Armour Oaks Senior Living Community
8100 Wornall Road, Kansas City, MO 64114 · Non profit - Corporation · 38 certified beds · (816) 363-5141 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0602), cited May 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (35) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $25,495 in federal fines (most recent 2026-05-28)
- its payroll-based staffing rating is low (1/5)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (67%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 32.6% | 18.1% | 15.4% | worse |
| Long-stay residents who lose too much weight | 1.9% | 5.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.5% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 3.9% | 2.3% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 16.3% | 18.5% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 8.0% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 14.5% | 17.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 22.0% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 81.8% | 90.9% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 2.9% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 28.6% | 17.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 13.3% | 23.5% | 17.1% | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Staffing
How full it usually is: this home is certified for 38 beds and averages 34.5 residents a day — about 91% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.27 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.25 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.28 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.99 hrs/resident/day on weekends vs 3.39 on weekdays — 12% thinner on weekends. RN hours go from 0.24 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 67% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
35 citations, most serious first. The 11 most serious are shown; the remaining 24 are one tap away and print in full.
- Immediate jeopardy · J2026-05-28 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to contact Emergency Medical Services (EMS), to initiate and provide continuous Cardiopulmonary Resuscitation (CPR) timely per facility policy for one sampled resident (Resident #1) out of three sampled residents, who was a full code status. The facility census was 31 residents. The Administrator and Director of Nursing (DON) were notified on [DATE] at 2:45 P.M., of the Immediate Jeopardy (IJ) Past Non-Compliance which occurred on [DATE]. On [DATE], the Administrator and DON became aware of the violation of the facility's CPR policy. The facility in-serviced the staff on the CPR policy and procedures, medical emergencies and ensured code status updates for all residents. The IJ was corrected on [DATE]. Review of the facility policy Residents' Rights Regarding Treatment and Advance Directives, dated 2022, showed:-It is the policy of the facility to support and facilitate a resident's right to request, refuse and/or discontinue medical or surgical treatment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-22 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the medication refrigerator had a thermometer and the temperature was checked daily, failed to ensure the freezer compartment of the medication refrigerator was not frozen solid, failed to ensure there were no loose pills in the medication cart, failed to ensure medications that were opened had the date they were opened written on them, failed to ensure there were no other items kept in the medication cart in with the resident's prescribed medications and failed to ensure there were not cleaning agents in the medication cart in with the resident's prescribed medications. The facility census was 36 residents.Review of the facility's policy, Storage of Medication Requiring Refrigeration, dated October 2022 showed:-The facility must provide safe and effective storage of all drugs and biologicals in a locked storage area under proper temperature controls.-The facility would ensure that all medications and biologicals would have been stored at proper temperatures and other appropriate environmental controls…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-22 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to ensure appropriate measures were taken to provide safe and sanitary conditions for food storage and preparation by not maintain cleanliness of the kitchen and kitchen equipment; not labeling and dating opened food; not wearing appropriate hair coverings; not cleaning utensils; not documenting food temperatures during preparation; not documenting refrigeration temperatures. The facility census was 36 residents.Review of the facility's Record of Food Temperatures policy, undated, showed:-The facility recorded food temperatures daily to ensure food was at the proper serving temperatures.-Food temps were checked while items were prepared in the dietary department.-Hot foods were to be held at 135 Fahrenheit (F-a unit of measure for temperatures) or greater.-Potentially hazardous cold food temperatures were kept at or below 41 F.-Staff were to measure and record temperatures for each food product at all meals and document on the food temp logs.-No food was served that did not meet the food code standard…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-08-22 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement Enhanced Barrier Precautions (EBP - precautions taken by a facility for the prevention of transmission of multidrug-resistant organisms) for three sampled residents (Resident #24, Resident #7, and Resident #8); failed to ensure accurate documentation of a resident's tuberculosis (TB - a communicable disease that affects especially the lungs, that is characterized by fever, cough, difficulty in breathing, abnormal lung tissue and function) skin test for five sampled residents (Residents #3, #4, #6, #9, and #18) out of 12 sampled residents and failed to ensure hand hygiene was completed during medication pass. The facility census was 36 residents. Review of the facility's policy, Enhanced Barrier Precautions, dated 2022 showed: -The use of gown and gloves for use during high contact resident care activities. High contact activities include: Dressing, bathing, transferring, providing hygiene. changing linens, changing briefs or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-08-22 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure appropriate measures were taken to provide safe conditions for food storage by not maintaining documentation of walk-in freezer temperatures. The facility census was 36 residents.Review of the facility's Monitoring of Cooler/Freezer Temperature, undated, showed:-The facility maintained temperatures of coolers and freezers at the appropriate temperature to promote food safety.-Logs for recording temperatures for each refrigerator or freezer was posted in a visible location outside the freezer or refrigerator unit.-Temperatures were checked and logged at least twice per day by designated personnel.-Logs were changed out and completed monthly.-All frozen storage was maintained at or below -4 Fahrenheit (F-a unit of measuring temperatures).-If temperatures were above 10 for freezers the supervisor was notified and took corrective action:--The unit was repaired as soon as possible.--If not corrected within two hours all food items were relocated to a different unit.--Internal temperatures readings were taken…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-22 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure resident rights were being honored by not treating one resident (Resident #9) out of 12 sampled residents, with dignity while standing up next to the resident and being assisted with eating during scheduled mealtimes. The facility census was 36 residents.A policy regarding feeding assistance was requested and not received.1. Review of the resident's face sheet, undated, showed:-The resident was admitted [DATE].-The resident was diagnosed with aphasia (a condition affecting speech caused by a stroke).Review of the resident's admission Minimum Data Set (MDS-a federally mandated assessment tool used in nursing homes to evaluate resident health and functional needs), dated 6/19/25, showed:-The resident had moderate cognitive impairment.-The resident lacked ability to use suitable utensils to bring food and/or liquid to his/her mouth and swallow food and/or liquid once the meal was placed before the resident-The resident needed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-22 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the correct code status (a form or statement that indicated preferences to receive life sustaining measures such as cardio-pulmonary resuscitation (CPR)) was documented in the Electronic Health Record (EHR) for one resident (Resident #4) out of 12 sampled residents. The facility census was 36 residents.Review of the facility's Residents' Rights Regarding Treatment and Advance Directives (a legal document that stated specific healthcare wishes), undated, showed:-The facility supported each resident's right to formulate an advance directive.-On admission the facility determined if the resident had an Advance Directive, and if not, determined whether the resident would like to formulate one.-Upon admission if the resident had an Advance Directive, copies were made and placed on the chart and communicated with staff.-During the development of the care plan (a detailed document summarizing a person's health conditions, goals, and the specific…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-22 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow physician orders when weights were not monitored, documented and reported for one resident (Resident #9) diagnosed with Congestive Heart Failure (CHF- condition where the heart muscle did not pump blood effectively enough to meet the body's needs) out of 12 sampled residents. The facility census was 36 residents.Review of the facility's Medication Administration policy, dated 10/2022, showed to obtain and record vitals (heart rate, pulse, blood pressure and weights) per physician orders.1.Review of the Resident #9's face sheet, undated, showed:-The resident was admitted to the facility on [DATE].-The resident had moderate cognitive impairment.Review of the resident's Physician Order Summary (POS), dated August 2025, showed:-The resident was diagnosed with CHF.-The resident was ordered Torsemide (water pill that helped rid excess fluid) oral table, 40 milligrams (mg), related to edema (swelling that resulted from an abnormal accumulation of fluid…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-22 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident's oxygen equipment was kept in a sanitary manner when not in used for two sampled residents, (Resident #36 and Resident #37) out of 12 sampled residents. The facility census was 36 residents.Review of the facility's policy, Oxygen Concentrator, dated 2022 showed:-Staff was responsible for the use and care of oxygen concentrators.-Keep delivery devices covered in a plastic bag when not in use.-Change oxygen tubing and mask weekly and as needed if it becomes soiled or contaminated.-Change nebulizer tubing devices every 72 hours. 1. Review of Resident #36's face sheet showed he/she was admitted to the facility on [DATE] with a diagnosis of Chronic Obstructive Pulmonary Disease (COPD - a group of lung diseases that block airflow and make it difficult to breathe). Review of the resident's quarterly Minimum Data Set (MDS - a federally mandated assessment tool completed by the facility for care planning) dated 6/26/25…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-22 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain the door between the kitchenette and the dining room in good repair; failed to prevent the accumulation of debris inside the climate control units of resident rooms [ROOM NUMBERS]; failed to ensure the cover of the cleanout was secured firmly to the floor. This practice potentially affected at least 25 residents who used the dining room and 4 residents who resided in resident rooms [ROOM NUMBERS]. The facility census was 36 residents.1. Observation on 8/18/25 at 10:32 A.M., showed the half door, which separated the dining room from the serving kitchenette dragged on the floor when it was opened and closed.During an interview on 8/18/25 at 10:33 A.M., Maintenance Person A said the door dragged on the floor due to a loose hinge.During an interview on 8/20/25 at 12:44 P.M. the Assistant Plant Operations Director said facility staff lean on that door when it is open and that caused the door to drag.2. Observation on 8/18/25 at 10:51 A.M., showed the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-28 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent misappropriation of controlled substances for three sampled residents (Resident #1, #2, #3) when Registered Nurse (RN) A repeatedly signed out duplicate doses of narcotics out of five sampled residents. The facility census was 100 residents. On 5/7/25 the Administrator was notified of the situation and RN A was suspended immediately pending investigation. Upon completion of the investigation, RN A was terminated for violating facility policy on 5/1/25, 5/4/25 and 5/6/25. Training was completed immediately for 100% of all nurses and Certified Medication Technicians (CMT)s on abuse and neglect, medication administration and controlled substances prior to being allowed to work and/or pass medications. The deficiency was corrected on 5/7/25. Review of the facility Abuse, Neglect, and Exploitation policy dated 2022 showed: -It is the policy of the facility to provide protections for the health, welfare and the rights of each resident by developing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 24 citations
- Potential for harm · Fcited before2025-04-17 · tag F0921 — failed to keep a safe, functional, sanitary building — widespreadMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure that hot water temperatures from faucets throughout the facility, were consistently between 105 ºF (degrees Fahrenheit) and 120 ºF. Resident rooms [ROOM NUMBER]) on the South east side of the facility, had water temperatures between 94 ºF and 99 ºF. Resident rooms 14, 21, 22, and 12 on the north side of the facility had temperatures that were 120.2- 121.4 ºF; and Resident rooms [ROOM NUMBERS] had water temperatures between 76.1 ºF and 92.3 ºF .The facility also failed to ensure that staff who are checking temperatures allowed to flow for at least 2 minutes before measuring the water temperatures. This practice potentially affected all residents. The facility census was 35 residents. Review of the facility's policy entitled Safe water Temperatures and dated 3/23, showed: It is the policy of this facility to maintain appropriate water temperatures in resident care areas. Policy Explanation and Compliance Guidelines: 1. Direct care…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-01-16 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to keep the walk-in refrigerator, and walk-in freezer floors clean; failed to retain operable thermometers in all refrigerators to confirm adequate temperature ranges; failed to maintain sanitary utensils and food preparation equipment; failed to safeguard against mold possibly getting into food and/or beverages; failed to change the deep fryer oil in a timely manner; failed to consistently document hot food temperatures at the steam table to ensure they were suitably cooked to lessen the chance of bacterial contamination; failed to maintain plastic cutting boards in good condition to avoid food safety hazards (cross-contamination); and failed to store foodstuffs within acceptable temperature parameters, in accordance with professional standards for food service safety. These deficient practices had the potential to affect all residents, visitors, volunteers, and staff who ate food from the kitchen. The facility's census was 34 residents with a licensed capacity for 38 residents at the time of the survey. 1.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-01-16 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to establish and maintain a comprehensive, infection prevention and control program designed to help prevent the development and transmission of water-borne pathogens (a bacterium, virus, or other microorganism that can cause disease), in accordance with Centers for Medicare and Medicaid Services (CMS) guidelines. This deficient practice had the potential to affect all residents, visitors, volunteers, and staff who resided, visited, used, or worked in the facility. The facility census was 34 residents with a licensed capacity for 38 residents at the time of the survey. 1. Observation on 1/8/24 between 9:41 A.M. and 10:43 A.M. during the Life Safety Code (LSC) kitchen inspection showed a three-sink area, a chemical dish-washing machine, a handwashing sink, and an ice machine. Observation on 1/11/23 between 12:47 P.M. and 1:48 P.M. during the facility LSC room-by-room inspections with the Assistant Operations Director (AOD) showed the following: -There was a facility-wide fire sprinkler system. -There was a boiler…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-01-16 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the accuracy of the Minimum Data Set (MDS-a federally mandated assessment tool completed by facility staff for care planning) for three sampled residents (Residents #19, #31 and #3) out of 12 sampled residents. The facility census was 34 residents. Review of the facility's MDS 3.0 completion policy dated 2022 showed the facility would conduct an accurate assessment of the resident. 1. Review of Resident #19's care plan dated 3/1/23 showed: -The resident had a regular diet with mechanical soft texture (a texture-modified diet that restricts foods that are difficult to chew or swallow. Foods are finely chopped, blended, or ground to make them smaller, softer, and easier to chew) and regular, thin liquids. -The resident admitted to hospice services (end of life care) on 5/19/23. -An update on 8/5/23 showed the resident had weight loss over the last four months. -No interventions of receiving tube feeding (a medical device used to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-16 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the facility reported an allegation of abuse immediately to the Administration when on 1/1/24 Certified Medication Technician (CMT) B attempted to get Resident #30's vital signs (temperature, pulse and respirations) which resulted in the resident becoming agitated, yelling and remaining upset after the alleged incident out of 12 sampled residents. The facility started their investigation on 1/8/24 seven days after the alleged incident. The facility census was 34 residents. Review of the facility's Abuse, Neglect and Exploitation policy dated 10/2022 showed: -It was the policy of the facility to provide protection for the health, welfare and rights of each resident by developing and implementing written policies and procedure that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. -The facility will develop and implement written policies and procedures that prohibit and prevent abuse,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-16 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide the Ombudsman (a resident advocate who provides support and assistance with problems and/or complaints regarding the facility) a copy of the notification of transfer from the facility for two sampled residents (Residents #17, and #32) out of 12 sampled residents. The facility census was 34 residents. The facility did not have a policy for Ombudsman notification. 1. Review of Resident #17's admission Record showed he/she admitted on [DATE] and readmitted on [DATE] with the following diagnoses: -Acute (severe and sudden onset) respiratory failure (a condition where there is not enough oxygen in body tissues) with hypoxia (insufficient oxygen in the blood). -Pneumonia (an infection that affects one or both lungs). Review of the resident's hospital record showed he/she admitted to hospital on [DATE] and discharged back to the facility on 8/21/23 for Acute Respiratory failure with Hypoxia. Review of the facility Ombudsman notification dated August…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-16 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to submit a resident's discharge assessment for one supplemental resident (Resident #28) out of four residents who triggered for assessment concerns. The facility census was 34 residents. There were no policies for this example. 1. Review of Resident #28's discharge assessment dated [DATE] showed it was not submitted to Centers for Medicare & Medicaid Services (CMS) and was marked do not submit to CMS on 9/8/23. Review of the Resident Assessment Instrument (RAI) Manual dated October 2023 showed the following on page 1 of chapter 5: -Nursing homes are required to submit Omnibus Budget Reconciliation Act (OBRA) required Minimum Data Set (MDS a federally mandated assess tool completed by facility staff for care planning) records for all residents in Medicare- or Medicaid-certified beds regardless of the payer source. During an interview on 1/11/24 at 7:59 A.M., the MDS Coordinator said he/she did not submit private pay resident's assessments to CMS. During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-16 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to develop a comprehensive care plan that included one high risk medication for one sampled resident (Resident #31) out of five residents sampled for medication review. The facility census was 34 residents. There were no policies for this example. 1. Review of Resident #31's care plan dated 12/28/23 showed no care plan for the use of anticoagulant medication. Review of the resident's admission Minimum Data Set (MDS-a federally mandated assessment tool completed by facility staff for care planning) dated 12/29/23 showed the resident was on an anticoagulant (medication used to slow down the blood clotting process) medication. Review of the resident's Physician's Order Sheet (POS) and Medication Administration Record (MAR)'s dated January 2024 showed a physician's order dated 12/22/23 for Eliquis (an anticoagulant) 5 milligrams (mg), one tablet by mouth two times a day related to heart disease. During an interview on 1/16/24 at 9:06 A.M., the MDS Coordinator said he/she did not usually care plan for anticoagulant medications.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-16 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medications were administered safely and were not left at bedside for one sampled resident (Resident #25) and to prime a insulin pen prior to administration for one sampled (Resident #23) out of 12 sampled residents. The facility census was 34 residents. Review of the facility's Resident Self-Administration of Medication Policy dated November 2017 showed: -A Resident may only self-administer medications after the facility's interdisciplinary team has determined which medications may be self-administered safely. -All Nurses and aides are required to report to the charge nurse on duty any medication found at the bedside not authorized for bedside storage. Unauthorized medications are given to the charge nurse for return to the family or responsible party. Families or responsible parties are reminded of policy and procedures regarding resident self-administration when necessary. 1. Review of Resident #25's quarterly Minimum Data Set…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to put adequate supervision measures in place to prevent a newly admitted resident, who was assessed to be an elopement risk and showed signs of confusion and exit seeking behaviors, from leaving the facility unannounced for one sampled resident (Resident #335) and to complete an Annual or quarterly Safe Smoking Assessment to assess the resident's ability to safely smoke electronic cigarette with or without supervision for one sampled resident (Resident #20) out of 12 sampled residents. The facility census was 34 residents. Review of the facility's Elopement and Wandering Resident policy/procedure, dated 2022, showed: -Residents would be assessed for their risk of elopement and unsafe wandering upon admission and throughout their stay. -The interdisciplinary team would evaluate the unique factors contributing to the elopement risk in order to develop a person-centered care plan. -Interventions to increase staff awareness of the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-16 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to respond to the pharmacist's recommendations for one sampled resident (Resident #31) out of 12 sampled residents. The facility census was 34 residents. Review of the facility's Medication Regimen Review (MRR) policy dated October 2022 showed: -The pharmacist shall document the findings for each MRR. -The pharmacist shall communicate any irregularities verbally to the physician, Director of Nursing (DON) and/or staff of any urgent needs. -The pharmacist shall communicate any irregularities in written communication to the attending physician, the facility's medical director and the DON. -Facility staff shall act upon all recommendations according to procedures. 1. Review of Resident #31's entry tracking form dated 12/22/23 showed the resident newly admitted to the facility on [DATE]. Review of the resident's pharmacist's note dated 12/26/23 showed: -The resident was newly admitted to the facility. -Instructions to ensure target behaviors and side effects…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-16 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure medications were ordered with adequate monitoring for one sampled resident (Resident #31) out of 12 sampled residents. The facility census was 34 residents. There were no policies for this example. 1. Review of Resident #31's entry tracking form dated 12/22/23 showed the resident newly admitted to the facility on [DATE]. Review of the resident's care plan dated 12/28/23 showed: -The resident had a diagnosis of high blood pressure. -There was no care plan for anticoagulant (medication used to slow down the blood clotting process) medication. Review of the resident's admission Minimum Data Set (MDS-a federally mandated assessment tool completed by facility staff for care planning) dated 12/29/23 showed: -Some of the resident's diagnoses included heart disease and high blood pressure. -The resident received anticoagulant medications. Review of the resident's Medication Administration Record (MAR) dated December 2023 showed: -A physician's order for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure target behaviors and side effects were being monitored for psychotropic medications (any medications that affect brain activities associated with mental processes and behavior) for one sampled resident (Resident #31) out of 12 sampled residents. The facility census was 34 residents. There were no policies for this example. 1. Review of Resident #31's care plan dated 12/28/23 showed the resident used an antidepressant (medications used to treat depression (a common and serious medical illness that negatively affects how you feel, the way you think and how you act) and an antianxiety (used to treat anxiety (a feeling of worry, nervousness, or unease, typically about an imminent event or something with an uncertain outcome) medication with instructions to monitor and document side effects and effectiveness every shift. Review of the resident's admission Minimum Data Set (MDS-a federally mandated assessment tool completed by facility staff for care planning) dated 12/29/23 showed: -Some of the resident's diagnoses…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-07-20 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to have a Registered Nurse (RN) on duty eight hours a day, seven days a week. This deficient practice had the potential to negativly affect all residents residing at the facility.The facility's census was 37 residents. Record review of the facility's undated Registered Nurse Staffing Policy, showed: -The facility interpreted state and federal guidelines to say the facility must use the services of a RN for at least eight consecutive hours a day, seven days a week. -The Director of Nursing (DON) or designated staffing coordinator scheduled at least one eight-hour shift each day on the nursing schedule. -The eight hour shift will be suffice by the RN each day the DON is on site for at least eight consecutive hours. -When the DON is not on site for eight consecutive hours, the designated staffing coordinator will schedule an RN to be the charge nurse for the day shift (7:00 A.M. to 3:00 P.M.). -If an RN is not available for the 7:00 A.M. to 3:00 P.M., the DON or designated Staffing Coordinator will schedule an RN as either:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-07-20 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to keep the kitchen, Dry Storage room, and walk-in refrigerator and walk-in freezer floors clean; to retain operable thermometers in all freezers to confirm adequate temperature ranges; to maintain sanitary utensils and food preparation equipment; to safeguard against foreign material possibly getting into food; to maintain plastic cutting boards and utensils in good condition to avoid food safety hazards; to follow correct hair hygiene practices; and to separate damaged foodstuffs. These deficient practices potentially affected all residents, visitors, volunteers, or staff who ate food from the kitchen. The facility's census was 37 residents with a licensed capacity for 38 residents. 1. Observations during the initial kitchen inspection on 7/13/22 between 8:52 A.M. and 12:15 P.M. showed the following: -In the basement Dry Storage room there was no thermometer in a freezer to confirm correct temperatures. -In the basement walk-in refrigerator there was a package of mint leaves, a partial package of cheese…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-07-20 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to meet the requirements for a comprehensive infection prevention and control program designed to help prevent the development and transmission of water-borne pathogens (a bacterium, virus, or other microorganism that can cause disease), including documented assessments for such an outbreak and a plan to deal with them, in accordance with Centers for Medicare and Medicaid Services (CMS) guidelines. The facility also failed to ensure two sampled residents (Resident #14 and #26) were tested/screened for tuberculosis (TB-a communicable disease that affects especially the lungs, that is characterized by fever, cough, difficulty in breathing, abnormal lung tissue and function). The facility census was 37 residents. Record review of the facility's undated water-borne pathogen prevention program entitled Facility Legionella Policy and Procedure, printed out and provided by the Administrator, showed a mostly educational, 15-page document that failed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-20 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to exercise reasonable care for the protection of the resident's property from loss or theft by failing to document personal belongings upon admission and to follow-up timely as part of the grievance process when clothes were reported missing for three sampled residents (Resident #14, Resident #25, and Resident #33) out of 12 sampled residents. The facility census was 37 residents. Record review of the facility's undated abuse, neglect and exploitation showed: -The facility must take appropriate steps to prevent misappropriation of resident property. -Misappropriation of resident property was defined as the deliberate misplacement, exploitation or wrongful use, either temporary or permanent, of a resident's belongings, prescriptions or money without the resident's consent. -Reporting was defined as immediately reporting alleged violations involving misappropriation of resident property to the Administrator and/or Director of Nursing (DON) or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-20 · tag F0655 — patternCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide the resident and/or the resident's representative (if applicable) with a written summary of the baseline care plan for three sampled residents (Residents #26, #14 and #22) out of 12 sampled residents. The facility census was 37 residents. Record review of the facility's undated Base Line Care Plans policy showed: -Every resident had an interdisciplinary care plan initiated within 24 hours of admission. -The care plan identified priority problems and needs to be addressed by the interdisciplinary team (IDT). -The resident and/or the family member was involved in the care planning. -The facility developed and implemented a base line care plan for each resident that included effective and person-centered care of the resident that met professional standards of quality of care. -The baseline care plan was developed within 48 hours of the resident's admission. -The facility may develop a comprehensive care plan in place of the baseline care plan if…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-07-20 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide daily oral care to include brushing of teeth to one sampled resident (Resident #20); and to provide fresh water daily to two sampled residents (Resident #20 and #33) out of 12 sampled residents. The facility census was 37 residents. Record review of the facility's undated policy titled Nutrition/Hydration Status Maintenance showed based on a resident's comprehensive assessment, the facility will ensure that a resident is offered sufficient fluid intake to maintain proper hydration and health. Record review of the facility's undated policy titled Activities of Daily Living (ADL - dressing, grooming, bathing, eating, and toileting) showed: -It is the policy of the facility to sustain an environment that humanizes and individualizes each resident's quality of life. -The care and services provided are person-centered, and honor and support each resident's preferences. -The facility will provide care and services for the following…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Record review of Resident #2's Face Sheet showed he/she was admitted to the facility on [DATE] with the following diagnoses: -Seizures (a sudden uncontrolled electrical disturbance in the brain). -Anemia (a condition in which the blood doesn't have enough healthy red blood cells). -Urine retention (a condition in which your bladder doesn't empty completely each time you urinate). -Edema (swelling caused by excess fluid trapped in your body's tissues). -Open angle glaucoma (a condition that causes nerve damage to nerve at the back of the eye). Record review of the resident's care plan dated 11/27/18 showed: -The resident was able to complete bed mobility, transfers and ambulation independently. -The resident was at risk for falls due to unsteady gait at times and shuffling gait dated 5/3/18. -Staff was to complete the fall risk assessment quarterly and PRN (as needed) dated 5/3/18. -Ensure floors were free from spills or clutter related to a fall dated 6/21/22. -The resident had a diagnosis of seizure disorder…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-07-20 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure residents' prescription medications that had been opened had the date the medication was opened written on the container; to ensure medication containers were clean, and to ensure residents personal belongings were not mixed in with medications. The facility census was 37 residents. Record review of the facility's policy, Medication Storage in the Facility, dated 10/4/18 showed: -Outdated, contaminated, or deteriorated medications and those in containers that were cracked, soiled, or without secure closures were to be immediately removed from stock, disposed of according to procedures for medication disposal. -Medication storage areas were kept clean, well-lit, and free of clutter. -Medication storage conditions were monitored on a monthly basis and corrective action was taken if problems were identified. 1. Observation on 7/15/22 at 6:20 A.M. of the Nurses' treatment cart with Licensed Practical Nurse (LPN) B showed: -A resident's prescribed medication, Opium tin (a narcotic pain reliever) 10…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-20 · tag F0602 — failed to protect residents from theft of their belongings — isolatedProtect each resident from the wrongful use of the resident's belongings or money.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to protect the resident's right to be free of misappropriation for one sampled resident (Resident #25) out of 12 sampled residents when the resident's debit card was used for $303.69 in unauthorized purchases. The facility's census was 37 residents. Record review of the facility's undated abuse, neglect and exploitation showed: -The facility took appropriate steps to prevent misappropriation of resident property. -Misappropriation of resident property was defined as the deliberate misplacement, exploitation or wrongful use, either temporary or permanent, of a resident's belongings, prescriptions or money without the resident's consent. -Reporting was defined as immediately reporting alleged violations involving misappropriation of resident property to the Administrator and/or Director of Nursing (DON) or other officials in accordance with state law. -Immediately was defined as as soon as possible: -Any allegation of abuse, neglect, mistreatment,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-20 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report to the State and the local Police within 24 hours, when a resident reported fraudulently charges on his/her credit card. This deficient practice negatively affected one sampled resident (Resident #25) out of 12 sampled residents. The facility census was 37 residents. Record review of the facility's undated abuse, neglect and exploitation showed: -Misappropriation of resident property was defined as the deliberate misplacement, exploitation or wrongful use, either temporary or permanent, of a resident's belongings, prescriptions or money without the resident's consent. -Reporting was defined as immediately reporting alleged violations involving misappropriation of resident property to the Administrator and/or Director of Nursing (DON) or other officials in accordance with state law. -Immediately was defined as as soon as possible: -Any allegation of abuse, neglect, mistreatment, exploitation or injures of unknown source resulting in serious…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-07-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow the facility policy to have a nebulizer (a device used to administer medication to people in the form of a mist inhaled into the lungs) mask stored in a bag when not in use for one sampled resident (Resident #14) out of 12 sampled residents. The facility census was 37 residents. Record review of the facility's undated Oxygen and Nebulizer guidelines showed all nebulizer tubing must be kept in a bag when not in use. 1. Record review of Resident #14's record summary showed: -The resident moved into the facility on 5/17/22. -Some of the resident's diagnoses included: --Chronic obstructive pulmonary disease (COPD). --Hypoxemia (low oxygen levels in the blood). --Chronic respiratory failure (when the respiratory system fails in one or both of its gas exchange functions of oxygenation and carbon dioxide elimination) with hypoxia (low oxygen in the body tissues). Record review of the resident's care plan dated 5/17/22 showed: -The resident was at risk for respiratory distress related to COPD. -Instructions to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$25,495 in federal fines across 1 penalty.
- $25,495 — penalty dated 2026-05-28
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| WOMENS CHRISTIAN ASSOCIATION OF KANSAS CITY MISSOURI | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | 100% | since 12/08/1968 |
| RIDDER, JAMES | Individual | W-2 MANAGING EMPLOYEE; CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 01/09/2006 |
| ROBERT-STIFFLER, LORI | Individual | W-2 MANAGING EMPLOYEE | — | since 02/14/2005 |
| BACON, JENNIFER | Individual | CORPORATE DIRECTOR | — | since 07/01/1993 |
| BATES, GREG | Individual | CORPORATE DIRECTOR | — | since 01/26/2003 |
| BATTS, CYNTHIA | Individual | CORPORATE DIRECTOR | — | since 01/19/2001 |
| FENT, ANDREW | Individual | CORPORATE DIRECTOR | — | since 01/01/2017 |
| HALL, ROSALIE | Individual | CORPORATE DIRECTOR | — | since 07/01/1979 |
| HARGRAVE, STEVEN J. | Individual | CORPORATE DIRECTOR | — | since 01/01/2000 |
| LINDQUIST, JONI | Individual | CORPORATE DIRECTOR | — | since 10/01/2005 |
| LOWE, JENEE | Individual | CORPORATE DIRECTOR | — | since 03/13/2012 |
| PERKINS, MARY | Individual | CORPORATE DIRECTOR | — | since 09/01/2003 |
| RYAN, BEN | Individual | CORPORATE DIRECTOR | — | since 02/24/2009 |
CMS files one row per role, so the 16 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265802. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.