Harold and Grace Upjohn Community Care Center
2400 Portage St, Kalamazoo, MI 49001 · Non profit - Corporation · 87 certified beds · (269) 381-4290 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (61) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $31,186 in federal fines (most recent 2024-04-17)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 12.4% | 10.8% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.4% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 2.2% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 3.1% | 1.5% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 1.0% | 4.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 3.5% | 3.0% | 3.3% | typical |
| Long-stay residents whose ability to walk worsened | 16.8% | 12.0% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 12.2% | 19.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.2% | 5.1% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 23.9% | 20.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 6.5% | 14.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.8% | 1.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 93.5% | 79.5% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 23.9% | 24.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 14.4% | 11.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.38 | 1.84 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.00 | 1.64 | 1.80 | better |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
53.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 151 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 63.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 65 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.45 therapist hours per resident per day in 2026Q1 — more than 75% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 53.2%CMS range 46.3–59.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.4%CMS range 7.9–14.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 63.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 52.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.5%CMS range 4.1–11.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.94 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 87 beds and averages 79.7 residents a day — about 92% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.76 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.82 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.10 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.49 hrs/resident/day on weekends vs 3.87 on weekdays — 10% thinner on weekends. RN hours go from 0.91 to 0.59 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
61 citations, most serious first. The 13 most serious are shown; the remaining 48 are one tap away and print in full.
- Immediate jeopardy · Jcited before2024-04-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to Intake # MI00143491. Based on observation, interview, and record review, the facility failed to immediately treat a hot liquid burn per professional standards of practice in 1 of 5 residents (Resident #103) reviewed for quality of care, resulting in an Immediate Jeopardy when on 2/22/24 Resident #103 spilled a cup of hot liquid on her lap. Facility staff did not immediately apply cool liquid to the site to stop the burn, resulting in additional skin breakdown, prolonged healing, infection requiring IV (intravenous) antibiotics, and ongoing pain. Findings include: Review of an admission Record revealed Resident #103 was a female, with pertinent diagnoses which included second-degree burn of thigh, skin infection, stroke with left sided weakness, peripheral vascular disease, dementia, and anxiety. Review of a Minimum Data Set (MDS) assessment for Resident #103, with a reference date of 2/8/24, revealed a Brief Interview for Mental Status (BIMS) score of 5, out of a total possible score of 15, which indicated severe cognitive impairment. In an observation and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2023-11-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00137543. Based on observation, interview, and record review, the facility failed to provide adequate supervision to prevent elopement and ensure a functional alarm system was in place in 1 of 5 residents (Resident #103) reviewed for wandering/elopement, resulting in an Immediate Jeopardy when on [DATE] at approximately 5:50 PM, Resident #103, who was cognitively impaired, exited the facility unbeknownst to facility staff and traveled on foot along a busy four lane road with a speed limit of 30 miles per hour to a store to purchase a beverage. Resident #103 was found by a staff member who was driving in to work between 6:00 PM-6:15 PM. The resident had an alarm bracelet in place, however, it was not functional. The facility had initiated 15-minute checks prior to the elopement. The last observation of Resident #103 was at 5:48 PM. This deficient practice placed 5 additional residents identified as at risk for elopement, at risk for serious harm, injury, and/or death. Findings…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2026-04-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain an overall effective pressure ulcer prevention program to prevent the development and worsening of pressure ulcers, implement interventions for pressure injuries and effectively assess and monitor for new or worsening pressure injuries for 7 residents (Resident #41, #53, #61, #45, #7, #18 and #4) of 7 residents reviewed for pressure ulcers, resulting in Resident #41's pressure ulcer on the sacrum (coccyx, tailbone) worsening to a Stage 4, Resident #53's Stage 3 pressure ulcer on the sacrum deteriorated, Resident #61 developed a new facility acquired pressure ulcer, and the potential for skin breakdown or continued skin breakdown for Resident's #45, #7, #4, and #18 and overall decline in health status. Findings include: Resident #41 Review of an admission Record revealed Resident #41 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: pressure ulcer of sacral (coccyx, tailbone) region stage…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-04-17 · tag F0813 — widespreadHave a policy regarding use and storage of foods brought to residents by family and other visitors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to fully implement a policy regarding use and storage of resident foods brought in from outside sources resulting in potentially hazardous foods being held passed their discard date, increasing the risk of contamination and food borne illness among residents who store food in resident refrigerators.Findings Include:On 4/14/26 at 10:06 AM, observation of the East Nourishment room found a plastic bag with containers of leftover dinner and dessert items labeled with a resident's name and dated 4-6-26. Further observation of the unit found an unopened package of yogurt labeled with a resident's name and having best by dates of March 23, 2026. At this time, an interview with Dietary Manager V found that staff come down to this room in the morning and after lunch to check on the snack items but probably get used to only looking at the items dietary regularly stocks. On 4/14/26 at 10:18 AM, observation of the [NAME] Nourishment room found three,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-04-17 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to: 1) effectively identify quality deficiencies, develop, and implement appropriate action to correct deficiencies; and 2) sustain a system to ensure corrective measures related to resident rights, bowel/bladder incontinence/catheter care, infection control, monthly medication reviews, pressure ulcers, and quality of care as evidenced by repeated deficiencies on the past three surveys. This deficient practice has the potential to affect all residents that reside in the facility. Findings include: During an interview on 4/17/2026 at 1:01 PM, Nursing Home Administrator (NHA) B reported that the facility was currently working on performance improvement projects (PIPS) related to resident falls and new employee orientation. NHA B reported the facility was not currently working on any performance improvement projects (PIPS) related to the repeat deficiencies that the facility had been cited for on the last three recertification and abbreviated surveys. NHA B confirmed that the facility had repeat deficiencies related to resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-04-17 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to effectively implement an effective infection control program to include: 1). ensuring Enhanced Barrier Precautions (EBP) (an infection control intervention that uses targeted gown and glove use during high-contact resident care activities to reduce the transmission of multidrug-resistant organisms (MDROs) were implemented in 3 residents (Resident #41, #45 & #53), 2). ensuring Contact Precautions (Transmission based infection control measure used to prevent the spread of infectious agents through direct or indirect contact) were implemented in 1 resident (Resident #61), 3.) maintain standard infection control measures in 1 resident (Resident #5) and 4.) an active and ongoing plan for reducing the risk of legionella and other opportunistic pathogens of premise plumbing (OPPP), from a total of 18 resident reviewed for infection control, resulting in the potential for cross-contamination, the development and spread of infection to a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2026-04-17 · tag F0947 — failed to train nurse aides adequately — widespreadEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure Certified Nursing Assistants (CNAs) employed by the facility received at least 12 hours of annual in-service education, resulting in the potential for inadequate care and unmet needs of residents. This had the potential to affect all residents who reside in the facility. Findings include:In an interview on 04/17/2026 at 1:46 PM, Staff Scheduler (SS) L reported that she was not familiar with CNA in-service hour requirements. In an interview on 04/17/2026 at 1:59 PM, Director of Nursing (DON) C reported that CNA's were assigned monthly trainings through an online platform and the HR (Human Resource) person tracked those. In an interview on 04/17/2026 at 2:25 PM, Interim-Chief Executive Officer (I-CEO) B reported that he was not able to provide tracking information for CNA in-service hours. I-CEO B reported that Infection Preventionist (IP) E was also responsible for staff education but the task was not being completed. I-CEO B reported that he would provide a report to show the lack of in-service tracking. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-17 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to develop and implement resident focused care plans based on a comprehensive assessment for 5 (Resident #41, #45, #53, #61, and #10) of 18 residents reviewed for comprehensive care plans, resulting in unidentified care needs and the potential for worsening of medical conditions. Findings include: Resident #41 Review of an admission Record revealed Resident #41 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: pressure ulcer of sacral (tailbone) region stage unspecified. Review of a Minimum Data Set (MDS) assessment for Resident #41, with a reference date of 3/11/26 revealed a Brief Interview for Mental Status (BIMS) score of severe cognitive impairment. Review of Behaviors revealed no rejections of care. Review of the Functional Abilities revealed that Resident #41 was completely dependent on staff for toileting and transfers. Review of Resident #41's Braden Scale for Predicting Pressure Ulcer Risk…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-04-17 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to revise care plan interventions for pressure ulcer prevention for 1 (Resident #18) of 18 residents reviewed for care planning, resulting in staff being unaware of current pressure ulcer prevention interventions for the resident, and a potential for the resident to experience worsening of pressure ulcers. Findings include: Resident #18Review of an admission Record revealed Resident #18 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: unspecified dementia (an umbrella term for a decline in mental ability, such as memory, language, problem solving skills) and heart failure (chronic condition in which the heart muscle is too weak or stiff to pump enough oxygen-rich blood to meet the body's needs).Review of a Minimum Data Set (MDS) assessment for Resident #18 with a reference date of 2/20/26, revealed a Brief Interview for Mental Status (BIMS) assessment score of 1/15, which indicated the resident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-04-17 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake 2642352. Based on observation, interview, and record review, the facility failed to ensure assistance with activities of daily living (ADL) care was provided for 4 (Resident #1, #57, #16, #26) of 7 residents reviewed for ADL care, resulting in the potential for avoidable negative physical and psychosocial outcomes for resident's dependent on staff for assistance. Findings include: Resident #1: Review of Care Plan for Resident #1, revised on 3/3/26, revealed the focus, .I have an ADL (activities of daily living) deficit and need assistance with daily care r/t (related to) weakness/debility. with the intervention .ADL care to meet my needs. During an observation and interview on 04/14/2026 at 10:55 AM, Resident #1 reported she was scheduled to get her showers on Thursdays and Saturdays. Resident #1 was observed to have greasy appearing hair, her face appeared as if it needed to be washed, hair needed to be combed, and when this writer questioned if staff had offered to get a basin…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-17 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #2616992Based on observation, interview and record review, the facility failed to ensure residents achieved their highest practicable physical well-being and follow professional standards of practice by: 1. ensure staff assess and monitor non-pressure wounds, 2.) recognize and assess symptoms of infection, 3.) follow physician's orders for use of medication, and 4.) recognize episodes of hypoglycemia(low blood sugar level)/hyperglycemia(elevated blood sugar level) requiring physician's notification in 5 (Resident #29, #45, #3, #18 and #10) of 18 residents reviewed for quality of care, resulting in Resident #29 not being assessed or treated for potential eye infection, the potential for infection of a wound for Resident #45, Resident #3's elevated blood sugar levels going unreported to the physician, Resident #18's low blood sugar level not being reported to the physician, and Resident #10 receiving medications outside ordered parameters. Findings include:Resident #29: Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-17 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain complete and accurate medical records for 8 of 18 residents (Resident #41, #45, #53, #61, #7, #81, #18 and #4) reviewed for complete and accurate documentation, resulting in the potential for staff and providers mismanaging care for residents. Findings include:Resident #41 Review of an admission Record revealed Resident #41 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: pressure ulcer of sacral (tailbone) region stage unspecified. Review of Resident #41's Wound Care Plan revealed, .I have wound on my sacral buttock area, left BKA (below the knee amputation) surgical incision, left gluteus, right gluteus. Date initiated: 12/19/25. Review of Resident #41's Hospice Progress Note dated 4/14/26 revealed, .Communicates verbally very effectively.Rates sacral wound pain 8/10.Wound care provided: Sacrum – stage 4 pressure wound – 6 x 6 x1 cm, right heel – stage 1 pressure wound 2 x 2 cm, right lateral foot –…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-04-17 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain the cleanliness of resident shared equipment, resulting in the potential for cross contamination, infections, and bacterial harborage. Findings include: During an observation on 04/14/2026 at 9:57 AM, outside of room [ROOM NUMBER] there was a hoyer (mechanical device used to transfer limited mobility residents) in the hallway along the wall. The hoyer dried white material on the footrest base area, there as dried brownish/tannish material spots splattered on the base. During an observation on 04/14/2026 10:31 AM sit to stand outside of room [ROOM NUMBER] had dirt and debris on the based and foot board area. The knee pads had white dried smeared material on the curve of the knee pad on the inside of the pad, a gait belt on it as well as slung over the top, plastic bag with no wipes in it. There was a hoyer next to it, which had white dried material on the base of the machine on both sides, like someone had white powder on their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 48 citations
- Potential for harm · D2026-04-17 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess and ensure the right to safe self-administration of medication in 1 of 18 residents (Resident #16) reviewed for medication administration, resulting in the potential for unsafe self-administration of medication, medication errors, and medications not being stored in a secure manner.Findings include:Resident #16Review of an admission Record revealed Resident #16 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: schizoid personality disorder (chronic mental health condition characterized by limited emotional expression, strong preference for isolation and lack of motivation) and depression (a serious, common mental illness causing persistent sadness).Review of a Minimum Data Set (MDS) assessment for Resident #16 with a reference date of 2/6/26, revealed a Brief Interview for Mental Status (BIMS) assessment score of 15/15, which indicated the resident was cognitively intact. Section D of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-17 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide an environment that promoted resident dignity in 1 (Resident #29) of 4 residents reviewed for dignity, resulting in the potential of feelings of humiliation, embarrassment, and loss of self-worth.Findings include:Resident #29:Review of an admission Record revealed Resident #29 was a male with pertinent diagnoses which included diabetes, mild cognitive impairment (noticeable memory or thinking changes), acquired absence of left eye, strep group B (bacteria can cause sepsis) in left knee, and arthritis due to bacteria in left knee. Review of current Care Plan for Resident #29, revised on 3/24/26, revealed the focus, .I am at risk for falls d/t (due to) impaired safety awareness. with the intervention .Anticipate my needs, round to my room frequently and ask if there is anything I need.Remind resident to push call light and wait for assistance.In an interview on 04/14/2026 at 9:58 AM, Resident #29 reported when he pressed his call light it would take the staff too long to respond even though he would…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-17 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to arrange room furniture in a functional manner, provide adequate power outlets for adaptive equipment and implement low-vision modifications to promote independence for one (Resident #2) of three residents reviewed for accommodation of needs, resulting in feelings of frustration, loss of independence and lack of an individualized environment.Findings include:Resident #2Review of an admission Record revealed Resident #2 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: legal blindness (severe visual impairment with some usable vision, often able to see light, shapes or large print) as defined in the USA (United States of America), diabetic retinopathy (damage to the retina caused by high blood sugar levels, resulting in blurry vision, dark floaters in the visual field, poor night vision and color changes), and surgical amputation of right leg.Review of a Minimum Data Set (MDS) assessment for Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-17 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to allow resident choice regarding personal care in 1 of 1 resident (Resident #1) reviewed for self-determination, resulting in Resident #1 not receiving care (showers/baths) at her preferred time of day. Findings include:Resident #1:Review of Care Plan for Resident #1, revised on 3/3/26, revealed the focus, .I have an ADL (activities of daily living) deficit and need assistance with daily care r/t (related to) weakness/debility. with the intervention .ADL care to meet my needs.Review of Kardex (care guide) for Resident #1 revealed, .ADL-Bathing 1 assist extensive Thursday and Saturday.Personal hygiene: independent following set-up. During an observation and interview on 04/14/2026 at 10:55 AM, Resident #1 reported she didn't get her shower on Saturday as the staff member came at 10:00 PM and the shower was not offered for the next day. Resident #1 reported she had declined the shower due to it being late, she was tired and not up to taking a shower that late. Resident #1 reported she was scheduled to get her showers on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-17 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to provide and document evidence of prompt resolution of grievances in 2 of 2 residents (Resident #2 & #1) reviewed for resolution of grievances, resulting in the potential to experience frustration, apprehension, helplessness, and a negative psychosocial outcome for the residents impacting their quality of life.Findings include:Resident #2 Review of an admission Record revealed Resident # 2 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: legal blindness (severe visual impairment with some usable vision, often able to see light, shapes or large print) as defined in the USA (United States of America), diabetic retinopathy(damage to the retina caused by high blood sugar levels, resulting in blurry vision, dark floaters in the visual field, poor night vision and color changes), and surgical amputation of right leg. Review of a Minimum Data Set (MDS) assessment for Resident #2 with a reference date of 2/2/26,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to 1.) provide adequate supervision and implement appropriate care planned interventions to prevent a fall in 1 resident (Resident #57) reviewed for falls, 2.) ensure safe transfer for 1 resident (Resident #5) and 3.) ensure safe wheelchair transport in 1 resident (Resident #37) of 3 residents reviewed for safety resulting in the potential for residents to sustain a fall and/or injury.Findings include: Resident #57: Review of an admission Record revealed Resident #57 was a male with pertinent diagnoses which included dementia, physical debility, anxiety, seizures, stroke, and hearing loss. Review of Care Plan for Resident #57 revealed the focus, .I am at risk for falls d/t (due to) generalized weakness, impaired mobility, physical limitations. with the interventions .Routine visual checks.Anticipate my needs, round to my room frequently and ask if there is anything I need.Bed in lowest position.Bolster(s) (long thick pillow that is placed to provide a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-17 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure that the necessary care and services were in place for a Foley catheter (tube inserted into bladder to drain urine) for 1 resident (Resident # 41) and failed to provide timely incontinence care for 1 resident (Resident #7), from a sample of 3 residents reviewed for incontinence care, resulting in the potential for trauma due to an unsecure Foley catheter, and skin breakdown and recurrent UTI's (urinary tract infections) due to inadequate incontinence care. Findings include:Resident #41Review of an admission Record revealed Resident #41 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: pressure ulcer of sacral (tailbone) region stage unspecified. Review of a Minimum Data Set (MDS) assessment for Resident #41, with a reference date of 3/11/26 revealed a Brief Interview for Mental Status (BIMS) score of severe cognitive impairment. Review of the Functional Abilities revealed that Resident #41…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-17 · tag F0710 — isolatedObtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a physician (provider) supervised the medical care of residents and participated in the resident's wound assessments and treatment plans for 1 resident (Resident #53) of 18 residents reviewed for physician supervised care, resulting in the potential for a decline in overall health due to worsening of wounds. Findings include: Resident #53Review of an admission Record revealed Resident #53 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: Pressure ulcers of sacral (coccyx, tailbone) region and heel, both unspecified. Review of a Minimum Data Set (MDS) assessment for Resident #53, with a reference date of 2/5/26 revealed a Brief Interview for Mental Status (BIMS) score of 13, out of a total possible score of 15, which indicated Resident #53 was cognitively intact. Review of Resident #53's Braden Scale for predicting Pressure Ulcer Risk Evaluation dated 2/5/26 revealed, 12 indicating at high risk to develop…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-04-17 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure timely physician follow up with pharmacy recommendations for 3 residents (Resident #3, Resident #10, and Resident #57) of 5 reviewed for medications resulting in the potential for residents to experience avoidable medication side effects and/or receive unnecessary medications.Findings include: Resident #3 Review of an admission Record revealed Resident #3 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: insomnia (common sleep disorder characterized by persistent difficulty falling asleep, staying asleep, or waking up to early, leading to unrefreshed sleep and daytime impairment). Review of a Minimum Data Set (MDS) assessment for Resident #3 with a reference date of 3/20/26, revealed a Brief Interview for Mental Status (BIMS) assessment score of 12/15, which indicated the resident was moderately cognitively impaired. Section N of the MDS revealed Resident #3 received a hypnotic medication. Review of a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-04-17 · tag F0841 — isolatedDesignate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the Medical Director fulfilled their responsibility of implementing Medication Regimen Review (MRR) policies/procedures to include coordination of care between the facility and the consulting pharmacist/pharmacy for 3 (Resident #10, #57 and #3) of 5 residents reviewed for medications. This deficient practice has the potential to affect all residents that reside at the facility. Findings include: During an interview on 4/17/2026 at 1:01 PM, Interim CEO B confirmed that the facility did not have documentation to confirm that Medical Director (MD) CCC had been completing monthly pharmacy recommendation reviews for Resident #10, #53 and #3. Interim CEO B confirmed that MD CCC was responsible for ensuring that all resident pharmacy reports were reviewed and signed by MD CCC, and he was unable to explain why MD CCC had missed completing the monthly reviews. This writer attempted to contact Medical Director (MD) CCC via telephone on 4/17/2026 at 12:36 PM. MD CCC did not return this writer's phone call by survey exit.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-17 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #2591271. Based on interview and record review, the facility failed to notify a resident's emergency contact regarding emergency incidents including 1) A resident fall, 2) resident injury, 3) An emergency transfer to an acute care hospital for 1 resident (Resident #3) of 4 residents reviewed for falls resulting in Resident #3's emergency contact being unaware of her fall, injury and subsequent transfer to an acute care hospital for evaluation and treatment. Findings include: Resident #3 (R3)Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R3 admitted to the facility on [DATE] with pertinent diagnoses including dementia (decline in cognitive abilities, memory and thinking skills that interfere with daily life), repeated falls, anxiety and depression. Brief Interview for Mental Status (BIMS) reflected a score of 7 out of 15 which indicated R3 was severely cognitively impaired (00 to 07 is severe cognitive impairment).Review of R3's fall report dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #2591271 and #2581648. Based on observation, interview, and record review, the facility failed to ensure a resident received the necessary care and services, consistent with professional standards of practice to identify and promote the healing of a pressure ulcer in 1 resident (Resident #6) of 3 residents reviewed for pressure ulcers/skin conditions resulting in the potential for worsening and/or reoccurrence of pressure injuries due to not having the appropriate treatment in place to help with wound healing. Findings include:In an observation on 9/17/25 at 1:50 PM, observed Resident #6 in bed. DON “B” and resident rolled to right side. Observed on both left and right buttocks quarter size stage II healing pressure ulcers. Resident reported no pain with touch. Noted blanching in the surrounding area. No drainage noted. Resident #6 (R6)Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R6 admitted to the facility on [DATE] with pertinent diagnoses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-17 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #2591271.Based on interview and record review, the facility failed to maintain accurate documentation in resident medical records in 1 resident (Resident #1) of 4 residents reviewed for ADLs (activities of daily living) resulting in not knowing whether the resident received or refused a shower.Findings include:Resident #1 (R1)Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R1 admitted to the facility on [DATE] with pertinent diagnoses including type 2 diabetes, bipolar disorder, anxiety and depression. Brief Interview for Mental Status (BIMS) reflected a score of 15 out of 15 which indicated R1 was cognitively intact (13 to 15 cognitively intact). Resident discharged from the facility on 3/17/2025.During an interview on 9/17/2025 at 11:22 AM, R3's Family Member (FM) Y stated that she had several concerns when R3 was at the facility and had a meeting with management. One of her concerns was whether R3 was receiving showers/bed baths to check her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-05 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to Intake: 2575125 Based on interview and record review, the facility failed to implement the abuse policy for reporting and response to allegations of abuse in 1 of 3 residents (Resident #102) reviewed for abuse, resulting in the potential for further allegations of abuse to be unreported. Findings include:Resident #101Review of an admission Record revealed Resident #101 was a male, with pertinent diagnoses which included: unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety; mild cognitive impairment of uncertain or unknown etiology; and cognitive communication deficit. Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 5/1/25 revealed a Brief Interview for Mental Status (BIMS) score of 3, out of a total possible score of 15, which indicated Resident #101 was severely cognitively impaired. Resident #102Review of an admission Record revealed Resident #102 was a male, with pertinent diagnoses which included: legal blindness, as defined in USA;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to Intake: 2575125 Based on interview and record review, the facility failed to provide adequate supervision to prevent a resident-to-resident altercation for 2 (Resident #101, Resident #102) of 3 residents reviewed for abuse, resulting in Resident #101 making racial accusations to Resident #102 and Resident #102 hitting Resident #101 in the stomach. Findings include:Resident #101 Review of an admission Record revealed Resident #101 was a male, with pertinent diagnoses which included: unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety; mild cognitive impairment of uncertain or unknown etiology; and cognitive communication deficit. Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 5/1/25 revealed a Brief Interview for Mental Status (BIMS) score of 3, out of a total possible score of 15, which indicated Resident #101 was severely cognitively impaired.Review of Resident #101's Care Plan in place on 7/27/25 (at the time of the altercation)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-03-12 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prepare and store food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among all residents that consume food from the kitchen. Findings include: During a tour of the walk-in cooler, at 10:40 AM on 3/10/25, it was observed that a 3 gallon container of chicken breast, and two single gallon containers of rice and gravy, were found in the walk in cooler dated for 3/9. The containers were found with noticeable condensation on the inside with a temperature of 42F. An interview with Dining Services Manager (DSM) R found that staff should log cooling when it is done. An interview with [NAME] YY, at 10:43 AM on 3/10/25, found that the chicken breasts were cooked yesterday and left out on the counter for awhile until she placed them in the cooler. When asked if she logged any times or temperatures to ensure the food properly cooled, [NAME] YY stated no. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-12 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to respond timely to call lights to maintain resident dignity for 5 (Residents #4,#10, #22, #36 and #237) of 7 residents reviewed for dignity, resulting in episodes of incontinence and feelings of frustration and loss of self-worth with the potential for overall deterioration of psychological well-being. Findings include: Resident #4 Review of an admission Record revealed Resident #4 was originally admitted to the facility on [DATE] with pertinent diagnoses which included type 1 diabetes. Review of a Minimum Data Set (MDS) assessment for Resident #4, with a reference date of 2/18/25 revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #4 was moderately cognitively impaired. During an interview on 3/10/25 at 2:32 PM Resident #4 reported that he was frustrated with the long call light wait times. Resident #4 reported that he had recently had to wait almost an hour for staff assistance after he had a bowel…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-12 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure confidential resident health information was protected and private for 1 of 1 (Residents #71) residents reviewed for privacy and federally regulated HIPAA (Healthcare Insurance Portability and Accountability Act). Findings include Review of an admission Record revealed Resident # 71 was originally admitted to the facility on [DATE] with pertinent diagnoses which included type 2 diabetes. During an observation on 3/12/25 at 10:30 AM, Licensed Practical Nurse (LPN) K was preparing medications at her medication cart. After preparing medications, LPN K walked away from her cart and entered a resident's room. It was noted that the computer screen was left open, with multiple resident names noted on the screen in view of anyone that walked down the hallway and past the medication cart. LPN K was noted to be away from the cart for 6 minutes. During an observation on 3/12/25 at 10:42 AM, LPN K was preparing medications at her medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-12 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide written notification to the State Long-Term Care (LTC) Ombudsman of facility-initiated transfers/discharges in November 2024 and December 2024 resulting in the potential for all residents to be discharged without an advocate who can inform them of their options and rights. Findings include: On 3/6/25 at 1:40 PM, Ombudsman XX reported that the facility had not been consistently sending notices of transfers and discharges. During an interview on 3/12/25 at 9:52 AM, Manager of Case Management (MCM) MM reported that she was the staff member responsible for sending the transfer and discharge information to the ombudsman. MCM MM reported that she was unsure if she had missed sending any in the last year. This writer requested that MCM MM provide documentation of the transfer notices that she had sent to the ombudsman. On 3/11/25 at 2:01 PM, a picture was sent to this writer of MCM MM 's emails that were sent to the ombudsman with the subject transfer report. It was noted that MCM MM did not send a report in November 2024…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-12 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to ensure adequate assessment for 1 (R237) of 1 resident reviewed for quality of care when, resulting in R237 receiving a delay in treatment for abrasions. Findings include: According to R237's medical record, the resident's BIMS (Brief Interview Mental Status) dated 3/4/24, score was 13/15 (cognitively intact). R237's diagnoses included fracture of left femur (thigh bone) start date 1/2/25, history of falling start date 10/22/16. Review of R237's Incident Fall Report dated 3/9/25 at 11:50 AM indicated the resident was noted on the floor face forward and had stated he had slid off wheelchair. The resident was assessed for injuries and pain then assisted back to his wheelchair. Injuries included a skin tear 2.5 cm x 2.5 cm to forehead, and both the right and left knee along with bruises to right side of face, neck, and chest. Review of R237's Order summary dated 3/10/25, revealed, Monitor steri strips (thin adhesive bandages to close wound) to right knee skin tear for placement - allow to naturally remove. every…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-12 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident received proper treatment to maintain vision abilities for 1 of 1 resident (Resident #4), reviewed for vision services, resulting in the inability of the resident to attain or maintain the highest practicable level of physical, mental, and psychosocial well-being. Findings include: Resident #4 Review of an admission Record revealed Resident #4 was originally admitted to the facility on [DATE] with pertinent diagnoses which included type 1 diabetes. Review of a Minimum Data Set (MDS) assessment for Resident #4, with a reference date of 2/18/25 revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #4 was moderately cognitively impaired. Review of Resident #4's Care Plan revealed, I (Resident #4) have impaired visual function. Start date: 11/18/24. Interventions: Arrange consultation with eye care practitioner as required. Date initiated: 11/18/24 . Review of Resident #4's Orders dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide coordination of care and services for a Foley catheter (flexible tube inserted through the urethra and into the bladder to drain urine) according to professional standards of practice for urinary catheters for 1 of 2 residents (Resident #42) reviewed for catheter care, resulting in Resident #42 continuing to experience urinary tract infections (UTI) with the potential for complications related to urinary tract infections. Findings include: Resident #42 Review of an admission Record revealed Resident #42 was originally admitted to the facility on [DATE] with pertinent diagnoses which included obstructive and reflux uropathy (a condition where urine flow is blocked and can back up in the kidneys). Review of Resident #42's Care Plan revealed, I have an indwelling catheter: Neurogenic bladder (a condition that occurs when the nervous system connection to the bladder is disrupted, causing bladder control issues). Date initiated:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-12 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to ensure the physician reviewed and responded to the licensed pharmacist's monthly medication regimen review recommendations in a timely manner in 1 of 5 residents (Resident #14) reviewed for unnecessary medications, resulting in the potential for medication interactions and adverse side effects. Findings include: Resident #14 Review of an admission Record revealed Resident #14 was a male, with pertinent diagnoses which included diabetes, insomnia, anxiety, and depression. Review of a pharmacy Consultation Report for Resident #14, dated 1/10/25, revealed .(Resident #14) frequently requires insulin per sliding scale (despite) a routine basal-bolus insulin regimen. The patient is averaging 105 units of insulin daily between the basal-bolus insulin regimen and sliding scale .Recommendation: Please discontinue the sliding scale, change insulin glargine to 54 units daily (50% of total daily insulin), change insulin Lispro to 17 units TID (three times per day) (50% of total daily insulin / 3 meals) and draw QID (four times per…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-12 · tag F0810 — isolatedProvide special eating equipment and utensils for residents who need them and appropriate assistance.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide adaptive dining equipment for 2 (Residents #3 and #4) of 2 residents reviewed for adaptive dining equipment resulting in spills, frustration, decreased independence with eating and drinking, and the potential for weight loss or dehydration. Findings include: Resident #3 During an observation and interview on 03/10/25 at 12:56 PM, Resident #3 was lying in bed with her bedside table over her. The bedside table had a disposable foam cup (no handles) with lid and straw that contained what appeared to be water. There was also a dual handled cup with spout lid containing another beverage. Resident #3 reported she used the dual handled cup because she is blind and it helps her drink and avoid spilling on herself which she reported she had done previously with other cups. Resident #3 confirmed the dual handled cup helps her drink independently. During an observation and interview on 03/11/25 at 12:46 PM, Certified Nurse Aide (CNA) EE was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-12 · tag F0868 — isolatedHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that Quality Assessment and Process Improvement (QAPI) meetings had the Medical Director as a mandatory attendee at least quarterly resulting in the potential for the Medical Director to not be notified of quality deficiencies occurring in the facility. Findings include: During an interview on 3/12/25 at 1:35 PM, Nursing Home Administrator (NHA) A reported that he had been the interim NHA since 2/2025. NHA A reported that facility had recently changed their QUAPI meetings to quarterly and adding an ad hoc (when necessary) when they determined a need to meet. NHA A reported that the facility had an ad hoc QUAPI meeting on 3/6/25 which Medical Director (MD) JJ attended. NHA A was able to provide a sign in sheet to verify MD JJ's meeting attendance for 3/6/25. When this writer asked to review the sign in sheets for the facility's quarterly QUAPI meetings in the past year, NHA A reported that he did not know where they were and that he would need to look for them. In a follow up interview on 3/12/25 at 2:35 PM, NHA A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-12 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to: 1.) use appropriate personal protective equipment for enhanced barrier precautions and/or appropriate infection control practices for 2 (Resident #38 and #42) of 3 residents reviewed for high contact care activities and catheter care and 2.) don appropriate personal protective equipment for 1 (Resident #27) of 5 residents reviewed for transmission based precautions, resulting in the potential for spread of infection. Findings include: Resident #27 During an observation and interview on 03/10/25 at 11:16 AM, Hospice Registered Nurse (RN) RR was observed entering Resident #27's room whose door had a transmission based precaution sign indicating the room was under droplet precautions. The droplet precaution signage on the door stated, Droplet Precautions .EVERYONE MUST: .Make sure their eyes, nose and mouth are fully covered before room entry and had pictures showing use of a face shield or appropriate eye goggles. This sign was noted to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-12 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure COVID-19 consents or declinations were obtained for 1 resident (Resident #71) of 5 residents reviewed for immunizations resulting in residents/family members not being aware of the vaccination and the risks/benefits of having it administered. Findings include: Resident #71(R71) Review of the admission Record and Minimum Data Set (MDS) dated [DATE] revealed R71 admitted to the facility on [DATE] with diagnoses including type 2 diabetes (condition in which the body has trouble controlling blood sugar and using it for energy) and surgery of the digestive system. Brief Interview for Mental Status (BIMS) reflected a score of 6 out of 15 which indicated R71 was severely cognitively impaired (00 to 07 is severe cognitive impairment). Review of R71's immunization record revealed that COVID-19 wasn't listed and as a result it was unknown whether R71 received or refused the vaccine. Review of the facility list titled Covid Vaccine Resident List dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-12-27 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00146941. Based on observation, interview, and record review, the facility failed to 1.) Follow enhanced barrier and contact precautions for 2 (Resident #104 and #105) of 5 sampled residents reviewed for infection prevention and control 2.)Provide notification of confirmed Covid-19 infections in the facility and 3.) Wear personal protective equipment (PPE) appropriately resulting in the potential for the development and transmission of communicable diseases and infections. Findings include: Resident #104 Review of an admission Record revealed Resident #104 was originally admitted to the facility on [DATE] with pertinent diagnoses which included dementia. Review of Resident #104's Orders revealed, Enhanced Barrier Precautions (EBP) are in place to prevent the spread of MDRO'S (Multidrug-resistant organisms) every shift. For safety all staff are to wear gown and Gloves when providing high contact care. Start date: 6/17/24. During an observation on 12/27/24 at 9:24 AM, Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-23 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure that an agreement between themselves (the facility) and the dialysis provider (Name Omitted) was established and maintained, for 4 residents (Resident #61, #28, #20, & #75) of 4 reviewed for dialysis services resulting in the potential for disruption in the continuity of care and/or the interruption of dialysis treatments. Findings include: Resident #61: Review of an admission Record revealed Resident #61 was a male with pertinent diagnoses which included stroke, dialysis, dementia, anxiety, peripheral vascular disease (circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), aphasia (loss of the ability to understand or express speech caused by brain damage, like with a stroke), apraxia (neurological condition that makes it difficult or impossible to make certain movements), diabetes, and high blood pressure. Resident #28: Review of an admission Record revealed Resident #28 was a female with pertinent diagnoses which included stroke, anemia, heart failure, high blood pressure, end stage…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #335 Review of an admission Record revealed Resident #335 was a male, with pertinent diagnoses which included osteomyelitis of vertebra (bone infection), bacteremia (bacteria in the blood), sepsis (an immune response triggered by an infection), and diabetes. Review of an Order Summary Report for Resident #335 revealed the active physician order .cefTRIAXone Sodium Injection Solution Reconstituted 2 GM (Ceftriaxone Sodium) Use 2 gram intravenously one time a day . with a start date of 5/20/24. No active physician order noted for Enhanced Barrier Precautions (EBP). Review of a current Care Plan for Resident #335 revealed the focus .I am on IV (intravenous) Medications for osteomyelitis . revised 5/20/24. Review of an admission Summary note for Resident #335, dated 5/16/24 at 6:31 PM, revealed .Resident arrived with left PICC (peripherally inserted central catheter) line that is clean dry and intact . In an observation and interview on 5/22/24 at 9:27 AM, Registered Nurse (RN) X and Licensed Practical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure timely care and services to promote dignity and ensure a dignified environment during meal times in 3 of 5 residents (Resident #10, #331, & #6) reviewed for dignity/respect, resulting in long call light wait times with incontinence, meals left in front of a resident without timely assistance provided, and the potential for feelings of diminished self-worth, sadness, and frustration. Findings include: Review of the policy/procedure Promoting/Maintaining Resident Dignity, dated 3/5/24, revealed .It is the practice of this facility to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances resident's quality of life by recognizing each resident's individuality .All staff members are involved in providing care to residents to promote and maintain resident dignity and respect resident rights .Respond to requests for assistance in a timely manner . Resident #10 Review of an admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accommodate a resident's right to make choices that were consistent with their assessment and plan of care for 1 of 20 sampled residents (Resident #61) reviewed for resident choices, resulting in the resident not meeting their highest practicable level of well-being. Findings include: Resident #61: Review of an admission Record revealed Resident #61 was a male with pertinent diagnoses which included stroke, dialysis, dementia, anxiety, peripheral vascular disease (circulatory condition in which narrowed blood vessels reduce blood flow to the limbs), aphasia (loss of the ability to understand or express speech caused by brain damage, like with a stroke), apraxia (neurological condition that makes it difficult or impossible to make certain movements), diabetes, and high blood pressure. In an interview on 05/22/24 at 08:10 AM, Resident #61 reported he only gets a shower once a week. He reported he was able to get up and go to the restroom to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to intake MI00144151 Based on interview and record review the facility failed to provide written notice of transfer for 1 (Resident #15) of 1 resident reviewed for hospitalization resulting in the potential for the resident and/or the resident's representative to be unaware of the resident's transfer out of the facility, the reason for the resident's transfer out of the facility, and/or the resident's rights. Findings include: Resident #15 Review of an admission Record revealed Resident #15 had pertinent diagnoses which included: Type two diabetes mellitus without complications, bipolar disorder, and insomnia. Review of a Minimum Data Set (MDS) assessment for Resident #15, with a reference date of 3/20/24 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #15 was cognitively intact. Review of Health Status Note for Resident #15 dated 4/19/24 at 11:41 AM., revealed .referral has been placed to (Name Omitted) hospital and has been accepted for admission today. Secured transport for 1300 . Review of Health Status Note for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to intake MI00144151 Based on interview and record review the facility failed to provide written notice of bed hold policy for 1 (Resident #15) of 1 resident reviewed for hospitalization resulting in the potential for the resident and/or the resident's representative to be unaware of the facility's bed hold policy, including duration, expense, and return process. Findings include: Resident #15 Review of an admission Record revealed Resident #15 had pertinent diagnoses which included: Type two diabetes mellitus without complications, bipolar disorder, and insomnia. Review of a Minimum Data Set (MDS) assessment for Resident #15, with a reference date of 3/20/24 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #15 was cognitively intact. Review of Health Status Note for Resident #15 dated 4/19/24 at 11:41 AM., revealed .referral has been placed to (Name Omitted) hospital and has been accepted for admission today. Secured transport for 1300 . Review of Health Status Note for Resident #15 dated 4/19/24 at 13:28 PM.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately complete a Minimum Data Set (MDS) assessment for 2 (Residents #41 and #43) of 20 sampled residents reviewed for MDS accuracy, resulting in an inaccurate reflection of the residents' health status. Findings include: Resident #41 Review of an admission Record revealed Resident #41 was a female, admitted to the facility on [DATE], with pertinent diagnoses which included: post-traumatic stress disorder, unspecified. Review of a Minimum Data Set (MDS) assessment for Resident #41, with a reference date of 4/17/24 revealed, .Section I - Active Diagnoses in the last 7 days - Check all that apply . The check box next to Psychiatric/Mood Disorder .I6100. Post Traumatic Stress Disorder (PTSD) was not checked (indicating that the diagnosis did not apply to this resident). In an interview on 5/22/24 at 2:54 PM, MDS Coordinator (MDSC) LL reported she had completed Resident #41's MDS assessment dated [DATE], with input from other pertinent disciplines.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement resident comprehensive care plans for 1 (Resident #6) of 20 residents reviewed for care planning resulting in a lack of service for residents to maintain their highest practicable physical, mental, and psychosocial well-being. Findings include: Review of the Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual V1.17, Chapter 4, revealed, .the facility must develop a comprehensive care plan for each resident that includes measurable objectives and timetables to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being . Resident #6: Review of an admission Record revealed Resident #6 was a male with pertinent diagnoses which included dementia, stroke, muscle weakness, dysphagia (damage to the brain…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-05-23 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure residents received care in accordance with professional standards of nursing practice for 2 of 20 residents (Resident #6, #61) reviewed for physician orders and documentation, resulting in the potential for the worsening of a condition and a delay in treatment. Findings include: Review of the Fundamentals of Nursing revealed, Patient care requires effective communication among members of the health care team. The medical record is an important means of communication because it is a confidential, permanent, legal documentation of information relevant to a patient's health care. The record is a continuing account of a patient's health care status and is available to all members of the health care team. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. Fundamentals of Nursing - E-Book (Kindle Locations 24088-24091). Elsevier Health Sciences. Kindle Edition. Resident #6: Review of an admission Record revealed Resident #6 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the attending physician reviewed and responded to the registered pharmacist's monthly medication regimen review recommendations in a timely fashion for 1 (Resident #41) of 5 residents reviewed for medication regimen review, resulting in the registered pharmacist's recommendations not being addressed timely, and the potential for negative medication side effects or unnecessary medications as a result of the delayed response. Findings include: Review of an admission Record revealed Resident #41 was a female, with pertinent diagnoses which included: saddle embolus of pulmonary artery without acute cor pulmonale (a blood clot in the lungs). Review of a progress note dated 5/6/24 at 9:16 PM revealed, Type: Medication Regimen Review Note Text: Monthly medication regimen review performed __x__ Comment/Recommendation noted - see report . electronically signed by contracted pharmacist (name omitted). On 05/22/24 at 3:30 PM, Resident #41's electronic medical record was reviewed for evidence of the pharmacist's report as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-23 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to ensure a sanitary environment for 1 of 1 (Resident #6) and personal and shared medical equipment reviewed for sanitary conditions, resulting in the potential for cross-contamination, infections, and bacterial harborage. Findings include: During an observation on 05/22/24 at 08:35 AM, outside of room [ROOM NUMBER] there was a broda chair left arm rest area inside had dried liquid/soiled, the back had a black pad and it was soiled with dirt and needed to be cleaned and wiped down, the foot rest had dirt/debris on it, the black thick cushion on the seat had white specks on it, the black pad on the left side lower area had a white dried smear and on the bottom middle area. Dirt and debris was in the crevice between the two blue pads. The left inside of the side guard armrest area had white material smeared on it. The blue pad behind the black pad on the seat on had splatters of dried brown/tan/white specks over the top of it. During an observation on 05/23/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-17 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to Intake # MI00143491. Based on observation, interview, and record review, the facility failed to ensure catheter tubing was secured to prevent pulling per physician order in 1 of 2 residents (Resident #103) reviewed for indwelling catheter care, resulting in the potential for dislodgement of the catheter tubing, the potential for urethral damage, and pain/discomfort. Findings include: Review of an admission Record revealed Resident #103 was a female, with pertinent diagnoses which included second-degree burn of thigh, skin infection, stroke with left sided weakness. Review of a Minimum Data Set (MDS) assessment for Resident #103, with a reference date of 2/8/24, revealed a Brief Interview for Mental Status (BIMS) score of 5, out of a total possible score of 15, which indicated severe cognitive impairment. In an observation and interview on 4/10/24 at 9:57 AM, Resident #103 was in bed in her room, eating independently from her breakfast tray. Resident #103 reported she used to drink hot tea, but had a spill in the dining room which resulted in burns. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-17 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
This citation pertains to Intake # MI00143491. Based on observation, interview, and record review, the facility failed to implement physician orders for pain management during wound care in 1 of 5 residents (Resident #103) reviewed for medication administration, resulting in pain during wound care and the potential for decreased quality of life. Findings include: Review of an admission Record revealed Resident #103 was a female, with pertinent diagnoses which included second-degree burn of thigh and skin infection. Review of a Minimum Data Set (MDS) assessment for Resident #103, with a reference date of 2/8/24, revealed a Brief Interview for Mental Status (BIMS) score of 5, out of a total possible score of 15, which indicated severe cognitive impairment. In an observation and interview on 4/10/24 at 9:57 AM, Resident #103 was in bed in her room, eating independently from her breakfast tray. Resident #103 reported she used to drink hot tea, but had a spill in the dining room which resulted in burns. Resident #103 reported her burns are still healing, and she goes out to the wound…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-20 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00137543. Based on interview, and record review, the facility failed to ensure a functional alarm system was in place in 1 of 5 residents (Resident #103) reviewed for elopement/supervision, resulting in the potential for elopement. Findings include: Review of the policy/procedure Elopement Prevention/Procedure/Reporting, dated [DATE], revealed .Definition of Elopement: When a cognitively impaired resident leaves the premises or a safe area without authorization and/or necessary supervision to do so .ELOPEMENT PREVENTION .A Plan of Care will be developed for those residents assessed as being at risk for elopement including interventions to prevent elopement .Residents determined to be at risk for elopement will have a wander guard signaling device as appropriate. The wander guard may be worn around a wrist or ankle and in unique situations on an assistive device. The wander guard is an electronic monitoring system with an audible warning signal for entrance/exit doors that is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-20 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00140204. Based on interview, and record review, the facility failed to provide showers per resident preference and plan of care in 1 of 4 residents (Resident #106) reviewed for Activities of Daily Living (ADL) care, resulting in dissatisfaction with care and the potential for poor hygiene, skin breakdown, and infection. Findings include: Personal hygiene affects patients' comfort, safety, and well-being. Hygiene care includes cleaning and grooming activities that maintain personal body cleanliness and appearance. Personal hygiene activities such as taking a bath or shower and brushing and flossing the teeth also promote comfort and relaxation, foster a positive self-image, promote healthy skin, and help prevent infection and disease. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. Fundamentals of Nursing - E-Book (Kindle Locations 50742-50744). Elsevier Health Sciences. Kindle Edition. Review of an admission Record revealed Resident #106 was a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-20 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00137543. Based on interview, and record review, the facility failed to notify the responsible party of a change in condition in a timely manner in 1 of 5 residents (Resident #103) reviewed for notification of changes, resulting in the responsible party being unaware of an elopement on the date of occurrence, and the potential for the responsible party to not be fully informed and involved in care decisions. Findings include: Review of a Health Status Note for Resident #103, dated [DATE] at 6:29 PM, revealed .Resident took a shower at (5:45 PM), got dressed and went down to dining room for dinner at (5:48 PM). This nurse laid eyes on resident in dining room eating. At (5:48 PM) resident was in the facility. Resident at some point walked out of the facility. Resident (may) have walked to the store and walked back to the facility. Resident is safe in bed room at this time. Resident has no new skin concerns or pain noted. Will (continue) to monitor for changes . In an interview…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-20 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00137543. Based on interview and record review, the facility failed to immediately report an elopement incident (a situation involving possible neglect and a system failure) to the State Survey Agency in 1 of 5 residents (Resident #103) reviewed for elopement/supervision, resulting in the potential for a delayed/incomplete investigation. Findings include: In an interview on 11/13/23 at 12:55 PM, DON B reported she was not aware that Resident #103's Wander Guard bracelet was non-functional. DON B reported there was an order placed for more Wander Guard bracelets at one point, however they were on backorder. DON B reported she had a conversation with Family Member V in early October where they discussed Resident #103 going outside. DON B reported she and Family Member V agreed that it was OK for Resident #103 to be outside of the facility without supervision for ten minutes. DON B stated .He (Family Member V) was fine with that and agreed . DON B clarified that this…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-20 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake # MI00137543. Based on interview and record review, the facility failed to thoroughly investigate situations involving potential neglect in 1 of 5 residents (Resident #103) reviewed for elopement/supervision, resulting in an incomplete facility investigation and a lack of documentation. Findings include: Review of a Health Status Note for Resident #103, dated 10/2/23 at 6:29 PM, revealed .Resident took a shower at (5:45 PM), got dressed and went down to dining room for dinner at (5:48 PM). This nurse laid eyes on resident in dining room eating. At (5:48 PM) resident was in the facility. Resident at some point walked out of the facility. Resident (may) have walked to the store and walked back to the facility. Resident is safe in bed room at this time. Resident has no new skin concerns or pain noted. Will (continue) to monitor for changes . In an interview on 11/13/23 at 2:37 PM, RN F reported in regard to Resident #103's elopement on 10/2/23 she was driving into work and observed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2026-04-17 · tag F0577 — widespreadAllow residents to easily view the nursing home's survey results and communicate with advocate agencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure the most recent survey results were available to residents, family members, legal representatives, and/or visitors to the facility.Findings include:On 5/27/26 at 9:58 am, Review of a previous survey results binder located on a table, near the elevator and the entry door to the kitchen, in a hallway leading to the main dining room of the facility contained the survey results from a survey completed in September 2025. Not the most recent survey results.In an observation and interview on 5/28/26 at 12:10 pm, Manager of Case Management (MCM) W reviewed the previous survey results binder and reported she had no idea the binder even existed, nor that survey results should be available for review by resident and/or guests. MCM W confirmed the results in the binder had an exit date of 9/2025 and were not the most recent survey results.In an observation and interview on 5/28/26 at 2:00 pm, MCM W reported she had made additions to the previous survey results binder. It was noted, MCM W added the facility most recent life safety…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2026-04-17 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview the facility failed to ensure daily staffing information was posted daily.Findings include:On 5/27/26 at 8:30 am, 12:30 pm, and 4:45 pm staffing hours posted in the glass enclosure on the wall to the right inside the main entrance were dated 5/22/26.On 5/28/26 at 7:45 am, 12:15 pm, and 4:35 pm, staffing hours posted were still dated 5/22/26. On 5/29/26 at 7:45 am, staffing hours posted were still dated 5/22/26. In an interview on 5/29/26 at 10:27 am, Scheduler (S) FF reported she was responsible for the posting of staffing hours. S FF reported she did not work 5/23/26 through 5/26/26. S FF reported she returned to work on 5/27/26, and should have posted staffing hours, but had not done it. S FF reported she did not know who would post staffing hours when she was absent from the building.In an interview on 5/29/26 at 10:30 am, Nursing Home Administrator (NHA) A reported S FF was responsible for posting staffing hours daily. NHA A reported Director of Nursing (DON) B would be responsible when S FF was absent from the building.In an interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$31,186 in federal fines across 2 penalties. 1 Medicare payment denial on record.
- $15,593 — penalty dated 2024-04-17
- $15,593 — penalty dated 2023-11-20
- Medicare payment denial — starting 2025-04-24 for 7 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| HERITAGE COMMUNITY OF KALAMAZOO | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 01/01/1966 |
| BARNES, AMY | Individual | CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/09/2018 |
| HOUSTON, JORDAN | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER; INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 03/19/2026 |
| EASLICK SHIRELY, GERALD | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/24/2025 |
| SMITH, BENJAMIN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 07/01/2024 |
CMS files one row per role, so the 11 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.9M paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235050. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.