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Boulder Park Terrace

14676 West Upright, Charlevoix, MI 49720 · Non profit - Corporation · 72 certified beds · (231) 547-1005 Medicare & Medicaid certified

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Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0740)7 actual-harm citations2 Medicare payment denials
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Nov 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 7 actual-harm citations
  • a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • it did not file the payroll staffing data CMS requires — its 1 of 5 staffing rating is the rating CMS assigns for not reporting, not a measure of how many nurses are on the floor

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
14715 W Upright St · (231) 547-7546 · Call to confirm hours
Pharmacy
Grocery
112 W Antrim St · (231) 547-6548 · Call to confirm hours
Park
(231) 547-3257 · Typically dawn to dusk
Place of worship
202 W Hurlbut St · (231) 547-2875

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.9%10.8%15.4%typical
Long-stay residents who lose too much weight2.5%5.4%5.4%better
Long-stay residents with a catheter left in their bladder3.2%0.8%0.9%worse
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms2.4%4.3%6.5%better
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.9%3.0%3.3%better
Long-stay residents whose ability to walk worsened18.3%12.0%16.1%worse
Long-stay residents on antianxiety or hypnotic medication29.2%19.4%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%95.0%95.3%typical
Long-stay residents with pressure ulcers3.8%5.1%4.7%better
Long-stay residents with worsening bladder/bowel control20.0%20.0%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table12.4%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication1.7%1.1%1.4%worse
Short-stay residents given the seasonal flu vaccine95.7%79.5%79.4%better
Short-stay residents rehospitalized after admission26.5%24.0%22.6%worse
Short-stay residents with an outpatient ER visit21.3%11.7%12.0%worse
Long-stay hospitalizations per 1,000 resident days3.941.841.67worse
Long-stay outpatient ER visits per 1,000 resident days3.741.641.80worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

57.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 113 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

57.0%U.S. median 51.5%
Got home and stayed home
9.4%U.S. median 10.7%
Went back to hospital
70.7%U.S. median 56.6%
Met the expected recovery
0.37U.S. median 0.31
Therapy hours / resident / day
0.15hours / resident / day
Physical therapy
0.22hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Met the expected recovery: 70.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 58 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.37 therapist hours per resident per day in 2026Q1 — more than 64% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF57.0%CMS range 49.2–64.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.4%CMS range 6.4–12.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge70.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge72.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge60.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified79.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge93.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.3%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.1%CMS range 3.2–12.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

No payroll-based (PBJ) staffing hours are on file for this home — and the record suggests that is because it did not report them. CMS rates its staffing 1 of 5, which is the rating CMS assigns when a home does not report. Every Medicare-certified nursing home is required to submit its actual payroll data quarterly, and that submission is what makes staffing numbers auditable rather than a claim. A home that does not file is not the same as a home with no data yet: ask this home directly what its nurse-to-resident ratios and weekend RN coverage are, why its payroll data is not filed, and weigh the independent health-inspection score heavily in the meantime.

Inspection trend

19
deficiencies at the latest standard inspection (2025-06-05)
10
at the previous standard inspection (2024-05-15)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

58 citations, most serious first. The 17 most serious are shown; the remaining 41 are one tap away and print in full.

  • Actual harm · Gcited before2025-11-21 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to protect the right to be free from verbal abuse by staff for one Resident (#6) of three residents reviewed for abuse. Findings include: This citation pertains to intake: 2667693Resident #6 (R6)Review of the Electronic Medical Record (EMR) for R6 revealed admission to the facility on 9/1/25 with diagnosis of cerebral infarction. R6 scored an 8/15 on a Brief Interview for Mental Status (BIMS) score dated 9/5/25, indicating moderate cognitive impairment. However, the medical record indicated R6 was responsible for their own medical and financial decisions.An interview was conducted with Social Services Director (SSD) M on 11/20/25 at 1:30 p.m. SSD M stated she was walking down the B hall when Registered Nurse (RN) G stated, Do I prevent a fall or let someone get the [explicit word] beat out of them. SSD M then proceeded down the hallway to grab RN B to assist. SSD M stated she started to hear loud and aggressive shouting and when coming through the doors in the B hall, witnessed RN G in close proximity of R6 stating Because…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-11-21 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to protect the residents right to be free of misappropriation of property by staff. This deficient practice resulted in psychosocial harm based on the reasonable person perspective. Findings include: This citation pertains to intake: 2615537Resident #5 (R5)Review of R5's Electronic Medical Record (EMR) revealed admission to the facility on 7/2/25 and discharge on [DATE]. Review of R5's medical diagnosis included metabolic encephalopathy (brain dysfunction caused by chemical imbalance).On 8/30/25, Family Member N was visiting R5 who was actively dying at the facility and stayed until approximately 3:30 a.m. Family Member N noted during the visit, R5 had her gold wedding band and solitaire diamond band on her fingers. Family Member N returned to the facility at approximately 12:00 p.m. on 8/30/25 and continued to sit with R5 until her death at 12:45 p.m. Family Member N requested R5's rings be given to him before she was taken to the funeral home. It was at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-11-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Findings include: Resident #7 (R7)Review of R7's face sheet revealed an admission to the facility on 7/30/24, with diagnoses including constipation, heart failure, diabetes mellitus, and hypertension (elevated blood pressure). Review of R7's quarterly Minimum Data Set (MDS) assessment, dated 10/17/25, revealed R7 required substantial maximal assistance from staff for activities of daily living cares including toileting, shower/bathing, upper/lower body dressing, and putting on/taking off footwear. R7's brief interview for mental status (BIMS) revealed moderate cognitive impairment. Section M Skin revealed R7 had a facility acquired stage II pressure ulcer (an open sore on the skin that involves partial-thickness loss of dermis) that was unhealed, and indicated R7 was at risk for developing additional pressure ulcers.On 11/20/25 at 10:30 AM, an interview was conducted with R7 in his room. R7 was lying in bed and resting. R7 was asked about having a pressure ulcer on his buttock and replied, Yes, I do. R7 was observed lying on his left side with a wedge placed under the right side of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-11-21 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate pain control was achieved for one Resident (Resident #7) of three residents reviewed for pain management. This deficient practice resulted in Resident #7 experiencing excruciating uncontrolled pain during pressure ulcer dressing changes.Findings include: Resident #7 (R7)Review of R7's face sheet revealed an admission to the facility on 7/30/24 with diagnoses including constipation, heart failure, diabetes mellitus, and hypertension. Review of R7's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed R7 required substantial maximal assistance from staff for activities of daily living cares including toileting, shower/bathing, upper/lower body dressing, and putting on/taking off footwear. R7's Brief Interview for Mental Status (BIMS) revealed moderate cognitive impairment. section M of the MDS revealed R7 had a stage II describe stage 2 pressure ulcer. A review of the Physician's Orders for R7 on 11/20/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-06-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Intake: MI00144784 Based on observation, interview and record review, the facility failed to implement appropriate interventions to prevent a fall for one Resident (R601) of three residents reviewed for falls. This deficient practice resulted in actual harm with R601 sustaining a fall with a right hip fracture requiring surgical interventions. Findings include: A review of R601's electronic medical record (EMR) revealed admission to the facility on 2/1/16 with diagnoses including symptoms and signs involving cognitive functions and awareness, unsteadiness on feet, and pain. R601 scored a 10/15 on the 2/27/24 Brief Interview for Mental Status (BIMS) score indicative of moderate cognitive impairment. R601 was noted to have one fall with no injury and one fall with major injury in section J of the 2/27/24 Minimum Data Set (MDS) assessment. R601's Fall Risk Assessment Tool dated 9/1/23 revealed a fall risk score of 22 points, indicative of a high fall risk. Review of the Facility Reported Incident submitted to the State Agency on 5/23/24 read, in part, .Resident (R601) had a fall on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-02-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation refers to intake(s): MI00139977 Based on interview and record review, the facility failed to implement appropriate interventions to prevent a fall for one Resident (R2) of three residents reviewed for falls. This deficient practice resulted in R2 sustaining a fall with subsequent injuries requiring staples. Findings include: R2 A review of R2's electronic medical record (EMR) revealed admission to the facility on 9/18/23 with diagnoses including repeated falls, weakness, osteoarthritis, pain, and dementia with behaviors. R2 scored a 7/15 on the 9/25/23 Brief Interview for Mental Status (BIMS) score indicating he was severely cognitively impaired. In Section J on R2's 9/25/23 Minimum Data Set (MDS) assessment he was marked 'yes' as having a fall in the last month prior to admission/entry into facility. R2's Fall Risk Assessment Tool dated 9/18/23 revealed he scored an 18, indicative that he was a high fall risk. Review of R2's Care Plans revealed the following: Problem Start Date 9/18/23, Category:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-02-01 · tag F0711 — isolated
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake number: MI00144208 Based on interview and record review, the facility failed to follow the physicians order for PT/INR (prothrombin time/international normalized ration) laboratory testing for one Resident (R4) of three residents reviewed for physician orders. This deficient practice resulted in a delay in treatment in response to R4's blood work which subsequently resulted in R4's hospitalization. Findings include: R4 Review of R4's Electronic Medical Record (EMR) revealed admission to the facility on [DATE] with diagnoses including cerebral infarction, and paroxysmal atrial fibrillation. R4's 11/2/23 Brief Interview for Mental Status (BIMS) score was 3/15 indicative of severe cognitive impairment. Review of R4's Minimum Data Set (MDS) assessment dated [DATE], revealed in Section N0415, High Risk Drug Classes, R4 was marked as taking anticoagulant medications. Review of R4's Baseline Care Plan dated 10/26/23 read, in part, .Medications: Anticoagulant: Coumadin .Lab monitoring:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-25 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficient practice pertains to Intake 2805315.Based on observation, interview and record review, the facility failed to provide sufficient staffing to address the care, needs, and safety of the entire facility population. Review of a complaint submitted to the State Agency (SA) on 3/17/26 read, in part: .There are 2 nurses in the building, and there should be a minimum of 3. The DON [Director of Nursing], Infection Control Nurse, and Administrator are all out of the building.We are drowning here with no staff. Send help!On 3/24/26 at 1:12 PM, an interview was conducted with Certified Nursing Assistant (CNA) L regarding staffing levels in the facility. CNA L stated the facility is constantly understaffed, often running with just two CNAs for a census of 50 or more. CNA L stated the unit she typically works on has many incontinent residents and although she tries to get to everybody as fast as she can for incontinence care, residents sit in excrement for longer than they should.On 3/24/26 at 2:19 PM, an interview was conducted with Resident #7 (R7) who requested to speak with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-03-25 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain a comprehensive facility assessment which included specific staffing needs by shift and census, a plan to maximize recruitment and retention of direct care staff, and a contingency staffing plan.Findings include:Review of the Facility Assessment, reviewed 1/19/26, read, in part: .Staffing Plan: The table below describes the number of staff available to meet residents' needs.# [number of staff needed when census at or under 50 in 24 hr [hour] period:# [number of staff needed when census 63-68 in 24 hr period.No data was available for a census between 51-62 nor specific staffing needs by shift.Further review of the Facility Assessment failed to outline a plan to maximize recruitment and retention of direct care staff or establish a contingency staffing plan for events that do not require activation of the facility's emergency plan but do have the potential to affect resident care.On 3/25/26 at 3:18 PM, an interview was conducted with the Nursing Home Administrator (NHA) who acknowledged the concerns related to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-25 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficient practice pertains to Intake 2805315.Based on observation, interview, and record review the facility failed to ensure a sufficient supply of:Incontinence products for Residents #6, #9, #10, and #11.Urinary catheter components for Residents #2 and #15.Custodial products for routine trash removal.Findings include:Review of a complaint submitted to the State Agency (SA) on 3/17/26 read, in part: .There are limited supplies of briefs, wipes, and chucks (disposable under pads used to protect surfaces like mattresses, chairs, and wheelchairs from fluid leakage and incontinence). No [panty] liners. No trash bags. We are drowning here with no staff. Send help!On 3/24/26 at 1:12 PM, an interview was conducted with Certified Nursing Assistant (CNA) L regarding the availability of incontinence supplies. CNA L stated, When aren't we out of supplies? We are constantly out of liners, chucks, the correct sized briefs. CNA L indicated there were currently four residents who were heavy wetters on her unit who preferred either a liner or chuck in addition to a brief to prevent leaks and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-25 · tag F0691 — failed to provide colostomy / ostomy care — isolated
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficient practice pertains to Intake 2805315.Based on observation, interview, and record review the facility failed to ensure the appropriate colostomy supplies were provided for one Resident (#5) of one Resident reviewed for colostomy care. This deficient practice resulted in feelings of extreme embarrassment and social withdrawal due to noxious odors from fecal leakage.Findings include:Resident #5 (R5)Review of R5's Electronic Medical Record (EMR) revealed initial admission to the facility on 7/2/25 with diagnoses including malignant neoplasm (cancer) of the colon, colostomy (a surgical procedure which bypasses part the intestine and redirects feces to exit through an opening [stoma] in the abdominal wall and into a pouch), and parastomal hernia (a type of incisional hernia allowing abdominal contents to protrude through an abdominal wall defect). Review of R5's most recent Minimum Data Set (MDS) assessment, dated 1/7/26, revealed a Brief Interview of Mental Status (BIMS) score of 10, indicative of moderate cognitive impairment. On 3/24/26 at 3:16 PM, an interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-21 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a physician-prescribed bowel protocol was followed for two Residents (#3 & #7) of three residents reviewed for quality of care. Findings include:This citation pertains to intake number #2641745. Resident #3 (R3)Review of complaint intake number #2641745 submitted to the State Agency (SA), on 10/13/25 revealed R3 has had a diagnosis of hemorrhoids. The Complainant stated R3 went for days without having a bowel movement in the facility and they were concerned with the bowel management care being provided. Review of R3's face sheet revealed an admission to the facility on 7/24/25 with diagnoses including hemorrhoids, hypothyroidism, diabetes mellitus, and hypertension. Review of a quarterly Minimum Data Set (MDS) assessment, dated 10/27/25, revealed R3 was dependent on staff for activities of daily living cares including toileting, shower/bathing, lower body dressing, and putting on/taking off footwear. R3's brief interview for mental status (BIMS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-14 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide family notification with injury that had the potential for requiring physician intervention for one Resident (R1) of three residents reviewed for notification of change. This deficient practice resulted in the delay in notification per the resident's rights. Findings include:This intake pertains to 2586236, 2583430Resident R1Review of R1's Electronic Medical Record (EMR) revealed admission to the facility on 7/25/25 with diagnosis including fracture of right humerus and neoplasm of the breast, brain and bone. R1's 'admission Paperwork' including R1's 'Health Care Decision/Code Status' was not completed until 7/28/25.Review of R1's Progress Notes revealed the following entries: 07/25/2025 1:17PM Report received from [Hospital Name] approx. (approximately) 1:15: resident arrived at the hospital on 7/22/25 from [Assisted Living Name] with a right humorous fx (fracture) that family declined to have repaired.Family has dentures and cell phone. she is here for rehab to strengthen her legs as she has had several falls.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-14 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to form a recapitulation of stay for one Resident (R2) of three residents reviewed for discharge. Findings include:This intake pertains to 2563536Resident R2Review of R2's Electronic Medical Record (EMR) revealed admission to the facility on 7/8/25 and discharge from the facility on 7/10/25 with diagnoses including restlessness and agitation, adult failure to thrive, and anorexia.Review of R2's Progress Notes revealed the following information: 07/10/2025 11:51AM Call to wife.She was not picking up her phone last night and staff unable to leave VMs to her. She was very surprised on all that was replayed to her this am of the occurrences from last night. Informed her that he was taken by the police in handcuffs to the ER because he not only assaulted staff but assaulted a police officer. Relayed that he does not get along in a group setting, that he would not be able to continue staying here. We need to be able to actually care for him and he is refusing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to follow care plan interventions to prevent a fall for one Resident (R1) of three residents reviewed for falls. Findings include:This intake pertains to 2586236, 2583430Resident R1Review of R1's Electronic Medical Record (EMR) revealed admission to the facility on 7/25/25 with diagnosis including fracture of right humerus and neoplasm of the breast, brain and bone.Review of R1's Progress Notes revealed the following entries: 07/29/2025 9:05PM Called to resident room. Upon entering, observed resident on her R (right) side on the floor, no grippy socks and did not activate call light for assistance 07/29/2025 11:29PM Resident now states she is in great pain & thinks she broke her R elbow and is requesting to go to the ER.Ambulance departed with resident at 11:35 PM. resident was given bed hold policy and transfer form.Review of R1's Care Plans revealed the following: Problem Start Date: 7/25/25; At risk for falls related to R (right) humorous fracture.Approach:.Ensure resident has grippy socks or footwear with grippy soles for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0635 — isolated
    Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake 121993.Based on interview and record review, the facility failed to accurately transcribe and implement physician orders for pressure ulcer treatment of one Resident (#7) of three residents reviewed for wound care. This deficient practice had the potential for worsening and/or delayed wound healing condition.Resident #7 (R7)Review of the electronic medical record revealed R7 was originally admitted to the facility from the hospital on 6/12/25 with active diagnosis of pressure ulcer sacral region, unspecified stage, altered mental status, and osteoarthritis. The hospital discharge summary indicated apply Medihoney (Active Leptospermum honey, promotes healing) and cover with Mepilex (silicone foam dressing) daily to the sacral pressure ulcer. Review of the facility's admission orders indicated the pressure ulcer care order was not entered into R7's order set. Review of R7's progress notes indicated on 6/12/25 at 3:15PM .Unstageable pressure ulcer to coccyx treated with Medi honey and meplex on admission was charted by the Director of Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-06-05 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to identify areas of improvement through its Quality Assurance and Performance Improvement (QAPI) program of five concerns, Advanced Beneficiary Notification (ABN), care plan updates, medication consents, proper reporting of abuse, and Preadmission Screening and Annual Resident Review (PASARR) identified by the survey team. The deficient practice has the potential for negative resident outcomes, and placed residents at risk for harm due to lack or proactive system-level interventions. Findings include: On 6/5/25 at 1:20 PM, an interview was conducted with the Nursing Home Administrator (NHA) regarding the facility's current QAPI process and Performance Improvement Plans (PIP) currently being conducted by the facility. The NHA stated the facility had a PIP in progress related to wound care, and another PIP related to weight measurement. The NHA stated that the facility had started PIPs for ABN, and medication consents based on the identified concerns brought up by the survey team during the recertification process. The NHA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
Show the remaining 41 citations
  • Potential for harm · E2025-06-05 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility presented a list of residents whose Medicare Part A Service had ended and were eligible to receive a SNF ABN (a document to alert of payment changes). Three Residents (R37, R41 and R56) on this list were chosen and their medical records were requested to assure proper notification had been delivered. The medical record form: SNF Beneficiary Notification Review was received for R37, R41 and R56 and each read, Was a SNF ABN, From CMS-10055 (Center for Medicare and Medicaid Services) provided to the resident? Each form had No checked and continued, If no, explain why the form was not provided. Each had a handwritten explanation which read, Change in BO (Business Office) Staff. During an interview on 6/5/25 at 12:50 PM, the Nursing Home Administrator (NHA) stated there had been a recent change in office personnel within the last month. The NHA said, The new girl in the office has been educated on the proper form to use. We have not been using the right CMS form. The form 10055 was not used. The NHA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-05 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #258 (R258) Review of an admission Record revealed R258 was originally admitted to the facility on [DATE]. On 6/4/25 at 9:33 AM., R258 was observed on a stretcher being wheeled out via ambulance/paramedics. On 6/4/25 at 9:35 AM, Certified Nurse Aide (CNA) C was interviewed and reported R258 was not feeling well this morning, and reported this to the nurse, and a decision was made to send R258 out to the Emergency Department (ED). Review of R258's Electronic Medical Record EMR revealed. 6/04/2025 05:32 PM Late Entry- Resident observed to be confused/difficult to arouse/complaining of feeling cold. Weak. Altered mental status Call placed to EMS (Emergency Medical Services) to transport to Hospital for evaluation NP notified/ DON (Director of Nursing) notified . Resident sent out at approx 0930. - Resident is being admitted . Nursing (documented by RN B) On 6/5/25 at 3:05 PM., RN B was interviewed and reported R258 was admitted to the hospital yesterday. When asked if a bed hold policy was given to R258,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-05 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #263 (R263) Review of an admission Record revealed R263 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: Enterococcus bacteremia (blood stream infection). Review of a Minimum Data Set (MDS) assessment for R263 with a reference date of 5/9/25 revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated R263 was cognitively intact. In an interview on 6/4/25 at 2:08 PM., R263 reported staffing is so short he has to wait for assistant for long periods of time. R263 reported there are just not enough of them to help out the way they should be. R263 reported his call light took over 45 minutes the other night. In an interview on 6/4/25 at 9:35 AM., Certified Nurse Aide (CNA) C reported (staffing could be better, we struggle making sure everyone gets their showers on time or on their scheduled days. CNA C reported resident showers do get missed because the shower aide gets pulled to work the floor because of staff calling in or not showing up.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to facility failed to ensure drugs and biological's were stored and discarded according to professional standards and ensure a locked medication room had a functional door handle/lock for 1 of 2 medication storage rooms, and 1 of 3 medication carts reviewed for storage of medications resulting in the potential for negative side effects from outdated or ineffective drug therapy and accidental wrong medication ingestion and drug diversion. Findings include: In an interview/observation on 6/4/25 at 2:07 PM., Registered Nurse (RN) A reported the main medication room near the front door and administration offices had an issue for a while where it would slam shut very hard when leaving the room. RN A reported she thought maintenance fixed it, but clearly it is not fixed. RN A reported it would close so hard it would scare people. RN A stated they thought maintenance might have adjusted it. The medication room door did not appear to be shutting and securely closing while observing medication administration. (While…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to obtain informed consent prior to the administration of psychotropic medications for two Residents (#16 and #36) of five residents reviewed for unnecessary medications. Findings include: Resident #16 (R16) Review of the Minimum Data Set (MDS) assessment, dated 4/16/2025, revealed R16 was admitted to the facility on [DATE] and had diagnoses including traumatic brain injury, bipolar disease, restlessness and agitation. Further review of the MDS assessment revealed R16 had moderate cognitive impairment. Review of R16's physician orders revealed an active order for Haldol (an antipsychotic medication used to stabilize mood, behaviors and thoughts) 1 milligram (mg) and 2 mg tablets by mouth daily. The order was dated 11/30/2023. Review of R16's electronic medical record (EMR) revealed no acknowledgement of informed consent (education regarding the need for the medication and the risks, benefits and alternatives) signed by R16 or their representative for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a homelike environment by serving residents their meals on institutional trays in the resident dining rooms. Findings include: On 6/4/25 at approximately 8:00 AM, the breakfast meal was observed being served to residents in the main dining areas. Staff served the residents their breakfast meal with plates, cups and tableware on service trays. On 6/4/25 at 12:00 PM, the lunch trays were set up in the kitchen with items on a tray for each resident. The staff then served the meal to each resident in the dining room) without removing the items from the trays. On 6/04/25 at 4:20 PM, residents were asked about their thoughts regarding the meal service and if it was like when they were living at home. Resident #40 (R40) whose electronic medical record (EMR) contained a Brief Interview for Mental Status assessment (BIMS) dated 3/26/25 of 11 out of 15 (indicating moderate cognitive impairment) shook her head no. She said she did not eat…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake M00153232 Based on interview and record review, the facility failed to monitor and prevent resident to resident sexual abuse for two Residents (#14 and #40) of four residents reviewed for abuse. This deficient practice resulted in feelings of being violated, humiliation, anxiety. Findings include: Review of a facility five-day investigation summary, submitted to the State Agency (SA) on 5/23/25 at 8:54 a.m., revealed the following: On 5/19/25 (Resident #40 [R40]) groped (Resident #14 [R14's]) breast at 8:58 the incident occurred. Staff witnessed (R14) slapping her hand on (R40's) shoulder repeatedly. When asked why (R14) was doing that and they were pulled apart, (R14) stated he squished my breast. I just wanted him to stop so I was hitting him . R14 Review of the Minimum Data Set (MDS) assessment, dated 5/15/25, revealed R14 was admitted to the facility on [DATE] with active diagnoses that included Alzheimer's Disease, anxiety, and depression. R14 scored a 3 of 15 on the Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to document specific behaviors, signs and symptoms of anxiety targeted by the administration of a PRN (as needed) antianxiety medication for one Resident (#36) of five residents reviewed for unnecessary medications. Findings include: Resident #36 (R36) Review of the MDS assessment, dated 1/19/2025, revealed R36 was admitted to the facility on [DATE] and had diagnoses including anxiety. Further review of the MDS assessment revealed R36 was cognitively intact. Review of R36's physician orders revealed an active order for Xanax (a controlled, antianxiety medication) 0.5 mg tablet by mouth PRN daily for Other specified anxiety disorders. The order was dated 5/28/2025 and had an end date of 6/28/2025. Review of R36's EMR, including physician progress notes for May and June 2025, no documented rationale related to the administration of the medication for more than a 14-day timeframe. Review of R36's May and June 2025 Medication Administration Records (MAR's),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure allegations of abuse were identified and reported to the State Agency (SA) for three Residents (#40, #49 and #22) of four residents reviewed for abuse. Findings include: Resident #49 (R49) Review of the Minimum Data Set (MDS) assessment, dated 4/15/2025, revealed R49 was admitted to the facility on [DATE] and had diagnoses including left ankle fracture, anxiety and schizophrenia. Further review of the MDS assessment revealed R49 was cognitively intact and had no behaviors of psychosis including hallucinations or delusions. Review of R49's electronic medical record (EMR) revealed the following progress note: 05/22/2025 12:53 PM Administrator was told a male resident was just in her room, he rolled in by wheelchair. Administrator went down to see the room and set up [sic] and apologize. Male resident had put his hand on [R49's] bed, under her cover to the left of her leg area. NP (Nurse Practitioner) in building notified, male…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure allegations of abuse were thoroughly investigated for three Residents (#40, #49 and #22) of four residents reviewed for abuse. Findings include: Resident #49 (R49) Review of the Minimum Data Set (MDS) assessment, dated 4/15/2025, revealed R49 was admitted to the facility on [DATE] and had diagnoses including left ankle fracture, anxiety and schizophrenia. Further review of the MDS assessment revealed R49 was cognitively intact and had no behaviors of psychosis including hallucinations or delusions. Review of R49's electronic medical record (EMR) revealed the following progress note: 05/22/2025 12:53 PM Administrator was told a male resident was just in her room, he rolled in by wheelchair. Administrator went down to see the room and set up [sic] and apologize. Male resident had put his hand on [R49's] bed, under her cover to the left of her leg area. NP in building notified, male resident's guardian notified and [R49's] guardian…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview and record review, the facility failed to ensure that required assessments were completed timely for four Residents (#4, #14, #42 and #44) out of 16 Residents reviewed for MDS (Minimum Data Set) assessments. Findings include: Resident #4 (R4) A review of R4's electronic medical record (EMR) revealed R4 had expired on [DATE]. The Minimum Data Set (MDS) assessment for [DATE] related to Death in Facility was noted as In process and had not been completed as of [DATE]. Resident #14 (R14) A review of R14's MDS assessment record revealed assessments were completed on [DATE], and [DATE]. The quarterly assessment after [DATE] was over 120 days old and had not been completed until [DATE] Resident #42 (R42) A review of R42's MDS assessment record revealed assessments were completed on [DATE], [DATE], and [DATE]. The quarterly assessment after [DATE] was over 120 days old and had not been completed until [DATE]. Resident #44 (R44) A review of R44's MDS assessment record revealed assessments were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a Level II PASARR (Preadmission Screening and Record Review) evaluation was completed on 1 of 1 sampled resident (Resident #41) with known serious mental illness. Findings include: Resident #41 (R41) A review of R41's electronic record indicated R41 was admitted to the facility with diagnosis including bipolar disorder on 2/28/25. R41's EMR indicated a PASARR hospital exemption discharge date d 1/30/25. The PASARR hospital exemption discharge noted R41 was being admitted to facility after a hospital stay where R41 required nursing facility services for their condition they received hospital care for and likely to require less than 30 days of nursing facility services. Therefore, a PASARR II assessment would not be initiated at that time. The PASARR hospital exemption discharge also stated, if that plan changes, please notify the OBRA (Omnibus Budget Reconciliation Act) Office as soon as possible for appropriate follow-up. On 6/4/25 1:45 PM while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide appropriate baseline care planning regarding high risks focus areas for two Residents (#256 & #263) of 13 residents reviewed for baseline care planning. This deficient practice resulted in the potential for choking, complications from infections as well as overall unmet medical needs. Findings include: Resident #256 (R256) Review of an admission Record revealed R256, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: Parkinson's, and dysphasia (difficulty swallowing). Review of the Minimum Data Set (MDS) 5-day admission assessment for R256, with a reference date of 5/31/25- revealed a Brief Interview for Mental Status (BIMS) score of 10/15 which indicated R256 was cognitively impaired. Review of R256's Care Plans revealed no Baseline Care Plan was in place for R256's focus area of difficulty swallowing and associated high risk of choking. Resident #263 (R263) Review of an admission Record revealed R263…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #263 (R263) Review of an admission Record revealed R263 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: Enterococcus bacteremia (blood stream infection). Review of a Minimum Data Set (MDS) assessment for R263 with a reference date of 5/9/25 revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated R263 was cognitively intact. Review of R263's medical record revealed no Comprehensive Care Plan was completed. Review of R263's physicians orders revealed: penicillin G pot (potassium) in dextrose (antibiotics) piggyback; 3 million unit/50 mL (milliliters); intravenous (via PICC [peripherally inserted central catheter] line) Other Test: Once A Day IV (intravenous) PCN (penicillin) G 24 million Units every 24 hours continuous infusion. [Diagnosis: Bacteremia] .(start date) 05/07/2025 (end date) 06/09/2025 . In an interview on 6/5/25 at 3:05 PM., RN B reported R263 receives his antibiotic medication via a PICC line. RN B reported any resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00153232 Based on interview and record review, the facility failed to ensure care plans were revised to address supervision behaviors and prevent further abuse regarding two Residents (#14 and #40) of 13 residents reviewed for revision of care plans. This deficient practice resulted in care plans which did not reflect resident needs and had the potential for continued behaviors, including resident to resident abuse. Findings include: Resident #14 (R14) Review of the Minimum Data Set (MDS) assessment, dated 5/15/25, revealed R14 was admitted to the facility on [DATE] with active diagnoses that included Alzheimer's Disease, anxiety, and depression. R14 scored a 3 out of 15 on the Brief Interview for Mental Status (BIMS) assessment reflective of severe cognitive impairment. Resident #40 (R40) Review of the MDS assessment, dated 5/15/25, revealed R40 was admitted to the facility on [DATE]. R40 scored a 3 out of 15 on the BIMS assessment reflective of severe cognitive impairment.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide behavioral health care needs to maintain the highest practicable level of physical, mental, and psychosocial well-being, for one Resident (#40) of one resident reviewed for behavioral care. This deficient practice had the potential for worsening behaviors. Resident #40 (R40) Review of the Minimum Data Set (MDS) assessment, dated 5/15/25, revealed R40 was admitted to the facility on [DATE]. R40 scored a 3 of 15 on the BIMS assessment reflective of severe cognitive impairment. Further review of the Electronic Medical Record (EMR) revealed R40 had a diagnosis of dementia. Section E Behavioral Symptoms: revealed R40 experiences physical behavioral symptoms directed toward others i.e. Hitting, kicking, pushing, scratching, grabbing, abusing others sexually every 4 to 6 days. Review of Progress Notes for R40 revealed the following pertinent entries: 3/9/25 . Resident has been inappropriate both physically and verbally with staff, resident groped this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure consistent follow-up and documentation of monthly medication regimen reviews (MRRs) for two Residents (#16 and #36) of five resident reviewed for MRRs. Findings include: Resident #16 (R16) Review of R16's MRRs documented in the electronic medical record (EMR) for the period of 11/1/2024 through 6/1/2025 revealed the following: 3/8/2025, 3:22 p.m. See recommendation. 6/1/2025, 11:02 p.m. See recommendation. Further review of R16's EMR revealed no documentation or pharmacy report indicating what the pharmacy recommendations were for 3/8/2025 or 6/1/2025. Resident #36 (R36) Review of 36's MRRs documented in the EMR for the period of 11/1/2025 through 6/1/2025 revealed the following: 1/19/2025, 5:07 p.m. See recommendation. 5/20/2025, 11:23 p.m. See recommendation. Further review of R36's EMR revealed no documentation or pharmacy report indicating what the pharmacy recommendations were for 1/19/2025 and 5/20/2025. On 6/5/25 at 8:43 a.m., the Director of Nursing (DON) was asked what the facility process was to ensure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to consistently document pain assessments and document/utilize non-pharmacological interventions prior to the administration of PRN (as needed) opioid pain medication for one Resident (#49) of five residents reviewed for unnecessary medications, resulting in the potential for adverse medication effects and/or physical dependence on controlled medications. Findings include: Resident #49 (R49) Review of the Minimum Data Set (MDS) assessment, dated 4/15/2025, revealed R49 was admitted to the facility on [DATE] and had diagnoses including left ankle fracture, anxiety and schizophrenia. Review of the MDS Section J - Health Conditions, revealed R49 almost constantly experienced pain was receiving scheduled and PRN (as needed) pain medication. Further review of the MDS assessment revealed R49 was cognitively intact and had no behaviors of psychosis including hallucinations or delusions. Review of R49's electronic medical record (EMR) revealed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-13 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficient practice pertains to Intake MI00148356. Based on observation, interview, and record review, the facility failed to provide food to accommodate resident preferences for one Resident (#3) of 4 residents reviewed for food allergies and preferences. This deficient practice resulted in food dissatisfaction, decreased food consumption, and the potential for further weight loss. Findings include: Resident #3 (R3) Review of R3's electronic medical record (EMR) revealed initial admission to the facility on 3/1/25 with diagnoses including Crohn's disease (a chronic inflammatory bowel disease that affects the lining of the digestive tract), abnormal weight loss, and protein-calorie malnutrition. Review of R3's most recent Minimum Data Set (MDS) assessment, dated 3/9/25, revealed a Brief Interview for Mental Status (BIMS) score of 15, indicative of intact cognition. Review of R3's EMR revealed the following admission progress note on 3/1/25 at 11:31 PM: .Phone report received from .[local hospital] . resident [R2] admitted to [local hospital] on Monday 2/24/25 for falls at home…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-11-13 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficiency pertains to intake numbers MI00145488 and MI00145642 Based on interview and record review, the facility failed to ensure sufficient numbers of staff to provide adequate care to the resident population in accordance with the facility assessment. This deficient practice resulted in the potential for unmet care needs for all 61 residents in the facility. Findings include: Resident #36 (R36) R36 was interviewed on 11/12/24 at 1:15 p.m. R36 said there was a shortage of nurses and Certified Nurse Aides (CNA) in the facility to help the residents and said call light response time was often extensive. R36 said he attends Resident Council monthly and most of the concerns conveyed by the Council members are related to poor staffing. R36 alleged staffing was especially poor in July but was also a current problem in the month of November. R36 said there were long periods of time before assistance was received from staff. The medical record of R36 was reviewed on 11/12/24. A nurse's note dated 10/25/24 at 12:43 p.m. read in part: . [R36] is requesting a shower for today however…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-13 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . This citation pertains to intake MI00145682. Based on interview, and record review, the facility failed to provide prompt written responses to concerns/grievances for two residents (R36 and R37) of three residents reviewed for the grievance process. This deficient practice resulted in residents becoming frustrated over feelings of being unheard due to voicing concerns multiple times and perceived lack of facility response. Findings include: Resident #36 (R36) R36 was admitted to the facility on [DATE] with a primary diagnosis of right sided weakness due to a stroke. The medical record for R36 included a Minimum Data Set (MDS) assessment dated [DATE] with a Brief Interview for Mental Status (BIMS) score of 15 of 15 signifying cognitively intact. On 7/12/24, a complaint was received by the State Agency (SA) from R36 with several issues outlined in the document. R36 concluded So I am asking (Facility Name) nursing home to give me the answers in writing. They haven't yet! During an interview on 11/13/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-13 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficiency pertains to intake number MI00147266 Based on interview and record review, the facility failed to timely notify the state agency of a resident-to-resident altercation and failed to report the results of an investigation timely to the state agency for three Residents (R34, R35, and R36) of four residents reviewed for abuse. Findings include: Resident #34 (R34) The facility submitted a facility-reported incident (FRI) to the state agency on 6/28/24 for a witnessed resident-to-resident altercation that occurred at an unknown time on 6/26/24. The FRI reported a staff member observed Resident #35 (R35) kick the back of R34's wheelchair, and documented R35 used profanity toward R34. The FRI documented investigation started. An investigation summary was submitted to the state agency on 9/25/24, three months after the altercation occurred. The Administrator (NHA) was interviewed on 11/13/24 at 1:45 p.m. The NHA said the FRI for the altercation between R34 and R35 should have been submitted to the state agency within 24 hours of the incident, and the results of the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-13 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficiency pertains to intake number MI00147266 Based on interview and record review, the facility failed to thoroughly investigate resident-to-resident altercations for three residents (R34, R35, and R36) of four residents reviewed for abuse. Findings include: Resident #34 (R34) / Resident #35 (R35) The facility submitted a facility-reported incident (FRI) to the state agency on 6/28/24 for a witnessed resident-to-resident altercation that occurred on 6/26/24. The FRI reported the Activity Director observed R35 was using profanity and kicked the back of R34's wheelchair. The FRI documented investigation started. An investigation summary was submitted to the state agency on 9/25/24, three months after the altercation was reported. On 11/12/24 at 12:30 p.m., the Administrator (NHA) was asked for the facility investigation for the incident between R34 and R35 on 6/26/24. The Administrator provided a file folder that contained the investigation summary submitted to the state agency on 9/25/24, a photocopy of a cell phone with an undated and untimed text message, one care plan for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-05-15 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the Quality Assurance and Performance Improvement committee met at least once per quarter with the required committee members resulting in the potential for quality-of-care concerns for all 55 residents in the facility. Findings include: On 5/15/2024 at 3:25 p.m. a review of the available attendance documentation for the QAPI meetings with the interim-Nursing Home Administrator (NHA H) and the Director of Nursing (DON), revealed the following: Meeting held on 4/30/2024: The Medical Director or designee did not attend. Meeting held on 1/10/2024: No attendance record found. The DON reported information from the third quarter (July - September) 2023 was included with the October - December 2024 meeting on 1/10/2024. No meeting was held for the Third-quarter 2023. NHA H reported she was new and unsure where the previous NHA kept the QAPI documents. The DON called the previous NHA in the presence of this surveyor and was yet unable to locate the QAPI information needed for review. The missing attendance records and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-05-15 · tag F0572 — pattern
    Give residents a notice of rights, rules, services and charges.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to review resident rights with eight confidential group Residents of eight residents reviewed for awareness of their rights. This deficient practice resulted in feelings of frustration due to the lack of awareness of basic rights. Findings include: During the group meeting on 5/14/24 at 1:30 p.m., eight confidential residents reported they were unaware of their resident rights, and their rights were not reviewed at the monthly resident council meetings. Residents collectively stated, What are our rights?, and asked Surveyor to explain their rights to them. Each reported they did not understand their nursing home rights and wanted this information. The resident council president confirmed resident rights were not reviewed at their monthly meetings. Several confidential group meeting residents reported outcomes related to resident rights, including undignified communication towards them from staff, such as when they requested call light assistance, for timely care and medications. Review of the resident council meeting minutes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-05-15 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation relates to Intake #MI00142921. Based on observation, interview, and record review, the facility failed to provide appropriate staffing of Certified Nursing Assistants (CNAs) to provide necessary care and services for three Residents (R18, R23, and R48) of 14 sampled residents, and six confidential interviewable Residents from the group meeting facility task. This deficient practice resulted in feelings of frustration related to delay in staff responding to call lights and the potential for adverse resident outcomes. Findings include: Review of R23's Minimum Data Set (MDS) assessment, dated 3/26/24, revealed admission to the facility on 3/19/24, with diagnoses including osteomyelitis (bone infection), diabetes, and kidney disease. R23 was dependent for toileting, required maximal assistance for transfers, and was frequently incontinent of bladder and bowel. The Brief Interview for Mental Status (BIMS) assessment revealed a score of 15/15, which showed R23 was cognitively intact. Review of R48's MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-15 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00142921. Based on observation, interview and record review, the facility failed to ensure dignified care experiences for three Residents (R36, R20 and R39) of four residents reviewed for dignity. Findings include: R36 R36 was admitted to the facility on [DATE] and had diagnoses including stroke, aphasia (difficulty expressing and understanding speech), and hemiplegia (paralysis) and hemiparesis (weakness) affecting the right dominant side. A review of R36's Minimum Data Set (MDS) assessment, dated 3/19/2024, revealed R36 had intact long-term and short-term memory and required moderate independence [some difficulty in new situations only] with daily decision making. Further review of R36's MDS assessment revealed he required substantial/maximal assistance from staff to transfer to and from the toilet. An observation on 5/15/2024 at 12:31 p.m. revealed R36 seated in a wheelchair in his room facing the window. R36 was observed using his left arm to position his wheelchair toward…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-15 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to properly assess mental and physical capability for self-administration of medications for one resident (R42) of one resident reviewed for self-administration of medications. Resident #42 (R42) R42's electronic medical record (EMR) revealed an admission date of 6/22/23. R11's Minimum Data Set (MDS) assessment indicated a Brief Interview for Mental Status (BIMS) score of 15/15, which indicated R42 was cognitively intact. R42 had medical diagnoses including muscular dystrophies (muscle dysfunction), congenital stenosis and stricture of esophagus (abnormal narrowing of esophagus), dysphagia (difficulty swallowing), and acute bronchitis. R42's orders indicated ipratropium-albuterol solution for nebulization; 0.5 milligram (mg)-3 mg (2.5 mg base)/3 mL(milliliters); inhalation twice a day, creatine monohydrate powder 100% 1 scoop reconstituted in 4-8 ounces (oz) of water daily, and Metamucil Fiber 1 scoop reconstituted in 4-8 oz daily. There was no order for medications to be self-administered. On 5/14/24 at 9:41 AM,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop comprehensive care plans for two Residents (R9 and R23) of 14 residents reviewed for care planning. This deficient practice resulted in the potential to result in unmet activity needs for R9 and additional weight loss for R23. Findings include: R23 Review of R23's Minimum Data Set (MDS) assessment, dated 3/26/24, revealed R23 was admitted to the facility on [DATE], with diagnoses including diabetes, neuropathy (nerve disease), and wound treatment. R23 required maximal assistance for transfers, dependence for toileting, and was frequently incontinent of bladder and bowel. The Brief Interview for Mental Status (BIMS) assessment revealed a score of 15/15, which showed R23 was cognitively intact. The assessment showed R23 was 65 tall and weighed 184#. During an interview on 5/13/24 at 10:46 a.m., R23 stated she was losing weight. Review of R23's weights showed significant weight loss: 5/08/24: 181.8# 5/07/24: 184.9# 4/09/24: 178.5# 4/08/24: 184#…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-15 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on interview, and record review, the facility failed to ensure care plans were updated and revised appropriately for two Residents (R5 and R39) out of 14 Resident care plans reviewed. This deficient practice resulted in care plans which did not reflect resident needs. Findings include: Resident #5 (R5) A review of R5's Minimum Data Set (MDS) assessment, dated 2/12/2024, revealed an admission date of 2/8/2021 and a score of 7 out of 15 on the Brief Interview for Mental Status (BIMS) assessment, indicating severe cognitive impairment. R5's diagnoses included repeated falls, cerebral infarction (stroke), dementia, chronic pain, diabetes, and major depressive disorder. The progress notes for R5 from 2/12/24 at 7:30 AM reported the following, This nurse called into room [ROOM NUMBER]-1 by two floor nurses stating resident had fallen in her room. Care plan was followed. Resident was found near her roommate's bed/side of the room. 2 floor nurses were already in her room and had responded to alarm sounding.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide appropriate care to prevent worsening of a catheter-associated pressure injury for one Resident (R39) of three residents review for pressure injuries. Findings include: R39 was admitted to the facility on [DATE] and had diagnoses including macular degeneration (limited field of vision), urinary retention, urinary tract infection and generalized muscle weakness. A review of R39's Minimum Data Set (MDS) assessment, dated 3/19/2024, revealed R39 scored 11 out of 15 on the Brief Interview for Mental Status (BIMS) assessment, indicating he had moderate cognitive impairment. Further review of R39's MDS assessment revealed he had an indwelling urinary catheter and was dependent on staff for lower body dressing (ability to dress and undress below the waist, including fasteners). An observation of wound care provided by Registered Nurse (RN) D on 5/15/2024 at 10:16 a.m. revealed a ventral (underside) tear through the glans (rounded tip) of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-15 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure timely physician response to Medication Regimen Review (MRR) pharmacy recommendations and failed to follow the physician orders after they were written for one Resident (R5) of five residents reviewed for MRR out of a sample of 14 residents. This deficient practice had the potential to result in excessive dosage, side effects, and adverse reactions. Findings include: Resident #5 (R5) A review of R5's diagnoses included gastro-esophageal reflux disease (GERD), dementia, diabetes, major depressive disorder, and chronic kidney disease. The Minimum Data Set (MDS) assessment for R5, dated 2/12/2024, revealed an admission date of 2/8/2021. The electronic medical record revealed R5 had a current physician order for pantoprazole 20 milligrams (mg) daily for GERD. On 12/28/2023 the pharmacist performed a medication regimen review (MRR) for R5 which read in part, Please respond to the following . Resident is currently prescribed: pantoprazole 20 mg daily for GERD. For your review: State guidelines require clinical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-15 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to follow up on routine dental services for one Resident (R5) of one resident reviewed for dental services. This deficient practice resulted in R5's diet being downgraded from a regular diet to a pureed diet with a potential for weight loss and dissatisfaction with meals while waiting for her dentures to be fixed. Findings include: Resident #5 (R5) A review of R5's diagnoses included complete loss of teeth, cerebral infarction (stroke), dementia, diabetes, major depressive disorder, chronic kidney disease, and gastro-esophageal reflux disease. The Minimum Data Set (MDS) assessment for R5, dated 2/12/2024, revealed an admission date of 2/8/2021 and a score of 7 out of 15 on the Brief Interview for Mental Status (BIMS) assessment indicating severe cognitive impairment. This MDS recorded a height of 5 feet 2 inches and a weight of 82 pounds. During lunch rounds in the Main dining room on 5/13/24 at 12:25 PM, R5 was observed to be eating a pureed diet (all foods blended into a baby food consistency). The medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-15 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure appropriate care of an indwelling, urinary catheter for one Resident (R39) of one resident reviewed for catheter care. Findings include: R39 was admitted to the facility on [DATE] and had diagnoses including macular degeneration (limited field of vision), urinary retention, urinary tract infection and generalized muscle weakness. A review of R39's Minimum Data Set (MDS) assessment, dated 3/19/2024, revealed R39 scored 11 out of 15 on the Brief Interview for Mental Status (BIMS) assessment, indicating he had moderate cognitive impairment. Further review of R39's MDS assessment revealed he had an indwelling urinary catheter and was dependent on staff for lower body dressing (ability to dress and undress below the waist, including fasteners), toileting hygiene, sit to stand and chair/bed-to-chair transfers. An observation on 5/13/2024 at 11:32 a.m. revealed R39 sitting in a wheelchair on the right side of his bed. Further observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-06-08 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety as evidence by: A. Failing to ensure that refrigerated potentially hazardous foods were dated and discarded on or before the expiration date. B. Failing to properly clean areas with a potential to contaminate food during preparation. This deficient practice has the potential to result in food borne illness among any or all of the 64 residents in the facility. Findings include: During the initial tour of the kitchen on 06/06/23 at 9:15 AM, along with Certified Dietary Manager (Staff) B, the hood over the cooking equipment providing the ventilation was observed with a thick grease build up on the lip of the hood. Under the hood there were light covers and metal fittings with dust observed directly over the stove top and grill. The top of the oven directly adjacent to the stovetop and the shelving over the stovetop were observed with a thick cover of grease with dust and particles resting on the grease layer. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00137070. Based on observation, interview and record review, the facility failed to protect the resident's right to be free from physical abuse by staff for one Resident [R34] of two residents reviewed for abuse. This deficient practice resulted in the potential for physical and psychosocial harm. Findings include: R34 was admitted to the facility on [DATE] and had diagnoses including dementia, mood disturbance and anxiety. A review of R34's Minimum Data Set [MDS] assessment, dated 4/11/2023, revealed she required extensive, two-person physical assistance with transfers, bed mobility, personal hygiene, and toileting. Further review of R34's MDS assessment revealed she scored 00 out of 15 on the Brief Interview for Mental Status [BIMS] assessment, indicating she had severe cognitive impairment. On 6/06/2023 at approximately 11:30 a.m., R34 was observed being transferred by Certified Nurse Aide [CNA] L with a sit-to-stand lift from the toilet to her wheelchair. Once seated in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-08 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00137070. Based on interview and record review, the facility failed to implement their abuse policy to prevent physical abuse for one Resident (#34) of two residents reviewed for abuse. This deficient practice resulted in staff to resident physical abuse and the potential for physical and psychosocial harm. Findings include: Resident #34 [R34] was admitted to the facility on [DATE] and had diagnoses including dementia, mood disturbance and anxiety. A review of R34's Minimum Data Set [MDS] assessment, dated 4/11/2023, revealed she required extensive, two-person physical assistance with transfers, bed mobility, personal hygiene, and toileting. Further review of R34's MDS assessment revealed she scored 00 out of 15 on the Brief Interview for Mental Status [BIMS] assessment, indicating severe cognitive impairment. A review of the Incident Summary, submitted to the State Agency [SA] on 1/22/2023 at 11:15 a.m., revealed the following: [CNA E] was attempting to get [R34] to remain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure physician orders were followed, physician was notified of changes in condition, and documentation was completed for abnormal findings and medications withheld for one resident (Resident #54) out of 64 residents reviewed for quality of care. Findings include: Resident #54 (R54) Review of R54's face sheet revealed R54 was admitted to the facility on [DATE], with medical diagnoses including hypertensive heart and chronic kidney disease with heart failure (elevated blood pressure with kidney disease and a heart that is not pumping blood effectively), hyperlipidemia (elevated cholesterol), aortic valve stenosis (narrowing of the aortic valve), atrial fibrillation (abnormal heart rhythm), atherosclerotic heart disease (wall of the artery develops abnormalities), and transient cerebral ischemic attack (blood flow to a part of the brain stops for a brief period of time ie. stroke). On 6/7/23 at approximately 8:15 AM, an observation was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure resident safety by following planned interventions and physician orders, monitoring residents, and completing an initial fall risk assessment for a resident at high risk for falls for one resident (Residents #214) out of five residents reviewed for accidents, hazards, and supervision. This deficient practice resulted in the potential for serious injury, and deterioration in health status. Findings include: Resident #214 (R214) Review of R214's face sheet revealed admission to the facility on 5/24/23, with diagnoses including vascular dementia (a decline in thinking skills caused by conditions that block or reduce blood flow to various regions of the brain), chronic pain, other specified fracture of the right pubis, subsequent encounter for fracture with routine healing, gastric ulcer with hemorrhage (bleeding), and posthemorrhagic anemia (low red blood cell count due to bleeding). The Minimum Data Set (MDS) assessment, dated 5/31/23, revealed R214 required extensive two-person assistance for transferring and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-08 · tag F0810 — isolated
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to follow physician's orders to ensure safe swallow measures were in place for one Resident #47 (R47) of two residents reviewed for adaptive equipment needs. This deficient practice resulted in the potential for aspiration (inhaling a substance into the airway instead of swallowing to the stomach), leading to possible lung infection such as pneumonia. Findings include: The Electronic Medical Record (EMR) for R47 revealed an admission date of 9/24/22 with a primary diagnosis of dysphagia (difficulty swallowing) following a stroke with paralysis affecting the right dominant side as well as aphasia (difficulty speaking), moderate protein-calorie malnutrition, chronic bronchitis, and acute cough. Minimum Data Set (MDS) assessments in the EMR dated 10/1/22, 12/25/22 and 3/27/23 all indicated R47 was assessed to be coughing or choking during meals or when swallowing medications and indicated a feeding tube was in place. On 06/07/23 at approximately 11:00 AM, R47 was observed with a PEG tube (Percutaneous Endoscopic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-11-13 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to post the required staffing information on the daily posting for direct care nursing personnel. Findings include: On 11/12/24 at 12:15 p.m., the daily nurse staff posting was observed on a table in an acrylic self-standing frame. The front portion of the frame contained a posting for the 6:30 a.m. - 6:30 p.m. shift (day shift) for 11/12/24. The back portion of the frame contained a posting for the 6:30 p.m. - 6:30 a.m. (night shift) for 11/12/24. The posting did not contain the facility name and did not document the total number and actual hours worked by licensed and unlicensed nursing staff directly responsible for resident care each shift. Staff postings for 11/1/24 through 11/13/24 day shifts and night shifts were reviewed on 11/13/24 at 9:30 a.m. None of the postings contained the facility name. The postings forms contained columns for scheduled hours but did not contain columns for actual hours worked. The area on the forms to document total hours worked for each category of licensed and unlicensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record. 2 Medicare payment denials on record.

  • Medicare payment denial — starting 2025-12-24 for 44 days
  • Medicare payment denial — starting 2025-09-05 for 7 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
MCLAREN NORTHERN MICHIGANOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST75%since 01/01/2013
MUNSON HEALTHCARE CHARLEVOIX HOSPITALOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST25%since 06/10/1992
MCLAREN HEALTH CARE CORPORATIONOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 01/01/2013
MCCLELLAN, ELIZABETHIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; TRUSTEE OF THE SNF; ADP OF THE SNFsince 08/01/2025
WONSKI, CATHYIndividualCORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; TRUSTEE OF THE SNF; ADP OF THE SNFsince 08/01/2025
ATCHISON, GARFIELDIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; TRUSTEE OF THE SNF; ADP OF THE SNFsince 11/27/2023
INCARNATI, PHILIPIndividualCORPORATE OFFICER; TRUSTEE OF THE SNFsince 09/16/2025
PRUSAITIS, MICHAELIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; TRUSTEE OF THE SNF; ADP OF THE SNFsince 03/29/2021
SCHROEDER, JOANNEIndividualCORPORATE OFFICER; TRUSTEE OF THE SNFsince 06/19/2017

CMS files one row per role, so the 24 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.0M
Net patient revenuemost recent cost report
-6.7%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 58%Medicare 11%Other / private 31%

A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$371per resident / day
operating cost
$11,270per month
≈ monthly operating cost
$347per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235526. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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