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Maple Valley Nursing Home

1086 W. Burdickville Road, Maple Valley, MI 49664 · For profit - Corporation · 25 certified beds · (231) 228-5895 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0602) — most recent May 2026Behavioral-health or dementia-care citation — no harm found (F0740)1 immediate-jeopardy citation$119,265 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent May 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $119,265 in federal fines (most recent 2024-08-20)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
10223 E Cherry Bend Rd · (231) 929-7933 · Call to confirm hours
Pharmacy
9975 W Ottawa Ave · (231) 213-1115 · Call to confirm hours
Grocery
4574 W MacFarlane Rd · (800) 891-0111 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased19.6%10.8%15.4%worse
Long-stay residents who lose too much weight5.9%5.4%5.4%typical
Long-stay residents with a catheter left in their bladder3.0%0.8%0.9%worse
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms9.7%4.3%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury16.2%3.0%3.3%worse
Long-stay residents whose ability to walk worsened16.3%12.0%16.1%typical
Long-stay residents on antianxiety or hypnotic medication47.2%19.4%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%95.0%95.3%typical
Long-stay residents with pressure ulcers4.3%5.1%4.7%typical
Long-stay residents with worsening bladder/bowel control29.4%20.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table34.4%14.8%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.16U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 15% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 26% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.12
RN hours/ resident / day
0.79
LPN hours/ resident / day
2.05
Aide hours/ resident / day
3.96
Total nurse hours/ resident / day
0.64
RN hoursweekends
55.2%
Total nursing turnover
42.9%
RN turnover

How full it usually is: this home is certified for 25 beds and averages 19.2 residents a day — about 77% occupied, or roughly 6 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.96 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.12 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.05 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.33 hrs/resident/day on weekends vs 4.21 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 1.32 to 0.64 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2026-05-06)
9
at the previous standard inspection (2025-04-10)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

45 citations, most serious first. The 14 most serious are shown; the remaining 31 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-04-25 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Deficient Practice Statement (DPS) has two parts: A and B. DPS A: Based on observation, interview, and record review, the facility failed to prevent the unauthorized removal of a resident from the facility for approximately 16 hours resulting in the likelihood for serious injury, serious psychosocial harm, or death for one Resident #9 (R9) of one resident reviewed for abuse. Findings Include: The Immediate Jeopardy began on 9/18/23 at 6:07 PM when the facility failed to prevent R9's unauthorized leave from the facility by two former terminated Certified Nurse Aides (CNAs). Former Registered Nurse (RN) M failed to ensure Former CNA/Perpetrator I and J had permission to take R9 from the facility to an unknown location for approximately 16 hours without any medication provided, including potentially necessary hospice medications, or a thickening agent for R9's prescribed therapeutic diet. The Director of Nursing (DON) was notified of the immediate jeopardy on 4/22/24 at 4:37 PM. At that time, a written removal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-08-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficiency pertains to Facility Reported Incident (FRI) MI00145634. Based on observation, interview, and record review, the facility failed to prevent a serious burn injury for one Resident of 3 residents reviewed for accidents and hazards. This deficient practice resulted in a second-degree burn sustained to the upper torso of Resident #1. Findings include: Resident #1 (R1): Review of R1's electronic medical record (EMR) revealed initial admission to the facility on 1/12/23 with diagnoses including dementia and fibromyalgia (a syndrome causing chronic widespread pain). Review of R1's most recent Brief Interview for Mental Status (BIMS) assessment, dated 5/26/24, revealed a score of 9, indicative of moderate cognitive impairment. Review of the facility investigation summary submitted to the State Agency (SA) read, in part: Date of Alleged Event: 7/1/24 .I was informed by [Certified Occupational Assistant (COTA) C] that [R1] had spilled soup on herself and was burned. I immediately went into [R1's] room. She was in bed lying at a 45-degree angle with her eyes closed and her bowl…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-04-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #11 (R11) Review of R11's electronic medical record (EMR) revealed admission to the facility on 2/3/23 with diagnoses including chronic obstructive pulmonary disease, mild cognitive impairment, and nicotine dependence. Review of R11's most recent Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 12, indicative of moderate cognitive impairment. On 4/22/24 at 10:16 AM, an entrance conference was conducted with the Director of Nursing (DON). The DON stated there were two current smokers who resided at the facility (R11 and R21). When the DON was asked about designated smoking locations and times, she stated there are no official smoking locations but R11 and R21 preferred to smoke out by the garage or in the arbor. The DON stated there were no designated smoking times or direct staff supervision. On 4/22/24 at 11:13 AM, an interview was conducted with R11 during the initial tour of the building. R11 confirmed that he smoked cigarettes. R11 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-03-13 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Intake # M100143193 Based on interview and record review, the facility failed to protect one Resident (#1) of three residents reviewed for the right to be free from mental and/or potential sexual exploitation resulting in the potential for mental anguish and pain. Findings include: Resident #1(R1) Review of the quarterly MDS for R1 dated 2/28/24 revealed a Brief Interview for Mental Status (BIMS) score of 15, indicative of intact cognition. Diagnoses included quadriplegia, bipolar depression and traumatic brain injury. On 3/13/24 at 9:10 AM, a phone interview was conducted with the Guardian (A) for R1, who indicated there was concern for possible sexual exploitation. Guardian A stated he observed an ongoing messaging stream on (social media messenger service), between R1 and a facility staff member, who at the time of the interview, Guardian A believed to be a nurse. On 3/13/24 at 9:30 AM, a staff list received from the facility, identified the staff member named by Guardian A, as a member of the housekeeping staff (Housekeeper I). On 3/13/24 at 10:47 AM, a follow-up phone interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-05-06 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to report Payroll Based Journal (PBJ) information to CMS (Centers for Medicare and Medicaid). This deficient practice resulted in inaccurate reporting of staffing levels with the potential to affect all residents residing in the facility.Findings include:Review of the CMS PBJ Staffing Data Report FY (fiscal year) Quarter 1 2026 (October 1-December 31) revealed the metric Failed to have Licensed Nursing Coverage 24 Hours/Day Triggered with infraction dates being: 10/4, 10/5, 10/16, 10/18, 10/19, 10/21, 11/02, 11/29, 12/14.A request was made for licensed nursing timecards for those infraction dates was requested on 5/5/26 to the Nursing Home Administrator (NHA).Review of the licensed nursing timecards was completed on 5/6/26. This Surveyor was able to verify that the facility did have 24/7 nursing coverage on those infraction dates, however, the data missing was due to not entering travel nursing data into the PBJ system.An interview was conducted with the NHA on 5/6/26 at 12:30 PM. The NHA stated that the business office…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-05-06 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure Medication Regimen Reviews were completed and addressed by the attending physician in the medical records of four Residents (#8, #2, #3, & #7) of five residents reviewed for unnecessary medications. Findings include:Resident #7 (R7) The EMR of R7 indicated a pharmacist conducted a MRR on 2/7/26. The pharmacist documented in the EMR, in part: .See report for any noted irregularities and/or recommendations. The pharmacist's report for the 2/7/26 MRR was not located in the EMR. The EMR of R7 did not include documentation by the attending physician indicating the MRRs of 2/7/26 had been reviewed nor was there documentation by the attending physician on actions taken to address the pharmacist's recommendations. Review of the facility's policy [Facility Name] Statement of Policy for Facility Pharmacy Services, reviewed 1/16/26 read, in part, .Monthly visits by a licensed pharmacist to document drug regimen reviews for each resident.Any irregularities noted by the pharmacist during this review must be documented on a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-06 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This deficiency pertains to Intake #2792749Based on interview and record review, the facility failed to protect a resident from misappropriation of resident property for one Resident (#21) of one resident reviewed for misappropriation of property. Findings include:Resident #21 (R21)An admission Minimum Data Set (MDS) assessment dated [DATE] indicated R21 was admitted to the facility on [DATE]. The MDS coded R21 with a Brief Interview for Mental Status (BIMS) score of 15 indicating R15 had intact cognition. The MDS documented R21 had intact short-term memory and long-term memory and had no mood or behavioral conditions.During an interview on 5/4/26 at 10:47 AM, R21 said Certified Nurse Aide (CNA) stole over $500.00 from his cash app account (a mobile app money transfer service that allows users to send and receive money) in February 2026. The alleged perpetrator was identified by R21 as CNA F, who worked the night shift.R21 said he wanted to transfer funds from a credit card but did not know the process to do it,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-06 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the Long-Term Care Ombudsman was notified of a resident's discharge from the facility for one Residents (#25) of one resident reviewed for discharge practices.Findings include:Review of R25's Electronic Medical Record (EMR) revealed the resident was discharged from the facility on 4/6/26. Review of the documentation provided to the Long-Term Care Ombudsman in April 2026 indicated they were not notified of the resident's discharge from the facility. An email to the Long-Term Care Ombudsman on 5/5/26 at 11:22 AM confirmed no notification of R25's discharge.On 5/6/26 at 12:21 PM, an interview was conducted with the Nursing Home Administrator (NHA) regarding R25's discharge and notification to the Long-Term Care Ombudsman. The NHA stated they have never sent notification of discharges.Review of the facility's policy titled Discharge of Resident, updated on 2/17/26 read, in part, Purpose: to provide safe departure from the facility, provide continuity of care, and to provide appropriate documentation.She/he will notify…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-06 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed toMaintain documentation in the clinical record to support a new diagnosis of schizophrenia, Care plan and provide interventions for schizophrenia, Monitor for behaviors associated with schizophrenia consistent with Diagnostic and Statistical Manual of Mental Disorders criteria, andMonitor for antipsychotic side effects and adverse reactionsfor one Resident (#3) of five residents reviewed for unnecessary medications. Findings include:Resident #3 (R3)A Minimum Data Set (MDS) assessment dated [DATE], prior to the acute care hospitalization of R3, documented active psychiatric diagnoses of bipolar disorder and anxiety disorder. The MDS indicated R3 did not have an active psychiatric diagnosis of Schizophrenia prior to the hospitalization on 10/1/25.Review of the EMR did not reveal documentation of psychiatric review while R3 was hospitalized , nor did the EMR contain behavior monitoring documentation for schizophrenia.The EMR for R3 did not include a care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to:Document wound monitoring and assessments for one Resident (#21) of two residents reviewed for skin conditionsMaintain documentation in the facility reflecting ongoing collaboration and communication between the facility and hospice provider and ensure an updated hospice plan of care was retained in the facility for one Resident (#12) of three residents reviewed for hospice care.Findings include:Resident #21 (R21):An admission Minimum Data Set (MDS) assessment dated [DATE] indicated R21 was admitted to the facility on [DATE] with a primary medical condition of orthopedic aftercare following an amputation. The MDS coded R21 with a Brief Interview for Mental Status (BIMS) score of 15 indicating intact cognition. The MDS documented R21 had an infection of a surgical wound on the foot and received antibiotic medication.During an interview on 5/4/26 at 10:47 AM, R21 was noted to have a wound VAC (Vacuum-Assisted Closure - a medical device that uses negative…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-05-06 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain a physician's order for supplemental oxygen and ensure respiratory equipment was changed and labeled for one Resident (#12) of two residents reviewed for oxygen therapy. Findings include:On 5/4/26 at 12:27 PM, R12 was observed wearing a nasal cannula (flexible tube that delivers supplemental oxygen). The nasal cannula was attached to an oxygen concentrator set to deliver supplemental oxygen at the rate of 3.5 liters per minute (LPM). The nasal cannula tubing was not labeled with a date to indicate when the tubing had last been changed.On 5/5/26 at 8:20 AM, the oxygen concentrator was noted be set to deliver 2 LPM of oxygen. The nasal cannula tubing remained unlabeled with a date.On 5/5/26 at 10:52 AM, the oxygen concentrator was set at 3.5 LPM. The nasal cannula tubing remained unlabeled.According to the electronic medical record (EMR), R12 was admitted to the facility 6/1/22. The diagnoses of R12 included a diagnosis of hypoxemia…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-04-10 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to store, prepare, distribute, and served food in accordance with professional standards for food service safety. This deficient practice has the potential to result in food borne illness among any and all 21 residents of the facility. Findings include: On 4/8/25 at 10:50 AM, an initial tour of the kitchen was conducted, and the following was identified: a.) In the upright refrigerator/freezer, in the freezer section was three English muffin breakfast sandwiches with sausage, cheese, and egg wrapped in saran wrap without a label or date. b.) In the walk-in large cooler, a bag of chicken breast without a label or date. On 4/8/25 at 10:55 AM, an observation was made of a sign posted to the right of the walk-in cooler that read in part, .Date foods that are taken out of the freezer to thaw with a Th and then the date . On 4/8/25 at 11:00 AM, an interview was conducted with the [NAME] J and Kitchen Staff D, who were asked about the undated and unlabeled food items observed. [NAME] 'J stated he just took of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-04-10 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This deficiency contains two deficient practices: Deficient Practice #1 Based on interview and record review, the facility failed to establish and/or implement an Infection Prevention and Control Program (IPCP) and update IPCP policies annually. This deficient practice had the potential to affect all 21 residents residing in the facility. Findings include: The facility IPCP was reviewed with the Infection Preventionist (IP) on 4/9/25 at 12:45 PM. The IPCP was noted to be without infection surveillance for symptomatic residents for whom an infection had not been diagnosed, and methods for investigating infections. The IP was asked how symptomatic residents who do not meet the criteria for infections are monitored. The IP said there was no list of symptomatic residents and no method for monitoring or tracking symptomatic residents. When asked about infection surveillance, the IP said a line listing was posted in the medication room and the names of residents who were prescribed antibiotics were placed on the list. The IP presented a form titled Antibiotic Listing Report that contained…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a dignified dining experience for three Residents (R5, R7, and R18) of twenty-one residents reviewed for dining experience. This deficient practice resulted in frustration and helplessness for those residents who were waiting for their meal to arrive. Findings include: On 4/8/25 between 11:30 AM and 1:00 PM, an observation was made in the main dining room where residents were eating lunch. Three staff members requested a lunch tray and kitchen staff made a lunch tray for them. After observing the three staff members receiving a lunch tray a tour was made of the facility where some remaining residents were observed in their rooms and the following observations and interviews were made. Resident #5 (R5) A review of R5's medical record revealed they admitted to the facility on [DATE] with medical diagnoses including Huntington's disease (neurogenerative disease that results in the lack of coordination and involuntary body movements),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 31 citations
  • Potential for harm · Dcited before2025-04-10 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the assessment of respiratory status prior to the administration of an inhaled medication and according to professional standards for one Resident (#18) of five resident reviewed for medication administration. Findings include: Resident #18 (R18) Review of the Minimum Data Set (MDS) assessment, dated 12/20/2024, revealed R18 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease (COPD). R18 was assessed as cognitively intact. On 4/10/2025 at 7:51 a.m., during an observation, R18 approached the medication cart where Licensed Practical Nurse (LPN) B was reviewing resident medication needs for the morning. R18 reported feeling short of breath to LPN B and requested to use her inhaler. LPN B was observed removing an albuterol (short-acting inhaled medication used to open the airway, commonly called rescue inhalers) inhaler from the medication cart to administer to R18. LPN B administered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents' code status was communicated and readily available for staff in the event of an emergency for three Residents (R17, R12, and R16) of six residents reviewed for advanced directives. Findings include: Resident #17 (R17) R17 was admitted to the facility on [DATE] with a primary medical diagnosis of Huntington's Disease. R17 was deemed totally incapacitated and had a court-appointed guardian. A document titled Out of Hospital Do-Not-Resuscitate [DNR] Order was signed by R17's guardian, physician, and two witnesses on [DATE]. The document read, in part: .In the event of an emergency or critical situation where a decision about immediate medical intervention is required, appropriate clinical decisions will be made in light of the directive below that you have signed and dated . No Resuscitation. Illnesses will be treated aggressively, including hospitalization if indicated, but in the event of cardiac or respiratory arrest, CPR and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-10 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure laboratory results were obtained and reviewed to monitor for adverse effects of anti-psychotic medications for one Resident (#4) of five residents reviewed. Findings include: Resident #4 (R4) Review of the Minimum Data Set (MDS) assessment, dated 1/19/2025, revealed R4 was admitted to facility on 4/18/2016 and had diagnoses including dementia, seizure disorder and schizophrenia. R4 was rated as having severe cognitive impairment. Review of R4's active medication orders revealed the following: Clozapine oral tablet 100 MG [milligram], give 1 tablet by mouth in the morning related to paranoid schizophrenia. Order date: 12/01/2023. Clozapine oral tablet 100 MG, give 3 tablets by mouth at bedtime related to paranoid schizophrenia. Order date: 12/01/2023. Further review of R4's electronic medical record (EMR) revealed the following active physician's order for laboratory testing, dated 11/4/2024: CBC with diff [complete blood count with differential] q [every] 30 days. The EMR for R4 revealed the most recent laboratory…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-10 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that Medication Regimen Reviews (MRR's) and pharmacy recommendations were reviewed timely for one Resident (R18) out of five residents reviewed for MRR's. This deficient practice resulted in the potential for unnecessary medications or inappropriate durations of treatments. Findings include: Resident #18 (R18) A review of R18's medical record revealed they admitted to the facility on [DATE] with medical diagnoses including diabetes mellitus type II, bipolar disorder, and anxiety. A review of their 12/20/24 Minimum Data Set (MDS) assessment revealed they scored 15/15 on the Brief Interview for Mental Status (BIMS) assessment, indicating intact cognition. A review of a Pharmacy Consultation Report dated 10/24/24 revealed in part, (R18) Consider adding lab draws for A1C and Magnesium levels .Physician agrees and signed on 11/5/24. Review of R18's Medications and Treatment Administration Records and progress notes, dated October through December…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake MI00151466. Based on observation, interview and record review, the facility failed to ensure the safe administration of medications for one Resident (#10) of six reviewed, resulting in a significant error when R10 was administered another resident's medications, leading to lethargy and confusion. Findings include: Resident #10 (R10) Review of the Minimum Data Set (MDS) assessment, dated 1/22/2025, revealed R10 was admitted to the facility on [DATE] and had diagnoses including hypertension, diabetes, stroke, and depression. R10 was assessed as cognitively intact and independent with most ADLs (activities of daily living) and ambulation. On 4/8/2025 at 3:06 p.m., R10 was observed standing at the sink in her room washing her hands, unassisted. R10 walked unassisted to her bed and sat down. During an interview at the time of the observation, R10 was asked about care in the facility, including medication management. R10 reported an occasion when she was administered another resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-10 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to: 1. Educate residents/resident representatives on the pneumonia vaccines currently available and recommended by the CDC for two residents (R10 and R72) of five residents reviewed for immunizations. 2. Administer a pneumococcal vaccination or document the clinical reasons for withholding the pneumococcal vaccination for one resident (R17) of five residents reviewed for immunizations. 3. Update vaccine consent forms and immunization policies with the pneumococcal vaccines (PCV15, PCV20 or PCV21) currently available and recommended by the Centers for Disease Control (CDC). Findings include: Resident #10 (R10) R10 was admitted to the facility on [DATE] with a primary diagnosis of diabetes with circulatory complications. A vaccination report from the [State] Care Improvement Registry (MCIR - State Agency Immunization Record) was reviewed on 4/10/25 and revealed R10 was overdue for pneumonia vaccination. The MCIR documented, in part: .Pneumococcal High Risk…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This deficiency pertains to Intake MI00149589. Based on interview and record review, the facility failed to conduct regular skin assessments for one Resident (#1) of three residents reviewed for quality of care resulting in the potential for untreated skin conditions. Findings include: Resident #1 (R1) Review of R1's electronic medical record (EMR) revealed initial admission to the facility on [DATE] with diagnoses including ischemic cardiomyopathy (a condition that reduces the heart's ability to pump blood due to decreased blood supply) and type two diabetes. Review of R1's most recent Minimum Data Set (MDS) assessment, dated 10/22/24, revealed a Brief Interview for Mental Status (BIMS) score of 15, indicative of intact cognition. On 1/22/25 at 11:25 AM, a telephone interview was conducted with R1's Guardian [A] regarding the care she received at the facility. Guardian A stated R1 had consistent redness and irritation in her skin folds around her stomach and groin area. Guardian A stated the facility was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-04-25 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety as evidenced by failing to dispose of expired food in kitchen refrigerators. These deficient practices have the potential to result in food borne illness among any and all 23 residents of the facility. Findings include: On 4/22/24 at 10:00 a.m., the reach in refrigerator was observed to have six expired containers of juice. The six juice containers had expiration dates as far back as January 2024, February 2024, and March 2024. No container of juice had a received date labeled on top. During this observation, Kitchen Manager/Staff E stated that he had just went through the refrigerators for expired foods and must have missed these juices. The FDA Food Code 2017 states: 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (A) Except when PACKAGING FOOD using a REDUCED OXYGEN PACKAGING method as specified under § 3-502.12, and except as specified in (E) and (F) of this section,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-25 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to administer its policies, practices, and procedures in a manner that displayed effective and efficient use of its resources to ensure the achievement and maintenance of the highest practicable physical, mental, and psychosocial well-being for all 22 residents at the facility, as evidenced by the following: 1. The facility administration was not present during the delivery of an Immediate Jeopardy (IJ) regarding resident abuse on 4/22/24 at approximately 5:30 PM despite disclosure of the severity of the concern by state surveyors during an earlier meeting (at 2:54 PM). The IJ was delivered to the Director of Nursing (DON) who stated the Nursing Home Administrator (NHA) had already left the facility for the day (reference tag F600). 2. The facility administration failed to report and investigate an unauthorized leave of absence (LOA) from the facility resulting in a resident's (Resident #9's/R9) location being unknown for approximately 16 hours without required medical supplies and equipment, including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-25 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the Infection Preventionist (IP) completed specialized training in infection prevention and control. Findings include: On 4/23/24 at 3:10 PM, an interview was conducted with MDS Coordinator/Former IP O. MDS Coordinator/Former IP O indicated she served as the facility's IP from January 2023 through March 2024. MDS Coordinator/Former IP O stated she began the taking classes for the IP certification but never finished the training. MDS Coordinator/Former IP O stated she would further discuss her struggles with the IP certification process at the Infection Control (IC) meeting scheduled with this surveyor on 4/25/24 at 10:00 AM. On 4/25/24 at 9:55 AM, MDS Coordinator/Former IP O was observed storming out of her office with her jacket on and bags packed. MDS Coordinator/Former IP O stated, I have essentially been terminated on the spot. I will not be meeting with you at 10:00 AM for the IC meeting or answering any more questions. On 4/25/24 at 10:00 AM, an interview was conducted with Current IP B. Current IP B stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-25 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to assess, reassess, obtain consent, and develop care plan interventions for one Residents (R5) of twelve sampled residents for care plan revision. Findings include: Resident #5 (R5) On 4/23/24 at 9:00 AM, an observation was made of R5 in her room sitting in her wheelchair. R5's bed had two side rails/mobility bars on the upper half of each side of her bed. On 4/23/24 at 9:05 AM, an interview was conducted with R5 and was asked if she had signed a consent for the mobility bars and replied, Not that I am aware. On 4/24/24 at 11:00 AM, R5 continued to have the two mobility bars in place. Review of R5's physician order, dated 2/22/23, read in part, .Please use mobility assist bars . Review of R5's Minimum Data Set (MDS) admission assessment, dated 2/23/23, lacked any indication of the use of a bed rail or mobility bar. R5's MDS quarterly assessment, dated 8/26/23 and 11/26/23, lacked any indication of the use of a bed rail or mobility bar. Review of R5's care plan, dated 3/6/23, read in part, .focus: Physical Mobility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-25 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY R6 A review of R6's EMR revealed admission to the facility on 3/11/19 with diagnosis including: dementia with other behavioral disturbance, type 2 diabetes, major depression disorder, bipolar disorder, stage 4 chronic kidney disease, and repeated falls. A review of R6's MRR's revealed that the pharmacist made recommendations on 9/21/23, 10/24/23, 12/27/23, and 2/26/24. The facility was unable to find the pharmacists recommendation and the physician's response by the survey exit date of 4/25/24. Based on interview and record review, the facility failed to ensure monthly regimen reviews (MRR's) were completed monthly and recommendations were reviewed by a physician and follow up for five Residents (R4, R6, R20, and R21) of four residents reviewed for MRR's. Findings include: Resident #20 (R20) A review of R20's EMR revealed admission to the facility on 4/4/23 with diagnosis including dementia, aphasia, and cerebral infarct. A review of R20's MRR's revealed the pharmacist made recommendations on 12/27/23 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-25 · tag F0942 — pattern
    Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the provision of resident rights training requirements for three of seven employees reviewed for resident rights training. Findings include: A review of staff education records and competencies on 4/25/24 revealed the following staff members had not completed the required resident rights training within the 12-month period: Nursing Home Administrator (NHA) - last completed 2/1/23 Registered Nurse (RN) B - last completed 2/1/23 Agency Certified Nurse Aide (CNA) F - had not completed any training. An interview was conducted with the Director of Nursing (DON) on 4/25/24 at 12:38 p.m. The DON stated that she was primarily responsible for annual training and competencies of the staff at the facility, and that the facility does training based on calendar year. The DON was asked about CNA F training as an agency staff to which she replied, She should have had training completed by the agency. When asked if CNA F had specific training completed for this facility, the DON stated No. Review of the facility's Resident Abuse,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-25 · tag F0945 — failed to train staff on abuse prevention — pattern
    Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to ensure the provision of infection control training for four of seven employees reviewed for infection control training. Findings include: A review of staff education records and competencies on 4/25/24 revealed the following staff members had not completed the required abuse, neglect and exploitation training and competency evaluation within the required 12- month period: Nursing Home Administrator (NHA): 8/29/24 (this date is in the future) Certified Nurse Aide (CNA) C - did not complete the Infection Control Annual Inservice Director of Nursing (DON) - did not complete the Infection Control Annual Inservice. A note provided by the facility stated that she was not working during class but has been the preventionist for years. No further documentation or certificate was provided by the survey exit date of 4/25/24. Agency CNA F - did not complete the Infection Control Annual Inservice

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure two Residents (R15 and R20) were free from physical restraints imposed for purposes of convenience, out of twelve residents sampled for review for restraints. This deficient practice resulted in restriction of freedom of movement and the potential for injury. Findings include: Resident #15 (R15) Review of R15's Minimal Data Set (MDS) assessment, dated 10/11/23, revealed R15 had diagnoses that included the following, in part: dementia, anemia, kidney disease, and constipation. R15 was dependent for eating, oral hygiene, toileting, bathing, and dressing. Section P of the MDS assessment revealed R15 did use a form of restraint daily marked as other alarm. Review of R15's complete electronic medical record (EMR) found no physical order, signed consent, or restraint assessment. R15's EMR, revealed, R15 was not their own responsible party and that R15 had a guardian listed as their responsible party. Review of R15's care plan, date revised 12/5/23, read in part, .Goal: Moderate fall risk R/T [related to]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an unauthorized leave of absence was reported timely to the facility administrator and State Agency (SA) for one Resident (#9) of 5 residents reviewed for accident and incident reporting. Findings include: Resident #9 (R9) Review of R9's electronic medical record (EMR) revealed admission to the facility on [DATE] with diagnoses including Huntington's disease (a progressive, fatal genetic disorder that affects the brain and causes involuntary movements, cognitive decline, and emotional problems), aphasia (difficulty processing, using, and/or understanding language), dysphagia (difficulty or inability to swallow), contracture of unspecified hand (a permanent shortening and tightening of muscle fibers that reduces flexibility and makes movement difficult), and alcohol abuse. Record review of R9's Minimum Data Set (MDS) assessment immediately preceding the unauthorized leave of absence (LOA) on 7/20/23, indicated R9 had severely impaired cognition -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to investigate an incident of abuse/neglect for one Resident (#9) of two residents reviewed for abuse/neglect. Findings include: Resident #9 (R9) Review of R9's electronic medical record (EMR) revealed admission to the facility on [DATE] with diagnoses including Huntington's disease (a progressive, fatal genetic disorder that affects the brain and causes involuntary movements, cognitive decline, and emotional problems), aphasia (difficulty processing, using, and/or understanding language), dysphagia (difficulty or inability to swallow), contracture of unspecified hand (a permanent shortening and tightening of muscle fibers that reduces flexibility and makes movement difficult), and alcohol abuse. Record review of R9's Minimum Data Set (MDS) assessment immediately preceding the unauthorized leave of absence (LOA) on 7/20/23, indicated R9 had severely impaired cognition - unable to complete BIMS [Brief Interview for Mental Status]. R9 was admitted to hospice…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to notify the resident in writing with the reason for a transfer out of the facility for two Residents (R18, R20) of three residents reviewed for transfers. This deficient practice resulted in limited knowledge of the treatment plan due to lack of written transfer or discharge notification to the resident/resident's representative. R18 A review of R18's Electronic Medical Record (EMR) revealed she was transferred to the hospital on 7/7/23. There was no written notification of transfer given to R18. R18 returned to the facility on 7/10/23. A request was made for the facility's transfer policy on 4/25/24. On 4/25/24 at approximately 11:20 a.m. an interview was conducted with Registered Nurse (RN)/Director of Nursing in Training A. RN A confirmed that the facility is not following their policy regarding transfer notification because they are such a small building, and they notify resident/resident representatives individually. Resident #20 (R20) A review of R20's EMR revealed he was transferred to the hospital on 6/19/23. There…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Resident #20 (R20) A review of R20's progress notes revealed the following: 6/19/23 06:55 (6:55 AM): Late Entry: .Right hip appears swollen, non tender to touch, skin color appears normal. When resident moves right leg he grimaces and says ouch. [facility Physician's name] notified .EMS [emergency medical services] called. Resident transferred to [local hospital name] for evaluation . Review of the Clinical Census report revealed R20 was hospitalized from [DATE]. R20 returned to the facility on 6/23/23. Review of R20's EMR revealed there was no Bed Hold Authorization form completed for the 6/19/23 transfer. Review of the facility's Attachment F-admission Contract Policy and Procedure for Bed Holds and readmission [Facility Name] revised on 1/1/2002 read, in part, [Facility Name] has formally adopted the following policy and procedure regarding the holding open of beds in the event of a resident's temporary absence from the facility. The purpose of this policy is to notify and inform residents of their rights and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to submit a quarterly Minimal Data Set (MDS) assessment for one Resident (R15) of twelve residents sampled for timely of MDS assessments. Findings include: Review of R15's complete electronic medical record (EMR), revealed, R15 was originally admitted to the facility on [DATE], with her most recent admission date of 11/6/23. Review of R15's MDS assessment, dated 10/11/23, revealed R15 had diagnoses that included the following, in part: dementia, anemia, kidney disease, and constipation. R15 was dependent for eating, oral hygiene, toileting, bathing, and dressing. Section P of the MDS assessment revealed R15 did use a form of restraint daily marked as other alarm. Review of R15's MDS assessments, revealed, she was overdue to have a completed quarterly MDS assessment. R15's last MDS was on 10/11/23. MDS assessments are required every 90 days. No current MDS could be found and the facility could not provide an updated MDS for R15. On 4/25/24 at 9:30 AM, an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure Preadmission Screening (PAS)/Annual Resident Review (ARR) Mental Illness/Intellectual Disability/Related Conditions Identification (form DCH-3878) documents were reviewed, revised, and sent to the local state agency for review and/or evaluation for one Resident (R6) of one sampled resident reviewed for PASSARs. This deficient practice resulted in the potential for residents to be excluded from receiving necessary care and services appropriate to meet their mental health needs. Findings include: A review of R6's Electronic Medical Record (EMR) revealed admission to the facility on 3/11/19 with diagnoses including dementia with behavioral disturbance, depression disorder, and bipolar disorder. Review of her Annual Minimum Data Set (MDS) assessment dated [DATE] revealed she scored an 8/15 on the Brief Interview for Mental Status (BIMS) score, indicative of mild cognitive impairment. A review of R6's Preadmission Screening (PAS)/Annual Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop resident centered care plan based on the needs of one Resident (R21) of twelve sampled residents for development of resident centered care plans. Findings include: Resident #21 (R21) Review of R21's face sheet, revealed an original admission into the facility on [DATE] with medical diagnoses of the following, in part: depression, bipolar disorder, paraplegia, and pressure ulcers. On [DATE] at 10:40 AM, an interview was conducted with R21 in his room. R21 confirmed that the facility had been treating his wounds and the wounds were still currently open and undergoing treatments. During the interview an observation, no transmission-based precaution (TBP) signage was located outside of the room door for R21 to alert staff providing direct care that R21 was on enhanced barrier precautions (EBP) related to open wounds. Review of R21's physician order, dated [DATE], revealed the following, in part: attempt resuscitation/CPR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow physician order for one Resident (R20) and failed to obtain a physician order for an emergency medication for one Resident (R21) of twelve sampled residents reviewed for physician orders. Findings include: Resident #20 (R20) Review of R20's MDS assessment, dated [DATE], revealed R20 had diagnoses that included the following, in part: dementia, aphasia, and cerebral infarct. Review of R20's physician order, dated [DATE], revealed an order for [NAME] Hose while seated during the day. On [DATE] at 4:10 PM, an observation was made of R20 sitting in a recliner chair in the residents' lounge and no [NAME] hose were observed worn on R20's lower legs. On [DATE] at 10:00 AM, an observation was made of R20 sitting in a recliner chair in the residents' lounge and no [NAME] hose were observed worn on R20's lower legs. On [DATE] at 1:20 PM, an interview was conducted with Registered Nurse (RN) K and was asked if he had seen R20's [NAME] hose…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure the provision of trauma-informed care to mitigate triggers that may cause re-traumatization for one Resident (R6) of one resident reviewed for trauma-informed care. Findings include: During an interview on 4/22/24 at approximately 11:45 am., R6 stated that her main concern was another male resident who constantly yells out. R6 stated that the sound scares her because she does not know when he is going to do it, even though he cannot help himself. Review of R6's Electronic Medical Record (EMR) revealed admission to the facility on 3/11/19 with diagnoses including: dementia with other behavioral disturbance, major depressive disorder, and bipolar disorder. Her 3/14/24 Minimum Data Set (MDS) assessment, revealed no history of trauma or post-traumatic stress disorder (PTSD), but was reflective in her Care Plan. R6 scored an 8/15 on the Brief Interview for Mental Status (BIMS) reflective of moderate cognitive impairment. Review of R6's Social Service Progress Notes dated 12/28/22 read, in part, .Resident was hospitalized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure appropriate assessment, measurements, and consent for bedrails was completed for one Resident (R5) of one resident reviewed for bedrails. Findings include: On 4/23/24 at 9:00 AM, an observation was made of R5 in her room sitting in her wheelchair. R5's bed had two side rails/mobility bars on the upper half of each side of her bed. On 4/23/24 at 9:05 AM, an interview was conducted with R5 and was asked if she had signed a consent for the mobility bars and replied, Not that I am aware. On 4/24/24 at 11:00 AM, R5 continued to have the two mobility bars in place. A review of the electronic medical record (EMR) revealed no evidence of a consent, gap measurements, or assessment. On 4/24/24 at 10:40 AM, an interview was conducted with the Director of Nursing (DON) was asked if a consent and assessment were required for the mobility bars and replied, Yes. The mobility bars are required to be care planned, assessed, and re-assessed quarterly, have a consent, and physician order. The DON was asked to provide the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to coordinate behavioral health services for one Resident (#4) of four residents reviewed for mood and behavior. Findings include: Resident #4 (R4) Review of R4's electronic medical record (EMR) revealed initial admission to the facility on 2/22/23 with diagnoses including recurrent major depressive disorder, dementia, and delusional disorders. Review of R4's most recent Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 7, indicative of severe cognitive impairment. On 4/22/24 at 11:00 AM, R4 was observed sleeping in a dark room with the shades drawn. On 4/24/24 at 9:47 AM and 1:11 PM, resident was again observed sleeping in a dark room with the shades drawn. Review of consultation with [Community Mental Health Provider] dated 4/25/23 read, in part: .this consultation in being requested due to violent behaviors, slapping staff members, yelling, out of control since last Friday pm [evening], Patient…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure licensed personnel administered medications to 1 out of 12 Residents (Resident #12) reviewed for medication administration. Findings include: Resident #12 (R12) Review of R12's electronic medical record (EMR) revealed admission to the facility on [DATE] with diagnoses including schizophrenia and chronic kidney disease. Review of R12's most recent Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 14, indicative of intact cognition. Review of R12's progress notes revealed the following entry on 12/27/23 at 19:17 [7:17 PM] by the Director of Nursing (DON): Miralax put in thickened liquid for another resident whose name is [same first name as R12]. Cena [Certified Nursing Assistant (CNA)] didn't realize it had medication in it and gave it to [R12]. [R12] drank it down fast before we could get it back. Review of Medication Related Incident Report revealed the following: Description of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain accurate medical records for 1 of 12 residents (Resident #9) reviewed for medication administration. Findings include: Resident #9 (R9) Review of R9's electronic medical record (EMR) revealed admission to the facility on [DATE] with diagnoses including Huntington's disease (a progressive, fatal genetic disorder that affects the brain and causes involuntary movements, cognitive decline, and emotional problems), aphasia (difficulty processing, using, and/or understanding language), dysphagia (difficulty or inability to swallow), contracture of unspecified hand (a permanent shortening and tightening of muscle fibers that reduces flexibility and makes movement difficult), and alcohol abuse. Record review of R9's Minimum Data Set (MDS) on 7/20/23, indicated R9 was severely impaired cognition - unable to complete BIMS [Brief Interview for Mental Status]. Review of the Census list revealed R9 departed the facility on 9/18/23 at 6:07 PM for a leave of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed in implement enhanced barrier precautions (EBP) for one Resident (R21) of twelve sampled residents reviewed for infection control practices. Findings include: Resident #21 (R21) Review of R21's face sheet, revealed an original admission into the facility on [DATE] with medical diagnoses of the following, in part: depression, bipolar disorder, paraplegia, and pressure ulcers. Review of R21's Minimal Data Set (MDS) assessment, dated 11/28/23, revealed that R21 was cognitively intact. Review of R21's wound assessment, dated 11/22/23, revealed he had two wounds, one on his left lower leg and a second on his coccyx that he was admitted with. Review of R21's weekly wound assessment, dated 11/22/23 through 4/1/24, revealed R21's wounds were improving. On 4/22/24 at 10:40 AM, an interview was conducted with R21 in his room. R21 confirmed that the facility had been treating his wounds and the wounds were still currently open and undergoing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure an eligible resident was offered influenza vaccines as recommended by the Centers for Disease Control and Prevention (CDC) for 1 of 5 residents (Resident #20) reviewed for vaccination status. Findings Include: Resident #20 (R20) Review of R20's electronic medical record (EMR) revealed initial admission to the facility on 4/4/23 with diagnoses including cerebral infarction (stroke), dementia, and aphasia (difficulty processing, using, and/or understanding language). Review of 20's most recent Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 8, indicative of moderate cognitive impairment. Review of R20's vaccination history on the Michigan Care Improvement Registry (MICR), revealed the last dose of the seasonal influenza vaccine (Influenza IIVD) was administered on 10/30/20. The status for eligible vaccinations read, Seasonal Influenza DUE NOW. On 4/25/24 at 10:08 AM, an interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0943 — isolated
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain an effective abuse and dementia management training program for three out of seven staff members reviewed for annual training. Findings include: A review of staff education records and competencies on 4/25/24 revealed the following staff members had not completed the required abuse, neglect and exploitation training and competency evaluation within the required 12- month period: Abuse Training: Nursing Home Administrator (NHA) - last completed 2/1/23 Registered Nurse (RN) B - last completed 2/1/23 Agency Certified Nurse Aide (CNA) F had not completed the facility's abuse training program. Dementia Training: NHA: last completed 2/1/23 CNA F had not completed the facility's dementia training program. An interview was conducted with the Director of Nursing (DON) on 4/25/24 at 12:38 p.m. The DON stated that she was primarily responsible for annual training and competencies of the staff at the facility, and that the facility does training based on calendar year. The DON was asked about CNA F training as an agency staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$119,265 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $68,045 — penalty dated 2024-08-20
  • $51,220 — penalty dated 2024-03-13
  • Medicare payment denial — starting 2024-05-24 for 56 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
KASBEN, DONNAIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; ADP OF THE SNF50%since 03/08/1996
KASBEN, JOHNIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF50%since 03/08/1996
CLEMENS GRAY, MICHELLEIndividualOPERATIONAL/MANAGERIAL CONTROLsince 04/03/2024
DYKSTRA, SANTIAGOIndividualOPERATIONAL/MANAGERIAL CONTROLsince 09/24/2023
HULBERT, AMYIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/30/2022
HULBERT, RICHARDIndividualOPERATIONAL/MANAGERIAL CONTROLsince 11/13/2023
KASBEN, JENNIFERIndividualOPERATIONAL/MANAGERIAL CONTROLsince 07/29/2019
KASBEN, SERENAIndividualOPERATIONAL/MANAGERIAL CONTROLsince 10/15/1997
LANGLOIS, MARKIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2020
MOORE, KENDRAIndividualOPERATIONAL/MANAGERIAL CONTROLsince 10/20/2024
PORTER, MISTYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2023

CMS files one row per role, so the 18 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235588. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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