Gorham House
50 New Portland Rd, Gorham, ME 04038 · For profit - Limited Liability company · 69 certified beds · (207) 839-5757 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (5/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Jul 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (24) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 5 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 5 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 20.4% | 24.4% | 15.4% | worse |
| Long-stay residents who lose too much weight | 3.5% | 5.2% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.4% | 2.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 4.6% | 11.6% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 9.6% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 14.6% | 25.6% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 19.4% | 17.4% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 94.3% | 95.5% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.7% | 4.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 24.6% | 29.2% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 23.1% | 20.2% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 59.3% | 74.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 16.6% | 20.8% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 16.4% | 16.1% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.91 | 1.45 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.97 | 2.01 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
68.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 74 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 72.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 50 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.38 therapist hours per resident per day in 2026Q1 — more than 66% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 68.5%CMS range 57.7–79.5 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 8.9%CMS range 5.5–13.2 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 72.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 70.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 78.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 95.7% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.3%CMS range 3.4–13.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.91 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 69 beds and averages 62.3 residents a day — about 90% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.84 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.33 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.08 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.39 hrs/resident/day on weekends vs 5.02 on weekdays — 13% thinner on weekends. RN hours go from 1.55 to 0.78 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 53% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
24 citations, most serious first. The 10 most serious are shown; the remaining 14 are one tap away and print in full.
- Potential for harm · Ecited before2026-02-11 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review and facility policy, the facility failed to maintain adequate housekeeping and maintenance services to maintain a sanitary, orderly, and comfortable interior on 3 of 3 units (Windsor I, Windsor II and Cottage). In addition, the facility failed to ensure a resident's personal belongings are kept safe and secure for 1 of 1 resident reviewed for personal property. (Resident #4) 1.On 2/11/26 at 8:25a.m. surveyor observed the Kitchen for unit Windsor 2, a surveyor observed that the floor was excessively dirty and with a build-up of debris in the corners. It was observed that all of the flat services were covered with a heavy layer of dust. Housekeeper #1, stated that she was here and cleaned this unit yesterday. 2. On 2/22/26 at 8:40a.m. - A surveyor called the Housekeeping Supervisor and he observed and confirmed the condition of the unit kitchen, the dust behind the hallway hand rail, the stain on the front of the Nurses station, the top of the cabinet that holds the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-11 · tag F0605 — failed to not use drugs as a restraint — patternPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and interviews, the facility failed to follow a Physician order for 1 of 5 sampled resident reviewed for unnecessary medications (#2), failed to ensure the prescribed medication included a specific, diagnosed, and documented condition with symptoms which may be causing distress to the resident (#67), and failed to monitor side effects of psychotropic medications for 1 of 2 residents reviewed for psychotropic medications (Resident #8 and #42). 1. Resident #2's medical record contained a provider's order dated 6/27/25 for Trazodone HCl 50 mg (milligram). Give 0.5 tablet by mouth at bedtime for insomnia. AND Give 0.5 tablet by mouth every 12 hours as needed for anxiety 0.5 tab = 25mg x 90 days. Review of the medication administration record from October 2025 through February 2026 indicated the as needed Trazadone was still available for administration. On 2/10/26 at 1:31 p.m., during an interview, the above order was reviewed with the Regional Director of Operations and the Director of Nursing (DON) who both confirmed the order for the PRN trazadone was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-02-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and interviews, the facility failed to ensure that the resident's environment was free of accident hazards relating to unsafe flooring in resident areas, a broken electrical outlet, and a broken floor heater for 1 of 3 units (Cottage Unit). Findings:On 2/9/26 from 10:14 a.m. to 10:27 a.m., a surveyor observed the following findings in the Cottages Unit:- The flooring was ripped up and curled up in room's 5 and 9.- The flooring in room's 2 and 6 were lifting/bowed.- The flooring in room [ROOM NUMBER]'s bathroom had a hole in front of the toilet, exposing the sub flooring. Around the hole, when stepped on, the flooring sank in. - There was a chipped and loose tile in the Whirlpool room shower.- Resident room [ROOM NUMBER]'s heater was missing the cover exposing piping and sharp metal fins.- The staff breakroom, which is unlocked and the door is kept open, had a broken electrical outlet.On 2/9/25 at 10:28 a.m., in an interview with Registered Nurse (RN) #1 stated she has put…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-11 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to follow up on Consultant Pharmacist recommendations timely, and failed to ensure that the Consultant Pharmacist reported on identified ongoing irregularities for 2 of 5 residents reviewed for unnecessary medications (Resident #1 and #2).Findings: 1. On 2/10/26 a review of Resident #1's clinical record was completed. Documentation in the physician orders indicated the resident had a current order for Mirtazapine 15mg (milligrams). Give 1 tablet by mouth at bedtime for depression/anxiety.A review of the Pharmacy Drug Regimen Review dated 12/18/25 indicated a pharmacist recommendation to: This resident has been on Sertraline 100mg qd (daily) and Mirtazapine 15mg qhs (at hour of sleep) and due for annual evaluation. Please evaluate the current dose and consider a gradual taper to ensure this resident is using the lowest possible effective or optimal dose. Attempt dose reduction to Mirtazapine 7.5mg qhs as tolerated.As of 2/11/26 the clinical record lacked evidence that the Pharmacist recommendations have been reviewed or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-02-11 · tag F0847 — patternInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure the terms and conditions of a binding arbitration agreement were clearly communicated to the residents or their representatives and not required as a condition of admission due to the agreement being a part of the admission paperwork for 3 of 3 residents reviewed for Arbitration. (Residents 63, 77, 56, and 76) 1- On 2/9/26 at 9:30a.m., during the Entrance Conference, the Acting Administrator and when asked, she stated that there were no residents with a Binding Arbitration Agreement with the facility. 2- On 2/10/26 at 8:30a.m., during a review of the admission Packet, a surveyor discovered a form for Binding Arbitration in the admission Packet. A review of the Electronic Medical Record (EMR) for selected residents, it was discovered that three residents had electronically signed the Binding arbitration agreement. (Residents 77, 56, and 76.) 3- On 2/10/26 at 8:45a.m., during an Interview with the Acting Administrator, when this was called to her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-11 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the facility's incident report, record review, interview, and internal investigation, the facility failed to ensure staff spoke to residents in a dignified manner for 1 of 29 residents reviewed in the initial pool sample for abuse (R10).Findings: On 1/30/26, the facility reported an incident to the Division of Licensing and Certification, which stated on 1/30/26, staff had observed a Licensed Practical Nurse (LPN) speak in a verbally inappropriate manner with a resident. On 2/10/26, a review of the facility's internal investigation revealed that on 1/30/26, two staff members entered R10's unit and observed R10 exhibiting agitation and behaviors that are typical for R10. The unit nurse was observed speaking to the resident in a loud voice and was overheard stating 'I don't want to talk to you. Nobody wants to talk to you. I don't want to talk to you (R10), Nobody wants to talk to you. Shut up. Nobody is talking to you, nobody is listening to you.' The resident and nurse were separated and staff removed the resident from the unit to distract and check in with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-11 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to inform a Resident Representative (RR), in advance, of treatment risks and benefits, options, and alternatives related to use of psychotropic medications for 1 of 5 sampled residents reviewed for psychoactive medication use (R67). Finding: On 2/11/26, a review of the clinical record for R67 revealed that on 10/10/25, orders for new medications, Seroquel (an antipsychotic), and Trazodone (an antidepressant), were to be started in the evening. The medical record lacked evidence that consent was given for treatment with these new medications by the RR and that the RR was informed of the risks and the benefits of treatment with these psychoactive medications, or alternative options. On 2/11/26 at 1:00 p.m., in an interview with a surveyor, the Director of Nursing confirmed the finding.
- Potential for harm · D2026-02-11 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to issue a written transfer/discharge notice, which included information regarding appeal rights and the name and address of the Office of the State Long-Term Care Ombudsman, and a written bed-hold notice which specifies the duration of the bed-hold for to residents or their representative for 2 of 4 sampled residents transferred/discharged by the facility to an acute care hospital (Resident #67 and #69.)1. Documentation in Resident #67's clinical record indicated that the resident was transferred to the acute care hospital on [DATE]. There was no evidence in the clinical record indicating that Resident #67 or the Resident's Representative was provided with written transfer/discharge notice, which included information regarding appeal rights, the name and address of the Office of the State Long-Term Care Ombudsman or a written bed-hold notice that specified the duration of the bed-hold. On 2/11/26 at 1:00 p.m., during an interview the above was confirmed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-11 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to review, revise and update a care plan in the areas of wound care, psychotropic drug use, and dementia care to reflect the current needs for 1 of 22 sampled residents (R67).Findings:Clinical record review for R67 revealed diagnoses that included Alzheimer's Disease, Depression, Type 2 Diabetes Mellitus, left foot ulcer with 4th and 5th toe amputations, and peripheral arterial disease. 1. On 12/16/25, orders from the wound clinic stated Today we applied Grafix #2 (a bioengineered skin substitute) to the left foot wound then a negative pressure wound dressing called PICO, which should remain in place until Monday, 12/22/25. Caution: The PICO dressing should stay intact the entire time. Please assure that PICO tubing is held against the body INSIDE of tubular compression and INSIDE of pant leg then the PICO battery clipped to the waist band to avoid potential fall hazard. Please assist the patient with all clothing changes and bathroom trips. Do NOT get the dressing wet.It is possible for the PICO dressing to lose a seal,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-02-11 · tag F0865 — failed to run a quality-improvement (QAPI) program — isolatedHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to make a Good Faith effort to develop, implement, and maintain an effective, comprehensive, data-driven QAPI program that focuses on indicators of the outcomes of care and quality of life, as evidenced by the failure to follow-up on the multiple emails reporting the unsafe conditions of The Cottage unit. Findings:On 2/9/26 at 11:00a.m. - Significant Concerns about the environment at The Cottage brought by Surveyor and two other surveyors observed the environment and found multiple safety concerns. On 2/10/26 at approximately 1:30p.m. this surveyor reviewed the QAPI documentation to find: QAPI Meeting attendance for the past year with all required members were in attendanceQAPI agenda that did not present environmental concerns reported from The Cottage.QAPI Program/PlanOn 2/11/26 at 1:45p.m. in an interview with the Administrator and the Regional Director of Operations, they stated that the concerns that were identified as a need for repairs in the Cottage were slated to be done as a Part of Phase 2 in the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 14 citations
- Potential for harm · Dcited before2026-02-11 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — the official record, unedited, may be distressing
Based on observations and interviews, the facility failed to maintain an Infection Control Program designed to provide a sanitary environment to help prevent the development and transmission of disease and infection related to clean and sanitary seating for residents. (Resident #60).Findings: On 2/9/26 at 10:20 a.m., observation with Certified Nursing Assistant (CNA) #3 of a dark brown and a light brown substance on the seat of a fabric chair in Resident #60's room, along with brown spots on his/her bathroom floor. At this time, CNA #3 states that Resident #60 often is incontinent with diarrhea.On 2/9/26 at 10:30 a.m., the above information was observed and confirmed with the Maintenance Director and the Regional Director of Operations.
- Potential for harm · D2025-07-01 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on review of the Facility Reported Incident (FRI), 5-day incident follow-up, facility's abuse prohibition policy, and investigative report, the facility failed to ensure that 1 of 6 sampled residents was free from verbal abuse. (#1) Finding: On 6/13/2025 the Division of Licensing and Certification (DLC) received a facility reported incident (FRI) reporting that on 6/12/25 two CNAs were alleged to have verbally abuse a resident [Resident #1], the incident was reported to the facility by [non-facility member] who overhead what was said while using a video and audio communication app. On 6/17/25 the DLC received the facility 5-day follow-up to the 6/13/25 incident the follow-up stated that the two CNAs involved were interview and admitted to saying to Resident #1 I hope you are not saying inappropriate things to my peers, you will be in big trouble. And if you touch me, I will bite you. The two CNAs also admitted to saying things such as when Resident #1 asked the year they stated 2022 and told Resident #1 your [spouse] is dead. When Resident #1 asked to go the bathroom Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-29 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to maintain adequate housekeeping and maintenance services to maintain a sanitary, orderly, and comfortable interior on 3 of 3 units (Windsor I, Windsor II and Cottage) for 1 of 1 environmental tour. Findings: On 3/29/23 from 8:40 a.m. to 9:30 a.m., a facility tour was conducted with the Maintenance Director in which the following were observed: Windsor I Unit: > Resident room [ROOM NUMBER]-1 - A commode bucket was on the floor in the bathroom. > Resident room [ROOM NUMBER]-1 - The room had dried liquid residue on the floor between the bed and the bathroom door. > Resident room [ROOM NUMBER]- A commode bucket was on the floor in the bathroom. > Resident room [ROOM NUMBER] - A commode bucket was on the floor in the bathroom. > Resident room [ROOM NUMBER]- The wall was gouged, with sheet rock exposed, next to the recliner on the left side of the room. > Resident room [ROOM NUMBER] - A bed pan, only half covered with a plastic bag, was stored on the back of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-03-29 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility policy, record review, observations, and interviews, the facility failed to follow their own policy and failed to provide an environment to help prevent the development and transmission of disease and infection related to organisms colonized in urine. In addition, the facility failed to implement Infection Control Contact Precautions for a 2 of 2 residents (Resident #10 and #43) diagnosed with Extended Spectrum Beta-Lactamase (ESBL- a Multidrug-Resistant Organism) for 2 of 3 days of survey. (3/27/23 and 3/28/23). This has the potential to affect all 16 residents on the Windsor 1 unit. Findings: Review of the facilities policy Multidrug-Resistant Organisms (MDROs) dated 8/2019 states, Enhanced infection control precautions: use of contact precautions. Implement contact precautions routinely for all residents colonized or infected with a target MDRO . modify contact precautions to allow MDRO colonized/infected residents whose site of colonization or infection can be appropriately contained and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-29 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to review and revise the care plan by an interdisciplinary team (IDT), that included, to the extent possible, participation of the resident and/or his/her representative after each assessment for 2 of 28 sampled residents (#10 and #19). Findings: 1. On 3/27/23 at 11:12 a.m., during an interview, Resident #10 stated he/she is supposed to have a team meeting, it's been a long time since I've had one and only one as far as I can remember. During a review of Resident 10's medical record, the surveyor noted the Minimum Data Set (MDS) Significant Change in Status assessment dated [DATE]. The clinical record lacked evidence that a care plan meeting was held by the IDT for the 1/12/23 assessment. 2. During a review of Resident 19's medical record, the surveyor noted the Minimum Data Set (MDS) Quarterly Review assessments, dated 5/10/22 and 9/27/22. The clinical record lacked evidence that a care plan meeting was held by the IDT for the above assessments. On…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure that the resident's environment was free of accident hazards relating to patient lift and a hallway bumper guard for 1 of 1 facility tour, for 1 of 3 units(Cottage) on 1 of 3 days of survey. (3/27/23) In addition, the facility failed to ensure that the resident's environment was free of accident hazards relating to a string of lights in a resident's room (Windsor 2 Unit) for 1 of 3 days of survey (Resident #20). Findings: 1. On 3/27/23 at 11:59 a.m., a surveyor and the Nurse Manager observed a Reliant 450 patient lift which was missing one of the safety clips on the sling arm. Additionally, a surveyor and the Nurse Manager observed an approximately 7 foot long bumper guard, in the hallway by resident room [ROOM NUMBER], that was missing the cover and both edge caps exposing sharp metal edges. At this time, in an interview, the Nurse Manager confirmed that these two issues were accident hazards to the residents. On 3/27/23 at 2:30…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-03-29 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to adequately date and properly dispose of open biologicals according to manufacturer specifications in 1 of 2 units, (Windsor 1 unit) and failed to ensure that medications were stored properly by having an unlocked, unattended medication cart allowing residents and unauthorized persons access to medications, on 1 of 3 days of survey. (Windsor 1 unit) Findings: 1. On 3/27/23 at 9:42 a.m., during observation of the Windsor 1 unit treatment cart with the Licensed Practical Nurse (LPN), the following was observed: - Novolog insulin labeled with an open date of 2/4/23 with manufacturer instructions to Use within 28 days after opening. - Levemir insulin flex pen opened and not labeled with a date of opened or expiration. Manufactures instructions for unused Levemir should be thrown away after 42 days. - 3 Semglee insulin pens, one opened and not labeled with a date of opened or expiration and 2 pens not opened but stored in the cart. Manufactures instructions to store unused pens between 36°F and 46°F until first use, once opened…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-03-29 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, the facility's Dish Machine Use - Policy Interpretation and Implementation, the facility's Refrigerators and Freezers - Policy Interpretation and Implementation, the facility's Main Kitchen Refrigerator/Freezer Temperature Logs and the facility's Sanitation Compliance- Dish Machine policy, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner for floors, an exhaust vent, air intake vents, a blender, a slicer, and a floor mixer. The facility also failed to ensure products in the reach-in refrigerator, the walk-in refrigerator, the walk-in freezer, and a unit refrigerator(Cottage) were labeled and dated, and failed to label whipped topping with a thaw date. Additionally, the facility failed to monitor temperatures of the milk walk-in refrigerator, cook reach-in refrigerator, meat walk-in refrigerator, walk-in freezer, ice cream freezer. Further, the facility failed to monitor the dishwasher wash and rinse cycle temperatures for certain dates. This occurred for 2 of 2 tours on 1 of 1 survey days (3/27/23) in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-03-12 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to adequately store medication (insulin pens) in a locked compartment of the treatment administration cart on 1 of 4 days of survey and on 1 of 3 units in the facility (Windsor 1). Finding: On 03/10/20, at approximately 7:28 a. m., a surveyor observed the Windsor 1 unit's treatment administration cart to have the locking tab pulled out, sitting mid hallway between resident rooms and down the hall from the nursing station, with no staff present in the area. The surveyor intervened at approximately 7:30 a.m., to alert the Registered Nurse (R. N.) who was down the hallway inside the nursing station and out of view of the treatment cart. The R. N. immediately returned with the surveyor to the treatment cart, confirmed it was unattended by staff and left in an unlocked state, then observed to contain the following stored medications and needles for administration: One (1) Lantus insulin pen and one (1) Novolog insulin pen for Resident #47. One (1) Basaglar Kwik insulin pen and one (1) Novolog insulin pen for Resident #1. On 3/11/20,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-03-12 · tag F0791 — failed to provide routine dental services — isolatedProvide or obtain dental services for each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and interviews, the facility failed to ensure that dental services were scheduled and provided as ordered on 1 of 33 residents selected for further investigation. (Resident #16.) Finding: On 03/09/20, at approximately 1:09 p. m., during interview with the surveyor, Resident #16 indicated occasional pain from a broken front tooth, confirmed the facility had been made aware of the issue, but he/she was not clear if an appointment had been made to address the dental issue. A review of the clinical record indicated that on 6/15/19 an order was issued for the resident to be seen by the dental hygienist on the next visit to the facility for tooth pain. The clinical record lacked documentation indicating the visit with the dental hygienist had been completed as was ordered on 6/15/19. On 03/10/20, at 2:22 p. m., the surveyor discussed the lack of documentation in the clinical record for the dental services ordered on 6/5/19 with the Director of Nursing (DON) who indicated he/she would call the dental hygienist to inquire about documentation and the services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-03-29 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to notify the resident and/or the resident's representative in writing of the transfers/discharges to an acute care hospital for 1 of 3 residents sampled for hospitalizations. (#10) Finding: Documentation in Resident #10's clinical record indicated that the resident was transferred to the hospital on 9/22/22 and 12/30/22 and subsequently admitted . The clinical record lacked evidence that Resident #10 and/or the resident representative were provided with a written transfer/discharge notices upon either transfer. On 3/29/23 at 9:38 a.m., during an interview with the Licensed Social Worker Conditional the above findings were confirmed.
- No harm found · B2023-03-29 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to issue a bed hold notice which included the daily bed hold cost, to a resident, known family member or legal representative for 1 of 3 residents sampled for hospitalizations. ( #10) Finding Resident #10's clinical record revealed the resident was transferred to an acute care hospital on 9/22/22 and 12/30/22 and subsequently admitted . The clinical record lacked evidence that the facility issued a bed hold notice to the resident and the family member or legal representative for both of the transfers. On 3/29/23 at 9:38 a.m., during an interview with the Licensed Social Worker Conditional the above findings were confirmed.
- No harm found · B2023-03-29 · tag F0732 — patternPost nurse staffing information every day.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interviews, the facility failed to post the current daily nurse staffing information that includes the facility name, day of the month, a breakdown of the number of registered and licensed nursing staff responsible for direct resident care and indicate which shifts the numbers corresponded to for facility census for 3 of 3 survey days. Findings: Observations of the facility on 3/27/23, 3/28/23, and 3/29/23, there was no evidence of posted daily staffing ratios for the facility. On 3/39/23 at approximately 12:56 p.m.,the scheduler helper was asked where the nurse staffing information was and she stated, on any computer. When asked if it is on the computer only she stated, Yes. On 3/29/23 at 12:58 p.m.,in an interview with the Director of Nursing, the surveyor stated the staffing was not observed to be posted for 3 of 3 days of survey. The Director of nursing stated, I have not seen it posted since I have worked here. On 3/29/23 at 12:58 p.m., a surveyor discussed the above findings with the Director of Nursing.
- No harm found · B2020-03-12 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and interviews, the facility failed to ensure that a clinical record contained documentation for pressure ulcer care on 2 dates in 1 of 33 residents selected for further investigation. (Resident #42.) Finding: On 3/10/20 at 11:30 a.m., on review of Resident #42's clinical record, the surveyor noted an order, initiated on 2/28/20 for pressure ulcer care. Cleanse coccyx wound with Skin Integrity wound cleanser. Apply skin prep to peri wound skin and adhesive contact area. Apply two layers of xeroform gauze to wound bed and cover with Opti foam every 3 days and prn. The record lacked evidence of being completed on 3/1/20 and 3/4/20. On 3/10/20 at 11:50 a.m. in an interview with the Wound Nurse he/she stated he/she was unable to identify documentation in the March MAR but would investigate. On 3/10/20 at 1:56 p.m. in an interview with the Wound Nurse and RN/Nurse Manager, the surveyor confirmed that the clinical record lacked evidence of documentation of wound care on 3/1/20 and 3/4/20. On 3/10/20 at 3:00 p.m., in an interview with the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to SENIOR LIFESTYLE — 4 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 5 of 5 | 3.8 | +1.2 vs chain |
| Health inspection | 3 of 5 | 2.5 | +0.5 vs chain |
| Staffing | 5 of 5 | 4.8 | +0.2 vs chain |
| Quality measures | 5 of 5 | 3.8 | +1.2 vs chain |
The other 3 homes this chain runs (chain average 3.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| VOP SLS HOLDCO, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 09/01/2025 |
| ARHC TRS HOLDCO, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2025 |
| FMR LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 09/01/2025 |
| J.P. MORGAN INVESTMENT MANAGEMENT, INC. | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 09/01/2025 |
| VENTAS, INC. | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 09/01/2025 |
| VTR PROPERTY SECTORS, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2025 |
| VTR TRS HOLDCO, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2025 |
| BAKER, DANA | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/01/2025 |
| CUMMINGS, CHRISTIAN | Individual | MANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTOR; ADP OF THE SNF | — | since 09/01/2025 |
| FRY, BRIAN | Individual | MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNF | — | since 09/01/2025 |
| SMITH, MICHAEL | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/01/2025 |
| WOOD, BRIAN | Individual | MANAGING CONTROL - GOVERNING BODY | — | since 09/01/2025 |
| K&K LIFESTYLE ASSOCIATES | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| SENIOR LIFESTYLE HOLDING COMPANY | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| SENIOR LIFESTYLE MANAGEMENT HOLDINGS | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| SLH MAINE MANAGER, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| BERMAN, ARI | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| GAGNON, REBECCA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| LEVY, STEPHEN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| ZASLAVSKY, ANDREI | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/01/2025 |
| KAPLAN, WILLIAM | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 04/01/2026 |
| KLUTZNICK, JAMES | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 04/01/2026 |
| BLACKROCK INC | Organization | ADP OF THE SNF | — | since 09/01/2025 |
| NATIONWIDE HEALTH PROPERTIES, LLC | Organization | ADP OF THE SNF | — | since 09/01/2025 |
| STATE STREET CORPORATION | Organization | ADP OF THE SNF | — | since 09/01/2025 |
| VANGUARD GROUP INC | Organization | ADP OF THE SNF | — | since 09/01/2025 |
CMS files one row per role, so the 40 rows in the source record cover these 26 parties — each is shown once here with every role it holds. Nothing is omitted.
15 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.7M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in ME
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maine Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 205166. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
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