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Pearl's II Eden For Elders

611 North College, Princeton, MO 64673 · For profit - Limited Liability company · 60 certified beds · (660) 748-4407 Medicare & Medicaid certified

Call the home — (660) 748-4407 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited Aug 2024Resident-funds citations (F0565, F0568, F0570)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Aug 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has citations for mishandling residents’ money or property (F0565, F0568, F0570)
  • a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
400 N Fullerton St · (660) 748-4040 · Call to confirm hours
Pharmacy
21748 US Highway 65 · (660) 748-4048 · Call to confirm hours
Grocery
102 Main St · (660) 382-4915 · Call to confirm hours
Park
Lake Paho4.1 mi
15643 Fathom St · (660) 748-3820 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased17.8%18.1%15.4%worse
Long-stay residents who lose too much weight4.2%5.3%5.4%better
Long-stay residents with a catheter left in their bladder0.0%1.1%0.9%better
Long-stay residents with a urinary tract infection2.3%2.3%2.0%worse
Long-stay residents with depressive symptoms0.0%18.5%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury8.2%4.1%3.3%worse
Long-stay residents whose ability to walk worsened8.7%17.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication10.4%25.6%18.9%better
Long-stay residents given the seasonal flu vaccine92.9%90.9%95.3%typical
Long-stay residents with pressure ulcers4.5%4.5%4.7%typical
Long-stay residents with worsening bladder/bowel control19.2%17.8%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table25.0%23.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication10.0%2.2%1.4%worse
Long-stay hospitalizations per 1,000 resident days2.262.111.67worse
Long-stay outpatient ER visits per 1,000 resident days2.532.331.80worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

10.0%U.S. median 10.7%
Went back to hospital
0.13U.S. median 0.31
Therapy hours / resident / day
0.02hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.13 therapist hours per resident per day in 2026Q1 — more than 9% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.0%CMS range 6.1–15.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.101.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.51
RN hours/ resident / day
0.78
LPN hours/ resident / day
2.35
Aide hours/ resident / day
3.64
Total nurse hours/ resident / day
0.47
RN hoursweekends
41.5%
Total nursing turnover
20.0%
RN turnover

How full it usually is: this home is certified for 60 beds and averages 33.2 residents a day — about 55% occupied, or roughly 27 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.64 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.51 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.35 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.37 hrs/resident/day on weekends vs 3.75 on weekdays — 10% thinner on weekends. RN hours go from 0.52 to 0.47 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

1
deficiencies at the latest standard inspection (2025-08-07)
20
at the previous standard inspection (2024-08-01)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

38 citations, most serious first. The 10 most serious are shown; the remaining 28 are one tap away and print in full.

  • Potential for harm · Fcited before2025-08-07 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain the kitchen in a sanitary manner. This had the potential to affect all residents residing in the facility. The facility census was 34. Review of the facility's policy titled, Food Storage, dated 2020, showed:-Food shall be stored in a clean, dry area free of contaminants;-Food shall be stored using appropriate methods to ensure the highest level of food safety;-Defrost freezer regularly to improve efficiency.Review of the facility's policy titled, Cleaning and Repair of the Kitchen, dated, 08/06/2025 showed:-General cleaning of the kitchen is done by dietary staff;-General cleaning includes, cleaning all surfaces, equipment and floors;-Deep cleaning is done as needed;-Deep cleaning includes defrosting the freezers.Observation of the kitchen on 08/04/2025, at 09:22 A.M., showed: -Grease on the floor around the stove;-The window in the dry storage room open and covered with dirt, dust and debris;-The inside of the freezer next to the dish rack with dirt and debris on the compartments in the door and on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-01 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interviews, the facility failed to designate a registered nurse to serve as the Director of Nursing (DON) on a full time basis for the past two years. The facility census was 40. The facility did not provide a DON policy. Observation for the duration of the survey showed the facility did not have a DON. During an interview on 7/30/24 at 10:00 A.M. The Administrator said: - They have not had a DON for the past two years; - They have advertised the open position in the local paper several times and placing posters. During an interview on 7/31/24 at 3:00 P.M. The Administrative Assistant said: - The facility has not had a DON for a couple of years; - Advertising the open position has not brought in candidates; - The facility was supposed to have a DON. During an interview on 8/1/24 at 11:56 A.M. The Minimum Data Set (MDS) Coordinator and Administrator said the facility should have a DON.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-01 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to consider the views of the resident council and act promptly upon grievances and recommendations made by the group concerning issues of resident care and life in the facility when the facility failed to demonstrate their response and rationale for such responses. Additionally, the facility failed to maintain documentation of the facility's attempt to resolve concerns, or address the facility's communication with the council on the follow up actions. This affected all the residents serving on the resident counsel and potentially other residents of the facility. The facility census was 40. Review of the facility's Resident Rights Policy ,dated 12/2016, showed: -Resident's have rights to voice grievances to the facility, or other agency that hears grievances, without discrimination or reprisal and without fear of discrimination or reprisal; have the facility respond to his or her grievances; be supported by the facility in exercising his or her rights; Residents and their representatives have the right to file grievances,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-01 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to develop and implement a comprehensive person-centered care plan for four of 12 sampled residents (Residents #3, #19, #21, and #6) by not addressing care areas of resident side rail usage (Resident #3 and #19), shower preferences (Resident #3), weight loss (Resident #21), and post traumatic stress disorder (PTSD) (Resident #6). The facility census was 40. The facility did not provide a policy on care plans. 1. Review of Resident #3's Annual minimum data set (MDS), a federally mandated assessment tool completed by facility staff, dated 5/19/24, showed: -He/She was cognitively intact; -He/She had impairment to one side of lower extremities; -He/She was dependent on wheelchair; -He/She was dependent with toileting, showering, upper and lower body dressing, going from sitting to lying, lying to sitting on side of bed, tub transfers and wheelchair mobility; -He/She required substantial to maximal assistance with personal hygiene, rolling left…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-01 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to ensure dependent residents who were unable to carry out activities of daily living (ADLs) received the necessary services to maintain good personal hygiene when staff failed to ensure showers were completed for four of the 12 sampled residents, (Resident #3, #6, #19 and #37). The facility census was 40. The facility did not provide a policy for showers. 1. Review of the resident #6's quarterly Minimum Data Set, (MDS), a federally mandated assessment instrument completed by facility staff, dated 6/4/24 showed: - Cognitive skill intact; - Upper and lower extremity impaired on one side; - Required substantial to maximum assistance from staff for toilet use, showers and transfers; - Occasionally incontinent of urine; - Always continent of bowel; - Diagnoses included hemiplegia (paralysis affecting one side of the body), depression, bipolar disorder ( episodes of mood swings ranging from depressive lows to manic highs), anxiety, psychotic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, observation and record review the facility failed to ensure preventative skin risk measures where in place for one resident (Resident #17) and additionally failed to ensure that treatements to pressure ulcers were documented as completed for four days for one resident (Resident #39). This affected two out of the 12 sampled residents. The facility census was 40. The facility was asked to provide a wound care policy did not provide a wound care policy. 1. Review of resident #17's quarterly Minimum Data Set, (MDS< a federally mandated assessment completed by the facility staff), dated 7/2/24 showed: -The resident had a Brief Interview for Mental Status (BIMS) score of 0, indicating severe cognitive impairment; - He/She required the assistance of staff to transfer, reposition him/herself, toilet and shower; - The resident was incontinent of bowel and bladder; - The resident was identified as having a stage II pressure ulcer (PU, a wound that is caused by consistent pressure and is open); - The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-01 · tag F0700 — pattern
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interviews, the facility failed to ensure they assessed residents for risk of entrapment from bed rails prior to installation, failed to review the risk and benefits with the resident or the resident's representative , failed to obtain informed consent prior to installation, and additionally failed to ensure the bed's dimensions were appropriate for the resident's size and weight for four of 16 residents sampled (Residents #3, #19, #1, and #192). The facility census was 40. Facility did not provide a policy on entrapment or side rails. 1. Review of Resident #3's Annual minimum data set (MDS), a federally mandated assessment tool completed by facility staff, dated 5/19/24, showed: -He/She was cognitively intact; -He/She had impairment to one side of lower extremities; -He/She was dependent on wheelchair; -He/She was dependent with toileting, showering, upper and lower body dressing, going from sitting to lying, lying to sitting on side of bed, tub transfers and wheelchair…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-01 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility failed to maintain enough staff to meet the needs of the residents when call light times when call lights were not answered timely, for four of the 12 residents (Resident #3, #17, #28 and #142), the facility failed to provide showers two times weekly for two residents (Resident #3 and #19), and when the facility failed to maintain resident rooms in a clean and sanitary manner (Resident #1#15 and #19). The facility census was 40. The facility did not provide a staffing policy. 1. Review of resident #142's admission Minimum Data Set, (MDS, a federally mandated assessment completed by the facility staff) dated 5/28/24 showed: - The resident had a Brief Interview for Mental Status (BIMS) score of 11, indicating minimal cognitive impairment; Diagnoses included: High blood pressure, COVID-19, and abdominal aortic aneurysm ( a weakening of the aortic artery that could burst). - The resident was independent with dressing, toileting and hygiene, but used a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-01 · tag F0728 — failed to protect against nurse-aide misconduct — pattern
    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review the facility failed to ensure five Nurse Aides (NA) completed a competency evaluation program approved by the state within four months of hire. Facility census was 40. The facility did not provide an NA certification policy. 1. Review of NA A employee record showed: - He/She was hired as an NA on 4/24/24; - He/She was not enrolled in a state approved certification program. During an interview on 7/29/24 at 10:00 A.M. NA A said: - He/She was not enrolled in a Certified Nurses Aide (CNA) course; - He/She started working for the facility in April 2024; - He/She was supposed to talk with the administrator about getting enrolled in a CNA course and had not done that yet. 2. Review of NA B Employee record showed he/she was hired as an NA 3/9/24. Review of the state CNA registry showed NA B was not registered as a CNA. 3. Review of NA C employee file showed he/she was hired 3/19/24 as an NA. Review of the state CNA registry showed NA C was not registered as a CNA. 4. Review of the date of hire list showed NA D was hired 4/1/24 as an NA. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-01 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure staff administered medications with a medication rate of less than five percent when facility staff made three medication errors out of 30 opportunities for error resulting in a medication error rate of 30%, which affected three of the 12 sampled residents, (Resident #6, #22 and #30). The facility census was 40. The facility did not provide a policy for medication administration, administration of nasal sprays, administration of eye drops or administration of insulin. 1. Review of Resident #30's physician order sheet (POS), dated August, 2024, showed: - Start date: 4/23/24 - Flonase Allergy Relief Nasal Suspension, one spray in each nostril daily for allergies. Review of the resident's medication administration record (MAR), dated August, 2024, showed: - Flonase Allergy Relief Nasal Suspension, one spray in each nostril daily for allergies. Observation on 7/31/24 at 8:22 A.M., showed: - Registered Nurse (RN) B shook the bottle, administered one spray in the left nostril then administered one spray in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 28 citations
  • Potential for harm · E2024-08-01 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to store medications in a locked storage area to ensure medications were inaccessible to unauthorized staff and residents when medications were left at bedside for three residents (Resident #15, #192, and #27) and when the medication cart was left unlocked and unattended. The facility census was 40. Facility provided no policy on medication storage. Review of facility policy, administering medications, dated 2001, showed: -Medications are administered in a safe and timely manner, and as prescribed. -During administration of medications, the medication cart is kept closed and locked when out of sight of the medication nurse or aide. -Residents may self-administer their own medication only if the attending physician, in conjunction with the interdisciplinary care planning team, had determined that they have decision-making capacity to do so safely. 1. Review of Resident #15's annual MDS, dated [DATE], showed: -He/She had moderately impaired…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-01 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview the facility failed to prepare and serve food in accordance with professional standards for food service safety when staff failed to label and date all foods, cover all foods being refrigerated, prepare food items from a menu, use proper hand washing and gloving, test the dishwasher for proper sanitation before running dishes, properly sanitize all food preparation surfaces in kitchen and dining room, failed to temperature check foods before serving food from steam table, and have a fully operational and working stove. The facility census was 40. 1. Review of facility policy, labeling and dating foods (date marking), dated 2020, showed: -All foods stored will be properly labeled according to following guidelines: -Dry storage food items: -Once case is opened, the individual food items from the case are dated with the date the item was received into the facility and placed in/on the proper storage unit utilizing the 'first in-first out' method of rotation.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-01 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. Review of Resident #30's annual MDS, dated [DATE], showed: - Cognitive skills severely impaired; - Required supervision or touch assistance from staff with eating; - Partial to moderate assistance from staff for transfers; - Diagnoses included high blood pressure, anxiety and depression. Review of the resident's physician order sheet (POS), dated August, 2024, showed: - Start date: 11/27/23 - Bupropion Hydrochloride (HCL), 100 milligrams (mg.), one tablet three times a day for anxiety; - Start date: 11/2/22 - Abilify tablet, 2 mg. daily for depression; - Start date: 3/30/23 - Celebrex 200 mg., one capsule twice daily for pain; - Start date: 2/28/24 - Fluoxetine HCL 10 mg. one tab daily for depression; - Start date: 12/4/23 - Famotidine 20 mg., one tab daily for gastroesophageal reflux disease (GERD, a chronic condition that occurs when stomach contents move back up into the esophagus); - Start date: 1/19/23 - Claritin 10 mg. tablet daily for seasonal allergies. Review of the resident's medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0568 — isolated
    Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to establish and maintain a system that assured a full and complete, separate accounting, according to generally accepted accounting principles, for one deceased resident's account (Resident #92). When the facility charged the resident's account incurred bank fees from [DATE] to [DATE]. This affected one resident out of the sampled 12 residents. The facility census was 40. The facility was asked to provide a resident trust and banking policy, and the facility did not provide the policy. 1. Record Review on [DATE] at 1:35 P.M. showed: - The facility charged Resident #92 bank service fees of five dollars per month from [DATE] to [DATE] and applied that cost to the closed Resident account without reimbursement for a total cost of $20.00 to the Resident's guardian or responsible party. During an interview on [DATE] at 9:20 A.M., the Administrative Assistant said: -He/She mailed a check on [DATE] on behalf of the closed Resident Record's account since the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to protect the residents right to be free from misappropriation of property for one of the 12 sampled residents, (Resident #28) when the resident reported missing $1300. The facility census was 40. Review of the facility's policy for abuse or neglect of a resident, dated 4/12/23 showed, in part: - The purpose is to establish protocol for reporting abuse (physical or verbal) or neglect of a resident, or misappropriation of funds; - Misappropriation of funds is any misuse of the resident's money; - Once the investigation is completed and the complaint has been validated, the Department of Health and Senior Services will be notified. Review of the facility's policy for reporting abuse, dated 2/5/13, showed, in part: - As established by Section 6703 (b) (3) of the Patient Protection and Affordable Care act of 2010, responsible suspicion of crime must be reported to both the State Agency and local law enforcement; - Centers for Medicare and Medicaid Services (CMS) recommends documenting your submission TO THE ADMINISTRATOR for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to report an allegation of missaporpriation for one of the 12 sampled residents, (Resident #28) when staff did not notify law enforcement or the state survey agency after the resident reported missing $1,300. The facility census was 40. Review of the facility's policy for abuse or neglect of a resident, dated 4/12/23 showed, in part: - The purpose is to establish protocol for reporting abuse (physical or verbal) or neglect of a resident, or misappropriation of funds; - Misappropriation of funds is any misuse of the resident's money; - Once the investigation is completed and the complaint has been validated, the state survey agency will be notified. Review of the facility's policy for reporting abuse, dated 2/5/13, showed, in part: - As established by Section 6703 (b) (3) of the Patient Protection and Affordable Care act of 2010, responsible suspicion of crime must be reported to both the State Agency and local law enforcement; - Centers for Medicare and Medicaid Services (CMS) recommends documenting your submission TO THE…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to follow facility policy and investigate an allegation of misappropriation when one of the 12 sampled residents, (Resident #28) reported missing $1,300. The facility census was 40. Review of the facility's policy for abuse prevention program, revised December, 2016, showed, in part: - Our residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual or physical abuse, and physical abuse, and physical or chemical restraint not required to treat the resident's symptoms; - As part of the resident abuse prevention, the administration will: protect our residents from abuse by anyone including, but not necessarily limited to : facility staff, other residents, consultants, volunteers, staff from other agencies, family members, legal representatives, friends, visitors, or any other individual; - Develop and implement policies and procedures to aid our facility in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to revise the comprehensive person centered care plans, when the facility failed to revise a care plan to reflect one resident (Resident #3) who had his/her left leg amputated above the knee. The facility census was 40. The facility did not provide a comprehensive care plan policy. 1. Review of Resident #3's Annual minimum data set (MDS), a federally mandated assessment tool completed by facility staff, dated 5/19/24, showed: -He/She was cognitively intact; -He/She had impairment to one side of lower extremities; -He/She was dependent on wheelchair; -He/She required set up or clean up assistance with eating, oral hygiene; -He/She was dependent with toileting, showering, upper and lower body dressing, going from sitting to lying, lying to sitting on side of bed, tub transfers and wheelchair mobility; -He/She required substantial to maximal assistance with personal hygiene, rolling left and right -He/She had no current pressure ulcers, but had open lesions other than ulcers, rashes, cuts, and he/she had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review the facility failed to ensure an environment free of accident hazards when one resident (Resident #1) was not served a physician ordered mechanical soft diet and was served a regular hamburger on a bun, placing resident at risk for choking hazards. The facility census was 40. Review of facility policy, diet orders, dated 2020, showed: -Each resident will have a diet order prescribed by the physician and documented in health record; -Diet orders are checked for accuracy regularly, at the quarterly care plan meeting, by comparing diet orders on file in dining services with physician order sheet in health record. If diet order is not consistent, the dining services manager or designee will make the necessary changes to ensure the correct diet is on the physician order sheet and resident meal card. Review of facility policy, dental soft (mechanical soft), dated 2022, showed: -The consistency modified diet is for individuals with limited or difficulty in chewing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-01 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide Trauma Informed Care for one of the 12 sampled residents who had a diagnosis of Post-Traumatic Stress Disorder (PTSD, a condition of persistent mental and emotional stress occurring as a result of injury or severe psychological shock). The facility census was 40. The facility did not provide a policy for trauma informed care. 1. Review of Resident #6's quarterly Minimum Data Set, (MDS), a federally mandated assessment instrument completed by facility staff, dated [DATE] showed: - Cognitive skill intact; - Upper and lower extremity impaired on one side; - Required substantial to maximum assistance from staff for toilet use, showers and transfers; - Occasionally incontinent of urine; - Always continent of bowel; - Diagnoses included hemiplegia (paralysis affecting one side of the body), depression, bipolar disorder ( episodes of mood swings ranging from depressive lows to manic highs), anxiety, psychotic disorder (mental illness…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-01 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure staff provided a safe and effective medication administration system that was free of significant medication errors when staff failed to prime an insulin pen prior to administering insulin, which affected one of the 12 sampled residents, ( Resident #22). The facility census was 40. The facility did not provide a policy for administration of insulin or administration of medications. 1. Review of the website, https://humalog.lilly.com for Humalog (fast acting) (Lispro insulin) pen showed: - Wipe the rubber seal with an alcohol wipe and attach a new needle; - Priming your pen means removing the air from the needle and cartridge that may collect during normal use and ensures that the pen is working correctly; - If you do not prime before each injection, you may get too much or too little insulin; - To prime your pen, turn the dose knob to select two units. Hold your pen with the needle pointing up. Tap the cartridge holder gently to collect air bubbles at the top; - Continue holing your pen with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0570 — pattern
    Assure the security of all personal funds of residents deposited with the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure they maintained a Department of Health and Senior Services (DHSS) approved surety bond in an amount to cover any loss of theft to residents' money held in the facility's Resident Trust Fund (RTF) account which affected all residents who had money held in their RTF account. The facility census was 37. The facility did not have a policy for surety bonds. Review of the facilities approved escrow bond identified as number 122874 showed on 6/14/23 as an approved amount of $2,000.00 Review of the Resident Funds Bond Worksheet on 06/14/2023 showed: - An facility's average balance of the last 12 months as $ 4,145.09 - The required bond amount needed as $ 6,000.00 - The facility needed an additional bond amount of $ 4,000.00 to cover costs or loss. During an interview on 06/14/23 at 10:20 A.M. the Business Office staff member said: -He/She does not do anything with the bond. -The Administrator reviews the bond. -He/She did not know if the Administrator's Assistant had reviewed the bond. During an interview on 6/14/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0574 — pattern
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide accessible information on the location of the State Long-Term Care Ombudsman program or the State Survey Agency that was readily available and could be read by residents in the facility without assistance. The facility census was 37. 1. Reviewed the Resident Council notes from January, 2023 through May, 2023 which showed the staff did not document going over the location of the Ombudsman information or the State Survey Agency information. During a group interview on 6/13/23 at 10:18 A.M., the eight residents said: - They did not know where the information about the Ombudsman was located; - They did not know where the information about the State Survey Agency or hotline number was located. During an interview on 6/13/23 at 4:22 P.M., the Administrator said: - He/She thought the residents should know where the information was located. During an interview on 6/14/23 at 8:20 A.M., the Activity Assistant said: - He/She assisted with setting up the resident council meetings; - He/She had been doing the resident council…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0576 — pattern
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews the facility failed to ensure residents received mail all days of the week that mail was delivered to the facility, including Saturdays. The facility census was 37. 1. During a group meeting on 6/13/23 at 10:18 A.M., the eight residents said they did not receive any mail on Saturdays but if it was delivered to the facility, they would like to have their mail. During an interview on 6/13/23 at 12:24 P.M., the Social Services Designee said: - The mail gets delivered to the facility on Saturdays but the staff do not pass the mail out until Monday. During an interview on 6/13/23 at 1:43 P.M., Licensed Practical Nurse (LPN) A said: - He/She worked every other weekend; - He/She did not deliver any mail to the residents on Saturdays. During an interview on 6/13/23 at 4:22 P.M., the Administrator said: - The mail is delivered to the facility on Saturdays; - She found that too many people handled the mail so they wait until Monday and have the mail sorted and delivered to the residents. During an interview on 6/14/23 at 8:20 A.M., the Activity Assistant said: - He/She has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0577 — pattern
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to post the most recent survey results in a prominent place readily accessible to residents. This had the potential to affect all the residents. The facility census was 37. 1. Review of the Federal regulations 483.10 (g) (10) showed: - The resident has the right to examine the results of the most recent survey of the facility conducted by Federal or State surveyors and any plan of correction in effect with respect to the facility. During the resident council meeting on 6/13/23 at 10:18 A.M., eight of the residents said: - They did not know where the State survey book which contained the most recent survey results was located. Observation on 6/13/23 at 4:15 P.M., showed: - A three legged wooden table in the entry way with a sign which said the State survey book was in the drawer; - When attempting to open the drawer the table wobbled and it was difficult to open the drawer where the survey book was located. During an interview on 6/13/23 at 4:22 P.M., the Administrator said: - The State survey book is located in the front…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to follow acceptable standards of practice when they failed to obtain a physician's order for foley catheter care and to ensure that foley catheter care was provided and documented on one resident (Resident #12) out of the 12 sampled residents. The facility census was 37. Review of the facility's urinary foley catheter policy, dated August of 2022., showed: - Urinary catheters should be evaluated, assessed, and documented for ongoing need and clinical use. - Assess and maintain unobstructed urine flow, monitor urinary output. - Documentation to support urinary catheter care should include name, title, and date that catheter care was done. No policy regarding professional standards of practice provided. Review of Resident #12's Quarterly Minimum Data Set (MDS), A federally mandated comphrensive assessment completed by facility staff, on 4/5/23 showed: - (BIMS) A Behavior Interview for Mental Status, with a score of 15, indicating cognitively intact. - Diagnoses: neurogenic bladder, (The bladder is unable to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews and record review, the facility failed to ensure staff provided showers or baths for those residents who are unable to carry out their own activities of daily living (ADL's) for two out of 12 sampled residents (Resident #35 and Resident #12). The facility census was 37. Review of the facility's Shower/tub bath policy, revised February 2018 showed its purpose is to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin. - Documentation: - Date and time the shower/tub bath was performed; - Names of those who assisted; - All assessment data obtained during the shower/tub bath; - How the resident tolerated; - If the resident refused, the reasons why and interventions taken; - Signature and title of person recording data. Review of the facility's bed bath policy, revised March 2021 showed its purpose is to promote cleanliness, provide comfort and to observe the condition of the resident's skin. - Documentation: - Date and time the bed bath was performed; - Name and titles of those who performed the bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to follow policy to assure staff evaluated the cause of residents' falls and implement measures to prevent reoccurrence of falls which affected three of 12 sampled residents, (Resident #9, #30, #34). The facility census was 37. Review of the facility's policy for assessing falls and their causes, revised March 2018, showed, in part: - The purpose of this procedure is to provide guidelines for assessing a resident after a fall and to assist staff in identifying causes of the fall; - Review the resident's care plan to assess for any special needs of the resident; - Identify the resident's current medications and active medical conditions; - After a fall: if a resident has just fallen, or is found on the floor without a witness to the event, evaluate for possible injuries to the head, neck, spine, and extremities. Obtain and record vital signs as soon as it is safe to do so. If there is evidence of injury, provide appropriate first aid and/or obtain medical treatment immediately. If an assessment rules out significant injury,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review the facility failed to ensure staff provided proper respiratory care for two of 12 sampled residents (Residents #9 and #88) when staff failed to: properly maintain oxygen concentrator humidifier water levels, properly label and date oxygen concentrator oxygen tubing, and maintain proper observation of resident's oxygen levels. The facility census was 37. Review of the facility's oxygen administration policy, dated October 2010, showed: - Oxygen is administered per a physician's order; - Before administering oxygen, and while the resident is receiving oxygen therapy, assess for the following: Arterial blood gases and oxygen saturation; - Assemble the equipment and supplies as needed, including: nasal cannula, humidifier bottle, etc.; - Periodically re-check water level in humidifying jar; - The policy did not direct staff to verify the equipment in the room belonged to the resident; - The procedures did not include direction on dating and labeling when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to hire or designate a Registered Nurse (RN) to serve as the Director of Nursing (DON) on a full time basis and failed to ensure they employed an RN for eight consecutive hours per day, seven days per week. The facility census was 37. Review of the facility's policy for Director of Nursing Services (DNS), revised August 2022, showed, in part: - The nursing department is under the direct supervision of an RN; - The director is an RN, licensed by this state, and has experience in nursing service administration, rehabilitative and geriatric nursing; - The director is employed full time (40 hours per week) and is responsible for, but is not necessarily limited to: developing and periodically updating the nursing service objectives and statements of philosophy; overseeing standards of nursing practice; developing and maintaining nursing policy and procedure manuals; developing and maintaining written job descriptions for each level of nursing personnel; providing direct resident care when needed; coordinating…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to ensure staff maintained a medication error rate of less than five percent. Staff made three medication errors out of 29 opportunities for error, which resulted in a medication error rate of 10.34%, which affected two of 12 sampled residents, (Resident #15 & Resident #12). The facility census was 37. Review of the facility's policy administering medications, revised April 2019, showed, in part: - Medications are administered in a safe and timely manner, and as prescribed; - The Director of Nursing (DON) services supervises and directs all personnel who administer medications and/or have related functions. Review of the facility's policy for insulin administration, revised September 2014, showed, in part: - The purpose is to provide guidelines for the safe administration of insulin to residents with diabetes; - Did not address the use of insulin pens. Review of the Novolog flexpen ( a fast acting insulin contained in a pen that should be given five to ten minutes before a meal ) guidelines, revised 12/18,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, the facility failed to ensure staff did not make significant medication errors when they failed to follow the guidelines for the use of insulin pens when they did not prime the insulin pens prior to administering insulin to two of 12 sampled residents, (Resident #15, #12). The facility census was 37. Review of the facility's policy administering medications, revised April 2019, showed, in part: - Medications are administered in a safe and timely manner, and as prescribed; - The Director of Nursing (DON) services supervises and directs all personnel who administer medications and/or have related functions. Review of the facility's policy for insulin administration, revised September 2014, showed, in part: - The purpose is to provide guidelines for the safe administration of insulin to residents with diabetes; - Did not address the use of insulin pens. Review of the Novolog flexpen ( a fast acting insulin contained in a pen that should be given five to ten minutes before a meal ) guidelines, revised 12/18, showed, in part: - Pull…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain the kitchen in a sanitary manner when staff failed to ensure the ceiling light fixtures and ceiling air vents were free from dust build up and when staff failed to store dishes inverted to remain free from dust and food particles. Additionally, the facility failed to ensure food items were properly dated and labeled and failed to ensure dented cans were removed from the shelves. These have the potential to affect all residents residing in the facility. The facility census was 37. Review of the facility's sanitation policy, with a revision date of November 2022 showed: - Policy Statement: The food service area is maintained in a clean and sanitary manner. - Policy Interpretation & Implementation: - All kitchen areas are kept clean and free from garbage and debris; - All equipment, food contact surfaces and utensils are cleaned and sanitized using heat or chemical sanitizing solutions. Review of the facility's food receiving and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0865 — failed to run a quality-improvement (QAPI) program — pattern
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to have a Quality Assurance and Performance Improvement (QAPI) plan and failed to have a plan that contained all required elements. Facility census was 37. During the entrance conference on 06/11/2023 at 11:20 A.M. the facility's QAPI plan was requested. The policy provided on 6/13/23. Review of the facility's Quality Assurance and Performance Improvement Program, dated April 2014., showed: - This facility shall develop, implement and maintain an ongoing facility-wide quality assurance program that builds on the quality assessment and assurance program to actively pursue quality of care and quality of life goals. -The quality assurance and performance improvement program has been developed with five strategic elements in mind: Design and scope, governance and leadership, feedback with data systems/ monitoring, performance improvement projects, and root cause analysis. - The QUAPI committee will work in tandem with the facility leadership. Review of the facility's minutes from the most current quality assurance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to develop a comprehensive, data-driven quality assessment and assurance (QAA) activities and a quality assurance performance improvement (QAPI) program that focused on outcomes of care and quality of life when they failed to provide documentation and evidence of its ongoing QAA/QAPI program. The facility census was 37. Review of the facility's Quality Assurance and Performance Improvement Program, dated April 2014., showed: - This facility shall develop, implement and maintain an ongoing facility-wide quality assurance program that builds on the quality assessment and assurance program to actively pursue quality of care and quality of life goals. -The quality assurance and performance improvement program has been developed with five strategic elements in mind: Design and scope, governance and leadership, feedback with data systems/ monitoring, performance improvement projects, and root cause analysis. -The QUAPI committee will work in tandem with the facility leadership. The facility did not provide QAA committee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-14 · tag F0868 — pattern
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to maintain a quality assessment and assurance (QAA) committee that meets at least quarterly and as needed and contains the minimum required members. The facility census was 37. Review of the facility's Quality Assurance and Performance Improvement Program, dated April 2014., showed: - This facility shall develop, implement and maintain an ongoing facility-wide quality assurance program that builds on the quality assessment and assurance program to actively pursue quality of care and quality of life goals. -The quality assurance and performance improvement program has been developed with five strategic elements in mind: Design and scope, governance and leadership, feedback with data systems/ monitoring, performance improvement projects, and root cause analysis. - The QUAPI committee will work in tandem with the facility leadership. The facility did not provide a policy regarding their QAA committee. The facility was unable to provide any record or minutes of the QAA program. Review of the facility's minutes from the most…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to implement their water management policy and procedures to reduce the risk of growth and spread of Legionella (bacteria that causes Legionnaires' disease, a serious type of pneumonia) and failed to develop and implement a water management plan. The facility census was 37 Review of the CMS Quality Safety and Oversight (QSO), dated 6/2/17 and revised on 7/6/18, showed: - Facilities must have water management plans and documentation that, at a minimum, ensure each facility: Conducts a facility risk assessment to identify where Legionella (a [NAME] of pathogenic Gram-negative bacteria that includes the species L. pneumophila, causing legionellosis, all illnesses caused by Legionella, and other opportunistic waterborne pathogens (e.g. Pseudomonas, Acinetobacter, Burkholderia, Stenotrophomonas, nontuberculous mycobacteria, and fungi) could grow and spread in the facility water system. - The facility should develop and implement a water management program that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure they developed a comprehensive person-centered plan of care consistent with measurable objectives and timeframe to meet the residents medical, nursing, mental, and psychosocial needs for one (Resident #12) of twelve residents sampled residents. The facility census was 37. Review of the facility care plan policy, revised October 2010 showed: -Within 48 hours of admission all residents will have a baseline care plan which included the instructions needed to provide effective and person-centered care that meets professional standards of quality of care. - During the care plan process, the facility will include the resident and or resident representative and the assessment will include residents' strengths and needs and residents' personal and cultural preferences will be used in developing care plan goals. - All nursing/dietary staff will be educated regarding the residents' baseline care plans to ensure that all residents' choices will be followed. - Residents or representatives will participate in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Who owns this facility

Owner / managerTypeRoleShareSince
BAGLEY, JUDYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; 5% OR GREATER MORTGAGE INTEREST; 5% OR GREATER SECURITY INTEREST; W-2 MANAGING EMPLOYEE; CORPORATE DIRECTOR; CORPORATE OFFICER50%since 01/18/2005
BAGLEY, ROGERIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; 5% OR GREATER MORTGAGE INTEREST; 5% OR GREATER SECURITY INTEREST; W-2 MANAGING EMPLOYEE; CORPORATE DIRECTOR; CORPORATE OFFICER50%since 01/18/2005

CMS files one row per role, so the 12 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$2.6M
Net patient revenuemost recent cost report
-11.2%
Operating marginrevenue minus expenses
$107K
Related-party expense4% of expenses
Who pays — share of resident-days
Medicaid 68%Medicare 4%Other / private 28%

This home reported $107K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$213per resident / day
operating cost
$6,466per month
≈ monthly operating cost
$191per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265796. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-07, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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