No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Sweet Memorial Nursing Home

125 Airport Rd, Chinook, MT 59523 · Non profit - Corporation · 42 certified beds · (406) 357-2549 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseBehavioral-health or dementia-care citations — no harm found (F0744, F0758)1 actual-harm citation$28,243 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $28,243 in federal fines (most recent 2026-02-05)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
419 Pennsylvania St · (406) 357-2294 · Call to confirm hours
Pharmacy
96 3rd St E · (406) 357-3333 · Call to confirm hours
Grocery
400 Indiana St · (406) 357-2271 · Call to confirm hours
Park
107 8th St E · (406) 945-7052 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.3%18.7%15.4%typical
Long-stay residents who lose too much weight12.2%6.2%5.4%worse
Long-stay residents with a catheter left in their bladder1.7%2.1%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection2.9%2.9%2.0%worse
Long-stay residents with depressive symptoms5.9%5.6%6.5%typical
Long-stay residents who were physically restrained3.5%0.6%0.1%worse than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury9.2%4.4%3.3%worse
Long-stay residents whose ability to walk worsened12.6%17.2%16.1%better
Long-stay residents on antianxiety or hypnotic medication31.4%15.8%18.9%worse
Long-stay residents given the seasonal flu vaccine88.9%93.6%95.3%typical
Long-stay residents with pressure ulcers5.7%6.3%4.7%worse
Long-stay residents with worsening bladder/bowel control31.0%24.1%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table9.1%20.4%17.1%better
Long-stay hospitalizations per 1,000 resident days0.491.381.67better
Long-stay outpatient ER visits per 1,000 resident days1.572.161.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Staffing

0.95
RN hours/ resident / day
0.05
LPN hours/ resident / day
2.95
Aide hours/ resident / day
3.95
Total nurse hours/ resident / day
0.71
RN hoursweekends
51.1%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 42 beds and averages 36.4 residents a day — about 87% occupied, or roughly 6 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.95 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.95 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.95 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.39 hrs/resident/day on weekends vs 4.18 on weekdays — 19% thinner on weekends. RN hours go from 1.04 to 0.71 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

13
deficiencies at the latest standard inspection (2026-01-29)
11
at the previous standard inspection (2024-12-05)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 11 most serious are shown; the remaining 33 are one tap away and print in full.

  • Actual harm · G2026-01-29 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to routinely monitor and document a resident's weight in the resident's record, failed to ensure comprehensive quarterly nutritional assessments were completed timely to analyze and evaluate related factors for a severe weight loss, and failed to revise a residents care plan to prevent an avoidable weight loss for 2 (#s 15 and 20) of 20 residents sampled. Resident #15 had a severe 9.75% weight loss in the last three months, and 17% in the last six months. Resident #20 had a severe 6% weight loss in 29 days, and a severe 8% weight loss of her body weight in 92 days. This deficient practice had the potential to affect all residents at risk for nutritional deficit. Findings include:1. During an observation on 1/27/26 at 8:44 a.m., resident #15 was sleeping in bed during breakfast. During an observation on 1/27/26 at 9:23 a.m., resident #15 was sitting on a dining chair along the wall by the nurses' station. Her dentures were notably oversized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-29 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to develop and implement comprehensive, person-centered care plans for the use side rails for 2 (#4 and #8); failed to comprehensively care plan the use of enhanced barrier precautions for 1 (#7); and failed to implement care plan interventions to address an identified weight loss 1 (#6) of 20 sampled residents. The deficient practices increased the risk of negatively impacting the residents' quality of life. Findings include:1. During an observation on 1/26/26 at 4:20 p.m., a side rail was observed on the right side of resident #4's bed.Review of resident #4's comprehensive care plan, with an admission date of 9/11/25, failed to identify the use of side rails or include any related interventions, risks, or monitoring.2. During an observation on 1/26/26 at 4:19 p.m., two side rails were observed on resident #8's bed.Review of resident #8's comprehensive care plan, with an admission date of 10/16/25, failed to identify the use of side rails or include any related interventions, risks, or monitoring.During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-29 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a Medication Aide II (MAII) in training had direct supervision of a licensed nurse while passing medications; and failed to ensure staff administered medications following the professional standards of medication administration rights for 3 (#s 1, 10 and 31) of 20 residents sampled. This deficient practice increased the risk of medication administration errors. Findings include: 1. Medication Aide II CertificationDuring an interview on 1/28/26 at 8:23 a.m., staff member N stated she was currently a CNA and had completed an online course for MAII. She stated she had not yet completed the test to be a MAII and was not yet certified.During an interview on 1/28/26 at 10:35 a.m., staff member N stated staff member M was the supervising nurse that day while she completed the medication pass. She stated she was allowed to administer medications without the direct supervision of a licensed nurse. Staff member N stated she was not sure exactly where staff member M was, stating, He could be anywhere at this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-29 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the infection prevention and control program was reviewed at least annually and failed to ensure current standards of practice were followed when enhanced barrier precautions were not implemented for residents with suprapubic indwelling catheters for 2 (#s 7 and 26) of 20 sampled residents. This deficient practice failed to ensure the current standards of practice were followed to prevent and control infections, and it increased the risk of transmission of multidrug-resistant organisms. Findings include:1. Annual Review A review of the facility's infection prevention and control program policies and procedures showed there was no documentation of an annual review. During an interview on 1/29/26 at 10:50 a.m., staff member F stated the policy review dates were reflected in the policy headers and showed that the Med Pass policies were the most recently reviewed. During an interview on 1/29/26 at 10:55 a.m., staff member A stated the Med Pass policies were reviewed when implemented in June of 2024. Staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-29 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on the observation, interview, and record review, the facility failed to ensure a physical restraint used for a resident with a seatbelt was used to treat a documented medical symptom, failed to assess the resident's ability to release the seatbelt, and failed to ensure the restraint was used for the least amount of time with appropriate monitoring and re-evaluation for 1 (#3) of 20 sampled residents. The deficient practice increased the risk for decreased mobility and injury. Findings include:During an interview on 1/27/26 at 10:45 a.m., NF2 stated resident #3's seat belt should be buckled when she was in the wheelchair. NF2 further stated, They say it's a restraint and that's what I want, I want her to stay off the floor.During an observation on 1/27/26 at 11:14 a.m., resident #3 was observed in a wheelchair positioned in a tilted backward/reclined position. A seat belt was present on the wheelchair; however, the belt was not fastened around the resident. The resident remained seated in the wheelchair during the observation.During an observation on 1/28/26 at 8:34 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-29 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure it did not use psychopharmacological medications as chemical restraints, ensure medications were prescribed for appropriate diagnosis management, or provide informed consent for the medications for 1 (#2) of 20 sampled residents. Findings include:During an interview on 1/27/26 at 1:32 p.m., staff member B stated resident #2 was not appropriate for the facility as she had behaviors they could not handle. Staff member B stated they had several medications they used for behaviors, including multiple PRN psychotropic orders for Ativan and hourly ABH gel. Staff member B stated the facility was still figuring out what combination was right for resident #2 to keep staff safe from her behaviors, which was why the PRN orders had ranges and multiple orders available for nurses. Staff member B stated she was more aggressive in giving the PRN medications and higher doses because it did not have much effect on resident #2, but the floor nurses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-29 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to update care plan goals and interventions for 1 (#2) for interventions for psychotropic medication use and 1 (#15) for severe weight changes of 20 sampled residents. Findings include:1. During an interview on 1/27/26 at 1:36 p.m., staff member B stated the facility had weekly care plan meetings and the facility had IDT meetings, however, resident #15 had not been identified as having a weight loss so she was not monitored by IDT or had an update in her care plan.Review of resident #15's EHR weights in pounds for August 2025 to January 2026, showed the resident has a severe weight loss of 17% in 6 months, with a 17% weight loss in the last six months and a 9.75% weight loss in the last three months. -8/4/25, 174.0-11/3/25, 159.5-1/19/26, 143.5Review of resident #15's Care Plan, last updated 6/5/25, showed a focus area for unplanned/unexpected weight loss due to sleeping and refusing to get out of bed, with a goal of maintaining a weight of 169 pounds through the 6/2/26 review.2. During an interview on 1/27/26 at 1:33 p.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess a resident for safety with smoking and failed to develop a smoking care plan for 1 (#20) of 20 residents sampled. This deficient practice had the potential to affect the safety of all residents who smoked. Findings include:During an interview on 1/28/26 at 4:07 p.m., staff member P stated resident #20 sometimes went out to smoke with her family when they visited. She stated resident #20 would also go out with the other residents during the designated smoking times. During an observation and interview on 1/29/26 at 4:10 p.m., staff member N stated resident #20 sometimes went out to smoke with the other residents who smoked during the supervised smoking times. Staff member N showed resident #20's cigarettes and lighter that were locked inside the medication cart. A document request for resident #20's smoking care plan and smoking safety assessment was submitted to the facility on 1/28/26 at 4:30 p.m. No documentation was provided by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-29 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to identify and implement interventions to prevent triggers contributing to the overstimulation of the resident who had dementia; and implement the least restrictive and effective interventions for corresponding dementia behaviors, for 1 (#2) of 20 sampled residents. Findings include:During an observation and interview on 1/27/26 8:44 a.m., resident #2 was alone behind the nurses' station trying to reach the phone. Resident #2 attempted to stand to get the phone when a male resident who was vocally calling out was placed directly in front of the nurses' station with no staff present. Resident #2 was overwhelmed by the noise placing her head in her hands, shaking her head, and grumbling that she just needed to get away from the noise and she needed to call her mother so she could go home.During an observation on 1/27/26 at 8:57 a.m., resident #2 was behind the nurses' station attempting to reach and use the phone. Eight other residents were parked in the area, television on, with no staff present.During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-29 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure it did not use psychopharmacological medications as chemical restraints, ensure medications were prescribed for appropriate diagnosis management, and provide informed consent for the medications for 1 (#2) of 20 sampled residents. Findings include:During an interview on 1/27/26 at 1:13 p.m., staff member B stated the PRN antipsychotic renewal would be the responsibility of the charge nurse or nurse assigned to follow the provider on rounds to get them done that day. Staff member B stated the provider would normally write specific parameters for not giving specific medications concurrently or the maximum dose in a timeframe. The orders would be in the hard chart for each resident, as it was a lot to change the orders in the EHR every time. Staff member B stated for resident #2 the PRN ABH gel was probably due for renewal but in her case, there was not going to be an overdose or 'snow' cannot give her too much as they could barely manage her symptoms. The dose range and amount of PRN medications were due…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-29 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to obtain routine dental care to meet the needs of a resident who had poorly fitted dentures for 1 (#8) of 20 sampled residents. This deficient practice resulted in the resident remaining without usable dentures and placed the resident at risk for decreased oral intake and weight loss. Findings include:During an observation and interview on 1/27/26 at 8:53 a.m., resident #8 was observed to be edentulous, with one natural tooth present and not wearing any dentures.During an interview on 1/28/26 at 12:50 p.m., staff members D and R stated they did not receive a referral for resident #8 to be seen by the dentist or denture clinic. Staff member D noted the denture clinic providers were in the facility on 1/12/26, seeing residents.During an interview on 1/28/26 at 1:24 p.m., staff member K was asked about resident #8's dentures and the status of the repair. Staff member K stated resident #8's family had her dentures, she had not been seen by the denture care clinic, and the staff would get her lined up for an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 33 citations
  • Potential for harm · D2026-01-29 · tag F0825 — isolated
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure an occupational therapy evaluation was completed to assess wheelchair positioning and the need for a seatbelt following resident falls and instead implemented a seatbelt without the proper evaluation when the family declined therapy due to the cost, for 1 (#3) of 20 sampled residents. The deficient practice resulted in the use of a positioning device without an appropriate assessment to ensure the resident's safety and effectiveness. Findings include:During an interview on 1/27/26 at 10:45 a.m., NF2 stated resident #3's seat belt should be buckled when she is in the wheelchair. NF2 further stated, They say it's a restraint and that's what I want, I want her to stay off the floor.During an observation on 1/27/26 at 11:14 a.m., resident #3 was observed in a wheelchair positioned in a tilted backward/reclined position. A seat belt was present on the wheelchair; however, the belt was not fastened around the resident. The resident remained seated in the wheelchair during the observation.During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-29 · tag F0838 — failed to assess facility resources and resident needs — isolated
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Facility Assessment was reviewed and updated annually, and when necessary to update memorandums of understandings for laboratory services, and emergency operations plan. This deficient practice increased the risk of negative outcomes for residents residing at the facility. Findings include:Review of the facility's Facility Assessment updates showed: - 10/2025: [staff member G] to help review/update.- 12/2025: name updates, [etcetera].- 1/2026: [staff member G] suggested updated [NAME] with [name of local hospital] for lab. Also, need updated [NAME] for EOP evacuation to [name of local hospital].Review of the facility's Facility Assessment did not show the facility's assessment was updated since September 2024 and suggested updates for 2025 and 2026 were not completed.During an interview on 1/29/26 at 8:13 a.m., staff member A stated she needed some help on updating the Facility Assessment. She stated staff member G had reviewed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-07 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure vulnerable residents were free from physical abuse by another resident for 5 (#s 9, 13, 34, 73, and 98); and protect residents from misappropriation of medications for four (#s 34, 40, 57 and 67) of 16 sampled residents. Resident #9 was involved in 5 resident-to-resident altercations within the last five months. Findings include:1. Resident to Resident Abuse Events:a. Review of resident #13's nursing progress notes, dated 7/27/25, showed that resident #13 was crying and upset. Resident #9 had grabbed #13's face and would not let it go. The nurse intervened and removed resident #9, but resident #13 was instantly upset. The progress notes did not contain any information regarding interventions for the prevention of abuse for #13, by resident #9. During an interview on 8/7/25 at 8:20 a.m., staff member B said the event between residents #9 and #13 was not reported to the State Survey Agency as abuse. Staff member B said resident #13 is either usually very happy or she cries. The staff thought her crying was just part…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-07 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to report initial allegations or final summaries of abuse or misappropriation of property to the State Survey Agency in the required timelines established by the federal regulations, to meet the initial or final summary reporting requirements, for 7 (#s 5, 9, 13, 21, 34, 73, and 98) of 16 sampled residents. Findings include: 1. Review of a drug investigation packet, provided to the surveyor by the facility, showed that potential drug diversion occurred with resident medications, with the investigation starting in May 2025. The facility did not report the allegation or suspicion of drug diversion immediately at the time of the event. A review of the facility's Facility Reported Events showed they reported the drug diversion to the State Survey Agency on 7/30/25; they were delayed in reporting. During an interview on 8/5/25 at 9:11 a.m., with staff members B and C, staff member B said that starting in May 2025, resident #46 ran out of Seroquel, which was about 14 days earlier than she should have. These were the first missing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-07 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to thoroughly investigate resident-to-resident altercations, alleged to be abuse, for 5 (#s 9, 13, 34, 73, and 98) and failed to investigate bruising of unknown origin, for 1 (#5) of 16 sampled. Findings include:1. Review of an untitled facility report, dated 6/11/25, showed resident #5 had a bruise on her left foot, right thigh, and left upper calf. The bruises were of an unknown origin. A Facility Reported Incident was submitted on 6/11/25 to the State Survey Agency.Review of Resident #5's nursing progress notes showed there was no progress note written to clearly identify or describe the bruises or the causes for them in resident #5's medical record. During an interview on 8/5/25 at 1:50 p.m., staff member B said she had talked to resident #5's family member, and he said the resident always bruised easily. Staff member B said there was no further investigation completed as to the cause of the bruises. A thorough investigation into potential causes or interventions to prevent the unknown bruising or potential…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-07 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to revise and individualize comprehensive care plans to reflect the individualized needs or interventions to protect residents, for 6 (#s 5, 9, 13, 34, 73, 98) of 16 sampled residents, and the staff responsible for updating the care plans were not aware of what to add to the care plans for resident concerns related to abuse or protecting the resident. Findings include: 1. Review of resident #98's nursing progress notes, dated 7/5/25 at 3:34 p.m., showed the resident was found on the floor in the bathroom. Review of #98's untitled facility risk management report for the fall failed to show that a root cause was identified. The resident sustained a laceration to her face. The fall was not investigated for a cause, and there was no evidence that the facility reviewed the fall to prevent further falls. Review of resident #98's care plan with a revision date of 6/16/25, failed to show if the care plan was reviewed or updated related to the fall with injury on 7/5/25, or if interventions were identified to prevent future falls. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-07 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to maintain a system to store and monitor controlled drugs was in a manner to contain sufficient detail to enable an accurate reconciliation; and prevent diversion for 5 (#'s 34, 40, 46, 57, and 67) of 16 sampled residents. 1. Review of a facility investigation file showed the facility began an investigation for missing medications in May of 2025. 2. During an interview on 8/5/25 at 9:11 a.m., staff members B and C were present for the interview. Staff member B said beginning in May 2025, resident #46 ran out of Seroquel about 14 days earlier than she should have. This was the first missing medication identified. Staff member B said she emailed the Drug Enforcement Agency for guidance but has not received any feedback from them. 3. During an interview on 8/5/25 at 12:32 p.m., staff member B said the investigation continued through 7/ 30/25. Staff member B said the common denominator with all the missing medication was NF5. Staff nurse NF5 continued working and signing for narcotics until she was terminated 7/30/25, over two…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-07 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the residents' highest practicable level of physical and psychosocial well-being was met for 2 (#s 13 and 34) related to medically related social services, of 16 sampled residents. Resident #34 felt isolated after her move, and #13 was upset over an abuse event; neither resident had a social service follow-up after the abuse event. Findings include:During an interview on 8/5/25 at 1:00 p.m., resident #34 said she did have some problems with another resident coming into her room. Resident #34 said the other resident was in her room, and stated, She squirted my eyes with some hand sanitizer. Resident #34 said she is still having problems with her left eye being blurry. Resident #34 said it made her feel very vulnerable. Resident #34 said she was moved to another area of the building, and she feels isolated now. Review of resident #34's progress notes showed no additional interventions related to social services or the resident's emotional well-being, following the physical abuse by resident #9. A review of Facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-05 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to thoroughly investigate resident to resident altercations, alleged to be abuse, for 3 (#s 19, 29, and 30) of 19 sampled and supplemental residents. Findings include: 1. During an interview on 12/4/24 at 2:50 p.m., staff member A stated she submitted the initial report and findings for the incident, which occurred on 10/17/24. The incident involved an injury of unkown orgin for resident #19. Staff member A felt the injury of unknown origin found on resident #19's forehead was not from an unwitnessed fall. Staff member A stated if resident #19 had fallen, she would not have been able to get back in her wheelchair without assistance. Staff member A stated there were no reports of any unwitnessed falls for resident #19. Staff member A stated resident #19 and resident #29 were roommates on 10/17/24 when resident #29 was observed being the aggressor in an altercation with another resident. Staff member A stated she felt there was a possibility the injury to resident #19 was sustained during an unwitnessed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-05 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to revise an individualized comprehensive care plan to reflect the discontinuation of a catheter for 1 (#18); the use of oxygen for 1 (#15); the use of bed rails for 3 (#s 12, 18, and 27) of 12 sampled residents; and failed to involve the resident or the resident's representative in the care planning process for 1 (#20) of 12 sampled residents. Findings include: 1. During an observation on 12/2/24 at 3:14 p.m., resident #18 was sleeping in her bed and did not have a catheter in place. Review of resident #18's physicians order, dated 11/12/24, showed, Begin bladder training, Clamp for 2 hours, unclamp for 2 hours. After 24-48 hours, discontinue the foley catheter in the morning. Dx: Foley catheter, TTWB as 'ok'd' by ortho. [sic] Review of resident #18's care plan, with a revision date of 7/29/24, showed, The resident has Foley Catheter: s/p repair of left leg fracture and impaired mobility. [sic] Resident #18's comprehensive care plan failed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-05 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the medication error rate was less than 5% for 3 (#s 5, 23, and 30) of 19 sampled and supplemental residents. The calculated medication error rate was 8.16%. Findings include: 1. Review of resident #30's MAR, dated 12/4/24, showed the resident was supposed to be receiving 1 ml (50 mg) of a gabapentin 250 mg/5 ml liquid, in the morning. During a medication administration observation on 12/4/24 at 7:35 a.m., staff member G prepared the gabapentin medication for resident #30. The medication bottle had a label which showed the strength of the gabapentin was 250 mg/5 ml. Staff member G used a 1 ml syringe and filled the syringe to the 0.1 ml line. Staff member G put the 0.1 ml of gabapentin liquid into a drinking cup and added water. Staff member G gave the cup to resident #30, and the resident drank all the mixture. When asked what size syringe was used, staff member G pointed to a 1 ml syringe which was stored in the medication cart. After being shown the packaging for the syringe, staff member G stated,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-05 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to provide proper oversight for the use of personal refrigerators in a resident's rooms for 3 (#s 1, 3, and 4) of 3 sampled residents with personal refrigerators. The deficient practice put any resident with a personal refrigerator at risk for consuming food not stored at safe temperatures and consuming outdated food. Findings include: During an observation on 12/3/24 at 8:27 resident #4's personal refrigerator contained no means to measure the temperature of the refrigerator. The freezer contained an unidentified substance in a clear plastic bag that was not labeled or dated. The freezer had a thick layer of ice built up inside and outside of the freezer compartment. There was an unidentified food item wrapped in a napkin in the refrigerator door which did not have a label or date. There was a food item wrapped in brown deli paper with no label or date. There were two green, plastic bags, which contained what resembled fruit which were not labeled or dated. A request was made on 12/3/24 at 1:10 p.m. for the facility's personal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-05 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility staff failed to perform hand hygiene when passing medications to residents for 3 (#s 13, 21, and 23) of 19 sampled and supplemental residents. Findings include: During an observation in the main dining room, on 12/5/24 at 7:45 a.m., staff member H administered medications to resident #13. After completion, staff member H returned to the medication cart and began the preparation of medications for another resident. Staff member H did not perform hand hygiene between residents. During an observation on 12/5/24 at 7:48 a.m., staff member H prepared the medications for resident #23. Staff member H administered the resident's medications, returned to the medication cart, and began preparation of medications for another resident. Staff member H did not perform hand hygiene between residents. During an observation on 12/5/24 at 7:55 a.m., staff member H prepared the medications for resident #21. After administering the resident's medications, staff member H returned to the medication cart and began preparation of medications for another…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a vulnerable resident was free from physical abuse by another resident for 2 (#s 29 and 30) of 19 sampled residents and supplemental residents. Resident #30 was struck on two separate occasions by resident #29. Findings include: During an observation on 12/4/24 at 10:13 a.m., resident #30 was wandering throughout the facility, including going behind the nursing station. Resident #30 mumbled nonsensical words to herself, while ambulating alone, in the hallways. The resident was also wandering around the activity room during story time. Resident #30 would not sit down in the activity room or listen to the story being read. Review of a Facility-Reported Incident, dated 10/17/24, submitted to the State Survey Agency, showed resident #30 was struck on her right shoulder by resident #29. The report showed resident #29 was having difficulty adjusting to her new environment. Neither of the residents were able to recall or discuss the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to provide a copy of the baseline care plan to the resident or resident's representative for 1 (#20) of 12 sampled residents. Findings include: During an interview on 12/2/24 at 3:08 p.m., resident #20 stated she did not receive any information or communication regarding her baseline care plan from the facility. During an interview on 12/3/24 at 4:10 p.m., NF1 stated she had not received any communication from the facility regarding resident #20's baseline care plan. Review of resident #20's medical record lacked documentation or evidence the baseline care plan was provided to the resident, or the resident's representative. A request was made on 12/4/24 at 1:08 p.m. for documentation regarding the provision of a copy of the baseline care plan, which was to be given to resident #20 and NF1. There was no information or documentation provided prior to the end of the survey.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to create a comprehensive resident centered care plan for 1 (#20) of 12 sampled residents. Findings include: During an observation on 12/2/24 at 3:08 p.m., resident #20 was observed to have broken teeth in her lower jaw. Review of resident #20's Social Service History & Initial Assessment, dated 9/10/24, showed, . 13. Are you having any dental problems? The response was marked, A. Yes . 13a. If yes, specify: broken and decayed teeth . During an interview on 12/4/24 at 12 :47 p.m., staff member C stated when a resident was assessed to have broken or decayed teeth it would be care planned. Review of resident #20's care plan, dated 9/12/24, lacked any documentation related to broken or decayed teeth or dental services.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to identify and assess wheelchair positioning needs for 1 (#20) of 12 sampled residents. This deficient practice caused the resident discomfort due to a poor fitting wheelchair. Findings include: During an interview on 12/2/24 at 3:08 p.m., resident #20 stated her wheelchair was too narrow, and the oxygen tank was positioned on the back of her wheelchair causing her discomfort. During an interview on 12/3/24 at 10:12 a.m., when asked if she had informed anyone of the pain, resident #20 stated she had informed the CNAs. During an interview on 12/4/24 at 11:23 a.m., staff member E said she had not had any communication or awareness of resident #20 caused by her poorly fitted wheelchair. During an interview on 12/5/24 at 8:16 a.m., staff member L stated resident #20 had informed her of pain from the position of the oxygen tank on her wheelchair. Staff member L stated she had informed the maintenance department regarding the resident's wheelchair. During an interview on 12/5/24 @ 8:47 a.m., staff member K stated,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident received proper foot care for 1 (#20) of 12 sampled residents. The deficient practice resulted in the resident experiencing pain due to a callus. Findings include: During an interview on 12/2/24 at 3:08 p.m., resident #20 stated she had pain in her left foot because of a callus. Resident #20 stated the facility had done nothing about it. Review of resident #20's progress note, dated 9/6/24, showed, . There is a callus located at mid plantar surface of the left foot. The foot clinic has been treating the callus most recently and resident states they wanted [podiatrist name] to evaluate the residual callus . During an observation on 12/4/24 at 8:25 a.m., there appeared to be a callus on the bottom of resident #20's left foot. Review of resident #20's physician order, dated 9/9/24, showed . Podiatry appointment/consult for callus on pad of L foot . During an interview on 12/4/24 at 11:14 a.m., staff member D stated she scheduled resident appointments after the doctor entered an order for a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure an as needed antipsychotic medication was limited to 14 days unless evaluated by the physician, and reordered, for 1 (#29) of 5 sampled residents reviewed for unnecessary medications. Findings include: During an observation and interview on 12/3/24 at 8:53 a.m., resident #29 was sitting in her room. She stated she liked to clean and cook. Resident #29 stated she knew she was not at home and did not know why. Resident #29 stated she lived alone prior to coming to the facility. Review of resident #29's EHR showed the resident was admitted to the facility on [DATE], with diagnoses of dementia with other behavioral disturbance, anxiety, and depression. Review of resident #29's physician orders, dated 9/20/24, showed an order for olanzapine 2.5 mg twice daily, as needed, for agitation. The order did not contain a duration or stop date. Review of resident #29's MAR, dated September of 2024, showed the resident received six doses of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to discard numerous containers of Half and Half stored in the facility's walk-in cooler, by the use by date. Findings include: During an observation on 12/4/24 at 8:05 a.m., 11 cartons of Half and Half, with a use by date of 12/3/24, were observed on the top shelf, to the right of the entrance, in the walk-in cooler. During an observation on 12/5/24 at 8:07 a.m., eight cartons of Half and Half, with a use by date of 12/3/24, were observed on the top shelf, to the right of the entrance, in the walk-in cooler. During an interview on 12/5/24 at 8:09 a.m., staff member I said dairy products should have been discarded by the use by date.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure residents were screened for the pneumococcal vaccines (Prevnar 13, Prevnar 20, and PPSV23), and failed to offer or obtain a declination for the vaccines, for 2 (#s 16 and 27) of 5 residents sampled for immunizations (influenza, COVID-19, and pneumococcal). Findings include: 1. Review of resident #27's vaccination history, not dated, failed to show the resident received any pneumococcal vaccines. During an interview on 12/5/24 at 9:27 a.m., staff member J stated she had only been responsible for resident immunizations for two months. Staff member J stated she did not have any other information regarding the offering, receipt, or declination of any of the pneumococcal vaccinations, since the resident's admission to the facility, on 10/30/23. 2. Review of resident #16's vaccination history, not dated, showed the resident received the Prevnar 13 vaccine on 1/14/20. The history form failed to show either the Prevnar 20 or the Pneumovax 23 was offered, given, or declined by the resident or their representative. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-12-06 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility staff failed to complete proper hand hygiene during resident medication pass, properly wear masks during a facility outbreak of COVID-19, and sanitize a mechanical lift after resident use, prior to storing. This deficient practice has the potential to spread infection to all residents in the facility. Findings include: During an observation and interview on 12/5/23 at 8:46 a.m., staff member R was observed passing medication to multiple residents without performing hand hygiene between residents. Staff member R said she knows she was not good about performing hand hygiene and should be either hand sanitizing or doing a full wash with soap and water. During an observation on 12/5/23 at 8:05 a.m., staff member P entered the dining room, no hand hygiene was completed upon entering the dining room, and staff member P had her mask was positioned below her nose. Staff member P left the dining room at 8:06 a.m. No hand hygiene was completed. During an observation on 12/5/23 at 8:07 a.m., staff member P walked back into the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-12-06 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have an antibiotic stewardship program in place. This deficient practice had the potential to affect all residents residing in the facility. Findings include: During an interview on 12/4/23 at 2:06 p.m., staff member A stated the facility was in outbreak status for COVID-19. Staff member A stated no residents tested positive, but one staff member was positive. During an interview on 12/4/23 at 3:06 p.m., staff members A and B stated they would be the back up for the infection prevention program. Staff members A and B were unsure how staff member H was tracking antibiotics, or what kind of criteria or programs she used. Staff member A stated they did not have a current antibiotic stewardship program and staff member H was in the process of implementing one. A review of a facility document titled, Infection control: Antimicrobial stewardship Program (ASP), was in draft form and had not been approved by the QAPI comittee or the facilities Board of Directors for use at that time. During an interview on 12/6/23 at 11:45 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-06 · tag F0604 — failed to not use physical restraints improperly — pattern
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility staff failed to keep residents free from physical restraints for 3 (#s 12, 28, and 36) of 19 sampled residents. This deficient practice caused the residents the inability to move independently. Findings include: 1. During an observation on 12/4/23 at 3:33 p.m., resident #36 was in her room sitting in a recliner. Resident #36 was trying to get out of her recliner and was yelling out. During an observation on 12/4/23 at 4:25 p.m., resident #36 was sitting in a high-back, reclining type wheelchair. Resident #36 had a seatbelt across her lap. During an observation on 12/5/23 at 8:45 a.m., resident #36 was sitting in her wheelchair with a seatbelt fastened across her lap, by the nurse's station. Resident #36 was trying to unlock her wheelchair brakes and climb over the side of her wheelchair. Resident #36 was unable to release the seatbelt on her own. During an interview on 12/5/23 at 8:47 a.m., staff member M stated the seatbelt was to help keep resident #36 in her wheelchair, so she did not fall. Staff member M stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-06 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to complete a thorough investigation involving elopement for 2 (#s 19 and 26); and falls for 1 (#36) of 19 sampled residents. This deficient practice failed to included interventions to prevent further elopements or falls, root cause analysis, or staff education. Findings include: 1. A review of a Facility Reported Incident, dated 11/3/23 showed, Incident Description: 0742 resident had left the dining room after breakfast attempted to open the boiler room door, [NAME] room door and shower room door, proceeded to the South hall attempted to open the interior boiler room door in south hall than tried to open the south door exit and proceeded out to the smoking area. resident was found by staff 0750 at the boiler room exterior exit after his wheelchair became stuck. staff alerted by dining room staff that resident was seen through the dining room windows prior to becoming stuck, but no nursing staff was notified. Charge nurse was notified of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-06 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement a baseline care plan within 48 hours of resident admissions for 3 (#s 33, 36 and 142) of 19 sampled residents. This deficient practice had the potential for the residents not to receive the required care needed. Findings include: 1. During an interview on 12/6/23 at 13:20 p.m., staff member B stated, The baseline care plan for [resident #33] is the Kardex and CNA care sheets. During an interview on 12/5/23 at 11:10 a.m., NF2 stated she did not recall anybody asking her about how to care for resident #33 on admission. NF2 stated it was not until later in the month at a care planning meeting where she was asked questions about resident #33. 2. During an interview on 12/6/23 at 13:20 p.m., staff member B stated, The baseline care plan for [resident #36] is the Kardex and CNA care sheets. On 12/5/23 at 11:07 a.m., a call was placed to resident #36's POA. No call back was received prior to the end of the survey. Baseline care plans were requested for resident #33 and #36. An untitled, undated document…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-06 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to complete a person-centered, comprehensive care plan for 2 (#s 3 and 29) for UTI and indwelling catheter interventions; interventions for repeated falls for 1 (#17); and elopement interventions for 1 (#26) of 19 sampled residents. Findings include: 1. During an observation on 12/5/23 at 8:06 a.m., resident #29 was seated in his recliner, in his room, the door to the room was open over halfway. Resident #29 was only wearing a shirt. During an observation and interview on 12/5/23 at 8:22 a.m., resident #29 was seated in his recliner, in his room. He was awake and had a foley catheter draining to a large drain bag. Resident #29 said he had been waiting for someone to come change out his catheter drain bag so he could get dressed and go to breakfast with his wife. During an interview on 12/5/23 at 8:29 a.m., staff member R said resident #29 was waiting for his catheter drain bag to be changed out to a leg bag for day use. Staff member R would let the CNA know so it could be switched to a leg bag. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-06 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to revise and implement new focus, goals, and interventions on care plans for 7 (#s 1, 12, 17, 19, 28, 33, and 36) of 19 sampled residents. Findings include: 1. During an observation on 12/4/23 at 3:41 p.m., resident #28 was wearing a blue vest type device. The device crisscrossed her back, and the straps going over her shoulders were hooked around the handles of her wheelchair. This device prevented the resident from rising out of her wheelchair. The releases for the device which resemble lift and release seatbelt catches were behind her. Resident #28 could not release the device on her own. During an observation on 12/5/23 at 8:20 a.m., resident #28 was wheeling herself past the nurse's station. She was not wearing her restraint device. During an observation on 12/6/23 at 8:40 a.m., resident #28 was wearing the restraint device at breakfast. During an observation on 12/6/23 at 9:11 a.m., resident #28 was brought to the unit from the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to keep residents safe from falls for 2 (#s 12 and 142); and elopements for 2 (#s 19 and 26) of 19 sampled residents. Findings include: 1. During an observation on 12/6/23 at 9:16 a.m., resident #12 was seated in a wheelchair. She was wearing a seatbelt. Staff member G and staff member J were putting foot rests on the wheelchair resident #12 was seated in. The resident repeatedly tried to stand up from the wheelchair. During an interview on 12/6/23 at 9:22 a.m., staff member I said the doctor ordered the wheelchair and the seatbelt for resident #12 because of her recent falls. Review of resident #12's nursing progress notes showed: - 12/4/23 at 3:25 p.m., Rt (resident) was found sitting on their floor next to their bed alert and w/o (without) injuries. Assisted to their feet and then to couch to rest. - 12/4/23 at 10:47 a.m., At 1030 (10:30 a.m.) resident was walking over to her couch and tripped over her baby doll stroller in her room. -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, facility staff failed to identify and address dignity concerns for 1 (#16) of 19 sampled residents. Findings include: During an observation on 12/4/23 at 1:50 p.m., staff member I and staff member G were in the process of completing peri-care for resident #16. Resident #16 was lying on her right side; staff member G was in front of her, and staff member I was behind resident #16. Both staff members spoke to the resident, covered the resident with her comforter, and left the room. The staff members did not put a brief or pants on resident #16 prior to leaving the room. During an interview on 12/4/23 at 1:52 p.m., resident #16 said she did not like not having bottoms on when she was in bed. Resident #16 said she had a couple of sores on her bottom, and staff would leave her in bed with no bottoms on. During an interview on 12/6/23 at 3:37 p.m., staff member B said she was not aware resident #16 was embarrassed to not have bottoms on when she was in bed. Staff member B said staff left resident #16's bottoms off in order to leave the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-06 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to accuately code a restraint on a resident's Minimum Data Set for 1 (#36) of 19 sampled residents. Findings include: During an observation on 12/4/23 at 4:25 p.m., resident #36 was seated in a high-backed, reclining type wheelchair. Resident #36 had a seatbelt across her lap. A review of the Significant Change Minimum Data Set, with an ARD of 10/3/23, showed: Resident #36 was not coded for any type of restraint in section P. During an interview on 12/6/23 at 1:05 p.m., staff member B stated the restraint should have been coded on the MDS. A review of a facility document titled, POINT CLICK CARE CP & MDS, with a revision date of 2/1/22, showed: . The guidelines for the resident assessment are consistent with the requirements for the State-specified Resident Assessment Instrument (RAI) .

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-06 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide on-going daily care and monitoring of indwelling urinary catheters based on recommended standards, which increased the risk of catheter associated urinary tract infections for 2 (#s 3 and 29) of 19 sampled residents. Findings include: During an interview on [DATE] at 8:38 a.m., staff member L said she was not sure who was responsible for indwelling catheter assessments for residents. She thought it might be the treatment nurse but staff member B would be able to answer who was responsible. During an interview on [DATE] at 9:19 a.m., staff member G said she was not sure who does the catheter assessments and documents them in the resident chart. Staff member G said she had never documented an assessment for a resident with an indwelling catheter and assumed the treatment nurse would do the assessment and it would be documented on the TAR. Staff member G reviewed resident #3's TAR and the foley catheter irrigation had not been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-06 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to label a vinegar bottle with the date opened, the mixture concentration, and the individual mixing the concentration for 1 (#29) of 19 sampled residents. Findings include: During an observation and interview on 12/6/23 at 1:24 p.m., staff member I said catheter care was provided for resident #29 when the foley drain bag was changed over to a leg drain bag and the large drain bag was rinsed. A gallon of irrigation was sitting in a plastic basin next to the toilet and on the floor. The gallon container had no lid, was not dated, no initials were present, no solution concentration was written on a label, and the only label was for vinegar. The gallon was ¼ full. Staff member I did not know what the solution concentration was or who had mixed the solution for irrigation. During an interview on 12/6/23 at 2:15 p.m., staff member G said she was not familiar with the protocol for the urine drain bag mixture. Staff member G said she did not know if the vinegar was diluted to flush the bag or if it was full strength. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$28,243 in federal fines across 1 penalty.

  • $28,243 — penalty dated 2026-02-05

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleSince
KLEINJAN, ARTHURIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICERsince 01/01/1984
FRIEDE, DANNYIndividualCORPORATE DIRECTORsince 01/01/2008
OVERCAST, DENNYIndividualCORPORATE DIRECTORsince 01/01/2009
NESSLAR, HEATHERIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/29/2014
ROBERTSON, CARLEYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/01/2013
SHACKELFORD, REBECCAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/02/2019

CMS files one row per role, so the 10 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$3.7M
Net patient revenuemost recent cost report
-8.9%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 53%Medicare 0%Other / private 46%

A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$297per resident / day
operating cost
$9,034per month
≈ monthly operating cost
$273per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Montana Medicaid page.

Typical monthly cost in Montana
$8,973/mo
Nursing home (semi-private)
$9,581/mo
Nursing home (private)
$6,075/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 275127. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-29, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next