotrimazole/Betamethasone, a combination medication, clotrimazole, is an antifungal, and betamethasone, is a corticosteroid that works by stopping the fungus from being able to make a protective covering, making it difficult for the fungus to grow or survive, and corticosteroid - that lowers certain chemicals in your body that cause inflammation in your skin) to peri wound . every day shift for sacral wound. The Treatment Administration Record (TAR), listed under, schedule for [DATE] lists, wash sacrum with Dermal wound cleanse, apply Lotrisone to peri wound (around the wound) . On 10/23/23 at approximately…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-26 · tag F0710 — isolatedObtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a resident's physician supervised and evaluated weight loss for 1 of 1 residents reviewed with significant weight loss (Resident #31 [R31]). Finding: On 10/24/23, R31's clinical record was reviewed. On 9/26/23, the resident's admission weight was documented at 144 lbs. Additional weights were documented as follows: 10/3/23 144.2 lbs 10/10/23 125.4 lbs -12.99 percent loss from admission weight 10/17/23 123 lbs. - 14.58 percent loss from admission weight. The clinical record contained documentation that on 10/11/23, the Dietitian visited R31 to discuss food allergies but no mention of weight loss was included in this note. Further review of the clinical record indicated that on 10/18/23, R31 was diagnosed with the Coronavirus but this was after the weight loss started. On 10/26/23 at 1:03 p.m., a surveyor and the Director of Nursing (DON) reviewed R31's clinical record and there was no evidence that the physician was notified of significant weight loss nor were there any Provider Progress Notes in the clinical record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-26 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews and interviews, the facility failed to ensure that physician ordered medications were available for use to meet the needs of the residents for 1 of 4 sampled residents (Resident #22[R22]). Finding: On 10/25/23 at 9:38 a.m., a surveyor observed Certified Nursing Assistant - Medication (CNA-M) #2 prepare R22's medications. CNA-M #2 was unable to locate any Artificial Tears to be able to administer to R22 who was supposed to receive 1 drop to each eye three times a day and as needed as instructed per physician order dated 1/23/23. CNA-M #2 reported to the Charge Nurse and a hold order was received. CNA-M #2 and CNA-M #1 looked for unopened Artificial Tears in the medication storage rooms and were unable to locate any. On 10/26/23 at 8:15 a.m., during an interview with a surveyor, CNA-M #1 stated that the process is to notify the Charge Nurse and/or Unit Secretary when the medication is not available. At this time, the surveyor and CNA-M #1 observed Central Supply and noted that there were no Artificial Tears located here. On 10/26/23 at 9:44 a.m., during an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-26 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and interviews, the facility failed to ensure that clinical records were complete and contained accurate information for 1 of 1 resident reviewed for pressure ulcers (Resident #33 [R33]). Finding: A review of R33's clinical record noted an admission date of 3/9/23. The Medication Review Report, under other, order summary listed, on 9/3/23, wash sacrum with Dermal wound cleanse, apply Lotrisone (generic name, Clotrimazole/Betamethasone, a combination medication, clotrimazole, is an antifungal, and betamethasone, is a corticosteroid that works by stopping the fungus from being able to make a protective covering, making it difficult for the fungus to grow or survive, and corticosteroid - that lowers certain chemicals in your body that cause inflammation in your skin) to peri wound . every day shift for sacral wound. The Treatment Administration Record (TAR), listed under, schedule for [DATE] lists, wash sacrum with Dermal wound cleanse, apply Lotrisone to peri wound . The Wound…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-11 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record reviews, and interviews the facility failed to ensure that physician orders were followed for 1 of 3 resident's reviewed that were transferred to the hospital (Resident #1 [R1]). Findings: R1's clinical record was reviewed and included hospital ED (emergency department) discharge instructions with a diagnosis of urinary tract infection (UTI), and physician order, dated 8/16/23 at 4:07 p.m., for the medication Cefdinir (an antibiotic medication to treat bacterial infections in many different parts of the body) 300 mg (milligrams) oral capsule, 1 cap oral, every 12 hours, Duration: 10 days. R1's Medication Administration Record (MAR) was reviewed and lacked evidence that the ordered medication Cefdinir was given from 8/16/23 9:00 p.m. through 8/19/23 9:00 p.m., a total of 7 doses. R1 did not receive Cefdinir until 8/20/23 9:00 a.m., four days after the physician's order. On 8/18/23 at 4:47 p.m., a progress note title, infection note stated, .pharmacy did not send due to a allergies alert. Nurse followed up today and med will be started Saturday morning 8/19/23 On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2026-01-08 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure that the Minimum Data Set (MDS) 3.0 was coded for Hospice services for 1 of 1 resident reviewed for Hospice services Resident #44 [R44]). Finding: On 1/8/26, a review of R44's clinical record was completed. A Social Service note, dated 11/17/25, indicated the resident was started on Hospice services. A review of the 11/25/25 significant change MDS indicated Hospice was not coded under J1400 or under OK1.On 1/8/26 at 1 p.m., in an interview with the surveyor, the MDS Coordinator, confirmed that the 11/25/25 significant change MDS was not coded for Hospice under J1400 or under OK1.
- No harm found · Bcited before2023-10-26 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on employee record review, and interviews, the facility failed to complete annual performance evaluations at least every 12 months for 4 of 5 sampled licensed staff (Certified Nursing Assistant (CNA) #1, #2, and Certified Nursing Assistant-Medications (CNA-M) #1, and #2). Findings: 1. CNA1 was hired on 3/11/20. The last performance evaluation was completed on 3/11/21. The facility was unable to provide evidence of a completed annual performance evaluation for 2022 and 2023. 2. CNA2 was hired on 9/27/22. The facility was unable to provide evidence that an annual performance evaluation was completed. 3. CNA-M1 was hired on 8/19/11. The last performance evaluation was completed on 8/19/20. The facility was unable to provide evidence of a completed annual performance evaluation for 2021, 2022, and 2023. 4. CNA-M2 was hired on 1/7/22. The facility was unable to provide evidence that an annual performance evaluation was completed. On 10/25/23 at 3:15 p.m., in an interview with a surveyor, the Employee Experience Business Partner, Senior Employee Experience Business Partner, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2023-10-26 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
Based on review of the facility's Infection Prevention and Control Program (IPCP) and interview, the facility failed to ensure that the IPCP was reviewed annually. Finding: On 10/26/23 at 11:00 a.m., the facility's IPCP was reviewed. There was no evidence to indicate that the IPCP was reviewed annually. The Educator/Infection Preventionist did not provide evidence that the IPCP was reviewed annually.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$12,831 in federal fines across 1 penalty.
- $12,831 — penalty dated 2024-12-19
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| BENNETT, PHILLIP | Individual | W-2 MANAGING EMPLOYEE; CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL | since 05/07/2007 |
| DONAHUE, BRIAN | Individual | W-2 MANAGING EMPLOYEE; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | since 05/15/2013 |
| BLACK, EARL | Individual | CORPORATE DIRECTOR | since 01/01/2015 |
| BURLOCK, HELEN | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| CYR, DEBORAH | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| DUBOIS, MIA | Individual | CORPORATE DIRECTOR | since 01/01/2016 |
| FARNHAM, NICHI | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| LAVIGNE, LAURENT | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| LIPPITT, DANA | Individual | CORPORATE DIRECTOR | since 01/01/2015 |
| MARBLE, DENNIS | Individual | CORPORATE DIRECTOR | since 01/01/2016 |
| MARTIN, GARRETT | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| MILLER, JOHN | Individual | CORPORATE DIRECTOR | since 01/01/2015 |
| MUTH, JOHN | Individual | CORPORATE DIRECTOR | since 01/01/2015 |
| NOYES, TRAVIS | Individual | CORPORATE DIRECTOR | since 01/01/2015 |
| PAYNE, CLARE | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| POTTLE, JONATHAN | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
| RICH, STEPHEN | Individual | CORPORATE DIRECTOR | since 01/01/2013 |
CMS files one row per role, so the 21 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in ME
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maine Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 205020. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.