Awe Kualawaache Care Center
10131 S Heritage Rd, Crow Agency, MT 59022 · For profit - Individual · 40 certified beds · (406) 638-9111 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a strong health-inspection score (5/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Jul 2024
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (18) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its facility-reported quality-measure rating is low (1/5)
- nursing-staff turnover (62%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 5 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 1 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 1 of 5 |
| Long-stay residentspeople who live here | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 31.4% | 18.7% | 15.4% | worse |
| Long-stay residents who lose too much weight | 8.1% | 6.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.6% | 2.1% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.1% | 2.9% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 5.6% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 6.9% | 0.6% | 0.1% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 2.3% | 4.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 43.0% | 17.2% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 3.5% | 15.8% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 93.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 9.2% | 6.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 21.4% | 24.1% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 32.2% | 20.4% | 17.1% | worse |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Staffing
How full it usually is: this home is certified for 40 beds and averages 23.7 residents a day — about 59% occupied, or roughly 16 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.08 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.41 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.453 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.41 hrs/resident/day on weekends vs 4.36 on weekdays — 22% thinner on weekends — a notable drop. RN hours go from 1.59 to 0.96 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 62% is well above the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
18 citations, most serious first. The 10 most serious are shown; the remaining 8 are one tap away and print in full.
- Potential for harm · D2026-06-04 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement a care plan intervention for foam heel protection intended to prevent skin breakdown for 1 (#3), which increased the risk for recurrence of pressure related skin breakdown for a resident with a history of pressure ulcers to both heels, and the facility staff failed to revise and implement a comprehensive, person-centered care plan to address the use of a high-risk anticoagulant medications, and interventions necessary to monitor for and minimize potential adverse consequences, which increased the risks for unrecognized adverse consequences, including bleeding complications associated with anticoagulant use, for 1 (#5) of 14 sampled residents. Findings include:1. During an observation on 6/1/26 at 4:34 p.m., resident #3 was observed lying in bed without foam heel protection boots on either foot.During a second observation on 6/3/26 at 1:25 p.m., resident #3 was again observed lying in bed without foam heel protection boots in place.During an interview on 6/3/26 at 12:58 p.m., staff member D said…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on the interview and record review, a facility staff member failed to notify nursing staff of a resident's initial fall for the immediate assessment to be completed by the nurse to determine the resident's clinical condition or if there were injuries after the fall, and the staff member failed to follow the fall program policies and procedures related to fall reporting, for 1 (#10) of 14 sampled residents. Findings include:Review of a facility-reported incident, submitted to the State Survey Agency on 4/23/26, showed resident #10 was found on the floor in his room by a nurse aide. Resident #10 stated he had a fall from his wheelchair. Nursing staff assessed resident #10 and transferred him via Hoyer lift to his wheelchair. The provider and director of nursing were notified, and the provider ordered that resident #10 be transported via ambulance to the local hospital's emergency room for evaluation. Review of the facility reported incident's investigative findings, dated 4/27/26, showed resident #10 was found on the floor after a fall in the morning on 4/22/26 at 9:02 a.m.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a fortified diet was implemented as ordered for a resident who was at risk for weight loss for 1 (#2) of 14 sampled residents. This failure increased the risk for the resident's continued weight loss and compromised nutritional status. Findings include:During an interview on 6/1/26 at 5:08 p.m., resident #2 reported she has lost weight since she was admitted to the facility. Resident #2 stated staff member D spoke to her regarding weight loss and encouraged her to eat foods she preferred.During an observation and interview on 6/3/26 at 8:14 a.m., resident #2's breakfast meal tray card did not identify the resident as requiring a fortified diet. Staff member H said he was unaware that resident #2 had experienced weight loss and was unaware of any interventions related to the resident's nutritional status.During an interview on 6/3/26 at 8:43 a.m., resident #2 said she was supposed to receive extra butter with meals due to her weight loss; however, staff frequently forgot to provide it.During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-04 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure monitoring was in place for a resident for adverse consequences associated with the use of an anticoagulant medication that increased the risk of unrecognized adverse drug consequences and complications associated with anticoagulant therapy, for 1 (#5) of 14 residents sampled. Findings includeDuring an interview on 6/2/26 at 10:24 a.m., resident #5 said she was taking a blood thinner because staff suspected she had a blood clot.During an interview on 6/2/26 at 2:52 p.m., staff member P stated that when a resident received an anticoagulant medication, staff monitored for signs of bleeding and ensured the required laboratory work was completed. Staff member P stated that monitoring would be documented in the resident's medical record progress notes.During an interview on 6/2/26 at 2:55 p.m., staff member J said she was unsure what monitoring was required for a resident receiving an anticoagulant medication. After consulting staff member P, staff member J stated that staff should watch for signs such as bleeding gums…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-04 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff kept a urinary catheter drainage bag off the floor for 1 (#35); and failed to ensure oxygen tubing was changed to prevent contamination of respiratory equipment for a resident who was dependent upon oxygen for 1 (#2) of 14 sampled residents. Findings include: 1. During an observation on 6/4/26 at 7:43 a.m., staff member N entered resident #35's room to administer morning medications. Resident #35 had urinary catheter tubing extending down from his bed ending in a covered bag, which was on the floor. Staff member N helped resident #35 adjust in bed to sit up for taking medications. Staff member N administered oral and ophthalmic medications. Staff member N was moving away from resident #35's bedside to exit the room when this surveyor pointed out the catheter bag on the floor, so the placement of the bag could be corrected. During an interview on 6/4/26 at 9:59 a.m., staff member M stated that nursing staff were to keep urinary catheter bags, used by residents, off the floor. Staff member M stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-05-08 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure the infection preventionist was properly trained; failed to ensure the safety measures were in place to prevent the growth of a waterborne illness (such as Legionella); failed to identify appropriate Transmission-Based Precautions for a resident with Clostridioides difficile (C. diff) for 1 (#178); and staff member D failed to adhere to proper infection control practices related to not performing hand hygiene between doffing and donning gloves, while performing wound care for 1 (#22) of 20 sampled residents. These deficient practices had the potential to affect all residents in the facility increasing the risk for infections overall. Findings include: 1. Infection Prevention During an interview on 5/7/25 at 2:29 p.m., staff member E stated they did not feel they had received the proper education that was required for their position. Staff member E stated hand hygiene audits were completed weekly, but they did not keep record of these audits. Staff member E stated PPE audits were completed weekly as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-08 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to notify the State Ombudsman Office when a resident was transferred to the hospital and failed to provide the resident with contact information for the State Ombudsmans Office for 3 (#s 13, 127, and 177) of 20 sampled residents. This deficient practice left the residents without an advocate related to the transfers in the event there were concerns. Findings include: During an interview on 5/5/25 at 2:56 p.m., NF1 stated, I am concerned the facility is not notifying the Ombudsman Office when they transfer someone to the hospital or when a resident is discharged . This is leaving them without an advocate during that time. During an interview on 5/7/25 at 1:25 p.m., staff member G stated we did not let the ombudsman know resident #177 was discharged because the facility was not aware the local hospital sent him to a larger hospital. During an interview on 5/8/25 at 8:07 a.m., NF1 stated, I am not notified when someone is transferred or discharged from the facility. During an interview on 5/8/25 at 8:45 a.m., staff member G…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-12-04 · tag F0604 — failed to not use physical restraints improperly — isolatedEnsure that each resident is free from the use of physical restraints, unless needed for medical treatment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, a resident was acting out aggressively, and the staff restrained the resident for a Period of Imminent Danger to the Safety and Well being of others, and failed to ensure the required steps were taken to address the emergency restraint immediately after it occurred, or for future events in which a restraint may have been needed for this resident, for 1 (#2) of 1 sampled resident. Findings include: A review of a facility-reported incident, dated 11/11/24, revealed the following: On 11/13/24, at approximately 4:30 p.m., a personal care attendant (PCA) reported to the administrator-in-training that she had sustained an injury on 11/11/24, while assisting the charge nurse and other staff in physically restraining resident #2. During the investigation staff reported on 11/11/24, around 10:00 a.m., the charge nurse directed staff to physically restrain resident #2, due to the resident exhibiting physical aggression toward staff, and other residents. This restraint was implemented to allow the charge nurse to administer an intramuscular injection of an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-04 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to update a resident's individualized care plan for personal preferences related to communication and the provision of ADL care from male staff who had the ability to speak the resident's native language. When male staff assisted the resident, and used the resident's native language when communicating, the resident would exhibit less agitation and aggression, for 1 (#2) of 7 sampled residents. Findings include: During an observation and interview on 12/3/24 at 2:45 p.m. resident #2 was observed sitting in his wheelchair speaking his native language with staff member H. Resident #2 appeared happy, smiling at times, and responsive during the interaction. Resident #2 stated he preferred male staff who spoke his Crow language to care for him stating, white people are okay. During an interview on 12/3/24 at 2:55 p.m., staff member H stated resident #2 preferred male staff to care for him who speak his native Crow language. Staff member H stated resident #2 was less aggressive and more compliant with daily care with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-12-04 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, facility failed to ensure all nursing staff working with a resident who exhibited aggressive behaviors towards others, was educated to the extent necessary and competent to provide services for the resident's needs to be met for behaviors and use of restraints; and to ensure restraint use was utilized properly for resident safety, in the event of an emergency situation; and failed to ensure all staff working with the resident when a restraint was applied had necessary training for physicial restraint use, for 1 (#2) of 7 sampled residents. The deficient practice resulted in a resident being physically restrained for up to one hour without nursing oversight. Findings include: A review of a facility-reported incident, dated 11/11/24, showed the following information: On 11/13/24, at approximately 4:30 p.m., a personal care attendant (PCA) reported to the administrator-in-training that she had sustained an injury on 11/11/24, while assisting the charge nurse and other staff in physically restraining resident #2. During the facility's investigation,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 8 citations
- Potential for harm · E2024-07-30 · tag F0838 — failed to assess facility resources and resident needs — patternConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to review and update the facility assessment to include the care required by the resident population considering the types of diseases, conditions, physical and cognitive disabilities, overall acuity, and other pertinent facts that are present within that population for residents with behavioral health needs. This practice had the potential to affect residents with behavioral health needs admitted to the facility. Findings include: During an interview on 7/29/24 at 3:58 p.m., staff member H stated resident #2 required a one-to-one sitter related to behaviors. Staff member H stated the facility was waiting for a psychological evaluation to be done. Staff member H stated staff member J was responsible for setting up the psychological evaluations. Staff member H stated, [Resident #2] deserves to be in a place that is more equipped to take care of behavior patients. I'm afraid to say it, but if we don't get her somewhere, it's (staff to resident abuse) going to happen again. We are not equipped to care for her. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-30 · tag F0949 — failed to train staff on dementia and abuse — patternProvide behavior health training consistent with the requirements and as determined by a facility assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide behavioral health training for staff; consistent with the needs of the residents in the facility for 2 (#s 2 and 3) of 4 sampled residents. Findings include: During an observation and interview on 7/29/24 at 1:17 p.m., resident #2 was lying in bed diagonally, watching the television. Staff member C was sitting in a chair next to resident #2's bed looking at a personal cell phone. Staff member C stated she was the sitter for resident #2. Staff member C stated she was to document every 15 minutes what resident #2 was doing, and follow her if she left her room. Staff member C stated she was not aware of any behaviors resident #2 had in the past, and no one told her what she should do if resident #2 had behaviors. Staff member C stated she, . would try to go find the Director of Nursing if something happened. Staff member C stated she had not been trained on how to handle behaviors. During an interview on 7/29/24 at 1:25 p.m., staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-30 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to prevent resident abuse in the form of a physical altercation with a staff member for 1 (#2) of 4 residents sampled. Findings include: Review of resident #2's nursing progress notes, dated 7/22/24, showed, Resident and her assigned one on one CNA in the door way to the dining room. CNA has residents hands behind her back pulling on her in an aggressive manner. Holler for CNA and security to help. CNA pulled resident to the floor with her hands still behind her back . [sic] During an interview on 7/29/24 at 1:20 p.m., staff member A stated when the staff to resident altercation had been reported to her, she came to the facility to review the security footage and began investigating the incident. Staff member N was removed from the shift, and later terminated. Staff member A stated through interviews the facility learned staff member N was easily angered and had been a bully. During an observation on 7/29/24 at 2:45 p.m., the security camera footage, dated 7/22/24, showed resident #2 walking into the dining room…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-30 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to assess for the root cause or triggers of behavioral outbursts for 1 (#2); and failed to provide the behavioral health services outlined in a PASRR Level II for 1 (#4) of 4 sampled residents. Findings include: 1. Review of resident #2's nursing progress notes, dated 6/29/24 - 7/30/24, showed the resident had been assigned a 1:1 sitter after a pattern of agitation and aggression towards other residents and staff including: - 6/29/24 Assaulting another resident and being sent to [Clinic Name 2] emergently for a psychiatric evaluation. - 7/1/24 Pacing and agitation resulting in a phone call to the physician for a one-time medication order. - 7/2/24 Cursing and yelling at her 1:1. - 7/11/24 Kicking at another resident seated in her recliner. - 7/22/24 Charging and punching her 1:1. During an interview on 7/30/24 at 9:11 a.m., staff member A stated there were no root cause assessments done to identify trends or triggers related to resident #2's incidents. Staff member A stated it did not appear anyone was looking at the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-30 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure prn psychotropic drugs were limited to 14 days or had documented rationale for extended prn usage; and failed to ensure prn anti-psychotic drugs were limited to 14 days and not renewed unless the attending physician or prescribing practitioner evaluated the resident for the appropriateness of the medication for 1 (#2) of 4 sampled residents. Findings include: Review of resident #2's MAR, dated July 2024, showed the resident had prn orders for: 1. Ativan 1mg give 1 tablet by mouth every 8 hours as needed for agitation. There was a start date of 7/1/24. The resident had received this dose seven times for the month of July. There was no physician documentation detailing the resident's need for continued prn dosing of this medication. There was no stop date listed. 2. Olanzapine 2.5mg give 2.5mg by mouth every 6 hours as needed for depression. There was a start date of 7/1/24. The resident had received this dose twice for the month of July. There was no physician documentation of an evaluation to extend the prn dosage…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-25 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to revise and update a care plan for 1 resident (#26) of 17 sampled residents. Findings include: Review of resident #26's electronic medical record, dated 12/29/23, showed the resident had a chronic non-pressure ulcer of the right lower extremity. The physican order, dated 1/4/24, showed the right lower leg was to be cleaned with normal saline and patted dry, then staff were to apply Gentamicin ointment on the wound, and ABD pads and wrap with Kerlix, and cover with Tubi grip. Resident #26's care plan failed to show interventions related to any wound care treatment to resident #26's right lower extremity. Review of resident #26's nursing progress note, dated 1/31/24, showed the resident was seen in the emergency room due to excess fluid retention. The emergency room physician instructed the facility to weigh resident #26 daily. The facility failed to update the resident's care plan interventions to include daily weights. During an interview on 4/23/24 at 1:49 p.m., staff member D stated care plan conferences were not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-25 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the nurse competencies and skills set was sufficient to provide services for resident care, which included wound care services, for 1 (#26) of 2 sampled residents with wounds. Findings include: Review of resident #26's electronic medical record showed an admission diagnoses of diabetes Type 2 with other skin ulcer, and non-pressure chronic ulcer of other part of right lower leg. The physician admission order, dated 12/29/23, included an order for Gentamicin Sulfate ointment to be applied to the affected area once a day. Resident #26's physician order did not show which skin wound was to be treated. Review of resident #26's treatment record for December 2023, showed there were initials showing the wound treatment was not completed on 12/29/23, 12/30/23, and 12/31/23. Resident #26's medical record failed to show why the treatments were not completed. Review of resident #26's medical records from 12/29/23 through 12/31/23, failed to show a medical provider was contacted to obtain or clarify wound care orders. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2024-04-25 · tag F0851 — patternElectronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to accurately submit Payroll Based Journal (PBJ) data for RN coverage, eight consecutive hours per day for five days and 24-hour licensed nurse coverage for 25 days in Quarter One of Fiscal Year 2024. The failure to have a RN on duty increased the risk of negative resident outcomes for any resident needing RN services. Findings include: Review of the Quarter One, [NAME] report, for Fiscal Year 2024, dated 4/16/24, showed: No RN Hours for the following dates: 10/07/23, 10/15/23, 10/21/23, 11/11/23 and 12/31/23. Failed to have Licensed Nursing Coverage 24 Hours/Day for the following dates: 10/1/23, 10/7/23, 10/11/23, 10/21/23, 10/22/23, 10/28/23, 10/31/23, 11/3/23, 11/4/23, 11/10/23, 11/11/23, 11/12/23, 11/15/23, 11/17/23, 11/18/23, 11/25/23, 11/26/23, 12/3/23, 12/6/23. 12/7/23, 12/13/23, 12/14/23, 12/21/23, 12/30/23, and 12/31/23. Review of employee timecards showed RN hours for the following dates: 10/07/23, 10/15/23, 10/21/23, 11/11/23, and 12/31/23. Review of employee timecards showed Licensed Nurse coverage for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| CROW TRIBE OF INDIANS | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 04/01/1998 |
| LITTLE LIGHT, PAUL | Individual | W-2 MANAGING EMPLOYEE | — | since 05/15/2015 |
| HEALTH MANAGEMENT SERVICES, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | since 03/10/2010 |
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
What families pay in MT
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Montana Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 275153. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-04, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.