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Brendan House

350 Conway Dr, Kalispell, MT 59901 · Non profit - Corporation · 110 certified beds · (406) 751-6500 Medicare & Medicaid certified

Call the home — (406) 751-6500 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0609, F0610) — most recent Jul 20253 actual-harm citations$92,755 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (5/5)
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (31) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $92,755 in federal fines (most recent 2025-07-17)
  • its payroll-based staffing score sits well above its independent inspection score
  • its facility-reported quality-measure rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 1 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1550 U S 93 · (406) 756-3222 · Call to confirm hours
Pharmacy
200 Conway Dr · (406) 751-7600 · Call to confirm hours
Grocery
1097 US Highway 2 W
Park
215 Hawthorn Ave · (406) 758-7718 · Typically dawn to dusk
Place of worship
1225 US Highway 93 N · (406) 752-7021

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased26.7%18.7%15.4%worse
Long-stay residents who lose too much weight7.8%6.2%5.4%worse
Long-stay residents with a catheter left in their bladder5.2%2.1%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.0%2.9%2.0%better
Long-stay residents with depressive symptoms5.1%5.6%6.5%better
Long-stay residents who were physically restrained0.3%0.6%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury6.5%4.4%3.3%worse
Long-stay residents whose ability to walk worsened23.1%17.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication19.9%15.8%18.9%typical
Long-stay residents given the seasonal flu vaccine95.4%93.6%95.3%typical
Long-stay residents with pressure ulcers11.5%6.3%4.7%worse
Long-stay residents with worsening bladder/bowel control25.7%24.1%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table22.0%20.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication3.7%1.2%1.4%worse
Short-stay residents given the seasonal flu vaccine91.2%73.8%79.4%better
Short-stay residents rehospitalized after admission20.3%19.2%22.6%better
Short-stay residents with an outpatient ER visit19.0%14.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.131.381.67better
Long-stay outpatient ER visits per 1,000 resident days1.832.161.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

57.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 254 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

57.4%U.S. median 51.5%
Got home and stayed home
8.4%U.S. median 10.7%
Went back to hospital
48.4%U.S. median 56.6%
Met the expected recovery
0.28U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 48.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 225 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.28 therapist hours per resident per day in 2026Q1 — more than 42% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF57.4%CMS range 51.4–63.051.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.4%CMS range 6.0–11.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge48.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge46.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge39.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.4%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.2%CMS range 3.2–8.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.771.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.28
RN hours/ resident / day
0.65
LPN hours/ resident / day
2.67
Aide hours/ resident / day
4.60
Total nurse hours/ resident / day
1.00
RN hoursweekends
56.1%
Total nursing turnover
56.4%
RN turnover

How full it usually is: this home is certified for 110 beds and averages 92.3 residents a day — about 84% occupied, or roughly 18 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.60 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.28 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.67 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.18 hrs/resident/day on weekends vs 4.77 on weekdays — 12% thinner on weekends. RN hours go from 1.40 to 1.00 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 56% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

16
deficiencies at the latest standard inspection (2025-07-17)
8
at the previous standard inspection (2024-08-29)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

31 citations, most serious first. The 13 most serious are shown; the remaining 18 are one tap away and print in full.

  • Actual harm · Gcited before2025-07-17 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to prevent a severe weight loss in 1 (#5); and the facility failed to complete weekly weights for four weeks, on a new admission for 1 (#87) of 6 sampled residents for nutrition. Findings include:1. During an interview on 7/16/25 at 3:13 p.m., staff member D stated all physicians were notified when a resident was brought to NAR (Nutrition at Risk). Staff member D stated she could not write nutrition orders, but she could order supplements. Staff member D stated weights were supposed to be obtained the first weekend of the month. Staff member D stated she pulled reports on resident weights the following week. Staff member D stated the staff also sent a message if the resident had weight loss. Staff member D stated resident #5 was being followed by NAR, was receiving chocolate glucose control supplement, and Juven. Staff member D stated resident #5 had a significant decline related to progressing dementia. Staff member D stated care plans were updated quarterly, annually, and on admission. Staff member D stated if…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-09-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prevent and provide services necessary to promote healing on one facility acquired pressure ulcer for 1 (#62), and the wound was Unstageable, tunneling, and difficult to heal, of 23 sampled residents. Findings include: During an observation on 9/12/23 at 9:28 a.m., resident #62 was in his bed in low fowler's position (head slightly elevated), with no positioning devices or pillows except one pillow under his head. During an observation at 9/12/23 at 2:08 p.m., resident #62 was in his bed in low fowler's position, with no positioning devices or pillows except one pillow under his head. During an observation on 9/12/23 at 2:18 p.m., staff members I, L, and N entered resident #62's room to complete wound care, and check and change the resident's brief. Resident #62 was in low fowler's position. Staff member I removed the sacrum wound dressing, and found feces up to, and in, the sacrum wound. The sacrum wound was cleaned and measured, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-09-14 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain an adequate nutritional status for 1 (#62), resulting in a severe weight loss; and failed to provide a physician ordered therapeutic diet for 1 (#66) of 23 sampled residents. 1. During an observation on 9/12/23 at 9:22 a.m., resident #62 was in his bed in low fowler's position (head slightly elevated) and stated he was unable to reach his water on the bedside table. During an observation and interview on 9/12/23 at 2:09 p.m., staff member L was in resident #62's room assisting with a bed bath and wound dressing change. Staff member L stated resident #62, is not wanting food lately but loves the shakes, boost, I think. So, I offered him a bite of strawberries but he said no earlier. He drank the shake. He didn't eat last night either. He eats independently, but he's my buddy so I come and encourage him. During an observation on 9/13/23 at 7:57 a.m., resident #62 was in bed, in low fowler's position, with a pillow under the right shoulder to the hips, facing the wall. There were no pillows between his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-17 · tag F0554 — pattern
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to obtain evaluations and provider orders for residents to self-administer medications for 4 (#s 28, 40, 90, and 93) of 11 residents sampled for self administration capabilities. Findings include:1. During an observation and interview on 7/16/25 at 12:55 p.m., resident #90 was lying in bed with her nebulizer running, and the nebulizer mouthpiece was under her blanket. Resident #90 stated she tried to hold the nebulizer up to her mouth but was busy on her cell phone looking for something and became tired. Resident #90 appeared to be short of breath and was coughing throughout the interview. During an interview on 7/16/25 at 12:56 p.m., staff member L stated he usually set up the nebulizer, and resident #90 completed the nebulizer treatment on her own. Staff member L stated the nurses were responsible for filling out the self-administration of medication evaluation and requesting an order from the physician. Staff member L reviewed resident #90's paper chart and EHR, stating he could not find a self-administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-17 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement care planned assessments for seatbelt use for 1 (#1); failed to include pertinent resident care items including cardiac monitoring and CPAP settings into a comprehensive care plan for 2 (#s 12 & 19); failed to include focus, goals, or interventions on the comprehensive care plan for oxygen use and nutritional supplement use for 1 (#87); and failed to include ADL's and mobility on a comprehensive care plan for 2 (#s 30 and 87) of 43 sampled residents. Findings include:1. During an interview on 7/17/25 at 7:43 a.m. staff member G stated resident #12 had been moved to the pod in May, and she was currently working on her most recent MDS assessment to trigger care plan updates. Staff member G stated care plan updates were also ongoing as resident concerns developed, and this would trigger an update for additional devices or medications. Review of resident #12's hospital H&P, dated 2/20/25, showed the resident had been admitted for syncope and collapse, which resulted in the resident having a cardiac…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-17 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide food at an appetizing temperature for 1 (#47) of 6 sampled residents for nutrition; and failed to ensure kitchen staff were wearing hair restraints, or wearing them properly, during food preparations. This deficient practice had the increased the risk of food borne illnesses for those who received meals in the facility. Findings include:1. During observations and interviews on 7/14/25 at 4:19 p.m., this surveyor was escorted into the kitchen by staff member CC through open double doors in the propped open position; no signage requiring hair coverings was noted; staff member CC walked approximately ten feet into the kitchen without a hair restraint, and was asked if she needed a hair net, her reply was, “Do I need a hair net?” Staff member DD was preparing dinner plates with her hair in a bun and a hat on; the hair by both of her ears had fallen out and was not restrained. Staff member EE was preparing dinner plates with a hair net on which did not restrain her hair from her forehead back approximately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide dignity and privacy for a resident being transported to the shower room for 1 (#53); and failed to provide dignity and privacy for a resident in a dining room without bottoms on, with a catheter, and full catheter bag showing, for 1 (#2) of 3 sampled residents for dignity. This deficient practice resulted in resident #53 feeling embarrassed. Findings include:1. During an observation on 7/15/25 at 8:32 a.m., resident #2 was observed napping in the dining room, in a manual wheelchair, sitting on a chuck (disposable under pad). Resident #2 was facing the dining room and the unit entrance. Resident #2 had her clothing bottoms below her knees. Her catheter was visible, and the full catheter bag was facing outward, without a privacy cover on the outer side. Other residents and several staff were present. Staff weren't addressing the resident's dignity concerns for the visible catheter bag without the cover. During an interview on 7/17/25 at 10:58 a.m., staff member F stated she had been diligently trying…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-17 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to ensure the medical provider was notified of a resident's severe weight loss, for one (#6) of 43 sampled residents. This deficient practice did not allow the physician the opportunity to plan or implement weight loss interventions. Findings include: During an interview on 7/15/25 at 8:32 a.m., resident #6 stated she had lost 26 pounds in the last month or two and was not sure why her appetite had declined.Review of resident #6's electronic health record showed resident #6 weighed 308 pounds on 1/6/25 and 248 pounds on 7/16/25, which was a 19.51% loss over the past six months; and on 6/9/25 she [resident #6] weighed 276 pounds, which was a 10.14% loss over the past month.During an interview on 7/16/25 at 9:16 a.m., staff members Z and AA stated resident #6 was independent with feeding herself, and they were not sure why resident #6's appetite was declining. Staff members Z and AA stated resident #6's son and daughter-in-law were aware of the weight loss. During an interview on 7/16/25 at 1:52 p.m., staff members AA and BB…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to provide residents access to grievance forms and the opportunity to file grievances anonymously for 1 (#8) of 43 sampled residents. Findings include: During an interview on 7/15/25 at 1:17 p.m., resident #8 stated the nurse practitioner told him he was dying, and his kidney function was down 63%. Resident #8 stated he was rushed to the hospital, and the hospitalist stated he was not dying, and his kidney function numbers were not that bad, and gave him a bolus of IV fluids. Resident #8 stated he was angry that the nurse practitioner put him and his wife through that trauma. Resident #8 stated he tried to figure out answers from the staff and was not able to get any answers. Resident #8 stated he was not aware of any grievance forms and had not seen grievance forms. Resident #8 stated he was very vocal about his concerns about the nurse practitioner scaring him and his wife with false information, but his wife would most likely want to file a grievance anonymously if she had the opportunity. Resident #8…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to keep a resident free from a physical restraint for 1 (#60) of 1 sampled resident. This deficient practice caused the resident to be unable to get out of a Broda chair independently, and caused the resident to be agitated and yell to get out of the chair. Findings include:During an observation on 7/16/25 at 8:42 a.m., resident #60 was sitting in a Broda chair. The back of the chair was reclined at about a 45-degree angle, and the footrest was in the up position. The resident's feet were unable to reach the floor. Resident #60 was sitting parallel to a table in the dining room. Resident #60 was yelling that he wanted out of the chair, and he was trying to climb over the arm of the chair.During an observation on 7/16/25 at 8:52 a.m., resident #60 continued to be in the Broda chair, sitting parallel to a table in the dining room. Resident #60 was attempting to get out of the Broda chair, but he was not able to. The Broda chair was reclined at about a 45-degree angle, and the footrest was in the up position, so…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to complete a baseline care plan within 48 hours of admission, to include the minimum health information necessary to properly care for 1 (#87) of 6 residents sampled for baseline care plans. This deficient practice puts the resident at risk of not receiving necessary care and services. Findings include: During an interview on 7/16/25 at 10:40 a.m., staff member N stated he does not review the resident care plans, and he did not look at resident #87's baseline care plan.During an interview on 7/18/25 at 8:35 a.m., staff member E stated she helped oversee the care planning process and ensured staff are following the care plans. Staff member E stated baseline care plans are completed within 48 hours of admission. Staff member E stated that nursing staff were supposed to help initiate and update care plans.Review of resident #87's baseline care plan, dated 6/27/25 at 5:47 p.m., showed the baseline care plan was not filled out and did not identify any information pertinent to care for the resident. Baseline care plan information…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to update care plans as resident conditions and physician orders changed for 2 (#s 13 and 60) of 43 sampled residents. Findings include:1.Review of a facility document provided to resident #60’s physician, dated 6/11/25, showed: … “Resident #60 has poor appetite and intake he does drink his boost… Staff attempt 1 on 1 with meals and encourage intake…” Review of resident #60’s care plan, with an initiation date of 6/11/25, showed severe weight loss as a focus area. The care plan was not updated to include one on one feeding provided by staff as needed or the use of nutritional supplements. During an interview on 7/16/25 at 1:05 p.m., staff member LL stated, During an observation and interview on 7/16/25 at 1:05 p.m., staff member LL picked up resident #60’s meal tray and put it in a cart to be thrown away. Everything on the meal tray was still covered and untouched. Staff member LL stated, We don't make him (resident #60) eat, he is on comfort care. During an interview on 7/16/25 at 3:10 p.m., staff member D stated, “Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide assistance with meals for a resident who required encouragement and one on one for eating for 1 (#60) of 5 sampled residents for nutrition. This deficient practice increased the risk for the resident not receiving necessary care and services with meals. Findings include:During an observation on 7/15/25 at 8:15 a.m., resident #60 was lying in bed sleeping. Resident #60's breakfast tray was sitting on his bedside table, covered and untouched.During an observation on 7/16/25 at 8:42 a.m., resident #60 was sitting in a Broda chair parallel to the table, with his feet elevated and the back of the chair reclined. Resident #60's breakfast tray was sitting on the table. The tray had a cover over the plate of food, the milk and juice each had a cover over them, and the container of boost was unopened. Staff member N was the only staff member near the dining area. Resident #60 could not reach his tray of food.During an observation on 7/16/25 at 8:45 a.m., staff member R entered the dining area and picked up…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 18 citations
  • Potential for harm · Dcited before2025-07-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure an Unstageable pressure injury received care and services to prevent worsening of a pressure injury after admission for 1 (#5) of 3 sampled residents for pressure ulcers. Resident #5 was admitted with an Unstageable pressure injury to his right heel. There was a lack of information to determine if the wound was worsening. Findings include:During an observation and interview, on 7/16/25 at 11:11 a.m., staff member I performed a dressing change on resident #5's right heel. Staff member I donned clean gloves and removed the soiled dressing. The dressing was saturated with yellow exudate and yellow slough was covering the wound. The wound was not cleansed prior to putting the clean dressing on. Staff member I stated wound care orders were usually on the TAR, but she did not see any orders for wound cleansing. The wound was covered with Aquacel and wrapped in Kerlix.During an interview on 7/17/25 at 8:48 a.m., staff member E stated resident #5 was supposed to have boots on for offloading. Staff member E…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-17 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident was provided tube feeding without complications to maintain his weight for 1 (#69) of 2 sampled residents for tube feeding. Findings include:During an observation on 7/15/25 at 8:25 a.m., resident #69's doorway had an enhanced barrier precaution sign posted. Resident #69 was in his recliner with his feet up and had his call light on. A tube feeding was hanging on a pole behind a bedside table with a suction machine on top of it. An unidentified CNA entered the room and resident #69 stated his tube feeding was leaking again. The unidentified CNA left to get staff member NN. Both the CNA and staff member NN entered the room. Neither staff member put on PPE other than gloves. The unidentified CNA cleaned up the leaked tube feeding and dumped the suction container into the sink and placed the container back on the bedside table. Staff member NN cleaned the tube feeding off resident #69's abdomen. She then adjusted the lock on the tube feeding where it was attached to the resident.During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility licensed nursing staff failed to ensure a physician's order was in place for a resident's oxygen use, for 1 (#87) of 3 sampled residents for oxygen use. Findings include:During an observation on 7/14/25 at 4:15 p.m., resident #87 was lying in bed with oxygen on via nasal canula, and the oxygen concentrator was set to 1.5 liters.During an interview on 7/15/25 at 8:08 a.m., resident #87 stated he had a diagnosis of lung cancer that had spread, and he was terminal. Resident #87 stated he used oxygen all the time.During an interview on 7/18/25 at 8:35 a.m., staff member E stated that nursing staff were responsible for getting orders from the physician. Staff member E stated it was her expectation for nursing staff to notify the physician of any changes and get the physician's orders needed, and if oxygen is needed, the nursing staff should let the physician know right away and get the corresponding order.Review of resident #87's physician's orders, dated 6/27/25-7/14/25 showed no orders for oxygen use.Review of a facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-17 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure staff adhered to standards of practice for infection control by not using proper hand hygiene and glove changes during wound care for 2 (#s 5 and 60), and failed to use proper infection control practices for 2 (#s 5 and 69) of 13 sampled residents for infection control by not adhering to practices for Enhanced Barrier Precautions by not wearing a gown during wound care, suctioning, and tube feeding. This deficient practice had increased the risk of the spread of infection for all residents in the facility. Findings include: 1. During an observation and interview on 7/16/25 at 11:11 a.m., staff member I performed a dressing change on resident #5's right heel. Staff member I donned clean gloves and removed the soiled dressing. The dressing was saturated with yellow exudate, and slough was covering the wound. Staff member I did not change gloves or sanitize hands between removing the dressing and applying the clean dressing. The wound was not cleansed prior to putting the clean dressing on. Staff member I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-17 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure residents received, or had the opportunity to receive, the pneumococcal vaccine series for 2 (#s 1 and 87) of 5 sampled residents for vaccinations. Findings include:During an interview on 7/17/25 at 9:00 a.m., staff member K stated immunization information is collected on admission. Staff member K stated she collected the immunization requests or declinations weekly, and if a resident would like a vaccine, she would order it and provide it to the resident. Staff member K stated she was not sure why vaccinations were missed. Staff member K stated if a resident had a prior pneumococcal vaccine they were considered immune. Staff member K could not verbalize the current recommendations for pneumococcal vaccines in adults.1. Review of resident #1's vaccine consent form dated, 10/22/24, showed resident #1's representative consented to all immunizations to include pneumococcal.Review of resident #1s immunization documentation showed he had received pneumococcal 23 vaccine on 7/28/2016.The CDC (Centers for Disease Control)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-29 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility staff failed to wear hair restraints or wear them properly during food preparations to prevent hair from entering the food, which increased the risk of hair falling in the food served to the residents. Findings include: During an observation on 8/26/24 at 3:15 p.m., staff member H was preparing drinks at the prep table with her hairnet only covering a hair bun on top of her head. The hairnet did not cover her bangs, or her hair below the bun. Staff member I had no beard net, but had a full beard, and was working on the cook line. Staff member J was prepping fruit bowls with her hairnet on but it was only covering the top third of her hair. Staff member K was prepping fish with her hairnet on but it was only covering the top one-third of her hair. Staff member K's long bangs hung down to her eyebrows and were not covered. The sides and back of her hair was not covered. During an interview on 8/26/24 at 3:30 p.m., staff member L stated staff members H, I, J, and K were not in compliance with the facility's hair…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-29 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to notify the physician and family of a significant weight loss for 1 (#19); and a severve weight loss for 1 (#52) of 22 sampled residents. Findings include: 1. Review of resident #19's EHR weights reflected the following: - 7/6/24: 64 kg (140.8 lbs.) - 8/3/24: 60.9 kg (133.98 lbs.) for a 5.09% weight loss in one month, a significant weightloss. During an interview on 8/26/24 at 4:28 p.m., staff member S reviewed the hard copy chart and EHR of resident #19 and stated she could not locate any notifications to the physician for the weight loss. The last dietician note was dated 6/11/24. Staff member S stated resident #19 required assistance with feeding herself, including cueing, and redirection. During an interview on 8/27/24 at 10:15 a.m., staff member N stated resident #19 received a boost nutritional drink with meals. Staff member N stated resident #19's weight loss was mentioned in the nutrition at risk meetings, but she did not have notes to reflect a visit, or further interventions done since the weight loss. Staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-29 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure proper staff hand hygiene was used during meal service in a common dining room; failed to ensure proper hand hygiene was used when delivering meal trays to resident rooms, for 6 (#s 16, 25, 46, 52, 61, and 70); and failed to ensure laboratory personnel followed infection control practices during a blood draw for 1 (#259) of 22 sampled residents. Findings include: 1. During an observation on 8/28/24 at 7:32 a.m., staff member E took resident #61's meal tray to his room, started to set up resident #61 in bed by adjusting the pillows, changing the bed position with the remote, and removing personal items on the bed. Staff member E left the room to get a clothing protector from the cabinet in the dining room. No hand hygiene was performed by staff member E as she exited the room. Staff member E went to the nutrition room, made a cup of coffee for resident #61, stocked cups, and then returned to resident #61's room to set up the meal tray. Staff member E placed the food protector on resident #61, and opened…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure laboratory personnel in the facility provided privacy during a blood draw, for 1 (#259) of 22 sampled residents. Findings include: During an observation on 8/27/24 at 8:39 a.m., resident #259 was seated at the middle table, in the open dining room, with a tablemate present, and both were eating breakfast. Three other residents were in the dining room eating breakfast. Unit staff were in the halls next to the open dining room. NF1 and NF2 approached resident #259 and stated they had a STAT order for the resident, as NF1 pulled resident #259 back from the table, and then turned her towards them. Resident #259 was confused and stated, What for, and NF1 replied, It must be for a medication you are on because it is an INR. NF1 applied the tourniquet on resident #259's left arm, and tried to place the left arm on the wheelchair arm, but NF1 did not have the right angle to do the blood draw. NF1 stated the resident's room number to NF2, as she went to grab a pillow from the room, and then placed it under…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to report an alleged incident of abuse within the required 24 hour reporting period for 1 (#270) of 3 sampled residents for abuse. Findings include: A review of the Facility Reported Incident of abuse involving resident #270 showed the incident occurred on 1/17/24. The incident was not reported to the State Survey Agency until 1/19/24. The reporting delay by the staff member did not allow the facility the opportunity to ensure measures were taken for resident protection. A review of the facility's document, [Resident #270] Abuse Investigation 1/19/24: Incident NOC 1/17/24 shift, showed: 1/19/24 4:00 p.m. [Resident #270] reported to [staff member KK] on 1/19/24 that she wanted to speak to me. [Staff member KK] reported it may be due to rough handling. During an interview on 8/28/24 at 2:37 p.m., staff member A stated administration was available on the weekends to report incidents to the State Survey Agency. Staff member A said nurses were mandatory reporters. A review of the facility's policy, Abuse: Definitions, Reporting,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to protect a vulnerable resident from potential harm during an abuse investigation, for 1 (#270) of 22 sampled residents. This practice increased the risk of other vulnerable residents receiving care from the accused staff member. Findings include: Review of a Facility Reported Incident, dated 1/19/24, reflected resident #270 reported she was injured by staff member MM during a brief change, and the staff were verbally spiteful just before putting her in bed, because she needed assistance. The report showed staff member MM was reassigned. Review of the abuse investigation notes for resident #270, dated 1/19/24, reflected the following: - Resident #270 reported the complaint to staff member OO on 1/17/24, when the incident occurred. - Staff member OO reported she added the incident ot the alert charing. - Resident #270 reported the incident again on 1/19/24 to staff member KK. - The abuse Investigation was started. - Staff member MM was reassigned to care for other residents. - Interviews with staff occurred on 1/19/24 -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to provide therapeutic diets to optimize the nutritional status for 2, (#s 25 and 41) of 22 sampled residents. This practice had the potential to affect any resident at risk for nutritional decline and resulted in severe weight loss for 1 (#41). Findings include: 1. During an interview on 8/27/24 at 8:43 a.m., resident #25 stated, I cannot read so have trouble getting what I want during meals, but if someone reads (the menu) the food is pretty good when I get what I want to eat. Still waiting to get food for breakfast. I keep asking all morning. During an observation on 8/27/24 at 9:02 a.m., resident #25 was yelling from his bed and could be heard from the hallway. Resident #25 stated, Are they gonna feed me? Staff member S exited the room. Resident #25's food tray was sitting in the dining room on the table uncovered, and untouched. During an observation on 8/27/24 at 9:06 a.m., staff member U entered resident #25's room and asked resident #25 why his call light was on. Resident #25 stated he wanted to eat,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure residents received tube feedings as ordered, for 2 (#s 36 and 77) of 22 sampled residents. Findings include: 1. During an observation on 8/27/24 at 8:35 a.m., resident #77 was lying in bed, next to the tube feeding pump, which was alarming with the words Feeding complete, across the screen. The tube feeding bag was observed to be over half full. During an observation on 8/27/24 at 11:25 a.m., resident #77's tube feeding pump was alarming. Resident #77 was in bed, and stated, It drives me nuts (the alarm). The tube feeding pump showed, Error flow clog in line downstream of pump, across the screen. During an interview on 8/27/24 at 4:19 p.m., staff member Y stated resident #77's pump alarming, earlier in the day, was because the door on the pump, where the tubing came out, was open after it was changed. Staff member Y stated he did not realize if the pump door was open it did not hold the tubing in place to flow, so it alarmed. After the other staff let him know of the alarm, he closed the door and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-14 · tag F0624 — isolated
    Prepare residents for a safe transfer or discharge from the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide sufficient preparation and orientation to a resident to ensure a safe discharge from the facility by discharging the resident to the front yard of a charity building, with no means of shelter, for 1 (#126) of 27 sampled residents. This deficient practice had the potential to cause the resident psychosocial harm, resulting in the resident crying and feeling distraught. Findings include: During an interview on 9/13/23 at 12:13 p.m., staff member W stated, I was simply asked to reassure him (resident #126) that he can still see me at the clinic. I was the one who wanted him admitted here. I really don't understand why they are discharging him. Family in the area is on again, off again, and he is in a homeless status. Interesting question (Why is he being discharged ?), I was told he was not following rules. He could use some support but not sure it is this level, but don't have the middle ground to somewhere that checks on him taking medications etc. He's homeless so no home health option. Two weeks ago,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to care plan a resident's need for visitors to check in with the nurse's station before entering his room, related to behaviors of having inappropriate items and substances brought in, for 1 (#82) of 27 sampled residents. Findings include: During an observation on 9/11/23 at 4:00 p.m., a red laminated sign was taped to the door frame of resident #82's room. The sign showed to go to the nurse's station before entering the room of resident #82 and his roommate. The sign did not indicate which resident it was meant for. During an interview on 9/13/23 at 2:58 p.m., staff members EE and DD stated the 'stop at nurse's station' sign was for resident #82, due to visitors bringing inappropriate items to him. Staff member EE stated managing his visitors would not be something they care planned or tracked, staff were to just make sure they did not bring items to him without being reviewed by facility staff. Staff member EE stated resident #82 had a telesitter soon after his admission due to the inappropriate items and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-14 · tag F0660 — isolated
    Plan the resident's discharge to meet the resident's goals and needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement an effective and safe discharge planning process that would effectively transition the resident to post-discharge care, and failed to involve the resident in the development of the discharge plan, for 1 (#126) of 27 sampled residents, which resulted in the resident becoming homeless, and 1 (#11) became involved as the room mate and he was upset with #126. Findings include: During an interview on 9/13/23 at 12:13 p.m., staff member W stated, I was simply asked to reassure him (resident #126) that he can still see me at the clinic. I was the one who wanted him admitted here. I really don't understand why they are discharging him. Family in the area is on again, off again, and he is in a homeless status. Interesting question (Why is he being discharged ?), I was told he was not following rules. He could use some support but not sure it is this level, but don't have the middle ground to somewhere that checks on him taking medications etc. He's homeless so no home health option. Two weeks ago, he was in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-14 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident had unnecessary medication removed from her orders at admission, and after not using for several weeks, for 1 (#90) of 27 sampled residents. Findings include: During an interview on 9/13/23 at 2:50 p.m., staff members EE and DD stated the facility providers did not typically write orders for Benadryl, especially not for help with sleep. Staff member DD looked up the Benadryl order for resident #90 and found it was started in acute care in the hospital, and did not find a rationale for continuing it after admission to the facility. During an observation and interview on 9/14/23 at 8:18 a.m., staff member H stated, normally the facility providers would not order Benadryl for residents due to the risks, and the order may have been carried over from the hospital, in the assumption she had been taking it at home. Staff member H looked up resident #90's medication history on the computer. The history showed resident #90's Benadryl order since admission from the hospital, and it was administered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-14 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility staff failed to properly administer a narcotic medication to 1 (#87) of 27 sampled residents, resulting in the resident receiving five times the dose ordered by the physician, a significant medication error, and creating the potential for significant harm. Findings include: During an interview on 9/12/23 at 9:35 a.m., resident #87 stated something went wrong with her pain pump the night prior and she slept better than she had in years. During an interview on 9/12/23 at 2:24 p.m., staff member E stated the pharmacy changed the concentration of the narcotic ordered for resident #87 and sent a new bag. The bag resident #87 was receiving had not run out by the end of staff member E's shift. Staff member E mentioned to the oncoming nurse resident #87 had received a new bag. When staff member F and staff member G started the new bag, they did not change the rate to account for the higher concentration, so resident #87 received a higher dose than she was supposed to. Staff member H found the error the next morning. Review of the medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$92,755 in federal fines across 2 penalties.

  • $56,940 — penalty dated 2025-07-17
  • $35,815 — penalty dated 2023-09-14

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Who owns this facility

Owner / managerTypeRoleShareSince
MTWY HEALTHOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/16/1984
BARTHOLOMEW, CRAIGIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
COOK, KEITHIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
DUNCAN, HEIDIIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
GOGUEN, MICHAELIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
GORDON, ALICEIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
HARRIS, MICHELLEIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
KAPTANIAN, MELISSAIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
KARAS, JANEIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE DIRECTORsince 09/01/2023
BENNETT, DONALDIndividualCORPORATE DIRECTORsince 06/01/2022
MATOSICH, BONNIEIndividualCORPORATE DIRECTORsince 09/17/2020
NYSTUEN, ROBERTIndividualCORPORATE DIRECTORsince 01/01/2022
PERSER, KARENIndividualCORPORATE DIRECTORsince 07/01/2019
RAY, THOMASIndividualCORPORATE DIRECTORsince 01/28/2021
SEGER, CLINTONIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 09/01/2023
SIOMOS, VASSILISIndividualCORPORATE DIRECTORsince 07/01/2022
STOUT PATERSON, COURTNEYIndividualCORPORATE DIRECTORsince 07/01/2019
GIBSON, WILLIAMIndividualCORPORATE OFFICERsince 03/01/2018
LAYTON, ELLENIndividualCORPORATE OFFICERsince 08/28/2024
OTT, JUSTINIndividualCORPORATE OFFICERsince 08/28/2024
PILGRIM, PATTIIndividualCORPORATE OFFICERsince 01/06/2025
BILAU, KELLYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/17/2013
BURKE, BRIGIDIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/20/2024
EBY, KERRYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/16/2025
ROBBINS, ANNAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/12/2023
ROONEY, JENNYIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/19/2026
VANTERPOOL, AMYIndividualOPERATIONAL/MANAGERIAL CONTROLsince 01/29/2024

CMS files one row per role, so the 40 rows in the source record cover these 27 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

What families pay in MT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Montana Medicaid page.

Typical monthly cost in Montana
$8,973/mo
Nursing home (semi-private)
$9,581/mo
Nursing home (private)
$6,075/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 275109. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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