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Mary, Queen And Mother Center

7601 Watson Road, Shrewsbury, MO 63119 · Non profit - Church related · 217 certified beds · (314) 961-8000 Medicare & Medicaid certified

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Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0610) — most recent Oct 2021Resident-funds citations (F0567, F0568, F0570)Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$19,133 in federal fines2 Medicare payment denials
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has citations for mishandling residents’ money or property (F0567, F0568, F0570)
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (41) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $19,133 in federal fines (most recent 2025-03-24)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
7345 Watson Rd Ste 102 · (314) 849-3711 · Call to confirm hours
Pharmacy
7580 Watson Rd · (314) 475-5520 · Call to confirm hours
Grocery
Aldi0.3 mi
7369 Watson Rd · (855) 955-2534 · Call to confirm hours
Park
5200 Shrewsbury Ave · (314) 647-1003 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.1%18.1%15.4%better
Long-stay residents who lose too much weight6.2%5.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.4%1.1%0.9%better
Long-stay residents with a urinary tract infection0.0%2.3%2.0%better
Long-stay residents with depressive symptoms5.1%18.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury5.5%4.1%3.3%worse
Long-stay residents whose ability to walk worsened12.4%17.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication19.0%25.6%18.9%typical
Long-stay residents given the seasonal flu vaccine97.4%90.9%95.3%typical
Long-stay residents with pressure ulcers2.2%4.5%4.7%better
Long-stay residents with worsening bladder/bowel control4.9%17.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table31.5%23.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.9%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine64.0%63.5%79.4%worse
Short-stay residents rehospitalized after admission17.1%26.0%22.6%better
Short-stay residents with an outpatient ER visit7.6%13.7%12.0%better
Long-stay hospitalizations per 1,000 resident days2.952.111.67worse
Long-stay outpatient ER visits per 1,000 resident days1.122.331.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 115 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.8%U.S. median 51.5%
Got home and stayed home
12.6%U.S. median 10.7%
Went back to hospital
34.7%U.S. median 56.6%
Met the expected recovery
0.50U.S. median 0.31
Therapy hours / resident / day
0.35hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 34.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 49 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 11% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.8%CMS range 44.3–59.751.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.6%CMS range 9.3–17.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge34.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge49.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge22.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified85.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge90.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.3%CMS range 4.0–10.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.981.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
0.75
LPN hours/ resident / day
2.18
Aide hours/ resident / day
3.31
Total nurse hours/ resident / day
0.35
RN hoursweekends
52.1%
Total nursing turnover
0.0%
RN turnover

How full it usually is: this home is certified for 217 beds and averages 72.8 residents a day — about 34% occupied, or roughly 144 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.31 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.18 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.94 hrs/resident/day on weekends vs 3.47 on weekdays — 15% thinner on weekends. RN hours go from 0.41 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2025-03-24)
8
at the previous standard inspection (2024-01-08)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

41 citations, most serious first. The 11 most serious are shown; the remaining 30 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2025-03-24 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain an environment free of accident hazards by not maintaining water temperatures in resident rooms on the [NAME] Hall in the [NAME] community between 105 degrees Fahrenheit (F) and 120 F. The [NAME] hall and [NAME] Hall are both parts of the dementia unit. The facility identified three residents with confusion, who wander and who are able to ambulate without assistance (Residents #74, #26, and #13). This affected two sampled resident rooms (Residents #40 and #85) and one spa room hand washing sink . The water temperatures at the handwashing sinks measured as high as 135.9 degrees F. In addition, staff failed to ensure hazardous chemicals were not accessible to residents on the dementia unit. There are 23 residents on the dementia unit with 22 in certified beds. The census was 93 with 85 in certified beds. The administrator was notified on 3/19/25 at 8:05 P.M. of an Immediate Jeopardy (IJ) which began on 3/19/25. The IJ was removed on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-19 · tag F0919 — failed to provide a working call system — pattern
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain its call light system in working order and according to the stipulations in the state exception granted to them, allowing use of the current call light system. This deficiency had the potential to affect all residents and affected one sampled resident who had a toe injury (Resident#1). The sample size was four. The census was 74. Review of the facility's call light policy dated 6/9/17, showed:It is the policy of the facility to provide quality long-term care to residents. All residents will have a call light within reach while in bed or sitting next to the bed.Answering call lights is the responsibility of all Nursing Staff members with priority given to bathroom call lights. A call light should not be turned off in the resident's room until the resident's needs are met. A call light should not be disconnected at any time.In order to ensure that call lights are responded to in a timely manner, Nursing Staff - Charge Nurses and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-04 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to notify a resident's responsible part after a change in condition that required an alteration in the resident's treatment plan (Resident #1). The sample size was 3. The census was 74.Review of the facility's Notification of Change Policy dated 11/28/17, showed the purpose of this policy ensures the facility promptly informs the resident, consults the resident's physician; and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification: -Compliance guidelines: The facility must inform the resident, consult with the resident's physician and /or notify the resident's member or legal representative when there is a change requiring such notification; -Circumstances requiring notification include new treatment. Review of Resident #1's Minimum Data Set (MDS, a federally mandated assessment instrument completed by facility staff), dated 8/22/25, showed:-Intact cognition;-Diagnoses included stroke with hemiplegia and hemiparesis of right dominant side, open wound of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide services per acceptable standards of practice for one resident (Resident #1), when the facility failed to following physician orders for a left breast lumpectomy (surgical procedure to remove a potentially cancerous lump) surgical incision by not maintaining resident NPO (nothing to eat by mouth) status at midnight the night before surgery. The facility failed to obtain physician ordered treatments for the surgical site and provided treatments without a physician order. In addition, the facility failed to properly perform accurate head to toe weekly skin assessments. The sample size was 3. The census was 74.Review of the facility's Wound Treatment Management Policy, dated 11/28/17, showed:-Policy: To promote wound healing of various types of wounds, it is the policy of this facility to provide evidence-based treatments in accordance with current standards of practice and physician orders;-Wound treatments will be provided in accordance with physician orders, including the cleansing method, type of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-24 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure residents who received hemodialysis (dialysis, procedure to remove waste products and excess fluid from the blood when the kidneys are not working properly) services had written communication with the dialysis center. The facility identified one resident who received dialysis services (Resident #34). The sample was 19. The census was 93 with 85 in certified beds. Review of the facility's Dialysis policy, dated 4/30/18, showed: -Policy: It is the policy of the facility to provide appropriate care to residents requiring hemodialysis. -Procedure: The facility will develop an appropriate care plan. Staff will evaluate the resident's response to dialysis and develop/revise the care plan in collaboration with the dialysis facility: monitoring vital signs, weights, nutritional, and fluid needs or any restrictions, lab results, and who to notify with concerns; approach to administering medications before, during, or after dialysis according to practitioner's orders. Review of the facility's Dialysis Communication Form,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-24 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure as needed (PRN) psychiatric medications were re-evaluated after 14 days of use for one of five residents reviewed for unnecessary psychotropic medications (Resident #68). The census was 93 with 85 residents in certified beds. Review of the facility's Psychotropic Medication policy, dated 12/8/17, showed: -The intent of this policy is to ensure that residents only receive psychotropic medications when other nonpharmacological interventions are clinically contraindicated. Additionally, these medications should only be used to treat the resident's medical symptoms and not used for discipline or staff convenience, which would deem it a chemical restraint; -PRN orders for psychotropic medications, excluding antipsychotics, shall be limited to no more than 14 days, unless the attending physician or prescribing practitioner believes it is appropriate to extend to the order beyond the 14 days. Review of Resident #68's medical record, showed fracture of unspecified part of neck of right femur (bone of the upper leg),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-24 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to prevent a significant medication error for one resident with spinal cord cancer undergoing radiation therapy (Resident #386). The facility failed to properly classify the Schedule III medication (substances that have moderate potential for abuse and dependence) Dronabinol (synthetic form of tetrahydrocannabinol (THC) medication used to treat nausea and vomiting caused by chemotherapy) in the medical record, leading to its incorrect assignment to Certified Medication Technicians (CMTs) instead of to a Licensed Practical Nurse (LPN) or Registered Nurse (RN). As a result, the CMTs documented the medication was unavailable for eight days without notifying nursing management. In addition, one nurse administered the Dronabinol on 3/18/25 and 3/19/25, but failed to inform management after he/she was unable to document the administration in the medical record. The census was 93 with 85 in certified beds. Review of the facility's Medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-24 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure drugs and biologicals were labeled and stored per acceptable standards of practice. The facility had two medication rooms and eight medication carts. Both medication rooms, three medication carts, and one treatment cart were reviewed, and issues were found with two medication carts and the treatment cart. The census was 93 with 85 in certified beds. Review of the facility's Storage of Medication Requiring Refrigeration, dated [DATE], showed date label of any multi-use vial when the vial is first accessed (needle punctured), the vial should be dated and discarded within 28 days unless the manufacturer specifies a different (shorter or longer) date for that opened vial. Review of the facility's Medication Administration policy, dated [DATE], showed: -Identify expiration date. If expired, notify nurse manager; -The policy failed to show insulin should be dated when opened. Review of the facility's Medication Storage Policy, dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to use the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week during the fiscal year quarter 4 2023 (July 1 - September 30). The census was 106 with 103 residents in certified beds. The administrator was notified on 1/8/24, of the past non-compliance. The facility has contracted for RN agency staff to cover for days where no facility employed RN was available. The deficiency was corrected on 10/1/23. Review of the facility's Facility Assessment Tool, last reviewed 10/18/23, showed: -Facility resources needed to provide competent support and care for the resident population every day and during emergencies: Nursing services (Director of Nursing, nursing management, nursing shift supervisor, Registered Nurse, Licensed Practical Nurse, Certified Nursing Assistant, Certified Medication Technician, Minimum Data Set Nurse); -Staffing Plan: Licensed nurses providing direct care: 4 on days/3 on nights; -The staffing plan did not address the required 8 hours of Registered Nurse Coverage required…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2024-01-08 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure certified nursing assistants (CNAs) received the required 12 hours of annual in-service training, tracked by hire date, for three of 5 CNAs sampled. The facility had 31 CNAs employed for more than a year. The census was 106 with 103 residents in certified beds. Review of the facility's Facility Assessment Tool, last reviewed 10/18/23, showed staff training/education and competencies: Required in-service training for nurse aides: -Training to ensure the continuing competencies of nurse aides, no less than 12 hours per year; -Dementia management training, training on the care of cognitively impaired individuals, and resident abuse prevention training; -Additional training offered as needed to address areas of weakness as determined in nurse aides' performance. 1. Review of CNA A's employee file, showed: -Date of hire 11/3/2004; -No documented in-service training completed during the last complete year, calculated by hire date (November 2022 through October 2023). Review of a staff training spread sheet, showed no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-08 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide residents food that was palatable and at a safe and appetizing temperature for five residents (#32, #41, #58, #359, and #360) and residents on the rehabilitation hall. The sample was 21. The census was 106 with 103 residents in certified beds. Review of the facility's Record of Food Temperatures policy, dated 12/11/18 showed: -Policy: it is the policy of this facility to record food temperatures daily to ensure food is at its proper serving temperature before trays are assembled; -Guidelines: Hot foods will be held at 135 degrees Fahrenheit (F) or greater. If the food temperature falls into an unsafe range, immediately follow procedures for reheating previously cooked food. Potentially hazardous food that is cooked and cooled must be reheated so that all parts of the food reach an internal temperature of 165 degrees F. No food will be served that does not meet the food code standard temperatures -The policy did not address food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 30 citations
  • Potential for harm · Ecited before2024-01-08 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow acceptable infection control and prevention practices during personal care for three of four observations of personal care provided to incontinent residents (Residents #24, #43, and #68). In addition, the facility failed to follow their tuberculosis (TB, infectious lung disease) policy and procedures, for five of 10 employee sampled. The census was 106 with 103 residents in certified beds. Review of the facility's Hand Hygiene policy, dated [NAME] 5, 2020, showed: -All staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. This applies to all staff working in all locations within the facility; -Hand hygiene is a general term for cleaning your hands by handwashing with soap and water or the use of an antiseptic hand rub, also known as alcohol-based hand rub; -Staff will perform hand hygiene when indicated, using proper techniques consistent with accepted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-08 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure care was provided in accordance with professional standards of practice for one resident when staff failed to have a dressing on the resident's coccyx as ordered (Resident #68). The sample was 21. The census was 106 with 103 residents in certified beds. Review of the facility's Provision of Physician Ordered Services policy, dated 12/8/17, showed: -Policy: The purpose of this policy is to provide a reliable process for the proper and consistent provision of physician ordered services according to professional standards of quality; -Policy Explanation and Compliance Guidelines: - 1. Physician orders should be obtained for administration of all medications and treatments; -2. Registered professional nurse or licensed professional nurse under the direction of a registered professional nurse may carry out orders from a physician, physician assistant, nurse practitioner or clinical nurse specialist licensed by any state regulatory board…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure one resident, who was incontinent of bowel and bladder, received the necessary services to maintain good personal hygiene when the resident was assisted into his/her chair by the night shift and was not checked or cleaned of urinary and bowel incontinence until approximately seven hours later. The resident's brief was saturated with urine and bowel movement when assisted to be cleaned. The sample was 21. The census was 106 with 103 residents in certified beds. Review of the facility's Perineal Care policy, dated October 14, 2021, showed: -It is the practice of this facility to provide perineal care to all incontinent residents during routine bath and as needed in order to promote cleanliness and comfort, prevent infection to the extent possible, and to prevent and assess for skin breakdown; -Perineal care refers to the care of the external genitalia and the anal area. Review of Resident #45's quarterly Minimum Data Set (MDS, a federally mandates assessment instrument completed by facility staff), dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-08 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure care was provided in accordance with professional standards of practice for one resident when staff failed to change the dressing on a left lower leg wound as ordered (Resident #45). The resident's left lower leg wound was not tracked by the facility for wound healing status and condition and staff failed document assessments of the wound. The facility identified 11 residents with non-pressure wounds. The census was 106 with 103 residents in certified beds. Review of the facility's Skin Assessment policy, dated November 11, 2017, showed: -Purpose: To ensure that residents who enter the facility without pressure ulcers, do not develop pressure ulcers, skin alteration, and to institute proper interventions; -A complete head to toe skin assessment will be performed on all residents by the charge nurse or designee upon admission/re-admission, then weekly and upon any change in condition of the skin. The charge nurse/designee will document the skin assessment and notify the physician and responsible party of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-08 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure each resident received assistance devices to prevent accidents, for one resident transferred without the use of a mechanical lift. Staff failed to use a gait belt and failed to ensure the resident was safe to transfer without the use of a mechanical lift. In addition, staff failed to evaluate the use of a Broda chair (medical reclining chair) with a tray for safety (Resident #62). The census was 106 with 103 residents in certified beds. Review of the facility's Safe Resident Handling/Transfers policy, revised 7/10/23, showed: -It is the policy of this facility to ensure that residents are handled and transferred safely to prevent or minimize risks for injury and provide and promote a safe, secure, and comfortable experience for the resident while keeping the employees safe in accordance with current standards and guidelines; -All residents require safe handling when transferred to prevent or minimize the risk for injury to themselves and the employees that assist them. While manual lifting techniques…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2021-10-18 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure food was served palatable and at a safe and appetizing temperature during meal service by failing to maintain the temperature of hot food at least at 120 degrees Fahrenheit (F) for two of two meals sampled. The census was 128. 1. During an interview on 10/13/21 at 12:07 P.M., three of six residents in the rehab dining area said on a scale from one to ten, the food is rated a five and is often luke warm. 2. Review of Resident #102's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 9/13/21, showed: -Cognitively intact; -Diagnoses included non-traumatic brain dysfunction and anxiety disorder. During an interview on 10/12/21 at 1:00 P.M., the resident said the food is not the best. He/she had to ask staff to cut his/her food for him/her because it is served with plastic utensils and on Styrofoam. The facility has been serving meals like this ever since COVID-19 began. He/she would like regular utensils and plates. 3. Observation on 10/14/21 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure each resident is treated with dignity and respect. Staff complained about their workload and lack of knowledge of the job in front of a resident, called the resident's brief a diaper, talked about the resident's personal conditions loud enough for the roommate to hear, and talked amongst each other and not with the resident during care (Resident #102). Staff took a soda away from one resident without first discussing it with the resident or offering choices (Resident #84). Staff failed to ensure privacy during care when they failed to pull a privacy curtain resulting in a visitor walking into the room with the resident exposed and failed to close the window blinds as cars drove past the room during care (Resident #29). Staff failed to serve residents' meals timely in the main dining room as tablemates ate and staff stood over one resident to assist him/her with the meal (Resident #44). Staff failed to treat a resident with dignity…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0568 — pattern
    Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide and maintain complete accounting records, regarding the petty cash kept on hand, for the resident trust account for 5 of 6 recorded months. In addition, the facility failed to keep an accurate record of the money kept in the petty cash bag. The census was 128. Review of the facility petty cash forms, dated 10/15/20, 12/21/20, 3/11/21, 5/6/21 and 7/2/21, showed no documentation of an accurate account of the coins and bills kept for the petty cash. Observation on 10/15/21 at 8:35 A.M., with Receptionist R of the petty cash bag, showed two envelopes. One with the amount of $54.95 written on it and one with the amount of $4.00 written on it. A count of the both envelopes showed a total dollar amount of $112.60. During an interview on 10/15/21 at 8:35 A.M., Receptionist R said she was the receptionist and did not really understand the petty cash bag. During an interview on 10/15/21 at 11:40 A.M., the chief financial officer said the receptionist and the business office manager should ensure the petty cash is balanced…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0570 — pattern
    Assure the security of all personal funds of residents deposited with the facility.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to maintain a surety bond for the resident trust fund account in the amount of one and one half times the average monthly balance for the past 12 months. The sample size was 25. The census was 128. Review of the resident trust account for the past 12 months, from October 2020 through September 2021, showed an average monthly balance of $94,000.00. This would yield a required bond in the amount of $141,000.00 (one and one half times the average monthly balance). Review of the bond report for approved facility bonds by the Department of Health and Senior Services (DHSS), dated 10/19/2016, showed an approved bond of $75,000.00. During an interview on 10/15/21 at 2:40 P.M., the administrator said the business office manager (BOM) is in charge of increasing the bond. The BOM is out of the office at this time. The increase on the statements were probably due to the stimulus checks. The administrator said she did not know the bond needed to be increased.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to develop and implement written policies and procedures that prevent abuse and neglect, when the facility failed to ensure proper staff screening for all staff, both facility staff and contracted staff. The facility's abuse and neglect policies failed to address when services are furnished under arrangement, with a registry, contracted, or temporary agency staff; the requirement to maintain documentation of the screening that has occurred. A resident (Resident #274) alleged physical abuse occurred. The facility conducted an investigation, was not able to substantiate abuse occurred, but identified a potential alleged perpetrator (AP), Certified Nursing Assistant (CNA) O who worked for a contracted agency. The facility failed to have an arrangement with the agency to ensure the facility had access to documentation that showed the agency staff had the appropriate screening to work for the facility and failed to ensure facility staff had the information needed to allow the department to conduct a complete investigation into the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0620 — pattern
    Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the facility had a process to track personal belongings upon admission and through the residents stay and to ensure personal belongings were sent with the resident upon discharge. This resulted in one resident who was discharged from the facility, being discharged without all of their personal belongings (Resident #275). The census was 128. Review of the facility's Lost or Stolen Item policy, dated 10/14/21, showed: -When a resident and/or family member reports an item lost, a search is initiated for the missing item. If the item cannot be found and the facility is found to be responsible for the lost item, the resident is reimbursed for the lost item. And if need the facility helps replace the lost item; -When a resident and/or family member reports an item stolen, a search is initiated for the stolen item. If the item is determine stolen and not just missing, a self report is made for the item to the Missouri Department of Health and Senior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the resident assessment accurately reflected the resident's status for nine of nine residents investigated for resident assessments who were coded as having restrains. The census was 128. Review of the facility's Resident Census and Conditions of Residents Centers for Medicare and Medicaid Services (CMS) form 672, completed by the facility on 10/12/21, showed: -Census 128; -Residents physically restrained: 0. Review of the Resident Assessment Instrument (RAI) manual, showed physical restraints defined as any manual method of physical or mechanical device, material or equipment attached or adjacent to the resident's body that the individual cannot remove easily which restricts freedom of movement or normal access to one's body. 1. Review of Resident #113's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 9/18/21, showed physical restraints, bed rail used daily.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the resident environment remains as free of accident hazards as is possible and that each resident receives adequate supervision and assistive devices to prevent accidents. Facility staff failed to ensure a resident was properly spotted and monitored during a Hoyer lift (mechanical lift) transfer for one of one Hoyer lift observation (Resident #102). Staff failed to ensure a low bed was used as indicated for one resident identified as a fall risk (Resident #87). In addition, staff failed to have a system in place to ensure all residents with a wander guard were accounted for, had appropriate orders for the wander guard, and that staff checked the function of the wander guard (Residents #33 and #44). The facility identified 9 residents with a wander guard. The sample was 25. The census was 128. 1. Review of the facility's Safe Resident Handling/Hoyer Transfer policy, dated 10/14/21, showed: -It is the policy of this facility to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — pattern
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents who are incontinent receive appropriate treatment and services to prevent urinary tract infections or other incontinence related complications for three of four perineal care (cleansing of the area between the legs to include the buttocks and genital area) observations. Staff failed to cleanse all areas potentially soiled, failed to ensure soap was rinsed from the skin and failed to ensure the area was dry to ensure the residents remained clean, dry and odor free (Residents #102, #47 and #29). The census was 128. Review of the facility's Perineal Care policy, dated 10/14/21, showed: -It is the practice of this facility to provide perineal care to all incontinent residents during routine bath and as needed in order to promote cleanliness and comfort, prevent infection to the extent possible and to prevent and assess for skin breakdown; -Procedure: -Provide privacy by pulling privacy curtain or closing room door if a private…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-18 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure each nurse aide had no less than twelve hours of in-service education per year, from hire date to hire date, for 4 of 10 sampled certified nursing aides (CNAs) reviewed. The survey findings identified failures related to CNA care for dignity, infection control, mechanical lift transfer safety and personal care. The census was 128. Review of the CNA training records, provided by the facility, showed: -CNA A hire date 11/18/19. Four hours of in-service training documented in the last year from hire date to hire date, from 11/2019 through 10/2020; -CNA B hire date 7/21/10. Zero hours of in-service training documented in the last year from hire date to hire date, from 7/2020 through 6/2021; -CNA C hire date 4/25/16. Zero hours of in-service training documented in the last year from hire date to hire date, from 4/2020 through 3/2021; -CNA D hire date 11/1/06. Eight hours of in-service training documented in the last year from hire date to hire date, from 11/2019 through 10/2020. During an interview on 10/18/21 at 10:23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the monthly drug regimen review (DRR) recommendations were followed timely for one resident (Resident #57) and failed to ensure DRRs were completed monthly for one resident (Resident #79) who received psychotropic medications, for two of six residents investigated for DRR as part of the unnecessary medications investigation. In addition, the facility's policy failed to identify the timeframes for the different steps in the DRR process. The facility census was 128. Review of the facility's Drug Regime Review policy, dated 11/28/17, showed: -It is the policy of the facility that a licensed pharmacist will review the resident drug regimen including the resident chart at least once a month. The consultant pharmacist may need to conduct the medication regimen review more frequently depending on the resident condition, review of short stay residents and risk of adverse consequences. The licensed pharmacist will report in writing, any irregularities to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-18 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure drugs and biologicals were not kept past their expiration date and treatment supplies and medications were properly labeled in four out of five medication carts observed and one of two medication rooms. The facility identified having two medication rooms and 10 medication carts. The census was 128. Review of the Medication Storage policy, dated 12/11/18, showed: -The pharmacy and all medication rooms are routinely inspected by the consultant pharmacist for discontinued, outdated, defective, or deteriorated medications with worn, illegible, or missing labels; -These medications are destroyed in accordance with our Destruction of Unused Drugs Policy. 1. Observation on 10/14/21 at 1:20 P.M., of one of the two nurse medication carts identified in the [NAME] community, showed: -One opened bottle of a clear liquid, which appeared to be normal saline, located in the bottom drawer, with no lid. The label was peeled back, no open date when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-18 · tag F0838 — failed to assess facility resources and resident needs — pattern
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to conduct and document a facility-wide assessment to determine what resources are necessary to care for its residents competently during both day-to-day operations and emergencies as required. This had the potential to affect all residents with medical conditions or needs not addressed. The sample was 25. The census was 128. Review of the Facility Assessment, dated 1/16/21, showed: -Residents who do not communicate in the dominant language of the facility: 0 residents; -Who use non-oral communication devices: 0 residents; -With advance directive: 0 residents; -Diseases/conditions, physical/cognitive disabilities analysis: -Psychiatric/mood disorders: 0 residents; -Condition of the heart/circulatory system: 0 residents; -Condition of the neurological system: 0 residents; -Vision/visual loss: 0 residents; -Hearing loss: 0 residents; -Musculoskeletal system: 0 residents; -Neoplasm: 0 residents; -Metabolic disorders: 0 residents; -Respiratory system: 0…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-18 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections during two of four perineal care (the cleansing of the area between the legs to include the buttocks and genital area) observations, and when staff failed to properly sanitize shared medical equipment after use for two of three mechanical lift observations (Residents #102, #47 and #29), failed to wear an approved mask that completely covered their nose, used oxygen tubing on a resident that was lying directly on the floor, failed to change gloves after touching soiled surfaces and before touching clean dressing supplies, and served a resident a drink that had a staff person's hair in it (Residents #47, #29 and #44). The sample was 25. The census was 128. Review of the facility's Perineal Care policy, dated 10/14/21,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to thoroughly investigate allegations of abuse for 1 of 5 abuse investigations reviewed. The facility failed to thoroughly investigate bruising found on a resident (Resident #64). The resident sample was 25. The census was 128. Review of the facility's abuse and neglect policy, dated 11/28/17, showed: -Investigate/Prevent/Correct/Alleged Violation: The facility must take the following actions in response to an alleged violation of abuse, neglect, exploitation, or mistreatment: -Thoroughly investigate the alleged violation; -Prevent further abuse, neglect, exploitation and mistreatment from occurring while the investigation is in progress; -Take appropriate corrective action, because of investigation findings; -Procedure: The investigation is the process used to try to determine what happened. The designated facility personnel will begin the investigation immediately upon identification of alleged abuse. A root cause analysis will be completed. The information gathered is given to administration; -Investigation of abuse: When…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-18 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents had complete, accurate and individualized care plans, to address the specific needs of the residents, for 4 of 25 sampled residents (Residents #102, #16, #33 and #115). The census was 128. 1. Review of Resident #102's quarterly Minimum Data Set (MDS, a federally mandated assessment instrument completed by facility staff), dated 6/17/21, showed: -No cognitive impairment; -No mood or behaviors; -Supervision with eating; -Diagnoses included non-traumatic brain dysfunction and anxiety disorder. Review of the resident's physician order sheet (POS), dated 10/1/21 through 10/31/21, showed an order dated, 8/6/21 for a diet: Regular and thin liquids with meat cut for patient. Review of the resident's care plan, dated 9/14/21, showed the following: -Problem: Potential weight change due to diagnosis of failure to thrive; -Goal: Resident weight will remain stable for the next 90 days; -Intervention: Supplement per physician order and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-18 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to obtain a physician order for a resident's full code status for one resident (Resident #79) of 25 sampled residents. The facility census was 128. Review of the Advance Directives Policy and Procedure policy, dated [DATE], showed resident wishes will be communicated to the staff via the care plan and to the resident's physician. Review of the Resident #79's admission Minimum Data Set (MDS), a federally mandated assessment completed by facility staff, dated [DATE], showed: -Cognitively intact; -Required extensive assistance with mobility, toileting and personal hygiene; -Diagnoses included fractures, high blood pressure, diabetes, end stage renal disease (ESRD) and depression. Review of the resident's electronic medical record, showed a signed directive by the resident, dated [DATE], to perform cardiopulmonary resuscitation (CPR)/call 911 and hospitalization. Review of Resident #79's electronic physician order sheet, in use at the time of survey, showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-18 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to fully implement the facility's restorative therapy program and ensure residents received restorative therapy (RT) as ordered. The facility identified 57 residents that should receive RT services. Of those 57, two were sampled and concerns were found with one (Resident #115). The census was 128. Review of the facility's Restorative Nursing Program, dated 10/22/19, showed the following: -Policy: It is the policy of this facility to provide maintenance and restorative services designed to maintain or improve a resident's abilities to the highest practicable level; -Restorative Nursing Program, refers to nursing interventions that promote the resident's ability to adapt and adjust to living as independently and safely as possible. This concept actively focuses on achieving and maintaining optimal physical, mental and psychosocial functioning; -Policy Explanation and Compliance Guidelines: -All residents will receive maintenance restorative nursing services as needed by certified nursing assistants; -Restorative aides will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-18 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that as needed (PRN) orders for psychotropic medications were limited to 14 days without further evaluation of the resident for one (Resident #79) of six residents sampled for the unnecessary medication review. The facility census was 128. Review of the Resident #79's admission Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 8/26/21, showed: -Cognitively intact; -Required extensive assistance with bed mobility, toileting and personal hygiene; -Diagnoses included fractures, high blood pressure, diabetes, end stage renal disease (ESRD) and depression; -Antidepressant medication taken daily; -Opioid medication taken six of seven days. Review of the resident's electronic medical record, reviewed on 10/14/21, showed: -A scanned hand written order, dated 8/24/21, for Trazodone (antidepressant and sedative medication) 50 milligram (mg) to be given at bedtime PRN for insomnia; -The electronic physician order sheet order dated 8/24/21, for Trazodone 50 mg to be given at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-18 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure a medication error rate of less than 5%. Out of 26 opportunities observed, three errors occurred resulting in an 11.5% error rate (Residents #29 and #125). The census was 128. 1. Review of Resident #29's medical record, showed: -Diagnoses included peripheral vascular disease (poor blood flow to the extremities) and high blood pressure; -An order dated 6/8/21 and discontinued 10/12/21, for potassium chloride (supplement) 10 milliequivalents (mEq), 1 tablet once a morning; -An order dated 6/7/21 and discontinued 10/12/21, for Lasix (furosemide, water pill) 40 milligram (mg), 1 tablet once a morning. Observation on 10/14/21 at 9:35 A.M., showed Certified Medication Technician (CMT) X administered the resident's medications, to include potassium chloride 10 mEq and furosemide 40 mg. During an interview on 10/18/21 at 10:19 A.M., the Director of Nursing (DON) said if a medication has been discontinued, it should not be administered. 2. Review of the facility's Medication Administration via Enteral Tube…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-18 · tag F0807 — failed to offer suitable drinks — isolated
    Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, facility to ensure each resident had fluids readily available during meal service, including one resident who had a current urinary tract infection (Resident #60). The resident sample was 25. The facility census was 128. 1. Review of the Resident #60's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 7/31/21, showed: -Cognitively intact; -Diagnoses included stroke, high blood pressure, diabetes, aphasia (difficulty swallowing), hemiplegia (weakness or paralysis on one side of the body), malnutrition and depression; -Limited assistance with eating with one person physical assistance. Review of the resident's care plan, revised on 8/3/21, showed: -Problem: Resident has a history of urinary tract infection; -Goal: Resident will not exhibit signs of urinary tract infection; -Approach: Ensure meticulous personal hygiene, especially after elimination. Review of the resident's progress notes, dated 10/7/21, showed responsible party discussed concerns regarding resident having…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2021-10-18 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to post the results of the most recent survey of the facility in a place readily accessible to residents, family members and legal representatives of residents. The sample was 25. The census was 128. Observation on 10/12/21 at 12:53 P.M., 10/13/21 at 1:35 P.M., 10/14/21 at 4:06 P.M., 10/15/21 at 9:00 A.M. and 10/18/21 at 10:30 A.M., showed no survey binder readily available or sign indicating where the binder is located. During an interview on 10/14/21 at 1:30 P.M., seven members of the resident council said they did not know where the survey binder was located. During observation and interview on 10/18/21 at 12:16 P.M., the administrator said the survey binders where located at the front desk and on each community. The binder at the front desk it not available unless you ask. At 1:00 P.M., the administrator and surveyor walked to the front desk. The survey binder was behind the desk. The administrator confirmed the survey binder was not in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2021-10-18 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to post the required nurse staffing in a prominent place readily accessible to residents and visitors on a daily basis. The facility's census was 128. Observations from 10/12/21 through 10/15/21 and 10/18/21, showed the facility did not post the nurse staff posting sheet in a prominent place readily visible and accessible to residents and visitors. During interview on 10/18/21 at 12:16 P.M., the administrator said the nurse staffing sheet was supposed to be posted on the communication boards on each community. At approximately 1:00 P.M., the administrator and surveyor walked to the communication board on both the [NAME] and [NAME] communities. The administrator confirmed there was no required nurse staffing posted. The staffing coordinator is responsible posting it; however, the facility recently hired a new staffing coordinator in the last week.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2021-10-18 · tag F0567 — failed to protect residents' money held by the home — pattern
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to have signed authorization for management of personal funds for six of nine residents reviewed (Residents #78, #5, #2, #47, #103 and #85). The facility held funds for 77 residents. The census was 128. 1. Review of Resident #78's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 8/16/21, showed admission date of 2/11/21. Review of the facility's authorization for management of personal funds, showed no documentation of authorization for the resident trust fund (RTF) account from the resident or the resident's representative. 2. Review of Resident #5's quarterly MDS, dated [DATE], showed an admission date of 8/20/19. Review of the facility's authorization for management of personal funds, showed no documentation of authorization for the RTF account from the resident or the resident's representative. 3. Review of Resident #2's quarterly MDS, dated [DATE], showed an admission date of 3/16/21.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2021-10-18 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure notification to the resident and the resident's representative in writing of a discharge, including the reason for the discharge, the effective date of the discharge, the location to which the resident is discharged and a statement of the resident's appeal rights. The facility also failed to follow their transfer or discharge protocol for two of two sampled residents investigated for hospitalizations (Residents #68 and #113) who were discharged to the hospital and returned to the facility. The census was 128. Review of the facility's Notice of Resident Transfer or Discharge form, given to residents and/or representative at the time they are discharging/transferring, showed the intent of the notice is to remind the resident of this facility's admission agreement that a resident may be transferred/discharged when the facility determines that this action is necessary to meet the resident's needs. The facility has determined that a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$19,133 in federal fines across 1 penalty. 2 Medicare payment denials on record.

  • $19,133 — penalty dated 2025-03-24
  • Medicare payment denial — starting 2026-02-04 for 30 days
  • Medicare payment denial — starting 2025-04-26 for 9 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
LYONS, JAMIEIndividualW-2 MANAGING EMPLOYEEsince 09/19/2017
KLINGERMAN, KEVINIndividualCORPORATE DIRECTORsince 08/03/2017
WESLEY, SISTER SUZANNEIndividualCORPORATE DIRECTORsince 05/20/1998

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$11.5M
Net patient revenuemost recent cost report
-7.9%
Operating marginrevenue minus expenses
$1.1M
Related-party expense9% of expenses
Who pays — share of resident-days
Medicaid 62%Medicare 5%Other / private 33%

This home reported $1.1M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$333per resident / day
operating cost
$10,126per month
≈ monthly operating cost
$309per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265159. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-24, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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